2014 Cadillac SRX Electrical System Problems

The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.

Safety Defect Remedies on 2014 Cadillac SRX (VIN: [XXX] ) Dear Sir/Madam, I am writing as the owner of a 2014 Cadillac SRX, VIN [XXX] , to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water Intrusion and Electrical Failure: My vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly causes electrical damage to the component located under the spare tire. I have personally replaced this component on three separate occasions, only to have it fail again after rain. This recurring failure disables my rear windshield wiper, a crucial safety feature. Driving with my child in the car while unable to clear the rear window is the most unsafe I have ever felt. Dangerously Dim Headlights: The front headlights are dangerously dim and do not provide adequate illumination for safe night driving. This is a well-documented issue with this model and poses a clear and present danger to my family and others. I have already spent my own money attempting to fix a problem that is a design flaw. I have no desire to pay for any further remedies for these issues. As the manufacturer, General Motors is responsible for the safety of its vehicles. I have also filed a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding these matters. I await your prompt response and a clear plan to resolve these critical safety issues at no cost to me. Sincerely, [XXX] [XXX] [XXX] [XXX] Vehicle VIN: [XXX] Current Mileage: 134,683 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Cadillac cue system started with spider veins on screen then stopped working at same time light gate goes up and down on its own when driving very dangerous, sometimes when parked it will go up part way down up again and then close someone walks by might hurt them shame Cadillac will not admit to this mistake on a 50000 car

The contact owns a 2014 Cadillac SRX. The contact stated while driving approximately 5 MPH, the infotainment screen intermittently darkened and became inoperable. Additionally, the back-over prevention camera was intermittently inoperable. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was an unknown component failure that needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and made the contact aware of a GMC reimbursement program associated with the failure. The failure mileage was approximately 69,000.

Seat heater burned a hole through the seat on the driver side.

My CUE screen is cracked and unresponsive. I went to the dealership and they said it was out of warranty and they would not repair item. From looking online the CUE system is defective and has affected many Cadillac cars. I am very disappointed with GM. I had the top model and it should not have cracked. They have known about the problem for years and chose to ignore it. I am leery of buying another Cadillac since they do not care about their customers.

Class action lawsuit was file for headlights that go dim after life of the vehicle. I never received letter in regards to lawsuit and dealer will not help to replace headlights. This should be a recall headlights are very important dealer and manufacture are aware of this headlight issue because of the class action lawsuit they settled. PLEASE MAKE THIS A RECALL HEADLIGHTS GO DIM NO VISIABILITY AT NIGHT!!!! Manufacture recommends to replace out of pocket expense to consumer knowing it is a manufacture defect on their part. No accident but many close calls.

GM Corp/Cadillac issued a recall to the vehicles info center CUE screens. They were deteriorating and potential provide false information on the cars message center. Cadillac replaced t he CUE screen on the 2014 SRX . The same screen that was replaced is now deteriorated to the point, that after 30 minutes of driving, the screen has become inoperative to the touch and not able to display and current information about the cars condition. This inoperative screen and lack of information creates a distraction and concern about the cars condition. Recall / Repair was done under invoice #218494 from AutoNation Cadillac of West Palm Bch, Fla

My elderly mother has a 2014 Cadillac SRX. While the vehicle was parked, the center information radio cue system screen cracked all of sudden. I am unable to use or see the cue system and afraid to touch the screen, so that I will not cut my hand or get injured. There was no warning that the screen had cracked. Since the incident first happened the cracking has gotten so much worst. I had my my mother take the vehicle to the dealer, to figure out why this happened, they informed me that the cost to replace the entire cue system would cost over $1200, and it was nothing that they could do, and that they have never seen this happen before. The vehicle only had approximately 43,000 miles on it when this happened. This is extremely unacceptable. TSB: PIC6055C (Electrical: Radio/Tape Deck/CD).

ENTERTAINMENT CUE SYSTEM JUST STARTING CRACKING FOR NO REASON AT ALL. MY VEHICLE WAS JUST PARKED AND I CAME OUT TO MY VEHICLE AND I NOTICED THE SCREEN WAS STARTING TO CRACK AND SPREADING.

INFORMATION SCREEN LOCKED UP NOT ALLOWING ME TO ACCESS CLIMATE CONTROL, RADIO, PHONE, NAVIGATION. MY MECHANIC TELLS ME THIS IS COMMON AT ABOUT 65000 MILES AND MINE JUST TURNED 66000. THE FIX IS ABOUT $1500.. ACCORDING TO INTERNET INFORMATION THIS IS A COMMON PROBLEM. PLANNED OBEISANCE BY GM? VEHICLE WAS STATIONARY AND I WAS TRYING TO GET IN PHONE MODE FROM CLIMATE TO HOOK UP HANDS FREE PHONE. NOTHING HAPPENS WHEN YOU TRY TO CHANGE MODE.

ENGINE LIGHT REPEATEDLY COMES ON AT 100000 MILES. THEN GOES OFF. CODES INCLUDE : CAMSHAFT POSITION ACTUATOR BLOCK 1, TRACTION CONTROL, BLINKING ENGINE LIGHT. AFTER DRIVING FOR A DISTANCE OF 10 MILES OR MORE FOR A DURATION OF 1 TO 3 HOURS IN LIGHT OR HEAVY TRAFFIC.

THE HEADLIGHTS HAVE BEEN GETTING MORE DIM CAUSING SAFETY ISSUES AT NIGHT FORCING ME TO USE THE HIGH BEAMS TO MUCH AND GM TRIED TO FORCE OWNERS TO PAY TO FIX $1700 ESTIMATE OUT POCKET WITH THE HOPE & PRAYER THEY WOULD REIMBURSE THROUGH A THIRD PARTY THAT HAS BEEN A NIGHTMARE AS DOCUMENTED ON:: HTTPS://GMAUTHORITY.COM/BLOG/2020/03/2010-2015-CADILLAC-SRX-OWNERS-STILL-BATTLING-WITH-HEADLIGHT-PROBLEMS/COMMENT-PAGE-5/#COMMENT-1001328 AND HTTPS://CADILLACSOCIETY.COM/2020/03/10/OWNERS-CONTINUE-TO-STRUGGLE-WITH-CADILLAC-SRX-HEADLIGHTS/ I HAD MORE THAN ONE INCIDENT THAT SHOWS MY CAR COULD CAUSE INJURY BASED ON MAKING MISTAKES FOR LACK OF VISIBILITY. THIS IS A DEATH WAITING TO HAPPEN AND GM IS BARELY GOING THROUGH THE MOTIONS TO MAKE SURE THEY ARE NOT IGNORING IT BUT BLOWING IT OFF IN MANY WAYS SUPPRESSING IT IN MANY WAYS . THE OTHER PROBLEMS WITH THE WHEEL BEARINGS AND SUSPENSION ARE SCARY WHEN YOU HEAR THE NOISES AND I THINK MORE SCARY WHEN YOU ASK FOR AN ESTIMATE WHICH I WILL PUT OFF DECIDING TO TAKE A CHANCE WITH AN AREA OF THE CAR THAT CAN TRULY CAUSE DEATH IF THE PAST MEANS ANYTHING. I AM GOING TO MENTION THE PROBLEM WITH THE DEFECTIVE QUE SYSTEM THAT THEY ARE CLEARLY TRYING TO DENY BUT DID PAY 90% OF MY $1000 REPAIR WITHOUT TAKING BLAME AND OF COURSE THIS IS NOT A REAL SAFETY CONCERN BUT WORTH DESCRIBING BECAUSE IT SHOWS A CLEAR PATTERN OF SUPPRESSION AND AVOIDANCE TO RECALL A CLEARLY DEFECTIVE PART OF A VEHICLE . THANK YOU FOR YOUR TIME AND CONSIDERATION.

MY CUE SCREEN IS NO LONGER FUNCTIONING. 1) BACK UP CAMERA IS NO LONGER VISIBLE WHEN PARKING MY CAR. 2) GPS IS NO LONGER AVAILABLE BECAUSE I CANNOT GET INTO THE SYSTEM, I HAVE TO USE MY CELL PHONE FOR GPS ON THE HIGHWAY MAKING IT UNSAFE DUE TO THE SUPER SMALL SCREEN INSTEAD OF THE LARGE CUE SCREEN IN THE CADILLAC SRX I PURCHASED. 3) YOU CAN NO LONGER PAIR YOUR CELL PHONE WITH THE BLUETOOTH IN THE CADILLAC, BECAUSE THE TOUCH SCREEN WILL NOT FUNCTION. THIS MAKES MY VEHICLE NO LONGER HANDSFREE. 4) RADIO STATIONS AND XM NO LONGER AVAILABLE AND OTHER OPTIONS.

THE BACKUP MONITOR TOUCHSCREEN CRACKED INTO A SPIDERWEB EFFECT. I DON'T KNOW WHY BUT WAS SUDDENLY LIKE THAT AND HAS GOTTEN WORSE. *TR

THE CUE SCREEN STARTED TO SPIDER ON ITS OWN

WHEN IT RAINS IT CAUSE WATER TO COLLECT IN THE SPARE TIRE COMPARTMENT WHERE THE MODULE FOR THE LIFTGATE IS HOUSED. WHICH CAUSE THE CAR TO THINK IT'S BEEN STOLEN AND MAKES THE DASHBOARD AND SAFETY FEATURES DISABLE. IT ALSO MAKE THE CAR DON'T WANT TO TURN OFF AND IT RANDOMLY TURNS ON IF THE KEY IS NEAR BY. IT'S A KNOWN ISSUE WITH THE CADILLAC SRX THAT CADILLAC REFUSE TO FIX OUT OF GOOD FAITH FOR ITS CUSTOMERS. IF THE MODULE GET WET YOU CAN SAY GOODBYE TO ANTILOCK BRAKES , TRACTION'S CONTROL ,AIRBAGS ,AND A HOST OF OTHER FEATURES TILL IT DRY OUT.

THE CADILLAC CUE HAS FROZEN AND NEEDS TO BE REPLACED. THE HIGHLIGHTS ARE SO DIM IT IS IMPOSSIBLE TO DRIVE AT NIGHT.

Dim lights housing burned out. Diagnosed by local mechanic and confirmed by Cadillac dealership in Smyrna, Ga. Service dept. says all SRX are having this problem, but he also stated that the recall was already done. The actual recall I received was about condensation in the lights which does not seem to be a problem for my vehicle, so if people are taking their vehicles in and being told the recall is already done, then they are probably not reporting the problem. This affects the safety of myself and others as I am unable to see well in dimly lit areas and I have to use my bright lights to avoid having an accident. There is no warning indicator for this. I can just tell that the lights are not working properly. Also the electronic touch screen that controls the radio and heating is not working properly. I cannot redirect the heat, so it only blows out of defrost vents. It’s very cold in the back for my 4 year old. My vehicle is available for inspection upon request and once I get the mechanic to look at it again, I can provide a picture of the burned out housing unit.

THE CADILLAC CUE SYSTEM DOES NOT WORK PROPERLY. THE ORIGINAL WENT OUT, THE ONE THEY FIXED UNDER WARRANTY WENT OUT, AND NOW THEY DON'T WANT TO HELP ME FIX WHAT I HAVE. IT WAS ONLY 18 MONTHS AGO WHEN THEY REPLACED THE CUE SYSTEM. IT OPERATES LIKE THIS REGARDLESS OF THE WAY YOU DRIVE IT.