2015 BMW X5 Complaint Log

Oil leaking from the valves cover onto the manifold and could cause a fire. I have replaced the valve cover on 11/03/2022 miles 107698 I pay 1493.21 for the repair. Last week 12/23/2025 the same thing started again. The oil is leaking again on manifold the car is smoking I am afraid to drive the car. I believe I should not be paying again for the same problem.

The HPFP failed and left my child and me dead in the water, stalled in the middle lane of a 50mph street for a half hour, nearly getting hit several times (two other vehicles crashed behind us trying to avoid us). Eventually a Sheriff helped us get the vehicle out of the road and into a nearby parking lot to wait for the tow truck. After we got to the parking lot, the Sheriff got another radio call and left without taking information or referring to a report or report number. This part has an open recall 21V-586, but both the local BMW dealership and BMW NA refuse to repair my vehicle (withou paying $18k), saying my VIN is not a part of the recall, despite my vehicle being the same engine within the production time, and my problem being exactly what was described in the recall. The pump failure has been confirmed by a crank-no-start condition, error code for low fuel rail pressure, and finding metal shavings in the fuel metering valve on the fuel pump. I am seeking assistance to be included in the recall that already exists and am frustrated to have been turned away when my vehicle meets all the criteria listed on the recall document. All of my correspondence with BMW was by telephone, so I do not have emails to attach below.

On 11/26/2025, I was driving on the NJ Parkway, Southbound, in the left lane. The Drivetrain Malfunctioned Warning Light came on and within second my car began loosing power. I did not notice any smells. My car stalled as I stopped along the left side of the roadway. I did not have time to maneuver safely to the right, onto the shoulder of the roadway. I maneuvered my vehicle to the left side of the road. My car was pinned against the guardrail to avoid being struck by southbound vehicles. The warning light disappeared. I attempted to restart my car, it sputtered a few time with black smoke coming out of the exhaust. I called 911 and State Police Responded to protect my vehicle from being struck. About an hour later, a tow truck responded and my vehicle was towed to the BMW Dealership, 500 Route 37, Eaton Town, NJ. I believe this catastrophic failure is connected to my vehicles EGR’s system. I had my vehicle serviced at Sterling BMW, Sterling, VA, in early 2025. During that visit I was told that my vehicle’s Auxiliary EGR cooler needed to be replaced. In October 2025, I took my vehicle to BMW of Westbrook, Maine, after I received a notice from BMW that they had extended the warranty on my Auxiliary EGR Cooler and it could be replaced if needed. I provided the Dealership with the information that Sterling BMW provided me about the need to have my Auxiliary EGR cooler replaced. Westbrook BMW examined my car and said there was nothing wrong the my Auxiliary EGR cooler. My vehicle will be looked at tomorrow by Eaton Town BMW. I suspect, I will be told the failure will be related to the EGR system.

My high pressure fuel pump failed. There is a recall affecting these [XXX] ) but apparently my car even though its the same year and model, did not 'qualify'. Its exactly whats listed in the recall and its having exactly the same fault. Im facing an extremely high repair bill because its not a part of the recall.....for whatever reason INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was making a left turn in stopped traffic. Lanes 1 and 2 yielded die to bumper to bumper traffic...as I crossed into lane 3 at 5 to 10 mph...struck by a vehicle going 55 mph plus in opposite direction. My vehicle spun into 3rd vehicle. I hit my head 2 times on driver windows. No airbags deployed. I suffered a traumatic brain injury.

The contact owns a 2015 BMW X5. The contact stated that while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and it was determined that the EGR module and cooler were malfunctioning and needed to be replaced. The contact was made aware of NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The contact notified the manufacturer of the failure and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 108,000.

one seat belt in the BACK SEAT on PASSENGER SIDE SEAT BELT WILL NOT PULL out . stay stuck . can pull out to 1.5 inches then somtimes "3. then back to "1.5

My 2015 X5 decided it was not going to start. The vehicle was was looked at by a technician only to determine thay the cam sensor was not active and the car would not start. Moving forward with diagnostics the sensor was ruled out as good. Moving forward the valve cover was taken off for inspection only to find that the cam side bolt was hanging only by the wall of the valve cover. the gear is still in place it has nkt jumping timing but the end of the cam bolt is and has been broken off at the end inside the man approximately a half inch of the end of the bolt is in the hole. I stopped the technician from moving forward with anything else. I recently looked up for a recall but do not see any for the X5 but open recalls on other models. please let me know if this is a problem with the six cylinder turbo and it under sized cam bolt thank you for your help and time.

The contact owns a 2015 BMW X5. The contact stated that the vehicle was experiencing battery drainage. The vehicle was taken to the dealer, where the battery was replaced twice; however, the failure persisted. The dealer informed the contact that the auxiliary water pump was continuously running after turning off the vehicle. The dealer diagnosed the vehicle with parasitic battery draw due to the auxiliary water pump malfunction. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 123,000.

The contact owns a 2015 BMW X5. The contact stated that the water pump remained running while the vehicle was turned off, causing the battery to drain. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed and the contact was informed that the thermostat, hoses, and water pump were faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted with the water pump continuously running while the vehicle was turned off. The contact referenced NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.

My prop shaft has prematurely failed due to the air conditioner drain line outlet directing water on to the prop shaft u joints. This is a recall issue on previous model BMW X5 and obviously a continuing issue on this generation (f15) as well.

The contact owns a 2015 BMW X5. The contact stated that while driving at various speeds, the Automatic Emergency Braking system failed to engage as needed while there were other vehicles nearby. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. Additionally, the manufacturer was contacted, and the contact was provided a 2025 BMW X5 loaner vehicle; however, the contact stated that the same failure occurred while driving the loaner vehicle. The manufacturer was notified of the failure and advised the contact to return the loaner vehicle to the dealer. The contact stated that upon returning the loaner vehicle to the dealer, the dealer informed the contact that the failure of his vehicle could not be duplicated. The contact stated that while driving the vehicle at various speeds, the failure persisted. The vehicle was taken back to the dealer, where it was test-driven while the dealer's manager was occupying the front passenger's seat. The dealer confirmed that the Automatic Emergency Braking system was inoperable; however, the dealer informed the contact that they did not know how to repair the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed the contact that they would contact the dealer to obtain information on the service that was performed on the vehicle. A case was opened; however, the contact was still awaiting a response from both the dealer and the manufacturer. The failure mileage was approximately 56,000.

Check engine light: FC 24BF00 - zero-quantity adaptation injector cylinder 2: permitted filtered actuation duration correction too high These are the same issues the 2016 MY cars experience and was given a warranty extension

The contact owns a 2015 BMW X5. The contact stated that while driving approximately 45 MPH, the vehicle began to lose automotive power and reduced speeds and smoke was present coming from the engine compartment. The vehicle was driven to the home and while parked in the garage the temperature gauge indicated that the engine temperature was extremely hot. The vehicle was later towed to the local dealer who diagnosed that the coolant pump and coolant pump connector was faulty and needed to be replaced. The vehicle was repaired and the failure was remedied. The manufacturer was not contacted. The failure mileage was 151,000.

Vehicle stalled in the middle of the road when in drive mode displaying "Drivetrain Malfunction". Couldn't start the engine or shift the gear. Vehicle was at the dealership one week before the incident for 'Drivetrain Malfunction'. Fixed bad fuel injector and was tested. My safety and safety of others was at risk if it had happened at higher speed. Suspecting fuel pump failure. Vehicle is with the dealer and the component should be available for inspection.

The contact owns a 2015 BMW X5. While the contact's father was driving at an undisclosed speed, the drive train error warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired. The contact stated that two days later, the failure reoccurred. The contact stated that while the contact's father was driving at an undisclosed speed, the drive train warning light illuminated, and the vehicle lost motive power. The contact stated that the gear shifter failed to function as intended, the gear shifter did not shift to neutral or drive. The vehicle was towed to the dealer where it was diagnosed with a failed fuel system. The contact was informed that the complete fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the VIN was not associated with any unknown recall repairs; however, the contact was informed that the VIN was associated with warranty coverage for the fuel pump only. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 188,000.

When I research by your making model, it shows that there are multiple safety recalls for my vehicle. However, when I put in my license plate urban number, it says that there is zero, because I believe that that is some sort of redacted information that’s not true because my vehicle continues to have concerning safety issues and engine issues and the manufacture is refusing to repair. Also, there are suspension issues and under body, rest, and emissions issues that my state Ohio does not test I purchase this vehicle from Carvana and I believe they shipped the vehicle to a state that does not require a mission passing, because that would have been a flag for my vehicle, and it was very difficult for me to register my vehicle and my state due to a clouded title but it’s very hard for me to get information from dealerships because they don’t want to perform the work at cost as a service customer service, and then the seller, of course is hiding this information I need oversight, or some sort of enforcement how I can take my vehicle somewhere and have it inspected for safety, and then enforce the recalls and enforce the warranties that are on them because as I mentioned, I am not I’m getting out Bro blocked and I don’t wanna take accountability and responsibility. I did have a stop at a muffler shop and they said that my underbody is is the scripture is not installed properly, and there are things that are detach to avoid the emissions smoke and those are hidden from the seller I am a nervous Buyer. This is my first time having a vehicle such as this and I believe I have a lemonade and sweet lemon. How can I get it? Inspected it inspected.

BMW replaced my Egr in 8/22 under the recall and now 23 months later my intake manifold melted. Luckily I stopped the car when I smelled melting plastic and a fire didn’t start. Scary stuff. I guess the Ege recall didn’t fix the problem.

Front drive shaft came apart at highway speed-70mph, tearing up oil pan transmission cooler.

Had recall for EGR cooler now getting check engine light with code P26B1

Common issues of Injectors: 2A6800 - Smoothness controller cylinder 1: correction amount outside the allowable range DDE later threw code for cylinder 2 as well so the dealership did both injectors. 24BF00 - Zero quantity adaptation injector cylinder 2: permissible filtered control duration too high

There is a service bulletin out for this vehicle to extend the warranty to 10 years, 120k miles on parts of the emission control system. The engine trouble light is lit. The vehicle was sold in Canada, but has been resold and transferred to the US. BMW has all the warranty / owner records updated, EXCEPT that the service bulletin for the diesel particulate sensor does NOT show up on the US BMW system! I called a Canadian dealer and had them check. The service bulletin pops right up! Called BMW and they said if I want BMW to fix it, I HAVE TO TAKE MY CAR -BACK TO A CANADIAN BMW DEALER-!!! That is RIDICULOUS!! IDENTICAL MODELS of these vehicles are sold on EACH SIDE OF THE BORDER!! Why doesn't the service bulletin APPLY no matter WHICH country they are sold in?

The contact owns a 2015 BMW X5. The contact stated that while driving at approximately 40 MPH, the contact observed smoke emanating from the rear of the vehicle. The vehicle was steered to the side of the road where he observed fire emanating from the engine compartment. The fire was extinguished by hand and the contact sustained hand injuries. Medical attention was not needed. The vehicle was towed to a dealer where it was diagnosed that an EGR failure where coolant leaked and combined with diesel soot causing a fire. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.

My wife was driving with my kids on the highway here in San Diego. When the vehicle stalled and luckily she was near the shoulder and was able to pull over. We took it to the shop and they stated it was a fuel pump failure. I have never had a car do this it was crazy dangerous for my kids and my wife. I have read so many complaints on this and yet bmw will take no fault for this. Then they want to give me a repair bill of 17k because when these fuel pumps fail they destroy the whole fuel system that touches diesel needs to repaired. I am so upset this is crazy that’s this legal to produce a car like this and there is not a class action lawsuit.

While driving at average residential speed, heard a "chopper" like sound coming from the driver side wheel area. There was no indication in the vehicle for any issue (no check engine light or warnings). I pulled over and checked all tires for flat/low air, and all looked good. I drove less than a mile, and the sound got louder, and then I heard a thump. I pulled the car over and looked underneath, and the driveshaft broke and lodged out of the bottom guard. Looked at previous X5 models and it seems like there was a similar compliant resulting to a recall. The service technician informed me that these types of premature failures can be life-threatening as you can lose control of the vehicle (especially at highway speed), and even worse, the driveshaft can lodge at the footwell, ripping into the car.

High-pressure fuel pump failed, sending metal shards throughout the entire fuel system. vehicle has 133,000 miles

The contact owns a 2015 BMW X5. The contact stated while driving 50 MPH, the vehicle stalled with the drivetrain warning light was displayed. Due to the failure, the vehicle was towed to an independent mechanic, and it was discovered that the chain connected to the high-pressure fuel pump fractured and bent the valves. The mechanic diagnosed the vehicle with engine failure due to the malfunction. The mechanic notified the manufacturer of the failure and was informed that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 113,000.

The fuel pump catastrophically failed and caused the vehicle to suddenly break down (engine stall) while driving 65 mph on the freeway. There is metal in the system according to the mechanic. Numerous parts will need to be replaced and in essence the car no longer has value because of the number and severity of issues experienced. Mileage is 160,000. I see that two recalls have been put forth for similar issues for BMW X5’s produced around the same time as mine (Campaign IDs 21V586000 and 21V907000) but the recalls for some reason don’t cover my specific VIN. I think the recalls should also cover my VIN.

The contact owns a 2015 BMW X5. The contact stated that while driving at various speeds, a low coolant message was displayed on the instrument panel. The vehicle was initially taken to an independent mechanic where the water pump was replaced; however, the failure persisted. The vehicle was then taken to a dealer where it was recommended that the head gasket be replaced; however, the dealer could not guarantee that the repair would fix the vehicle. The vehicle was taken back to the independent mechanic where another diagnostic test was performed. The mechanic discovered a coolant leak inside the EGR module and linked the failure to NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 115,000.

The car currently has 28,899 miles to date. Mid November 2023, the dashboard indicated that there was a default with the safety system. I took the car to the authorized service center and their diagnostics indicated as follows: Faulty crash safety module. The recommendation was to replace and program ACSM control unit. Since this was a matter of my personal safety I had to pay $2100 to fix it. The second issue was the sunroof not closing. The diagnostic found the following problems: excessive corrosion on sunroof cassette it to fail ( water entering the sunroof).

Engine and engine cooling: exhaust system: emission control: gas recirculation valve (egr valve)melting intake manifold

The contact owns a 2015 BMW X5. The contact stated that while his sister was driving approximately 35 MPH, the vehicle lost power steering functionality. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the steering mechanism needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 16V704000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.

My vehicle has a check engine light with the following codes: 24BC00 - Injector, cylinder 5, zero-quantity adapation: Activation duration correction too high 24BF00 - Injector, cylinder 2, zero-quantity adapation: Activation duration correction too high 24BD00 - Injector, cylinder 3, zero-quantity adapation: Activation duration correction too high Per bulletin SIB 01 09 19, I am aware that the manufacturer's warranty has been extended to 10 years/120,000 miles for F15 (X5 xDrive35d) models produced from 1/5/16-9/2/17 and that my car was produced prior to those dates. I am also aware that this extension applies to F10 (535d XDrive Sedan) using the same N57T Engine that my 2015 X5 xDrive 35d has. I am asking for the model year dates to be reviewed and model year 2015 vehicles added to the list as I have faulty injectors that should be covered as well.

The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine and low coolant warning lights illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the EGR module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) and the VIN was included but had already been repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 130,000.

High pressure fuel pump failure. I was driving down the road when it stalled with no warning whatsoever and it put itself in park in the middle of the road, I had five other people with me that were put in serious danger. The dealership confirmed that it was in dead the problem, but there was no warning light nothing whatsoever.

Hi, here to report and solicit the assistance of the NHTSA to keep us safe. Thanks for everything you do! Our 2015 X5 (F15) diesel with the N57T motor had check engine light illuminate @~61k miles while driving normally at surface street speeds. This was within one-month of BMW performing its second mandatory EGR cooler recall (once in 2020 and again in 2023), NHTSA Campaign Number 21V907000 for fire potential. BMW dealership advised the check engine was due to fuel injector #6 failure. I asked the dealership if this (could) be related to the recent EGR replacement they performed and was advised no. The EGR cooler and fuel injectors are DIRECTLY related, so this was surprising. Furthermore, there are loads of forums online that point to this, plus two active, safety recalls for the N57T motors including fuel injectors and the high pressure fuel pump (HPFP). My biggest concern is BMWs HPFP Safety Recall SIB130121 affecting 2014-2018 N57T motors - issued on 7/29/21 (coincidently, my birthday;-) It's dangerous that BMW will not proactively replace the HPFP, even when experiencing ongoing fuel system issues (2x EGR coolers and now injectors) that may be tied to a potential HPFP failure. I won't wait for a catastrophic failure for what is an existing and well known recall. This is well documented across forums so it's concerning the NHTSA OK'd BMW's 10yr/120k mile "warranty extension" vs full, mandatory recall. BMW should be accountable and replace the HPFP before catastrophic power loss occurs at the wrong time/wrong place. When it does, I wanted to ensure this record was on file with you agency for insurance purposes. Second concern is for sib010919. Injector recall is for 2016&17 X5 diesels with the N57T engine, plus other diesel models from 2015/16&17. Online, deep-dive research revealed a gap, where the 2015 X5 diesels (again with the N57T motor) were excluded. While this is not a severe as the HPFP, can the agency advise why 2015's were missed? Many thanks!!

so i was driving at 70 mph on the highway and my front wheel driveshaft broke and hit the transmission with a potential chance to have and accident, i was researching and bmw x5 have a recall of those shaft up to 2013 and if i don't mistaking same part number as mine.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The Air Suspension Compressor needs to be remove and replace. Left Rear Air Bag is Leaking. Tires have 3/32nds tread remaining which is unsafe. 2. How was your safety or the safety of others put at risk? Might cause accident when driving especially in freeway. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, confirmed by an independent service center. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, confirmed by an independent service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning messages.

I received a warning light and checked with my OBDII reader that the Diesel Exhaust Fluid transfer pump had a implausible reading and was not working. This is a key part of the Selective Catalytic Reduction (SCR) system, part of the emissions control system, and will make the vehicle fault to the point where it will lock the car from being driven (no start condition).

Some engine rumbling at normal operation, and noticed a yellow check-engine light, not filled (meaning not a catastrophic issue). Attached my OBDII reader and found error: 24BF00 Injector, cylinder 2, zero-quantity adaptation - permitted filtered actuation duration correction too high. A google search confirmed this fault is covered in https://static.nhtsa.gov/odi/tsbs/2020/MC-10184567-9999.pdf with BMW, but my model year and vehicle is not included. I have an F15, 2015 X5, build date 12/2014. This year is covered on other vehicles with the same N57 engine, and so I would suspect that the same issue plaguing the same engine on other models should be applicable here. I would like consideration for additional model years to be added to the SIB.

passenger seat restraint system

The contact owns a 2015 BMW X5. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel); however, after the recall repair was performed, the check engine warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the auxiliary exhaust cooler flap was broken and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but provided no assistance. The failure mileage was approximately 151,000.

The contact owns a 2015 BMW X5. The contact stated that after activating the passenger’s side indicator, the exterior turn signal operated as designed; however, the instrument panel light failed to illuminate. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 37,000.

The contact owns a 2015 BMW X5. The contact stated while driving at approximately 70 MPH, she began to notice smoke coming from passenger side on the hood. The vehicle was serviced under NHTSA Campaign Number: 18V755000( Engine and Engine Cooling) but the remedy failed to repair the vehicle. The contact mentioned that instrument cluster failed to provide safety messages. The contact stated the instrument cluster only notified her of issues when she attempted to open the engine hood door. The manufacturer was not notified of the failure and offered no assistance. The failure mileage was 49,000.

I have 2 bmws with identical issues. Computer reads airbag sensor stating restraint system defective.

I have a recall notice for an EGR cooler in my 2015 BMW x5 diesel. At first there was no part available, for at least a year. Now a part has been available since September 2022. I sold the vehicle to my son in Roanoke, VA in September 2022. His dealer claims he can't get the part. This is a SAFETY issue. My original dealer in California had the part, but is telling my son he no longer has a part and in order to get a part from the warehouse, my son's Roanoke dealer HAS to be part of the Penske auto system. The Roanoke, VA dealer was sold around September 2022 and has been totally inept, can't get the part, made some other repair which was incorrect and now my son is driving a safety defective vehicle. This may not be the proper place to make a report, however the recall notice says to make a report, gives a website and says I can get information at the website, but not true. Additionally, the printed phone number does not work.

The contact owns a 2015 BMW X5. The contact stated while driving 70 MPH, there was an erroneous message indicating the wrong fluid and that the vehicle had 200 miles before service was needed. The vehicle was taken to the dealer and the contact was informed that the SCR system needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered because the failure was not under recall. The failure mileage was 111,043.

Rod bearing failure causing engine to be damaged. The car has 79k miles, fully maintained at a BMW dealership. My wife and toddler were driving on the highway when the car shut off with no warning. We towed the car to the same BMW dealer where we’ve had the car serviced since 34,673 miles.. The dealer documented metal flakes in the oil filter. The dealer confirmed a rod bearing spun causing a catastrophic failure to the engine requiring replacement. Initial quote exceeding price of car at $74k. BMW Corporate contacted me and offered a discount on a new engjne. I declined the offer because the repair work was $32,843. This rod bearing issue is a known problem among 2015-2018 BMW X5M owners. This problem in fact existed on a previous generation engine which is referred to as the S65 motor. BMW has released a bulletin to this group of owners guaranteeing replacement based on the amount of miles on a customers engine. In some cases, a free engine was provided by BMW at no cost to the customer. The car only had 79k miles and without BMW NA involved the dealer wanted $74,332 to replace and repair vehicle. The BMW supervisor on this case is Lindsay and she can be reached at (800) 831-1117 ext. 115. She disregarded this was a safety matter and thought other owners shouldn’t be compensated or warned about this complete loss of power while driving this particular model (2015-2018 BMW X5M). This is an unacceptable outcome for a car with a MSRP is over $100,000. I’ve talked to half a dozen other 2015-2018 BMW X5M owners who also had total engine failure due to this same rod bearing issue. All of the cases the engine exceeded the cost or current market value of car.

While driving at 65 mph a faint whirring noise could be heard. Then without warning a loud bang was heard and felt under driver’s seat. Transmission showed neutral and abs, parking brake, and drive train warnings showed on dash. I was able to coast to right shoulder and stop. Looking under vehicle, I could see front driveshaft hanging down and oil leaking out of transfer case.

I purchased the vehicle in Feb 2022. I received a call from my dealer about the recall last week, they said they would perform the repair on 01/26/23. I picked the vehicle up the next day without them having performed the repair because the VIN still shows "remedy not available". The dealer did not even assess the safety issue when the car was brought in. I do not know if the car is safe to drive. Neither the dealer nor BMW have set expectations for when the recall is to be performed. What do I do next?