2015 BMW X5 Complaint Log

I have a BMW X5 and I received a recall notice, recall campaign 21V-907 (possibility of fire due to Exhaust gas recirculation cooler issue) 13 months ago. December 2021. BMW is telling me that they do not have the parts to fix this--13 months. THis is ridiculous. This is a FIRE hazard. What can be done? also your hotline does not work when dialed--- the NHTSA Vehicle Safety Hotline at: 1-888-327-4236

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The vehicle lost power and would barely accelerate while I was driving on the Capital beltway in the DC Area. When I took it to the mechanic, we found out that several of the fuel injectors were bad. I researched this issue and found that these vehicles are prone to having this problem and the NHTSA has several service bulletins to address this issue (e.g. SI B01 03 15 ). However, it looks like this specific vehicle is not covered by the extended warranty even though the part numbers on the 2012 covered vehicles are exactly the same! BWM should be held responsible for this

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated with an abnormal knocking sound coming from the engine. The vehicle was taken to the dealer where the failure was linked to the recall; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 121,000. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There was a recall on my 2013 BMW in January 2022. In the recall letter it was mentioned that the they would notify me when the recall repairs were available. I called my local BMW service center in July 2022 to ask if the part was available. It was stated that the part was not available. The representative stated what was in the recall letter, which was. "this time. We will notify you with a follow-up letter as soon as we are able to perform this safety recall. What could happen? The engine’s Exhaust Gas Recirculation (EGR) Cooler could develop an internal leak. Cooling fluid could mix with typical diesel engine soot deposits. With high temperatures normally present in the EGR module, this might result in smoldering particles. In some cases, these particles could contact the engine intake manifold and create small holes due to melting. If this occurs, it would increase the risk of a fire. Your vehicle may be experiencing this issue if one or more of the following occurs; a reduction in engine power, a warning symbol indicating a loss of engine coolant, an unpleasant odor (e.g., exhaust) and/or an unusual noise from the engine. If this occurs, carefully move away from traffic and pull over to a safe location as soon as possible. All occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. SAMPLE If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information." My daughter was driving the car an almost home when she started to smell burning and minutes later saw smoke and flames. She got out of the call and called 911. The care was a total loss, due to this recall and BMW is taking no responsibility for the loss. She is still recovering from the incident and I would like to take action against BMW. I have the police and fire department report from the town of MIlton.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The contact had suffered a failure when the vehicle overheated. The contact drove the vehicle to a dealer who diagnosed that the EGR cooler needed to be replaced; however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

Coolant continues to leak because of this still unfixed issue. It still makes noises that it shouldn't. Its been EIGHT MONTHS since this recall was issued and still not fixed. It's unacceptable. There is a risk of fire and BMW is dragging it's feet!

Multiple fuel injector malfunction codes have been displayed by the vehicle repeatedly over the course of the last 10k miles. These malfunctions are causing the Malfunction Indicator Light to illuminate and remain on. This issue is documented to affect multiple vehicles with the same engine/injectors. BMW has provided an extended warranty for some vehicles with this engine/injector combination. However not all vehicles with this engine/injectors are covered by the warranty extension. This issue has cause noticeably lower fuel milage as well as random violent jerking while leaving from a stop, accelerating, and traveling at speed. A multiple injector failure while in motion has a potential to create a safety issue for the occupants of the affected vehicle and those of surrounding vehicles if the vehicle suddenly looses power or drive at highway speed.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown local dealers were contacted and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used an ODB scanner and retrieved EGR cooler failure codes. The manufacturer was contacted and was unable to confirm when parts would be available. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

Wipers hit hood, Wiper Fluid pump motor leaks, leaks all the fluid out of tank. Visibility is impaired due to Windshield that can not be cleaned while driving.

The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. An independent mechanic went to the residence to diagnose the vehicle. The contact stated that several unknown fault codes were retrieved. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 86,000. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact stated while driving at various speeds and slightly turning the steering wheel, the vehicle would emit abnormal grinding sounds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was also taken to a local dealer which diagnosed the failure to be strut bearing fault. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number 01V195000 (Service Brakes, Hydraulic) and NHTSA Campaign Number 00V010000 (Steering) and NHTSA Campaign Number 01V196000 (Power Train) however, the VIN was not included. The approximate failure mileage was 66,000.

The contact owns a 2015 BMW X5. The contact stated that while his wife was driving 65 MPH, the front driveshaft detached and damaged the transmission. The contact stated that no warning light was illuminated. The dealer stated that the U-joint had dislodged and caused the failure. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60-65 MPH, the low coolant pressure warning light illuminated even though the contact had refilled coolant in the vehicle nine months prior. The contact was able to continue driving. The contact's husband later added coolant in the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but failed to call the contact back. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Made an appointment to fix the issue by Recall and confirmed that the necessary part was in stock. When arrived at the dealer ( new country bmw in Hartford ct) told me that they didn’t have the part and not even inspect the car at all.

There's not a current solution available for the car from the dealer or anyone please advise on what needs to be done?

I am getting a this message “passenger restraint system malfunction. a lot of people are getting the same message. I find out the reason for that is Water is getting inside the car every time is raining from the passenger side and moisture buildup causing that. Every time I have to use a space heater to dry the car and is cleared it. But I am afraid the airbag not work properly if this keep happening and BMW is charging a lot of money this fix it after few months is came back again.

Sometimes when I drive the vehicle I smell smoke and there is a strong burning plastic smell. Occasionally, I see see smoke from the engine compartment. When I raise the hood it appears the smoke is coming from the back of the engine unit on the passenger side of the SUV. The problem is intermittent. Since COVID I barely drive so I have fairly low trip mileage.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was overheating, and the A/C was inoperable. There was no warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed but no issues were found. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000. Parts distribution disconnect. The consumer stated the dealer was contacted multiple times but no repairs were made.

High pressure fuel pump failure. I need to ask to get the old part(s) back. BMW had a recall on other years of this model, but not this particular year and month. When it fails, it fails abruptly and prevents the car from being driven. This has been a widespread problem on all diesel BMWs for many years. This may be the second pump to fail on this car (I bought it used from a BMW dealer). There were no warnings.

Shock busted completely though the shock mount.

Important safety recall issued, rcall campaign No 21V-907: EGR Cooler. BMW. Since the recall the engine is producing a weird noise, indicated as one of the effects, and the car has had so far two repairs performed in February and March, most probably as effects of this recall: diesel transfer pump had to be replaced and diesel particular sensor. Remedy is unavailable and BMW is not giving any solution so far, while i am incurring in high repair costs and the unavailability of my vehicle.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact stated that while driving at various speeds, both the coolant and chassis warning messages would appear on the instrument panel. The contact would frequently replenish the coolant due to rapid coolant consumption. The contact then received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The dealer had been notified of the issue and the contact was provided an appointment to have the vehicle repaired. Once the contact arrived, the dealer confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 163,000. VIN tool confirms parts not available.

Engine stalled at low speed. Was able to restart engine. Check engine light was on so was able to drive it to dealer. Dealer determined it was hpfp failure, with metal shards in fuel line, so entire fuel system replaced (injectors, lines, hpfp, etc). Hpfp was replaced with the same model that failed, just a new one. A while later, engine stalled again at low speed. No check engine light but was able to restart engine. Dealer notified of stall post-fix of entire fuel system. A while later engine stalled a 3rd time while driving around 40 mph. No check engine light Was advised that there was a recall for a newly designed hpfp but not in stock at dealer yet. Eventually had the newly redesigned hpfp installed under recall. A few weeks later, experienced another stall while idling at a red light. Amazingly was able to get a real-time video of the engine stalling and shutting off. No check engine light. Was unable to restart engine after multiple tries but engine finally fired up on the 5th or 6th or 7th attempt at restarting. Was able to pull over to the side of the road and notified dealer that I experienced another engine stall after installation of the newly designed recalled hp fuel pump.. Took the car into the dealer and showed them the real Time video of my engine stalling and dealer sent diagnostics to BMW North America but Was advised that BMW engineers were unable to replicate or to find the problem that caused the engine stall. Full credit to local BMW dealer that has always tried their best to help me find and fix the problem but the engine stalling randomly is a life or death kind of malfunction. After 4 engine stalls including after a replacement of a recalled brand new design part, I'm hoping BMW North America can work with me towards a solution and not have to wait till a catastrophic accident before a remedy is offered.

The contact owns a 2015 BMW X5. The contact received notification of the NHTSA Campaign Number: 21V907000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and the contact was informed that the parts were not available. The contact had not experienced a failure. Parts distributions disconnect.

My car has an active SAFETY recall, that was issued in 11/2021. Today is 01/18/2023 and BMW still shows the remedy is unavailable. Safety recalls should not be allowed to be ignored by the manufacturer. It's been over one year since issued & they still can not give any estimated time frame, when they might have a remedy available. This is a safety issue & BMW is a MAJOR manufacturer, a luxury manufacturer. Yet they do not care about their customers after purchase & they aren't standing behind their product. My car is having issues related to this recall & their solution is to charge expensive repairs, all the while ignoring the recall. This is unacceptable. The reasonable time frame to remedy this has passed. Again, how is this legal to ignore a SAFETY recall?????

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The vehicle started running rough, starting rough, and idling high. The diagnostic codes indicated a failure of the high-pressure fuel pump. BMW has recalled these in all of the 2014-2018 diesel engines, but it appears the high-pressure fuel pumps are also failing in the gasoline engines, of which I own.

I have owned the above-identified 2015 BMW XDrive 35d since new. This vehicle is equipped with BMW’s N57T engine. My wife and I started experiencing the car pulsing or surging under acceleration within the first year of ownership. Despite no warning lights being on, we brought the car to the dealership as early as September 20, 2016, to complain of the pulsating acceleration on the car. Although we experienced the problem daily, the dealership was “unable to duplicate the problem.” We visited the dealership several times thereafter to complain of this ongoing problem. Each time the dealership was “unable to duplicate the problem.” Finally, in June 2018, I visited the dealership and asked to go for a ride with the head service tech. During that drive, I was able to easily duplicate the issue. Upon further investigation by the head service tech, on or about June 11, 2018, BMWNA replaced a fuel injector (injector No. 6, PN 13-53-8-506-548) on the vehicle under warranty, which finally remedied the nearly two-year problem. In October 2021, the vehicle’s check engine light started going on and off intermittently. As a result, on or about October 14, 2021, my wife took the car to the dealership. We were informed that fuel injector No. 2 was now bad and that it would cost us nearly $1,250 to repair the vehicle. Given that one fuel injector on the vehicle had previously failed, I started doing some research about this engine and its fuel injectors. What I discovered was very troubling. In 2019, BMW of North America (“BMWNA”) issued SIB 01 09 19 (DC 13 53 90 06 00) extending the warranty on the fuel injectors used in certain models equipped with the N57T engine to 10 years/120,000 miles. Specifically, BMWNA listed the following vehicles as being covered by the SIB: F02 (740Ld xDrive) (N57T Engine) Model Year 2015 produced from 2/13/2014 to 5/08/2015F10 (535d Sedan) (N57T Engine) Model Year 2015 produced from 7/07/2014 to 6/26/2015F10 (535d xDrive Sedan) (N57T Engine) M

My vehicle was part of a recall No. 21V-586. I was told I have metal shavings in the fuel system coming from the high pressure fuel pump and given a price to repair of $17,200.00. I first looked on line and found my make, model and year was part of a recall for this exact same issue I informed the dealership of the recall. The contacted BMW and they stated they would not cover the repairs because now they are saying it was bad fuel. I stated if bad fuel then we treat it and nothing should be wrong with the pump. This went on for a couple week then I requested a BMW come to the dealership to inspect. After this visit it was agreed they would replace the high pressure fuel pump and nothing else. After fighting them and telling them if the metal shavings in the system is from a recalled part then why are they not correcting the entire issue. I then received an email later with repairs listed and it show hoses and filters and new fuel and no charge. I assumed they replace the entire fuel system to get rid of the metal shavings. I went pick up the vehicle and was told that there are still metal shavings in the system to be careful as the vehicle may shut off without warning. I asked how BMW could give a car back that they did not fix the problem and may cause a crash. They had no answer. I now have a car that I really can't drive and has no value. I have had to purchase another car thus incurred additional and unwanted expense due to BMW's refusal to correct a manufacturer's defect. Why is it my responsibility to pay to have the metal shavings from their recalled fuel pump removed from the fuel system. If they can't fix the problem then I should be reimbursed for the car's value by BMW and not have it available to be on the road and cause an unnecessary accident. I am asking for your help in dealing with BMW to rectify this matter as they are unwilling to deal with me. Best, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Started my car like normal and ran for 30 seconds after leaving Walmart after I picked up a few things then the car shut off out of no where.. attempted to start again and the car tried to turn over then even stopped doing that after a few attempts.. I had the car towed to my home.. my husband then inspected the vehicle and the high pressure fuel pump has failed causing my engine to lock up.. I have maintained this vehicle like I should because I loved my car and my husband is a mechanic.. This vehicle only with 127000.. this should of not happened I have read bmw is going to recall this but when my vin is ran nothing shows up.. I owe on this vehicle still and it really has put me in a bind financially with having to miss work and having to find other transportation.. this is ridiculous. I got no warning lights or any noise warnings.

The contact owns a 2015 BMW X5. The contact received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. Neither the dealer nor the manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the contact was alerted by his daughter, who was in another vehicle, that there was smoke coming from the exhaust pipe. The contact attempted to notify the dealer but was not able to speak to someone regarding the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

Drove car after it sat for a few days. Got about a mile from my home and thought I smelled some smoke. Rolled down windows to make sure it was not outside (was in rural area). It was not. Went another mile and pulled over. Seemed to be a small amount of smoke coming out near vent and near seatbelt uprights near door. Looked under hood and under car and saw nothing. Opened sunroof to determine if there was more smoke and to clear the air. It looked like there was a small amount of smoke coming out where the sunroof opened. NOTE: It was hot out and I had put A/C on max. I let car sit a few minutes (was running) and seemed like issue might be gone. Decided best course of action was to drive it the few miles back home and maybe get it towed. Started back toward home and now there was definitely noticeable smoke. Also started to get odd messages on the dash and operator interface. Pulled over immediately and turned off. Smoke seemingly coming from the body of the car (like in the doors, in gaps in the sunroof, through the seatbelt holders, etc.) Definitely seemed as though a blower motor, window motor or some other device overheated. There was the smell of plastic/rubber burning. Went behind the car and opened the tail. I lifted the mat in the back and it seemed hot. Then could see red/yellow through a gap. Not sure if flames or something hot. Decided to grab important items and call 911. Car was in flames with seconds. Car was a complete loss. No doubt in my mind that it was electrical. Was not engine, transmission or exhaust related.

WHILE DRIVING ON THE HIGHWAY, THE U JOINT BROKE OFF. THERE WAS A SAFETY RECALL ON 2011-2014 OF THE SAME VEHICLE. I FIND IT INTERESTING BECAUSE, MY VEHICLE WAS MADE IN 2014 BUT THEY ARE CALLING IT A 2015 VEHICLE.

Error related to emission system appeared at 72K miles: active tank scr fluid level sensor: echo recognized as faulty. Check engine light went off. Confirmed by independent service.

DRIVING 30 MPH AND THE BACK TRUNK DOOR OPENS.

I WAS DRIVING ON AN INTERSTATE AND THERE WAS A LOUD EXPLOSION. IMMEDIATELY REALIZED THAT THE SUNROOF GLASS HAD EXPLODED. FORTUNATELY SUNROOF SHIELD WAS CLOSED SO THAT GLASS DID NOT ENTER INSIDE OF THE CAR WHICH COULD HAVE HARMED MY FAMILY.

WHILE DRIVING ON CITY STREET THE ENGINE STOPPED, WOULD NOT RESTART, THEN CAUGHT FIRE

2015 X5 DIESEL HAD ITS CHECK ENGINE LIGHT ILLUMINATE @ ~85,650 MILES WHILE DRIVING NORMALLY AT SURFACE STREET SPEEDS. DID NOT NOTICE ANY DRIVEABILITY/PERFORMANCE ISSUES, BUT TOOK VEHICLE TO DEALER WITHIN A WEEK. CHECK ENGINE LIGHT WOULD GO ON AND OFF FOR THE WEEK LEADING UP TO DROPPING OFF. DEALER DIAGNOSED AS FAILURE OF 2 INJECTORS. CYLINDERS 1 AND 2. PAID TO HAVE VEHICLE REPAIRED AND APPEARS TO BE DRIVING NORMALLY AND NO RETURN OF CEL AS OF YET (ABOUT 50 MILES). BMW HAS AN EXTENDED 120,000 MILE WARRANTY (SIB 01 09 19) ON INJECTORS FOR THE MODEL YEAR 2016 AND 2017 X5 DIESEL WITH THE SAME ENGINE AND SAME INJECTORS AS WELL AS VARIOUS MY 2015, 2016, AND 2017 DIESEL VEHICLES. COVERAGE SHOULD BE EXTENDED TO MODEL YEAR 2015 X5 AS WELL AS BELIEVE IT LIKELY THE 4 REMAINING ORIGINAL INJECTORS WILL FAIL AS WELL. HOPEFULLY BMW WILL ADD EXTENDED WARRANTY OF THE INJECTORS TO THE 2015 MY X5 DIESELS WHICH WOULD ALLOW FOR REIMBURSEMENT.

TL* THE CONTACT OWNS A 2015 BMW X5. THE CONTACT STATED THAT THE ACTIVE BLIND SPOT DETECTION MALFUNCTION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER HOWEVER, THE VEHICLE HAD NOT BEEN OFFICIALLY DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

TL* THE CONTACT OWNS A 2015 BMW X5. THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO HESITATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO MELBOURNE BMW (1432 S HARBOR CITY BLVD, MELBOURNE, FL 32901; (321) 727-3788) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,600.

HEADS UP DISPLAY STOPPED FUNCTIONING. ODB CODE LED TO BMW TECHNICAL BULLETIN SI B62 05 16. THIS WAS A KNOWN SOFTWARE CORRUPTION THAT REQUIRES SOFTWARE UPDATE. DEALER REFUSES TO UPDATE SOFTWARE WITHOUT CHARGING THREE HOURS LABOR ($150/HR). BMW WILL NOT RESPOND TO MY COMPLAINT.

AUG 25TH 2020 MORNING, WESTPORT CT, MY WIFE STARTED VEHICLE AND TRYING TO BACK OUT FROM GARAGE. SUDDENLY REALIZED THAT SHE CANNOT TURN THE WHEEL AS BEFORE AND BECAME EXTREMELY STIFFEN. SHE ALMOST HIT THE GARAGE WALL. WE TOOK THE CAR TO DEALERSHIP AND THIS ISAN EPS FAILURE. WE INVESTIGATED ONLINE AND SAW SEVERAL CASES LIKE US AND SOME HAPPENED ON THE HIGHWAY. WE ARE LUCKY FOUND THIS WHEN WE ARE STILL IN OUR GARAGE. EPS OF BMW HAD RECALL(16V-704) WHICH BMW ONLY RECALLED 50 CARS DURING 2-3 YEAR OF MANUFACTURING PERIOD. I BELIEVE THIS RECALL SHOULD BE EXPANDED AND CERTAINLY MY CAR SHOULD BE INCLUDED WHICH IS WITHIN THIS TIME FRAME.IT IS A MAJOR SAFETY CONCERN.

I WAS DRIVING ON A HIGHWAY WHEN I SMELLED SMOKE AND WITHIN SECONDS THE BACK OF MY CAR WAS ENGULFED IN BLACK SMOKE. I WAS ABLE TO GET IN THE BREAKDOWN LANE AND OPEN THE TRUNK WHERE I SAW A FIRE IN THE TRUNK. I SHUT THE TRUNK AND RAN AND THE CAR BLEW UP TWO TIMES. 4 MONTHS PREVIOUS TO THIS THE LOCAL BMW DEALERSHIP CHANGED MY BATTERY WHICH IS IN THE BACK AND THE FIRE DEPARTMENT STATED IT WAS PROBABLY SOMETHING ELECTRICAL WITH THE BATTERY (IN THE TRUNK) THAT STARTED THE FIRE. IT APPEARS THERE HAVE BEEN RECALLS WITH THIS SORT OF ISSUE, NOT SO MUCH AS WHEN DRIVING, BUT I THINK MAYBE MY CAR SHOULD HAVE BEEN INCLUDED IN A RECALL. THERE WAS ALMOST NOTHING LEFT TO THE CAR, THAT IS HOW QUICK THE FIRE HAPPENED. *TR

MAKING A LEFT TURN FROM CITY TRAFFIC TO COMMUNITY ROAD, DURING THE TURN, THE DRIVER SIDE AIRBAG DEPLOYED BEFORE THE COLLISION. AFTER THE DRIVER'S SIDE AIRBAG DEPLOYED, THE AIRBAG COVERED ALL THE DRIVER'S VISION, AND THEN, THE COLLISION HAPPENED. PASSENGER'S SIDE AIRBAG DEPLOYED AT THE COLLISION. THE INCIDENT HAPPENED IN BELLEVUE, WA, ON MAY 29TH, 2020. *TR