2015 Cadillac SRX Complaint Log

THE LOW BEAM HEADLIGHTS MAKE IT EXTREMELY DANGEROUS TO DRIVE THIS VEHICLE AT NIGHT. PURCHASED THIS CAR ONE WEEK AGO. FIRST TRIP OUT AT NIGHT AND WAS FRIGHTENED BEYOND BELIEF. IT IS LIKE DRIVING WITH NO HEADLIGHTS. CADILLAC OR GM HAS GOT TO FACE THIS PROBLEM BEFORE SOMEONE IS KILLED. WE PAID WELL FOR THIS VEHICLE AND BUYERS SHOULD NOT HAVE TO FOOT THE BILL FOR A DEFECT!! I WILL BE HAPPY TO ENTER INTO A CLASS ACTION SUIT AGAINST EITHER CADILLAC OR GM TO FORCE THIS HAZARD TO BE DEALT WITH.

FOR OVER A YEAR(MAYBE EVEN CLOSE TO TWO YEARS), I HAVE BEEN CALLING IN TO CADILLAC, GM, AND MY LOCAL DEALER SHIP HEARD ALLEN CADILLAC IN ATHENS, GEORGIA TO COMPLAIN ABOUT FAULTY HEADLIGHTS/HEADLAMPS. THE LIGHTS HAVE PROGRESSIVELY GOTTEN WORSE TO THE POINT I EITHER CANNOT DRIVE AT NIGHT OR HAVE TO KEEP ON MY HIGH BEAMS. VISIBILITY AND DEPTH WITH LOW BEAMS IS EXTREMELY POOR. THERE HAVE BEEN A FEW TIMES WHEN OTHER CARS DIDN'T SEE ME UNTIL THE LAST SECOND AND TIMES I HAVE MISSED A ROAD/STREET BECAUSE I CAN'T SEE THE ROAD LINES. INITIALLY, I TOOK MY CAR TO THE LOCAL DEALERSHIP AND WAS TOLD TO WAIT BECAUSE GM/CADILLAC HAD JUST STARTED A REIMBURSEMENT PLAN SPECIFICALLY FOR THE HEADLIGHT ISSUE. I WAS TOLD TO WAIT FOR A LETTER AND THEN COME BACK. AFTER WAITING A FEW WEEKS, I CALLED THE CADILLAC/GM NUMBER AGAIN AND WAS TOLD TO WAIT FOR THE LETTER AS THEY WERE STILL PROCESSING. FAST FORWARD, I HAVE CALLED IN TOO MANY TIMES TO RECALL BEING TOLD VARIOUS THINGS. I HAVE BEEN TOLD MY CAR WAS NOT IN THE REIMBURSEMENT PLAN, . WAS TOLD I MISSED THE TIME FOR MY REIMBURSEMENT. I WAS TOLD TO WAIT BECAUSE I WOULD BE I'M THE NEXT ROUND OF LETTERS. I WAS TOLD THERE IS NO NEXT ROUND OF LETTERS. I WAS TOLD THAT OF I DIDN'T RECEIVE A LETTER, THERE WAS NOTHING WRONG. I WAS TOLD THAT EVEN IF I WAS SUPPOSED TO GET A LETTER BUT NEVER GOT ONE, IT DIDN'T MATTER BECAUSE THE TIMEFRAME IS OVER. AGAIN...MORE CALLS. THEN AN ADVISOR LEFT A VOICEMAIL ABOUT BEING ABLE TO OFFER ASSISTANCE. I TOOK MY CAR TO THE LOCAL DEALERSHIP WHO SAID THAT GM HAD OFFERED TO PAY CLOSE TO $800, BUT WHEN THEY PUT IN A CALL THE SERVICE WAS DENIED. AFTER SUBSEQUENT CALLS, I WAS GIVEN THE RUN-AROUND YET AGAIN. TWO WEEKS AGO, I WAS TOLD TO TAKE MY CAR TO HAVE A DIAGNOSTIC ON THE HEADLIGHTS/HEADLAMPS. THIS WHOLE THING HAS BEEN RIDICULOUS, AND I KNOW THERE HAVE BEEN NUMEROUS COMPLAINTS FROM READING. AT WHAT POINT DOES THIS MATTER?

PURCHASED FACTORY CERTIFIED 2015 CADILLAC SRX 11/2018. IN 12/2018 ONE DIM HEADLIGHT STOPPED WORKING. IN 1/2018 2ND DIM HEADLIGHT QUIT WORKING MAKIN IT DIFFICULT TO SEE WITHOUT BRIGHT LIGHTS. FOG LAMPS ALSO STOPPED WORKING. TRULY A SAFETY MATTER. SEARCH OF INTERNET SHOWS MANY OTHER SRX'S WITH SAME PROBLEM WITH NO FACTORY FIX. CLASS ACTION SUIT FILED IN CALIFORNIA ONLY. PROBLEM IS MOISTURE ENTERING HOUSING WHERE BULBS ARE MOUNTED. CADILLAC DEALER COULD NOT STATE WHY DIM HEADLIGHTS AND FOG LIGHTS DON'T WORK. MAKES DRIVING HAZARDOUS WHEN BRIGHT HEADLIGHTS CAN'T BE USED. DIM HEADLIGHTS AND FOG LIGHTS DO NOT WORK AT ALL.

THE LOW BEAMS ON THIS VEHICLE CREATE A DRIVING HAZARD AT NIGHT. THERE LITERALLY ARE HUNDREDS OF COMPLAINTS JUST BY DOING A GOOGLE SEARCH. SEE ALSO CARPROBLEMZOO.COM GM/CADILLAC HAS NO FIX. THE LIGHTS DO NOT PROJECT PROPERLY AND IN DARK AREAS YOU CAN'T TELL AT TIMES THAT THE LIGHTS ARE WORKING. GM SHOULD BE REQUIRED TO FIX THIS ISSUE. I REPLACED THE HALOGEN LIGHTS WITH NEW HALOGENS AND NO DIFFERENCE. I THEN UPGRADED HALOGENS TO LED BULBS WITH A MINIMAL FIX. PLEASE TAKE THESE ISSUES SERIOUSLY. PEOPLE HAVE WRITTEN ONLINE THAT THEY CANNOT DRIVE THE VEHICLE AT NIGHT. THE ONLY SAFE MEASURE IS TO DRIVE WITH HIGH BEAMS, WHICH IS NOT POSSIBLE. THIS PROBLEM IS SYSTEMIC WITH THE LUXURY EDITION CADILLAC SRX. I THINK IT'S THE LENS OR ELECTRICAL. I THINK THIS IS THE REASON THAT THE 2016 SRX HAS HID HEADLIGHTS. NUMEROUS WEBSITES INDICATE COMPLAINTS FROM DRIVERS WHO SAY THAT THE CADILLAC DEALERSHIPS ACKNOWLEDGE THE ISSUE BUT ALSO SAY THAT GM HAS NOT ISSUED A FIX. DEALERSHIPS WANT HUNDREDS OF DOLLARS UP TO OVER A THOUSAND DOLLARS TO FIX IT, BUT THEY ALSO STATE THAT THE FIX MIGHT NOT WORK. PLEASE INVESTIGATE THIS. IT IS TRULY A SERIOUS SAFETY ISSUE. PLEASE HOLD GM ACCOUNTABLE. THANK YOU FOR YOUR TIME AND CONSIDERATION. THIS PROBLEM OCCURS WHEN DRIVING. IT IS EXTREMELY DIFFICULT TO SEE THE ROAD AND TO SEE PEOPLE WALKING ACROSS THE STREET AND TO SEE PAINT LINES. THE LIGHTS DO NOT PROJECT SOLIDLY AND WIDELY AS DO OTHER MAKES OF VEHICLES ON THE ROAD. I AM TAKING MY CAR TO THE DEALERSHIP ON 2/2/19 TO ASK THEM TO ASSESS THE SITUATION.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5454139288. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

THE DIM HEAD LIGHTS ON MY VEHICLE ARE SO DIM THEY ARE UNUSABLE MAKING IT DIFFICULT TO EVEN DRIVE MY VEHICLE AT NIGHT OR IN THE RAIN.

Since 2019, my headlights began to dim and have gradually worsened. Now they are defective and ineffective. I have had close close calls when trying to drive at night. It is almost impossible to drive at night without high beams. I have been pulled over twice and given warnings about my headlights. It is very hard to navigate driving especially when other drivers can barely see my car. I have driven over curbs, crossed lane lines, and have been unable to see turning lanes. Other cars have have had issues seeing my car due to the low lights and this has led to some other very close calls. The situation is very unsafe and risky. The malfunctioning of the lights have pretty much rendered my car useless after dark or in rainy weather. I have spoken to numerous individuals at both the local dealership and GM to no avail. I have been told so many different stories and given differing plans of actions. The dealership people told me to wait on a letter from GM/Cadillac. After weeks, ai contacted GM/Cadillac who also told me to wait on a letter. After another few weeks and still without a letter, I contacted GM/Cadillac again and that's when the real "runaround" began. Two years later, my headlights are even worse and I don't really drive my car that much out of fear. I continue to contact GM/Cadillac at least once or twice a month to no avail. My car was inspected by a dealership who confirmed that I indeed have headlight/headlamp issues due to a GM problem with the production of the headligh/headlamp assembly which collects moisture. They also confirmed that GM should have sent me a reimbursement letter. My car is available for anyone who needs to inspect it. I just don't understand how a company such as GM who claims to be of excellence and such quality will not repair and take responsibility for it's mistakes and production errors.

THE SUNROOF EXPLODED WHILE DRIVING ON INTERSTATE 67 (SAN DIEGO COUNTY) ON THE MORNING OF DECEMBER 31, 2018. APPROXIMATE SPEED WAS 55 MPH. IT SOUNDED LIKE A LARGE BLAST WHEN IT BLEW. GLASS FLEW EVERYWHERE, MOSTLY OUTWARD. IT LEFT A HOLE IN THE SUNROOF APPROXIMATELY 14 INCHES LONG AND 10 INCHES WIDE.

THE NEXT AREA OF CONCERN WAS ENTERING THE CAR DEALERSHIP (TRAPP CADILLAC IN HOUMA, LOUISIANA) ON 12/28/2018 TO HAVE THE HEADLIGHTS CHANGED. THE COST OF THIS CHANGE/REPLACEMENT WAS $942.94 FOR THE LABOR. THE DEALERSHIP DID, HOWEVER, WARRANTY THE HEADLIGHTS. MADE THE HEADLAMPS GOOD, BUT REFUSE TO HONOR THE LABOR(SEE ATTACHED) WHEN DRIVING AT NIGHT/RAINING DAYS THE LIGHTS WERE SO DIM VISIBILITY WAS ALMOST IMPOSSIBLE FOR SAFE DRIVING. THERE WAS A SERIOUS PROBLEM WITH THE HEADLIGHTS ON MY CADILLAC. I CHOSE FOR THE SAFETY OF MY FAMILY AND OTHERS THIS PROBLEM MUST BE ADDRESSED IMMEDIATELY BY PROFESSIONALS.

THE HEADLIGHTS ARE VERY DIM IT MAKES IT DIFFICULT TO SEE AT NIGHT. IT SEEMS AS IF THE HEADLIGHTS ARE NOT ON AT ALL AT NIGHT. IT'S A SAFETY ISSUE AND WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. UPON TALKING TO THE DEALERSHIP AND CALLING CADILLAC CUSTOMER SERVICE, THEY TOLD ME THEY ARE AWARE OF THE PROBLEM BUT THAT THERE IS NO FIX FOR IT.

I PURCHASED THIS VEHICLE USED IN NOVEMBER 2018 FROM THE LOCAL LEXUS DEALER. I DIDN'T DRIVE IT AT NIGHT PRIOR TO TAKING A TRIP IN DECEMBER 2018 WHEN I LEFT EARLY IN THE MORNING IN A RAINSTORM. I WAS SHOCKED THAT I COULDN'T SEE A THING AND THOUGHT IT WAS JUST THE RAIN. LATER I DISCOVERED IT WAS THE HEADLIGHTS THAT WERE EXTREMELY DIM. I CONTACTED THE LOCAL CADILLAC DEALER WHO KNEW ABOUT THE PROBLEM AFFECTING THIS YEAR AND OTHER SRX MODELS. THEY SAID THEY COULD REPLACE THE ENTIRE HOUSING, ETC BUT THAT THE PROBLEM COMES BACK. THEY SAID THEY COULD NOT REPLACE WITH HALOGEN OR OTHER AFTER MARKET PARTS SINCE THEY ARE NOT CADILLAC PARTS. THEY ASKED THAT I LET THEM KNOW IF HALOGEN LIGHTS WOULD FIX THE PROBLEM IF I GO THAT ROUTE. HOW ON EARTH COULD THIS CAR NOT BE RECALLED TO FIX THE PROBLEM? THIS SITUATION IS JUST PLAIN DANGEROUS AND CANNOT BE SAFELY DRIVEN AT NIGHT WHEN LIGHTS ARE NEEDED!!

THE HEADLIGHTS ARE EXTREMELY DIM, AFRAID TO DRIVE AT NIGHT BECAUSE I CAN'T SEE AROUND OR IN FRONT OF ME WITHOUT USING MY HIGH BEAMS, ITS VERY DANGEROUS. I FEEL THAT ITS A SAFETY ISSUE. I HAVE ALSO READ THAT OTHERS HAVE THE SAME ISSUES AND CADILLAC HAS NOT CORRECTED THE PROBLEM, I ALSO READ THAT THERE WAS CLASS ACTION SUITS IN FLORDIA AND CALIFORNIA BECAUSE OF THIS PROBLEM.

DIM HEADLIGHTS ARE DEFECTIVE. I CAN BARELY SEE TO DRIVE AT NIGHT. THERE ARE GROUPS ON FACEBOOK OF NUMBERS OF PEOPLE WITH THE SAME COMPLAINT. PLEASE INVESTIGATE THIS MATTER BEFORE SOMEONE IS KILLED.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS ILLUMINATED EXTREMELY LOW. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. QUANTRELL CADILLAC (1490 E. NEW CIRCLE RD, LEXINGTON, KY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 83,000.

THE COMPLAINT IS ABOUT MY TIRES. I BOUGHT MY CAR IN NOV 2017/TOOK MY CAT ABOUT TIRES/THEY STAT I NEED 4 NEW TIRES/BUT BECAUSE I JUST BROUGHT THE CAR, THEY WOULD GIVE ME 4 TIRES/AND THAT CAR SHOULD HAVE WHEN OUT WITH THEM TIRES. I JUST TOOK MY CAR BACK AGAIN FOR TIRES/ NOW THEY STATE I NEED 4 NEW TIRES/MY AIR KEEP GOING OUT OF MY TIRES

I TWICE COMPLAINED TO DEALERSHIP THAT THE LIGHTS WERE NOT ILLUMINATING AND I HAD TO DRIVE WITH MY BRIGHTS ON. TWICE THEY DID NOTHING. I WAS PULLED OVER BY A POLICE OFFICER WHO TOLD ME HE THOUGHT I HAD ONLY MY FOG LIGHTS ON AND NOT HEAD LIGHTS. THIS CAR DOES NOT HAVE FOG LIGHTS AND THE OFFICER WAS SHOCKED THAT THE CADILLAC HAD SUCH A POOR SET OF HEADLIGHTS. I RETURNED TO THE DEALERSHIP WHO HANDLED IT IN A TERRIBLY U.N. PROFESSIONAL WAY AND TOLD ME THE HEADLIGHTS ARE NOT COVERED UNDER EXTENDED WARRANTY. I REMINDED THEM THAT WHEN I FIRST STARTED THE COMPLAINTS THE ORIGINAL MANUFACTURE WARRANTY WAS IN PLACE. A SALES PERSON FROM THE DEALERSHIP SUGGESTED THAT I SHOULD BUY A DIFFERENT CADILLAC TO FIX THIS ISSUE. IT'S APPALING TO ME TO FIND A LACK OF CUSTOMER SERVICE FROM CADILLAC I BOUGHT A CADILLAC TO SUPPORT 'BUY AMERICAN' - I COULD NOT BE MORE DISAPPOINTED. MY FRIEND DRIVES A LEXUS AND IS CONSTANTLY TELLING ME HOW GREAT THEIR CUSTOMER SERVICE IS. TO SAY THAT AM INCREDIBLY DISAPPOINTED IN CADILLAC IS AN UNDERSTATEMENT. I WRITE THIS AS I WAIT TO HEAR FROM CADILLAC. I BROUGHT MY CAR THERE AND ASKED THEM TO DRIVE IT AT NIGHT- IT'S TIME FOR IT TO BE INSPECTED. LET'S SEE IF THEY ARE WILLING TO PUT THEIR NAME ON AN INSPECTION. I HAVE A BEAUTIFUL CADILLAC THAT IS NOT SAFE TO DRIVE IN THE WINTER MONTHS PAST 4:30 N THE AFTERNOON. THIS IS UNACCEPTABLE. THE LIGHTS DO NOT ILLUMINATE. IN ORDER TO SEE THE ROAD I HAVE TO DRIVE WITH 'BRIGHTS ON' - I HAVE EVEN PULLED ONTO THE SHOULDER OF THE ROAD SO I CAN GET OUT AND CHECK IF THE LIGHTS ARE ON. THIS IS SO UNSAFE. I HAVE TO KEEP UP WITH OTHER TRAFFIC AT NIGHT SO I CAN USE THEIR HEADLIGHT ILLUMINATION AS A WAY TO NOT HAVE TO DRIVE WITH MY BRIGHTS ON - I DO NOT WANT TO CAUSE UNSAFE SITUATION FOR OTHER MOTORISTS BY DRIVING WITH MY BRIGHTS ON.

VEHICLE'S LOW BEAMS ARE EXTREMELY DIM MAKING OPERATION DIFFICULT. ILLUMINATION AT THE 115 FT DISTANCE IS QUESTIONABLE. VEHICLE IS A HAZARD TO OPERATE FOR SELF & OTHERS AFTER DUSK AND BEFORE DAWN.

TAKATA RECALL REAR TOE LINK ADJUSTER. I WAS TRAVELING IN THE VEHICLE WITH MY DAUGHTER ON THE FEEDER OF BELTWAY8 SOUTH COMING DOWN OFF A BRIDGE. THE VEHICLE BEGIN TO MOVE ACROSS THE ROAD IN A JERKING MATTER. I DID NOT HAVE CONTROL OF THE CAR. I TOOK MY FOOT OFF THE GAS TO HELP REDUCE SPEED OF THE CAR. ONE THE CAR STOP MOVING. I PULLED OVER TO A COMPANY DRIVEWAY AND CALLED ONSTAR TO COME TOW THE VEHICLE. THE VEHICLE DID NOT WRECK OR HIT ANY OTHER VEHICLE.

WHEN I AM DRIVING IN THE DARK BOTH OF MY HEADLIGHTS ARE EXTREMELY DIM ESPECIALLY ON THE INTERSTATE. I AM UNABLE TO SEE SHORT DISTANCES IN FRONT OF ME AND IT HAS BECOME A SAFETY ISSUE. I HAVE HAD THE BULBS REPLACED TWICE WITH DIFFERENT TYPES OF BULBS AND IT DID NOT HELP AT ALL.

MY 2015 CADILLAC SRX LIGHTING IS TOO DIM TO DRIVE AT NIGHT. I HAVE TO RELY ON OTHER DRIVERS LIGHTS TO HAVE A GOOD VIEW OF THE ROAD. IF THERE ARE NO OTHER DRIVERS NEAR ME, I NEED TO USE MY BRIGHT LIGHTS AS A SAFETY PRECAUTION. I HAVE REPLACED THE LIGHT BULBS BUT THAT DID NOT FIX THE ISSUE. IN READING VARIOUS ONLINE FORUMS, THERE ARE A LOT OF OTHER OWNERS WITH THE SAME ISSUE. I CONTACTED THE DEALERSHIP AND THEY QUOTED ME $2,000 TO FIX IT BUT CLEARLY THIS SHOULD BE A RECALL. THE ISSUE STARTED APPROXIMATELY 1 YEAR AGO. I HAVE BEEN PATIENTLY WAITING FOR A RECALL. THIS IS A VERY DANGEROUS ISSUE AND I FEAR MY LIFE MAY BE IN DANGER AS A RESULT OF IT. I TRY TO ONLY DRIVE AT NIGHT WHEN IT'S ABSOLUTELY NECESSARY.

AT 32,650 MILES, WHILE PARKED IN MY DRIVEWAY, THE CAR BEGAN TO FLASH THE HEADLIGHTS AND HONK THE HORN FOUR TIMES IN SUCCESSION, THEN IT WOULD STOP. I SAW THIS HAPPEN FOUR DIFFERENT TIMES IN TWO DAYS WHILE IT WAS PARKED. AT THIS TIME, THERE WAS ALSO A CONSTANT TICKING SOUND IN THE REAR OF THE CAR AND THE LIFT GATE WOULD NOT OPEN. I TOOK IT TO MY LOCAL CADILLAC SERVICE TODAY, NOVEMBER 19, 2018. THE PROBLEM WAS DIAGNOSED AND I WAS TOLD THE SUNROOF REAR DRAINAGE TUBES HAD LEAKED WATER ONTO THE LIFT GATE MOTOR CAUSING IT TO QUIT WORKING. THIS REPAIR WOULD COST ME A MINIMUM OF $1800 BECAUSE THE WARRANTY EXPIRED ON NOVEMBER 4, 2018, (DUE TO THE DELIVERY DATE BEING BEYOND THREE YEARS). SINCE PURCHASING THIS CERTIFIED PRE-OWNED 2015 CADILLAC SRX LESS THAN ONE YEAR AGO, I'VE DEALT WITH HEADLIGHTS SO DIM I COULD NOT SEE TO DRIVE AT NIGHT. AFTER FOUR VISITS TO CADILLAC SERVICE THEY FINALLY FIGURED OUT A FIX. THERE WERE TRANSMISSION ISSUES: THE CAR WOULD HESITATE WHEN GIVING IT THE GAS FROM A STOPPED OR SLOWED POSITION TO THE POINT IT JERKED ME AND MY PASSENGERS BACK IN OUR SEATS. ONCE AGAIN, IT TOOK FOUR TRIES TO GET IT FIXED. AND, THE BATTERY COMPLETELY DIED AT 30,000 MILES.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.*JB

JUST BOUGHT THIS VEHICLE. LOW BEAMS ARE SO DIM IT IS HARD TO WATCH FOR DEER. MAKING ME UNEASY TRYING TO DRIVE AT NIGHT.

DRIVING AND SITTING STILL DURING HEAVY RAINFALL, WATER STARTS LEAKING INTO VEHICLE ON RIGHT SIDE BELOW THE GLOVE COMPARTMENT. THE WATER WAS A CONSTANT FLOW. THIS COULD HAVE CAUSED AN ELECTRICAL SHORT, MADE DRIVING HAZADOUS.I'M NOT WHAT THE CAUSE OF THE LEAK IS.

CUE INFOTAINMENT TOUCH SCREEN IS MALFUNTIONING CAUSING DISTRACTION FROM DRIVING SINCE ATTENTION TO ROAD IS INTERRUPTED TO MAKE ADJUSTMENTS VARIOUS SIGHT REQUIRED SYSTEMS IN VEHICLE. KNOWN PROBLEM FOR SEVERAL MODEL YEARS, YET NOT RECALLED FOR CORRECTION. REPAIR ESTIMATE IS $1,500.00. CAUSED HITTING OF CURB AND DESTROYING 2 TIRES (COST $600.00) WHEN SCREEN FIRST BECAME INOPERATIVE, WHILE VEHICLE WAS IN MOTION ON A CITY STREET.

THE HEADLIGHTS ON MY SRX ARE SO DIM THAT I CANNOT SEE TO DRIVE AFTER DARK. AFTER SEARCHING THE INTERNET IT SEEMS THIS IS A VERY COMMON ISSUE THAT CADILLAC HAS NOT ADDRESSED. WE ARE NOW WORKING WITH A MECHANIC TO ORDER AFTERMARKET REPLACEMENTS SINCE CHANGING THE ENTIRE HEADLIGHT ASSEMBLY. REPLACING THE HEADLIGHT BULBS OVER THE PAST WEEKEND DID NOTHING TO IMPROVE THE LIGHT PUT OUT BY THE HEADLIGHTS. I ALSO VISITED THE BODY SHOP THAT MADE A MINOR REPAIR TO THE CAR IN DEC 2018 THINKING THE HEADLIGHTS WERE MISALIGNED AND WAS TOLD THE DRIVER SIDE LIGHT WAS SIGNIFICANTLY DIM COMPARED TO THE PASSENGER SIDE. THE ISSUE WITH THE HEADLIGHTS IS FOR THE LOW BEAMS AND NOT THE HIGH BEAMS. THIS ISSUE CAN BE SEEN WHILE PARKED OR DRIVING ON THE HIGHWAY, DURING TURNS AS WELL

EXTERIOR LIGHTING IS DANGEROUSLY [XXX] DIFFICULTY DRIVING VEHICLE AT NIGHT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THE HEADLIGHTS ARE EXTREMELY DIM, I HAVE ALMOST WRECKED BECAUSE I WAS UNABLE TO SEE. I HAVE REPLACED THE BULBS WITH THE XD1 EXTRA BRIGHT AND DID NOT EVEN MAKE A DIFFERENCE. THIS IS A DANGEROUS CAR TO DRIVE AT NIGHT AND I CAN'T BELIEVE CADILLAC REFUSES TO MAKE THIS RIGHT.

THE LOW BEAM HEADLIGHTS ARE SO DIM THAT THEY DO NOT PROVIDE SUFFICIENT LIGHT FOR NIGHT DRIVING.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.

THERE SEEMS TO BE NO FIX FOR LOW BEAMS ????

I PURCHASED THE VEHICLE IN JULY OF 2018 AND NOTICED THE HEADLIGHTS SEEMED DIM. THOUGHT MAYBE I WAS JUST STILL ADJUSTING TO NEW CAR. WENT ON HIGHWAY EARLY IN THE MORNING ONE DAY BEFORE SUNUP AND REALLY COULD NOT SEE.. THOUGHT THE HEADLIGHTS WERE OFF. PULLED OVER AND CHECKED. THEY WERE ON BUT JUST VERY DIM. DEALER SAID IT WOULD COST AROUND $1800. AFTER I SENT THEM COPIES OF ARTICLES I HAD READ ABOUT THESE LAWSUITS BY OTHER PEOPLE, THEY AGREED TO REPLACE HEADLIGHTS FOR FREE. MY CONCERN IS IT WILL NOT WORK OR IT WILL JUST HAPPEN AGAIN IN TIME... AS SOME OTHERS HAVE INDICATED. THEY SHOULD FIX THE PROBLEM.

WE PURCHASED THIS CAR IN OCTOBER 2018. A FEW DAYS LATER WE WERE DRIVING HOME AT NIGHT. I TURNED ON THE LOW BEAM HEADLIGHTS AND TOLD MY WIFE I COULD BARELY SEE ANY LIGHT. A FEW MOMENTS LATER I ALMOST DROVE INTO A DITCH. WE CALLED THE DEALER THE NEXT DAY. DESPITE HAVING A REMAINING BUMPER TO BUMPER WARRANTY, WE WERE REQUIRED TO PAY $208.81 FOR REPLACEMENT BULBS, WHICH THEY SAID WERE NOT COVERED UNDER WARRANTY. THEY ARE BARELY BRIGHTER THAN THE ONES THEY REPLACED. THIS IS ASTONISHING THAT A LEADING US MANUFACTURER HAS ELECTED TO PLAY RUSSIAN ROULETTE WITH ITS CUSTOMERS LIVES. CONSIDER THIS MESSAGE A SAFETY COMPLAINT AGAINST THIS MANUFACTURER AND A PROMISE TO JOIN THE CLASS ACTION SUIT THAT IS NOW STARTING IN FLORIDA. I SHOULD BE REIMBURSED THE $208.81 AND BOTH HEADLIGHT ASSEMBLIES REPLACED WITH REDESIGNED ONES. SIMPLY REPLACING SMALL BULBS AGAIN WILL NOT SUFFICE. CADILLAC AND GM NEED TO BE HELD ACCOUNTABLE. IF WE ARE INJURED OR KILLED BECAUSE OF THE VERY POOR OUTPUT OF THESE LOW BEAM HEADLIGHTS I WILL CHASE THE SOULS OF ALL THOSE AT CADILLAC AND GM BEYOND THE DEPTHS OF HELL FOREVER. THERE IS NO EXCUSE FOR EQUIPMENT SUCH AS THIS, AND NO EXCUSE FOR NOT REPAIRING IT PROPERLY.

SECTION OF TOUCH SCREEN NO LONGER WORKING

HEADLIGHTS ARE EXTREMELY DIM, IT IS IMPOSSIBLE TO DRIVE WHEN IT IS DARK. I ATTEMPTED TO THIS MORNING AS I NEEDED TO COME IN TO WORK EARLY AND NEARLY WRECKED. I HAD TO PULL OVER OFF THE FREEWAY AND WAIT FOR DAYLIGHT. I KNEW THEY WERE DIM AND BECAUSE OF THAT TRY TO NEVER DRIVE AT NIGHT BUT IT IS RIDICULOUS THAT I OWN A VEHICLE I AM UNABLE TO DRIVE AT DARK.

FRONT HEADLIGHTS ARE SO DIM THEY APPEAR TO BE TURNED OFF. THE CAR IS NOT DRIVABLE AT NIGHT. THE CAR IS IN COVERED PARKING WITH 43,000 MILES. THIS WAS DISCOVERED WHILE NIGHT DRIVING AND THE ONLY WAY TO SEE WAS TO USE BRIGHT BEAMS. INDEPENDENT MECHANIC SAYS THIS IS DEFECT. GM NOT ACKNOWLEDGING VIA RECALL BUT SEE ALL ON INTERNET ACROSS COUNTRY WITH SAME PROBLEM ON THIS CAR YEARS 2010-2015. THIS SHOULD BE RECALLED BEFORE SOMEONE IS KILLED.

THE HEADLIGHTS ON MY SRX BECAME VERY DIM VERY QUICKLY. AFTER DOING SOME RESEARCH OF MY OWN, IT APPEARS THIS IS A MANUFACTURERS DEFECT. I TOOK IT TO MY LOCAL CADILLAC DEALERSHIP ON 10/1. THEY STATED THEY DIDN'T KNOW EXACTLY WHAT THE PROBLEM WAS, BUT SOMEHOW THE LENS WAS BAD. WAS GOING TO COST $1600+ TO REPAIR. I HAD TO WAIT TO DO THAT, BUT IN THE MEANTIME, STARTED DOING MY OWN RESEARCH. I FOUND A FEW CLASS ACTION LAWSUITS HAVE BEEN FILED FOR THIS VERY PROBLEM. I HAVE CONTACTED MY DEALERSHIP AGAIN. MY WARRANTY FOR THAT RAN OUT AT 50,275 MILES. THE PROBLEM WAS THERE PRIOR TO THAT MILEAGE. I HONESTLY THOUGHT MY EYES WERE STARTING TO GO BAD AT NIGHT, BUT MY FAMILY NOTICED IT TOO WHEN WE WERE ALL DRIVING TOGETHER ONE EVENING, SO I MADE AN APPOINTMENT TO HAVE IT CHECKED OUT. I AM VERY UPSET THAT CADILLAC ISN'T DOING SOMETHING ABOUT THIS. THE CAR IS UNSAFE TO DRIVE AT NIGHT. AT THIS POINT, IF I GET IT FIXED, THEY WILL REPLACE IT WITH THE SAME HEADLIGHTS, AS THEY HAVEN'T MADE ANY CHANGES TO THE DESIGN OF THE PIECE FROM WHAT I CAN TELL. SO, THE PROBLEM WILL OCCUR AGAIN. THIS IS A MAJOR SAFETY ISSUE. CADILLAC/GM REALLY NEEDS TO STEP UP AND TAKE CARE OF THIS.THE CAR CAN NOT BE DRIVEN AT NIGHT UNDER THESE CONDITIONS.

HEADLIGHTS ARE DIM. IT'S HARD TO DRIVE AND SEE WHILE DRIVING AT NIGHT. I'VE ALMOST GOT INTO SOME REALLY BAD CAR ACCIDENTS BECAUSE CARS HAVE PULLED OUT RIGHT IN FRONT OF ME BECAUSE MY HEADLIGHTS ARE SO DIM. I SHOULD NOT HAVE TO USE MY BRIGHTS ALL THE TIME AT NIGHT. ON COMING TRAFFIC FLASH ME BECAUSE THEY ARE ON.

THE LOW BEAM HEADLIGHTS HAVE CONDENSATION AND ARE SO DIM I CAN'T DRIVE AT NIGHT. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME IT'S ABOUT A $2000.00 REPAIR FOR A CAR THAT IS 4 YEARS OLD. THAT SEEMED RIDICULOUS SO MY HUSBAND AND I BEGAN SEARCHING AND FOUND THAT MANY SRX DRIVERS ARE HAVING THIS SAME ISSUE. I CAN SEE WHEN THE LIGHTS ARE ON HIGH BEAM BUT OTHERS FLASH ME BECAUSE THEY ARE TOO BRIGHT, WHEN I DRIVE ON LOW BEAM AT NIGHT PEOPLE PULL OUT IN FRONT OF ME AND I CAN BARELY SEE THE ROAD.

MY HEADLIGHTS ARE VERY DIM , SO DIM I THOUGHT THE LEFT ONE WAS OUT COMPLETELY. MY HEADLIGHTS ARE DISCOLORED WITH CONDENSATION. I WAS UNABLE TO DRIVE MY VEHICLE AT NIGHT COMING HOME FROM WORK AT NIGHT WITHOUT USING MY HIGH BEAM LIGHTS. I TOOK MY CAR TO PLAZA CADILLAC IN LEESBURG, FL. THEY REPLACED BOTH HEADLIGHTS WITH NEW ONES. I AM PLEASED THAT THEY ACKNOWLEDGED THE HEADLIGHT DEFECT AND FAILURE BUT AM REPORTING IT BECAUSE IT NEEDS TO BE A RECALL. I HAVE READ OF OTHERS THAT ARE BEING GIVEN THE RUN AROUND AND BEING CHARGED FOR A FLAW THAT IS DANGEROUS AND GM SHOULD OWN UP TO AND REPLACE FAULTY HEADLIGHTS. I AM THE ORIGINAL OWNER OF MY CADILLAC, PURCHASED NEW FROM DEALERSHIP.

LOW BEAM LIGHTING GIVES YOU NO VISIBILITY WHILE DRIVING IN THE DARK. I HAVE TO USE THE HIGH BEAMS AND BLIND THE ONCOMING TRAFFIC. THIS IS A SAFETY ISSUE FOR BOTH ME AND ONCOMING DRIVERS. ME, BECAUSE I WOULD WRECK USING MY LOW BEAMS AND ONCOMING VEHICLES COULD WRECK WHEN I USE MY HIGH BEAMS BLINDING THEM. I AM TOLD THIS IS BECAUSE OF THE MALFUNCTION OF THE SEAL AROUND THE LIGHTS.....IT LETS MOISTURE IN. I HAVE HAD THE BULBS REPLACED, BUT IT DID NOT HELP THE SITUATION. PLEASE DO A RECALL NATION WIDE FOR THIS, NOT JUST FOR FLORIDA OR NEW YORK, BEFORE SOMEONE IS BADLY HURT OR KILLED AND A LAWSUIT IS FILED.

The contact owns a 2015 Cadillac SRX. The contact stated that the headlights would dimly illuminate while in operation without warning. Upon investigation, the contact discovered that moisture had entered the headlight module which caused the headlights to be dim. The contact notified the dealer of the failure and they acknowledged that the headlight failure was a known issue; however, there was no recall placed on the vehicle. The manufacturer was also notified of the failure and offered no assistance. The vehicle was not repaired. The failure mileage was unknown. The VIN was invalid.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE INFORMATIONAL TOUCH SCREEN PANEL SEIZED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

LOW BEAMS SO DIM YOU CAN'T SEE AT NIGHT. DEALER REPORTED YES IT IS A PROBLEM, YOU WILL HAVE TO REPLACE ENTIRE HEADLIGHT WITH NON DEALER LED HEADLIGHT TO RESOLVE. TRIED TO SEND ME TO HIS SONS SHOP TO RESOLVE PROBLEM. I HAVE REPLACED THE BULBS WITH NEW BULBS WHICH DID NOT RESOLVE. I HAVE TO DRIVE WITH HIGH BEAMS TO SEE AT NIGHT. THIS IS A MAJOR SAFETY ISSUE. PURCHASED CAR IN 2018 AND AFTER RESEARCHING PROBLEM SEE IT IS A PROBLEM WITH ALL SRX NOT JUST MINE. CADILLAC DEALER WON'T REPAIR/REPLACE OR FIX PROBLEM.

ADD ANOTHER CADILLAC SRX TO THE LIST, OUR 2015 SRX HAS VERY DIM LOW BEAM HEAD LIGHTS..... I HAVE BEEN TOLD AND LOOKED UP FOR MYSELF, THAT CADILLAC AND THE APP WARRANTY FOLKS WILL NOT STAND BEHIND THE HEAD LIGHT ASSEMBLIES; WHICH APP SHOULD NOT HAVE TO STAND BEHIND A FACTORY FAULTY HEAD LIGHT ASSEMBLY.... HOW IN THE WORLD CAN SO MANY FOLKS HAVE A SAFETY ISSUE WITH THESE EXTREMELY DIM LIGHTS AND NOTHING GETS DONE.... ON TOP OF THAT IF YOU PAY OUT OF YOUR POCKET TO REPLACE THE ASSEMBLIES YOUR TOLD THAT THE NEW FIXTURES HAVE NOT CHANGED AND WILL LIKELY DO THE SAME THING IN SHORT ORDER.... IT IS SAD WHEN THE DEALERS EVEN SAY THAT THE FIXTURES ARE JUNK.... THIS IS NO WAY TO PROMOTE CADILLAC BY TELLING FOLKS TO GO POUND SAND INSTEAD OF FIXING A KNOWN ISSUE WITH THE REFLECTOR INSIDE THE FIXTURES..... IT IS EXTREMELY UNSAFE TO DRIVE OUR VEHICLE AT NIGHT WITH LIGHTS SO DIM.... I AM CONSIDERING PURCHASING AFTER MARKET FIXTURES AND HOPE FOR THE BEST.... SOME STANDARD CADILLAC HOLD THEM SELF TOO..... THESE FOLKS SHOULD BE EMBARRASSED.... SOMEONE PLEASE DO SOMETHING ABOUT THESE HEAD LIGHT ASSEMBLIES BEFORE FOLKS GET KILLED... A SIMPLE SEARCH WILL SHOW A LARGE NUMBER OF FOLKS THAT HAVE THIS SAME ISSUE..... I HAVE TRIED THE LED LIGHTS BULBS, THE BRIGHTEST NORMAL BULBS AVAILABLE WITH STILL NO LUCK.... I GUESS AFTER MARKET FIXTURES ARE THE ONLY CHOICE.... THIS IS TERRIBLE, BECAUSE THE REST OF THE CAR IS A GREAT CAR.......

LOW BEAM LIGHTS ARE NOT FUNCTIONING AT APPROPRIATE LEVELS TO SEE SAFELY. TOOK THE CAR TO SCRANTON GMC/CHEVY IN VERNON, CT AND SERVICE DEPARTMENT HAD IT FOR A DAY, AND RETURNED IT SAYING THEY FOUND NOTHING WRONG WITH THE HEADLIGHTS BUT HAD NO PAPERWORK FOR ME TO SIGN OR HAVE. THEY ALSO TOLD ME THAT THEY HAD CALLED GM IN REGARDS TO THIS. KNOWING THERE ARE ALREADY CLASS ACTION SUITS OUT THERE AND THEM NOT EVEN WRITING THIS UP LEADS ME TO BELIEVE THEY ARE ATTEMPTING TO SUPPRESS THE REPORTING OF THIS ISSUE. I HAVE TROUBLE SEEING WITH MY LOW BEAMS, AND IT IS DEFINITELY NOT SAFE.

THE CUE TOUCHSCREEN DOES NOT WORK HALF THE TIME.

HEADLIGHTS ARE VERY DIM AND YOU CAN HARDLY SEE USING THE DIM LIGHTS. UPON LOOKING ON LINE THERE ARE MANY LAWSUITS FOR THIS PROBLEM. GM WANTS OVER $1,500 TO FIX THIS ISSUE WITH THE LIGHTS GOING VERY DIM WHEN NOT ON BRIGHT. IT APPEARS THE LIGHT ASSEMBLY LETS MOISTURE ACCUMULATE BECAUSE OF POOR SEALS THAT BURNS THE LED BULB OUT.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND FAILED TO PROVIDE ADEQUATE LIGHTING. THE FAILURE PREVENTED CLEAR VISIBILITY WHILE DRIVING; THEREFORE, THE HIGH BEAM HEADLIGHTS HAD TO BE ACTIVATED. THE VEHICLE WAS TAKEN TO PIKERTON CHEVROLET (925 NORTH ELECTRIC ROAD, SALEM, VIRGINIA 24153, (800) 813-5960), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT NOTHING COULD BE DONE TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 21,000.

AUG 2018 I NOTICED MY LOW BEAM LIGHTS WERE BARELY VISIBLE, LIKE I WAS DRIVING IN THE DARK WITH NO LIGHTS ON. I SWITCHED TO HIGH BEAMS AND COULD SEE VERY GOOD, BUT THEN SWITCHED BACK TO LOW BEAM AND IT WAS STILL THE SAME....VERY POOR LIGHTING. I HAD THE BULBS CHANGED OUT IN OCT 2018 FOR $200, BUT THIS DID NOT FIX THE PROBLEM. I HAD THE RELAY SWITCH REPLACED, BUT THIS DID NOT FIX THE PROBLEM. I HAVE HAD SITUATIONS WHERE OBJECTS OR PEOPLE WERE ON THE SIDE OF THE ROAD, BUT I DID NOT SEE THEM UNTIL THE LAST SECOND WHEN I WAS RIGHT THERE AT THEM BECAUSE OF THE POOR LIGHTING. I CANNOT CONTINUOUSLY DRIVE WITH MY HIGH BEAMS ON AT NIGHT JUST TO SEE WHERE I AM GOING. THIS IS A BAD SAFETY ISSUE ON ONE OF THE TOP OF THE LINE VEHICLES....LOW BEAMS COULD CAUSE ME TO WRECK, HITTING SOMEONE OR SOMETHING BECAUSE OF POOR LIGHTING AND HIGH BEAMS MAKES ME BLIND THE ONCOMING TRAFFIC CAUSING THEM TO WRECK HITTING SOMEONE OR SOMETHING. I AM TOLD THAT THE HEADLIGHT ASSEMBLY NEEDS REPLACING BECAUSE OF THE POOR SEAL QUALITY LETTING MOISTURE IN CAUSING THE FAULTY LOW LIGHTING. THERE SHOULD BE A RECALL ON THIS BECAUSE THIS IS A MANUFACTURER PROBLEM/ERROR. I SHOULD NOT HAVE TO PAY $1500 TO FIX THIS WHEN I DID NOTHING TO CAUSE IT. CADILLAC/GM NEEDS TO STEP UP TO THE PLATE AND RECALL THIS DEFECT THEY CREATED AND CORRECT THE PROBLEM BEFORE SOMEONE IS ACCIDENTALLY HURT OR KILLED.