2001 Chrysler Town & Country Complaint Log

I PURCHASED MY CERTIFIED PRE-OWNED VEHICLE IN JAN. 2002 & AS EARLY AS NOV. 2002 I BEGAN REPORTING A STEERING NOISE TO MY DEALER WHEN BRINGING THE CAR IN FOR THE ROUTINE CHECKS AND OIL CHANGES. I WAS ASSURED THE PROBLEM WAS EITHER NORMAL OR THEY COULD NOT GET THE VEHICLE TO DO WHAT I WAS DESCRIBING. I DESCRIBED ON MORE THAN ONE OCCASION TO THE SERVICE DEPARTMENT THAT WHEN THE VEHICLE WAS COLD & I REVERSED I HAD DIFFICULTY STEERING IT. THE STEERING WOULD LOCK UP. I OF COURSE CONTINUED TO BRING IT IN AND THEY COULD NOT GET IT TO DO THIS. THE STEERING PROBLEM CHANGED FROM DIFFICULTY STEERING WHEN IN REVERSE TO DIFFICULTY STEERING IN REVERSE & DRIVE. THE PROBLEM GENERALLY OCCURS WHEN TURNING LEFT & HAS LEFT ME IN A PANIC AT TIMES WHEN I AM TURNING WITH ALL OF MY MIGHT AND THE VAN WILL NOT RESPOND AND COME WITH ME. I RECENTLY TOOK IT TO ANOTHER SHOP FOR BRAKES AND OIL CHANGE AND THE OWNER NOTICED THIS PROBLEM WHEN HE WENT TO PULL THE CAR INTO THE BAY. HE CALLED ME AND ALERTED ME. HE THOUGHT IT MIGHT BE THE STRUTS AND SAID IF IT WAS NOT I WOULD PROBABLY BE LOOKING AT A NEW STEERING RACK. I EVEN QUESTIONED THE DEALER LAST YEAR ABOUT THIS AND THEY SAID I NEEDED TO BE SURE THAT I KEPT MY STEERING FLUID FILLED UP. MY RESPONSE WAS IF I AM LOSING STEERING FLUID THERE IS ANOTHER PROBLEM THAT WOULD NEED TO BE ADDRESSED. I HAVE CHECKED THE RESERVOIR AND I AM NOT LOSING POWER STEERING FLUID. I AM NOW GETTING SCARED TO DRIVE MY VEHICLE EVERY DAY, WITH MYSELF AND MY TWO DAUGHTER, DUE TO THE UNPREDICTABILITY OF THE STEERING. I AM TAKING THE VEHICLE TO YET ANOTHER MECHANIC TO SEE IF THEY CAN GET TO THE BOTTOM OF THIS. ONE WOULD THINK CHRYSLER WOULD BE ABLE TO DETERMINE THE PROBLEM OF THEIR OWN VEHICLES BEFORE SOMEONE ELSE COULD. 11/02 NOISE IN FRONT END NOTED AND A WHINE AND A TRANSMISSION TUNE-UP PERFORMED. 12/02 FRONT SWAY BAR REPLACED. 12/02 HOSE TO POWER STEERING REPLACED, POWER STEERING RESERVOIR REPLACED. CONTINUED TO MENTION ON SUBSEQUENT VISITS & THEY COULD NOT GET IT TO ACT UP. *NM

THE REAR AND MIDDLE VEHICLES' GENERATION THREE SEAT BELT BUCKLE DID NOT STAY BUCKLED. CONSUMER HAD TODDLER IN A CHILD SAFETY SEAT AND THE SEAT BELT BUCKLE CAME UNHOOKED BY THE SLIGHTEST MOVEMENT OF THE PERSON NEXT TO THEM. *PH MANUFACTURE NOTIFIED , BUT NOT WILLING TO DO ANYTHING. THERE IS NO RECALL. *TT

WHILE STARTING THE VEHICLE SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. *AK

WE HAVE HAD NUMEROUS INTERMITTENT ELECTRICAL PROBLEMS(TACHOMETER QUITS,WINDOW WONT ROLL UP,HEATED SEAT QUIT WORKING,REAR WINDOW WIPER QUIT)THEN ON 9-13-02 THE TRANSMISSION FAILED TWICE WITHIN A FEW MINUTES TIME, THE SECOND TIME RESULTED IN A CAR ACCIDENT WITH INJURIES.

MIDDLE ROW BUCKET SEATS DO NOT ALWAYS LATCH EASILY. WHEN NOT LOCKED DOWN, THE SEAT SPRINGS FORWARD WHILE DRIVING, CAUSING PASSENGER IN CHILD SAFETY SEAT TO SLAM INTO THE SEAT IN FRONT. MY DAUGHTER'S HEAD WAS SOMEWHAT PROTECTED BY THE "WINGS" ON THE SIDES OF HER CHILD SEAT, BUT HER FOREHEAD SHOWED A MARK FROM THE IMPACT, AND HER MOUTH WAS BLEEDING AS A RESULT OF THE INCIDENT. THE VEHICLE WAS NOT GOING MORE THAN 15 MPH, AND WAS DECELERATING FOR A STOP SIGN AT THE TIME. THE CHILD SAFETY SEAT WAS SECURED WITH THE LATCH SYSTEM, SO THE SEATBELT WAS NOT IN USE.*AK

DRIVER'S SIDE POWER WINDOW FAILS. THERE IS A MOISTURE PROBLEM (LEAK?) IN THE FRONT DOORS OF THE CHRYSLER TOWN AND COUNTRY MINI-VAN. OURS HAS FAILED TWICE, THERE IS A MILDEW-ISH ODOR WHEN THE WINDOW IS PUT DOWN. WE HAVE DISCUSSED THIS WITH OTHER OWNERS OF THE SAME VEHICLE AND THEY HAVE HAD SIMILAR PROBLEMS. THIS IS AN ON-GOING PROBLEM. *NM

FRONT DISKS WHILE HOT AND GET WET WILL BEND. IF BRAKES ARE PUT ON, THE FRONT END SEEMS LIKE IS FALLING OFF OR APART BY THE VIBRATION OF THE FRONT SUSPENSION MAKING IT KIND OF HARD TO CONTROL THE VEHICLE. I HAVE TAKING THE VEHICLE FOR REPAIR BUT IT HAPPENED AGAIN. *NM

CONSUMER INDICATED THAT THEIR VEHICLES' STEERING COLUMN IS EXPERIENCING THE DEFECT AS STATES IN RECALL NUMBER 00 V 305 000,BUT VEHICLE YEAR IS NOT PART OF THIS RECALL. PLEASE PROVIDE MORE DETAILS. TS

WHILE DRIVING PASSENGER'S SIDE WINDOW CRACKED AND BLEW IN AND OUT, RESUTLING IN INJURIES TO DRIVER AND PASSENGER.CONTACTED DEALER.*AK CONSUMER STATED THAT INJURIES TO CHILD THAT WAS WHO WAS SITTING IN THE REAR SEAT. *YH

WHILE DRIVING AT ANY SPEED, THE VEHICLE WILL NOT COME OUT OF LOW GEAR. THE DEALER REPLACED THE TCM MODULE ON THE VEHICLE. ALSO WHILE DRIVING AT ANY SPEED, THERE WILL BE A NOISE COMING FROM THE FRONT WHEELS. THE DEALER NEEDED TO REPLACE THE SWAY BAR BUSHINGS. THE AUTOMATIC LIFT GATE ON THE VEHICLE WOULD NO MOVE UP OR DOWN ON COMMAND AND NEEDED REPLACEMENT. THE MANUFACTURER AND THE DEALER ARE AWARE OF THE PROBLEM. *PH

CONSUMER STATED THAT WHILE DRIVING AT 55MPH THE LIFT GATE WINDOW SHATTER WITHOUT WARNING FOR THE SECOND TIME WITH THIN 2-3MONTH. DEALER NOTIFIED TS

I BROUGHT CAR IN FOR ANALYSIS FOR THE POWER STEERING PROBLEM SEVERAL TIMES WHILE STILL UNDER WARRANTY AND WAS RE-ASSURED THAT I WAS EXPERIENCING NORMAL NOISES. ABOUT A FEW MONTHS LATER WHEN THE CAR WAS NOW NOT UNDER WARRANTY THE RACK AND PINION FAILED. AND UPON PICKING UP THE VEHICLE ON 08/09/2002 I NOTICED THAT THE AIRCONDITIONING WAS NOT WORKING . THEN WAS TOLD THAT NOW THE CONDENSER FOR THE AC HAS NOW FAILED.*AK

TOTAL LOSS OF STEERING... MAJOR COMPONENTS EXPOSED TO ROAD ELEMENTS ... POSSIBILITY OF MAJOR ACCIDENT. *AK

THE GEAR SHIFT ALLOWS THE DRIVER TO POSITION THE CAR BETWEEN PARK AND REVERSE. MY WIFE REACHED INTO THE CAR TO PULL OUT THE KEYS, SHE TOUCHED THE SHIFT LEVER AND IT POPPED INTO REVERSE. SHE WAS DRAGGED DOWN OUR DRIVEWAY AND RUN OVER.*AK

WHILE ACCELERATING ONTO BUSY INTERSTATE I-80 MY VAN SUDDENLY EXPERIENCED A LIMP-IN MODE. THE VAN LUNGED AND BUCKED AND SUDDENLY LOCKED INTO 2ND GEAR , CAUSING THE VAN TO LOSE ACCELERATION. THE TRUCK THAT WAS BEHIND ME ALMOST REAR-ENDED ME. THE TRUCK RECEIVED NO WARNING FROM ME, IT WAS AS THOUGH I SLAMMED ON THE BRAKES WITHOUT HITTING THE BRAKES AT ALL. THIS IS AN EXTREMELY SERIOUS DEFECT. I HAD THE VAN TOWED, AND SERVICED AT A LOCAL CHRYSLER DEALER IN PA. THEY CHECKED THE VAN AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE END RESULT WAS TO REPLACE THE RELAY TO THE TRANSMISSION. I WAS TOLD THIS MIGHT WORK, HOWEVER WE WON'T KNOW FOR SURE UNLESS IT HAPPENS AGAIN!!!! THIS CAN'T HAPPEN AGAIN OR NEXT TIME I MAY NOT BE AROUND TO TELL ABOUT IT.*AK

CONSUMER STATED THAT THE CONTROL SWITCHES ARE HARD TO FIND DO TO THE LIGHTNING IN THE VEHICLE. PH

ANOTHER VEHICLE WAS TRAVELING AT 45 MPH AND REAR ENDED CONSUMER.'S VEHICLE. CONSUMER DRIVER'S SIDE SEATBACK COLLAPSED ON IMPACT. CONSUMER SUFFERED FROM NECK AND LEG INJURIES. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

RIGHT DOOR OPENS AND CLOSES AUTOMATICALLY.*AK

WHILE DRIVING 30-35MPH PASSENGER AND DRIVER'S SIDE AIRBAGS DEPLOYED WITHOUT WARNING. DEALER HAS VEHICLE.*AK *TT

SERPENTINE BELT WEARS QUICKLY. DEALER IS UNABLE TO FIX AFTER 4 ATTEMPTS. THE DEALER TOLD ME MY ONLY REMEDY WAS TO FILE A LEMON LAW COMPLAINT BUT I FEAR THAT IF THE BELT BREAKS BEFORE THIS ISSUE IS RESOLVED THE SUDDEN LOSS OF POWER ASSIST ON THE STEERING MAY MAKE IT VERY DIFFICULT FOR MY WIFE TO CONTROL THE VEHICLE.

OPERATE WINDSHIELD WIPERS IN INTERMITTANT MODE. WIPERS WILL NOT GO TO CONTINUOUS MODE WHEN SWITCH IS TURNED TO CONTINUOUS SETTING. THIS IS A MULTIFUNCTION SWITCH THAT ALSO OPERATES HIGH BEAM AND TURN SIGNALS. THIS SWITCH HAD TO BE REPLACED 19 MONTHS AGO FOR TURN SIGNAL PROBLEMS. WIPERS WILL GO INTO CONTINUOUS MODE FOR AWHILE WHEN TURNSIGNALS ARE OPERATED.*AK

ELECTRICAL BATTERY/NO START HAD VEHICLE LESS THAN 4 MONTHS WITH A DEAD BATTERY IN DRIVEWAY. DEALER SAID IT WAS OUR PROBLEM. PURCHASED NEW BATTERY AND STARTING NOTICING A "BUCKING" OR "SURGING" AS YOU WERE DRIVING. AFTER THE REPAIR ATTEMPT FOR THE SURGING AND BUCKING IT WOULD ALSO STALL WHILE DRIVING IN PARKING LOTS, STOPPING AT STOP LIGHTS, BACKING OUT OF PARKING SPACES/DRIVEWAYS. WHEN THIS HAPPENED YOU LOST ALL POWER IN VEHICLE. HAD TO BE PUT BACK IN PARK TO RESTART. SOMETIMES WOULD TAKE 4 OR 5 TRIES BEFORE YOU COULD ACTUALLY BE "ON THE ROAD". DEALER CLAIMED COULDN'T VERIFY. THEY DID HOWEVER ON SECOND VISIT REPLACE WHOLE TRANSMISSION. WE ONLY HAD 32,000 MILES ON IT. IT WAS IN SHOP FOR THAT REPAIR FOR 23 DAYS. STILL DIDN'T CORRECT PROBLEM. THEY REPLACED THAT PCM OR A BCM NOT SURE WHICH. ON INVOICES IT MENTIONS BOTH SO NOT SURE IF THEY DID BOTH OR A TYPO ON THEIR PART. IRREGARDLESS OF WHICH PART WHAT EVER THEY DID ALTERED MY ODOMETER BY ADDING APPROXIMATELY 2 THOUSAND MILES TO MY VEHICLE. DEALER STATES CAN'T FIX IT AS THAT WOULD BE TAMPERING WITH ODOMETER. VEHICLE STILL BUCKS AND SURGES AND HAVE CALLED OUT TOW TRUCK ON AT LEAST 2 OTHER OCCASIONS FOR A COMPLETE NO START/POWER. IT HAS BEEN IN THE SHOP AT TWO DIFFERENT DEALERSHIPS FOR MORE THAN 6 VISITS..STILL ISN'T FIXED. SO IT HAS THE BATTERY ISSUE AND THE STALLING ISSUE. NOW OF COURSE IT ALSO HAS THE ODOMETER ISSUE. WE HAVE HAD PROBLEMS WITH THE REAR AIR CONDITIONER BUT DEALER STATED THAT WAS THE WAY IT WAS MADE. ALSO HAVE HAD SOME BLACK MOLDING/STRIPPING FALL OFF OF WINDOWS/SLIDING DOOR. HAVEN'T DONE ANYTHING ABOUT THAT AS THE STALLING AND NO START PROBLEMS ARE MORE IMPORTANT. GOT NO SATISFACTORY RESPONSE FROM DEALER OR CHRYSLER SO HAVE CONTACTED A LEMON LAWYER. HOPE NO ELSE HAS TO GO THROUGH WHAT WE DID. *NLM

THE SEAT BELT LATCHES (THE GEN 3 LATCHES) IN THE TWO BACK SEATS OF MY 2001 CHRYSLER TOWN AND COUNTRY RELEASE THE BELTS TOO EASILY TO PROTECT CHILDREN AND PASSENGERS IN AN ACCIDENT. MY DAUGHTER'S CARSEAT WAS FOUND UNLATCHED ONE DAY. MY HUSBAND AND I ALWAYS MAKE SURE THE CARSEAT IS IN CORRECTLY AND WE COULD ONLY GUESS THAT THE CARSEAT BECAME UNBELTED AFTER THE VAN WAS BEING VACUUMED OUT AT THE CARWASH. THE EMPLOYEES AT THE CARWASH MUST HAVE BUMPED THE LATCH WITHOUT KNOWING AND THE BELT WAS RELEASED. IT DOESN'T TAKE MUCH OF A BUMP TO THE LATCH FOR IT TO RELEASE THE BELT. BELTS SHOULD NOT RELEASE THAT EASILY. *NLM

VEHICLE LOST COMPLETE CONTROL WHEN BACKING OUT FROM A PARKING SPOT. VEHICLE TOWED TO DEALER WHO INFORMED CONSUMER THAT PROBLEM WAS DUE TO STEERING: COLUMN COUPLING IMPROPERLY INSTALLED BY MANUFACTURER. *AK *SLC

WHILE TRAVELING ON THE HIGHWAY WITHOUT PRIOR WARNING. WHEN THE CONSUMER IS TURNING THE VEHICLE STEERING COLUMN WILL LOCK UP. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS

9/8/01 10,232 MILES. PULSATION WHEN BRAKING. FOUND FRONT BRAKE ROTORS WARPED. REPLACED ROTORS. ALSO ORDERED WEATHERSTRIIPS AND DOOR CLADDING BECAUSE WEATHERSTRIP AROUND R/SLIDING DOOR ON BODY IS DEFORMED. 10/1/01 12,408 MILES. RATTLING NOISE IN FRONT SUSPENSION. REPLACED FRONT SWAY BAR LINKS. 12/26/01 15,592 MILES. BOTH FRONT HEATED SEATS DO NOT OPERATE. 1/21/02 15,999 MILE. BOTH HEATED SEATS REPAIRED. 2/09/02 17,280 MILES. FRONT HEATED SEAT DOES NOT WORK AGAIN. REPAIRED FRONT SEAT. 4/19/02 L9,901 MILES. REPAIRED L/SLIDING DOOR DEFECTIVE WEATHERSTRIP. LEFT FRONT WINDOW WON'T GO UP OR DOWN. FOUND L/F WINDOW REGULATOR MOTOR DEFECTIVE. REPLACED L/F WINDOW REGULATOR MOTOR. 3/23/02 L8,949 MILES. PULSATION WHEN BRAKING. FOUND AND REPLACED FRONT BRAKE ROTORS. 8/8/02 23,559 MILES. PULSATION WHEN BRAKING. FOUND PULSATION IS FROM REAR ROTORS. TURN REAR ROTORS AND REMOVE HIGH SPOTS. BRAKES HAVE BEEN REPLACED 2 OR 3 TIMES SINCE PURCHASE OF VAN IN MAY OF 2001.

WHILE VEHICLE WAS PARKED, TAILGATE OPENED BY ITSELF. MANUFACTURER WAS NOTIFIED. *AK

WHILE SLOWING DOWN GEARS WILL SHIFT FROM DRIVE TO NEUTRAL.CONTACTED DEALER.*AK

BRAKE FAILURE HAS OCCURRED TWICE WITHIN A TWO WEEK REPAIR WINDOW. DEALER STILL WORKING TO CORRECT BRAKE PROBLEM. *AK

CHILD GOT FINGERS CAUGHT IN RIGHT SIDE POWER SLIDING DOOR, AND MECHANISM DID NOT RELEASE. HAD TO MANUALLY OPEN DOOR.*AK

I BROUGHT CAR INTO THE DEALERSHIP ON 2 PRIOR OCCASIONS FOR SUSPECT NOISES IN THE FRONT END AND THEY ASSURED ME THIS WAS NORMAL . I CALLED BACK TO REPORT NOISE WAS GETTING LOUDER AND AGAIN I WAS REASSURED THAT THIS WAS NORMAL AND THAT IT WAS NOT GETTING LOUDER.AFTER THE WARRANTY WAS UP THE RACK AND PINNION FAILED THIS WAS PROBABLY THE NOISE I HAVE BEEN HEARING.*AK

TRANSMISSION FAILURE AT LESS THAN 36,000 MILES ON CHRYSLER 2001 TOWN AND COUNTRY MINIVAN. HAD TAKEN VEHICLE IN ONE MONTH PRIOR FOR "SLIPPAGE" OF TRANSMISSION. VEHICLE WAS RETURNED WITH NTF. FAILURE WAS CATOSTROPHIC AND TRANSMISSION WILL BE REPLACED WITH REMANUFACTURED TRANSMISSION. AS OF THE DATE OF THIS FILING, HAVE NOT RECEIVED MY CAR BACK FROM DEALERSHIP. WAS FORTUNATE CAR FAILURE OCCURRED WHILE PULLING INTO GAS STATION AFTER A LARGE BANG HAD BEEN HEARD TO DETERMINE CAUSE OF FAILURE.

WE PURCHASED THIS VAN ON 7/31/01. THE A/C COMPRESSOR HAS BEEN REPLACED THREE TIMES AND SOME OTHER A/C PART WAS REPAIRED AS WELL. THE TRANSMISSION COMPLETELY FAILED CAUSING THE CAR TO STOP ON THE FREEWAY WITH MY WIFE AND TWO SMALL CHILDREN IN THE VAN. THERE HAVE BEEN OTHER LESS CRITICAL PROBLEMS REPAIRED UNDER THE 3/36 WARRANTY AS WELL. CHRYSLER GAVE US THEIR 7 YR./100,000 MILE SERVICE CONTRACT FOR FREE AFTER I DEMANDED A BUYBACK (7-1-02 LETTER) AFTER THE TRANSMISSION FAILED. THEY DECLINED A BUYBACK BECAUSE THE PROBLEM HAD BEEN REPAIRED. AFTER THE A/C WAS LAST REPAIRED, I WROTE AGAIN (5-12-03) AND DEMANDED A BUYBACK OR REPLACEMENT. THEY REFERRED IT TO THEIR THIRD-PARTY IMPARTIAL SERVICES GROUP (ISG) TO SET UP A REPLACEMENT. COMMUNICATIONS HAVE BEEN INITIATED WITH US FOR A REPLACEMENT, BUT WE MAY WANT A BUYBACK INSTEAD. WHEN I VERBALLY ASKED ISG ABOUT A REFUND, THEY SAID IT WASN'T AUTHORIZED. I SENT A FOLLOW-UP FAX ON 5-26-03 ASKING FOR THE DETAILS OF A REFUND UNDER CALIFORNIA LAW. I AM AWAITING A RESPONSE.

DURING NORMAL DRIVING VEHICLE BEGAN TO EXPERIENCE ROUGH ENGINE OPERATION, FLASHING ENGINE INDICATOR APPEARED ON DASH AND WITHIN 15 SECONDS VEHICLE STALLED OUT AND WAS BRAKED TO A STOP ON A HILLSIDE. ALL ATTEMPTS TO RESTART VEHICLE WERE FRUITLESS AND IT HAD TO BE TOWED TO THE NEAREST DEALER'S SHOP. AFTER TWO FULL DAYS IN THE SHOP IT WAS DETERMINED THAT THE MAIN WIRING HARNESS CHAFED ON THE SIDE OF THE TRANSMISSION AND SHORTED. THIS BLEW A FUSE, BURNED OUT THE COIL AND THE THROTTLE POSITION SENSOR. THE SOLUTION CONSISTED OF REPAIRING AND RESECURING THE HARNESS TO PREVENT CHAFING, A NEW COIL AND A NEW THROTTLE POSITION SWITCH WERE INSTALLED. SELLING DEALER INDICATED THAT THIS WAS THE FIFTH VEHICLE WITH THIS PROBLEM. THIS IS OBVIOUSLY A MANUFACTURING/DESIGN DEFECT WHICH COULD BE EASILY AVOIDED. THE CONSEQUENCE OF THIS FAILURE COULD HAVE BEEN MUCH WORSE IF THE SHORT AND THE SUBSEQUENT LOSS OF POWER AND CONTROL OCCURED DURING HIGHWAY DRIVING, ESPECIALLY IN TRAFFIC AT HIGH SPEED.*AK

MY WIFE TOLD ME THAT SHE HAD A CLOSE CALL; ALMOST HIT THE CAR IN FRONT OF HER SOME TIME AGO BECAUSE THE VAN WOULD NOT COME TO A COMPLETE STOP FAST ENOUGH. LAST NIGHT ON THE HIGHWAY, I PRESSED HARD ON THE BRAKE PEDAL. THE CAR SLOWED DOWN BUT WOULD NOT COME TO A COMPLETE STOP, RESULTED IN BUMPING INTO THE CAR IN THE FRONT. BOTH THE PASSENGER AND I THOUGHT THE VAN SHOULD HAVE STOPPED IN TIME TO AVOID SUCH AN ACCIDENT. ALTHOUGH I WAS PRESSING HARD ON THE PEDAL, I COULD NOT FEEL ANY PUMPING OF ABS. WE ARE NOT SURE IF THE CAR IS SAFE TO DRIVE AROUND. WOULD LIKE TO KNOW IF THERE IS SOMETHING THAT CAN BE CHECKED OUT AND/OR FIXED.*AK

NOBODY WAS HURT EITHER TIME BUT THIS HAPPENED TWICE AND THE MANUFACTURER HAS FAILED TO FIX IT YET. THE CAR IS BRAND NEW AND THE ELECTRICAL SYSTEM HAS JUST SHUT IT DOWN ON TWO SEPARATE OCCASIONS WHILE DRIVING 30 MPH (ONCE IN A PARKING LOT AND ONCE ON A CITY STREET). MY FAMILY IS AFAID TO DRIVE IT NOW A DAYS SINCE MY WIFE HAS BEEN STRANDED WITHOUT POWER TWO TIMES. WHEN THE CAR SHUTS DOWN, IT LOSES ALL POWER AND CAN NOT BE RESTARED. WE HAVE HAD TO GET THE CAR TOWED BACK TO US ON 2 SEPARATE OCCASIONS IN THE FIRST MONTH WE OWNED THE CAR.*AK

THE REAR SEAT BACK WAS RECLINED FOR CARGO. WHEN THE SEAT HADLE WAS PULLED TO RAISE THE SEAT BACK TO THE UPRIGHT POSITION, THE SEAT BACK SPRUNG FORWARDS VIOLENTLY STRIKING MY WIFE IN THE HEAD CAUSING INJURY. THE SEAT BACK IS APPARENTLY SPRING LOADED WITH NO MECHANISM TO CONTROL THE RELEASE OF THE SPRING LOAD. *AK

CONSUMER HAS 2 CHILD SEATS IN MIDDLE REAR BENCH STALK SEATBELTS. IF SEAT BELT LOCK IS BUMPED IT CAN EASILY BE UNLATCHED. CONSUMER HAS DRIVEN WITHOUT KNOWING THAT CHILD SEAT WAS NOT SECURED. CONSUMER CHECKING CHILD SEAT BEFORE TRAVELING.*AK ONE CHILD IS IN A SAFETY SEAT THE OTHER IS NOT. WHEN THE OLDER CHILD KNOCKS UP AGAINST BOTH LOCKS THEY COME UNDONE EASILY. THIS UNLATCHING IS CONTINUOUS. *JG

THE VEHICLE MADE A KNOCKING NOISE IN THE FRONT END. THE DEALER REPLACED THE FRONT SUSPENSION STRUT, STRUT MOUNT, FRONT SWAY BAR AND SWAY BAR LINK. THE REAR END OF THE VEHICLE ALSO MADE NOISE. THE DEALER REPLACED THE TRANSFER GEAR SET. THE VEHICLE ALSO EXPERIENCED A WHINING NOISE IN THE STEERING WHEEL. THE DEALER REPLACED THE SPRING CLOCK ALONG WITH THE SHROUD STABILIZER. POWER STEERING FLUID DUE IT BEING CLOG AND CAUSED THE STEERING TO WHINE WHEN TURNED. THE REAR LIFT GATE WOULD NOT OPEN WITH THE REMOTE. FAULTY FRONT ROTORS SQUEAKED WHEN APPLIED. THE DRIVERS SIDE WINDOW WOULD NOT GO UP DUE TO A FAULTY REGULATOR. THE CRUISE CONTROL WOULD NOT DISABLE WHEN THE BRAKES WERE APPLIED AND THE BRAKES WOULD NOT WORK WHEN THE CRUISE CONTROL WAS ENGAGED. THE REAR WINDSHIELD WIPERS WERE INOPERATIVE. THE ENGINE MADE NOISE WHEN STARTED. THE TIMING CHAIN FAILED AND CAUSED THE CHECK ENGINE LIGHT TO ILLUMINATE. THE O-RINGS FAILED AND CAUSED FUEL ODOR INSIDE THE VEHICLE. *SCC *NLM

WHILE DRIVING 70MPH THE TRANSMISSION FAILED STRANDING THE CONSUMER ON THE SIDE OF THE ROAD FOR AN HOUR. *AK *SCC

ANCHOR ATTACHMENTS THAT ARE IN REAR SEAT ARE DESIGNED FOR A CHILD SAFETY SEAT TO BE PLACED. THERE IS A QUARTER OF AN INCH OF METAL STICKING STRAIGHT OUT. ON SEVERAL OCCASIONS CHILD HAS BEEN STUCK IN BACK BY THIS PIECE OF METAL. CONSUMER INSISTED IT WAS VERY DANGEROUS BECAUSE IT COULD CAUSE A SPINAL INJURY. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK

RESTRAINT BELT RETRACTOR HAS DISLODGED AND IS NOT OPERABLE. DEALERSHIP HAS NOT EXAMINED VEHICLE TO DIAGNOSE CAUSE. *AK SEAT BELT WAS ON CENTER BENCE ON THE PASSENGER SIDE. *JB

THERE'S A VERY LOUD WHINE OR GROWLING NOISE COMING FROM FRONT OF THE VEHICLE. NOISE IS SO INTENSE THAT PEOPLE ARE LOOKING AT THE VEHICLE AS IT PASSES. WHEN SITTING AT A LIGHT AND TURNING STEERING WHEEL TO LEFT OR RIGHT NOISE GETS LOUDER WITH EVERY TURN. *AK *YH

A SQUEALING NOISE FROM THE LEFT AND RIGHT WHEELS, AND PULSATION WHEN APPLYING THE BRAKES WAS EXPERIENCED. THE FRONT WHEEL BEARINGS AND ROTORS WERE REPLACED ON 9-14-01. ON 11-01-01, BROUGHT VEHICLE IN FOR SQUEALING NOISE IN FRONT WHEELS. NOISE WASN'T HEARD BY TECH. TOLD IT COULD BE ABS SELF CHECK. HEARD NOISE WHILE DRIVING HOME AT 30-35MPH. NOV. 2, 01, BROUGHT CAR BACK. I WASN'T COMFORTABLE WITH DIAGNOSIS GIVEN ON 11-01-01. TECH. STILL DIDN'T HEAR NOISE. VEHICLE WAS PUT ON LIFT AND CHECKED, BUT NOTHING WAS FOUND. I KEPT A LOG, AND RECORDED SQUEALING NOISE HEARD ON 11-23-01, 12-4-01, 12-05-01. BROUGHT CAR BACK FOR SQUEALING NOISE ON 12-13-01. TECH. HEARD NOISE, AND REPLACED 2 RIVETS ON SPLASH SHIELD. I STILL HEARD THE NOISE WHILE DRIVING HOME. ALSO RECORDED HEARING NOISE ON 12-17-01 & 12-29-01. BROUGHT CAR BACK ON 1-3-02. QUALITY CONTROL MNGR. WENT FOR A TEST DRIVE & HEARD THE SQUEELING NOISE (APPROX. 30 MPH), HOWEVER, WHEN THE MECH. TOOK IT OUT, HE COULDN'T HEAR IT. THEY SUGGESTED THAT I BRING THE CAR BACK WHEN IT CONSISTENTLY MAKES THE NOISE. ON 3-11-02, CAR STARTED TO MAKE A DIFFERENT AND VERY LOUD SQUEEKING NOISE WHILE TRAVELING AT 10-20 MPH. NOISE CONTINUED IF I MAINTAINED SPEED, BUT ONCE I DROVE 30 MPH OR MORE, NOISE WASN'T PRESENT. BROUGHT CAR IN FOR SERVICE 3-12-02. VEH. MADE 1 SHORT SQUEEK NOISE FOR TECH. WHEN LEAVING THE PARKING AREA. ONCE ON THE MAIN ROAD, NOISE COULD NOT BE HEARD, HOWEVER, THE SQUEALING NOISE THAT I HAVE CONTINUOUSLY COMPLAINED ABOUT, COULD BE HEARD QUITE CLEARLY BY ME, BUT NOT BY THE TECH. ANOTHER TECH JOINED US FOR THE ROAD TEST, AND HE COULD NOT HEAR THE NOISE EITHER. CHECKED VEH. ON LIFT. I WAS TOLD EVERYTHING LOOKED GOOD AND TIGHT. THEY ADVISED ME THAT THE SQUEELING NOISES I'M HEARING ARE JUST "NORMAL BRAKE NOISES". W HEN I LEFT, I IMMEDIATELY HEARD LOUD SQUEEKING NOISE & RET'ND. CAR. TECH. HEARD NOISE TOO, & REPLACED REAR BRAKE PADS. 3-28-02, SQUEEKING NOISE RETURNED AT 15MPH, & AGAIN ON 3-31-02.*AK

WASHER AND NUT CAME OFF THE FRONT WHEEL WHILE CONSUMER WAS GOING 15MPH. ABS LIGHT CAME ON AS A WARNING, AND VEHICLE MADE A GRINDING NOISE. CONSUMER GOT HOME, AND FOUND CALIPER WAS THE ONLY THING HOLDING THE WHEEL. PIN WAS NOT PUT IN DURING MANUFACTURING. *AK CONSUMER STATES A FLAT WASHER AND FLAT NUT (NOT A LOCK NUT) WERE USED, ALSO THERE IS NOT A CROWN NUT, NOR A COTTER PIN INSTALLED. DEALER STATED THE BEARING HAD COME LOOSE FROM THE HUB AND FAILED, PROBABLY DUE TO INSUFFICIENT TORQUE ON THE FLAT WASHER AND NUT. *SLC

WHILE DRIVING, THERE WAS A SCRAPING NOISE IN THE FRONT RIGHT WHEEL, THE GRINDING THEN BECAME WORSE AND THE STEERING WHEEL WAS VIBRATING, AND THE ABS FLASHED A COUPLE TIMES AND WENT OUT AS THE VEHCILE WAS GOING STRAIGHT, CONSUMER PULLED INTO THE DRIVEWAY AND SMELLED SOMETHING HOT AND FELT THE FRONT RIGHT AND TIRE WHICH WAS HOT AND THE WHEEL COULD BE SHAKEN VERY READILY, CONSUMER PULLED THE FRONT RIGHT WHEEL OFF AND A FLAT WASHER AND REGULATOR NUT FELL FROM THE FRONT HUB, THE VEHICLE WAS TOWED AND CONSUMER WAS INFORMED THAT THE PARTS THAT WERE NEEDED WERE NOT AVAILABLE AND THAT THE BEARING DOME WAS LOOSE FROM THE HUB, WHICH PROBABLY FAILED DUE TO INSUFFICENT TORQUE.*JB

VEHICLE LACKS IN ACCELERATION, VEHICLE HESITATES WHEN SHIFTING. PROBLEM CAN'T BE DUPLICATED TO FIND A REMEDY.*AK *ET

VEHICLE HAS HAD NUMEROUS PROBLEMS. BRAKE PROBLEMS, W/A VIBRATING/SHAKING OF FRONT OF VEHICLE UPON BRAKING. WAS FIXED BY DEALER TWICE. FRONT HEATED SEATS HAVE STOPPED WORKING: TWICE ON DRIVER SIDE. DEALER FIXED. NOW ON PASSENGER SIDE, DEALER WILL NOT FIX UNDER EXTENDED WARRANTY. COST IS EXPENSIVE TO FIX. ENGINE NOISE PROBLEMS - LOUD WHINING, WITH ROUGH IDLING. HAPPENED W/IN FIRST COUPLE OF MONTH OF OWNERSHIP, DEALER THOUGHT IT WAS THE FAN. REPLACED FAN PARTS. STARTED W/NOISE AND ROUGH-IDYLING AGAIN W/IN A COUPLE OF MONTHS, DEALER COULDN'T FIGURE IT OUT. WENT IN FOR THIRD TIME, DEALER SAID IT WAS THE STEERING FLUID RESEVOIR. DEALER MADE A "MODIFICATION" TO THE FLUID RESEVOIR. NOISE W/ROUGH IDYLLING CAME BACK AGAIN A FEW MONTHS AGO, DEALER SAID IT WAS A HOSE. REPLACED HOSE. PROBLEM IS NOW COMING BACK AGAIN, DEALER IS NOT SURE WHAT IT IS, CURRENTLY PROBLEM IS INTERMITTEN, DEALER CAN'T FIND NOISE UPON CHECKING, NOISE IS MOST APPARENT UPON PERIODS @ HIGHER RATES OF SPEED, DEALER WILL NOT DRIVE AT HIGHER RATE OF SPEED TO TEST. PASSENGER SLIDER DOOR HAS PROBLEM SHIFTING FROM AUTOMATIC MODE TO MANUAL MODE: STAYS IN AUTOMATIC MODE WHEN PERSON TRIES TO MANUALLY OPEN. DEALER WILL NOT FIX UNDER EXTENDED WARRANTY. COST TO FIX IS EXPENSIVE. AIR-CONDITIONER COMPRESSOR IN FOR THIRD REPAIR. AIR-CONDITIONER HAD PRESSURE PROBLEMS, NO COLD AIR COMING OUT, ONLY HOT AIR. WENT TO DEALER TWICE TO BE REPAIRED. DEALER TOLD US THIS IS A COMMON PROBLEM IN WARMER-CLIMATE AREAS, AND PREPARE TO GET USED TO COLD AIR NOT ALWAYS BEING COLD, DEPENDING ON THE HEAT OUTSIDE. THIS WAS NOT AN ACCEPTABLE RESPONSE TO ME. DEALER FINALLY FIXED PROBLEM. NOW COMPRESSOR HAS GONE OUT. DEALER IS CURRENTLY CHECKING PROBLEM. ALL REPAIRS HAVE BEEN DONE BY NORM REEVES CHRYSLER DODGE IN TEMECULA, CA UNTIL THE A/C COMPRESSOR PROBLEM. THIS IS BEING DONE AT A DIFFERENT DEALER, BECAUSE I HAVE NOT BEEN HAPPY WITH NORM REEVES' SERVICE.

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

WHILE DRIVING 35 MPH CONSUMER TURNED AIR CONDITIONER RIGHT AWAY ENGINE STALLED, AND LOST ALL POWER. DEALER REPLACED A/C ON 15 MAY 2001. VEHICLE NOT TAKEN TO DEALER YET.*AK