2019 Chevrolet Bolt EV Complaint Log

After my recalled battery was replaced, the car will not allow charging,. The message charging port not available. I have gone to the dealer where they override the message to allow charging but it is only temporary and the next time battery is low, it requires a return to dealer to unlock the charging port. It happened first time July 14 and then again Aug 4. Customer care at GM says it is a known problem and they will notify when a fix is available. They are no use in resolving this problem that can lead to cars stopping mid drive , I have attempted to reach a higher level at GM and they are hidden,

Part of the charging element - the metal clip- locks up and will not allow the car to be plugged in to charge. According to Chevrolet dealer this is a known issue but customers have not been notified by GM. They do not have a fix other than taking the car to the dealer and doing a factory reset. This is dangerous for people who may not discover the problem until their car is too low on miles/charge and may not be able to get it reset. It is happening multiple times, even after dealer reset.

The steering started clunking when turning. You could hear a noise and feel a jerk when turning. The dealer said the steering gear had failed.

On 4/13/2022, my wife was driving her 2019 Chevy Bolt EV when a dash light came on. When she told me about the light, I checked GM's mobile app and the Diagnostic Information stated, "Immediate Attention, Lithium-Ion Battery: Issue found with On-Board Charging System. Please schedule a service appointment." This was odd since I knew that the vehicle had a full battery replacement due to the safety recalls for this particular vehicle. The replacement occurred at Reeder Chevrolet in Knoxville, TN in November of 2021. I also noticed a considerable range drop while driving the vehicle prior to this warning. I notified Reeder Chevrolet and they were unable to service the vehicle in a timely manner so I reached out to Beaty Chevrolet in Knoxville, TN. The next day we decided to drop off the vehicle, knowing it could take a while. As we were heading to the dealership, my wife stated she nearly wrecked her car because the steering became very difficult to turn, and could not turn in traffic properly. She said she had to force the steering wheel with all her strength just to get it to turn. When we got to the dealership, I reported the incident to them and they said they would look into it. I got a callback today, 4/15/2022, that the battery is fine and that Reeder Chevrolet did not perform the battery replacement correctly. They did not perform the proper vacuum replacement of the coolant and the computer sent a code. They stated they performed the proper coolant fix and that my range should go back to normal. As for the steering, the steering has been confirmed by their technicians at Beaty Chevrolet that there is in fact a major problem with the steering assembly. A new replacement is needed and should take 12 hours to complete with the cost of $2100.00. I believe this is not the only incident due to other Bolt owners stating they have the same issues (chevybolt.org). This needs to be recalled for the safety of the driver and others.

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Last week, we had our 2019 Bolt serviced at a dealership - they had "replaced drive motor battery high voltage manual disconnect" and did some sort of check on the "high voltage battery." We had also showed them a message we got from On Star that an "issue had been detected with the electric drive unit" and get it serviced within seven days. We bought the Bolt in the Fall of 2019 and it has less than 5,000 miles on it. We are on the waitlist for the LIB recall. 6 days after getting the car back from service, my wife was driving the car when suddenly the car went completely dead. Fortunately, she was not on the highway where she could have been killed, but on a quiet suburban street. I came over to assist and we arranged to have it towed to the Chevy dealership. After the Bolt stopped running, my wife again received the message saying "issue had been detected with the electric drive unit." They are now working on the Bolt. They are telling us that the problems are (1) the 12 volt battery has low state charge power and needed to be replaced and (2) there is a "faulty accessory power module" which they have ordered a part for. They do not think it is LIB related. They are not sure what "electric drive unit" means and will need to check with Chevrolet.

The car's AC, which cools the battery stopped working. The vehicle says to be serviced immidiately but Chevrolet has not found a local dealer or mechanic in Puerto Rico (where my car is currently situated) that can service it. I am afraid the car will light on fire because the car already has a battery recall, which they have yet to resolve as well.

Solenoid on charge receptacle that asserts locking latch gets stuck in extended state leaving the car in a bricked state - out of charge and unable to insert a charger. This occurred after receiving the new battery packs covered by recall and the dealer did the associated firmware upgrade after the battery recall fix. Also - when observing the Bolt forums the "stuck latch preventing charging" is occurring on quite a number of other Bolts - FW bug??

I made the mistke of purchasing a Chevy Bolt EV in 2019. The cars have been on a recall since 11/2020 for batteries that set fire. Three times Chevy has called my car back to the dealership and done nothing but reduce my battery charge level to 80%. This is not acceptable because the car will no longer cross the Island and return at this level. They kepp saying they will put never batteries int he cars but that started over a year ago and they have done nothing. When I asked them about when the battery swap might happen they tell me they do not know. When I asked if they had Bolts with good batteries that they could swap they said no. I'm being given the run around by GM.

The steering will not return to center after completing a turn while vehicle is moving. I have two other Bolt EVs (2017 and 2021) and a Chevrolet Suburban 2018 and they all return almost perfectly to center while moving after a turn. Dealership is refusing to fix under warranty and the warranty is just about expired. I believe the problem is related to poor quality grease used in the "Steering gear" (otherwise know as the "rack" part of a Rack and Pinion).

Chevrolet has yet not made the replacement battery available for my 2019 Bolt. I received a letter in mid November saying my car was on the "priority list". I attempted to make an appointment around Thanksgiving of 2021 and now, 8 weeks later, they say the replacement battery is still not available and the dealer has no idea when they'll get it. The Chevy "concierge" has not been helpful at all. They don't know either when a battery will be available and send me to talk to the the dealer. The dealer says that Chevy has not given them any estimate about when the battery will be available. For obvious reasons, I feel the car is unsafe.

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that he was on a waiting list. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The Bolt has been recalled for a faulty battery issue, with no known timeline for repair. I have been told not to charge overnight, park indoors, let it drop below 70 miles or charge above 90%, and to park 50 feet away for other cars when charging and not let it charge unsupervised. The guidelines provided by GM are causing the vehicle to be out of service, as they make charging and driving the vehicle impossible.

UNKNOWN I wish to file a complaint against Chevrolet in regards to the Chevy Bolt recall. The new official guidance that states we should not park within 50 feet of another vehicle in my opinion is not realistically feasible and deems my vehicle unusable. I am also concerned this puts the burden of liability on myself if collateral damage does occur in a case of a fire. Below is a Bloomberg article providing further details to the source of my complaint. https://www.bloomberg.com/news/articles/2021-09-15/gm-tells-some-bolt-owners-to-park-50-feet-away-from-other-cars

GM has been unable to provide a remedy for GM recall N212343880, NHTSA#21V560 in a timely manner, and has issued recommendations that are impossible for most owners to adhere to. Most recently GM has communicated that owners should park outside 50 feet away from other vehicles and structures. I live in a moderately densely populated area and this is impossible. I can not prevent other drivers from parking near me. GM should be required to buyback vehicles which have a safety defect which they have are unable to repair in a timely manner. Bolt EVs have been under safety recalls for almost a full year now, and no GM action to date has been successful in preventing Bolt fires.

Due to the 2 recalls on my car and the expansion of the recall to 2020-2022 Bolts, I have lost all confidence in the safety of my 2019 Chevrolet Bolt. And I have lost complete confidence in Chevrolet's ability to fix this in a timely matter. Since my charger is in my garage, the Bolt is close to the garage (and house) during charging. Plus the main bedroom is above the garage. Even when it is not charging, the Bolt is still very close to my garage, main bedroom, and house. In addition, I live near the mountains in the foothills. It is a high fire danger area. If something happened to the Bolt, it could cause a lot of damage to my neighbors and surrounding area. Given all of this, Chevy should be buying these cars back at a premium to help us buy other cars and "be whole" again. This is an absolutely disaster and bordering on criminal given the number of explosions. How long must be wait until someone gets seriously hurt from this? What if a child is near the car when it burns or, even worse, is in a burning car? If someone gets hurt or dies from this, it is definitely on Chevrolet but also NHTSA for not being more aggressive on getting these cars off the road and out of driveways.

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

2019 CHEVROLET BOLT. COMSUMER WRITES IN REGARDS TO DEFECTIVE PROPULSION BATTERY. THE CONSUMER REQUESTED TO BE PROVIDED A NEW VEHICLE SAME MAKE, MODEL, AND COLOR. OR, BE REFUNDED THE PURCHASE PRICE OF THE VEHICLE. THE CONSUMER WAS AWARE OF THE RECALL.

GM keeps sending me letters saying that they still dont have the parts to fix my vehicle The only solution that they provided till now is to park and charge my car in the driveway in the event that the car catches fire it won’t burn the house !!!

FIRE RISK. Chevy Bolts are known and have an active recall on a fire risk. They did one fix, which reduced my vehicle range. It has shown that fix did not work, and they further reduced our range, plus told us not to park inside or charge overnight, which decreases the practicality of the vehicle. As per the recall notice and your website, I am instructed to contact you if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner. They have NOT remedied this in a timely manner as it has been since August 2021 that I have been in contact with them to have it resolved, and we agreed to their offer back in October but they have taken no action to fulfill the offer and now it is Dec 2021. Each day is a risk to my family. We have to park both our vehicles in our driveway, and there is an overhanging tree, so if there is a fire it would still be catastrophic.

I received another recall letter regarding the battery issue today stating the fix has no date in sight. I was denied a buyback by GM. GM has further stated that it's unsafe to charge the car fully, unattended, near a structure, nor should it be allowed to fall below 70 miles of range. My safety and that of my passengers and my home are at risk. Also, I'm paying full price for a car that I have fractional use of. This is entirely unacceptable

2019 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO DEFECTIVE BATTERY IN VEHICLE. THE CONSUMER STATED THE VEHICLE WAS NOT SAFE TO OWN. THE MANUFACTURER WAS NOTIFIED.

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number: 20V701000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and advise the contact to locate a fast charging station. The contact had not experienced a failure. Parts distribution disconnect.

Our 2019 bolt is overwhelmingly more likely to cause a fire than comparable ICE cars due to the battery defects. GM first tried to resolve this with a software “fix” that didn’t actually fix anything. There have continued to be fires with this “fix” applied. I park my car in a parking lot because I live in a townhome. Should it catch fire, my neighbors cars are also at risk of catching fire. I have nowhere available to park it to keep it away from other vehicles or property. GM says they’ll replace affected battery cells but isn’t giving a timeline or telling customers how they intend to know which parts of the battery are affected or how they can say with certainty that parts that are unaffected will remain that way. GM isn’t standing by their product at all, and they’re leaving customers out to dry. Now not only is my personal safety and that of my family at risk, but my neighbors as well. The car has decreased functionality since GMs guidance is to both not fully charge the car and to not let the charge drop below 70 miles of range. Knowing these limitations I would not have bought a full price new car. I’ve tried to work with GM on this issue but they refuse to do anything. The trade in value for this car has plummeted so it would be a financial loss to sell it and I have no other car to use. This is now the second recall for this issue and the statements from GM on how they intend to fix it don’t inspire confidence. They must be held accountable.

Today my 2019 Bolt Premier, that had “the final software fix” recall done a month ago, had the following errors: * Propulsion Power is Reduced * Battery Fault; Vehicle Won’t Restart * Battery Charge is shown as full, but says “Low” * I could only shift into Neutral * Then, tried to turn the car off, and it auto rebooted with this screen: Initializing; Wait to Shift * After initialization was complete, I got the other errors * To stop this rebooting cycle, I had to: * Dismiss all errors (with check button on steering wheel) * Turn off the power with my foot NOT ON BRAKE * Tried a “hard reset”, but it didn’t change anything Had it towed to the nearest certified dealership on 8/7/2021 and they haven’t received a fix from GM. The car is still undrivable 11 days hence. They have provided me with a rental, but doesn’t meet my handicap needs.

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Chevrolet Bolt EV. The contact stated that while attempting to recharge the vehicle, the charging unit that plugs into the vehicle failed to securely lock into place. The battery had to be disconnected for approximately 5 minutes and then reconnect to the terminal. Once reconnected, a spark was created, releasing the blockage and allowing the charger to operate correctly. The door that covered the socket where the plug was inserted failed to seal correctly. The contact stated that the failure was intermittent. The contact took the vehicle to the dealer who was made aware of the failure however, the mechanic was unable to identify the cause of the failure. The manufacturer was made aware of the failure. The failure mileage was 18,106.

The contact owns a 2019 Chevrolet Bolt EV. Upon investigation, the contact was made aware of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2019 Chevrolet Bolt EV. The contact stated while driving approximately 10 mph, the infotainment screen failed to function as designed. The contact was unable to see charging level of the vehicle. The contact stated that there was no warning light illuminated. The vehicle was not taken to a dealer or independent mechanic for diagnosis or repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 19,000.

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

There is not a specific incident with my own vehicle, but my complaint lies with all models, including my own, that have been determined to have a high fire risk, particularly the 2019 year model and manufacturing source of my battery. The recently re-activated recall (NHTSA# 21V560) indicates that GM has again recognized the risk of danger but has failed to address the manufacturing defects within their battery systems in a timely manner. After recognizing a battery fire risk over a year ago, GM's initial recall fix was insufficient to effectively reduce the risk of fire and potential harm to property and people. During the previous recall, GM had recommended a reduction of charge to reduce the risk of fire and during this re-issue of the recall has recommended even more restrictions on the charging levels and logisitics of when and how to charge the battery safely. These recommendations over the life of this extended recall has drastically reduced the function and capabilities of the vehicle as implied by GM when I originally purchased the vehicle. Essentially, the safety of my vehicle and therefore of my property and family is at risk, and despite the recent recall, GM has not moved quickly to address this issue by repairing the vehicle to reduce the risk of fire.

The battery recall on this vehicle has NOT been fixed by GM, your database is incorrect. The vehicle is still a fire/explosion hazard. GM's is not in compliance with NHTSA Recall 21V560 on the Chevy Bolt EV for myslef, a US service member ordered to duty in Germany. I am active duty Navy, and was ordered to duty in Stuttgart Germany, with a transfer date in July 2021. At that time Chevy had cleared the recall, so I shipped the vehicle to Germany. However once it arrived here the recall was reinstated. I contacted GM who said to contact Opel in Germany (their local subsidiary). Opel stated that GM in the US would ship them the parts and they would make the repairs. This was nearly a year ago, and so far NO repairs have been done, and the vehicle remains a hazard to me and my family, and cannot be sold or shipped back. Every time we contact GM (or Opel) we are told they are 'preparing to ship parts', and that it should take 8 to 12 weeks. We wait 12 weeks and nothing happens, so we ask them again, and they say wait another 8 to 12 weeks.. At this point I do not believe they have any intention of shipping parts or repairing the vehicle, and are therefore in violation of the NHTSA recall. Note: We are no longer located in Maryland, we are in Germany, but your form does not allow for overseas addresses, or US Forces (APO AE). I suggest you correct your online form, as Americans overseas serving our counry should not be disenfranchised.

I was sold a vehicle that is 30 times more likely to catch fire than any gas propelled vehicle (https://allev.info/2021/07/early-chevy-bolts-much-more-likely-to-catch-fire-than-a-gas-car/). To date, GM's solutions have been unacceptable. First, hobbling the car so that it performs at 90% capacity was offered, though I did not agree to purchase 90% of an automobile. Then it was "fixed" and deemed safe, yet more fires have occurred within the supposedly repaired vehicles. GM's current solution is to again limit the battery charge to 90% (owner's responsibility), to not leave the car unattended while charging (it can take many hours to charge, so this is an onerous and ludicrous ask), and, remarkably, they've stated that the vehicle should not be left in or near a structure in case of fire. Shall I just chance burning down the local farmer's field or forest that I'm forced to park it in, then? I've requested a buy back by Chevrolet and was refused. This is a preposterous situation that puts me, my passengers, and others around me in danger.

Safety put at risk due to recall where car could suddenly burst into flames. Remedy timeline tbd by Chevy putting myself and family in undue stress.

Chevrolet has been unable to fix a severe battery fire issue in a timely manner, which effectively turns the Bolt EV a ticking time bomb that can potentially burn down my house, with my family's dead bodies in it. After multiple Bolt EV battery fires, GM acknowledged the issue first in Nov 2020, it took GM roughly half a year to come up with a software solution to "monitor" the batteries; during that half a year time period, we were told to limit our charge and park outside, without no assurance that the car wouldn't catch file when charging inside our garage. After receiving the "final" software remedy, two other Bolt EVs have caught fire, GM started another recall, with no solution and no timeline, and no assurance or credibility that they can provide a proper fix, my Bolt EV is turning into a ticking time bomb again. While charging outside of sleep hours lowers the chance of dying from fire, the risk of burning down our house is equal. We need GM to buy back the Bolt EVs while they figure out and apply a proper solution, instead of risking consumer's lives and properties to wait for the fix.

The contact owned a 2019 Chevrolet Bolt EV. The contact stated that the vehicle was parked in the garage on the charger when the contact heard the vehicle's horn. The contact entered the garage and saw white smoke coming from underneath the rear of the vehicle. The contact was able to unplug the vehicle. The contact’s son called 911. The contact stated that when the fire department arrived at his home the passenger rear on fire. The fire department extinguished the fire. A fire department report was filed. The contact was treated for smoke inhalation. Additionally, while the contact’s wife was attempting to exit the residence, she broke three toes and was taken to urgent care the following day. The fire department inspected the vehicle but was unsure if the fire was due to the battery. The insurance company had the vehicle towed from the residence and deemed the vehicle a total loss. The manufacturer was made aware of the failure. The failure mileage was approximately 27,000.

Vehicle was driving in DRIVE mode, and began to surge as if it was regenerating hard (Felt as if downshifted quickly in a manual), which was odd since it was in DRIVE not LOW. Pulled over and placed the car in PARK. Car began to smoke (First noticed from the front underbody). Exited the vehicle and got far away. Called 911 and gave the dispatcher the information. The car lit on fire. Called 911 let them know the fire had begun. Car fully burned by the time the fire department was able to put out the fire. -What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown, and it will be available for inspection if requested. -How was your safety or the safety of others put at risk? The fire could have easily killed someone and having to stand on the shoulder of a multilane highway next to a blaze was dangerous. -Has the problem been reproduced or confirmed by a dealer or independent service center? There is no vehicle left after the fire (Total loss confirmed by insurance) -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Insurance Co. has. GM will be -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights appeared at any time

This is the second recall for a faulty battery. There is severe limitation on how I’m supposed to use my car. If I don’t follow it there is a risk of fire putting me and my family at risk. I have to charge the car or I will not have a way to work. The batteries are clearly faulty and should be replaced. They knew doing half measures putting all owners at risk.

Battery pack is failed and needs replacing, attempts have already been made to no avail. We should have our batteries replaced at no expense along with loaner provided until completed. Than you

In response to Safety Recall N202311731, GM updated the battery management software in my 2019 Bolt on 6/4/21. I was not satisfied that updating the software would solve a physical battery pack problem and requested a buyback (which GM had been granting since February 2021). GM Case No. 9-6763124491 declined on 6/29/21, and GM referred me to BBB AutoLine. GM Rep would not tell me why my case was declined when many others were clearly approved. Vermont Bolt burned on 7/1/21. Filed BBB Case No. CHV2119981 7/2/21. On 7/13/21 BBB determined my complaint not "within the jurisdiction" of the program because there were "less than 2 repair attempts". Now GM issues 2nd Recall N212343880 saying that batteries may be replaced, but gives NO TIMEFRAME. While I wait with a potential fire/safety issue, the recall instructs me to limit charges, limit charge down (resulting in only 63% useful charge), park outside, do not charge overnight. My landlord has told me that I cannot park my Bolt on the property, so I now have no access to charge my car. I'm afraid he will not renew my lease (we are in CA at beginning of fire season). GM will not tell me what happens when the software identifies a problem--the Rep just repeats that "GM has total confidence in the update". I have no idea how long I will have a limited use car. I do not have enough range to visit and care for my aging father. GM should buy back Bolts from owners who cannot operate their cars under the new recall limitations, especially since there is no timeframe given.

My vehicle is fully electric and has been under a recall for fire risk from the high-voltage battery. I completed the remedy from the manufacturer earlier this year, but now a new recall has been placed because the original remedy didn't actually fix the problem. The manufacturer is now stating that they will need to replace some/all of the battery, and they've said it isn't safe to charge the vehicle overnight, charge it in my garage, or charge it fully to 100% capacity. This means I'm unable to use my vehicle safely to drive to work or other required activities. I'm dissatisfied with General Motors' response to this safety issue, and I'm requesting that they approve vehicle buy backs for any owners of affected vehicles who request them to do so.

The battery in these vehicles is prone to catching on fire when charging, resulting in the complete destruction of the vehicle. GM has been failing to repair these vehicles for over a year. They have now issued a third recall for the same problem with no resolution and guidelines that require owners not to use their vehicles in any reasonable manner. This recall represents a serious danger to life and property, with a fire that could cost untold damages. These vehicles are unsafe, and GM is clearly unwilling or incapable of repairing the defect.

GM's recall solution is unacceptable and leaves consumers with virtually unusable vehicles if they follow GM's safety recommendations. This situation has been allowed to go on too long and we are lucky that no one has gotten hurt.

Chevrolet has a major safety defect on their hands with the 2017-2019 Bolt EV. In 2020 a safety recall was issued on the Bolt EV around batteries catching fire in unattended new, low mileage vehicles. A temporary fix was assigned to restrict the battery's state of charge to 90%. After several months, a "final" software fix was issued to address the problem (N202311731). Since this fix, two additional fires have occurred in low mileage / non-abused or damaged vehicles. Today Chevrolet issued an additional recall (N212343880) stating that battery cell swaps would be required and owners should not maintain a state of charge outside of 30%-90% (reducing the range from 235 miles to 140 miles or less). As an owner with some moderate knowledge of lithium polymer batteries, I do not have confidence that Chevrolet will be able to successfully detect manufacturing defects at scale and replace all impacted cells. As this is the third critical safety recall on a single component, which is fully warranted and under a low mileage, NHTSA needs to critically review if Chevrolet dealerships have the capabilities and training to properly diagnose and replace individual LiPo cells within a battery pack. As an owner, the only "real" solution which would give confidence of a safe vehicle would be a full battery pack replacement, or a full buy back of the vehicle in question, regardless of local state lemon laws. So far, vehicle buybacks seem strongly tied to local state lemon laws. This is an unacceptable situation for owners from a safety position.

The recall on the defective batteries in the 2017-2019 Chevrolet Bolt EVs has presented a safety risk and a loss of function that has reached a completely unacceptable level. Us as owners are living under the spectre of a fire that can cause significant personal or property damage and to date, GM's recalls have failed. GM just released their second recall for the issue after fires continued after applying the first fix. In addition, the guidance of how to use the vehicle after completing the new recall renders the car unusable from a practical perspective. As an electric vehicle, range is limited and is affected by cold temperatures and highway miles. The guidance to reduce the charge to a maximum of 90% and never drive below 70-miles range severely hampers the usefulness of the vehicle. Additional guidance includes not parking indoors, and not charging overnight. The car takes 8-hours to charge; how are we to avoid overnight charging? The GM recall has been ongoing for many months and has now failed; putting all owners in danger both physically and financially. Something needs to be done to protect owners. At this point, only a buy-back seems viable to avoid severe damages to owners. As it is, the resale value of the vehicle has plummeted due to these severe safety issues.

I have a 2019 Chevrolet Bolt with a US made battery. It is not part of the recall for battery fires. NHTSA, Chevrolet, and LG all say that the problem with the fires is "2 rare manufacturing defects" and not an issue with the battery design or the manufacturing process. It has a 60kwh battery just like the Korean made batteries that have caught fire. It is produced at an LG factory following their industrial design, and presumably the manufacturing process is the same as at the Korean factory - since it was a defect that caused the problem, and not a manufacturing problem. However, LG has had to recall batteries made for other brands of autos. LG has had to recall home storage batteries. Looking at all the different batteries that LG has had to recall, how can I trust NHTSA when they restate that the problem is a rare manufacturing defect that was identified by Chevrolet and LG? Can I believe something that was identified by a manufacturer who has had to recall multiple batteries for multiple cars and stationary situations? I would like you to investigate the manufacturing process that LG uses, and be sure the non-recalled batteries are truly safe, especially for the 2019 Chevrolet Bolts that have the exact same battery as the ones that caught fire. Thank you. Anne Mellinger-Birdsong 934 Artwood Rd NE Atlanta, GA 30307

This is the second recall for the same problem. In the original recall, GM attempted to identify defective battery modules and then replace. They also installed software to monitor the batter in an effort to detect defective modules. Clearly this approached has failed. Will the NHTSA review GM's new methodology to identify defective battery modules? If their approach failed the first time, how do we know it will be successful this time?