2011 Cadillac SRX Complaint Log

MY HEADLIGHT ASSEMBLY HOLDS CONDENSATION AND MY LIGHTS ARE DIM. OCCURRED DRIVING AT NIGHT.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING WITH THE AIR CONDITION ACTIVATED, THE WINDOWS AND THE WINDSHIELD BECAME FOGGY. ADDITIONALLY, WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD AND THE WINDOWS BECAME FOGGY. THE CONTACT MANUALLY WIPED THE WINDSHIELD TO DRIVE SAFELY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO CLASSIC CHEVROLET BUICK GMC CADILLAC (8020 BROADWAY ST #9165, GALVESTON, TX 77554, (409)744-5711. THE CONTACT WAS INFORMED THAT THERE WAS AN AVAILABLE SOFTWARE UPDATE HOWEVER, A DIAGNOSTIC COST WOULD BE ASSESSED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

THE REAR DIFFERENTIAL HAS FAILED. THE WARNING LIGHT CAME ON, SO I TOOK MY CAR IN TO BE CHECKED. THE PART HAS BEEN ON BACK ORDER FOR 3 WEEKS AND I AM NOW BEING TOLD IT WILL BE 2+ MORE WEEKS BEFORE I WILL HEAR ANYTHING, ALONG WITH ALL OTHER GM CUSTOMERS IN THE COUNTRY THAT ARE WAITING FOR THIS PART. I HAVE BEEN TOLD BY CADILLAC THERE IS NO SPECIFIC DATE ON ITS ARRIVAL. SHOULD THIS NOT BE A RECALL ITEM IF THE PART IS NOT AVAILABLE FOR THIS LONG? I AM NOT SURE HOW MANY PEOPLE ARE WAITING FOR IT AS OF YET. I AM TRYING TO FIND OUT WITH LITTLE HELP FROM CADILLAC.

MOISTER COMPLETELY FILLED PASSENGER HEADLIGHT ASSEMBLY SO IT FAILED STATE INSPECTION.

HEADLIGHT ASSEMBLY ON DRIVER SIDE IS FAULTY, REPLACEMENTS FROM GM ARE NOT GUARANTEED. AFTER REPLACING NUMEROUS BULBS AT OWNER EXPENSE, BULB WILL DIM, OR BURN OUT LEAVING DRIVER IN A DANGEROUS SITUATION AT NIGHT.

THE HEADLIGHT ON THIS CAR WILL NOT WORK PROPERLY. HAVE HAD BULBS REPLACED TWICE. DEALERSHIP STATE SEALS ARE BAD AND NEED REPLACED. CHARGING OVER 2000.00 FOR THIS. THERE IS WATER INSIDE BOTH HEADLIGHTS. THE BRIGHT LIGHTS WILL WORK, BUT NOT THE REGULAR LIGHTS. WHAT RECOURSE DO WE HAVE?

HEADLIGHTS VERY DIM, NOT SAFE AT NIGHT, SCARED TO DRIVE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT FOR THE CONTACT TO SEE THE ROAD AT NIGHT. THE VEHICLE WAS TAKEN TO SHEEHAN CADILLAC (5101 N FEDERAL HWY, POMPANO BEACH, FL 33064) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED AND THE VEHICLE WAS NO LONGER INCLUDED UNDER WARRANTY. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,058.

THE HEADLIGHTS ARE VERY DIM CAUSING DANGEROUS DRIVING CONDITIONS

MY LIFTGATE BECAME INOPERABLE. IT WAS WORKING FINE SINCE I'VE HAD THE VEHICLE. THEN WE HAD A BAD STORM AND FOR SOME REASON WATER GOT THRU THE LIFTGATE SOMEHOW AND NOW HAS STANDING WATER IN THE WELL UNDER THE STORAGE ARA, AS WELL AS, IN THE STORAGE COMPARTMENT ON THE SIDE. THIS WATER HAS NOW CAUSED MY LIFTGATE TO STOP WORKING BECAUSE IT FLOODED MY LIFTGATE CONTROL MODULE. THIS IS CAUSING A BIG INCONVENIENCE BECAUSE I CAN'T USE MY LIFTGATE, AND HAVE TO SPEND MONEY ON SOMETHING THAT IS A KNOWN AND RUNNING ISSUE WITH THIS LOCAL VEHICLE.

BOTH HEADLIGHTS HAVE MOISTURE AND RIGHT HEADLIGHT FAILED WHILE DRIVING. GM IS WELL AWARE OF THIS DEFECT. THE LIGHT FAILING WHILE DRIVING IS A SAFETY ISSUE. GM WILL REPLACE LIGHT FOR 1400.00 DOLLARS, BUT THE REPLACEMENT HAS THE SAME DEFECT. THEY NEED TO BE RECALLED AND FIXED.

I WAS INVOLVED IN AN ACCIDENT, I RAN INTO A VEHICLE THE DAMAGE WAS TO THE FRONT OF THE CAR . THE AIRBAGS DIDNT DEPLOY OR THE SENSORS OF THE FRONT OF MY CAR DID NOT GO OFF EITHER.

THE LOW BEAM HEADLIGHTS ARE TO DIM FOR NIGHT DRIVING. I DON'T FEEL SAFE DRIVING AT NIGHT, IT'S DIFFICULT TO SEE THE ROAD. *TR

MOISTER COMPLETELY FILLED BOTH HEADLIGHT ASSEMBLIES AND THE LEFT HEADLIGHT DOESN'T ALUMINATE NOW. THIS IS A SAFTY HAZARD.

LOW BEAM HEADLIGHTS, ILLUMINATE AT DANGEROUSLY LOW LEVELS. IT MAKES IT VERY HARD TO DRIVE AT NIGHT MAKING VERY DANGEROUS DRIVING CONDITIONS. TO SEE AT NIGHT, I OFTEN HAVE TO DRIVE WITH MY HIGH BEAMS ON, WHICH IS VERY DANGEROUS FOR ONCOMING TRAFFIC.

BOTH HEADLIGHTS ARE DIM EVEN AFTER PUTTING NEW HEADLIGHT BULBS IN. ONE HEADLIGHT HAS ALSO ACCUMULATED MOISTURE FROM THE WEATHER WHICH HAS CAUSED A YELLOW TINT WHICH ALSO DIMS THE LIGHTING. I HAVE TO USE MY HIGH BEAMS TO SEE TURNS WHICH IS DANGEROUS FOR ME AND OTHER DRIVERS. THE FACT THAT I PUT NEW BULBS IN AND STILL CAN'T SEE WHEN I'M DRIVING IS A HUGE PROBLEM AND I FEAR AN ACCIDENT COULD HAPPEN BECAUSE OF THIS FAULT.

THIS IS A PROBLEM ON ALL SRX 2011 MODELS. WHEN RAINING, WATER DRAINS INTO THE SPARE TIRE COMPARTMENT AND SHORTS THE MOTOR THAT OPENS THE LIFT GATE. THIS HAPPENS ON A BRAND NEW CAR, IN OTHER WORDS, THIS IS NOT A RESULT OF POOR MAINTENANCE OR A REPAIR THAT IS NEEDED. SO, IF ONE GETS A FLAT TIRE, IN THE RAIN, ONE CANNOT ACCESS THE SPARE TIRE OR THE TIRE INFLATION KIT, BECAUSE THE LIFT GATE CANNOT BE OPENED TO ACCESS THEM. THE POWER MOTOR IS THE ONLY WAY TO OPEN THE LIFT GATE - IT CANNOT BE OPENED MANUALLY BY DESIGN. SO, ONE CAN BE STRANDED IN A VERY DANGEROUS SITUATION, WITH THE POTENTIAL OF SERIOUS INJURY OR DEATH. A STRANDED CAR, ON THE SIDE OF THE ROAD, POTENTIALLY AT NIGHT WITH POOR LIGHTING OR ROAD CONDITIONS, AND OTHER VEHICLES MAY CRASH INTO THE CAR. I REALIZE ALL FLAT TIRE SITUATIONS HAVE THIS POTENTIAL PROBLEM, HOWEVER, IN THIS CASE, THE DANGER OF THE SITUATION IS PROLONGED SIGNIFICANTLY, THEREBY SIGNIFICANTLY INCREASING THE RISK OF INJURY OR DEATH. THIS IS OBVIOUSLY A DESIGN DEFECT WHICH GM DID NOT INTEND, AND THEY MUST FIX IT IMMEDIATELY BEFORE SOMEONE DIES, IF SOMEONE HASN'T DIED ALREADY. I AM A RECENT OWNER OF THIS VEHICLE, AND THIS IS MY FIRST FLAT TIRE WITH IT, WHICH IS WHY I DIDN'T KNOW ABOUT THIS PROBLEM UNTIL NOW.

HEADLIGHT ASSEMBLY HAS MOISTURE PROBLEM CAUSING HEADLIGHTS TO FAIL. DRIVING AT NIGHT WITH DIM OR FAILED HEADLIGHTS IS EXTREMELY DANGEROUS AND WILL CAUSE ACCIDENTS AND LIKELY DEATHS. CANNOT SEE ROADWAY, ONCOMING CARS OR PEDESTRIANS DEALERSHIP INDICATED THAT REPLACEMENT PARTS HAVE THE SAME PROBLEM.

LOW BEAMS SUCK

THE HEADLIGHT ASSEMBLY SEAL IS VERY WEAK AND SHORTS OUT THE ENTIRE HEADLIGHT. ITS $1500+ TO REPLACE AND IT APPEARS THAT GM IS JUST GOING TO IGNORE THIS PROBLEM. MY CAR THAT I AM STILL PAYING FOR HAS TO STAY PARKED BECAUSE I CANT AFFORD TO FIX THIS HEADLIGHT.

THE HEADLIGHTS ARE VERY DIM, AFTER REPLACING BOTH BULBS. THE HEADLIGHTS ARE ACCUMULATING MOISTURE AND NOW HAVE WENT COMPLETELY OUT. THIS IS A PROBLEM WELL KNOWN WITH THIS VEHICLE

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING. AS A RESULT, THE CONTACT WAS UNABLE TO SEE A CINDER BLOCK WHEN ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 5 MPH. THE CONTACT CRASHED INTO THE CINDER BLOCK. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT TOWED AND A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND HEAD, BUT MEDICAL ATTENTION WAS NOT NEEDED. FAULKNER CADILLAC TREVOSE (LOCATED AT 4447 E STREET RD, TREVOSE, PA 19053, 866-722-7910) STATED THAT THE PASSENGER SIDE CORNER PANEL AND FRONT BUMPER OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER REGARDING THE HEADLIGHTS. THE DEALER DIAGNOSED THAT THE HEADLIGHTS WERE TOO DIM DUE TO CONDENSATION BUILD-UP AND THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 9/569386975. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNKNOWN.

RAIN WATER DRAINS IN CAR AFTER EVERY RAIN AND WATER DRAINS INTO THE CAR AFTER GOING THROUGH A CAR WASH. I WENT TO DEALER ABOUT THIS PROBLEM WHILE CAR WAS UNDER WARRANTY. THEY SAID THERE WAS A RECALL FOR THIS PROBLEM AND WHEN I PICKED UP THE CAR THEY SAID THEY FIXED IT. SOON AFTER THAT THE PROBLEM WAS BACK AND HAS ONLY GOTTEN WORSE. MY CAR SMELLS MOLDY, THE BACKUP CAMERA HAS QUIT WORKING, THE BLUETOOTH MODULE STOPPED WORKING AND I'M CONSTANTLY VACUUMING WATER OUT OF THIS PIECE OF JUNK CAR. THIS IS A SERIOUS MOISTURE PROBLEM. I'VE GONE BACK TO THE DEALER AND THEY WANT $400.00 TO FIX THE LEAK AND $1000 TO REPLACE THE ELECTRONICS. THESE PROBLEMS ARE NOT OF MY MAKING AND AFTER ALL THE MONEY I PAID FOR THIS CAR YOU WOULD THINK GM WOULD TAKE OWNERSHIP OF THIS PROBLEM. I SHOULDN'T HAVE TO PAY FOR A FIX THAT I DON'T EVEN KNOW WOULD BE PERMANENT BASED ON PREVIOUS REPAIR. THIS PROBLEM HAS BEEN ONGOING FOR MORE THAN A YEAR AND IS GETTING PROGRESSIVELY WORSE. THIS IS A HAZARDOUS VEHICLE TO DRIVE.

THE HEADLIGHTS QUIT WORKING WHEN I WAS DRIVING DURING THE EVENING RUSH HOUR. LIGHTS WORKED WHEN I TURNED THE ENGINE OFF THROUGH THE LIGHTING SAFETY DELAY SO I KNOW THE HEADLIGHTS ARE OKAY. THERE IS SO MUCH MOISTURE INSIDE THE HEADLIGHT LENS THAT I'M SURE THIS IS A MOISTURE PROBLEM. THIS CAR IS A PIECE OF JUNK AND GM SHOULD BE ASHAMED FOR NOT PROVIDING OWNERS RELIEF ESPECIALLY WHEN THESE CARS COST SO MUCH. CAN'T BELIEVE THERE ISN'T A RECALL ON THIS PROBLEM. THIS IS JUST ONE OF MANY ISSUES WITH THIS CAR.

HEAD LIGHTS ARE DIM AT NIGHT WHILE DRIVING YOU CAN'T SEE VERY FAR AHEAD WHICH MAKES IT DANGEROUS TO DRIVE AT NIGHT. YOU HAVE TO USE HIGH BEAM TO BE ABLE TO SEE. WE HAVE REPLACED THE LIGHTS AND IT'S NOT ANY DIFFERENT. IT'S SCARY DRIVING AT NIGHT. SOMETHING NEEDS TO BE DONE. I'M SURPRISED THERE AREN'T MORE ACCIDENTS.

The low beam headlights are useless for night driving. The operator is required to run high beam during any night time or low light operation. This creates a safety issue for both the operator and any incoming vehicles.

AFTER A RAINY DAY, I GOT INTO MY 2011 CADILLAC SRX TO HEAD HOME FROM WORK. I WAS DRIVING DOWN THE ROAD WHEN BOTH HEADLIGHTS WENT OUT. II WAS LUCKY THAT I DID NOT WRECK OR SOMEONE DIDN'T HIT ME!!! I HAD THIS DIAGNOSED AT A CERTIFIED CADILLAC DEALERSHIP AND THE PROBLEM IS FAULTY SEALS ON THE LIGHT ASSEMBLY HOUSING. IT WILL COST 2959.90 TO GET THIS PROBLEM FIXED, HOWEVER IN READING ON LINE, THE REPLACEMENTS AREN'T ANY BETTER THAN WHAT I HAVE ON IT RIGHT NOW.

TAKATA RECALL- MY DRIVERS SIDE HEADLIGHT WENT OUT. I WENT TO HAVE IT FIXED AND THE MECHANIC REPLACED THE BAULLIST. AFTER APPROXIMATELY 10 DAYS THE LIGHT WENT OUT AGAIN. UPON RETURNING TO THE MECHANIC AND SOME INVESTIGATION I FOUND THAT THIS IS AN UNRESOLVED PROBLEM WITH THIS MAKE AND MODEL OF CADILLACS. THE MANUFACTURER IS AUTOMATICALLY WANTING THE CONSUMER TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY AT A COST OF APPROXIMATELY 1,300 DOLLARS. MOST PEOPLE DON'T HAVE THAT LYING AROUND! IT BECOMES A SAFETY ISSUE BECAUSE THE EXPENSE IS KEEPING OWNERS FROM IMMEDIATELY REPLACING THE DEFECTIVE PART CONSEQUENTLY CAUSING PEOPLE TO DRIVE WITHOUT THE PROPER LIGHTING. PLEASE INVESTIGATE THIS. I AM HAPPY TO PROVIDE ANY NECESSARY DOCUMENTATION AS WELL AS SPEAK TO ANYONE REGARDING THIS. THIS IS AN UNFAIR PRACTICE FROM CADILLAC AND WILL ULTIMATELY COST THEM BUSINESS. IT COULD EVEN COST PEOPLE THEIR LIVES.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 15-30 MPH, THE ANTI-LOCK BRAKE SYSTEM STARTED TO HESITATE WHEN ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE EXPERIENCED A PULSING SENSATION WHEN STOPPING. THE CONTACT TOOK THE VEHICLE TO BROGAN CADILLAC OF TOTOWA (LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, 973-200-6342) WHERE IT WAS DETERMINED THAT THE COLLECTOR RING AND HUB NEEDED TO BE CLEANED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO A MANUFACTURER COMMUNICATION NHTSA ID NUMBER: 10080901 (SERVICE BRAKES, AIR, SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM, SERVICE BRAKES, ELECTRIC). THE VEHICLE HAD BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO CONTRIBUTE TOWARDS THE COST OF THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. *BF CONSUMER STATED ENTIRE "HUB" ASSEMBLY WAS REPLACED.*JB

THE HATCH BACK DOOR WILL OPEN WHEN YOU EXIT OR ENTER THE VECHILE ON ITS ON, SITTING STILL

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE USING THE REMOTE KEY FOB, THE HATCH FAILED TO OPERATE. THE HATCH HAD TO BE OPENED MANUALLY AND WOULD CLOSE INDEPENDENTLY. ON ONE OCCASION, THE HATCH CLOSED ON THE CONTACT'S HEAD, BUT THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LIFTGATE PUMP NEEDED TO BE REPLACED AND THE HYDRAULIC ARMS WERE LEAKING ON THE DRIVER'S SIDE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED AN UNKNOWN CADILLAC DEALER AND NOTIFIED THEM OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 20-30 MPH, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AS IT WAS DEPRESSED TO THE FLOORBOARD. AFTER TWENTY MINUTES, THE VEHICLE DROVE AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (708) 576-5164), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THREE INDEPENDENT MECHANICS WHO STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,000. THE VIN WAS INVALID.

AM NOW CONSTANTLY DRIVING WITH THE HIGH BEAM LIGHTS ON AS I ALMOST STUCK A SMALL CHILD CROSSING THE STREET WHILE TRICK OR TREATING. THESE HEADLIGHTS ON LOW BEAM ARE A HAZARD!

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 50 MPH AT NIGHT, THE LOW BEAM HEADLAMPS FAILED TO EFFECTIVELY ILLUMINATE THE ROAD. UPON ENGAGING THE HIGH BEAM HEADLAMPS, THE CONTACT NOTICED A SIGNIFICANT DIFFERENCE IN THE QUALITY OF LIGHTING WITHOUT THE HIGH BEAM HEADLAMPS. IN ADDITION, THE CONTACT STATED THAT THE VISIBILITY OF THE DRIVER WAS IMPAIRED WHEN THE LOW BEAM HEADLIGHTS WERE ENGAGED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

HEADLIGHTS FILL UP WITH CONDENSATION AND PREVENT DRIVING AT NIGHT OR WEATHER WITH DECREASED VISIBILITY BECAUSE THEY DON'T WORK.

MY HEADLIGHTS ARE FULL OF CONDENSATION. THE LIGHTS ARE NOW SO DIM THAT I CAN ONLY DRIVE AT NIGHT USING THE BRIGHTS. SO INCREDIBLY DANGEROUS..ESTIMATE TO REPAIR IS $1500.00

MY HEADLIGHTS HAVE DEVELOPED A FILM MAKING IT DIFFICULT TO SEE AT NIGHT

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT DRIVER SIDE HEADLAMP FAILED TO ILLUMINATE DUE TO WATER AND CONDENSATION PRESENT INSIDE THE HEADLAMP ASSEMBLY HOUSING. THE CAUSE OF THE WATER INTRUSION INTO THE HEADLAMP WAS NOT DETERMINED. THE LOCAL DEALER EVERETTE GMC/CADILLAC(19236 I-30 BENTON AR) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.

I BOUGHT THIS CAR USED ABOUT 2.5 YEARS AGO. SINCE THEN I HAVE HAD TO REPLACE THE LOW BEAM BULB 7 TIMES ON BOTH SIDES. EVEN WHEN I REPLACE IT WITHIN A WEEK IT IS SO DIM I CAN HARDLY SEE TO DRIVE AT NIGHT. THE OTHER MORNING I WAS HEADING TO WORK AND I HAD MY HIGH BEAMS ON BUT A CAR WAS FLASHING ME SO I THOUGHT OK I WILL BE ALRIGHT FOR JUST A SECOND WITH THAT DIM LIGHT BUT WHEN I CLICKED IT TO LOW BEAM THEY WERE NON EXISTENT AND I ALMOST RAN OFF THE ROAD. THIS WOULD HAVE BEEN BAD AS I WAS ON A COUNTRY ROAD NOT HEAVILY TRAVELED. I DID NOT KNOW THAT THEY HAD COMPLETELY BURNED OUT AGAIN. I LOVE MY CADDY BUT THIS ISSUE IS DANGEROUS AND GOING TO FORCE ME TO GET RID OF IT.

MOISTURE BUIDUP IN BOTH OF MY HEADLIGHTS AND MADE IT HARD TO SEE AT NIGHT AND I RAN OFF ROAD .

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND HE COULD BARELY SEE THE ROAD WHEN DRIVING AT NIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

EXTREME CONDENSATION AND WATER INTRUSION OF DRIVER'S SIDE HEADLIGHT ASSEMBLY RESULTED IN HEADLAMP FAILURE. MINOR CONDENSATION AND WATER INTRUSION OF PASSENGER SIDE HEADLIGHT ASSEMBLY, BUT FUNCTIONING. NO WARNING OF HEADLIGHT BULB FAILURE ON INTERIOR INSTRUMENT PANEL. DISCOVERED WHILE VEHICLE WAS IN MOTION ON INTERSTATE HIGHWAY AFTER DARK. VERY POOR ROAD ILLUMINATION WITH ONLY ONE FUNCTIONING HEADLIGHT. NEEDED TO AVOID NIGHTTIME TRAVEL UNTIL REPAIRED. AFTER READING COMPLAINTS ON NHTSA WEBSITE AND OTHER CADILLAC FORUMS, I PURCHASED A OEM HEADLIGHT ASSEMBLY AT OUT OF TOWN CADILLAC DEALERSHIP FOR THE DRIVERS SIDE ASSEMBLY, AND HAD IT INSTALLED AT LOCAL GMC DEALERSHIP. MILEAGE AT FAILURE 89,650. REPAIRED AT 89,802. PURCHASED AS A USED VEHICLE AT LOCAL AUTO DEALERSHIP IN MARCH 2018 WITH 80,512 MILES.

THE HEADLIGHTS ARE SO SOON THEY ARE UNSAFE, IT'S LIKE DRIVING WITHOUT LIGHTS. I TOOK THE CAR TO THE DEALER AND WAS TOLD THEY DON'T KNOW WHAT THE PROBLEM IS. I ESCALATED THE ISSUE TO CADILLAC CUSTOMER SERVICE AND HAVE BEEN GETTING NO ANSWER ABOUT WHAT TO DO FOR OVER TWO WEEKS. IT'S SCARY AND UNSAFE TO DRIVE AT NIGHT SO I DON'T.

VISIBILITY WHEN ON MY WAY TO WORK ON THE HIGHWAY AT NIGHT MY LOW BEAMS ARE SO DIM THAT I CAN'T SEE THE ROAD, I HAVE A 2011 SRX, THIS IS HORRIBLE

MY PASSENGER SIDE HEADLIGHT ALWAYS GOES OUT WHEN IT RAINS DUE TO THE MOISTURE GETTING TRAPPED INSIDE

LOW BEAM HEADLIGHTS ARE VERY DIM, TO THE POINT OF HARDLY BEING ABLE TO SEE THE ROAD. I'VE REPLACED THE BULBS WITH NO HELP.

IN AUGUST 2018, I PURCHASED THIS 2011 CADILLAC SRX. AFTER DIVING THE VEHICLE AT NIGHT I NOTICED HOW DIM THE LOW BEAM HEADLIGHTS ARE. IT IS EXTREMELY DIFFICULT TO SEE ON UNLIT ROADS AND VERY DANGEROUS AS OTHER DRIVERS HAVE A DIFFICULT TIME SEEING ME AS WELL. I RESORTED TO USING MY HI-BEAMS. AFTER THESE INCIDENTS I INSPECTED THE HEADLIGHTS AND FOUND THAT BOTH LIGHTS HAVE ACCUMULATED CONDENSATION IN THE INTERIOR. I CONSULTED THE OWNERS MANUAL WHICH HONESTLY DIDN'T HELP MUCH. I HAVE SINCE RESEARCH THIS PROBLEM ON LINE TO FIND THIS HAS BEEN AN ON GOING PROBLEM SINCE 2010. AS A MAKER OF LUXURY VEHICLES CADILLAC SHOULD CORRECT THIS DANGEROUS PROBLEM.

I HAVE MOISTURE IN MY HEADLIGHT. THE BALLAST AND IGNITOR HAVE FRIEND FROM THE MOISTURE. APPARENTLY THIS IS A COMMON FAULT AND GM REFUSES TO DO ANYTHING. A CLASS ACTION SUIT NEEDS TO BE REFILLED AGAINST THEM FOR THEIR SHODDY WORKMANSHIP OF THEIR HEADLIGHTS.

MOISTURE IN HEADLIGHT BURNS OUT THE LIGHT. DANGEROUS CAUSE CAN'T SEE AT NIGHT

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