2000 Dodge Durango Complaint Log

FIRE INVOLVING THE ELECTRICAL SYSTEM AND THE LEFT REAR TAIL LIGHT ASSEMBLY TO A 2000 DODGE DURANGO SUV. THE FIRE STARTED AFTER THE LOSS OF DASH BOARD LIGHTS WHILE THE VEHICLE WAS TRAVELING. 10 MINUTES AFTER THE CAR WAS STOPPED, THE FIRE APPEARS TO HAVE ORIGINATED IN THE LEFT REAR TAIL LIGHT ASSEMBLY OR THE WIRING CLOSE TO THE TAIL LIGHT. *NM

ENGINE LOCK UP. IN JUNE OF THIS YEAR MY VEHICLE WAS HAVING A LOSS OF OIL PRESSURE. THE DEALER REPLACED THE SENSOR SWITCH AND THEN FLUSHED THE ENGINE TWO TIMES. TWO DAYS AGO THE OIL PRESSURE GAUGE DROPPED AGAIN AND THE VEHICLE STOPPED WHILE I WAS DRIVING @ ABOUT 55 MILES PER HOUR. *NM

BRAKE CALIPER BOLTS. THIS IS A 2ND OCCURRENCE. I HAVE REPLACED THE FRONT BRAKE PADS AND ROTORS ON THE 2000 DURANGO IT WAS NOTED THAT ONE BOLT WAS MISSING ON THE LEFT SIDE AND THE 2ND WAS STRIPPED. ON THE RIGHT SIDE ONE WAS STRIPPED. ON THE PREVIOUS PAD REPLACEMENT ONE WAS STRIPPED. THE REPLACEMENT BOLTS DO NOT APPEAR TO HAVE ENOUGH THREAD LENGTH TO MAKE A SECURE CONNECTION. *JB

I PURCHASED THE VEHICLE IN NOV 2000. TWICE SINCE I HAVE HAD THE VEHICLE, THE MOUNTING BRACKETS HAVE BROKE WHILE ADJUSTING IN THE SEAT. I HAVE REPLACED THE SEATS ONCE. *NM

TRANSMISSION FAILURE. *NM

I TOOK MY 2000 DODGE DURANGO IN FOR ITS ANNUAL STATE INSPECTION. WHEN THE MECHANIC PUT THE CAR UP ON THE LIFT, THE TIRE FELL OFF. THE FAILURE WAS DUE TO AN UPPER BALL JOINT ISSUE. THE MECHANIC REPLACED THE UPPER AND LOWER BALL JOINTS AND REPLACED THE DAMAGED TIRE. DODGE CLAIMS THAT THEY WILL ONLY PAY FOR THE COST OF THE UPPER BALL JOINT AND WILL NOT REIMBURSE FOR THE LOWER JOINT, TIRE, OR LABOR. ALL PARTS ARE AVAILABLE FOR INSPECTION. *NM

ENGINE HAS BEEN STALLING FROM STOPPED POSITION. ON THIS DATE, I TRIED TO PULL OUT INTO TRAFFIC, BUT MOTOR STALLED. ALMOST CAUSED A COLLISION. I HAD MY TWO CHILDREN IN THE VEHICLE. SO FAR, I HAVE REMOVED AND CLEANED THROTTLE BODY. INSTALLED NEW SPARK PLUGS (CORRECT GAP). REMOVED AND CLEANED PCV VALVE. AIR FILTER IS A K&N AND IS CLEAN AND OILED. DISTRIBUTOR, ROTOR, CAP AND PLUG WIRES ALL ONLY HAVE 20K MILES ON THEM. CHECK ENGINE LIGHT HAS NEVER COME ON. COMPUTER IS NOT SHOWING ANY CODES. *JB

VEHICLE KEPT FLOODING OUT AND WOULD NOT START OVER A MONTH PERIOD IN OCTOBER OF 2005. TAKEN TO A GARAGE TO BE FIXED. THE COMPUTER SHOWED NO PROBLEM. AFTER GETTING IT STARTED VEHICLE WOULD BE TAKEN HOME AND SAME PROBLEM REPEATED ITSELF. AFTER 3 TRIP TO GARAGE FOR SAME PROBLEM THE VEHICLES PCM(ENGINE CONTROL COMPUTER) HAS BEEN REPLACED. DEALER ADVISED THAT VEHICLE WAS 7000 MILES OVER THE 80000 MILE WARRANTY ON THAT PARTICULAR PART. THIS VEHICLE HAS HAD PROBLEM AFTER PROBLEM. FROM EXHAUST PROBLEMS TO TIMING CHAIN ASSEMBLERS FAILURE TO POWER DOOR LOCKS GOING OUT. I CAN NOT BELIEVE THAT CHRYLSER WAS NOT AWARE OF SOME OF THE PROBLEMS IN THE 200 DODGE DURANGO. *JB

REGULAR DRIVING. NOISE FROM REAR END. DEALERSHIP REPLACED REAR CARRIER AND ALL BEARINGS/RACES. *TR

I BOUGHT THE CAR WITH ONLY 75,000 MILES ON IT. I CHANGED THE OIL THE NEXT DAY AFTER PURCHASING. THEN 2 WEEKS AFTER THE CAR ENGINE SIZED ON ME WHILE DRIVING ON ROUTE 130 IN NEW-JERSEY. I TOOK IT TO THE MECHANIC ONLY TO REALIZE THAT IT WAS A SLUDGE PROBLEM AND THAT MY ENGINE WAS GONE. *NM

CONSUMER HEARD A NOISE COMING FROM VEHICLE WHEN TURNING LEFT. THE CONSUMER HAD A MECHANIC INSPECT THE VEHICLE AND WHEN HE REMOVED THE WHEEL THE HUB FELL IN HIS HAND IN SEVERAL PIECES. *TS *NM

LOUD GRINDING NOISE IN ELECTRIC DOOR LOCKS. CAN ONLY MANUALLY LOCK/UNLOCK THE DOOR. HAD ONE REPLACED AT $250 AND ANOTHER IS BEGINNING TO FAIL. CHILD WAS ABLE TO OPEN THE DOOR BEFORE THE VEHICLE WAS AT A STOP. REAR HATCH LOCK "FLUTTERS" AND LOCKS/UNLOCKS BY ITSELF EVEN AFTER VEHICLE IS TURNED OFF AND KEY OUT OF IGNITION. *NM

POPPING NOIZE AND SENSATION IN REAR END PREVIOUSLY, TODAY ON HIGHWAY POPPED AND THEN 3/4 MILE LATER POPPED AND THEN STARTED VIBRATING AND MAKJNG CONTINUOS POPPING. CATASTROPHIC REAR END CARRIER AND AXLE CAME APART

DT: THE CONTACT STATED TWO WEEKS AGO MADE AN APPOINTMENT TO HAVE RECALL REPAIR WORK DONE. THE DEALER DID NOT REALLY WANT TO MAKE AN APPOINTMENT BECAUSE THE CONTACT HAD NOT BOUGHT THE CAR THERE, BUT DID SO. TWO WEEKS AGO, SHE TOOK VEHICLE TO THE DEALER AND SPOKE TO AN INDIVIDUAL WHO TOLD HER THAT THE PARTS HAD BEEN THERE, BUT THEY RAN OUT OF THEM AGAIN, AND THE PARTS HAD BEEN SENT TO THE ORIGINAL DEALER.*AK

IN MARCH OF 05 I PURJUST 4 NEW 275/45/20 GOODYEAR TIRES FROM PRO TINT CUSTOM WHEELS. BY AUG.6,05 I WAS ON THE HIGHWAY I HAD MY RIGHT FR. TIRE HAD A BLOW!! I HAD THE TRUCK TOW TO PRO TINT TOCK. AND TO SEE IF THERE WAS ANY REASON FOR IT?AND THEY DIDN'T PURJUST A NEW TIRE. RIGHT AT 2 WEEK FROM THAT DAY MY WIFE & SON WERE TAVLING ON THE HIGHWAY AND HAD A BLOW OUT! THANK GOD THEY DID NOT FLIP OVER THIS TIME IT WAS ON LEFT RW.THIS TIME I HAD IT TOW TO GEMINI AREA SALES REPRESENTATIVE OF GOODYEAR TIRES . BUT BE FORE I HAD THE TRUCK TOW TO HIS SHOP I HAD TALK TO HIM OVER THE TELEPHONE AND TOLD HIM ABOUT THE PROBLEM I WAS HAVING WITH THE TIRES. [HE SAID THAT HE WAS GOING TO TAKE A LOOK AT THEM AUG.28,05 FIRST OF ALL HE WAS NOT PRESENT SO ASK A ONE OF THE OTHER HELPER BY THE NAME OF JACK ? DID MR. DAN TAYLOR IN FORM HIS WORKER ABOUT MY PROBLEM! HE SAY KIND OF SO THEY STARTED ON THAT AT11;43 AND THEY DID NOT FINSH UNTIL 3;45 AND WHEN IT TOOK THE PERSON TO TELL ME ALL HE COULD FIND WAS A TINY PIECE OF RUSTED PIN THAT COULD HAVE EASLY GOTTEN IN THERE WOW BEING TOW IT IS THE SIZE OF A TIP OF A PIN THAT YOU COULD NOT HARDLY SEE I TOLD HIM YOUR KIDING ME RIGHT I SAID IT TOOK YOU 3 AND ONE HALF OF A HOUR !! AND THAT IS ALL YOU COULD FIND AND HE GOES ON ABOUT ALL THAT MIGHT BE ONE OF THE REASON THEN HE SAYS MY AIR MIGHT HAVE BEING LOW ,AS HE WENT BACK TO FINCH WORKING ON MY TIRE THE OTHER WORKER COME TO ME AND SAID I HAD BAD VOW TEM AND I SAID IF THAT WAS THE CASE WITH THE TRUCKS WEIGTH AND ANY MOVEMENT THE TIRE WOULD HAVE HAD A LOW TIRE THAT WOULD BE VERY EASY TO SEE THAT ONE THING ONE ALWAY DO FOR THE SAFTY OF MY FAMILY. SO I JUST ASK, WHEN IS MR. TAYOR DUE BACK AND THE MAN SAID HE WILL BE BACK THE FOLLOWING DAY SO I MADE A CALL TO MR. TAYLOR AND I DID TELL HIM ABOUT THE PROBELM I HAD WITH THE OTHER PERSON AND COULD HE HELP ME!! AND HE SAID I NEED TO CALL CIN,OHIO GOOD BYE . NOT SO NICE!!!!!!!!!

DT: THE CONTACT BOUGHT A USED TRUCK 10 MONTHS AGO. SHE HAD A LOT OF PROBLEMS WITH THE VEHICLE. ON 8-15-05 SHE HIT SOME SPEED BUMPS GOING OVER A BRIDGE AND SHE COULD NOT STEER THE VEHICLE. A MECHANIC TOLD HER THE LEFT LEAF SPRING BROKE. SHE BROUGHT IT BACK TO THE DEALER BECAUSE OF ELECTRICAL PROBLEMS, AND THE WHOLE FRONT END SQUEAKED. SHE WENT TO A DODGE DEALER, AND THEY TOLD HER THERE WAS A RECALL ON THE BALL JOINTS. SHE DID HAVE THE BALL JOINTS FIXED. *AK WHILE DOING RESEARCH THE CONSUEMR NOTICED THAT THERE HAVE BEEN NUMEROUS RECALLS FOR THE 2000 DODGE DURANGO 5.9L ENGINE. THE COSNUERM HAS EXPERIENCED PROBLEM WITH HER VEHICLE SIMILAR TO THOSE RECALLED ON THE 5.9L ENGINE DURANGO. THE CONSUMER HAS EXPERIENCED PROBLEM LIKE THE SUSPENSION MAKING NOISE, ANTITHEFT SYSTEM CANNOT BE SHUT OFF ONCE ACTIVATED. FRONT A/C FAN MAKES NOISE, THE DRIVER'S SIDE POWER SEAT SEAT RATTLES/CLICKS IN UPRIGHT POSITION, FRONT AXLE NOISE DURING ACCELERATION, THE BATTERY DIED THREE TIMES, REAR LEAF SPRINGS MADE NOISE. FRONT HEADLIGHT DIDN'T WORK DUE TO A CORRODED 12V WIRE TO THE RIGHT OF THE HEADLIGHT. THE BRAKES, ROTOS, BELT AND TENSIONER HAD TO BE REPLACED. *NM

DT: CONTACT STATED ON 8-9-05 RECEIVED A RECALL CONCERNING THE BALL JOINTS ON 2000 DODGE DURANGO. EIGHT MONTHS AGO WHEN SHE HEARD ABOUT THE RECALL SHE CALLED THE GARAGE, AND THEY TOLD HER THEY WERE OUT OF THE PARTS AND WOULD CALL HER BACK IN A FEW WEEKS. THEY WENT ON TO SAY IT WAS NOT SERIOUS AND SHE DID NOT NEED TO BE CONCERNED. AFTER ONE MONTH SHE CALLED THEM BACK, AND THEY SAID THEY HAD THE PARTS BUT MISSED CONSUMER'S NAME, AND WERE CURRENTLY OUT OF THE PARTS AGAIN. THEY WOULD CALL CONSUMER BACK WHEN THE PARTS CAME IN. THEY NEVER CALLED CONSUMER BACK. CONSUMER CALLED THE MANUFACTURER ON 8-9-05, AND THEY SAID TO USE A DIFFERENT DEALERSHIP. *AK

2000 DODGE DURANGO DRIVERS SIDE ELECTRIC SEAT ROCKING CHAIR EFFECT. THERE IS ACME TREAD LONG SCREW (WORM GEAR) BETWEEN THE TOP AND BOTTOM TRACK. THE FRONT OF THE ACME SCREW RESTS IN A PLASTIC BEARING. THERE IS A GEAR ALUMINUM CASE FROM WHICH A SMALL TRANSMISSION CABLE ATTACHES TO THE FRONT OF THE WORM GEAR; BOTH ENDS OF THE CABLE HAVE A SQUARE SHAPE.THE CABLE IS NOT ATTACHED TO EITHER END. IT JUST SLIDES IN OR OUT EITHER SIDE. INSIDE BETWEEN THE TRACKS THERE IS AN ALUMINUM CASE THAT IS HELD IN PLACE WITH 2 TORQUE SCREWS TO THE TRACK. THE PROBLEM: INSIDE OF THE ALUMINUM PIECE THERE IS SUPPOSED TO BE A FILLER POSSIBLY MADE OF RUBBER, WHICH IS AFFECTED BY THE GREASE AND DISINTEGRATES OVER TIME. YOU WILL NOT FIND PIECES OF BROKEN PLASTIC OR RUBBER, THE RUBBER HAS BECOME SOME SORT OF ASPHALT WITH THE GREASE. BECAUSE OF THE LACK OF THE FILLER BETWEEN THE NUT AND THE INTERIOR OF THE ALUMINUM CASING, THERE IS GAP WHICH ALLOWS THE SEAT TO MOVE BACK AND FORWARD LIKE A ROCKING CHAIR. *TR

I RECENTLY RECEIVED A RECALL NOTICE FROM DAIMLERCHRYSLER FOR THE UPPER BALL JOINTS IN MY 2000 DODGE DURANGO. I CONTACTED THE COMPANY TO FIND OUT HOW TO HAVE MY CAR FIXED AS THERE IS NO DEALERSHIP WHERE I LIVE. I LET THEM KNOW I LIVED IN KETCHIKAN, ALASKA. THE WOMAN I SPOKE WITH TOLD ME TO CONTACT THE JUNEAU DEALERSHIP AS IT WAS THE CLOSEST TO ME. I CONTACTED THE JUNEAU DEALERSHIP WHO TOLD ME THAT HE COULD SEND ME THE PARTS FROM JUNEAU AND I COULD HAVE THE LABOR DONE IN KETCHIKAN, SENDING HIM THE BILL FOR THE LABOR, WHICH I WOULD BE REIMBURSED FOR AN ALLOTTED AMOUNT OF MONEY. I AGREED, BUT HE NEEDED TO FIND OUT IF HE COULD SEND ME BOTH BALL JOINTS, AS I HAD ONE BALL JOINT REPLACED IN AUGUST OF 2004, WITHOUT BEING REIMBURSED BY DAIMLERCHRYSLER. TODAY, AUGUST 1, 2005, THE GENTLEMAN FROM THE JUNEAU DEALERSHIP CALLED TO TELL ME THAT I SHOULD HAVE BOTH BALL JOINTS REPLACED, BUT THAT HE COULD NO LONGER SEND ME THE PARTS BECAUSE DAIMLERCHRYSLER HAD CONTACTED HIM AND NOW PROHIBITED HIM FROM DOING RECALLS IN THIS FASHION AS IT WAS DEEMED FRAUDULENT. I DIRECTLY CONTACTED DAIMLERCHRYSLER AND SPOKE WITH THE SUPERVISOR "KATHERINE" WHO STATED THAT I HAD TO TAKE MY CAR TO SEATTLE OR JUNEAU TO A DEALERSHIP FOR THE RECALL OR THEY WOULD NOT PAY TO FIX IT. I TOLD HER I LIVED ON AN ISLAND AND COULD NOT AFFORD TO PAY THE FERRY FEE TO DO THAT OR GO WITHOUT ANY TRANSPORTATION FOR AN EXTENDED PERIOD OF TIME. SHE SAID THEY COULD NOT COMPENSATE ME FOR TRANSPORTATION AS IT WAS NOT PART OF THE RECALL AND THAT THEY WERE NOT RESPONSIBLE FOR MY LIVING ON AN ISLAND, BUT THAT I HAD TO HAVE THE RECALL DONE BECAUSE IT WAS A SAFETY ISSUE. I TOLD HER I DIDN'T WANT THEM TO PAY FOR MY VEHICLE BEING TRANSPORTED, I JUST WANTED THEM TO SEND THE PARTS AS I HAD BEEN TOLD WOULD HAPPEN SO I COULD HAVE IT FIXED. SHE STATED THAT SHE HAD NO AUTHORITY TO OVERRIDE THE DECISION ABOUT THE JUNEAU DEALERSHIP. *NM

I OWN A 2000 DODGE DURANGO 2WD WITH 63000 MILES ON IT. THE ENGINE IS HAVING TO BE REPLACED. I WAS TOLD IT IS BECAUSE OF NOT HAVING OIL CHANGED, BUT I HAVE RECEIPTS THAT SHOW THE OIL WAS CHANGED REGULARLY. THIS IS VERY COSTLY AND I HAVE HEARD THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM. THE SERVICE TECHNICIAN DESCRIBED THE ENGINE HAS BEING FULL OF SLUDGE. *NM

I PURCHASED A 2000 DODGE DURANGO IN JUNE 2003. I HAVE HAD CONTINUING PROBLEMS WITH FRONT SUSPENSION, BALL JOINTS,RIGHT HUB ASSEMBLY. RIGHT SIDE HUB ASSEMBLY HAS BEEN REPLACED 5 TIMES IN THE LAST 6 YEARS AND I WAS JUST TOLD YESTERDAY THAT IT WILL NEED TO BE REPLACED AGAIN. I WAS ALSO INFORMED BY MY MECHANIC OF 18 YEARS, THE WHOLE FRONT SUSPENSION IS BAD AND THE DIFFERENTIAL WILL ALSO HAVE TO BE REPLACED. I HAVE OWNED THIS TRUCK 11 YEARS AND HAVE KEPT IT WELL MAINTAINED,IN ALL THIS TIME, I HAVE HAD ONLY ONE OFFICIAL RECALL FOR UPPER ARM BALL JOINTS IN 2005. I HAVE CALLED CHRYSLER TWICE TO QUESTION WHY I HAVE HAD TO REPLACE THE HUB ASSEMBLY SO FREQUENTLY(EVERY YEAR FOR THE LAST 5 OF 6 YEARS) AND THEY INSIST THERE IS NOTHING WRONG OR A SPECIFIC RECALL FOR MY VIN. I HAVE HAD ENOUGH WITH REPLACING THE SAME PART OVER AND OVER EVERY YEAR. SOMETHING NEEDS TO BE DONE ABOUT THIS HUB ASSEMBLY & FRONT SUSPENSION. I HAVE NOTICED THE SAME COMPLAINTS ONLINE AS MINE.... FRONT END VIBRATION WHEN REACHING SPEEDS OF 55-60 MPH, BALL JOINT ISSUES, HUB ASSEMBLY ISSUES, AND FRONT SUSPENSION ISSUES. THERE ARE CURRENTLY 2 RECALLS FOR 2000 DODGE DURANGO FRONT SUSPENSION AND HUB ASSEMBLY UNITS, AND CONVENIENTLY FOR CHRYSLER, NEITHER ARE MY VIN NUMBER DURANGO. SURPRISE, SURPRISE!! I WILL CONTINUE TO FILE COMPLAINTS WITH CHRYSLER UNTIL SOME ONE DECIDES TO TAKE ACTION AND GET THESE ISSUES REPAIRED ONCE AND FOR ALL. I AM GETTING A LITTLE TIRED OF CONSTANTLY PUTTING OUT HUNDREDS OF DOLLARS FOR THE SAME ISSUE YEAR AFTER YEAR!! PLEASE HELP GET THIS ISSUE RESOLVED! *TR

A BOLT HEAD SHEERED OFF OF THE EXHAUST LINE/MANIFOLD CONNECTION CAUSING AN AUDIBLE EXHAUST LEAK NEAR THE MANIFOLD. THE DEALER IS CHARGING $245 TO REPAIR THE BOLT INCLUDING THE TAPPING (REMOVAL) OF THE BOLT AND ITS REPLACEMENT.

2000 DODGE DURANGO DEVELOPED PROBLEMS WITH THE UPPER BALL JOINTS.***NO ANSWER REQUIRED***. *MR THE CONSUMER WAS TOLD THE LOWER BALL JOINTS WERE BAD AND BEYOND LOCAL SAFETY INSPECTION SPECIFICATIONS. THE MECHANIC STATED THE LOWER BALL JOINTS WERE CAUSED BY THE UPPER BALL JOINTS BEING OUT SO BADLY THAT THE VIBRATION CAUSED EXCESSIVE WEAR. *JB

LOSS OF OIL PRESSURE IN A 2000 DODGE DURANGO 4.7 LITER ENGINE. *JB

DAIMLER/CHRYSLER DID A RECALL ON THE UPPER BALL JOINTS ON SOME DODGE DURANGOS. I HAVE HAD MY BALL JOINTS REPLACED TWO TIMES, THE FIRST TIME WAS THE SUMMER OF 2004, BEFORE THE RECALL HAPPENED, THEN AGAIN IN DEC 2004 WHEN THE RECALL WAS ANNOUNCED. TO MY UNDERSTANDING WHEN YOU REPLACE BALL JOINTS UPPER & LOWER SHOULD BE REPLACE TOGETHER BECAUSE THEY ARE ONE COMPONENT AS WITH THE CONTROL ARMS ALSO. AS AN RESULT OF NOT BEING REPLACED AT THE SAME TIME IT CAUSED DAMAGE TO MY SUV. I AM GOING TO DISPUTE THIS WITH THE MAKERS OF THE DODGE DURANGO, BECAUSE THESE COMPONENTS WORK TOGETHER,ONE GOING BAD CAUSES THE OTHER ONES TO GO BAD ALSO, THEY SHOULD HAVE REPAIRED THE UNIT CORRECTLY INSTEAD OF TAKING THE CHEAP WAY OUT. I WAS TOLD BY AN REPAIR SHOP THAT WHEN THE DEALER REPLACED THE BALL JOINTS THEY ALSO SHOULD REPAIRED THE CONTROL ARMS, WHICH DID NOT HAPPEN. THE DEALER WANTS TO CHARGE ME FOR SOMETHING THAT THEY SHOULD HAVE DONE I THE FIRST PLACE. I AM VERY DISAPPOINTED WITH THE MAKERS OF THIS SUV. *JB

1) NO WARNING SIGNS 2) POPPING OUT OF PARK AND GOING INTO REVERSE, RUNNING ME OVER WHILE I WAS OUTSIDE OF THE VEHICLE 3) HAVE HAD TRANSMISSION WORK DONE, ALWAYS USE THE EMERGENCY BRAKE DO NOT TRUST BEING IN PARK. *TR

DT: 2000 DODGE DURANGO. THE CONSUMER HAD A PROBLEM FIXED TWICE. THE CONSUMER WENT TO HAVE THE PROBLEM FIXED FOR THE THIRD TIME, AND THE MECHANIC SHOP TOLD HER THAT THEY CONTACTED CHRYSLER, AND CHRYSLER TOLD THE MECHANIC SHOP THIS WAS A VERY COMMON PROBLEM. THE PROBLEM WAS A CLUSTER FOR THE DASHBOARD. THE CONSUMER STATED THE ENGINE REVVED VERY LOUDLY JUST SITTING STILL. ALSO WHILE DRIVING, AND EVEN IN CRUISE CONTROL. CHRYSLER SAID ALL THEY COULD DO WAS PUT A NOTE IN CONSUMER'S FILE. *AK

POWER STEERING SUDDENLY WENT OUT. YESTERDAY AFTERNOON I HAD MY 95 YR OLD MOTHER, 2 YR OLD GRANDSON, SON AND SISTER UP ON GRIZZLY PEAK IN BERKELY AND THE POWER STEERING WITHOUT PRIOR SIGNS JUST ALL OF A SUDDEN DID NOT FUNCTION. I CALLED CHRYSLER 24 HR HELP AND THEY SEND A FLAT BED TOLL TRUCK. MY 2000 DURANGO WITH 44,300 MILES WAS TOWED TO CONNELL CHRYSLER JEEP DODGE IN OAKLAND.

EXCESSIVE LOWER BALL JOINT WEAR I RECENTLY HAD THE UPPER BALL JOINT REPLACED THROUGH A RECALL WITH DODGE. DURING THE STATES ANNUAL INSPECTION THE LOWER BALL JOINT SHOWED EXCESSIVE WEAR AND FAILED THE STATE INSPECTION. THE TRUCK ONLY HAS 62,000 MILES ON IT AND NEARLY ALL ON PAVED ROADS. THE CONDITION THAT SUPPOSEDLY CAUSED THE RECALL FOR THE UPPER BALL JOINT IS THE SAME FOUND IN THE LOWER BALL JOINT. ADDITIONALLY, THERE IS NO GREASE FITTING TO ALLOW FOR GREASE TO BE ADDED AS NECESSARY.

FAILURE OF FRONT AIRBAGS AT APPROXIMATELY 40-45 MPH.

CHRYSLER HAS HAD NUMEROUS PROBLEMS WITH THE TRANSMISSION ON THE DURANGO AND DAKOTA WITH THE TORQUE CONVERTER OVERHEATING CAUSING THE TRANSMISSION TO NOT SHIFT PROPERLY OR AT ALL. A SIMPLE FIX WOULD BE FOR CHRYSLER TO INSTALL AN ADEQUATE OIL COOLER. THIS IS A VERY COMMON PROBLEM WITH DODGE VEHICLES AND THE COMPANY IS WELL AWARE OF THE PROBLEM. NOW MY VEHICLE AT 94,000 WITH ALL SERVICES DONE PROPERLY AND ON TIME ACCORDING TO THE MANUFACTORER IS COSTING ME $1500.00 TO FIX. WHEN I ASKED THE SERVICE MANAGER WHY CHRYSLER HAS NOT HAD A RECALL FOR THIS PROBLEM HIS RESPONSE WAS BECAUSE IT WOULD COST $1100 PER VEHICLE TO FIX. SOMETHING SHOULD BE DONE TO LET OTHER CONSUMERS KNOW ABOUT THE PROBLEM. IF I WOULD HAVE KNOWN THERE WAS A PROBLEM WITH OVERHEATING I COULD HAVE HAD ANOTHER COOLING SYSTEM INSTALL FOR LESS THAN $100.

RECHARGE AIR CONDITIONER. WOULD NOT HOLD FREON FOR A MONTH. DIANOSTICS FROM MECHANIC STATING FREON LEAKING FROM VAPORIZER INSTALLED IN DASH OF VEHICLE CAUSING FREON TO LEAK INTO THE CABIN DEPT. OF VEHICLE. VAPORIZER REPLACED AND HAVE DEFECTIVE PART

SENT THE FOLLOWING COMPLAINT TO DAIMLERCHRYSLER: POWER LOCK FAILURE ON DRIVER AND PASSENGER DOORS, KNOW OF SAME EXACT ISSUE WITH ANOTHER 2000 DODGE DURANGO OWNER. DC RESPONSE: I REGRET YOUR DISSATISFACTION AND APPRECIATE THE TIME AND EFFORT YOU TOOK TO BRING THIS MATTER TO MY ATTENTION. COMMENTS LIKE YOURS ARE ONE WAY TO LEARN OF PROBLEMS THAT MAY DEVELOP AND IMPROVEMENTS DESIRED BY CUSTOMERS. THE INFORMATION RECEIVED IS USED IN PRODUCT DEVELOPMENT AND QUALITY ANALYSIS. UNFORTUNATELY, WE ARE UNABLE TO OFFER ASSISTANCE IN THIS MATTER AS THE VEHICLE HAS EXCEEDED THE TIME AND MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY. I ALSO SEE THAT YOU DO NOT HAVE A SERVICE CONTRACT FOR COVERAGE. MY RESPONSE: IN REGARD TO YOUR REPLY, THIS DOES NOT SATISFY ME. IT SOUNDS AS THOUGH YOU REALLY DON'T CARE.... YOU DID STATE: "IMPROVEMENTS DESIRED BY CUSTOMERS. THE INFORMATION RECEIVED IS USED IN PRODUCT DEVELOPMENT AND QUALITY ANALYSIS..." WELL, THIS IS SOMETHING I WANT IMPROVED ON THE VEHICLE THAT I NOW HAVE. IS THERE ANY WAY TO APPEAL THIS? WHAT IS THE PROCESS I NEED TO GO THROUGH TO GET THIS TAKEN CARE OF? PLEASE DO NOT REITERATE THE LACK OF WARRANTY. DC REPLY: I RECEIVED YOUR EMAIL. I REGRET THAT YOU WERE NOT SATISFIED BY MY PRIOR EMAIL AND HAVE DOCUMENTED YOUR FEEDBACK. UNFORTUNATELY, YOUR EMAIL DOES NOT CONTAIN ANY INFORMATION THAT WOULD CAUSE A CHANGE IN THE PREVIOUS DECISION. THEREFORE, YOUR REQUEST MUST AGAIN BE RESPECTFULLY DECLINED. WE ALSO DO NOT HAVE AN APPEAL PROCESS AND THIS IS THE FINAL DECISION OF DAIMLERCHRYSLER. ANY FUTURE COMMUNICATION RELATED TO THIS ISSUE WILL BE RETAINED IN CORPORATE RECORDS. IF AT SOME FUTURE DATE WE CAN BE OF ASSISTANCE TO YOU, IN SOME OTHER AREA, PLEASE LET US KNOW.

RACK & PINION WAS REPLACED 4/4/03...NORMAL NOISE SIGNALING A PROBLEM. ON 4/22/05, WHEN BACKING OUT OF MY GARAGE, THE RACK & PINION FAILED AGAIN AND THIS TIME BOTH TIRES WENT DIFFERENT DIRECTIONS. IF I HAD BEEN ON THE ROAD, I MIGHT HAVE BEEN KILLED...I HAD NO STEERING AT ALL. IT WAS EVEN HARD TO GET IT MOVED THE REST OF THE WAY OUT OF THE GARAGE TO GET IT TOWED, SINCE BOTH TIRES WERE FREE SPINNING. THE REPAIRMAN AT HOOVER CHRYSLER SAID HE HAD NEVER SEEN SUCH A FAILURE. MY HUSBAND CONTACTED CHRYSLER TO LET THEM KNOW OF OUR SECOND RACK AND PINION FAILURE AND THE POTENTIAL LIFE THREATENING SITUATION, AND THEIR RESPONSE WAS THAT WE SHOULD EXPECT PROBLEMS WHEN A CAR IS OLDER. WE DO NOT EXPECT LIFE THREATENING PROBLEMS! *JB

THE CONSUMER RECEIVED RECALL CAMPAIGN NOTICE 04V596000 IN DECEMBER 2004 AND CONTACTED THE DEALERSHIP. THE DEALER INDICATED THAT THERE WERE NO PARTS AVAILABLE FROM MANUFACTURER FOR REPAIRS. THE DEALERSHIP WAS UNABLE TO TELL THE CONSUMER WHEN THE PARTS WOULD BECOME AVAILABLE. *AK *NM

BEGAN GETTING HOT DURING SUMMER WITH A/C ON: COMPLET RADIATOR FLUSH AND FILL AT DODGE DEALER, WATER PUMP FAILURE, REPLACED, SAME PROBLEMS, NOW HIGH PRESSURE HOSE BLOWN, NOT CIRCULATING COOLANT.

I HAVE HAD TO TAKE MY 2000 DURANGO IN 3 TIMES TO HAVE THE LOCKS REPAIRED. ALL 3 HAVE MADE LOUD NOISES WHEN TRYING TO LOCK ONCE THE VEHICLE IS IN MOTION. TWO OF THE LOCKS WERE SO BAD THAT YOU COULDN'T OPEN THE DOOR. I AM JUST WAITING FOR THE FOURTH ONE TO GO OUT.*JB

2000 DODGE DURANGO SAFETY RECALL FOR UPPER BALL JOINTS.***NO ANSWER REQUIRED***. *MR THE CONSUMER SENT IN RECEIPTS THAT TOTALED 1,336.55, HOWEVER THE MANUFACTURER SENT THE CONSUMER A CHECK FOR 319.32. *JB

A LOUD KNOCKING NOISE CAME FROM THE FRONT OF THE VEHICLE. THE NOISE WOULD ESCALATE REPEATEDLY WHILE DRIVING. DRIVER TOOK VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT THE LEFT AND RIGHT UPPER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION. *AK

I HAVE A 2000 DODGE DURANGO THAT HAD A RECALL DUE TO UPPER BALL JOINTS. I HAD REPLACED ONE AT MY OWN EXPENSE AT THE DEALER, AND THEY HAD CHARGED ME FOR AN ALIGNMENT, WHICH DID MAKE SENSE FOR THIS TYPE OF REPAIR. AFTER THE RECALL WAS ANNOUNCED I TOOK THE CAR BACK TO THE SAME DEALER, AND THEY DID NOT ALIGN THE VEHICLE AFTER REPLACING THE SECOND BALL JOINT (SINCE I DID NOT HAVE TO PAY I ASSUME THEY SHORTED THIS STEP TO SAVE MONEY). DODGE WILL NOT REIMBURSE ME FOR THE ALIGNMENT ON THE FIRST REPAIR THAT I HAD PAID FOR. I LOOKED UP THE RECALL NOTICE ON YOUR WEBSITE AND THE SAFTEY RECALL D47 STATES THAT THE ALIGNMENT IS REQUIRED. CUSTOMER SERVICE AT DODGE STATED IN AN E-MAIL TO ME THAT IT IS NOT REQUIRED AND THEY WILL NOT PAY FOR IT, NOR DO IT AS PART OF THE RECALL. I AM HOPING THAT YOU COULD TELL ME WHICH PARTY IS CORRECT HERE AND ADDITIONALLY WOULD ASK FOR YOUR ADVISE ON HOW I CAN PROCEED. THANK YOU FOR YOUR ATTENTION AND ANY HELP YOU COULD PROVIDE WOULD BE GREATLY APPRECIATED. *AK

4 WHEEL DRIVE TRANSFER CASE FAILS TO SHIFT FROM 4 WHEEL HI TO 2 WHEEL DRIVE. TRANSMISSION REMAINS LOCKED IN 4 WHEEL DRIVE. VEHICLE SHIFTED INTO 4 WHEEL HI WITHOUT INCIDENT AT A SPEED OF 10MPH. VEHICLE WILL NOT SHIFT BACK INTO 2 WHEEL DRIVE WITH THE VEHICLE IN PARK, NEUTRAL, DRIVE, OR TURNED OFF. THIS IS BOTH A SAFETY BULLETIN AND A RECALL ISSUE. UPON CONTACTING DAIMLER CHRYSLER, THEY STATED THE VIN DOES NOT FALL WITHIN THE RECALL AND REFUSED ANY FURTHER ASSISTANCE.*AK

I TOOK MY DURANGO IN FOR ROUTINE OIL CHANGE AND ADVISED ME THAT I NEEDED TO HAVE MY UPPER BALL JOINTS REPLACED. I ONLY HAVE 52,300 MILES AND USE THE VEHICLE TO DRIVE TO AND FROM WORK. I KNOW THE 2-WD DURANGOS ARE NOT PART OF THE RECALL BUT FEEL THIS REALLY NEEDS TO BE INCLUDED BECAUSE ITS THE SAME PROBLEM AS THE 4-WD.*AK

DT: THE CONTACT STATED VEHICLE SUDDENLY ACCELERATED. HAS BEEN INVOLVED IN THREE ACCIDENTS AS A RESULT OF NOT BEING ABLE TO STOP THE VEHICLE. THE CONTACT'S FOOT WAS ON THE BRAKE PEDAL WITH THE PEDAL COMPLETELY DEPRESSED ALL THREE TIMES. THE POLICE WERE PRESENT AFTER ALL THREE ACCIDENTS, BUT NO REPORTS WERE TAKEN. THE INSURANCE COMPANY PAID FOR COSMETIC BODY DAMAGE REPAIRS TO THE VEHICLE AFTER THE ACCIDENTS. THE VEHICLE HAS NOT BEEN TO A DEALERSHIP FOR INSPECTION OR DIAGNOSTIC TESTING. *AK

WHILE DRIVING AT 35 MPH CONSUMER'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE WHILE WAITING AT TRAFFIC LIGHT. THIS CAUSED THE SEAT MOUND TO SEPARATE AND DRIVER COLLAPSED IN THE REAR SEAT. THE BOLTS THAT HELD THE SEAT BROKE IN HALF ON BOTH SIDES. DRIVER WAS ADMITTED TO THE HOSPITAL WITH BACK PAINS.*AK

I HAVE A CONCERN REGARDING FRONT AND BACK BREAKS. YOU HEAR CLICKING NOISE. WE HAVE GOT THEM CHANGE THREE TIMES THIS YEAR.

WHILE DRIVING THE CONSUMER'S 2000 DODGE WAS UNSTABLE IN THE REAR. *NM WHILE MAKING A TURN THE VEHICLE FELT AS IF IT WERE GOING TO TURN 360 DEGREES. *NM

(1) I LOADED SOME WOOD IN THE BACK OF MY DURANGO. (2) AS I WAS BRAKING TO A STOP, THE REAR SEAT COLLAPSED FORWARD, PINNING MY CHILD IN HER CAR SEAT AGAINST THE BACK OF THE SEAT IN FRONT OF HER. (3) NOTHING. I JUST UNLOADED THE MATERIAL I WAS CARRYING AND LEFT IT.

I HAVE A 2000 DODGE DURANGO R/T WITH FACTORY 17" WHEELS. IT WAS PURCHASED FROM RUSNAK DODGE IN PASADENA, CALIFORNIA WITH THOSE WHEELS ON IT. AFTER SEVERAL YEARS OF POOR BRAKING EXPERIENCE, WITH THE ABS SYSTEM ACTIVATING PREMATURELY, AND SEVERAL TIMES AT THE DEALERSHIP WITHOUT A FIX, A MECHANIC ACCIDENTALLY DISCOVERED THE PROBLEM. THERE IS NO AVAILABLE SELECTION IN THE SOFTWARE OF THE ON BOARD COMPUTER TO ALLOW FOR 17" WHEELS. ALL OF THE SELECTIONS ARE FOR THE 15" WHEELS THAT COME ON THE STANDARD MODEL. THE DEALERSHIP WAS ABLE TO CORRECT THE PROBLEM BY MEASURING THE CIRCUMFERANCE OF MY TIRES, CALCULATING HOW MANY TIMES THEY ROTATE IN A MILE, AND CREATING A SETTING FOR THE 17" WHEELS. THE VEHICLE STOPS FAR BETTER NOW. I AM CONCERNED ABOUT OTHER DRIVERS WHO WOULD HAVE NO WAY TO KNOW THIS, BECAUSE I AM A 27 YEAR VETERAN FIRE DEPARTMENT CAPTAIN AND PARAMEDIC, AND RESPOND TO TRAFFIC COLLISIONS QUITE REGULARLY.

DT: CONSUMER HAD TO HAVE LEFT UPPER BALL JOINTS REPLACED AND PAID OUT OF POCKET. THEN, A RECALL NOTICE AS ISSUED FOR THE LEFT AND RIGHT UPPER BALL JOINTS. DEALER REIMBURSED CONSUMER FOR THE UPPER BALL JOINTS BUT NOT FOR THE WHEEL ALIGNMENT. AFTER GETTING THE RECALL HAD TO TAKE IT IN TO HAVE THE RIGHT SIDE FIXED. REPLACED THE PARTS, BUT DID NOT DO THE ALIGNMENT WHICH WAS INCLUDED IN THE RECALL. FILED A COMPLAINT PREVIOUSLY ON MAR 22, 2005 AND STILL HASN'T HEARD ANYTHING. ODI 10114468. *AK

DRIVER TOOK VEHICLE TO THE DEALER FOR ROUTINE MAINTENANCE, AND MECHANIC DETERMINED THAT THE LEFT FRONT SIDE LOWER BALL JOINT NEEDED TO BE REPLACED DUE TO CORROSION. HOWEVER, THE RIGHT FRONT SIDE DID NOT NEED REPLACEMENT AT THIS TIME. *AK