2010 Volkswagen Routan Complaint Log

THE CAR INTERMITTENTLY DIES, SOMETIMES WHEN HITTING A BUMP. TRACTION CONTROL LIGHTS UP, ENGINE SHUTS DOWN, AND OF COURSE, POWER STEERING GONE. THIS HAS BEEN HAPPENING FOR 3-4 MONTHS. MOST RECENTLY, THE LIGHTNING BOLT SAFETY LIGHT LIT UP, WHICH RELATES TO A ELECTRIC THROTTLE CONTROL LIGHT, OR ETC. THAT DISAPPEARED, THEN THE CHECK ENGINE LIGHT LIT UP. THAT ALSO DISAPPEARED. THE IGNITION KEY INADVERTENTLY MOVES INTO THE OFF OR ACCESSORY POSITION, THE ENGINE WILL TURN OFF, WHICH WILL THEN DEPOWER VARIOUS KEY SAFETY SYSTEMS INCLUDING, BUT NOT LIMITED TO, AIR BAGS, POWER STEERING, AND POWER BRAKING. LOSS OF FUNCTIONALITY OF THESE SYSTEMS MAY INCREASE THE RISK OF CRASH AND/OR INCREASE THE RISK OF INJURY IN THE EVENT OF A CRASH. ELECTRICAL SYSTEM ' IGNITION ' SWITCH

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. WHILE DRIVING, THE KEY FELL OUT OF THE IGNITION SWITCH AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO THE LOCAL DEALER. BRUNSWICK VOLKSWAGEN (1420 INDUSTRIAL PKWY S, BRUNSWICK, OH 44212, (833) 269-4092) DIAGNOSED THAT THE WIN MODULE AND TWO KEYS WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 190676488. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.

AROUND 108000 MILES, MY 2010 ROUTAN AUTOMATIC TRANSMISSION STARTED JERKING INTO GEARS 2, 3, 4. SOMETIMES IT SHIFTS SMOOTHLY BUT MORE OFTEN IT'S HARD ENOUGH TO JERK ALL PASSENGERS WHILE DRIVING. I HAVE TRIED ECO MODE WITH SAME RESULTS. DRIVING NORMAL IT SEEMS TO BE WORSE THAN WHEN SPEEDING UP QUICKLY. 3RD GEAR IS THE WORST AND IS HARD ENOUGH TO THROW YOU FORWARD CAUSING YOU TO SWERVE SOMETIMES. IT'S THE SAME RESULTS IN TOWN, ON HIGHWAY, AND IN STOP AND GO TRAFFIC. NOW HAS 129000 MILES AND GETTING WORSE. THERE ARE OTHER TIMES IT FEELS LIKE IT DIDN'T WANT TO SHIFT UP AND WOULD OVER REV BEFORE SHIFTING UP. *TR

TAKARA RECALL I WAS DRIVING (THE VEHICLE WAS IN MOTION) ON A COTT STREET AND THE VAN STARTED SHAKING THEN THE ENGINE JUST SHUT OFF. THEN THE VAN WOULD TURN ON, BUT WOULD SHUT OFF IMMEDIATELY. I HAD TO CALL A TOW TRUCK TO GET THE VAN OFF THE ROAD. I COULD HAVE CRASHED AND NOW I DON'T WANT TO DRIVE MY KIDS IN THAT VEHICLE ANYMORE. I JUST DON'T FEEL SAFE. ALSO I JUST BOUGHT THIS VEHICLE 4 DAYS EARLIER FROM A USED CAR DEALER.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING 70 MPH, THE KEY DISENGAGED FROM THE IGNITION AND THE VEHICLE STALLED. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED RESTARTED THE VEHICLE AND PROCEEDED TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO HARPER VOLKSWAGEN LOCATED AT 9901 KINGSTON PIKE, KNOXVILLE, TN 37922, (865) 691-0393, WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. ADDITIONALLY, ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.*DT*JB*DT*JB

2010 VW Routan VIN:[XXX] We purchased the vehicle used in November of 2018. From November 2018 through early 2020, I experienced the car turning off while driving it about once every 4-6 months. When researching this issue we found that extra weight from other keys or keychains could be affecting it so we separated the car key from my house keys. This showed no improvement. From early 2020 through early 2021, the issue increased in frequency. Instead of once every 4-6 months it became once a month. And, unfortunately in the past 3 months, it has started occurring several times a week (sometimes multiple times a day). This has been a safety concern for our family and we are very nervous that this could cause a serious accident. Luckily the other vehicles around us when this occurs have been alert drivers that were able to give us the extra time to restart our vehicle. We realize that this won’t always be the case and need to get it fixed. The issues we are experiencing as outlined above are in line with the issues listed in NHTSA Campaign ID: 11V151000 for other 2010 VW Routans. However, for whatever reason, our VIN number is not included in the recall. I would like to make a formal appeal with nhtsa that our vehicle be included in this recall and that it be repaired by VW as it is quite clear that what we are experiencing is from the issue in this NHTSA Recall Campaign. We are disappointed to be in a position to fight for something to get fixed that is quite clearly caused by a defaulted part, but remain hopeful that this will be resolved in a timely manner. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

CAR SHUTS OFF WHILE DRIVING

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, THE IGNITION SWITCH PRODUCED AN ABNORMAL WINDING NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000. *BF*JB

MY VAN SHUT DOWN WHILE DRIVING FOR THE FOURTH TIME. I WAS SLOWING DOWN TO A STOP AT A LIGHT AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES. THIS HAS BEEN HAPPENING MUCH MORE FREQUENTLY NOW THAN BEFORE (WITH 3 TIMES IN THE LAST MONTH). MY VAN IS NOT INCLUDED IN WIN MODULE RECALL AS THE VIN IS A COUPLE OF DIGITS OFF. THIS IS VERY FRUSTRATING AND SCARY.

WHEN DRIVING DOWN THE ROAD GOING ABOUT 30MPH MY CAR SUDDENLY SHUT OFF. NO INDICATOR LIGHTS CAME ON AND MY POWER STEERING WAS GONE AS WELL AS MY ABILITY TO BRAKE WELL. LOOKING ONLINE THEIR WAS A RECALL ON MY MODEL YEAR AND MAKE OF VAN FOR THE SAME PROBLEMS WITH THE IGNITION SWITCH BUT MY VIN NUMBER DID NOT PULL UP A RECALL. I CONTACTED VW AND THEY ALSO STATED MY CAR WAS NOT PART OF THAT RECALL. THANKFULLY I WAS ABLE TO PULL TO SIDE OF THE ROAD SAFELY.

MY VAN SHUT DOWN WHILE DRIVING AGAIN. I WAS SLOWING DOWN TO MAKE A TURN AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES.

MY VAN HAS SHUT OFF TWICE NOW WHILE DRIVING. BOTH EVENTS HAVE OCCURRED WHILE TURNING RIGHT, AT A SLOW SPEED ON CITY STREETS (ONE TIME WITH MY CHILDREN IN THE VEHICLE). I LOSE POWER STEERING AND BRAKES AND THE ENGINE APPEARS TO SHUT DOWN (RADIO REMAINS ON). WHEN I FIRST TRIED TO RESTART IT, IT WOULDN'T AND THEN THE SECOND ATTEMPT SOUNDED UNUSUAL BUT IT DID START. THE TRACTION CONTROL LIGHT LIT UP ON THE DASHBOARD AS WELL. BOTH TIMES WERE IN GOOD DRIVING CONDITIONS. AFTER THE FIRST TIME, DUE TO MY RESEARCH ON THE ISSUE, I ONLY USE THE FOB WITH NOTHING ELSE HANGING FROM IT. IN ADDITION, I ALSO HAVE THE ISSUE OF THE VEHICLE RANDOMLY NOT STARTING. I USUALLY GET IT TO START BY FIDDLING WITH THE SHIFTER. OF COURSE, MY VAN IS NOT INCLUDED IN THE IGNITION MODULE RECALL, WHICH IS COMPLETELY ABSURD AS IT IS CLEARLY HAPPENING TO A LOT OF US. I LOVE EVERYTHING ABOUT THIS VAN EXCEPT FOR THESE TWO MAJOR ISSUES.

MY VAN SHUT DOWN WHILE DRIVING AGAIN. I WAS SLOWING DOWN TO A STOP AT A LIGHT AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO GURLEY LEEP AUTOMOTIVE GROUP (LOCATED AT 5302 GRAPE RD, MISHAWAKA, IN 46545, (574) 272-0990), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. *TT CONSUMER STATED SHUTS OFF WITHOUT WARNING. *JB

MY CAR DIED WHILE DRIVING IT AT 50 MILES AN HOUR WITH MY TWO KIDS IN IT! IT HAS SINCE DIED MULTIPLE TIMES (I DON'T ALLOW MY CHILDREN IN IT ANYMORE, BUT IT HAS DIED WITH ME ALONE IN IT TO AND FROM THE MECHANICS) AND REFUSED TO START MULTIPLE TIMES. WE HAVE HAD TO HAVE THE BATTERY REPLACED TWICE. WHEN I HAD IT INSPECTED AND DIAGNOSED BY MY MECHANIC (WHO SPECIALIZES IN VWS AND AUDI'S) HE TOLD ME IT WAS A RECALLED PART. WHEN I BROUGHT IT TO THE VW DEALERSHIP THEY TOLD ME I NEEDED TO CONTACT VW COPORATE TO GET A CLAIM NUMBER. WHEN I CALLED CORPORATE THEY TOLD ME MY VEHICLE DIDN'T QUALITY FOR THE RECALL (EVEN THOUGH IT WAS MY CAR FITS THE MODEL, TIMEFRAME, AND DIAGNOSIS OF THE RECALL) AND THEY REFUSE TO HONOR IT. THIS IS DANGEROUS AND IS GOING TO GET SOMEONE KILLED!

NHTSA CAMPAIGN ID NUMBER: 11V151000. MY CAR SHUTS OFF WHILE DRIVING IT. IT GOES INTO AUXILIARY YOU NEED TO SAFELY PULL IT TO THE SIDE OF THE ROAD AND RESTART IT. THIS HAS OCCURRED MULTIPLE TIMES. EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF. AN ENGINE SHUTTING OFF SUDDENLY WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.

THIS COMPLAINT INVOLVES A WELL-MAINTAINED MINIVAN WITH 65,000 MILES AND AN ENGINE THAT QUITS UNEXPECTEDLY WHILE IN MOTION, DISABLING THE POWER STEERING AND BRAKES. AS DESCRIBED IN THE DEFECT NOTICE (PART 573 FILING), PUBLISHED 3/1/2011 AND AMENDED 5/10/2011, CITING RECALL CODE 28G/U8, THIS MINIVAN FALLS WITHIN THE APPLICABLE VIN RANGE AND BUILD DATES HOWEVER, VOLKSWAGEN REFUSES TO COVER THE REPAIR UNDER THE RECALL. THE PROBLEMS WITH THE VEHICLE BEGAN APPROXIMATELY SIX MONTHS AGO WHEN THE ENGINE QUIT NUMEROUS TIMES, MOSTLY WHEN STATIONARY, RIGHT AFTER STARTING, BUT TWICE WHEN IN MOTION IN FREEWAY TRAFFIC. IN ALL CASES, THE KEY WAS UNTOUCHED AND REMAINED IN THE ON POSITION AND THE DASH LIGHTS REMAINED ON. LIKEWISE, IN ALL CASES, AFTER JIGGLING THE KEY, THE VEHICLE RESTARTED AND RAN NORMALLY. ABOUT FOUR MONTHS AGO, A NEW PROBLEM SURFACED WHEREBY THE ENGINE WOULD NOT START UNTIL WE WIGGLED THE KEY FOR BETWEEN TWO AND TWENTY MINUTES. MOST RECENTLY, AT THE END OF A TRIP, THE VEHICLE WILL NOT SHUT OFF. THE ENGINE CONTINUES TO RUN, EVEN WITH THE KEY REMOVED. THIS PROBLEM PROMPTED US TO DELIVER THE CAR TO OUR LOCAL VW DEALER ON 12/26/2018 AND THEIR DIAGNOSTIC NOTES INCLUDE 'FOUND INTERNAL SEPARATION OF WIN MODULE.' THEIR ESTIMATE IS FOR REPLACEMENT OF THE RECALLED ITEM, THE WIN MODULE. IT SEEMS CLEAR THAT THE PROBLEM WITH THIS VEHICLE, AND THE PART NEEDED, BOTH MIRROR EXACTLY THAT WHICH IS DETAILED IN THE PART 573 NOTICE AND AS SUCH, SHOULD BE INCLUDED IN THE COVERED REPAIRS. MOREOVER, IT IS EVIDENT THAT THE MANUFACTURER DID NOT ACCURATELY ASSESS THE EXTENT OF THE DEFECTIVE VEHICLE RANGE. I ENCOURAGE THE NHTSA TO INTERVENE AND FORCE THIS MANUFACTURER TO PROPERLY ENSURE THE SAFETY OF THOSE DRIVING IN, OR AROUND, THESE VEHICLES.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE CONTACT ALSO MENTIONED THAT THE REAR PASSENGER DOOR MADE AN ABNORMAL NOISE WHEN BEING OPENED. THE VEHICLE WAS TAKEN TO HILEY VOLKSWAGEN OF ARLINGTON (1461 E INTERSTATE 20, ARLINGTON, TX 76018, (817) 575-6000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER STATED THAT THE DOOR WAS NOT UNDER WARRANTY; HOWEVER, THE TRANSMISSION WAS REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 112,000.

OUR VAN WAS IN MOTION ON THE HIGHWAY AFTER AN ALMOST 2 HOUR DRIVE ON THE HIGHWAY. LOUD NOISE, SCREECHING, SHAKE/VIBRATION AND A LARGE BANG AND THE VAN DROPPED. UPON STOPPING AND INSPECTING WE FOUND THE RIGHT FRONT AND LEFT REAR BOLTS HAD COMPLETELY SHEERED COMPLETELY OFF BOTH WHEELS WHILE DRIVING ON THE HIGHWAY. WE WERE ABLE TO COAST TO SIDE OF ROAD AND AND THE WHEEL HUBS WERE RESTING ON THE INSIDE OF THE RIM. THE WHEEL HUBS HAVE DESTROYED THE INSIDE OF THE RIMS, THE HEAT CREATED FROM THE GRINDING HAS MELTED THE VW EMBLEM ON THE RIM. THE RIGHT FRONT TIRE HAD ALSO COME TO REST ON THE RIGHT FENDER. THE RIGHT REAR TIRE WAS OUT OF ALIGNMENT/PROPER POSITIONING HOWEVER OUR VISUAL INSPECTION AND LACK OF EXPERIENCE I CANNOT DETERMING IF THESE BOLTS ARE ALSO STARTING TO BREAKDOWN OR THE INCIDENT MAY HAVE CAUSED A DRIVE SHAFT/AXLE DAMAGE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE HOME. THE DEALER WAS NOT NOTIFIED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE FAILURE WAS NOT ASSOCIATED WITH A RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.

THERE WAS A RECALL ON THE MINIVAN ROUTANS I JUST BOUGHT IT IS EXHIBITING THE KEY FOB ISSUE. WHERE THE CAR JUST SHUTS DOWN. I'M NOT SEEING MY VEHICLE THERE AT ALL CAN YOU ASSIST. NOT REALLY ABLE TO DEMONSTRATE IT CONSISTENTLY BUT MY WIFE AND I HAVE SEEN IT HAPPEN TWICE SO FAR.

CAR HAS INTERMITTENT PROBLEMS STARTING. NOT AN ISSUE WITH THE STARTER BUT POSSIBLY IGNITION OR ELECTRICAL SYSTEM. SOME LIGHT ONLINE RESEARCH REVEALS THIS A A VERY COMMON ISSUE WITH THIS MAKE/MODEL. CAR WILL START FINE ONE TIME THEN NEXT IT WON'T . SOMETIMES IT TAKES TWO TRIES, SOMETIMES 15, SOMETIMES IT WON'T START FOR HOURS. THE ISSUE HAS OCCURRED TWO DAYS IN A ROW NOW. VW HAS AN OBLIGATION TO PUT OUT PRODUCTS THAT CAN SAFELY START AND GET THEIR CUSTOMERS EITHER TO WHERE THEY NEED TO BE OR AWAY FROM AN UNSAFE SITUATION. IT'S NOT AN ISSUE OF PROPER MAINTENANCE, IT'S AN ISSUE OF POOR AND UNSAFE PERFORMANCE.

2010 VOLKSWAGON ROUTAN HAS STOPPED IN MID TRAFFIC GOING 30-40 MPH ON A BUSY ROAD. LIGHTS AND AUDIO HAVE FLICKERED, THEN TURN OFF. CAR SPONTANEOUSLY STARTS AND STOPS ANY GIVEN TIME IN MOTION AND STANDING STILL, AND CANNOT BE JUMPED TO REVIVE. HAVE BEEN IN THE CAR WITH MY CHILDREN AND HAVE HAD IT STOP IN THE MIDDLE OF THE ROAD. WE HAVE HAD IT LESS THAN A YEAR, COMPLETELY UNSAFE. TOLD THE EXACT RECALL DOESN'T APPLY TO MY VIN#.

DRIVING AT ANY GIVEN TIME THE HEADLIGHTS TURN OFF AND DO NOT COME ON. STOP AND RESTART CAR AND STILL DO NOT TURN ON. THE HIGH BEAMS OR THE LOW BEAMS. THEY WILL NOT SWITCH ON. THEY COME ON FOR A FEW SECONDS AND THEN TURN OFF. WILL TURN OFF AS WE ARE DRIVING AND WE ARE NO LONGER VISIBLE TO OTHER CARS.

THE TOTALLY INTEGRATED POWER MODULE (TIPM) IS DEFECTIVE CAUSING THE VEHICLE TO STALE WHILE IN-MOTION RESULTING IN LOSS OF POWER STEERING AND BRAKING AND NEAR MISSES. THIS HAS OCCURRED WHILE VEHICLE WAS IN TRANSIT UP TO 45 MILES PER HOUR. THE VEHICLE'S DVD SYSTEM STOPPED WORKING. THE VEHICLE HAS FAILED TO START. ALSO, WHILE MAKING TURNS, FROM A STOPPED POSITION, THE VEHICLE HAS STALED RESULTING IN NEAR MISSES WITH ONCOMING TRAFFIC. WHILE STARTING THE VEHICLE, THE INTERIOR LIGHTS WOULD FLASH WHILE FAILING TO CRANK START. THE STALING WHILE IN MOTION OCCURS MULTIPLE TIMES DAILY. THE VEHICLE HAS BEEN TO THE MECHANIC AT LEAST 10 TIMES SINCE PURCHASING IT IN 2015. THE VEHICLE HAS ALWAYS HAD THIS PROBLEM SINCE PURCHASING. THE MOST RECENT VISIT TO THE MECHANIC CONCLUDED (2/2018) THE TIPM TO BE DEFECTIVE AND THAT THE DODGE/CHRYSLER PRODUCTS WITH THE SAME TIPM PART IS ALREADY RECALLED YET THE VW SISTER-PRODUCT IS NOT RECALLED. THE MECHANIC RECOMMEND REPLACING THE TIPM BECAUSE IT IS A SAFETY ISSUE AND WILL CONTINUE TO CAUSE STALING AT HIGH RATES OF SPEED, NEAR MISSES, IF THE PART IS NOT REPLACED. THE COST TO REPLACE WAS APPROX. $1,500.00. NHTSA NEEDS TO ISSUE A SAFETY RECALL FOR THE TIPM IN 2010 VW ROUTAN.

WHILE THE CAR IS BEING DRIVEN, AT TIMES THE ENGINE WILL CUT OUT, LEAVING THE CAR IN "ON" BUT WITH NO ENGINE POWER. WE THEN HAVE TO PULL THE STEERING WHEEL (WITH NO POWER STEERING BECAUSE THE ENGINE IS OFF) TO GET THE CAR TO THE SIDE OF THE ROAD. WE THEN HAVE TO PUT THE CAR IN PARK TO START IT AGAIN. WHEN THE ENGINE CUTS OUT WHILE DRIVING, WE LOSE POWER STEERING AND BRAKES SO STEERING AND STOPPING THE CAR BECOME TREMENDOUSLY HARD TO DO. EXTREMELY DANGEROUS. THIS HAS HAPPENED 10 TIMES TO US IN THE LAST YEAR. THERE IS A RECALL FROM 2011 AND AN EXTENSION TO THAT RECALL IN 2015, FOR THE SAME MAKE/MODEL/YEAR I HAVE. HOWEVER, VW HAS TOLD ME RECALLS ARE VIN SPECIFIC AND NOT ENOUGH PEOPLE WHO HAVE THE SAME BUILD AS ME HAVE COMPLAINED, FOR THEM TO ISSUE ANOTHER EXTENSION. VW RECALL #28HI & NHTSA ID#15V194000 - I'M HAVING THE SAME EXACT SYMPTOMS, BUT NO HELP FROM VW BECAUSE MY VIN DOES NOT HAVE A "RECALL" TAG FOR THIS ISSUE.

TL* THE CONTACTS OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE CONTACT OPENED THE DRIVER'S DOOR, SNOW FELL ONTO THE POWER WINDOW SWITCH. AFTER THE CONTACT CLEANED THE SNOW OFF THE SWITCH, SHE LATER SMELLED A BURNING ODER COMING FROM THE DOOR. THE CONTACT ATTEMPTED TO USE THE WINDOW LATER IN THE DAY, BUT THE WINDOW FAILED TO GO DOWN. THE CONTACT CHECKED THE FUSES AND OTHER COMPONENTS ON THE VEHICLE, BUT COULD NOT FIND THE CAUSE OF THE FAILURE. THE CONTACT FELT THAT WATER FROM THE MELTED SNOW CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 148,845.

WHEN DRIVING THE VOLK JUST CUTS THIS HAPPENS OFTEN IT IS ONLY MYSELF AND MY GGRAND SON IN THE VECH. THEY TOLD ME THERE WAS NO RECALL. BUT I BELEIVE THERE IS

VEHICLE STATIONARY IN PARK. GEAR SLIPPED AND CAR DROVE BACKWARDS DOWN THE HILL, STOPPED, THEN SLIPPED INTO DRIVE AND DROVE ITSELF INTO LAKE. MY DOG CRATED IN BACK. SHE DROWNED. INCLINE WAS SLIGHT. GRAVEL. ASHE COUNTY PARK JEFFERSON NC. I WAS OUTSIDE THE CAR TRYING TO CRATE MY OTHER DOG WHEN THIS HAPPENED.

ESP ABS LIGHT ILLUMINATES WHILE CAR IS IN MOTION AND THE CAR WILL NOT SHIFT OUT OF GEAR WHEN STOPPED AS IF THE BREAK IS NOT DETECTED. HAVE TO SHUT CAR OFF IN THE MIDDLE OF TRAFFIC OR DROP OF LINES AND TURN BACK ON SEVERAL TIMES TO CLEAR ERROR AND GET SHIFTER TO SHIFT TO DRIVE GEAR. USED SNAP ON READER TO CHECK CODES AND DOES NOT RECOGNIZE CAR AS VW, INSTEAD IT PULLS UP CHRYSLER TOWN AND COUNTRY. TRIED TO REPLACE A BREAK LIGHT MODULE, THE PART WAS ACTUALLY FOR A DODGE NEON. (I AM ONLY OWNER, BOUGHT VAN BRAND NEW). SYMPTOM CAME BACK AFTER TWO DAYS. CODE READER CANNOT FIND ANYTHING CAUSING CODE TRIGGER. ALSO KEY DOESN'T ALWAYS WORK IN IGNITION SWITCH, MUST SOMETIMES TRY TO TURN ON 3 TIMES. THIS HAS OCCURRED SINCE PURCHASE. AMAZED AT ALL THESE SAFETY ISSUES AND YET VW DOES NOTHING. $34,000 CAR AND I AM GOING TO HAVE TO REPLACE IT ALREADY. ONLY 66,000 MILES ON THE CAR. TRANSMISSION REBUILT BY VW AT 12,000 MILES, ROTORS CHANGED AT 9,000 MILES, MOTOR PARTS REBUILT AT 35,000 MILES. CAR BURNS 6 QUARTS OF OIL EVERY 4,000 MILES. VAN DOORS WILL SHUT ON KIDS EVEN THOUGH THEY ARE SUPPOSED TO STOP WHEN SOMETHING IS IN THE WAY. WORST CAR I HAVE EVER BOUGHT, AND VW DOESN'T CARE TO RESOLVE ALL THESE ISSUES CUSTOMERS HAVE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE INTERMITTENTLY STALLED. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FLOW VOLKSWAGEN, 5011 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-3889) WHERE IT WAS DIAGNOSED THAT THE WIN MODULE /IGNITION SWITCH NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE SHOULD BE COVERED UNDER NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 181194533, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

WHILE VEHICLE IS IN MOTION, ENGINE AND ALL ELECTRICAL WILL SHUT OFF. THIS HAS HAPPENED SEVERAL TIMES SINCE 08/20/2010.

OUR VAN HAS STOPPED WITHOUT WARNING WHILE DRIVING IT (IN MOTION ON A SIDE STREET AND HAS FELT LIKE IT MIGHT STOP ON THE HIGHWAY) AND IT NOW WON'T START AFTER FIXING BOTH THE BATTERY AND STARTER. THERE ARE NO WARNING LIGHTS ON AND FOR SOME REASON THE VIN IS NOT INCLUDED IN THE RECALLS THAT HAVE BEEN ACTIVE FOR OTHER 2010 ROUTANS WITH THE SAME PROBLEMS.

"TAKATA RECALL" DE REPENTE SE DEJO DE FUNCIONAR LA LLAVE Y EL CONTROL DE MANDO Y SE LAQUEO YA NO SE PUEDE PONER EN MARCHA NO RECONOSE LA LLAVE ESTA LAKEADO CONPLETAMENTE

FIRST MY CAR WAS HAVING PROBLEMS STARTING. I HEARD A CLICKING SOUND WHEN TRYING TO TURN THE CAR OVER. TOOK OUT THE KEY AND TRIED AGAIN AND IT STARTED RIGHT UP. TOOK BATTERY TO GET TESTED, BATTERY WAS FINE. A FEW WEEKS LATER WHILE DRIVING IN A PARKING LOT THE CAR TURNED OFF ON ME. IT HAS TURNED OFF ON SEVERAL OCCASIONS AT VERY LOW SPEEDS. I WAS DRIVING STRAIGHT. THIS DIDN'T TROUBLE ME UNTIL I WAS DRIVING 45 MPH AND THE VEHICLE CUT OFF. LUCKILY NO ONE WAS BEHIND ME AS THERE ARE NO SHOULDERS ON THE ROAD WHERE I LIVE AND I WAS ABLE TO STOP AND RESTART THE CAR. HAVE TAKEN THE CAR INTO THE DEALERSHIP AND THEY ARE UNABLE TO REPLICATE ANY OF WHAT I'VE DESCRIBED. THEY DO BELIEVE IT IS THE MODULE AND HAVE INDICATED THAT THE PARTS WERE RECALLED BUT NOT FOR MY VIN. WE ARE CONCERNED THAT THE VEHICLE IS A SAFETY HAZARD AND AS I CONTINUE TO PUT MILEAGE ON MY VEHICLE THAT IT WILL JUST GET WORST. MANY PEOPLE ONLINE COMPLAIN ABOUT THE SAME ISSUES AND THEIR VINS WERE ALSO NOT COVERED.

The contact owns a 2010 Volkswagen Routan. The contact stated while driving at various speeds the vehicle would shut off randomly. The contact stated traction control warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V151000 (Electrical System) however, the Vin was not included. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 147,833.

VAN WARNING LIGHTS COME ON WITHOUT NOTICE; WHEN DRIVEN INSTRUMENT PANEL LIGHTS FLICKER AND DIM, AUDIO SYSTEM CUTS OFF AND ON WHILE DRIVING. WAS TAKEN TO DEALER AND HAD TIPM WAS REPLACED AND ISSUE STILL PERSISTS.

BATTERY CONTINUES TO DIE EVEN AFTER BEING TESTED AS WELL AS THE ALTERNATOR BEING TESTED. BOTH ARE TESTED AS WORKING. SLOW DISCHARGE CAUSES BATTER TO DRAIN. CAR WILL NOT START AND LIGHTING BOLT ON CONSOLE ILLUMINATES. NOW HAVE TO CARRY A JUMP CHARGER TO START VEHICLE

FOR THE LAST COUPLE OF YEARS, WE HAVE EXPERIENCED OUR VEHICLE LOCKING UP, SHUTTING OFF IN MID-DRIVE AND SOMETIMES LOSING BREAKS UP TO 4 TIMES A DAY. WE HAVE HAD IT LOOKED AT AND DIAGNOSED AND THE COMPUTERS DO NOT RECORD THESE EVENTS. THIS IS A KNOWN PROBLEM WITH THESE VEHICLES, HOWEVER, MY VIN DOESN'T QUALIFY TO HAVE ANY PARTS REPLACED. I RECENTLY CONTACTED VW VIA TELEPHONE BECAUSE MY CAR JERKED VERY HARD TO THE LEFT, LUCKILY, NOBODY WAS COMING THE OPPOSITE DIRECTION. I WAS TOLD TO TAKE IT TO THE NEAREST DEALERSHIP (AN HOUR AWAY) AND THAT ALL COSTS WOULD BE MINE. I HAVE TWO SMALL BOYS. IT'S CURRENTLY AT A DEALERSHIP AFTER BEING TOWED FOR TWO HOURS AND I WILL HAVE TO COME OUT OF POCKET TO FIX THIS VERY DANGEROUS KNOWN MALFUNCTION.

THE ENGINE SHUTS OFF SUDDENLY WHILE DRIVING OCCURRED ON A CITY STREET, NUMEROUS TIMES. THERE IS A RECALL FOR THE 2010 VW ROUTAN HAVING THIS ISSUE (RECALL NO. 28G1/U8), HOWEVER ACCORDING TO VW, THE VIN IS NOT COVERED. THE DATE LISTED BELOW IS THE OCCURRENCE OF THE LATEST INCIDENT.

THE CAR STALLS/ TURNS OFF WHILE DRIVING ON CITY STREETS. HAPPENS RANDOMLY EVERY COUPLE OF WEEKS SINCE PURCHASE OF THE CAR IN 2016. HAVE TO PULL OVER AND RESTART CAR. HAVE HAD MECHANIC LOOK AT , NO CODES ARE COMING UP RELATED TO IT.

ENGINE TURNS OFF WHILE DRIVING DOWN THE ROAD. VEHICLE HAS TROUBLE RESTARTING AFTER AN OCCURRENCE. THERE IS NO INDICATION AS TO WHEN THIS ISSUE WILL OCCUR. THE CHECK ENGINE LIGHT DOES NOT COME ON BEFORE OR AFTER AN INCIDENT. VOLKSWAGEN CLAIMS MY VIN IS NOT PART OF THE IGNITION RECALL, NHTSA CAMPAIGN ID 15V194000. AT APPROXIMATELY ~70,000 MILES THIS WOULD OCCUR ABOUT ONCE A MONTH. NOW AT 105,000 MILES IT IS OCCURRING MORE OFTEN. NORMALLY ONCE A WEEK, BUT IT HAS OCCURRED JUST RECENTLY TWO DAYS IN A ROW. VOLKSWAGEN SERVICE DEPARTMENT IS UNHELPFUL SINCE THERE IS NO CODE IN THE COMPUTER.

VOLKSWAGEN ROUTAN 2010 WILL TURN OFF WHILE IN MOTION, ON HIGHWAY, STREET, OR WHEN STATIONARY. CAR IS AN AUTOMATIC AND WILL NOT ADJUST TO THE PROPER GEAR WHEN DRIVING. WHEN IN DRIVE THE CAR WILL ACT AS IF IT IS IN NEUTRAL AND ROLL BACKWARDS AND WILL NOT KICK INTO FIRST GEAR. THE ELECTRONIC SYSTEM NEVER WORKS PROPERLY AND IS CONSTANTLY NEEDING NEW BATTERIES VERY FEW MONTHS. THIS CAR IS UNSTABLE, UNSAFE, AND UNRELIABLE! THE VOLKSWAGEN ROUTAN 2010 NEEDS TO BE RECALLED IMMEDIATELY!

WHILE OPERATING THE VEHICLE THE CAR STALLED AN SIMPLY STOPPED IN THE MIDDLE OF DRIVING. COMPLETELY RIDICULOUS, VERY DANGEROUS! YOUR WEBSITE STATES THAT VEHICLES SAME YEAR, MAKE AND MODEL AND MANFU DATE THEVSAME HAVE RECALLS FOR EXACT SAME ISSUE. THIS IS URGENT. THIS COULD CAUSE THE DEATH OF ME OR MY FAMILY. IT MUST BE FIXED BY VW, ESPECIALLY WHEN RECALLS ARE THERE FOR SOME.

IGNITION SWITCH RECALL. WHILE I AM DRIVING MY CAR I HAVE EXPERIENCED A SUDDEN JERKING IN THE CAR FEELING AS IF MY VEHICLE IS TRYING TO STALL OUT. MY CAR WILL SUDDENLY SHUT OFF COMPLETELY WHILE I AM DRIVING OR IT JUST WON'T START AT ALL. I HAVE TO USE JUMPER CABLES TO GET IT STARTED AGAIN AND IT TAKES SEVERAL MINUTES BEFORE IT ACTUALLY STARTS UP. I ALSO EXPERIENCED NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE CAR HAS STOPPED SUDDENLY OR WHEN I TRY TO START IT UP AND IT WON'T. ALSO WHEN I PUSH THE BUTTON TO CLOSE AND OPEN THE BACK PASSENGER DOORS, ONE OF THEM WILL HALF CLOSE THEN OPEN BACK UP HALF WAY THEN STOP AND CLOSE HAVE WAY AGAIN ALL ON ITS OWN.

I RECENTLY PURCHASED A USED 2010 VW ROUTAN SEL. WITHIN THE FIRST WEEK I HAD THE FOLLOWING PROBLEMS. ABOUT EVERY OTHER DAY THE CAR WOULD NOT START WHEN TURNING THE KEY. I WOULD HAVE TO WAIT ABOUT 15 MINUTES BEFORE THE CAR WOULD START AGAIN. THE KEY WOULD GET STUCK AND NOT PULL OUT. THE SECURITY SYSTEM WOULD ACTIVATE OR DEACTIVATE AND BEEP WITHOUT PRESSING ANY BUTTON ON THE KEY. I WAS ALSO LOCKED OUT FOR 15 MINUTES WHEN I COULDN'T GET THE UNLOCK BUTTON TO WORK ON THE KEY. IT WOULD JUST KEEP LOCKING ITSELF. I TOOK IT TO A VW DEALERSHIP WHO INFORMED ME THAT IT WAS A WELL-KNOWN TIPM PROBLEM AND THAT IT NEED TO BE REPLACED FOR 1100 USD. HOWEVER, REPLACEMENT WOULD NOT GAURANTEE ANY FIXES AND IT COULD ACTUALLY CAUSE OTHER MECHANICAL PROBLEMS TO ARISE. THEY ALSO TOLD ME THAT THIS WAS THE REASON WHY THE ROUTAN WAS DISCONTINUED.

CAR GOES OFF WHEN IS RUNNING.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING, THE IGNITION SWITCH RANDOMLY FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A FAULTY IGNITION MODULE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION; HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 103,340.

KEY FOB IS STUCK IN THE IGNITION AND UNABLE TO REMOVE IT WILL NOT TURN OFF STUCK AT ACCESSORIES UNABLE TO TURN OFF TO REMOVE KEY. SAW RECALL NHTSA #14V396000 ON IGNITION SWITCHES 2010 ROUTAN. PARKED IN DRIVEWAY AND UNABLE TO REMOVE KEY OR TURN OFF ACC POSITION.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, A TICKING SOUND EMITTED FROM THE VEHICLE AND IT FAILED TO START. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V151000 (ELECTRICAL SYSTEM) AND 15V194000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 90,000.