NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2002 Volkswagen Jetta. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
#3 ENGINE COIL CONTINUES TO BURN OUT, CAUSING VEHICLE TO SPUTTER AND STALL WHILE DRIVING. VEHICLE WAS REPAIRED UNDER A SAFETY CAMPAIGN TWO WEEKS AGO ,AND IT EXPERIENCED THE SAME PROBLEM AGAIN. *AK
UPON STARTING VEHICLE AUTOMATIC TRANSMISSION SHIFT INDICATOR AND BRAKE LIGHT ILLUMINATED ON THE CONSOLE. WHEN THIS OCCURRED DRIVER WAS UNABLE TO REMOVE THE GEAR SHIFTER FROM PARK. *AK
THE DRIVER'S SIDE SEAT HEATER OVERHEATED AND BURNT A HOLE THROUGH DRIVER'S PANTS, BUT DIDN'T BURN THE DRIVER'S LEG. *AK
THE POWER WINDOW CONTROLS STOPPED FUNCTIONING AND CAUSED ALL FOUR WINDOWS NOT TO GO DOWN, THEREFORE THE DOORS HAD TO BE MANUALLY LOCKED. THE DEALER FOUND THAT THE COMFORT CONTROL CENTER MODULE HAD TO BE REPLACED. VOLKSWAGEN AGREED TO PAY HALF THE REPAIR COST. *AK NLM
WHILE DRIVING AT 40 MPH TRANSMISSION LOCKED UP. AS A RESULT, DRIVER SUSTAINED A CERVICAL STRAIN INJURY. *AK
CONSUMER INSTALLED A DRIVER'S SIDE SEAT WARMER. IT BEGAN TO SMOLDER AND BURN A WHOLE IN THE DRIVER'S SIDE SEAT.*AK
VEHICLE CAME EQUIPPED WITH SEAT HEATERS. THE LEFT DRIVER'S SIDE SEAT GOT VERY HOT WHEN THE HEATER WAS ON. THIS RESULT IN CONSUMER BEING BURNT. *AK
CONSUMER STATED WHILE TRAVELING AND WITHOUT ANY INDICATION NOTICED SMOKE COMING FROM UNDER DRIVER'S SEAT, CAUSING CONSUMER'S JACKET TO CATCH ON FIRE. CONSUMER PULLED VEHICLE OVER, AND NOTICED A BURNT HOLE IN SEAT. *AK
DEFECTIVE CLIPS THAT HOLD THE DRIVER'S AND PASSENGER'S DOOR WINDOW TO THE MECHANISM WHICH MOVES THE WINDOW UP AND DOWN. *PH *TT *JB
WHILE DRIVING WITH SEAT HEATER ON CONSUMER NOTICED THAT SEAT GOT HOT, CAUSING THE DRIVER'S BOTTOM TO BURN. THE SEAT SMOKED, AND BURNT HOLES IN THE DRIVER'S JACKET AND PANTS. VEHICLE FILLED WITH SMOKE. *AK
DRIVER'S SIDE SEAT WARMER MALFUNCTIONED. THE DRIVER BEGAN TO SEE AND SMELL SMOKE, PULLED OVER, GOT OUT, AND NOTICED A QUARTER SIZE HOLE IN THE DRIVER'S SIDE SEAT THAT WAS SMOKING, AND LITTLE SPARKS CAME OUT. *AK VEHICLE WAS REPAIRED UNDER WARRANTY. *LA