2024 Volkswagen ID.4

I am reporting an unresolved safety recall (NHTSA 26V030, Volkswagen recall 93EA) involving a high-voltage battery defect with potential risk of fire. My vehicle (VIN: [XXX] ) was purchased in the United States but is currently located in Santo Domingo, Dominican Republic. The authorized Volkswagen distributor in the Dominican Republic has confirmed they are unable to perform the recall repair, as they do not service electric vehicles. As a result, I am operating a vehicle with a known safety defect and no available remedy, despite this being an active safety recall. I have contacted Volkswagen and requested assistance, but currently no solution has been provided. I am requesting guidance and intervention regarding how manufacturers are expected to address safety recalls for U.S.-sold vehicles located outside the country. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car was plugged in to our home level 2 charger waiting to charge (no current was being supplied yet). Alarm went off, I went into our attached garage and checked on it. Heard a high pitch beeping coming from the car, went into it and saw this message (see attached picture). Took picture while waiting for garage door to open so I could back car out of garage and as far down our driveway as possible. Called fire department and then disconnected high voltage battery from under the hood. FD arrived and didn't really know what to do. Alarm continued to go off. Eventually a flatbed arrived and I had it delivered to our local dealer. We use this car in rural VT. The weather right now is single digits or below. We regularly use this to transport our one year old. Had this not happened at home but on a drive, this certainly could have been a much, much worse situation. The car is currently at the dealer waiting to be looked at. The person said I Was the third ID4 to come in over the weekend. They are not currently providing us with a loaner even though we requested one.

The vehicle has a recurring door handle/door lock malfunction associated with Volkswagen safety recall 57J9. Symptoms include the vehicle unlocking and immediately re-locking, auto-unlock failure, and difficulty entering the vehicle. All four door handles were previously replaced under the recall (Feb 2025), but the malfunction recurred. On 01/26/2026 I delivered the vehicle to a Volkswagen dealer for recall repair; it was fully drivable at drop-off. During the recall-related software/coding procedure, the dealer reported the procedure could not be completed because the software would not accept the currently installed headlamp modules. A manufacturer Techline case was opened (SK-1561187) and the dealer reported they were advised to replace both headlamp assemblies due to part number incompatibility. After the attempted recall procedure/diagnostics, the vehicle became not drivable and has remained at the dealer continuously for over 30 business days. The manufacturer later denied warranty coverage and closed the case unless the owner pays to replace headlamps (approx. 3,887.79) in order to complete the recall procedure. The door locking/entry malfunction and inability to complete a safety recall repair creates a safety risk (potential inability to enter/exit and vehicle immobilization after recall service). The vehicle is available for inspection at the dealer.

Car screen froze no parking sensors or rear view camera, lane assist etc. for hours.

Wipers suddenly stopped working during blizzard. Extremely dangerous There's online posts about 2024 vw id4 saying this happens often

I was parking , I had my foot on the brake. I was at the parking curb stopped and my vehicle fully ecellerated , full speed crashing me into the building infront of me. the vehicle would not turn off even after exiting. this happened before however I only hit the curb as there was nothing else to hit. Im terrified. This could have EASILY KILLED SOMEONE. someone needs to review the data recorder in this vehicle IMMEDIATELY

I purchased this 2024 Volkswagen ID.4 as a Certified Pre-Owned vehicle, and the electrical issues began almost immediately after taking ownership. While driving, the main infotainment display will suddenly reset, freeze, or go completely blank. Sometimes the instrument cluster also flickers or freezes during these events. At the same time, I received a “12V battery limited, please drive with care” warning. When the center screen resets while the vehicle is in motion, I temporarily lose access to important driving information such as the backup camera, vehicle status, sound alerts, and sometimes the speedometer. These failures create a safety concern because they remove visibility of warning indicators and essential driving data. The 12-volt system warnings also raise concern that the vehicle may lose power to critical control modules or experience a sudden electrical shutdown. The issues are intermittent but recurring, and started immediately after purchasing the vehicle CPO, which suggests the defect existed before I acquired the car. This appears consistent with other reported electrical and 12-volt system failures on the ID.4. I am reporting this because I believe the issue may be part of a broader safety defect involving the vehicle’s low-voltage electrical system, displays, or charging circuitry.

Subject: Serious Safety and Electrical Problems – Request for Buyback or Replacement Dear [Manufacturer Name or Dealer Name], I leased my vehicle in January 2025, and since the very beginning I have experienced multiple serious problems. Right after taking the car from the dealership, it had an electrical failure — it completely shut down and had to be towed by a tow truck. After that incident, the vehicle has constantly shown computer warning messages such as “switch control deactivated,” “key not recognized,” “rear motor malfunction,” and other system errors. I have taken the vehicle to the dealership several times, and they always said it was due to a recall, but they never gave me a permanent solution. They kept telling me the vehicle was safe to drive. However, on Saturday, November 8, 2025, while I was driving with my family, the vehicle suddenly stopped, started jerking violently, showed a “battery overheating” error, and then accelerated by itself. I immediately called the dealership and took the car there. It is currently in their possession. This vehicle is extremely dangerous for me and my family. I am requesting that the manufacturer or dealer take full responsibility for this issue and proceed with a buyback or replacement under the Lemon Law and warranty protection.

The vehicle's emergency communication system (SOS button) and CarNet connectivity completely failed, disabling critical safety features. ​Repair History: ​First Attempt: The vehicle was at the authorized dealer (Volkswagen of Union, NJ) for 2 days. They replaced a communication module but released the vehicle to me with the SOS system still non-functional and without verifying the repair. ​Current Status: The vehicle has been back at the same dealership for over 14 days (Total cumulative days out of service: 16+ days). ​The dealer has failed to fix the safety defect and also refuses to address a persistent internal brake pedal noise, dismissing it without proper diagnosis. This vehicle is currently unsafe to drive as it cannot contact emergency services in the event of a crash

The vehicle displays including back up cameras and speed display failed to start with the car. I was able to move the car under power and believe I could have operated the vehicle at speed. I decided that it was unsafe to operate a vehicle without speed information and left the vehicle for approximately 10 hours. When I returned it was functioning again.

While driving, infotainment locked and rebooted multiple times, until eventually the whole car rebooted while driving. Lost all visibility of speedometer and everything on heads up display. for 1-2 minutes. Brought to service center yesterday 11/10/25 (1st available appointment) and they collected logs to send to Volkswagen.

The infotainment screen shuts off while driving, causing the driver display to freeze. As a result, the driver cannot access essential driving information such as speed. VW advised me to let the system rest, but this is a serious safety concern. The vehicle has been taken to the dealer twice, yet the issue persists.

On 9/2/25, I gave my car to my local dealership to complete routine maintenance and to remedy a safety recall that had been initiated a few months prior. It was supposed to take one day to complete, but I was told that they were having trouble with a certain scan tool and would need technical assistance on their end before they could complete the recall. In short, it is now more than 3 months later (12/5) and I STILL do not have my car back. To the best of my knowledge, this is the problem: there is a scan tool that is necessary to complete the recall, and that this tool is malfunctioning. What the dealership keeps telling me is that they “continue to send tickets to their IT department, but don’t hear anything back.” A couple of times, they have heard back and have tried different updates or workarounds, to no avail. On multiple occasions, my service advisor has said that they “send tickets to IT daily in order to bother them enough actually do something.” I finally called VW customer care after my car had been with the dealership for 2 months, and the case was escalated to an RCM. She has tried following up with the dealership, as well as reaching out to the QTRL and QTM to see if there was any way to try to suss out the issue. To my knowledge, both of those have been fruitless. In fact, when the QTM visited the dealership to look at my car on November 26, all were hopeful there would be some movement. My RCM told me that the QTM was looking for updates to my case that “just weren’t there.” And that “the QTM on multiple occasions had looked for updates, but none were available.” To top things off, I spoke with my RCM on 12/2, and she said that my ticket had been closed due to “no updates in 5 days.” Infuriated, she reached back out that day to reopen the ticket. I was told today, 12/5, that the ticket STILL hasn’t been reopened. There is more, but I’m out of space. This many miscommunications and complete inaction is absolutely inexcusable at this point.

The contact owns a 2024 Volkswagen ID.4. The contact stated upon pulling to a parking space and depressing the brake pedal, the brake Auto Brake Hold system engaged; however, the vehicle accelerated unintendedly, and the front end of the vehicle crashed into the side of one unoccupied parked vehicle, and then crashed into the front of a second unoccupied parked vehicle, which hit the front of a third unoccupied parked vehicle. The brake pedal was depressed during the failure, but the vehicle failed to respond. The air bags did not deploy. No injury was sustained. A police report was filed, but the information was not available. The vehicle was towed to Triple A storage facility. The vehicle was then towed to an autobody repair shop, where an estimate of the damage sustained was provided. The vehicle was not repaired. The dealer was notified of the failure, and the contact requested an investigation of the failure. The vehicle was in the process of being towed to the dealer auto collision center. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and sent a data retriever authorization form and an event questionnaire form, which the contact had filled out and returned to the manufacturer. The failure mileage was approximately 3,800.

GPS/navigation cannot determine position. ACC/driver-assist features are sometimes disabled, but then reactivate with no warning. Car will automatically brake for no reason on interstate since navigation suddenly indicates it has has entered, say, a 30 mph zone 100 miles to the east. Automatic distance keeping from vehicle in front turns off/on at random. VW dealer and Corporate are aware of the problem but state there is no known fix.

I was driving my 2024 ID.4 S when an error popped up stating that I needed to “clean front parking sensors” and “maneuver braking is unavailable.” At my earliest convenience I attempted to clean the sensors but the issue persisted. Upon consult with the dealership I was informed that the sensors have a tiny rock knick and my front sensors need replacing. This was a $1700 repair. The vehicle is only a year old and has been driven very carefully. My concern is that. Volkswagen Auto Group uses cheap sensors print to failure and as a result my emergency maneuver braking feature is at risk of not working.

My screen frozed while I was driving to the point that I was not able to know how fast I was driving. My backup camera also did not displayed on the screen. I sent videos to [XXX]. The tire pressure stated that tire has a normal pressure but I had a flat tire. Tire pressure sensors are not reading the tire pressure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car's position as shown on the navigation screen and as determined by the car's internal GPS was off by several hundred miles. While driving on the highway using adaptive cruise control, the car would frequently decelerate rapidly from 60+ mph to 30 or less. When it did this, it would display a message like "turn ahead - maximum 24 mph". Of course, there was no tight turn ahead as I was on an interstate highway in New York - the ACC was receiving messages to slow down because the location data was inaccurate. On two occasions this nearly caused a rear-end collision before I was able to disable the feature in ACC that would cause the car to decelerate because of small radius roadway curvature. During this time, the car's navigation system would continuously try to re-route, and the SOS functionality did not work.

I own one of 311 vehicles specifically identified in this recall regarding "misaligned electrodes" and "shifted cathodes" in the high-voltage battery. I am formally requesting that Volkswagen replace all battery modules within the high-voltage pack of the affected 311 vehicles for the following reasons: 1. Systemic Manufacturing Deviation: The identified root cause—faulty stacker machines at the SK On facility—points to a systemic mechanical failure rather than an isolated material defect. Given that these machines were responsible for the layering and alignment of the entire pack, there is no reasonable assurance that the remaining "unflagged" modules do not possess latent alignment deviations that simply haven't triggered a diagnostic flag yet. 2. Safety and Fire Risk: The defect in question is not a performance issue but a critical safety hazard capable of causing thermal runaway. Partial replacement leaves the vehicle owner with a "mixed" battery pack, where older modules may still harbor the same manufacturing inconsistencies, continuing to pose a fire risk to the occupants and the property where the vehicle is parked. 3. Battery Imbalance and Longevity: Replacing only a subset of modules introduces a significant discrepancy in state-of-health (SoH) and internal resistance between new and old modules. This imbalance can lead to accelerated degradation of the remaining modules, reduced driving range, and repeated "Service Required" visits, as evidenced by other EV owners undergoing similar partial module recalls. 4. Diminished Value and Consumer Confidence: The "311 units" designation suggests a high concentration of risk. A vehicle with a history of multiple "surgical" battery repairs due to manufacturing-induced fire risks suffers significantly higher depreciation than those with a factory certified, fully replaced battery system. With 7618 miles it has been in for service 8 times and has had electronic issues for the past 5 visits that are still unresolved.

VW recall on ID 4 for battery range dropping under the listed battery range. Know recall on battery without any solution. Local VW dealership in Thousand Oaks, CA without any solution. Driving 45 miles with 100% charged battery will drop the battery by 60+ miles. Battery range drops an average of 3-4 miles per 1 mile driven. Notified dealership of issue 1 day after vehicle purchase.