2012 Volkswagen Jetta Complaint Log

THE IGNITION SWITCH IS BECOMING INCREASINGLY DIFFICULT TO TURN OFF AND REMOVE THE KEY FROM. I'VE DONE MY RESEARCH AND HAVE FOUND A COMMUNITY OF OTHER VW OWNERS EXPERIENCING SIMILAR ISSUES WITH THE VW MODELS (MANY JETTAS LIKE MINE). THE VEHICLE IS SAFELY PARKED, ETC, AND THE KEY MUST BE TURNED SO HARD THAT IT FEELS LIKE ONE COULD BREAK/DAMAGE THE KEY IN THE IGNITION SWITCH BEFORE IT RELEASES.

KEY STUCK ON THE ON POSITION AND NOT ABLE TO TURN KEY, TO TURN CAR OFF.

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. (CAR IN PARK, STATIONARY.) MUST TURN KEY BACK AND FORTH SEVERAL TIMES TO REMOVE. ONGOING SINCE EARLY AUGUST.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHEN STARTING THE VEHICLE, THE EPC WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED WHEN ATTEMPTED TO DRIVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE CODE WAS CLEARED FOR THE ABS FUSE. IN ADDITION, WHILE DRIVING 60 MPH, THE BRAKE LIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE SWITCH AND BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

THIS IS REGARDS TO THE TOYO TIRES ON MY CAR WHICH ARE DEFECTIVE AND THE MANUFACTURER DOES NOT AGREE WITH THAT. THE BEADING OF THE TIRE ARE WEEK AND THERE IS BUBBLE ON THE TIRE. ONE DAY I WAS DRIVING MY CAR ON THE HIGHWAY AB SUDDENLY THE TIRE EXPLODED AND ALL THE BEADING IS CUT BUT NOT EVEN A SINGLE SCRATCH ON THE RIM OR THE CAR. I AM HOPING THIS WOULD BE ADDRESSED AND SAVE LIVES OF THE PEOPLE.

LIKE THE RECALL ON 2011 JETTA HORN THE 2012 JETTA HORN HAVE THE SAME ISSUE. WHILE DRIVING THROUGH A PARKING LOT WAS HIT BY A DRIVER BACKING UP AND VOULD NOT WARN THE DRIVER DUE TO AHORN THAT DOES NOT WORK. TODAY I WAS ALMOST SANDWICHED BETWEEN A SEMI-TRUCK AND A CAR MOVING INTO MY LANE. LUCKILY FOR ME AND THEKID THE DRIVER IN THE CAR GOT BACK IN THEIR OWN LANE. IT APPEARS THE TRUNK LIGHT DOES NOT WORK EITHER. THIS IS THE SECOND TIME THE HORN AND TRUNK LIGHT STOPPED WORKING, LAST TIME IT FIXED IT'S SELF THIS TIME IT SEEMS TO NEED HELP TO RESOLVE THE PROBLEM. HORN CLICKS NO SOUND, NO ALARM WARNING SOUNDS.

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE OFF THE ENGINE. (IT WAS STATIONARY I.E. IN PARK)

TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE LEFT FOOT, LEFT KNEE, AND LEFT ARM. THE PASSENGER SUSTAINED INJURIES TO THE CHEST, ARMS, AND LEFT LEG THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. ..UPDATED 05/23/17 *BF *TR

KEY STUCK IN IGNITION CAR WILL NOT TURN OFF CANNOT TURN OFF WHEN CAR IS IN PARK EMERGENCE BRAKE IS ENGAGED AND FOOT IS ON BRAKE PEDAL

KEY JAMMED IN THE IGNITION, UNABLE TO TURN CAR OFF. INITIALLY IT WAS JUST DIFFICULT TO SWITCH OFF AND REQUIRED SOME TIME TO GET IT JUST RIGHT. EVENTUALLY IT LOCKED UP ENTIRELY AND THE KEY BROKE OFF WHILE TRYING TO SWITCH THE CAR OFF. HAD A VW DEALER REPLACE THE IGNITION CYLINDER, NEW KEY ETC. EVEN THE DEALER SAID THIS WAS A COMMON ISSUE. CONTACTED VW CUSTOMER SERVICE, THEIR RESPONSE "IT'S OUT OF WARRANTY". CAR HAS 59 000 MILES ON IT. THIS IS NOT A PART THAT SHOULD EVER FAIL.

THE TURBO ON MY 2012 JETTA SPORTWAGON HAS FAILED AT 89,000 MILES AND VW WOULD NOT FIX IT. IT COST ME $3000 TO FIX. THE PARTICULATE FILTER WAS DIRTIED AS A RESULT OF THE FAILURE AND VW WILL NOT REPLACE IT. IT WILL COST ME $2000 TO FIX IT. I WANT FULL VALUE FOR THE CAR PLUS MY $3000 BACK TO FIX THE TURBO. THE TURBO FAILED FIVE MONTHS AFTER VW COMPLETED THE MANDATORY "SERVICE SOFTWARE UPDATE" REQUIRED TO GET AN APPROVED SMOG CHECK.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES MADE A GRINDING NOISE AND AN ODOR WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR PASSENGER SIDE CALIPER FAILED AND WAS RUBBING METAL TO METAL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE AND TIRE INFLATE SENSOR INDICATORS SUDDENLY ILLUMINATED BEFORE THE TRANSMISSION MALFUNCTIONED. THE GEAR WOULD NO LONGER SHIFT UP OR DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO MENER VOLKSWAGEN IN LATHAM, NY WHERE IT WAS DIAGNOSED THAT THE MECHATRONICS UNIT INSIDE THE TRANSMISSION WAS FAULTY AND THE ENTIRE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 110,000.

CAR'S FUSE # 6 KEEPS BLOWING WHICH CONTROLS THE BACK LIGHTS THAT TURNS ON AT NIGHT, WHEN FUSE BLOWS LIGHTS ON BACK GO OUT AND CARS BEHIND YOU CAN'T SEE YOU AND MAY CAUSE A COLLISION WHERE SERIOUS INJURY AND DEATH MAY RESULT. I THINK THIS AN ENGINEERING FLAW WHERE THEY CONNECTED THE BACK LIGHTS TO OTHER MODULES IN THE CAR, SO THE SHORT REMAINS AND CAR IS NOT SAFE TO DRIVE AT NIGHT FUSE KEEPS BLOWING EVERY TIME YOU PUT A NEW ONE IN VW IS NOT WILLING TO LOOK AT THE PROBLEM AND GIVE ME A SOLUTION, THE SHORT IS NOT IN ANY OF THE LIGHTS ON THE BACK OF THE CAR, OR INSIDE THE CAR, VW IS REFUSING TO GIVE ME THE SCHEMATIC DIAGRAM FOR THAT CIRCUIT SO WE CAN TRACE THE PROBLEM, THEY INSIST ON TAKING IT TO THE DEALER WHERE IT IS GOING TO BE A VERY EXPENSIVE FIX TO TRACK DOWN THE SHORT WHERE IT IS AN ENGINEERING FLAW. ALSO THE AIR BAGS WARNING LIGHTS COME ON INTERMITTENTLY, AND SEAT BELTS WARNING LIGHTS COME ON AND START CHIMING WHILE YOU HAVE SEAT BELTS ON AND PROPERLY FASTENED, DO NOT KNOW IF SEAT BELT OR AIRBAGS ARE DEFECTIVE WHICH IS VERY UNSAFE IN MY OPINION, AND VW REFUSES TO LOOK AT MY PROBLEM WITHOUT A HEFTY DEALER CHARGE. PLEASE HELP

MY FIRST CONCERN IS THE SEAT BELT WARNING LIGHT WILL NOT STOP MAKING AN ALARM NOISE. MY SEAT BELT IS PLUGGED IN, AND THE ALARM WILL NOT STOP AND THE DASHBOARD VIEWS IT AS UN PLUGGED AS WELL. CLEARLY, IT WAS PLUGGED IN. I TRIED TO TAKE IT OUT, INSERTING IT BACK IN SLOW AND FAST. NEITHER WAS ACKNOWLEDGED BY THE SYSTEM. AM I EVEN SAFE??? SECOND, THERE IS SOME SORT OF DELAY WHILE DRIVING. I JUST PURCHASED THE CAR IN DECEMBER 2015. IN MARCH 2016, THE CAR HAS SOME SORT OF DELAY WHILE I'M DRIVING. NOT DURING DECELERATION OR ACCELERATION. BUT IN THE 40 -50 MPH RANGE. I REALIZE, MAYBE IT HAS SOMETHING TO DO WITH THE TURBO INJECTION. IT HAS STARTED HAPPENING AGAIN SPORADICALLY A MONTH LATER.... ??? PLEASE HELP WITH CLARITY ON THIS ISSUE. IS THERE FUEL INJECTION ISSUES WITH TDI? OKW

STEERING COLUMN LOCK HOUSING - KEY DIFFICULT TO REMOVE OR STUCK IN THE STEERING COLUMN LOCK HOSING WHEN THE VEHICLE IS PARKED

4/5/16 4:30PM, VEHICLE WOULD NOT SHUT OFF. BROUGHT TO VOLKSWAGEN DEALERS WHO DIAGNOSED VEHICLE WITH AN IGNITION LOCK CYLINDER HOUSING ISSUE. THE VEHICLE DID NOT STALL OR FAIL IN THAT SENSE, BUT IT IS STILL DISTRESSING TO HAVE A FAULT ON THE IGNITION SWITCH.

HAD CAR IN FOR NEW TIRES AND AFTER I LEFT THE MILEAGE WENT FROM MID 40S TO MID 30S, NO ENGINE SERVICE LIGHT, NO PARTICAL FILTER LIGHT, RETURNED TO DEALER AND DIDN'T OFFER TO CHECK IT. 24,000 MILES. IS THIS SOMETHING TO DO WITH DIESELGATE?

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT WHILE PARKED, THE TRUNK AJAR WARNING LIGHT ILLUMINATED AND THE TRUNK OPENED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE TRUNK FAILED TO CLOSE PROPERLY. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR LATCH HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,545.

MY HEADLIGHTS KEEP BURNING OUT. I REPLACED THEM 4 TIMES IN THE LAST TWO MONTHS! THERE IS NOTHING WRONG WITH THE BULB HARNESSES. THERE WAS A POINT WHERE BOTH HEADLIGHTS BURNED OUT AT THE SAME TIME AND I HAD NO LIGHTS! I DID RESEARCH ON THIS MATTER TO FIND MANY JETTA OWNERS ARE HAVING THE SAME ISSUE THESE BULBS ARE NOT CHEAP TO KEEP REPLACING THEM EVERY COUPLE OF MONTHS, AND THE SAFETY ISSUE HAS TO BE CONSIDERED HERE. I WAS PARKED THANK GOD O NOTICED NO LIGHTS BEFORE O DROVE. IF WHERE I LIVED WAS LIT UP I NEVER WOULD HAVE NOTICED BOTH MY BULBS WERE BURNT OUT!

THE VEHICLES ENGINE WOULD REV BY ITS SELF WITH THE PEDAL STUCK TO THE FLOOR AND THE CLUTCH WOULD NOT DISENGAGE DURING THIS LEAVING THE VEHICLE ACCELERATING ON ITS OWN.

FOR OVER A YEAR, MY CAR WAS HAVING HESITATION ISSUES. I KEPT CALLING MY DEALER AND GOING IN FOR REGULAR SERVICE. AT ONE POINT, MY CAR STARTED BUT THEN TURNED OFF TWO TIMES. I KEPT GETTING DIFFERENT STORIES..."UNABLE TO REPLICATE", "A FAULTY VALVE, CODE P2004." ON MY WAY TO WORK 2/23/16, MY CAR LOST POWER ON ACCELERATION. THE CHECK ENGINE LIGHT AND THE COIL (TDI) LIGHT CAME ON. I PULLED OVER AND TURNED OFF THE CAR AND WAITED. THEN STARTED THE CAR AGAIN, BEGAN DRIVING, AND IT HAPPENED AGAIN. I CALLED THE TOW TRUCK. DEALER SERVICE MANAGER (FITZGERALD - ANDREW) GAVE ME THE RUN AROUND -- TELLING ME THAT I PUT CONTAMINATED FUEL IN MY CAR. I CALLED SUNOCO AND MY, GEICO, IMMEDIATELY. THE MOST UPSETTING PART OF ALL OF THIS WAS HOW ANDREW APPROACHED THE PROBLEM, EXAGGERATED MY INVOLVEMENT IN IT AND ARROGANTLY USED HIS POSITION TO SHOW BLAME TO ME -- NEVER EXPLAINING THIS IS AN EXTENDED RECALL AND WHY! I AM NOW GETTING MY FUEL PUMP FIXED UNDER THE WARRANTY. BUT.... THIS SHOULD BE A RECALL NOW. I KNOW THAT THIS PROBLEM WAS ON-GOING FOR ME FOR A WHOLE YEAR, AND I BELIEVE THAT IT HAS DAMAGED MY CAR, AND I CANNOT PROVE THIS. PLEASE SAVE OTHER OWNERS AND RECALL THIS PART.

AFTER OPENING THE TRUNK ON DRIVE WAY, THE TRUNK LID FELL FREELY AND HIT MY WIFE'S FOREHEAD (VERY CLOSE TO HER EYES).

TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE VEHICLE FAILED TO REMAIN IN POSITION AND THE REAR OF THE VEHICLE MOVED TO THE OPPOSITE POSITION WHEN THE STEERING WHEEL WAS TURNED. THE CONTACT VEERED TO THE LEFT AND THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED FROM THE CRASH SCENE AND WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION). THE FAILURE MILEAGE WAS 53,000.

ON AN AFTERNOON IN EARLY FEBRUARY 2016, MY 2012 VW JETTA TDI WENT INTO 'LIMP' MODE AFTER STARTING IT AND DRIVING FOR LESS THAN TWO MINUTES OUT OF MY WORKPLACE PARKING LOT. I WAS BARELY ABLE TO GET IT TO THE SIDE OF THE ROAD AND STOP, WHEN IT DIED COMPLETELY AND WOULD NOT START AGAIN. THE GLOW PLUG DASH LIGHT CAME ON. I HAD IT TOWED TO THE DEALER THE NEXT DAY AND THEY DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED, BLOWING ,METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. THEY PERFORMED A DIESEL FUEL TEST, WHICH 'PASSED', SO ALL REPAIRS WERE COVERED UNDER WARRANTY. THE CAR HAD 53,000 MILES ON IT AT THAT POINT. PARTS ALONE WOULD HAVE COST NEARLY $4000, AND I WAS NOT SHOWN WHAT THE LABOR COSTS WOULD HAVE BEEN! I THEN DISCOVERED THAT THIS IS A 'KNOWN' ISSUE BUT NOT UNDER RECALL, ONLY AN EXTENDED WARRANTY PERIOD. HAVING THE COMPLETE LOSS OF POWER THAT LIMP MODE RESULTED IN, AND BEING STRANDED FOR HOURS WAITING FOR A TOW, MADE ME RECONSIDER MY PURCHASE DECISION FOR THIS VEHICLE. I AM VERY GLAD I WAS NOT ON THE FREEWAY, AS THE FAILURE COULD HAVE BEEN DEADLY IN THAT DRIVING ENVIRONMENT. WITH THE CURRENT DIESEL EMISSIONS SCANDAL ONGOING, I AM 'STUCK' WITH THIS VEHICLE, UNLESS I WANT TO TAKE A DRASTIC HIT ON PRIVATE RESALE VALUE; NO ONE WILL TAKE IT IN TRADE. THIS IS A VERY DANGEROUS PROBLEM THAT NEEDS BETTER RESOLUTION.

ENGINE LIGHT COMES ON AND OFF FROM TIME TO TIME AT RANDOM TIMES. IT COMES ON AND OFF WHEN DRIVING AND WHEN PARKED.

KEYS ALWAYS STOCK ON IGNITION. IT HAS 49,000 MILES IT SHOULDNT BREAK ALREADY.

I HAD TWO NO START CONDITIONS DUE TO A FROZEN INTER COOLER. THIS HAPPENED IN JANUARY A WEEK APART. THIS HAPPENED WHILE THE CAR WAS IN THE GARAGE.

AFTER DRIVING AND ARRIVING AT DESTINATION, CANNOT TURN THE CAR OFF, NOR GET THE KEY OUT OF THE IGNITION. SOMETIMES IT TAKES 15 MINUTES OF TURNING THE STEERING WHEEL AND TRYING TO TURN THE KEY OVER AND OVER WHEN THE KEY WILL FINALLY TURN AND THE CAR WILL TURN OFF. THEY KEY FEELS STUCK IN THE IGNITION AND THE CAR WILL NOT TURN OFF.

PURCHASED CERTIFIED PREOWNED IN MAY. 2ND TIME WHEN IT IS COLD OUT THAT WIPERS WILL NOT TURN ON. THE 1ST TIME THIS HAPPENED IN OCTOBER, IT TOOK OVER 5 MINUTES OF DRIVING THE CAR WITH DEFROSTER ON HIGH FOR THEM TO START WORKING I CALLED DEALER AND WAS TOLD THAT IT HAD BEEN COLD THAT MORNING AND THE WIPERS WERE PROBABLY FROZEN TO THE WINDOW, EVEN AFTER I TOLD THEM I HAD LET THE CAR WARM UP FOR 10 MINUTES. THE 2ND TIME WAS THIS MORNING, I LET THE CAR WARM UP FOR 15 MINUTES SINCE IT WAS ABOUT 5 DEGREES OUT AND EVEN AFTER DRIVING THE CAR FOR 1 HOUR, THE WIPERS STILL WOULD NOT TURN ON. I CALLED THE DEALER, MADE AN APPT TO BRING IN THAT DAY AND THE WIPERS STARTED WORKING AROUND NOONTIME. WHEN I WENT TO THE DEALER, I WAS TOLD THAT THEY WOULD LOOK AT IT, HOWEVER, IF THEY COULDN'T FIND ANYTHING AND THERE WAS A GOOD CHANCE THAT THEY WOULDN'T SINCE IT DID NOT MAKE SENSE THAT THEY WOULD JUST START WORKING THAT THERE WOULD BE A CHARGE OF $105.00 PER HOUR IF IT TURNED OUT TO BE NOT COVERED UNDER THE WARRANTY. I HAVE FOUND SEVERAL COMPLAINTS REGARDING THIS SAME ISSUE ON LINE, I THINK IT IS TIME FOR A RECALL.

RECEIVED VERBAL QUOTES TO FIX THE ISSUE WITH THE KEY GETTING STOCK IN THE IGNITION WITH CAR RUNNING AND WAS TOLD IT WAS NOT COVERED BY VW AND THAT IT WOULD COST CLOSE TO 500.00 TO FIX AND I CHOSE TO LIVE WITH THE ISSUE...NOW I RECEIVED A LETTER TO GET REIMBURSED FOR THE COST WHEN I DID NOT HAVE IT FIXED. CALLED TO SET UP AN APPOINTMENT AND THE DEALER TOLD ME THE CAR IS OVER 100,000 MILES AND I WOULD HAVE TO PAY FOR IT. THIS TO ME IS NOT CORRECT. I BROUGHT THIS ISSUE UP MANY TIMES BEFORE THE CAR WENT OVER THE 100,000 AND THEY CLAIMED IT WAS BECAUSE THE CAR WAS OLD...I WOULD LIKE SOMEONE TO LOOK INTO THIS AND GET BACK TO ME SO I CAN HAVE THIS ISSUE FIXED.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED A BURNING ODOR EMITTING FROM INSIDE THE VEHICLE. THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

THE CAR UNINTENTIONALLY ACCELERATES AND THERE SEEMS TO BE AN ISSUE WITH THE CLUTCH DISENGAGING AT HIGHWAY SPEEDS. THE CAR HAS 42K MILES ON IT AND THE DEALER WANTS A PER-AUTHORIZATION SIGNED OF $1600 BEFORE THEY WILL LOOK AT THE ISSUE. UNSAFE AND INSANE!

WHEN THE WEATHER IS COLD (BELOW FREEZING), WHILE DRIVING, AFTER SITTING OUTSIDE OVERNIGHT, OR IN SNOWY CONDITIONS, THE WINDSHIELD WIPERS FREEZE AND DO NOT WORK UNTIL THE WEATHER WARMS UP, OR THE VEHICLE IS PARKED IN A GARAGE. I LIVE IN THE MOUNTAINS OF COLORADO AND THIS HAS BEEN AN ONGOING ISSUE DURING COLD AND SNOWY WEATHER. THIS IS A SAFETY HAZARD AS THE ROADWAY IS NO LONGER VISIBLE BECAUSE THE WINDSHIELD WIPERS NO LONGER WORK.

DRIVING HOME AT NIGHT, BOTH LOWBEAM HEADLIGHTS STOPPED WORKING. THE DAYTIME RUNNING LAMPS STILL WORKED AS DID THE HIGH BEAMS. I REPLACED ONE OF THE HEADLIGHTS WITH A NEW BULD, AND IT STILL DID NOT WORK

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FUEL DOOR FAILED TO UNLOCK. THE DEALER ADVISED THE CONTACT TO LOCK AND UNLOCK THE VEHICLE DOORS SEVERAL TIMES AND THEN ACTIVATE THE FUEL DOOR LOCK SYSTEM TO UNLOCK THE FUEL DOOR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO HAVE THE FUEL TANK DOOR LOCK MODIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

I WAS DRIVING ON A COUNTY ROAD WHEN I BEGAN TO LOSE POWER. THERE WAS TRAFFIC BEHIND ME. MY CAR BEGAN TO SHAKE AND MAKE A LOUD KNOCKING SOUND AS IT COUNTINUED TO COAST. AS SOON AS I WAS ABLE TO BEGIN TO PULL TO THE SHOULDER, MY CAR COMPLETELY AND VIOLENTLY DIED. IT WOULD NOT RESTART, LEAVING ME STRANDED AND CAUSING UPCOMING TRAFFIC TO AVOID ME. THE DEALERSHIP STATES IT IS HIGH PRESSURE FUEL PUMP FAILURE. THE ANALYSIS OF FUEL SHOWS A LUBRICITY FAILURE, WHICH THE DEALERSHIP STATED WAS DUE TO METAL SHAVINGS. IT WAS NEGATIVE FOR GASOLINE AND HAS NOT BEEN MIS-FUELED. THERE HAS BEEN MULTIPLE REPORTS OF THESE FAILURES, WHICH CAUSE THE METAL SHAVINGS TO CONTAMINATE THE FUEL SYSTEM. VW HAS EXTENDED COVERAGE TO THESE PUMPS, BUT DOES NOT TAKE RESPONSIBILITY FOR THE ONGOING FAILURES. "NOT PASSING THE LUBRICITY TEST" WHICH APPEARS TO BE CAUSED FROM THE PUMP FAILURE ITSELF, VOIDS THE EXTENDED COVERAGE, CAUSING THOUSANDS OF DOLLARS IN REPAIRS.

THE HORN HAS NOT BEEN WORKING SINCE NOVEMBER 2015. THERE IS A RECALL ON THE AIR BAG IN THE HORN.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING AT 65 MPH, THE ELECTRONIC POWER CONTROL LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO SLOW DOWN TO 35 MPH. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 47,890.

BOTH OF THE LOW-BEAM HEADLIGHTS STOPPED WORKING AS I WAS DRIVING HOME ON A UNLIT HIGHWAY AT NIGHT. THE DAYTIME RUNNING LIGHTS WORKED WHEN I TURNED OFF THE HEADLIGHTS, AND THE HIGH-BEAM HEADLIGHTS WORKED WHEN I TRIED USING THEM. THE NEXT MORNING I REPLACED BOTH LOW-BEAM HEADLIGHTS AND THEY STILL DO NOT WORK.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED FORWARD IN A JERKING MOTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED PER A RECALL RELATED TO THE FAILURE; HOWEVER, THE FAILURE RECURRED. ALSO, A HOWLING SOUND EMITTED FROM THE ENGINE AND THE OIL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. IN ADDITION, THE CONTACT STATED THAT THE HEADLIGHTS BECAME INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER SEAT INDEPENDENTLY READJUSTED AND THE STEERING WHEEL SHOOK VIOLENTLY WHEN THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE AND THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 66,000.

THE HORN FAILED TWICE IN THE FIRST YEAR OF OWNERSHIP (LATE 2012) AND A THIRD TIME A LITTLE AFTER THREE YEARS. THE FIRST TIME, THE HORN SYSTEM WAS REPLACED UNDER WARRANTY WITH A PART FROM ANOTHER VEHICLE AT THE DEALERSHIP. ABOUT TWO MONTHS LATER, IT WENT OUT. THE SECOND TIME THE HORN RELAY WAS REPLACED UNDER WARRANTY USING NEW PARTS. THIS HORN FIX WORKED FOR 2013-LATE 2015. THIS THIRD TIME MOST LIKELY WILL NEED TO BE REPLACED AS WELL (AND LESS THAN A MONTH OUT OF WARRANTY). IN ALL INSTANCES, THE HORN BEGINS TO PRODUCE A MUTED/WEAK HONKING SOUND MOST NOTICEABLE WHEN LOCKING THE VEHICLE. THIS WILL HAPPEN FOR ABOUT A MONTH OR SO BEFORE IT FINALLY GOES OUT. PRESSING THE KEY (LOCKING & EMERGENCY ALERT BUTTON) OR THE CENTER OF THE STEERING WHEEL CONFIRMS THAT THE HORN IS INOPERABLE.

THE KEY LOCKS IN THE IGNITION WHILE THE CAR IS RUNNING AND IN PARK, WILL NOT DISENGAGE TO TURN THE CAR OFF (STEERING WHEEL NOT LOCKED). I WAS UNABLE TO TURN MY CAR OFF. THIS FIRST OCCURRED WHILE I WAS PARKED IN A PARKING LOT (NO DANGER). AFTER THE DEALERSHIP FORCED THE KEY, I HAD TO PULL OVER TO THE SHOULDER ON A HIGHWAY FOR A FLAT TIRE AND WAS UNABLE TO TURN THE CAR OFF. I COULD NOT CHANGE THE TIRE SAFELY AND COULD NOT GET THE CAR TOWED AS I COULD NOT TURN THE ENGINE OFF. I HAD TO SIT AT THE SIDE OF A HIGHWAY UNTIL MY CAR STALLED FROM RUNNING OUT OF GAS, UNTIL I COULD SAFELY HAVE THE CAR TOWED. NO LOCKSMITH WAS ABLE TO CORRECT THE IGNITION LOCK, AS IT IS AN ELECTRONIC LOCK IN THE KEY HOUSING. I SEE MULTIPLE COMPLAINTS LISTED WITH NHTSA REGARDING THE SAME ISSUE WITH VW CARS, AND MANY SPECIFICALLY FOR JETTAS, AND 2012 JETTAS.

VEHICLE HAS 38,000 MILES, WE'RE THE ORIGINAL OWNER, HORN BECAME INTERMITTENT, THEN STOPPED WORKING. WE TOOK IT TO THE VW DEALER IN BRANDON, FL. THEY SAID THERE'S A RECALL ABOUT TO BE ANNOUNCED IN NOVEMBER THAT WILL COVER THE HORN, AND THE POTENTIAL FOR AN AIRBAG EARNING LIGHT. WE'RE LEFT WITH MAJOR SAFETY HAZARD WITH NOT HAVING A HORN. THE DEALERSHIP SAID IT WOULD COST OVER $2000.00 TO FIX, THEY WON'T HAVE THE PARTS UNTIL THE RECALL IS SENT. THIS CAN'T BE RIGHT AND FEEL WE'RE BEING PUT AT RISK WHILE THEY FIGURE OUT WHAT THEY WANT TO DO.

THE REAR TRAILING ARMS OF JETTA AND BEETLE OF VW IS A DESIGN FLAW. (NHTSA CAMPAIGN NUMBER: 14V656000) CHINA AQSIQ (GENERAL ADMINISTRATION OF QUALITY SUPERVISION, INSPECTION AND QUARANTINE OF THE PEOPLE'S REPUBLIC OF CHINA) CONDUCTED A YEARLONG SURVEY TEST, THE EXPERIMENTAL RESULTS HAVE BEEN OUT : THE REAR TRAILING ARMS OF JETTA AND BEETLE OF VW IS A DESIGN FLAW?THE RECALL OF USA?2011-2013 JETTA VEHICLES MANUFACTURED MARCH 1, 2010, TO NOVEMBER 30, 2012, AND 2012-2013 BEETLE VEHICLES MANUFACTURED MARCH 1, 2011, TO JULY 31, 2013. ?. THE MAIN CONCLUSIONS OF AQSIQ OF CHINA ARE AS FOLLOWS: 1. THE REAR TRAILING ARMS OF THE RECALL OF JETTA AND BEETLE OF VW CAUSED A DEFICIT. JUST WHEN ENCOUNTERING OBSTACLES IN REVERSING THE PROCESS, IT WILL CAUSE THE REAR TRAILING ARMS DEFORMED. 2. THE METHOD OF THE RECALL THAT INSTALLING A SHEET METAL CAN?T ELIMINATE DEFECTS. THE INSTALLATION OF A SHEET METAL ONLY ENHANCES THE RESISTANCE TO DEFORMATION OF THE REAR TRAILING ARMS, BUT WHEN THE MORPH TO A CERTAIN EXTENT, THERE IS STILL THE RISK OF BREAKAGE AND LOSS OF CONTROL OF THE VEHICLE. AFTER BREAKING, THE SHEET METAL DOES NOT NECESSARILY ALERT OF NOISE. IN THE CASE OF VEHICLES OF MORE THAN 40KM / H, WHEN THE REAR TRAILING ARMS FRACTURE, THE SHEET METAL WILL ALSO BREAK, THE VEHICLE WILL NOT BE CONTROLLED. WE FEAR FOR OUR SAFETY, AND WE NEED NHTSA?S HELP! THANK YOU! THE TECHNICAL REPORTS OF CHINA AQSIQ ABOUT THE JETTA AND BEETLE: HTTP://WWW.DPAC.GOV.CN/XWDT/GZDT/201509/T20150911_57436.HTML CHINA AQSIQ TEST VIDEOS BELOW: HTTP://WWW.DPAC.GOV.CN/VIDEO_XINSUTENG/. *TR

ENGINE RUNS ROUGH, SPUTTERS AND STALLS RANDOMLY. WHEN STALLS, SOME LIGHTS FLASH AND STATES SERVICE NEEDED. DEALERSHIP DIDN'T FIND ANY FAULTS. IF STALLS ON HIGHWAY THIS CAN BE LIFE THREATENING. STEERING WHEEL PULLS HARD TO THE LEFT EVEN WITH CAR PROPERLY ALIGNED AND TIRES AIR PRESSURE READING ACCURATELY FULL. JUST HAD CAR SERVICED AGAIN NO FAULTS FOUND. IGNITION ISSUE WITH CAR NOT SHUTTING OFF. 20 MINUTES AFTER PARKING AND TRYING TO TURN CAR OFF WITH NO PREVAIL. HAD CAR SERVICED AND WAS GIFTED A FREE REPAIR SINCE MY 2012 JETTA HAS ONLY 22,000 MILES ON IT. IGNITION REPLACED BUT OTHER ISSUES STILL EXIST. PAID OUT OF POCKET FOR SERVICING THIS VEHICLE MULTIPLE TIMES SINCE ALL THESE ISSUES CAME ABOUT CONVIENTLY AFTER THE WARRANTY PERIOD ENDED.

2012 JETTA TDI. HORN INTERMITTENT AND ABOUT THE SAME TIME MY MOON ROOF STOPPED WORKING. AS A MILITARY MEMBER STATIONED NEAR SEOUL, SOUTH KOREA, I WAS IN HEAVY TRAFFIC AND SOMEONE PULLED OUT IN FRONT OF ME EVEN THOUGH I WAS A LOW SPEED I STILL HAD TO SMASH ON THE BRAKES CAUSING THE ANTI-SKID SYSTEM TO WORK. AS SOON AS THEY PULLED OUT IN FRONT OF ME I WAS PRESSING THE HORN AND NOTHING HAPPENED. I BELIEVE THIS IS A MAJOR SAFETY DEFECT WITH MANY PEOPLE HAVING ISSUES WITH FAULTY HORNS/WIRING, ESPECIALLY FOR A CAR WITH LESS THAN 50K MILES ON IT. (CONVENIENTLY OUT OF WARRANTY). I AM AWARE OF THE RECALL ON THE HORN FOR THE 2011 MODELS, OBVIOUSLY THEY DIDN'T RESOLVE THE PROBLEM WHEN BUILDING THE 2012 MODEL. IN SEOUL I FEEL THE NEED TO USE MY HORN DAILY AS THERE ARE OVER 150 ACCIDENTS A DAY JUST IN THE SEOUL AREA. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE COVERED BY VW.

2012 JETTA WAGON - WHILE DRIVING ON A RECENTLY PAVED HIGHWAY (EG. SEEMINGLY PRISTINE ASPHALT), MY WIFE AND I NOTED A STRANGE VIBRATION SENSATION IN OUR CAR. THERE WAS NO DRAG, VEERED STEERING, ABNORMAL HANDLING, OR WARNING ON THE DASH. WE HAD ACCELERATED TO APPROXIMATELY 50 MPH WHEN AT THE UPCOMING INTERSECTION THE LIGHT CHANGED TO RED. IT WAS A NORMAL BRAKING/STOP MANEUVER. ON STOPPING, NO UNUSUAL BRAKING SENSATION, AGAIN NO ABNORMAL PULL. WE NOTICED SMOKE COMING ALONG THE DRIVERS SIDE WHILE STOPPED. THERE WAS A FAINT SMELL OF HOT METAL AS WELL. MY WIFE STATED "I HOPE THAT'S NOT US". SEVERAL CARS HONKED AND FLASHED LIGHTS TO GET OUR ATTENTION AND ON ROLLING THE DRIVERS WINDOW DOWN, A DRIVER ADJACENT YELLED "YOUR CAR IS ON FIRE". I QUICKLY EXITED THE DRIVERS SIDE AND NOTED A SMALL FLAME AT THE DRIVERS REAR BRAKE. BY SIMPLY BLOWING, IT WENT OUT. THE ROTOR WAS GLOWING RED/ORANGE. EXTREME HEAT WAS COMING FROM THIS. NO OTHER BRAKE WAS INVOLVED. I VERIFIED THE PARKING BRAKE WAS NOT ENGAGED AT THE TIME. WE HAD TRAVELED PERHAPS 2 MILES PRIOR TO THIS OCCURRENCE. ONCE COOLED, I SLOWLY DROVE TO A NEARBY CLINIC PARKING LOT AND LEFT THE CAR. THIS CAR HAS HAD ALL SCHEDULED MAINTENANCE IN A TIMELY MANNER. IT HAS NOT BEEN CRASHED. RECENT WORK INCLUDED DEALER BRAKE FLUID CHANGE AT 47,918 MILES. *TR ## VIN PASSED ## VOLKSWAGEN JETTA 2012 TDI SPORTWAGEN ##

MY IGNITION LOCK CYLINDER HAS FAILED ON MY 2012 VW JETTA. LONG STORY SHORT, IT'S IMPOSSIBLE TO GET THE KEY OUT OF THE IGNITION. THIS HAS NOTHING TO DO WITH "TURNING THE WHEEL TO UNLOCK IT". IT IS A KNOWN ISSUE WITH THESE VOLKSWAGENS. I FELT UNSAFE BECAUSE IF I EVER HAD TO SHUT MY CAR DOWN IN AN EMERGENCY, SOMETIMES IT WOULD BE IMPOSSIBLE. SO I GO TO THE DEALERSHIP FOR ANOTHER ISSUE, AND NOW THEY WON'T FIX MY CAR UNTIL I GET THIS IGNITION LOCK CYLINDER FIXED. IT COSTS $650 AND I HAVE TO WAIT 7-10 DAYS TO GET THE PART FLOWN IN FROM GERMANY. THIS IS A PROBLEM THAT SHOULD BE COVERED UNDER WARRANTY NO QUESTIONS ASKED, I DON'T FEEL SAFE BEING IN THE CAR IF I CAN'T TURN IT OFF.