2011 Chevrolet Traverse Complaint Log

TL* THE CONTACT RENTED A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE VEHICLE LOST ACCELERATION POWER, AS WELL AS TRACTION CONTROL. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE THROTTLE BODY FAILED. THE CONTACT ALSO STATED THAT THE WINDSHIELD WIPERS FAILED DUE TO COLD WEATHER TEMPERATURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,450 AND THE CURRENT MILEAGE WAS 47,950. THE CONSUMER STATED THE DASH DISPLAYED A MESSAGE THAT SAID TRAK SYS FAILED, SOON FOLLOWED BY ANOTHER MESSAGE INDICATING THE ENGINE POWER HAD BEEN REDUCED. THE VEHICLE WENT FROM 60 MPH TO APPROXIMATELY 20 MPH AND THE ENGINE BEGAN TO SHUDDER WITH A FEELING OF LOSS OF FIRING CYLINDERS, AND LOSS OF VEHICLE STEERING CONTROL. THE CONSUMER CALLED THE RENAL CAR COMPANY, AND HE WAS ADVISED TO SHUT THE VEHICLE OFF, WAIT 15 SECONDS AND RESTART IT. OVER THE NEXT TWO MILES THE CONSUMER COULD NOT GET THE VEHICLE TO GO OVER 15 MPH AND THE TRAK CAME BACK ON WITH THE SHUDDERING OF THE ENGINE.

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT ANTI FREEZE WAS LEAKING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE WATER PUMP AND SEAL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 28,000. *TR

I WAS DRIVING ON A STATE HIGHWAY WITH NOWHERE TO PULL SAFELY OFF THE ROAD WHEN THE THROTTLE BODY FAILED. THIS FAILURE CAUSED THE ENGINE CONTROL COMPUTER TO SET THE ENGINE TO "REDUCED POWER MODE" WHERE I COULD NOT DRIVE THE CAR PAST 20 MPH WITH THE ENGINE BARELY RUNNING. I HAD TO DRIVE THE VEHICLE FOR ABOUT 1/2 MILE IN THIS CONDITION BEFORE I COULD GET THE CAR OFF THE ROAD. THIS HAPPENED ON A DARK WINDING STRETCH OF ROAD WHERE TRAFFIC NORMALLY MOVES AT AROUND 45 MPH SO THERE WAS A SIGNIFICANT POTENTIAL FOR A REAR END COLLISION WITH A CAR SPEEDING UP BEHIND ME. *TR

I WAS DRIVING 65 MPH WHEN THE ACCELERATOR PEDAL STUCK AND ACCELERATED TO 85 MPH. THE BRAKES WERE DISABLED FOR APPROX 5-7 SECONDS. AFTER 5-7 SECONDS PASSED, THE BRAKE SYSTEM BEGAN TO WORK AGAIN AND I WAS ABLE TO SLOW DOWN AND EVENTUALLY STOP THE CAR. *TR

CAR BECAME VERY HARD TO STEER, MADE A RUBBING NOISE. WE PARKED AND LOOKED UNDER THE CHASSIS TO SEE IF WE HAD SNAGGED A BRANCH OR SOMETHING. SINCE THAT INCIDENT IT HAS HAPPENED SEVERAL MORE TIMES. I TOOK IT TO A LOCAL REPAIR GARAGE AND HAD THEM DRIVE IT AROUND. OF COURSE IT DIDN'T HAPPEN FOR THEM. I HAD THE DEALER CHECK IT OUT, THEY COULDN'T FIND THE PROBLEM EITHER. WHEN THIS OCCURS I HAVE TO WRESTLE WITH THE STEERING. IT HAS HAPPENED WHILE I TRY TO PARK OR TURN A CORNER, I DON'T HAVE TO BE GOING VERY FAST. I MAD A LEFT TURN ONE DAY AND COULDN'T MAKE THE CORNER. HAD THERE BEEN CARS PARKED ALONG THE STREET I WOULD HAVE HAD A REAL PROBLEM. AS IT WAS I PARKED AND WE TOOK IT IN. IT'S VERY FRUSTRATING WHEN PROFESSIONALS CAN'T PINPOINT THE PROBLEM. *TR

I WAS PURCHASING THE VEHICLE AND TOLD THAT I COULD NOT PICK IT UP DUE TO A FAULTY RACK AND PINION THAT THEY NEEDED TO REPLACE. NOW 30,000 MILES LATER THE RACK AND PINION HAS FAILED AGAIN AND HAS TO BE REPLACED MAKING THIS THE 3RD RACK IN PINION IN THIS CAR WHICH IS A SAFETY ISSUE. THEY ARE ALSO STATING FRONT STRUTS ARE NOW LEAKING. THEY FOUND THIS FAULTY RACK AND PINION WHEN I TOOK THE CAR IN FOR LOW COOLANT LEVELS AND THE WATER PUMP NEEDING REPLACED UNDER THE EXTENDED WARRANTY WATCH. *TR

THE RADIO UNIT EMITS A VERY HIGH FREQUENCY NOISE WHETHER THE VEHICLE IS RUNNING OR NOT. THIS CAUSES HEADACHES ON A REGULAR BASIS. GM IS APPARENTLY AWARE OF THIS ISSUE BUT IS STATING THAT IT IS NORMAL OPERATION AND NOT OFFERING ANY OPTIONS TO REPAIR OR REPLACE THE OFFENDING UNIT CAUSING THE HIGH FREQUENCY NOISE. MANY PEOPLE HAVE REPORTED THIS PROBLEM ACROSS DIFFERENT MODELS IN MULTIPLE FORUMS. *TR

LOST BOTH PADS AND ROTORS ON THE REAR OF VEHICLE, PREMATURE WEAR, NOT NORMAL. MOVE FORWARD TO PRESENT MAY 9 2014. 37,000 MILES AND THE FRONT BRAKES, PADS AND ROTORS, NEED REPLACING AND THE REAR PADS ALREADY NEED NEW PADS. THE BRAKES HAVE TO BE MALFUNCTIONING IN SOME WAY. CALLED GM FOR THE FIRST INCIDENT AND RECEIVED SOME RE-IMBURSEMENT. I HAVE NOT HAD REPAIRS DONE ON SECOND INCIDENT BUT HAVE MADE AN APPOINTMENT TO SECURE REPAIRS. IT SEEMS THAT WHAT CONTROLS BRAKING, EXAMPLE THE PROPORTIONATE VALVE, HAS FAILED IN THESE INSTANCES. THE RESULTS OF THE PROBLEM ARE THE BRAKES NEED TO BE REPLACED EVERY 18,000 MILES AND THAT IS NOT NORMAL. MY BRAKES, ESPECIALLY THE REAR LAST BETWEEN 50 AND 60 THOUSAND MILES AND ALL OTHER CARS OWNED AND THE FRONT NORMALLY LAST AT LEAST 40 THOUSAND MILE. GM HAS MADE MISTAKES IN BUILDING THE BRAKE SYSTEM WITH INFERIOR PARTS. *TR

WHILE STOPPED AND POSITIONED FACING UPHILL, THE VEHICLE, WHEN PLACED IN DRIVE, WILL ROLL DOWNHILL UNLESS THE ACCELERATOR IS PRESSED. WHILE STOPPED AND POSITIONED FACING DOWNHILL, THE VEHICLE, WHEN PLACED IN REVERSE, WILL ROLL DOWNHILL UNLESS THE ACCELERATOR IS PRESSED. THE ROLLING IS NOT LIMITED TO INCHES OR A COUPLE OF FEET. THE ROLLING WAS STOPPED BY APPLYING THE BRAKE AFTER ROLLING OVER 10 FEET. THE 2011 TRAVERSE IS AN ALL WHEEL DRIVE WITH AUTOMATIC TRANSMISSION. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL SEVERAL TIMES BEFORE THE VEHICLE RESPONDED ACCORDINGLY. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,641 AND THE CURRENT MILEAGE WAS 6,975. UPDATED 11/14/12*LJ THE CONSUMER STATED THE FAILURE RECURRED IN OCTOBER. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE FAILURE COULD NOT BE DUPLICATED. THE DEALER SUGGESTED THE PROBLEM WAS BAD GAS. UPDATED 11/16/2012 *JS

WHILE TURNING, MY STEERING WHEEL LOCKS UP. ALMOST IMPOSSIBLE TO TURN AT TIMES. IT HAS MADE A SQUEAKING NOISE FOR A WHILE, BUT THE "LOCKING" JUST STARTING ABOUT 6 WEEKS AGO. IT DOESN'T HAPPEN ALL OF THE TIME AND HAPPENS AT VARIOUS SPEEDS WHILE TURNING.

I WAS TRAILERING A BOAT ON TANDEM AXLE TRAILER WITHIN THE TRAILERING RATING FOR THE TRAVERSE, BUT NEAR THE NIGH END. IT WAS RAINING AND WE HYDROPLANED BUT THE HYDROPLANING STOPPED AFTER A SECOND AND WE CONTINUED. THEN IT HAPPENED AGAIN AND WE SLOWED DOWN AND IT DIDN'T HAPPEN ANY FURTHER. I'VE TRAILERED WITH MY 2004 SILVERADO MANY TIMES AND DON'T BELIEVE THIS WOULD HAVE HAPPENED WITH IT. THIS WAS THE FIRST TIME USING THE TRAVERSE AND I THOUGHT IT WAS WORKING OKAY, EXCEPT FOR THE HYDROPLANING. I THINK WHAT MAY HAVE HAPPENED IS THAT THE TRAILER WAS PUSHING DOWN ON THE BACK OF THE VEHICLE LIFTING UP ON THE FRONT AND THUS REDUCING TRACTION WITH THE FRONT WHEELS. I DON'T THINK THE TONGUE WEIGHT WAS TOO HIGH OR EXCESSIVE. AT ANY RATE, I DON'T KNOW IF I WAS JUST BEING UNSAFE BY TRAVELING THAT SPEED WITH THE RAIN, OR IF THE RATING FOR THE TRAVERSE'S TRAILERING TONGUE WEIGHT SHOULD BE REDUCED OR IF SOMEONE SHOULD HAVE TO INITIAL A SAFETY DOCUMENT ANYTIME THEY PUT A HITCH ON THEIR VEHICLE STATING THEY UNDERSTAND THE EXTRA HYDROPLANING POSSIBILITIES WHILE TRAILERING OR WHAT. BUT I WANTED TO REPORT WHAT HAPPENED IN CASE IT IS HAPPENING TO OTHERS AS WELL. I ALSO HAD TROUBLE PULLING MY BOAT OUT OF THE WATER WITH ONLY 2WD. I HAD TO GET AN ASSIST FROM ANOTHER VEHICLE. IF IT WAS ONLY FOR THE HYDROPLANING ISSUE, I WOULD TRAILER WITH THIS VEHICLE AGAIN. HOWEVER, WITHOUT 4WD TO PULL THE BOAT OUT OF THE WATER, THERE IS NO WAY I WILL USE IT AGAIN. (AND THAT ALSO SPEAKS TO THE TRACTION BEING LESS WHEN THE TONGUE HAS SOME WEIGHT ON IT.) THE DEALERSHIP SHOULD HAVE ADVISED ME TO GET 4WD SINCE THEY KNEW I WOULD BE TRAILERING A BOAT. *TR

2011 CHEVROLET TRAVERSE. CONSUMER WRITES IN REGARDS TO SUDDEN LOSS OF ELECTRIC STEERING IN VEHICLE. *SMD THE CONSUMER STATED THERE WAS NO WARNING ON THE DASHBOARD. HE STOPPED AND RE-STARTED THE VEHICLE AND THE STEERING RETURNED TO NORMAL. THE CONSUMER IMMEDIATELY DROVE TO THE DEALER. BUT, THEY WERE UNABLE TO FIND ANY PROBLEMS. HOWEVER, THEY DID SUGGEST, IT MAY HAVE BEEN CAUSED BY A WET BELT.

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT WAS DRIVING 10 MPH AND MAKING A TURN WHEN HE HEARD NOISES COMING FROM THE FRONT OF THE VEHICLE. HE ALSO NOTICED THAT THE STEERING WHEEL HAD SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER ADVISED THAT THEY HAD TO REPLACE THE STEERING PUMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 44,000 AND THE CURRENT MILEAGE WAS 50,000. UPDATED 8/23/12 *CN THE CONSUMER STATED ACCORDING TO THE DEALER THE RACK AND PINION NEEDED TO BEREPLACED. THE VEHICLE WAS REPAIRED. UPDATED 09/06/2012 *JS

THE AIR BAG LIGHT GOES ON AND OFF AND NOW JUST STAYS ON. WE TOOK IT BACK TO THE DEALER AND THEY CLAIM TO HAVE CHECKED IT MANY TIMES - STILL NOTHING. *TR

SERPENTINE BELT SHREDDED, WATER PUMP, BATTERY AND POWER STEERING FAILED TWICE, ONCE IN 2012 AND ONCE IN 2013. SERPENTINE BELT REPLACED AGAIN IN 2013 BECAUSE IT WAS DAMAGED BY A STONE. *TR CURRENTLY HAVE LAWSUIT AGAINST GM TO REPLACE THE CAR FOR SAFETY REASONS. THEY ARE DRAGGING THEIR FEET. LAWSUIT GOING ON OVER A YEAR.

THE CHEVY TRAVERSE HAS BEEN IN THE DEALERSHIP 5 TIMES SINCE MAY OF 2012 FOR SUDDEN TRACTION CONTROL AND STABILITRAK ERROR MESSAGES . ONCE THESE MESSAGES POP UP ONT HE CAR THEY ARE ALWAYS FOLLOWED BY A REDUCED POWER MESSAGE WHICH IMMEDIATELY SHUTS OFF THE CAR WHILE DRIVING. THE CAR WILL NOT ACCELERATE OR FUNCTION NORMALLY ONCE THIS HAPPENS. CHEVY HAS YET TO BE ABLE TO FIX THE PROBLEM. *TR

AROUND MAY 11, 2012, ON THE OHIO TURNPIKE, ACCELERATING TO 65 MPH, MY CAR BEGAN TO MAKE A LOUD REPETITIVE NOISE UNDER THE HOOD. AFTER A FEW MILES, A BATTERY SERVICE LIGHT CAME ON. THE CAR BEGAN TO OVERHEAT AND BECOME DIFFICULT TO STEER. AS I REACHED A PULLOVER, THE POWER STEERING FAILED AND EVERYTHING ELSE QUIT WORKING (RADIO, LIGHTS, ETC.) I TURNED THE CAR OFF AND COULD NOT TURN IT BACK ON. WHEN THE CAR WAS TOWED, WE FOUND THE BELT WAS SHREDDED AND DRAGGED BEHIND THE CAR. I WAS TOLD THERE WAS A PROBLEM WITH THE WATER PUMP. THE CAR WAS ABOUT 11 MOS OLD AND HAD ABOUT 11,000 MILES ON IT. ON JUNE 2, 2013, DEJA VU. AS I LEFT A STORE AND ACCELERATED TO 45 MPH, MY CAR BEGAN TO MAKE A LOUD REPETITIVE NOISE UNDER THE HOOD. AS I ACCELERATED, THE NOISES WERE LOUDER AND FASTER. I DROVE ABOUT 5 MILES TO WALMART, THE NOISES CONTINUED, SO I DROVE HOME, ABOUT 5 MILES. IN THE MORNING, I DROVE THE CAR VERY SLOWLY BECAUSE I THOUGHT THE BELT WAS SHREDDING AGAIN, AND AS I DROVE MORE SLOWLY, THE NOISE (FROM THE PIECES OF THE BELT SLAPPING AROUND THE ENGINE) BECAME LESS AND I HOPED I COULD MAKE THE BELT LAST UNTIL I GOT TO THE DEALER. THE SERVICE BATTERY LIGHT CAME ON AND WHEN I TURNED LEFT AT AN INTERSECTION NEAR THE DEALERSHIP, THE CAR WAS VERY HARD TO STEER AND I COULD BARELY TURN INTO THE DEALERSHIP. THE DRIVER FOLLOWING ME SAID HE COULD SEE THE SHREDDED BELT DRAGGING. I LEARNED THERE HAD BEEN OTHER CARS ON WHICH THE BELT HAD SHREDDED AND THAT THERE WAS A SERVICE BULLETIN TO PUT A LINING IN TO PROTECT THE BELT FROM DAMAGE, NOT SURE IF THIS HAD BEEN DONE ON MY CAR I LEARNED THERE IS ALSO A RECALL RELATED TO THE WATER PUMP. IN BOTH CASES, I WAS FORTUNATE NOT TO BE IN HEAVY TRAFFIC, NEAR TRUCKS, OR PASSING ON A COUNTRY ROAD. THIS SEEMS VERY DANGEROUS TO ME. *TR

I AM WRITING TO INFORM YOU OF A RECENT SAFETY ISSUE WE HAD WITH OUR 2011 CHEVROLET TRAVERSE. ON WEDNESDAY, APRIL 25, 2012, I WAS PARKED IN SAID VEHICLE WITH THE KEYS OUT OF THE IGNITION, PUMPING GAS AT SMOKIN JOES ON INDIAN HILL IN LEWISTON. I HAD ALL THREE OF MY CHILDREN, AGES 8, 6, AND 5 IN THE VEHICLE. WHILE PUMPING GAS, MY VEHICLE BEGAN TO ROLL, RIPPING THE GAS NOZZLE FROM MY CAR, SPILLING GAS. I BEGAN TO RUN AFTER MY CAR AND THANKFULLY IT STOPPED JUST BEFORE ENTERING ONCOMING TRAFFIC. I THANK THE GRACE OF GOD THAT MY CHILDREN WERE NOT INJURED'MY HUSBAND LOOKED AT THE GEAR SHIFTER AND HE WAS ABLE TO POP IT OUT OF GEAR WITHOUT THE KEY IN THE IGNITION AND HIS FOOT OFF THE BRAKE PEDAL. ON THURSDAY, APRIL 26, 2012 I TOOK MY CAR INTO KIPO. THEY LOOKED AT MY VEHICLE AND ALSO CONFIRMED OUR FINDINGS, THAT THE CAR DOES, IN FACT, SLIP OUT OF GEAR WHEN THE KEY IS OUT OF THE IGNITION AND THE FOOT IS OFF THE BRAKE PEDAL'CONTACT WITH BILL WIRTHEIM, GM OF PADDOCK CHEVROLET, WHERE WE PURCHASED THE VEHICLE. MR. WIRTHEIM CONTACTED GENERAL MOTORS, WHO THEN DECLARED MY VEHICLE UNDER GM INVESTIGATION. A DRIVER FROM PADDOCK CAME TO OUR HOME TO PICK UP OUR VEHICLE. WE WERE CONTACTED BY JUSTIN,A REPRESENTATIVE FROM GM ON MAY 3. GM RETURN PHONE CALL FROM HIM UNTIL MONDAY, MAY 7. HE JUST WANTED A RECAP OF WHAT HAPPENED. THAT SAME DAY, MY HUSBAND FOLLOWED UP WITH PADDOCK, WHO CLAIMED THEY BELIEVED THE VEHICLE TO HAVE BEEN ALREADY REPAIRED BY KIPO, WHICH IT WAS NOT. THIS AFTERNOON, BILL WIRTHEIM CONTACTED MY HUSBAND AND TOLD HIM THEY WILL FIX THE VEHICLE AND WE CAN HAVE IT BACK. APPARENTLY THERE WAS A LIQUID THAT HAD PREVIOUSLY SPILLED OVER THE GEAR SHIFTER THAT SHORTED OUT. WE ARE NOT SATISFIED WITH THIS RESPONSE. THIS WASN'T JUST AN ISSUE OF A GEAR SHIFTER SHORTING OUT WHILE PARKED IN OUR DRIVEWAY. OUR CHILDREN WERE IN THE CAR THAT WAS PARKED ON AN INCLINE OF A BUSY GAS STATION AND INTERSECTION AND COULD HAVE BEEN KILLED.

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V151000 (VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES) AND STATED THAT BECAUSE HE RESIDED IN A WARMER CLIMATE STATE, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT HE RESIDED IN THE MOUNTAINS IN HIS STATE AND THAT HIS VEHICLE AND OTHERS IN THE STATE NEEDED TO BE INCLUDED IN THE RECALL. THE CONTACT CALLED THE MANUFACTURER BUT THE MANUFACTURER OFFERED NO ASSISTANCE. THE CONTACT STATED THAT HE WOULD HAVE THE VEHICLE REPAIRED ACCORDING TO THE RECALL, AT HIS EXPENSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/29/12 *BF UPDATED 07/10/12 UPDATED 06/11/14

SHORTLY AFTER PURCHASING BRAND NEW CAR WE NOTICED SMALL RUST-COLORED SPECKS ALL OVER THE VEHICLE, MOSTLY ON THE REAR OF THE CAR. AFTER SEVERAL INSPECTIONS, MUZI FORD IN NEEDHAM, MA DIAGNOSED THIS AS "BRAKE DUST" FROM THE TYPE OF BRAKES ON THIS VEHICLE. THEY SAID THERE WAS NOTHING THAT COULD BE DONE TO PREVENT THE SPECKS, BUT THAT THE ONLY FIX WAS EXPENSIVE BUFFING/WET SANDING TREATMENTS BY THEIR BODY SHOP THAT WOULD HAVE TO BE DONE 1-2 TIMES PER YEAR, AND THEY ALSO SAID WE SHOULD WASH OUR CAR WEEKLY. OUR VEHICLE IS STILL UNDER WARRANTY. EACH BUFF COSTS APPROX $400. WE BELIEVE THIS IS A DESIGN FLAW THAT THE MANUFACTURER SHOULD COVER. *TR

I WAS TURNING ON A GREEN ARROW FROM AN ON RAMP. A WOMAN IN AN LARGE FORD VAN HIT THE REAR DOOR AND QUARTER OF MY VEHICLE ON THE DRIVER SIDE SENDING US UP AND IN A CIRCLE. WE CAME DOWN HARD AFTER A COMPLETE CIRCLE. THE AIRBAGS DID NOT DEPLOY. ONSTAR DID NOT WORK. MY HUSBAND WENT TO THE HOSPITAL VIA AMBULANCE AND MY MOTHER AND I RECEIVED SIGNIFICANT BRUISING. I HIT MY HEAD SO HARD ON THE DRIVER SIDE WINDOW IT THREW MY GLASSES INTO THE PASSENGER FLOOR. I COULD NOT BELIEVE THERE WAS NO AIRBAG SYSTEM AS THIS WAS THE REASON I BOUGHT THE VEHICLE FOR MY FAMILY OF 7. I CALLED CHEVROLET AND WAS GIVEN ALL KINDS OF EXCUSES. I ARGUED SEVERAL TIMES WITH THEM. LATER - WE RECEIVE MASSIVE RECALLS ON FAILED AIRBAGS! THANK YOU CHEVY! THANKS A LOT FOR A VEHICLE THAT HAS LET US DOWN OVER AND OVER. I WOULD NEVER RECOMMEND A CHEVY! LITTLE WARRANTY, AND THEY WILL LET IT RUN OUT BEFORE THEY DIAGNOSE THE VEHICLE. SEE MY OTHER COMPLAINT. *TR

PURCHASED 2011 TRAVERSE ON MONDAY, BY TUESDAY EVENING THE TRACTION CONTROL AND THE STABILITRAK SERVICE SOON CODES WERE SHOWING. THE PRESENT MILEAGE IS 440 AND THIS STARTED AROUND 350 MILES ON ODOMETER. ALSO, WHILE BACKING OUT OF DRIVEWAY ON INCLINE PUT CAR IN DRIVE AND LET OFF BRAKE BEGAN PRESSING GAS, THE CAR CONTINUED TO ROLL BACKWARDS UNTIL I PRESSED THE BRAKE AND GOT ON THE GAS AT THE SAME TIME. *TR

AFTER PURCHASING THE VEHICLE WE NOTICED THAT THE MIRROR WAS DEVELOPING A DARK FILM WHICH KEPT GETTING WORSE. IT IS NOW VERY DIFFICULT TO SEE OUT OF THE MIRROR. IT HAS GOTTEN SO BAD THAT IT IS NOW A SAFETY ISSUE. WE ARE NOW AFRAID TO DRIVE IT BECAUSE OF THE POSSIBILITY OF AN ACCIDENT AND SO IT IS NOW PARKED IN THE GARAGE AND NOT BEING DRIVEN.

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT FRONT END OF THE VEHICLE WOULD RANDOMLY SHAKE. THE CHECK ENGINE LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE ENGINE HAD MISFIRED. THE DEALER ALSO CHECKED FOR LEAKS, BUT THE CONTACT WAS NOT AWARE IF ANY LEAKS WERE FOUND. THE DEALER STATED THAT THE CONTACT SHOULD NOT LET THE VEHICLE SIT TOO LONG WITH OUT DRIVING IT TO PREVENT THE SHAKING ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 25,700. *TR

THE HEATING AND COOLING LINES GOING TO THE REAR HEATING AND COOLING OF VEHICLE ARE IN DIRECT LINE OF ANYTHING KICKED UP FROM THE FROM RIGHT WHEEL. SHOULD THESE LINES BE CRUSHED OR BROKEN OPEN, A COMPLETE COOLANT LOSS WILL OCCUR. THESE COOLANT SHOULD BE SHIELDED FROM ROAD DEBRIS. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A LOUD ABNORMAL NOISE. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE STEERING GEARBOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.

CALL VIBRATES AND SUDDENLY CAME TO A HALT. WAS ABLE TO MOVE THE CAR TO SHOULDER. PRIOR TO THIS I NOTICED THE CAR WAS SHOWING ME A RPM INDICATOR ON 2 AND 3 EVEN WHEN IN PARKED CONDITION, SCARY. MANAGED TO GET THE CAR TO DEALERSHIP. DEALERSHIP ADVISED THAT CYLINDER ARE MISFIRING, ABOUT 3 TO 4 OF THEM. SURPRISED THAT THIS CAN HAPPEN IN LESS THAN 9 MONTHS OF BUYING THE CAR... *TR

CAR SHAKES AND VIBRATES WHEN STOPPED AT STOP SIGNS AND LIGHTS. CAR SUDDENLY CAME TO A COMPLETELY HALT. WAS ABLE TO GET HELP AND MOVE IT TO SHOULDER. WAS ABLE TO START THE CAR LATER IN THE DAY AND DRIVE TO THE DEALER. DEALER MENTIONED THAT 4 CYLINDERS ARE MISFIRING. SURPRISED THAT A CAR ONLY 9 MONTHS OLD AND WITH 11K MILES WOULD DO THAT. *TR

MY CHEVY TRAVERSE ROLLS BACK WHEN STOPPED AT A STOP SIGN ON A HILL BEFORE APPLYING THE GAS, WHEN YOU ATTEMPT TO TAKE OFF, YOU REALLY HAVE TO REV UP THE ENGINE OR LEAVE YOUR FOOT ON THE BRAKE WHILE APPLYING THE GAS OR IT WILL ROLL BACK. THIS HAPPENS ON ANY INCLINE NO MATTER SIZE. THE DEALER STATED THIS IS HOW THE CAR IS DESIGNED. WHAT MANUFACTURER WOULD DESIGN SOMETHING UNSAFE LIKE THAT? I FEAR FOR MY SAFETY IN THE SNOW AND ICE. MY SECOND INCIDENT INVOLVED BACKING OUT OF MY GARAGE, I BACKED APPROX 4 FT AND THEN HAD TO GO OVER A 3" SPEED BUMP, BUT MY CAR WOULDN'T CONTINUE TO GO BACKWARDS, UNTIL I REVVED UP TO 2000 RPMS. THEN IF FINALLY MADE IT OVER THE 3" HUMP. THEY SAY THIS IS NORMAL FOR THE 6 SPEED TRANSMISSION I HAVE BECAUSE OF THE "GREEN' ENVIRONMENT CHANGES MADE TO GIVE IT MORE FUEL ECONOMY. GREEN ENVIRONMENT OVER SAFETY WHAT IS OUR GOVERNMENT THINKING, IF THIS IS REALLY THE TRUTH. I AM NOW CONCERNED I WILL NOT BE ABLE TO KEEP MY CAR IN MY GARAGE, WHEN THE SNOW AND ICE FALL AS I WON'T BE ABLE TO REV IT THAT HIGH OR I WILL WRECK MY VEHICLE INTO THE SIDE OF MY GARAGE. I WOULD LIKE FOR GM TO MAKE THIS RIGHT AND IF NOT AND I HAVE A WRECK THEY PAY WHEN MY INSURANCE GOES UP DUE TO THEIR POOR DESIGN!! I DO LOVE THE STYLE AND ROOM IN MY SUV. THAT'S PROBABLY WHAT I WAS SOLD ON AS WELL AS THE COLOR. HOWEVER, THE ROOM IN THE VEHICLES MEANS NOTHING, WHEN I'M AFRAID I AM GOING TO CRASH INTO SOMEONE BEHIND ME. THIS IS ABSOLUTELY AN UNSAFE VEHICLE. GM NEEDS TO DO SOMETHING ABOUT IT. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE TRAVELING 8 MPH, BOTH SIDE TOP AIR BAGS DEPLOYED HAPHAZARDLY. THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTY STARTING. THE CONTACT ALSO STATED THAT THE VEHICLE LOST POWER AND STALLED INTERMITTENTLY. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER PERFORMED A DIAGNOSTIC TEST THAT WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS THEN TEST DRIVEN AND THE FAILURE WAS DUPLICATED. THE DEALER REPLACED THE GROUND WIRES AND THE COMPUTER MODULE, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE VIN INFORMATION WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 16,000. .,.UPDATED 05/15/12 * BF THE CONSUMER STATED GM WAS TAKING THE NECESSARY STEPS TO REPLACE HIS VEHICLE. UPDATED 05/21/12

I RAN OUT OF GASOLINE WHILE DRIVING BUT THE METER SAID THAT THE TANK WAS HALF FULL. SINCE, I HAVE RUN OUT OF GASOLINE A TOTAL OF 4 TIMES SINCE OWNING THE VEHICLE. I AM THE ORIGINAL OWNER. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE ROLLED BACKWARD AND FORWARD ON AN INCLINE WITH THE BRAKES ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO NOTICED THE FAILURE AND STATED THAT THERE WAS NO REPAIR AVAILABLE. THEY VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 27,154.

WHILE IN THE DRIVE POSITION ON A HILL AT A STOP SIGN OR TRAFFIC SIGNAL, I REMOVED MY FOOT FROM THE BRAKE. THE VEHICLE BEGAN TO ROLL BACK ALMOST HITTING THE VEHICLE BEHIND ME. IT STARTLED ME AND ALMOST HIT THE CAR BEHIND. *TR IN THE SECOND INCIDENT, MY WIFE WAS PULLING BACK FROM PARKING SPOT WHICH HAS A SLIGHT INCLINE (GROUND LEVEL IN FRONT IS A BIT LOWER THAN THAT IN THE BACK). SHE REMOVED HER FOOT FROM THE BRAKE AFTER TRYING TO PARK OUT WITH THE GEAR 'R', THE VEHICLE NOW BEGAN TO ROLL FORWARD ALMOST HITTING A LITTLE STONE. MY WIFE WAS TERRIFIED. WE FURTHER TESTED THE VEHICLE ON VARIOUS HILLS/INCLINES BOTH IN DRIVE AND REVERSE AND IT CONTINUED TO ROLL IN THE OPPOSITE DIRECTION OF THE ENGAGED GEAR. APPARENTLY, THIS IS A CHARACTERISTIC OF THE AUTOMATIC TRANSMISSION ON THIS VEHICLE, AND IT DOES NOT HAVE "HILL-HOLD" OR "HILL ASSIST". HOWEVER, SINCE THIS FAMILY SUV CARRIES IS BEING DRIVEN BY MOTHERS, AND THIS MIGHT CAUSE THE SERIOUS SAFETY ISSUE. I SAW THERE ARE A LOT OF COMPLAINS OF THE SAME CASE, THIS ISSUE SHOULD BE BROUGHT UP AND CHEVROLET SHOULD DO SOME ACTION ON THIS.

MY CAR NEVER COOLED WELL. THERE WOULD BE BURSTS OF COOL AIR AND THEN WARMER. IT WAS NEVER AS COLD AS OTHER CARS I RODE IN. WE BEGAN NOTICING A STRANGE NOISE ON ACCELERATION. I TOOK IT IN A COUPLE TIMES AND THEY HAD A MECHANIC JUST COME LISTEN, BUT NEVER HAD A REASON TO SEND IT IN FOR SERVICING. I TOOK IT IN TO THE DEALERSHIP IN FORMALLY ON 6-25-13 TO THE DEALERSHIP IN MISSOURI WHO FIXED THE CAR AFTER IT WAS HIT BY A DISTRACTED DRIVER AND CURTAIN AIRBAGS FAILED! NOTHING WAS FOUND, ALTHOUGH THE BODYSHOP MAN WROTE UP THE WORK ORDER WRONG AS A SURGING. IT WAS A STRANGE SURGING CLICKING ON ACCELERATION, BUT SOUNDED LIKE IT WAS UNDER THE DASH. WE THEN WOULD NOTICE THE AIR WOULD WARM SIGNIFICANTLY FOR A FEW MINUTES. I ALSO TOOK IT INTO HAMILTON WHERE I BOUGHT THE VEHICLE, THEY FOUND NOTHING. NOW, 4 YEARS OLD THE AIR-CONDITIONED HAS CONTINUED TO MAKE THE SOUND, BT MUCH LOUDER AND MORE LIKE A COMPRESSOR, AND WHEN BREAKING AND ACCELERATING. NOW, THEY FIND THE ISSUE ISA COMPUTER MODULE. 4 YEAR OLD CARS SHOULD NOT HAVE AN AIR-CONDITIONER GO OUT!

HESITATION UPON ACCELERATION .INCIDENT REPORTED TO COX CHEVY 08/23/11,MAHER CHEVY 11/02/12,04/16/14 AND AN ACCIDENT 06/07/14 WITH BODILY INJURY HITTING A CONCRETE WALL. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL VIBRATION IN THE STEERING WHEEL WHEN TURNING IN EITHER DIRECTION. THE CONTACT ALSO INDICATED THAT THE VEHICLE WAS STATIONARY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE POWER STEERING FLUID AND PUMP WERE REPLACED BUT THE FAILURE WAS NOT REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.

VEHICLE WAS TRAVELING EAST ON I-64 IN NORFOLK, VA. OCCUPANTS SMELT FUEL AND PULLED OVER. WITNESSES ADVISED THAT IMMEDIATELY PULLING OVER THE VEHICLE WAS ON FIRE IN THE ENGINE COMPARTMENT AND WITHIN 60 SECONDS THE FIRE WAS OBSERVED IN THE FRONT DRIVER PASSENGER SEAT AREA. THE DRIVER AND PASSENGER HAD MOVED TO THE BACK SEAT AREA TO TRY AND FREE A 4 YEAR OLD CHILD FROM THE CAR SEAT. THE FEMALE PASSENGER THEN EXITED THE REAR DRIVER WINDOW SUFFERING CRITICAL BURNS IN THE FIRE. THE MALE DRIVER EXPIRED IN THE BACK SEAT OF THE VEHICLE. BYSTANDERS REMOVED THE CHILD. *TR

DEFECTIVE BRAKING SYSTEM INCLUDES STABILITRAK AND ABS SYSTEM. THE BRAND NEW VEHICLE HAS BEEN SERVICED FIVE TIMES FOR BRAKING FAILURE. WHILE WAITING AT A TRAFFIC LIGHT THE ABS KICKED IN AND THE BRAKE WENT TO THE FLOOR. THE SENSORS HAVE BEEN CHANGED/DEBRIS CLEANED/AND FRAYED WIRES REPLACED. THE VEHICLE IS STILL NOT REPAIRED. *TR

THE TRAVERSE WAS PARKED IN THE LOT OF THE LOCAL GROCERY STORE, WHEN STARTED AND PLACED IN REVERSE IT BACKED UP JUST FINE, HOWEVER PUTTING IT IN DRIVE IT BRONCOED UP AND WOULD ONLY GO 30 MILES PER HOUR. THIS HAS HAPPENED 3 TIMES . NOW THE POWER STEERING UNIT WHINES, THE SEATS IN THE BACK DO NOT RECLINE WELL AND THE MIDDLE SEAT BELT IN THE MIDDLE SEAT LOCKS AND I AM UNABLE TO SECURE MY 2 YEAR OLD IN HIS CARSEAT. I AM NOT PLEASED AT ALL WITH THE 2011 TRAVERSE, I SHOULD HAVE STUCK TO MY FIRST THOUGHTS AND BOUGHT THE SUBURBON THAT I KNOW. THE TRAVERSE IS THE WORST VEHICLE I HAVE EVER OWNED, WHILE IT WAS BEING REPAIRED AT THE DEALERSHIP, THEY OFFERED ME ANOTHER ONE TO DRIVE....I LAUGHED, I WENT AND RENTED A YUKON. NOW WHEN I GO OUT OF TOWN I RENT A VEHICLE MY $40,000.00 TRAVERSE SIT IN THE DRIVEWAY AS A LAWN ORNAMENT. CHEVROLET IN FLORIDA GOT ME REAL GOOD, NOW THEY STATE I AM UPSIDE DOWN IN THIS VEHICLE AND AM NOT ABLE TO TRADE WITHOUT A BIG DOWN PAYMENT. FUNNY THEY SELL ME A LEMON AND I CAN'T EVEN MAKE LEMONADE WITH IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

MY 2011 CHEVY TRAVERSE WAS PARKED IN THE GARAGE FOR OVER AN HOUR WHEN MY HUSBAND WALKED IN THE GARAGE AND HEARD A CRACKLING NOISE. HE BEGAN WALKING AROUND TRYING TO FIND THE NOISE AND SAW THE BACK WINDOW OF THE TRAVERSE SLOWING CRACKING. WHEN HE FIRST OBSERVED - THERE WAS NO HOLES - ONLY CRACKING. THE CRACKING CONTINUED FOR UNKNOWN LENGTH OF TIME. TWO HOLES IN THE CENTER FORMED AS GLASS FELL OUT. BY THE NEXT MORNING, ONE LARGE HOLE IN THE CENTER HAD FORMED. THE GLASS APPEARS TO BULGE OUT FROM THE INSIDE OF THE CAR. THE EDGES OF THE GLASS ALL AROUND THE PERIMETER OF THE WINDOW ARE GONE. TEMP OUTSIDE WAS AROUND 72 DEGREES. NOTHING UNUSUAL ABOUT WEATHER OR TEMP ON THIS DAY. *TR

THE SERVICE AIRBAG INDICATOR RANDOMLY COMES ON. THERE ARE A COUPLE OF ERROR MESSAGES "SERVICE AIRBAG" OR "SERVICE PASSENGER AIRBAG". WE HAVE REPEATEDLY TAKEN IT TO THE DEALER BUT DESPITE TRYING THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. CHEVY HAS ISSUED TWO TECHNICAL BULLETINS INDICATING THAT COMMON DEVICES LIKE CELL PHONES IN THE FRONT SEAT MAY INTERFERE WITH THE SENSORS. THE CRITICAL QUESTION IS WHETHER THE AIRBAGS ARE WORKING PROPERLY OR IN THE WORST CASE THE CELL PHONES ARE DE-ACTIVATING THE AIRBAGS. THE DEALER HAS BEEN UNABLE DETERMINE WHETHER THE AIRBAGS ARE WORKING PROPERLY WHEN THERE ARE CELL PHONES IN THE CAR AND/OR WHEN THE SERVICE INDICATOR LIGHTS COME ON. THIS IS THE CAR USED BY MY 17 YEAR OLD DAUGHTER TO DRIVE HERSELF AND MY SON TO SCHOOL AND I WANT TO BE ASSURED THAT THE AIR BAGS ARE WORKING CORRECTLY AND THAT THE ONLY PROBLEM IS WITH A FALSE SERVICE INDICATOR. CAN YOU HELP GET THIS ASSURANCE FROM CHEVY? *TR

THIS CHEVY TRAVERSE ROLLS BACK WHEN STOPPING AT A STOP SIGN ON A HILL. WHEN YOU ATTEMPT TO TAKE OFF, YOU REALLY HAVE TO REV UP THE ENGINE OR IT WILL ROLL BACK. THIS HAPPENS ON ANY INCLINE NO MATTER SIZE. THE DEALER STATED THIS IS HOW THE CAR IS DESIGNED. WHAT MANUFACTURER WOULD DESIGN SOMETHING LIKE THAT? MY 16 YEAR OLD IS DRIVING NOW, AND I WON'T ALLOW HER TO DRIVE THIS VEHICLE BECAUSE OF SAFETY ISSUES. I WOULD LIKE TO TRADE THIS CAR IN FOR SOMETHING SAFER, BUT THAT WOULD NOT BE ECONOMICALLY SMART SINCE I JUST PURCHASED IT 7 MONTHS AGO. I ALSO THINK THE HEADREST NEED TO BE REDESIGNED. THEY PROTRUDE TOWARD YOUR HEAD AND PUSHES YOUR HEAD FORWARD. NOT COMFORTABLE AT ALL. I WISH I COULD HAVE TEST DROVE THIS CAR FOR WEEK, I WOULD HAVE NEVER PURCHASED IT. I DO LOVE THE STYLE AND ROOM IN IT. THAT'S PROBABLY WHAT I WAS SOLD ON. HOWEVER, THE ROOM IN THE VEHICLES MEANS NOTHING, WHEN I'M AFRAID TO HAVE MY CHILDREN RIDING WITH ME IN THIS UNSAFE VEHICLE. GM NEEDS TO DO SOMETHING ABOUT IT. *TR

I WAS GOING STRAIGHT AT 40 MPH (CONFIRMED BY GM ENGINEER). ANOTHER VEHICLE TURNED IN FRONT OF ME AND THERE WAS A T-BONE STYLE OF ACCIDENT. THE OTHER CAR WAS TOTALED AND MINE TOOK ABOUT $18000 OF DAMAGE. NONE OF MY AIRBAGS DEPLOYED. I COMPLAINED TO GM, THEY SENT AN ENGINEER OUT TO LOOK AT THE VEHICLE BEFORE IT WAS REPAIRED TO ASSESS AND THEY SAID THAT THE AIRBAGS NOT DEPLOYING MEANT THAT THEY FUNCTIONED CORRECTLY. THE ENGINEERS REPORT SAID AT THE MOMENT OF IMPACT, MY CAR WAS TRAVELING 40MPH, AND I HAVE A HARD TIME BELIEVING THAT THE AIRBAGS WOULDN'T DEPLOY UNDER ANY CIRCUMSTANCES WHILE THE VEHICLE IS TRAVELING 40MPH. *TR

WHEN STOPPED ON ANY TYPE OF GRADE FROM APPROXIMATELY 2% OR GREATER, WITH TRANSMISSION IN DRIVE, THE VEHICLE WILL ROLL BACKWARDS WHEN MOVING THE RIGHT FOOT FROM DEPRESSING THE FOOT BRAKE TO THE ACCELERATOR IN PREPARATION TO CONTINUE IN THE FORWARD DIRECTION. WHEN THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR SERVICE REFERENCE THIS COMPLAINT, WE WERE ADVISED THAT THIS IS COMMON IN THE NEWER FOUR AND SIX CYLINDER TRAVERS AND MALIBU AND THAT THEY ARE STILL FUNCTIONING AS DESIGNED. I FEEL THIS IS A SAFETY ISSUE EVEN THOUGH IT MAY NOT RESULT IN REPORTABLE CRASHES OR INJURIES, THE NUMBER OF INCIDENTS RELATED TO THIS ISSUE COULD BE IN THE HUNDREDS, YET DUE TO MOST DAMAGE NOT BEING OF A REPORTABLE NATURE IT COULD BE YEARS BEFORE ENOUGH PEOPLE REPORT THIS AND CHEVROLET TAKES NOTICE. THANK YOU FOR YOUR TIME AND CONSIDERATION REFERENCE THIS ISSUE. FYI, YOUR SYSTEM DID NOT RECOGNIZE MY LISTED VIN, BUT I COPIED IT STRAIGHT FROM MY VIN PLATE. *TR

2011 CHEVY TRAVERSE HEADREST PUSHES HEAD FORWARD RESULTING IN NECK AND BACK STRAIN WHICH IS A HEALTH AND SAFETY CONCERN. *TR

TL*THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THE VEHICLE LOST POWER WHILE SHIFTING INTO THIRD AND FOURTH GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT INDICATED THE FAILURE WAS LOCATED IN THE TRANSMISSION MODULE. THE DEALER REPLACED THE TRANSMISSION MODULE, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE CONTINUED TO LOSE POWER WHILE SHIFTING INTO THIRD AND FOURTH GEAR, AND THE STABILITY CONTROL LIGHT ILLUMINATED. THE VIN INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THE TRANSMISSIONS WAS EQUIPPED WITH SIX SPEEDS AND WAS DESIGNED TO LOSE SPEED. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 9,081.

PULLLING UP TO THE AIRPORT PARKING AS I WAS GETTING MY TICKET TO ENTER THE PARKING LOT THE GATE OPEN AND I STEP ON THE GAS TO CONTINUE WHEN THE TRUCK SHIFTED TO THE RIGHT BEING IN BETWEEN TWO BARRIERS THE TRUCK DID HAD MINOR SCRATCHES ON THE RIGHT BUMPER WHEN IT SHIFTED TO THE RIGHT I COULD NOT GO FORWARD OR REVERSE I GOT OFF TO SEE WHAT WAS WRONG AND I SAW SOMETHING UNDER THE RIGHT TIRE I GOT BACK IN THE CAR BUT COULD NOT MOVE I GOT OFF AGAIN AND TOOK A GOOD LOOK AND I SAW THE TIRED ROD WAS BROKEN THE INSIDE LOOK LIKE AN EXPLOSION ON THE INNER RIGHT SIDE I CALL ONSTAR AND THEY PROVIDED ME WITH A TOW TRUCK WE TOOK IT TO THE DEALER WHERE IT WAS BOUGHT ON MONDAY MY HUSBAND CALL AND THEY SAID THEY COULDNT COVER IT CAUSE IT WAS DUE TO A COLLISION WE SAID BUT WE DIDNT CRASH OR HIT ANYTHING ONLY WHEN IT SHIFTED BUT HAD NOTHING SEVERE ON THE BODY THEY SAID NO CONTACT YOUR INSURANCE WE CALL CHEVROLET CORPORATION AND THEY SAID THEY BELIEVE THE MECHANICS AND THEY WERE NOT GOING TO FIX ANYTHING SO THEY MADE OUR INSURANCE PAY FOR THE DAMAGE WHICH WE BELIEVE ITS VERY UNFAIR HAVING A WARRANTY WE GOT THE VEHICLE BACK AND WE HEAR A NOISE THE TIRES HAS 2 GASHES IT TOOK THEM 2 DAYS TO CALL BACK AND SAID NOTHING IS WRONG WITH THE VEHICLE AND THE TIRE AT THE MOMENT THEY CHECK IT WAS NOT LIKE THAT BUT NOW THEY NOTICE IS DAMAGE AND THEY MADE US CALL OUR INSURANCE AGAIN BECAUSE THEY WERE NOT GOING TO PAY FOR ANYTHING OR FIX IT. I BELIEVE THIS IS THE WORST SERVICE AND MOST OF ALL I COULD OF LOST MY LIFE DUE TO THIS INCIDENT OR LOST MY BABY SINCE I AM PREGNANT. I HAVE PICTURES TO PROVE WHERE AND WHAT HAPPEN TO IT ALSO TOW TRUCK MAN SAID IT WAS THE AXLE/TIRE ROD WHEN HE PICK IT UP. *TR

THE VEHICLE ALWAYS ROLL BACKS WHEN YOU ARE STOPPED ON A SLOPE. THIS HAPPENS TO ME AT ALL TIMES WHEN I AM PICKING UP KIDS FROM SCHOOL AND HAVE A STOP SIGN AT A SLOPE. THE SLOPE IS NOT VERY STEEP AND OTHER CAR I HAVE DOES NOT HAVE THIS PROBLEM. JUST BIZZARE THAT YOU REALLY HAVE TO ACCELERATE YOUR WAY OUT, EVEN THEN THE CAR ROLLS BACK....ALMOST HIT ANOTHER VEHICLE BEHIND ME. *TR