Cadillac · CT5 · 2020
2020 Cadillac CT5
4
Recalls
31
Complaints
5/5
Safety Rating
The 2020 Cadillac CT5 has 4 recalls and 31 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: power train (5 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Cadillac CT5 page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is power train with 5 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Review the recall section even if the total is smaller, because a limited number of recalls can still point to meaningful safety actions.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Cadillac CT5 currently shows 4 NHTSA recalls listed on this page and 31 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are power train (5), electrical system (4), unknown or other (4).
- Vehicle
- 2020 Cadillac CT5
- Recalls
- 4
- Complaints
- 31
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
9.5% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: StandardLane Departure Warning: Optional
Recall Notices
NHTSANHTSA ID: 25V148000March 06, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
General Motors LLC (GM) is recalling certain 2019-2020 Cadillac CT6, 2020-2021 CT4, CT5, and 2020-2022 Chevrolet Camaro vehicles equipped with a 10-speed transmission. The transmission may become damaged internally and cause the wheels to lock-up.
Remedy Status
Dealers will install transmission control module monitoring software, free of charge. Owner notification letters were mailed April 7, 2025. Owners may contact Cadillac customer service at 1-800-333-4223 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242480630.
NHTSA ID: 22V903000December 08, 2022
EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Remedy Status
The body control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed January 23, 2023. Owners may contact GMC customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222386380. This recall expands previous recall number 22V-827.
NHTSA ID: 21V611000August 05, 2021
AIR BAGS:SIDE/WINDOW:CURTAIN
General Motors, LLC. (GM) is recalling certain 2020-2022 Cadillac CT4 and CT5 vehicles. The roof rail side-curtain air bags may not have been installed correctly, which could result in an improper air bag deployment during a crash.
Remedy Status
Dealers will inspect both left and right-side roof rail air bags and reinstall the air bags, as necessary, free of charge. Owner notification letters were mailed on August 30, 2021. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212342780.
NHTSA ID: 20V588000September 24, 2020
SERVICE BRAKES
General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-2021 Buick Encore GX vehicles. Sensor connection contamination in the electronic brake boost system may cause an interruption of communication between the sensor and the brake boost system.
Remedy Status
GM will notify owners, and dealers will replace the electronic brake boost module, free of charge. The recall began December 9, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is A202307260.
Owner Complaints
31 totalELECTRICAL SYSTEM
Jan 30, 2026
My front door latch doesn't work often leaving me locked out of the car. If the car is off I can use the auto roll down feature, but if the car is on i can't. This is a safety issue if I am in danger or my child is in the car.
ELECTRICAL SYSTEM
Jan 9, 2026
The electronic exterior door handle on my CT5 has failed and raises a concern of what if there was an accident and nobody was able to open the door if I was unconscious. I believe that having a key access is not enough and there should be a mechanical exterior door handle instead...
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UNKNOWN OR OTHER
Dec 31, 2025
While key FOB is operational, next to car door and under moderate temperature conditions, the exterior door handle(s) wont open the car door. The doors freeze, remain latched in place from the outside. The interior door handle on the same door remains operational. This makes it...
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POWER TRAIN
CRASHNov 12, 2025
While slowing down vehicle felt as if it was put into park momentarily, which cause car to slide on ice. After reading the recall, I am certain that the transmission failed. Car was towed to Ray Skillman cheverolet on south post road in Indianapolis, to which they already ran the...
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ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,STRUCTURE
Oct 1, 2025
The contact owns a 2020 Cadillac CT5. The contact stated that the check engine warning light was illuminated. The contact had noticed an oil leak and that the battery charge was abnormally low. The contact received an alert from OnStar pertaining to the critically low battery. A...
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POWER TRAIN,UNKNOWN OR OTHER
Sep 10, 2025
For no apparent reason my vehicle is shifting itself into Neutral while driving. The car will suddenly completely slow down to a stop and in order to restart the car, I have to put it in park. It doesn't matter what speed or the road condition, it simply comes to a slow stop beca...
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POWER TRAIN,ENGINE
Sep 5, 2025
The contact owns a 2020 Cadillac CT5. The contact stated that while driving approximately 65 MPH, the vehicle unexpectedly stopped without the brake pedal being depressed. The contact stated that the message "Reduced Power" was displayed on the instrument cluster. The contact was...
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ELECTRICAL SYSTEM
Aug 25, 2025
CT5 2020 Doors will not unlock.
POWER TRAIN,WHEELS,ENGINE
Jul 7, 2025
Two separate issues: One is being sold a vehicle with a Certified vehicle at 12K miles with a defective, faulty transmission which is a manufacturer defect from General Motors. 10-speed automatic transmission 10L90 model. Misrepresentation of a product. False advertisement of a p...
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POWER TRAIN,WHEELS,ENGINE
Jul 7, 2025
Major safety Concern Faulty valve body and transmission dealership failed to disclose. Service manager drove vehicle with bent wheels. That is how the bent wheels were discovered. Not from inspection. Wheels evidently bent under dealership possession. 2020 Cadillac CT5 Vehicle fi...
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Showing 10 recent complaints from 31 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Cadillac models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Cadillac CT5 Years
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2020 Cadillac XT6Another 2020 Cadillac option for same-year comparison.4r35c2020 Cadillac XT5Another 2020 Cadillac option for same-year comparison.5r19c2020 Cadillac Escalade ESVAnother 2020 Cadillac option for same-year comparison.2r18c2020 Cadillac XT4Another 2020 Cadillac option for same-year comparison.5r16c2020 Cadillac EscaladeAnother 2020 Cadillac option for same-year comparison.2r13c2020 Cadillac CT6Another 2020 Cadillac option for same-year comparison.2r11c
Frequently Asked Questions
How many recalls does the 2020 Cadillac CT5 have?
The 2020 Cadillac CT5 has 4 recalls recorded by NHTSA.
How many complaints have been filed for the 2020 Cadillac CT5?
NHTSA has received 31 owner-reported complaints for the 2020 Cadillac CT5.
What is the NHTSA safety rating for the 2020 Cadillac CT5?
The 2020 Cadillac CT5 received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Cadillac CT5?
The most commonly reported complaint categories for the 2020 Cadillac CT5 are power train (5 reports), electrical system (4 reports), unknown or other (4 reports).
Does the 2020 Cadillac CT5 have any recalls?
Yes. NHTSA has 4 recalls on record for the 2020 Cadillac CT5. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.