2017 Chevrolet Silverado Complaint Log

Truck started making a solid bass thumping as driving then got worser as days went by, then I spent money at 4 places to get opinions but no1 wasn't definitely, so I had the engine opened up and there it was a SPLIT CRANKSHAFT, I knew it was something there bcas I pull oiled and I seen metal themes/ grit in my oil, And there's no recall on my truck, then I did research online and yesss it's alot of issues like that, plus DOD is defeated on those chevys, so I need a whole other motor

In light of the recalls for other Silverado Fuel Pumps, I believe an investigation should be initiated for vehicles like mine that are part of the same manufacturer but were not part of the original recall. Right when this recall was announced my Silverado which is in excellent condition and has only 73,000 miles on it has a failing fuel pump, communicated by a check engine light and coded for the fuel pump failure. According to my dealer the cost to replace is almost 2,000 dollars. A fuel pump in a heavy duty truck should not fail after only 73000 miles.

making a ticking noise on the engine

Brake assist light comes on and then I have no brakes

I own a 2017 Silverado 1500 ecoTech V6, 6L80 transmission, 91500 - over the weekend, I started having an issue shifting from 3rd to 4th. I noticed the transmission was over 190 degrees, as high as 230 degrees, then cooling back to 194. When attempting to shift from 3rd the 4th, it will start, then return to 3rd. It will do so 4 or 5 times until eventually skipping 4th and going to 5th. This happens when the transmission fluid is cold, 80s or when fluid gets to 190+. I called the local Chevy deal, who told me there weren't any open recalls for my VIN and that the diagnostics would be $190 which may or may not be a software update. They would not know until after the disanostics.

The AFM system is a faulty system that starved my lifters of oil and they ended up collapsing causing a flat spot on my cam. The engine code would come up as a misfire but the code is caused by the flat spot created on the cam by the lifter it's a faulty system that cost me $7,000. My 8spd transmission also has a hard shift from 1st to 2nd pushing the vehicle forward and jerking it when it shifts. The dealer and GM said this was natural with this type of transmissions which we now know is a lie.

Electronics for hands free stopped working. This part was already replaced once. When backing up, the whole truck shut down. I restarted, it said to roll drivers side window down and up. Truck started up again. Few days later... returning from trip, lost power, windshield wipers came on, electronics in truck started blinking. Pulled over, rolled driver's side window up and down. started back on road. This has happened numerous times. Whenever I gave it extra gas, asking for power to pass, same thing mentioned above happened. Very stressful! Next day, hit a hole, truck totally shut down again. Husband was able to safely coast off road, however, if he had been pulling out at a major intersection, this could have been bad. Warning light that comes with shutdown says "stabltrack issue". I have not seen our dealer service department yet, but plan to very soon. VERY unsafe... and I love this truck!!!!

THE LOCK ACTUATORS ON THE TRUCK HAVE FAILED MULTIPLE TIMES ON EACH DOOR. THE REAR LOCKS HAVE FAILED AGAIN. I HAVE REPLACED THEM NUMEROUS TIMES. I DO SEE A LOT OF PEOPLE COMPLAINING ON FORUMS ABOUT THE SAME ISSUE. I ALWAYS HAVE TO CHECK TO MAKE SURE MY DOORS LOCK WHEN I EXIT MY VEHICLE. I HAVE PUT TODAYS DATE AS THE INCIDENT DUE TO MULTIPLE TIMES THE LOCKS HAVE FAILED

We bought this truck in 2020 with only in two years had to have the transmission rebuilt within warranty 2 1/2 years later after rebuilding the transmission with the dealer warranty, the transmission gives out again same problems as before now the warranty expired and we have to pay out of pocket to have the transmission replaced as no one is reaponxible for repairs. This has been an ongoing issue since the beginning And I don’t understand what this transmission is not being recalled if you could please explain multiple people that I have talked to and multiple mechanics have advised me that this is an ongoing issue with this make and model. I only wish I had known this before purchasing and now I’m hoping that I can get help on this.

While driving my vehicle, with around 85,000 miles, the engine suddenly began running rough and felt jerky and sluggish. This was concerning and potentially dangerous situation, as the engine failure happened while I was travelling at high speed. A sudden loss of power on the highway put me and other drivers at serious risk. The check engine light came on, so I pulled over as soon as I could safely do so. Shortly after, the light started flashing, so I shut off the engine and contacted the dealership service department. They advised having the vehicle towed in for inspection. Prior to this event, I had not had any issues with the vehicle nor had the check engine light come on. After looking into it, the dealership initially suspected a thrown rod but said they wouldn't know the full extent of the issue until they could tear down the engine. Upon further inspection, they determined that the lifters had failed and would need to be replaced. The dealership has performed all regular maintenance and oil changes on my vehicle. When I asked what could have caused this, they explained that it's a known issue with these lifters and engines - one that Chevrolet has experienced for years, even in models prior to my 2017.

Transmission and torque converter blew up. Rpm of truck was uncontrollable. Total transmission failure.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that the vehicle was making an abnormal ticking sound while driving. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the lifters were bent and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that while driving at 30 MPH, the transmission skipped while shifting to a gear, and the vehicle jolted and jerked. The failure had progressively worsened, and the vehicle was making an abnormal high-pitch sound at start-up. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission component failure, and the dealer informed the contact that it would be cost-effective to replace the entire transmission. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.

The contact's son owns a 2017 Chevrolet Silverado 1500. While the contact's son was driving at an undisclosed speed, the windows started to get foggy with the defroster activated. The occupants inside the vehicle started smelling a burning wire odor inside the vehicle. The odor became stronger with smoke entering the cabin of the vehicle after turning off the defroster. The occupants then heard a loud popping sound coming from the vehicle. The contact's son immediately pulled over and the occupants inside the vehicle frantically exited the vehicle. Upon inspection, it was discovered that the rear window had shattered into several pieces. Despite the failure, the glass remained intact with a hole at the bottom of the window. The contact operated the vehicle normally. The contact stated that no injuries was reported. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle, and the contact was provided an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

Service brake assist light comes on and brakes a very hard to push. Brakes also make a weird sound when pushed down. I have to push really hard to hold the vehicle from moving

I experienced issues with braking including shuddering brakes. I took the vehicle to a repair shop who looked into any active recalls and there were none, I had the electronic brake control module recall completed in 2019. The shop replaced the front brakes and resurfaced the back which did not fix the issue. They then replaced the vacuum pump which did fix the issue I was responsible for all costs. I recently noticed my vehicle is covered under special coverage N182202780 through 2027 which covers the cost of the vacuum pump replacement. Chevy is refusing to reimburse for the costs because the work was not done at their dealership despite not having a recall that States that. I would like the issue addressed theough a formal recall and reimbursement of repair costs as Chevy is obviously aware there is a safety issue related to braking due to failing components.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the transmission downshifted with several unknown warning lights illuminated. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The contact was informed that the vehicle could not be diagnosed due to the check engine warning light not being illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact was referred to the NHTSA Hotline for further assistance. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.

Steering Assist is Reduced Drive with Care.

When stopping truck jerks, downshifts and lurches forward. While driving over 45mph truck does not seem to shift properly and jerks intermitantly and sounds different than before. 2017 silverado with 47,000 miles on it, bought brand new!

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, the message "Service Power Steering" was displayed, and the steering wheel was difficult to turn in either direction. Additionally, the ABS and Stabili-trac warning lights remained illuminated. The cause of the failures was not yet determined. The local dealer was informed of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was 114,800.

I am submitting a complaint regarding my 2017 Chevrolet Silverado 1500 LT. My truck currently has approximately 80,000 miles, and it has recently been diagnosed by a Chevrolet dealership as needing a complete transmission replacement. This vehicle has been lightly driven and very well maintained, and I rarely drive it. Because of this, I am extremely concerned and disappointed that such a major mechanical component has failed at such relatively low mileage. A transmission should reasonably last well beyond 80,000 miles under normal driving conditions. The dealership informed me that the entire transmission needs to be replaced, which is a very costly repair. Given the mileage and the way the vehicle has been used, I believe this may indicate a defect or premature failure rather than normal wear and tear. I am requesting that General Motors review this situation and consider goodwill assistance or coverage for the repair. I purchased this vehicle with the expectation that it would be reliable for many more miles, and this issue has significantly affected my confidence in the vehicle. I would appreciate a review of my case and any assistance GM can provide toward resolving this problem

Unknown system or component failure. Vehicle is available upon request to inspect. My families safety was at risk, power steering goes out while driving, all service lights come on, vehicle goes into “limp mode”, would go in and out of gear while driving, gears won’t work properly (P,R,D…), when shifting into R camera won’t come on. This problem is continuing. Have not been able to get it into dealership. Vehicle has not been inspected by police, dealership, or insurance. Stabilitrak notification, and all service lights go off. No problem or symptoms prior to failure. Vehicle was well maintained and I have service records of every repair, oil change, etc.

Transmission went out at 39,000 miles!!!

The steraring wheel shutters, after a few transmission flushes , it went away but still kicks hard when going through gears. The lifters failed in my vehicle 2 times , rods were bent.

My truck is a 2017, but only has 46,000 miles on it. The engine light came on and it started banding loudly. I lost power and it would not go over 30 miles per hour. The dealer informed me the lifter failed and destroyed the cam shaft. Upon research, I have discovered this is a problem for many of the 5.3 engines. Many people are stuck now. I realize I have no warrantee, but I take excellent care of the truck and it only has 46,000 miles on it. It should not need a new motor, especially if it is due to a defect from GM. They knew about this issue and are doing nothing. I am now faced with an $11,000 quote for a new engine. This is wrong on so many levels.

On many occasions, at low speeds approx 5 mph. The brake booster fails and braking is hard and ABS kicks in.

At night when in reverse, the dash camera does not dim as the rest of the dash does. The screen is far too bright inside the passenger compartment and you cannot safely maneuver the vehicle. There is no manual adjustments available.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving or while the vehicle was parked and occupied, while depress the horn, the horn failed to operate. The contact turned off and restarted the vehicle, but the failure persisted. The contact stated that the failure started in 2023. The vehicle was towed to an independent mechanic and was diagnosed and determined that the horn had failed and needed to be replaced. The contact stated that the failure had occurred on several occasions. The contact stated that the vehicle had been repaired once. The horn was replaced the first time; however, with the current failure the horn was not yet replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 155,000.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered abnormally, and the transmission was slipping. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the torque converter, which caused damage to the transmission. The contact was informed that the transmission needed to the replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 82,000. The VIN was not available.

I was driving at approximately 35 -40 mph in foggy and wet conditions. As I approached a corner, I collided with a big metal dumpster. My airbags gave off that powder, and the smell was prominent, and the dash light came on. As well as, my side airbags (only the plastic) popped out, but, to my amazement, none of my actual airbags deployed at all. And my passenger seat belt was locked up to where I couldn't use it anymore, and no one was in that seat. Had I been in a frontal collision, I might have died. This is a major safety issue I have a 2107 Silverado 1500 LT.

Engine push rod was bent which caused lifters and 1cam shaft to be destroyed. Vehicle is tore down at dealership right now. The immediate decrease of speed and power while in traffic. Then a loud bang and engine missing. Yes, dealership. No No, but once it failed check engine light was flashing, anti lock brake lights came on. In the last few weeks four other trucks, besides ours, have been into the same dealership with similar problems. At the time when our truckcame in another truck was in for similar problems. The years of the vehicles are from 2017, 2018, 2019, Chevy Silverado 5.3 liter engines.

I was parked at a gas pump, just got done fueling, hung hose up. I quickly ran into the gas station to grab a drink and as temps are 0°F, I remote started my vehicle from check out counter. When I returned to my vehicle the cab was filling with smoke. I sprung into action and quickly but safely drove away from gas pump with very little visibility, due to smoke, I assessed what was going on. Upon further investigating where the fire was coming from, I Could see the smoke was billowing from my rear window. As I Went to check on window heater that turns on automatically with remote start, the windows left panel exploded in my face from the outside of truck. Minor glass cuts, no major injuries. No insurance claims filed, no emergency services called as after I extinguished fire and turned off vehicle smoke seemed to have dissipated enough to safely get home 4 minutes away. As preventive messures I pulled the fuse to the rear window defroster so it is no longer getting power. This is seriously a safety hazard and thankfully I was able to pull away from gas pump. My truck, not so lucky. After looking into the issue when I got home, the US has NOT filed a recall on rear window defrosters for truck years 2014-2019. Canada DOES have a recall for this issue. As it has happened to me in the US in a very scary manor this needs to be addressed. I can’t imagine what would have happened if I was driving with kids in the rear seat. This needs to be taken care of and not at owners expense. Americans buy new vehicles to feel safe and secure. After owning my vehicle I have second thoughts about owning new, especially if a fire happens due to electronics built into the vehicle. I pray we can have this issue resolved to save all the innocent GM truck owners with families and friends who would also like to feel safe in their trucks. With temps this low in New England, I would like to be able to use my window defroster and have safer fields of view in icy/snowy conditions.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that the vehicle was pulling to the right and the sensor light was illuminated while purchasing the vehicle. The contact stated that the failures were temporary. The contact stated that while driving at undisclosed speeds and depressing the brake pedal, the vehicle pulled to the right and the rear end of the vehicle felt as though the rear was dragging. The contact stated that there was a metal dragging sound coming from underneath the vehicle. The contact pulled over and inspected the vehicle but found no visible failures. The contact stated that the TPMS warning light was illuminated. The contact stated that smoke was coming from the passenger’s side front wheel. The vehicle was taken to a certified mechanic who diagnosed that the brake caliper had seized, and the brake line had collapsed. The contact was informed that the caliper and three sensors on the wheels needed to be replaced. Additionally, there was also a leak in the oil line. The vehicle was not repaired. The dealer was contacted and confirmed that the repair was not covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.

Rear defrost shorted and shattered the glass.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while in a drive-through, he noticed a smoky odor. The contact stated that he looked through the rearview mirror and noticed that smoke was coming from the rear window of the vehicle. The contact exited the vehicle and inspected the rear window. The contact noticed an inch-long fire at the bottom of the rear window. The contact was able to blow the fire away. The contact stated that upon entering the vehicle, the rear window shattered. No warning lights were illuminated. A fire report was not filed. A police report was not filed. There was no injury sustained. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the dealer for the vehicle inspection. The vehicle was taken to the dealer, where the vehicle inspection was performed, and the diagnostic report was sent to the manufacturer for claim purposes. The contact was not provided with the diagnosis information. The manufacturer later informed the contact that the claim was denied after reviewing the facts of the case's capital investigation. The manufacturer referred the contact to the insurance company for assistance. The contact stated that he was afraid of driving the vehicle. The vehicle was not repaired. The failure mileage was approximately 53,500.

Not sure if it is a torque converter or the transmission there are no codes reading on the computer but multiple times when driving, I will lose all power in Drive and it will take a few minutes to catch up before it goes back in the drive and accelerates

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving approximately 30 MPH, there was smoke coming from the rear middle cabin sliding window. After stopping to inspect the failure, the contact witnessed an amber burning in the middle rear sliding window rail. The contact used water to extinguish the burning amber and moments later the rear driver's side cabin window suddenly exploded. During the failure, there were no flames. The contact stated that no injury was reported. The vehicle was taken to the local dealer who referred the contact to an Auto Glass repair shop and the window was replaced. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 104,000.

The six speed transmission 6L80 failed with less then 60k miles and before it's first service due at 72k miles, I have already had the transmission repaired so the original transmission components are not available for inspection. My transmission failed when I was driving across the Coronado bridge in San Diego CA. This bridge has no shoulders to safely pull over. I had my truck towed to Cummings Chevrolet in National City CA. and they confirmed the transmission needed replacing. Yes the check engine light did come on but it was already too late to save the transmission.

Rear driver side window panel cracked due to cold weather no incident or accident occurred. It just cracked and needs to be replaced. This to me is unusual for tempered glass.

I spent 40k cash for my 2017 high country to find out GM great idea of AFM and no good 10 speed transmission/torque converter was made with low quality and careless parts. I'm definitely getting me a lawyer to fix this [XXX] because all I've ever wanted was this body style but all they care about is money over quality. GM and they're retail sellers knew about AFW problems and sold us [XXX] anyway. They are saying that transmission issues aren't they're fault and actually getting away with that answer. Who's else fault could it be when it's the same problem with the same model. To be an American and get [XXX] by our own is getting old. If I can get sold [XXX] I can at least get a shovel with it...so I'm getting a damn good shovel/lawyer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After remotely starting my truck, I was met with a strange noise that was both noticeable and unprecedented. The certified Chevy dealership provided three different estimates for tearing down the engine to verify the faulty lifter. Unfortunately, the dealer and warranty provider are unwilling to accept that these issues are inherent to the AFM system. Given the vehicle's relatively low mileage of 89,000 miles, such repairs seem premature.

After remotely starting my truck, I was met with a strange noise that was both noticeable and unprecedented. The certified Chevy dealership provided three different estimates for tearing down the engine to verify the faulty lifter. Unfortunately, the dealer and warranty provider are unwilling to accept that these issues are inherent to the AFM system. Given the vehicle's relatively low mileage of 89,000 miles, such repairs seem premature.

"Trailer Brake System Service" message continuously displays across the digital cluster menu while I drive.

Lifters caused engine failure at 114000 miles resulting in needing a new engine

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 50 MPH, the brake pedal was depressed and failed to respond. There was an abnormal sound coming from the brake pedal. There was no warning light illuminated. The vehicle was driven to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was previously repaired under NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic). The contact stated that the failure persisted. The local dealer was contacted and an appointment was pending. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,853.

2 times total electrical and engine failure while driving.

After using remote start on 2015 Silverado to start on a cold day 27 degrees F as soon as I put my key in the back window shattered and the window was smoking. Cab was filled with smoke and needed to put the key in to stop the truck.

Engine failure in December, 2024. Lifters, Cam Shaft and Cam Bearings. Working with my dealer now for an engine replacement.

This 2017 Silverado 2500HD LT L5P is showing limited distance with an error message of "DEF FLUID EMPTY" when it is not. There are no codes for DEF (the only codes are showing glow plugs, NOX1, and the Body Control Module). The truck will permit REGEN but not DEF fluid quality or pressure tests. Pin 14 displays 0v (empty). Five months ago the DEF pump was replaced with a NEW pump.

We were on vacation driving to Florida by the time we arrived 1500 miles later I had no brakes. This happened on a Friday. We called our mechanic in Oklahoma to explain it to him. He had us check a few things to see if it was a number of thing. He said it was the brakes vacuum pump. He had one in the shop for the same thing. You can't get in to a Chevrolet dealer to have it fixed in the time that we had. My husband did fix it but was extremely scared to drive in South Florida with limited to no brakes. My truck only had under 80 thousand miles on it. We live in a rural area so it's not like constant braking.

Transmission jerks,surges ahead,clunks when downshifting and is completely unpredictable. Checked transmission fluid and everything is good. This is a serious issue as you never know what’s going to happen