2017 Acura TLX

I was refueling my vehicle at Fullerton Costco, the internal metal flap of the capless fuel filler neck is stuck closed and preventing me from inserting a gas nozzle to refuel the vehicle. I could not refuel my gas tank. Luckily, my vehicle still has some fuel left, enough for me to get to the nearest Acura dealer (Cerritos Acura) to have them fix it. It was expensive though for an issue that should not happen at all. Also, a vehicle cannot be refueled or has a failed fuel neck flap, it can become a safety hazard and this is the main reason I file this complaint against Acura.

The contact owns a 2017 Acura TLX. The contact stated the vehicle was repaired under NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING) but the fix failed to repair the vehicle. The contact stated that after the repair was performed, there was an abnormal fuel odor coming from the vehicle. The vehicle was taken to the dealer approximately five times to be diagnosed, and it was determined that the oil rings on the fuel injector had detached. The oil rings were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 142,000.

My 2017 Acura was involved in a low-speed collision where it failed to stop in a timely manner, resulting in a total loss declaration. This vehicle had open safety recalls (including the fuel pump/rod bearing issues) that remained unrepaired for over 1.5 years. Despite multiple inquiries, the manufacturer failed to provide a repair timeline or remedy. I believe these unresolved defects directly contributed to the braking failure and subsequent safety incident.

My car shuts off at idle without warning. No lights or codes. I’ve seen a fuel pump issue is the cause on other models like mine.

Hello i am writing in to see why the Acura TLX recall range is 2018-2020. The original effected engines for the TLX were 2015-2020 Acura TLX 3.5 v6. The engines for the 15-17 are the same as a 18-20 Acura TLX

I was driving on the freeway and I heard something explode followed by a clanking noise. The oil light and battery light came on simultaneously and I could not accelerate. I immediately pulled over and noticed that all the oil drained out of the car. When I got a chance look under the vehicle there was a hole in the oil pan. A mechanic said that it had happened from the inside. Possibly something from the motor broke off and shot out of my oil pan.

Electronic parking brake and check emissions system lights going on simultaneously. Car stalled on freeway and check transmission light also went on simultaneously. Very dangerous. Multiple reports submitted for similar issue by many people. Please look into this. Acura needs a recall on these TLX models

My daughter was driving her car to work. Well in the middle of rush hour traffic the car put itself in neutral and then would not move and all of the lights were displayed on the dashboard as if the car was turned off. The car would not go into gear to move forward. She put the car in park and then shut the engine off. The engine shuttered and the car shook while it turned off. He then tried to start it and then started again and it started up okay and was able to put the car in drive and move forward. I spoke to my mechanic and he said that there is a recall on this car for fuel pump issues. I checked the VIN and it said that there was no open recall. However I wanted to report this incident to document it for this particular car because it could have a fuel pump issue.

On September 30, 2024 I received a notice from Acura titled “Important Safety Notice” (Recall Number 23V-751). The recall concerns a manufacturing defect of the engine crankshaft. On October 1, 2024 I contacted Nalley Acura of Marietta, Georgia about scheduling an appointment and was told that the first available appointment was not until July 24, 2025 (almost ten months later). I was also told that the recall is not a safety concern and that I can continue to drive my car. I find it incredulous that Acura can issue a “safety recall” and then claim that the first opportunity to perform the repair is ten months later. Being forced to wait ten months to repair a manufacturing defect is outrageous and dangerous. Is this a subterfuge by the Company to avoid performing the repairs? In addition, I am confused by the dealerships response that this is not a safety concern. The recall notice states “due to a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. A damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury”. Is the recall notice incorrect - that the matter under recall is not a safety concern? Additionally, I received a call from Honda Customer Service on Friday, October 4, 2024. Among other things, I was told that as part of the recall, I may be charged for a "diagnostic test" if the dealership looks at my car and finds a repair is not needed. Waiting ten months for a safety recall is unacceptable and I hope the NHTSA investigates this further and forces Acura to explain how it can take so long to perform the service caused by its manufacturing defect. Also, to incur a charge as part of the recall process is unacceptable and will only discourage consumers from taking their car to a dealer.

The contact owns a 2017 Acura TLX. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the failure occurred five months after the recall repair. The contact stated that while driving at an undisclosed speed, the engine started knocking. The vehicle was taken to the dealer, who performed a valve adjustment, but the failure persisted. The manufacturer had an engineer inspect the vehicle at the dealer and discovered there was wrist pin play on piston #2. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but refused to replace the short block due to aftermarket components on the vehicle. The failure mileage was approximately 94,000.

The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Car experiences intermittent electrical system failure. Upon failure, drivers will experiance random and rapid clicking, clanking, and electrical systems discharging like lights, screens, and alarm. After restarting the car, users will find, all warning lights displayed with a few blinking: transmission, parking brake, traction control, a few more. Headlights will randomly turn on, as well as the alarm, intermittently. All ADAS offline. Experienced sudden system failure causing all ADAS to fail while stationary/parked or moving/(actively driving on highway). Does actively affect driving ability more specifically: disrupts steering ability, causes random malfunctions with electrical components, cannot exceed 40 mph, car will not shift above 3rd gear, engine does seem much louder. After a thorough investigation/diagnosis with the dealership I concluded the main fault is due to the "Smart Power Control Unit" located behind the glovebox compartment of the vehicle. More specifically, one of the chips on the circuit board is not fully coated with sealant from the factory, leading to a potential for some kind of mold, dust, or organic growth to form and short one of the ground pins on the end of the chip. Driver States: This is a control unit failure, I believe a small short on a single ground pin with the positively charged chip housing was causing a short within the control unit circuit board where the chip was not fully covered with non-conductive coating/sealant. This caused a handful of issues, like electrical systems prematurely wearing due to rapid discharge of electronics. Impairs drivers ability and ability in turning, braking, and accelerating. Also car will roll backwards if driver is not careful. BIGGEST CONCERNS: FIRE, partial loss of control while driving, and premature wear on electrical components. A extra note: Disconnecting battery does temporarily fix issue but rarely, most time it will start discharging electrical systems immediately or in the day.

The contact owns a 2017 Acura TLX. The contact had received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling), and the dealer confirmed that the rod bearing had been replaced under the recall remedy. After receiving the repair, while driving approximately 15 MPH, the contact became aware that the vehicle was vibrating abnormally. The contact stated that the vibration became more prominent at speeds of 70 MPH or higher. The contact stated while driving at various speeds, the vehicle hesitated and lost motive power briefly before regaining normal operation. The vehicle was returned to the dealer who performed the recall repair to confirm that the engine had been inspected. The dealer confirmed that the rod bearing had been replaced; however, the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 127,300.

There was a recall issued on Nov 2023. The manufacturer has informed me about this in Jan 2024. After that there is no update. In other words, its been 6 months and mfg still haven't fixed this. Based on what I read on the description of recall, this issue can be serious (Stall of engine) which is not safe and also can get expensive if it happens. So, I am raising this complaint hoping you will look in to this and make manufacturer act on this sooner.

On May 11, 2024, while driving my 2017 Acura TLX on a local city street, multiple dashboard lights suddenly came on. Since that time these lights began to come back on more frequent and often will go into a Limp Mode. I have had the vehicle inspected at my local Acura dealership only to be told that the vehicles rear PAWS Actuators and Control Unit need to be replaced at a cost of around $8,000. They also informed me that a recall for this issue was only for the 2015 TLX and RLX models but there could be a recall for my model year at some future date. I find this to be unacceptable as I have found out there are multiple instances of this same issue happening with many other Acura owners.

Emissions system problem/electric parking brake problem

The contact owns a 2017 Acura TLX. The contact stated while the vehicle was idling, there was an abnormal sound coming from the engine. The vehicle was taken the dealer, where the timing belt, unknown bolts, and parts were replaced. Additionally, the contact stated that while attempting to start the vehicle, several unknown warning lights were illuminated, but the engine failed to turn over. The contact jumpstarted the vehicle, and the vehicle was taken to another dealer, Ball Acura 2001 (National City Blvd, National City, CA 91950), where the battery was replaced. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while the vehicle was idling on another occasion, there was an abnormal sound coming from the engine. There was no warning light illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Acura TLX. The contact stated that while driving at various speeds, there was a loud revving sound was coming from the engine compartment. The vehicle was taken to the local dealer and diagnosed. The contact was informed that the front wheel bearings and wheel sensors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 61,000.

The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the contact was advised that the earliest the vehicle could be repaired was March 16, 2027. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.