NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2010 Volkswagen Routan. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
ELECTRICAL SYSTEM: VEHICLE NOT PART OF EXISTING RECALL. HAVE OWNED CAR SINCE NEW. IN 2014, VEHICLE LOST ALL ELECTRICAL POWER WHILE DRIVING, STEERING, BRAKING ETC. WAS ABLE TO PULL TO SIDE OF ROAD, RESTART VEHICLE, AND GET TO DEALERSHIP. DO NOT KNOW EXACT MILEAGE NOW AT THE TIME, PROBABLY AROUND 40000. VW REPLACED THE IGNITION AND REPROGRAMMED EXISTING FOBS. FEB 2017, VEHICLE HAS SAME ISSUE RE-APPEARING. VW SAYS NOT IGNITION AND IS TIPM GOING BAD, EVEN THOUGH SAME ISSUE. OUR VIN DOES NOT SHOW FOR EITHER OF THE 2 CURRENT RECALLS, BUT HAVE SAME ISSUE AND VW WILL NOT FIX SINCE NO LONGER UNDER WARRANTY. VEHICLE LOSING ALL POWER AND CONTROL WHILE IN MOTION IS MAJOR SAFETY HAZARD AND VW DOES NOT SEEM TO KNOW WHERE TRUE ISSUE LIES AND CANNOT EXPLAIN WHY THIS 2010 ROUTAN IS NOT RECALLED WHY OTHERS ARE, THAT HAVE SAME ISSUE. ALSO, ROUTAN USES SAME PARTS AS CHRYSLER TIPM RECALL, BUT WHY VW NOT RECALLING TIPM. BOTH IGNITION RECALL AND TIPM ISSUE CAN BE CATASTROPHIC WHILE DRIVING, BUT THIS ROUTAN DOES NOT HAVE ANY RECALL NOTED.
URGENT ISSUE-SAFETY MY VEHICLE IS EXPERIENCING ISSUES WITH SHUTTING DOWN WHILE IN MOTION. I TRAVEL ON THE TURNPIKE TO WORK EACH DAY AND IT HAS HAPPENED A COUPLE TIMES NOW. I AM ABSOLUTELY AFRAID TO DRIVE THE VEHICLE THAT I AM NOT GOING TO BE ABLE TO GET OFF THE ROAD. I CONTACTED VW AND GAVE THEM TO VIN TO CHECK ON RECALLS AND THEY STATE THAT MY VEHICLE IS NOT SHOWING A RECALL FOR THIS ISSUE. I DID SOME RESEARCH AND SEEN THAT THEY HAVE HAD 2 RECALLS (11V151000-MARCH 2011 AND 15V194000-APRIL 2015) FOR THIS VERY ISSUE. ADDITIONALLY ON THIS SITE I CAN SEE THE VEHICLE HAS HAVE 130+ COMPLAINTS WITH 70+ OF THEM BEING FOR THIS ISSUE WITH THE VEHICLE SHUTTING OFF WHILE DRIVING. I AM ABSOLUTELY ASTONISHED THAT VW HAS HAD 2 SAFETY RECALLS FOR THIS ISSUE AND CONTINUE TO RECEIVE COMPLAINTS AND YET THEY HAVE JUST NOT RECALLED ALL VEHICLES. THIS IS A SERIOUS SAFETY CONCERN FOR NOT ONLY MYSELF AND MY FAMILY BUT OTHERS OUT THERE ON THE ROAD WITH ME AND MY VW. PLEASE DON'T WAIT FOR PEOPLE TO BE KILLED IN ACCIDENTS BEFORE YOU TAKE ACTION. *TR
MY CAR HAS AN ISSUE OF NOT TURNING OVER RANDOMLY. FOR NO APPARENT REASON IT WILL NOT START. I'VE HAD THE CAR CHECKED SEVERAL TIMES AND THE ISSUE IS STILL THE SAME. MY MECHANIC FIND NOTHING WRONG WITH VEHICLE.
AUTOMATIC TRANSMISSION CHANGE OF GEARS JERKS THE VEHICLE DURING 1-3 GEARS. IN ECO MODE SAME JERKING OF TRANSMISSION. VW STATES IT IS A TOWN AND COUNTRY PROBLEM THAT A CHRYSLER DEALERSHIP MUST RE-CODE THE TRANSMISSION.
THE KEY SLIPS OUT OF THE ON POSITION AND THE ELECTRONIC SYSTEM DOES NOT ENGAGE. I THOUGHT MY VEHICLE WAS PART OF THE RECALL ISSUED BY VW IN 2015 (PART 573 SAFETY RECALL), BUT WHEN I TOOK IT TO THE DEALER TO BE DIAGNOSED AND REPAIRED, I WAS INFORMED THAT THIS RECALL IS VIN SPECIFIC AND MY VIN WAS NOT A PART OF THE RECALL AND THEREFORE THE REPAIR WOULD NOT BE COVERED BY VW. I CALLED VW AND THEY TOLD ME THE SAME THING, EVEN THOUGH IT IS THE EXACT SAME PROBLEM THAT IS LISTED IN THE RECALL AND THE PART THAT NEEDS TO BE REPLACED IS THE WIN MODULE. I NEED HELP! *TR
CPSC: 2010 VOLKSWAGEN ROUTAN THESE CARS SEEM TO HAVE AN INHERENT ISSUE WITH THE DRIVER SIDE WINDOW REGULATORS . *BF THE CONSUMER STATED WHEN THE WINDOW REGULATOR FAILED IT SOUNDED AS IF A BOMB WENT OFF AND HIT THE WINDOW. THE CONSUMER HAS 2 VOLKSWAGEN ROUTANS WITH THE SAME ISSUE. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE COST OF REPAIRS. *JS
INTERMITTENT ENGINE FAILURE. 2010 VW ROUTAN SEL. 4.0 ENGINE. CAR TURNS COMPLETELY OFF WHILE DRIVING. NO ENGINE CODES OR CHECK ENGINE LIGHT COME ON. DEALERS CANNOT REPAIR AND BE SAYS THIS BE IS NOT ON THE RECALL FOR THIS SPECIFIC PROBLEM. IT HAS HAPPENED ON THE HIGHWAY AND RECENTLY JUST PULLING DOWN THE STREET AT LOW SPEED WHICH CAUSED AN ACCIDENT WHEN ALL SYSTEMS FAILED. THE CAR WILL START RIGHT BACK UP. WE MAKE SURE THERE ARE NO KEY CHAINS ON THE FOB BUT IT MAKES NO DIFFERENCE. ONLY ADVISE I GET FROM DEALERS IS TRADE IT IN AS IT IS A KNOWN PROBLEM. I CANNOT IN GOOD FAITH TRADE IT IN TO ANOTHER FAMILY TO GET KILLED IN WHEN IT SHUTS DOWN. THIS VAN IS A DEATH TRAP FOR FAMILIES AND IS UNACCEPTABLE VW KNOWS IF THE ISSUE BUT WON'T INCLUDE IT.
THE STEERING WHEEL MAKES A CRANKING SOUND WHEN RIGHT TURNS AND LEFT TURN IS MADE. APPARENT THAT AN ACCIDENT CAN EASILY OCCUR IF THIS PERSISTS. THE DEALERSHIP IN GREATNECK NY WAS NOT ABLE CORRECT THIS PROBLEM DESPITE NUMEROUS COMPLAINTS. THIS PROBLEM HAPPEN WHEN THE VEHICLE IS IN MOTION AND TURNS ARE MADE BY THE DRIVER. THIS PROBLEM HAS PERSISTED OVER THE YEARS - SOMETIME IN AUGUST 2012, I BROUGHT VEHICLE INTO THE DEALERSHIP TO HAVE IT CHECKED FOR A PROBLEM RELATED TO THE STEERING WHEEL. I STILL HAVE A RELATED PROBLEM WITH THE VEHICLE. THIS VEHICLE IS UNSAFE TO DRIVE MY 5 CHILDREN. BECUASE THE DEALER COULD NOT RESOLVE THIS PROBLEM AND IT HAS NOW AROSE AGAIN. THIS COMPLAINT IS NOW SUBMITTED. I DO HAVE AN INVOICE WHICH STATES MY COMPLAINT BACK IN 2012.
I AM WRITING TO ADDRESS A SAFETY ISSUE I HAVE WITH MY VEHICLE, A 2010 VOLKSWAGEN ROUTAN. MY HUSBAND AND I PURCHASED THIS CAR LAST YEAR AND SHORTLY AFTER ITS PURCHASE STARTED TO EXPERIENCE ELECTRICAL ISSUES WITH THE VEHICLE. THESE ISSUES INCLUDED WARNING LIGHTS ON THE DASH ILLUMINATING, POWER FAILURES OF THE DASH BOARD GAUGES (SPECIFICALLY THE SPEED GAUGE) AND RADIO, AND MOST ALARMINGLY THE CAR WOULD COMPLETELY STALL AND LOSE POWER. THIS ISSUE OF LOSING POWER TO THE ENTIRE CAR HAS HAPPENED BOTH WHILE THE CAR IS IN MOTION AND WHILE IT HAS BEEN STOPPED AT TRAFFIC LIGHTS, AS WELL AS AT HIGH AND LOW SPEEDS. WE TOOK THE CAR TO A LOCAL VW DEALERSHIP HOPING THEY MIGHT BE ABLE TO DIAGNOSE THE ISSUE AND FIX IT. AFTER NEARLY 3 WEEKS OF HAVING DIFFERENT PARTS REPLACED, BEING TOLD THE ISSUE WAS SOLVED IT WAS NOT. WHEN DRIVING THE VEHICLE WITH ONLY THE KEY IN THE IGNITION IT PERFORMS BETTER, ALTHOUGH STILL DIES OCCASIONALLY, BUT WITH ANYTHING ON THE KEYRING IT WILL DIE ALMOST INSTANTLY. IT WASN'T UNTIL AFTER REMOVING OUR CAR FROM THIS DEALERSHIP THAT WE LEARNED ABOUT A RECALL ON THE VW ROUTANS THAT SEEMED VERY SIMILAR TO THE ISSUES WE WERE EXPERIENCING. UPON RESEARCH WE DISCOVERED THAT OUR VEHICLE WAS PRODUCED WITHIN THE SAME MONTH OF THE RECALLED VEHICLES BUT APPARENTLY NOT BEFORE THE ENDING DATE OF THAT RECALL. SO OTHER VW DEALERSHIPS WOULD BE HAPPY TO REPLACE THE MALFUNCTIONING PART BUT AT AN OUT OF POCKET COST FOR US, WHICH WE SIMPLY CANNOT AFFORD, ESPECIALLY AFTER THE BILL WE ARE STILL WORKING TO PAY FOR OTHER UNNECESSARY WORK. AS A CONSUMER IT IS VERY FRUSTRATING TO HAVE A VEHICLE THAT IS CLEARLY DEMONSTRATING THE SAME ISSUES AS PREVIOUSLY RECALLED VEHICLES BUT DOES NOT FALL UNDER THAT RECALL. WE HAVE REDUCED TO ONLY DRIVING THIS VEHICLE AS NECESSARY AND NO LONGER USE IT TO TRANSPORT OUR TWO YOUNG CHILDREN AS WE FEAR GREATLY FOR THEIR SAFETY.
THE ENGINE IS TURNING OFF. NO POWER STEERING OR BRAKES. GOING BETWEEN 20 TO 40 MILES PER HOUR.
WHEN YOU TURN THE IGNITION NOTHING HAPPENS - ABSOLUTELY NOTHING!. THE CAR DOES NOT START, OR MAKE A SOUND AS IF IT IS TRYING TO START. YOU HAVE TO SIT AND WAIT SEVERAL MINUTES UP TO FIFTEEN AND THEN IT MAY START. VW HAS REPLACED THE IGNITION SWITCH ACCORDING TO THE RECALL AND STILL WE CONTINUE TO HAVE THE SAME PROBLEM. WE HAVE TAKEN THE VEHICLE INTO THE DELEARSHIP AND HAD SEVERAL OTHERS LOOK AT THIS SITUATION AS WELL. I VIEWED SEVERAL ONLINE FORUMS AND FOUND OUT THAT MANY OTHERS HAVE HAD THE SAME ISSUE. I CALLED THE VW CUSTOMER CARE LINE AND HAVE NOT HAD SATISFACTION AS THEY INSIST ON HAVING A DEALERSHIP LOOK IT OVER AND THEY WANT US TO CONTINUE TO PAY FOR REPLACING MORE PARTS. I HAVE EXPLAINED TO CUSTOMER CARE THAT IF THEY TAKE THE TIME TO LOOK ONLINE THEY WILL SEE MANY COMPLAINTS FOR THIS ISSUE AND ALL THEY COME BACK WITH IS "WE MONITOR ONLINE FOR COMPLAINTS ABOUT OUR VEHICLES AND WHEN WE SEE MANY WE INVESTIGATE. WELL IT LOOKS AS IF THEY ARE NOT DOING A GOOD JOB. WE HAVE HAD THE STARTER REPLACED (COST $530.79) AND TODAY THEY TOLD US THE STARTER WENT BAD BECAUSE A MODULE WAS BAD AND WE NOW NEED TO PAY AN ADDITIONAL 600 DOLLARS. IF THE MODULE WAS BAD, THAT SHOULD HAVE BEEN REPLACED AND NOT THE STARTER. FOR ALMOST 6 YEARS THIS ISSUE HAS BEEN GOING ON AND THEY DID NOTHING. NOW THEY WANT US TO PAY FOR SOMETHING THEY SHOULD HAVE REPAIRED YEARS AGO.
CAR FLASHES ABS ESP SKID CONTROL MONITOR, SHUTS CAR OFF WHILE DRIVING. GOES BACK OFF, DOES IT AGAIN.LOCKS THE CAR, WON'T START, THEN STARTS A BIT LATER. COOLING SYSTEM , HEATER HOSE ISSUES, BRAKE ISSUES, CRUISE CONTROL SHUTS OFF RANDOMLY. COULD KILL SOMEONE. INTERNET SEARCH ESP VOLKSWAGENDDEFECT.COMVOLKSWAGEN_ROUTAN_PROBLEMS.HTM ALL EXACTLY WHAT I HAVE EXPERIENCED SINCE PURCHASING THIS VEHICLE A YEAR AGO. AFRAID TO DRIVE IT. UPDATED 04/05/2017 *JS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE WINDSHIELD WIPER ACTIVATED INDEPENDENTLY, ALL THE WARNING LIGHT ILLUMINATED, THE CHIME SOUNDED, THE SPEEDOMETER AND ODOMETER DROPPED TO ZERO. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN THEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. UPDATED 09/06/16*LJ
VW ROUTAN DOES NOT START SOMETIMES. ONE DAY IT STARTS, AND OTHER DAY IT DOES NOT. THE COMPUTER DIAGNOSIS DOES NOT DETECT ANY PROBLEM.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD NOT START. THE CONTACT HAD TO MAKE ABOUT TEN ATTEMPTS BEFORE THE VEHICLE WOULD START. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM); HOWEVER, THE VEHICLES PRODUCTION DATE (03/25/2010) FELL WITHIN THE DATES OF THE AFFECTED VEHICLES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER REPLACED THE IGNITION SWITCH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
WHILE DRIVING AT 70 MPH ON THE INTERSTATE THE VAN SHUT-OFF WITH OUT WARNING. THERE ARE NO CHECK ENGINE LIGHTS. THE ONLY WARNING LIGHT WAS THE LOSS OF THE TRACTION CONTROL. I WAS ABLE TO MOVE THE VAN TO THE SHOULDER EVEN WITH THE LOSS OF STEERING. IT TOOK SEVERAL TRIES, BUT I WAS ABLE TO RESTART THE VAN.THIS HAS HAPPENED IN THE PAST AT LOW SPEEDS. THE EGR VALVE WAS REPLACED TWO MONTHS AGO. I HAVE ALSO REPLACED THE INTEGRATED POWER CONTROL MODULE IN THE PAST 1.5 YEARS. I HAVE ALSO HAVE ISSUES OF THE VAN NOT WANTING TO START. I TURN THE IGNITION KEY AND THERE IS NO RESPONSE FROM THE VAN. IT IS AS IF I AM NOT EVEN TRYING TO START THE VAN. THIS IS A HUGE SAFETY ISSUE. SEARCH THE INTERNET AND YOU WILL FIND THIS IS A COMMON ISSUE. I AM DISAPPOINTED THAT THERE HAS NOT BEEN A SAFETY RECALL ON.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY ONE MINUTE, THE VEHICLE STARTED NORMALLY. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,500.
SOMETIMES THE ELECTRIC THROTTLE LIGHT COMES ON AND PREVENTS MY CAR FROM STARTING. WHEN I CALL FOR A TOW TRUCK TO TAKE IT TO THE DEALER TO GET IT CHECKED, IT STARTS BACK UP AND THE DEALERSHIP CAN'T FIND ANYTHING WRONG. THEN ON MY WAY HOME, IT DOES IT AGAIN. SOMETIMES I HAVE TO WAIT A FEW HOURS AND SOMETIMES A FEW DAYS. IT USUALLY HAPPENS WHEN THE CAR IS STATIONARY. THIS HAS BEEN GOING ON FOR A FEW MONTHS NOW. THE MOST RECENT WAS FRIDAY MARCH 11, 2016.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE CONTACT OPENED THE REAR SLIDING DOOR ON THE DRIVER SIDE, THE CHILD SAFETY LATCH FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE PART WAS BEING ORDERED FOR THE REPAIR. THE LATCH WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 06/14/16*LJ
I WOULD LIKE TO INFORM YOU THAT THE TIPM IS NOT JUST RELATED TO CHRYSLER. THE ROUTAN IS A JOINT VENTURE BETWEEN CHRYSLER AND VW. IT HAS THE BODY OF A VW BODY BUT THE ENGINE IS A CHRYSLER. MY ROUTAN HAS HAD THE TIPM FAIL ON 2/6/2016 AND CONFIRMED BY VW DEALERSHIP. THE VAN HAS THE SAME SIGNS THAT EVERY ONE ELSE WAS REPORTING EXCEPT THAT THE ENGINE NEVER SHUT OFF WHILE. IT HAS THE SIGNS OF THE ENGINE NOT WANTING TO TURN OVER, DASH LIGHTS NOT WANTING TO WORK PROPERLY AND NOW THE HEADLIGHTS NOT WORKING ON LOW OR HIGH BEAMS. THE HEAD LIGHTS HAPPENED WHEN I WAS DRIVING ON THE CITY STREETS. THE ENGINE NOT WORKING HAPPENS WHEN WE COME OUT OF THE STORES FROM SHOPPING, FIRST THING IN THE MORNING AND SAME WITH THE WINDOWS AND DOORS OPENING WHEN NOT IS USE. I RESEARCHED ONLINE ABOUT OTHER ROUTANS AND THEY HAVE CHRYSLER TIPM IN THEM. I DO NOT UNDERSTAND WHY ROUTAN'S HAVE NOT BEEN INCLUDED BECAUSE IT IS A CHRYSLER PRODUCT BUT IT HAS A VW NAME ON IT. IT WAS MADE IN THE CHRYSLER WINDSOR PLANT IN CANADA. THIS ALL STARTED IN LATE DECEMBER OF 2014 AND IT WAS OFF AND ON SINCE THEN. THE HEADLIGHTS PROBLEM IS NEW BUT THE ENGINE, DOORS AND WINDOWS ARE OFF/ON ISSUE TOO.
MY VEHICLE IS EXPERIENCING THE SAME PROBLEM AS OTHER VEHICLES OF THE SAME YEAR THAT RECEIVED A RECALL. THE CAR JUST SHUTS OFF, LOSES POWER AND ALL STEERING, BRAKING AND SO ON. IT MAKES THE VEHICLE VERY DANGEROUS. THE OTHER VEHICLES IN THIS YEAR ALL HAD BAD IGNITION SWITCHES BUT VW REFUSES TO INCLUDE MY VEHICLE AND OTHERS LIKE IT OF THE SAME MODEL YEAR THAT HAVE THE EXACT SAME PROBLEM. I BELIEVE THAT THEY NEED TO EXPAND THIS RECALL TO INCLUDE MORE VEHICLES OF THE 2010 MODEL. THE VEHICLE IS NOT SAFE TO DRIVE AND IS SCARY WHEN IT JUST CUTS OUT ON YOU WHEN YOU ARE DRIVING 30-40 MPH PLUS.
WHILE DRIVING IN LOW GEARS (2ND, 3RD) CAR WILL STALL OUT. POWER STEERING AND POWER BRAKES NO LONGER FUNCTIONING, MAKING THE CARE VERY DIFFICULT TO MANUEVER. THIS IS ESPECIALLY SCARY WHILE DRIVING IN SNOW/ICE. MAKING WITH EVEN MORE DANGEROUS IS STALLING WHILE ON BACK ROADS OR CURVES, IF I'M STALLED IN THE MIDDLE OF THE ROAD, ANOTHER CAR MIGHT NOT BE ABLE TO STOP AND RUN INTO ME. JERKING MOVEMENTS ARE ALSO OCCURING WHEN DRIVING AT LOW SPEEDS WHEN NOT ACCELERATING, LIKE CAR IS GOING TO STALL. VIN IS NOT INCLUDED IN RECALL, BUT IT IS THE SAME PROBLEM THAT WAS RECALLED ON OTHER 2010 ROUTANS.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 20 MPH, THE ESP WARNING INDICATOR ILLUMINATED AND THE ENGINE SEIZED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 64,000.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING AND THE ELECTRICAL SYSTEMS FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND VARIOUS WARNING LIGHTS ILLUMINATED. IN ADDITION, VARIOUS ELECTRICAL FUNCTIONS WERE LOST. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE KEY HAD TO BE PLACED INTO THE IGNITION SWITCH WITH FORCE AND TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE CONTACT ALSO HAD TO USE FORCE TO REMOVE THE KEY FROM THE IGNITION SWITCH. AFTER SEVERAL ATTEMPTS, THE VEHICLE WOULD NO LONGER START. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
WHILE CAR IS IN MOTION, THE ENGINE WILL TURN OFF, CAUSING THE POWER STEERING NOT TO WORK. VOLKSWAGAON CUSTOMER CARE SHOWS THAT IN JUNE 2011 IGNITION SWITCH WAS REPLACED. VEHICLE HAD 15,000 MILES. THEY OFFERED NO HELP AT THIS TIME.
DRIVER SIDE FRONT DOOR AUTOMATIC LOCK STOPPED WORKING. LOCK DOES NOT GO UP VIA REMOTE KEY FOB OR BY INTERNAL LOCK SWITCH. THE ONLY WAY TO GET THE DOOR TO UNLOCK IS TO ENTER THE VEHICLE VIA A DIFFERENT DOOR AND USE THE MANUAL INTERNAL HANDLE TO OPEN THE DOOR. SOMETIMES THE LOCK DOES NOT GO DOWN EITHER, LEAVING MY CAR UNLOCKED AND VULNERABLE TO THEFT. THIS IS A SAFETY HAZARD AS I AM NOT ABLE TO ENTER THE DRIVER SIDE OF THE VEHICLE IN A TIMELY MANNER. PLUS I HAVE THREE SMALL CHILDREN AND MY HANDS ARE OFTEN FULL.
DRIVING DOWN THE INTERSTATE AT NIGHT BOTH HEADLIGHTS WENT OUT. STRANDED NEXT TO THE INTERSTATE WITH NO HEADLIGHTS. WAS TOLD BY THE DEALER THAT THE CAR NEEDS A NEW TIPM MODULE THAT WOULD COST $930 TO INSTALL.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESUMED NORMALOPERATION ONCE IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM: IGNITION: SWITCH); HOWEVER, THE VIN NUMBER WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.
THIS HAS HAPPENED SPORADICALLY AND LUCKILY NOT ON THE FREEWAY. WHAT HAPPENS IS THAT I AM JUST DRIVING ALONG AND THE ENGINE JUST SHUTS DOWN WITH NO WARNING. ALL OTHER SYSTEMS ARE STILL FUNCTIONING (IE RADIO), BUT ANYTHING RELATED TO THE ENGINE IS SHUT DOWN. CAR CAN BE EASILY RESTARTED IN EITHER THE PARK OR NEUTRAL POSITION. THIS PROBLEM, WHEN IT HAPPENS, USUALLY OCCURS WITHIN A FEW MINUTES OF STARTING THE CAR AND DRIVING. HAS NOT HAPPENED DURING A DRIVE (MEANING THAT I HAVE BEEN DRIVING FOR A BIT). THIS CAR WAS PART OF THE RECALL BACK IN 2011 AND HAD THE WIN MODULE REPLACED. HOWEVER, EVEN THOUGH MY CAR WAS PART OF THE TARGET GROUP OF 2010 ROUTANS THAT WERE MANUFACTURED DURING THE RECALLED PERIOD, I AM NOT PART OF THE RECALL BECAUSE THE WIN MODULE WAS REPLACED BACK IN 2011. WHAT IS FUNNY IS THAT 2009 MODELS WHO ALSO HAD THEIR WIN MODULES REPLACED DURING THE EARLIER RECALL CAN GET THE NECESSARY REPAIRS UNDER THIS NEW RECALL (15V194000). I HAVE READ COMPLAINTS FROM OTHERS WITH SIMILAR ISSUES AS ME AND ALSO HAD THEIR CAR SERVICED UNDER THE PRIOR RECALL, AND WE CONTINUE TO HAVE THE SAME ISSUE OF THE ENGINE SHUTTING DOWN FOR NO REASON. WHY ARE 2010 MODELS REPAIRED UNDER THE EARLIER RECALL EXCLUDED, BUT NOT 2009 RECALL-REPAIRED MODELS NOT?
MY MINI-VAN SHUT OFF/ STALLED WHILE I WAS DRIVING ON THE ROAD. EVERY TIME IT STALLED I WAS DRIVING SLOWLY THROUGH CONSTRUCTION ZONE OR IN FRONT OF A LIGHT WHERE I HAD TO PRESSED THE BRAKE TO STOP THE CAR FOR OVER 30 SECONDS. I SEND IT TO VW SERVICE FOR REPAIR BUT NO PROBLEM WAS FOUND. I AM TOO SCARED TO DRIVE THE CAR BECAUSE I NEVER KNOW WHEN ITS THE NEXT TIME IT WILL STALL AGAIN WHILE I AM DRIVING ON THE ROAD.
CAR OCCASIONALLY STALLS BUT COULD BE RESTARTED. THEN SIMPLY WOULD NOT START WITH 'BADKEY' ERROR. AFTER DISCONNECTING/RECONNECTING THE BATTERY, THE CAR STARTED THEN WOULD NOT TURN OFF. YOU CAN TURN THE KEY TO THE OFF POSITION AND REMOVE IT, THE VEHICLE WILL STILL RUN. IT APPEARS TO HAVE ALL OF THE SYMPTOMS OF NHTSA CAMPAIGN NUMBER: 15V194000 WHICH RESULTED IN A RECALL HOWEVER VW SAYS THAT MY VIN IS NOT PART OF THE RECALL.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 20 MPH, THE IGNITION KEY FELL OUT OF THE IGNITION SWITCH INDEPENDENTLY AND THE VEHICLE REMAINED ON. THERE WERE NO WARNING SIGNS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE SINCE IT FAILED TO TURN OFF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
SEVERAL TIMES OVER THE LAST YEAR WHEN I GO TO START MY VAN I TURN THE KEY AND ALL THE LIGHTS COME ON, ON THE DASH YET THE VEHICLE DOES NOT START. THERE IS NO NOISE ASSOCIATED WITH THIS INCIDENT. IT CAN TAKE SEVERAL TRIES TO GET THE VAN TO START. LAST FALL I HAD THE INTEGRATED POWER CONTROL MODULE REPLACED AFTER TOTAL FAILURE. THIS CAUSED THE VAN TO LOOSE ALL POWER. IT WAS A SILVER PAPERWEIGHT. BEFORE THEN AND SINCE THEN, THERE HAVE BEEN INTERMITTENT ELECTRICAL ISSUES MOSTLY CENTERING AROUND THE IGNITION. I HAVE A CONCERN THAT ONE DAY IT WILL NOT START AND I WILL BE STRANDED WITH MY CHILDREN.
IN APRIL 2015 THE CHECK ENGINE LIGHT CAME ON IN MY 2010 VW ROUTAN, MAYBE A WEEK OR SO LATER IT STARTED TO STALL WHILE I WAS DRIVING IT. I TOOK IT TO AN IMPORT DEALER LOCALLY TO HAVE IT LOOKED AT AND WAS TOLD THAT THE EGR VALVE WAS BAD. THEY REPLACED IT, WHICH COST ME $400, AND PUT A NEW GAS CAP ON IT. IN JULY THE ENGINE LIGHT CAME ON AGAIN, HAD THE CODES RUN AT A PARTS STORE AND IT WAS THE EGR VALVE AGAIN. TOOK IT BACK TO THE SHOP THAT DID THE FIRST REPAIR BECAUSE IT STILL HAD A PARTS AND LABOR WARRANTEE WITH THEM. THEY REPLACED IT AGAIN. NOW, IN SEPTEMBER, MY ENGINE LIGHT IS ON AGAIN AND AGAIN IT SAYS IT'S THE EGR VALVE. I HAVE CALLED THE SHOP TO GET IT IN TO BE REPAIRED AGAIN, WAITING ON A CALL BACK. THIS ISSUE IS QUITE SCARY BECAUSE IT HAS AND PROBABLY WILL AGAIN STALL OUT ON THE HIGHWAY CAUSING ME TO HAVE TO TRY TO PULL OVER AND PUT IT IN NEUTRAL TO RESTART IT. I CALLED VW CUSTOMER CARE AND WAS TOLD THAT I WOULD NEED TO TAKE IT TO A VW DEALERSHIP AT MY OWN COST TO HAVE IT DIAGNOSED, AND BASICALLY TELL ME WHAT I ALREADY KNOW, I AM NOT SPENDING ANOTHER $400 TO REPLACE THIS VALVE WHEN I HAVE ALREADY DONE THAT ONCE THIS YEAR. BECAUSE I REFUSE TO PAY FOR REPAIRS THAT ARE COVERED UNDER THE ORIGINAL SHOP WARRANTEE VW REFUSES TO DO ANYTHING OR EVEN ACKNOWLEDGE THAT THIS IS AN ISSUE.
SEVERAL TIMES OVER THE FEW MONTHS WHEN I GO TO START MY VAN I TURN THE KEY AND ALL THE LIGHTS COME ON, ON THE DASH YET THE VEHICLE DOES NOT START. THERE IS NO NOISE ASSOCIATED WITH THIS INCIDENT. IT CAN TAKE SEVERAL TRIES TO GET THE VAN TO START.
ON SEVERAL OCCASIONS STARTING IN MARCH 2015, MY 2010 VW ROUTAN (MANUFACTURED IN JULY 2010 BY CHRYSLER) SIMPLY SHUTS OFF WHILE DRIVING THE VEHICLE. WHEN THIS OCCURS, I HAVE NO ENGINE POWER, NO POWER STEERING AND NO POWER BRAKES AND AM CONCERNED ABOUT PERSONAL SAFETY. I BOUGHT THE VAN NEW IN SEPTEMBER 2010 FOR MY WIFE, BUT NO LONGER ALLOW HER TO DRIVE IT AS I AM AFRAID IT WILL SHUT DOWN ON HER (IT REQUIRES A BIT OF ARM STRENGTH TO PULL THE VEHICLE OVER AND HOPEFULLY I AM NOT REAR-ENDED BEFORE BEING ABLE TO DO SO). I UNDERSTAND THERE IS NOW A RECALL ON THE IGNITION FOR 2010 ROUTANS, BUT MY VIN DOES NOT APPEAR TO BE WITHIN THE WINDOW INDICATED FOR THE RECALL EVEN THOUGH THE DATE OF MANUFACTURE IS WITHIN THE WINDOW. I AM NOT SURE IF THE IGNITION SWITCH IS THE CAUSE OF THE PROBLEM, BUT THE SYMPTOMS SOUND SIMILAR. ALSO, THERE ARE TIMES WHEN I TURN THE IGNITION KEY TO START THE MOTOR BUT IT WILL NOT ACTUALLY ENGAGE THE STARTER. THE RADIO WILL COME ON, BUT THERE IS NO IMPACT ON THE STARTER. AFTER SEVERAL ATTEMPTS WHILE SITTING THERE, I CAN GET THE SWITCH TO ACTUALLY WORK. I LOVE THE VAN, BUT HAVE BECOME SCARED OF THESE ISSUES. IF THE VAN EVER SHUTS DOWN WHEN I AM ON THE HIGHWAY, THE SPEEDS WILL BE TREACHEROUS. I HAVE SEARCHED THE INTERNET AND FOUND OTHERS WITH SIMILAR COMPLAINTS. I VERY MUCH SEE THIS AS A SAFETY CONCERN AND WANT YOU TO BE AWARE OF THESE ISSUES. I SINCERELY APPRECIATE ANY ASSISTANCE YOU CAN PROVIDE. *TR
I purchased this vehicle in March of 2015 when my vehicle shut down and rebooted itself while driving. Since 2019-present, my vehicle shuts off while driving and will restart back up maybe 5 mins, an hour or so later. The ABS, check engine, airbag, and other lights on the dashboards come on and remain on, in which, my car begins to make a beeping sound. the headlights, wipers, and sometimes my horn goes on and off by itself. When my vehicle shuts off, so does my ability to steer the wheel, it locks up. when I turn the air on in the car, my car begins to shake as well. Also, I have replaced my car battery, alternator, and starter two times this year and my vehicle still have the same issue.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PLACED IN PARK AND SHUT OFF, THE VEHICLE REVERSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA INVESTIGATION NUMBER: PE09035, WHICH MAY HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,678.
I JUST ENTERED THE EXPRESSWAY. THE ENGINE STARTED REVVING BETWEEN 5-6 RPMS, AND THE CAR WAS GOING 40. I NOTICED SMOKE COMING FROM THE BACK OF THE CAR, SO I WENT TO THE NEXT EXIT (2 BLOCKS) AND GOT OFF THE EXPRESSWAY. THE CAR WAS SMOKING. A PASSERBY TOLD ME TO GET OUT OF THE CAR BECAUSE OF THE SMOKE AND LIQUID POURING OUT OF THE CAR. I THEN HAD TO CALL THE FIRE DEPARTMENT BECAUSE VW'S ROADSIDE ASSISTANCE WOULDN'T COME UNTIL THE FIRE DEPARTMENT CLEARED THE CAR TO BE TOWED. FINALLY, IT WAS TOWED TO THE DEALERSHIP. THEY DETERMINED THAT IT WAS BROKEN HEATER HOSES AND WATER PIPES. HAD I BEEN IN THE FAST LANE WHEN THIS HAPPENED, A SERIOUS CRASH COULD HAVE OCCURRED, AS THE SMOKE AND REVVING BEGAN SO SUDDENLY, AS DID THE SLOW CAR SPEED. *TR
THIS WILL BE THE THIRD TIME THAT MY FIANCE AND I ARE EXPERIENCING THIS PROBLEM. I HAVE TAKEN MY VAN BACK TO THE DEALERSHIP THE FIRST WEEK OF JANUARY 2015, IT HASN'T BEEN 2 WEEKS AND THE PROBLEM HAS COME BACK. THE VAN IS GOING BACK TO THE DEALERSHIP TO GET FIXED. THIS MORNING THE WINDSHIELD WIPERS TURNED ON AND WON'T TURN OFF OR STOP WHEN WE TURN THE SWITCH TO TURN OFF, THE TURNING SIGNAL BLINKERS, AND THE HEATED SEATS WON'T TURN ON AT ALL. WE CALLED THE DEALERSHIP AND THEY SAID THE MANUFACTURE FIXED IT BUT THEY DON'T UNDERSTAND WHY IT'S HAPPENING. TO COVER OURSELVES WE HAVE A VIDEO OF THE PROBLEM AS IT HAPPENED THIS MORNING. WE DEPEND ON THIS VAN WHEN WE TO TRANSPORT MY 3 KIDS I DON'T WANT TO KEEP THINKING SOMETHING WILL HAPPENED ON THE ROAD WHILE IN USE OR CAUSE OR BE IN AN ACCIDENT ESPECIALLY THAT THE TURNING SIGNALS WON'T TURN ON. PLEASE INVESTIGATE. *TR
I DROPPED MY VAN OFF ON 1/21/15 AND TODAY IS 1/28/15 AND I CALLED THE DEALERSHIP THAT I BOUGHT THE VEHICLE FROM AND HE HAS BEEN HELPFUL BUT WHERE THEY DROPPED THE VAN TO, TO GET IT REPAIRED AT THE VOLKSWAGEN DEALERSHIP WHERE THEY CAN WORK ON IT SAY THEY CANNOT DUPLICATE THE MALFUNCTION. IT'S BEEN OVER A WEEK AND MY FIANCE HAD TO BE THE ONE TO CONTACT THE DEALERSHIP FOR AN UPDATE. NOW I HAVE A VIDEO THAT MY FIANCE HAS RECORDED AND I SENT IT TO THE DEALERSHIP WHERE I BOUGHT THE VAN AND HE HAS LOOKED AT IT. HE ALSO TRIED TO SEND IT VIA EMAIL TO THE VOLKSWAGEN DEALERSHIP WHERE MY VAN IS BEING REPAIRED AND THEIR EMAIL IS INCAPABLE OF RECEIVING THE FILE DUE TO THE FACT THAT IT IS TOO BIG BY THEIR STANDARDS. NOW MY FIANCE HAS CALLED THE VOLKSWAGEN DEALERSHIP DIRECTLY AND SAID TO THE SUPERVISING PERSON IN CHARGE OF WORKING ON MY VAN THAT WE ARE MORE THAN WILLING TO DRIVE OVER THERE AND SHOW HIM THE VIDEO, HIS REPLY WAS IT IS NOT NECESSARY. OK MY THOUGHT ON THAT IS IF YOU CANNOT DUPLICATE THE MALFUNCTION OF THE WINDSHIELD WIPERS NOT TURNING OFF, THE TURNING SIGNALS NOT WORKING AT ALL AND THE HEATED SEAT NOT WORKING AT ALL WOULDN'T YOU WANT TO SEE THE VIDEO. WE HAVE A RECORD OF IT AND I FEEL LIKE HE DOESN'T CARE. PLEASE INVESTIGATE THIS FAULTY VEHICLE. I AM FRUSTRATED AND NOW LOOKING INTO THE LEMON LAW. THIS VEHICLE IS A HAZARD AND MY KIDS SAFETY WHILE IN THIS VEHICLE IS MY PRIORITY. I DO NOT FEEL SAFE IN THIS VEHICLE. *TR
ONCE AGAIN MY FIANCE AND I ARE EXPERIENCING THE SAME PROBLEMS WITH THE WINDSHIELD WIPERS NOT TURNING OFF WHEN YOUR TURN OFF THE SWITCH. ALSO, THE TURNING SIGNALS ARE NOT WORKING, THE HEATED SEATS DON'T TURN ON AND THE CD PLAYER DOES NOT WORK. I CALLED THE DEALERSHIP WHERE I BOUGHT AND TOLD THEM IT IS HAPPENING AGAIN AND MY FIANCE EVEN DID A VIDEO OF THE PROBLEM AS IT WAS HAPPENING. THE WEAR PART OF THIS IS WHEN WE HIT A BUMP ON THE ROAD THE WINDSHIELD WIPERS STOPPED AND THE TURNING SIGNAL CAME ON. THAT DOES NOT SIT RIGHT WITH ME. THERE HAS TO BE A SHORT SOMEWHERE. WE HAVE TAKEN IT BACK THE DAY AFTER TO THE DEALERSHIP WHERE I BOUGHT IT. I AM NOT CONFIDENT IN THIS VEHICLE WITH OUR 3 KIDS. *TR
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE IGNITION FAILED TO RELEASE THE KEY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,200.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT ANY WARNING. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM) HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND REPLACED THE WIN MODULE. THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
WHILE DRIVING MY CAR, ON MULTIPLE OCCASIONS NOW, THE ENGINE HAS SHUT OFF. THE CAR REMAINS ON BUT THE GAS AND STEERING DO NOT WORK. THE MOST RECENT TIME I HAD TO QUICKLY PULL TO THE SIDE AS I WAS DRIVING 35MPH. I SEE THAT THERE WAS A RECALL FOR OUR MAKE AND MODEL BUT WHEN WE'RE CALLING VW, THEY ARE SAYING IT DID NOT EFFECT MY SPECIFIC VEHICLE. *TR
WIRELESS IGNITION NODE (WIN) DOES NOT WORK PROPERLY. CAR STARTED AS NORMAL, BUT ALL INSIDE CAR NOT WORKING. WIPERS, DASH LIGHTING, GAUGES, WARNING LIGHTS, RADIO, INTERIOR LIGHTING, AND I WOULD ASSUME SAFETY ITEMS SUCH AS AIRBAGS...NOTHING INSIDE VEHICLE WORKED, YET IT REMAINED RUNNING. UPON RETURNING HOME LATER IN THE DAY, CAR DROVE AS EXPECTED AND ALL OTHER FEATURES WERE WORKING, HOWEVER VAN NOW CANNOT BE SHUT OFF. WIRELESS IGNITION NODE IS NOW STUCK IN THE RUN POSITION. DUE TO IT BEING STUCK IN THE RUN POSITION, LOCKS, ALARM, DO NOT WORK. THE KEY FOB ALSO DOES NOT STAY LOCKED IN THE WIN AS IT SHOULD WHILE THE VEHICLE IS ON. IT CAN JUST FALL OUT. THIS PART IS RECALLED ON THESE VW ROUTAN VEHICLES MANUFACTURED UP TO JUNE OF 2010...MY VEHICLE WAS MANUFACTURED IN JULY OF 2010. IT SEEMS TO ME, THAT I AM HAVING VERY SIMILAR ISSUES THAT I CONSIDER SIGNIFICANT SAFETY ISSUES. THE ORIGINAL RECALL IS FROM MAR 01, 2011 NHTSA CAMPAIGN ID NUMBER: 11V151000. ACCORDING TO VW, MY VIN DOES NOT FALL UNDER THIS RECALL. IT SHOULD! PLEASE LOOK INTO ADDING IT. THANK YOU *TR
Data synced from NHTSA on May 4, 2026