2011 Dodge Avenger Air Bags & Restraints Problems

The contact owns a 2011 Dodge Avenger. The contact stated that the check engine warning light and air bag warning light was illuminated. Additionally, the cruise control, buttons on the steering wheel, and occupant restraint control were malfunctioning. The contact stated that the vehicle was included in NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags) and the recall repair was completed. The contact stated that the air bag and occupant restraint warning light remained illuminated. The manufacturer was made aware of the failure. The approximate failure mileage was 171,998.

ON 7/24/2020 I WAS INVOLVED IN AN A FRONT END ACCIDENT. AFTER TAKING IT TO A COLLISION CENTER THEY WENT DIRECTLY THROUGH THE INSURANCE COMPANY. THE INSURANCE SOMPANY AGENT INDICATED THEY TOTALED OUT THE CAR DUE TO AN AIR BAG ISSUE. THE CLOCK SPRING IN THE STEERING WHEEL CAUSED THE AIR BAG LIGHT TO TURN ON, THEY ALSO INDICATED THE THE AIR BAG CONTROL MODULE WOULD NEED TO BE REPLACED AND A SEATBELT MODULE. THE AGENT SAID THAT WOULD BE THOUSANDS OF DOLLARS TO REPLACE AND IT'S NOT SAFE FOR THE ROADS SO THEY TOTALED THE CAR OUT.

DRIVER SIDE SEAT BELT DOES NOT LOCK ONCE I PUT IT ON. THE REST WORK JUST FINE.

VEHICLE AIR BAG LIGHT HAS BEEN ON FOR MONTHS,RECENTLY TOOK IT IN FOR THE ORC RECALL DEALER ADVISED THAT'S NOT THE REASON FOR THE RECALL, HES HAD MULTIPLE OTHER DODGE AVENGERS COME IN WITH THE SAME ISSUE. HE SED ME TO CONTACT DODGE AND FILE A COMPLAINT. I DID READ TODAY THAT 2012+ DODGE AVENGERS HAVE CAME UP WITH ANOTHER RECALL THAT HAS TO DO WITH AIR BAG LIGHT BEING ON SO I DON'T KNOW WHAT ELSE TO DO BESIDE FILE A COMPLAINT. IVE ALSO HAD MULTIPLE OTHER ISSUES WITH THIS CAR, THE BRAKING SYSTEM WILL SKIP BEFORE STOPPING (ITS REALLY HARD TO EXPLAIN). IVE BEEN TO 4 DIFFERENT MECHANICS JENSEN TIRES, TIRES PLUS, BRAKES PLUS, AND THE DODGE DEALERSHIP THEMSELVES. ALL OF THEM HAVE PERFORMED A FULL INSPECTION ON VEHICLE AND SAID EVERYTHING IS PERFECT AND NOTHING IS WRONG WITH THE CAR. THE VEHICLE WILL STALL AT TIMES GOING AROUND 45-60 MPH, TURNING AT 15-20 MPH AND GOING UP HILL AROUND 15 MPH (DODGE SAYS THATS NORMAL FOR DODGES). CAR WILL CLUNK WHEN PUTTING IT IN D,R,P (DODGE SAYS ALL DODGES MAKE THAT SAME NOISE). CAR IDLES ROUGH WHEN SLOWING DOWN TO STOP, ROLLING AND STOPPED AT A STOP LIGHT (DODGE SAYS ITS NORMAL FOR DODGE VEHICLES TO DO THAT WHEN ITS HOT OUTSIDE). IM GOING TO TRYING TO GO TO ANOTHER DEALERSHIP FOR ANOTHER FULL INSPECTION AND IF THEY DON'T FIND THESE ISSUE I WILL BE JUNKING THIS VEHICLE, ITS NOT SAFE TO DRIVE, ITS VERY HARD TO DRIVE AND I DON'T FEEL SAFE AT ALL.

AS I WAS DRIVING DOWN THE ROAD A CITY STREET. I WAS STOPPED AT A RED LIGHT, THE LIGHT TURNED GREEN AND THE AIRBAG EXPLODED. IN THE STEERING COLUMN...MY RIGHT FOREARM WAS BURNT AND MY RIGHT EAR HAS SOME DAMAGE AS FAR AS HEARING.... I HAVE CONTACTED DODGE ON 5/31/18, 6/1/18, 6/4/18, 6/5/18, 6/6/18 AND FINALLY ON 6/8/18 SOMEONE CONTACTED ME BACK. I HAD MY 5 YEAR OLD SON IN THE CAR WITH ME....WE COULD HAVE BEEN HURT IF WE HADN'T JUST TURNED FROM THE RED LIGHT.... I FEEL THAT DODGE IS NOT TAKING THIS MATTER SERIOUSLY. I HAVE PICTURES ON MY PHONE THAT I COULD SEND IF NEEDED TOO. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AIR BAG LIGHT ON DEALERSHIP SAYS IT HAS NOTHING TO DO WITH THE ORC RECALL THAT WAS REPAIRED, BRAKES SKIP THEN POP BEFORE STOPPING TOOK IT TO MULTIPLE MECHANICS TO GET INSPECTED NONE OF THEM COULD FINE AN ISSUE INCLUDING DODGE DEALERSHIP. FRONT DOOR CAN NOT BE SHUT BEFORE BACK DOOR OR IT WILL SCRATCH BACK DOOR. OIL LEAK FROM ENGINE GASKET AND ENGINE PAN. POPPING IT STEERING COLUMN AND SHAKING WHEN GOING DOWN HILL. AGAIN DEALERSHIP AND 4 OTHER CERTIFIED MECHANICS CAN NOT FIND ANY ISSUES WITH THE POPPING IT THE STEERING COLUMN AND JUMPING AND SKIP IN THE BRAKES BEFORE STOPPING. THE BRAKE ISSUE HAPPENS AT ANY SPEED AND POPPING IN THE STEERING WHEEL HAPPENS MAINLY ANY SLOWER SPEEDS WHEN LETTING GO GAS OR BRAKE NO TURNING GOING STRAIGHT.

TL* THE CONTACT OWNS A 2011 DODGE AVENGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER IN MADISONVILLE, TX WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

VEHICLES AIR BAG LIGHT HAS BEEN ON FOR ABOUT 2 YEARS, I TOOK IT TO MY MECHANIC AND HE SAID A CODE PULLED INDICATING CIRCUIT 1 IS OPEN, BUT WHEN SEARCHING PARTS IN HIS SYSTEM IT INDICATED THERES NO PARTS FOR FIX AT THIS TIME.

I GOT A LETTER IN MAIL NOV 2016 ABOUT A RECALL. THEY TELL ME THEY HAVE NO PARTS TIL AT LEAST JUNE. THIS IS A SAFETY ISSUE. I HAVE A FAMILY IN THIS CAR. THEY NEED TO DO SOMETHING NOW OR CONTACT ME AND GIVE ME A NEW CAR OR RENTAL WAITED LONG ENOUGH . MY CAR ALSO MAKES A NOISE THE COMPANY SAID ALOT OF THE CARS DO IT THEN WHY HASN'T IT BEEN RECALLED. IT IN THE HEATING SYSTEM. I LOVE MY CAR BUT NO LONGER FEEL SAFE IT IN AND WILL NOT BE RECOMMENDING DODGE TO ANYONE FROM NOW ON. THE NOISE HAPPENS 24/7 CAR ON OR OFF. THE RECALL IS FOR AIR BAG AND SEAT BELT SAFETY THAT IS A BIG DEAL. SO WHY ARE THEY DOING NOTHING TO HELP ANYONE WITH ONE OF THESE VEHICLES?? I WORRY EVERYTIME I HAVE TO DRIVE THE CAR AND WHEN MY KIDS ARE IN IT IF WE ARE EVEN SAFE. RECALL ISSUED IN NOV 6 MONTHS AGO!!!!

THERE IS A RECALL ON MY CAR AND THERE IS STILL NO REPAIR AVAILABLE AND I FEEL UNSAFE DRIVING MY VEHICLE WITH MY CHILDREN AS PASSENGERS SEP 13,2016 MANUFACTURER RECALL NUMBERS61 NHTSA RECALL NUMBER16V-668 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY THE VEHICLES MAY EXPERIENCE LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY IN CERTAIN CRASH EVENTS DUE TO A SHORTING CONDITION RESULTING IN A NEGATIVE VOLTAGE TRANSIENT THAT TRAVELS TO THE OCCUPANT RESTRAINT CONTROLLER VIA THE FRONT IMPACT SENSOR WIRES.

I WAS IN A RECENT ACCIDENT THAT CAUSED OVER $4,500 IN DAMAGE TO THE FRONT END OF MY 2011 DODGE AVENGER. I HIT THE VEHICLE IN FRONT OF ME TRAVELLING AT OVER 20MPH AND THE AIRBAGS DID NOT DEPLOY AND I BRACED MYSELF AGAINST THE STEERING WHEEL AND THANKFULLY WAS NOT INJURED. THERE ARE CURRENTLY TWO OPEN RECALLS FOR THE AIRBAG AND SEAT BELT RESTRAINT. THE POLICE OFFICER ON SCENE WAS BEWILDERED THAT THE AIRBAGS HAD NOT DEPLOYED, AND I'M NOT CERTAIN THEY WOULD WORK OR NOT WITH THE ACTIVE RECALL DUE TO THE TWO MAIN SAFEY FEATURES OF THIS VEHICLE. CURRENTLY THE VEHICLE IS BEING "TESTED" BY DODGE/CHRYSLER GROUP BUT THEY HAVE YET TO PROVIDE ME WITH A LOANER VEHICLE TILL THEY DEEM THE CAR IS IN FACT SAFE TO DRIVE AND OPERATE. I REFUSE TO GET BEHIND THE WHEEL OF A CAR IN THE EVENT I'M IN ANOTHER ACCIDENT AND THE TWO SAFETY DEVICES I RELY ON DO NOT WORK. DODGE/CHYSLER IS REFUSING TO ANSWER ANY INQUIRIES I HAVE AND I AM TAKING LEGAL ACTION AGAINST THEM AT THIS TIME.

20PLUS MILE PER HOUR FRONT END ACCIDENT, POLICE STATEMENT THAT AIR BAGS SHOULD OF DEPLOYED. NO AIRBAGS NO SEAT BELT TENSIONER. DRIVING MY FAULT REAR ENDED A VEHICLE ESTIMATED SPEED 20 PLUS MPH. AIRBAGS DIDN'T DEPLOY AND MY SEAT BELT DIDN'T HOLD ME TIGHT AT ALL MY HEAD WENT TO STEERING WHEEL. THERE SHOULD BE NO DEBATE ON WHETHER OR NOT MY SEAT BELT SHOULD OF HELD TIGHT. NO HELP FROM A COMPANY THAT IS OK WITH ITS CUSTOMERS DRIVING DEATH TRAPS.

TL* THE CONTACT OWNS A 2011 DODGE AVENGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V6680000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE MILEAGE WAS 89,000.

WE ARE BEING TOLD THAT THE RECALL ON THE CAR HAS NO FIX TO IT. IF THIS IS TRUE WHY AREN'T WE GETTING OUR MONEY BACK? I WILL BE UPSIDE DOWN ABOUT 5,000, HOW IS THIS FAIR TO MAKE ME PAY OFF A CAR I HAD TO TRADE IN DUE TO SAFETY PROBLEMS.

TL* THE CONTACT OWNS A 2011 DODGER AVENGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V6688000 (SEAT BELTS, AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT OWNER'S WOULD RECEIVE A SECOND NOTICE IN JUNE 2017 WHEN THE REMEDY PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A RECALL ON MY 2011 DODGE AVENGER BACK IN NOVEMBER 2016. I CALLED THE RECALL COMPANY LISTED ON THE RECALL NOTICE AND INFORMED THEM OF THE VIN ON MY VEHICLE. THEY TOLD ME THAT THEY DID NOT HAVE THE PARTS AND WOULD CONTACT ME WHEN THEY DID. GREAT!! I THEN CALLED STOCKTON DODGE AND INFORMED THEM IF THE SAME INFORMATION IN WHICH I GOT THE SAME ANSWER. I WAS PRETTY UNDERSTANDING AT FIRST. THEN TWO MONTHS PASS AND NO CALL OR EMAIL. I THEN CALL BOTH BACK AND GET THE SAME ANSWER. AGAIN TRYING TO BE UNDERSTANDING. AT THIS POINT I STARTED RESEARCHING THE RECALL AND FOUND THE INFORMATION ABOVE. I ASKED SEVERAL OUTSIDE SOURCES AND THEY INFORMED ME IF IT WAS SAFETY RELATED. (WHICH IF I'M NOT MISTAKEN IT IS) TO GO TO THE DEALERSHIP AND DEMAND TO HAVE THE VEHICLE FIXED. AT THIS POINT IT'S TWO MONTHS LATER AND I HEAD OVER TO STOCKTON DODGE CHRYSLER JEEP RAM . ALSO AT THIS POINT MY SEAT BELT PRETENSIONER IN THE PASSENGERS SEAT IS JAMMED AND THE END IS STUCK BUCKLED. I GO INTO THE SERVICE CENTER AND INFORM THEM THERE IS A RECALL ON MY CAR AND I'VE BEEN WAITING MONTHS FOR THE PARTS TO COME IN. I ALSO INFORM THEM IF THE SEAT BELT ISSUE. ALL THEY TELL ME IS THAT THE PARTS AREN'T IN AND THE ONLY WAY TO HAVE IT DONE NOW IS IF IT IS SAFETY RELATED. THEY PULL UP THE RECALL, SCANNING IT AND TELL ME IT'S NOT SAFETY RELATED. I WAS AMAZED BY WHAT I HEARD. THEN THE ONE SERVICE WORKING TOLD ME THERE WAS NO ONE THERE TO CHECK MY SEAT BELT AT THE TIME. I THEN ASKED THE INDIVIDUAL HOW IT WASN'T SAFETY RELATED WHEN THERE WAS A POSSIBILITY MY AIRBAGS WOULDN'T DEPLOY AND MY CARS SEAT BELT WAS ALREADY NOT WORKING. HE LOOKED AT ME WITH A BLANK STARE AND AGAIN TOLD ME THEY DIDN'T HAVE THE PARTS. I LEFT PRETTY UPSET. HOW DOES A COMPANY SELL U A CAR THAT IS NOT SAFE, THEN KNOWING IT'S NOT SAFE' DO NOTHING ABOUT IT. IT'S OUTRAGEOUS. TILL THIS DAY MY VEHICLE HAS NOT BEEN FIXED.

I PURCHASED THIS VEHICLE IN JANUARY 2017. I AM AFRAID TO DRIVE IT DUE TO THE SAFETY ISSUE NHTSA RECALL NUMBER 16V-668. I CONTACT THE DEALER WEEKLY AND I'M TOLD THAT THERE IS "NO REMEDY AVAILABLE YET". I NEED TO KNOW HOW DANGEROUS THIS IS AND IF THE CAR IS SAFE TO DRIVE. THANK YOU FOR YOUR TIME. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE NOT HAD ANY ISSUES SO FAR WITH MY AIR BAG. HOWEVER I RECEIVED A RECALL NOTICE AND WHEN I ATTEMPTED TO HAVE IT FIXED I WAS INFORMED THERE IS NO SOLUTION FOR IT YET. I AM FILING A COMPLAINT

TL* THE CONTACT OWNS A 2011 DODGE AVENGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THIS IS AN UPDATE TO A PREVIOUS COMPLAINT. I RECEIVED A RECALL BACK ON NOVEMBER 2016 FROM FCA. I CONTACTED FCA REGARDING THE RECALL AND THEY TOLD ME THEY DIDN'T HAVE THE PARTS AND WOULD PUT ME ON A PRIORITY LIST AND CONTACT ME WHEN THEY HAD THE PARTS. STILL HAVE NOT RECEIVED ANY TYPE OF CONTACT AND ITS NOW APRIL 24TH 2017. I HAVE EMAILED DODGE CORPORATE OFFICE REGARDING THE SAFETY ISSUE OF MY VEHICLE ASKING FOR A NEW VEHICLE WITH NO SAFETY RECALL ISSUES OR COMPLETE MY RECALL. HAVE NOT RECEIVED A RESPONSE FROM THEM. I WENT TO DODGE AND ASKED WHEN MY CAR WILL BE FIXED, THEY TOLD ME THEY DO NOT HAVE THE PARTS AND COULD ONLY DO IT NOW IF IT WAS SAFETY RELATED. "WHICH IT CLEARLY IS." I HAVE RECEIVED NO INFORMATION ON WHEN THE PARTS WILL BE AVAILABLE OR OFFERED AN ALTERNATIVE TO ENSURE I AM DRIVING A SAFE VEHICLE. IT IS CLEAR DODGE IS DOING NOTHING TO ENSURE THE DRIVERS OF THEIR VEHICLES ARE SAFE. I'M WRITING ON HERE IN HOPES TO GET HELP TO GET MY VEHICLE FIXED OR GET A VEHICLE THAT IS SAFE TO DRIVE. IT IS DODGES OBLIGATION TO FULFILL ONE OF THESE. I WILL CONTINUE TO CONTACT EVERYONE I POSSIBLE CAN TO MAKE SURE DODGE IS HELD ACCOUNTABLE FOR THIS AND TO SOLVE DODGES PROBLEM.