2012 Dodge Durango Complaint Log

The contact owns a 2012 Dodge Durango. The contact stated that when the vehicle was started, the check engine warning light illuminated. Approximately three weeks later, while stopped at a light, the vehicle accelerated unintendedly. The gear shifter was shifted to park(P) to stop the vehicle. The vehicle was then taken to an independent mechanic, where it was diagnosed and it was determined that the timing chain was blown. The vehicle was repaired, but the failure persisted. The vehicle was subsequently taken to an independent mechanic on several occasions, where it was diagnosed and determined that there were failures with Oxygen sensors, head gaskets, oil pan, oil pump, B2S1 heater, that the intake manifold was cracked, there was cylinder #2 misfire, and the circuit harness needed to be repaired, and DTC: P0300 was retrieved. The vehicle was repaired each time, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 190,000.

Alternator went out and fried the pcm. I know certain vehicles were on the recall for this and mine was not one of them but odd that it happened anyways.

The contact owned a 2012 Dodge Durango. The contact stated that while the vehicle was parked, the contact opened the door and noticed that the interior of the vehicle was completely burned. The vehicle was unoccupied. The contact stated the exterior of the vehicle had no signs of fire. The vehicle was towed to the local tow yard. The vehicle was condemned as a total loss. In addition, the contact stated that prior to the failure, there was an unknown warning light illuminated. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 15V879000 (Electrical System, Interior Lighting), which had a similar failure description; however the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 186,488.

I took my Durango to Albany ga to dodge dealership for recall on brake booster water shield repair plus the other recall they fixed one recall and say they can't fix brake booster recall cause they say they will not have part available til a year later which I have concerns about my safety of recall not being repaired for a whole year

Has major issues …

There have been several times where I am stopped at a light or stop sign and the car stalls. It happens when I try to start going from the stop, not while I'm stopped. I believe this an issue that has been recalled already, but obviously, it did not fix the problem. My vehicle will also not turn over sometimes. It just continually try to turn over multiple times and I have to wait for it to stop on its own before I can try again.

My vehicle has had recalls performed multiple times since 1st purchased in 2012. The issue was vehicle stalling. At 1st Chrysler / Dodge addressed it as issues upon start up where the vehicle sounded as though it was skipping when hitting the ignition button. They attempted to remedy this with multiple fuel pump relay recalls. They attempted to do internal which did not work. They then went external which also did not work. Nothing was ever formerly recognized as a suitable resolution, so any of us dealing with this were just forgotten. Well I still have this vehicle and it has gotten worse to the point the vehicle will randomly stall while in motion as it did the other day and on multiple other occasions. Under braking conditions the vehicle stalls where everything on the dash appears normal electronically, there is just no power and the steering locks up. I have addressed this multiple times with Dodge customer service as well as my local dealership. The dealership does not want to attempt any repairs because they want to be paid and the manufacturer is not entertaining it. I am aware the vehicle is out of warranty but I am not paying for something the manufacturer has known about since first purchased. There has been no further actions by the manufacturer to address this. They have moved on to newer existing Durango models.

Electric problem

While driving our 2012 Dodge Durango in town, we noticed the battery warning light come on and a hot smell coming from the vehicle. We were not far from home so we limped it back home to the garage to see what was going on. When we lifted the hood, there was a very overwhelming burning smell, our alternator was literally glowing red hot, and there was smoke pouring out from around it. We quickly put out the fire and disconnected the battery. Afterwards, we had it towed to a repair shop where it was confirmed the alternator failed as well as fried our PCM in the process. We paid for the install of a new alternator and PCM, however, the radio remained failed. Upon researching this scenario, we found there was a recall for this exact issue for the exact span of years and engine type, however, our VIN was somehow not included in this recall. That needs to be changed. The alternator issue could have been extremely dangerous for our family while in the car, as well as others around us due to what could have happened if the card didn’t make it home. We could have been stranded on a busy road way causing accidents while the car was engulfed in flames due to the alternator. Also, had we not immediately popped the hood at home to check the engine, the car could have burned down our home. We request that the NHTSA and FCA recall company address this issue and the potential for extending the recall to include other Durango VINs.

SRS System light came on. Air bags will not work when this light is on. Safety hazard.

My fairly new teen driver drove the car to the gym and the headrest basically “exploded” onto the back of his head with a swift blow. He had a very bad headache and was really freaked out. There were no lights, no notice, no impact. Just out of the blue drivers side. Called local dealership to see what it could be and apparently the pin can break or the plastic holding the pin and the airbag restraint type system in the headrest will just explode open as if in an accident. He said no recalls and out of warranty. How can this NOT be a serious safety issue??? My inexperienced teen driver could have been so stunned he caused an accident! Anyways they said it would be roughly $1100 to replace entire headrest because there is no option to repair it once deployed. Can we still drive it? If we don’t have that $ now

Headrest exploded while I was driving. Hit me in the head. Gave me a concussion. Dealership says there is no recall. I have to pay out of pocket. This is a safety feature. I am not paying for the repairs.

While picking my son up from religion my vehicle suddenly stalled without warning. Thankfully I was pulling into the church parking lot and was in no real danger. I tried to jump start the vehicle with no success, but did notice the insulation on the jumper cables had started to melt. Towed to mechanic and was told the alternator had failed, in turn fried the battery. He replaced both, but then discovered the PCM was fried as well. Took it to the dealer here and was told faulty alternator again, which was replaced again, only to be told the PCM was fried. Now I'm into this for $3000 and I have no faith in the vehicle, the manufacturer, or the dealerships.

The 2014 through 2018 3.6L Pentastar motors are covered under a tech service bulletin for their Drivers side valve train being manufactured incorrectly. This can lead to a misfire and hesitation to accelerate in an Emergency. This happened to me recently and I thought it was just a bad spark plug. Mechanic did a full check and believes there is a stuck valve in the engine on the exact same side that the 2014 to 2018 motors are prone to failure. I believe the 2012 and 2013 Engines are also prone to the same failures as their newer counter parts. As I was trying to accelerate to avoid an incident my car stuttered and started to misfire badly. Almost causing a collision. This happened without warning and never previously had this issue. Vehicle was completely mechanically sound before this. This can happen without any warning or signs its going to happen. And after bringing the vehicle to a mechanic and doing much of my own research it appears that the drivers side of the 3.6L v6 in my vehicle is currently under a TSB for the #2,4,6 cylinder head. This can cause the vehicle to have no power for a moment which if I were merging onto the highway and lacked powered could result in a rear end collision. Believe this is a safety issue as well as mechanical issue.

I bought this vehicle second hand and was not warned of any recalls. I started having problems in April of 2023. Windshield wipers would turn on by themself, car would randomly shut off. I brought to several shops and nobody could figure out why it was reading “high voltage”. The car then started having occasional problems shifting. I eventually got on MOPAR website to be made aware there were 3 recalls and alternator was one of them. I called musson patout dodge in new Iberia, LA and made an appointment to fix my car. On the morning of our appointment the car died in the road on the way to dodge and wouldn’t restart without a jump. I brought it in and over the son of 3 days the fixed all the recalls. On my way to pick it up they called and made me aware it would need a new battery I told them I will go replace it as soon as I get the car. Since I picked up the car the shifting problems have not stopped. I have had a code reading “implausible data from tcm”. I have had a mechanic TELL me this recalled alternator going out is what cause this tcm to go out and Musson REFUSES to take it in and even diagnose it without over $170 that I don’t have to spend anymore. This is consequential damage that dodge should be held liable for and they are giving me the most difficult time, it’s my only vehicle for me and my 2 kids and I cant even drive it anymore.

When i am driving around out of nowhere it will try to go into Low range when it is in auto Awd and low light will flicker on the dashboard

Sudden loud knocking then pop, started smoking pulled over immediately. Due to rod bearing failure rod went through block and all oil came out. Vehicle is available for inspection. Drivers safety was at risk because vehicle lost power and was unable to exit the roadway in a timely manner. No warning was given other than heard a couple of clicks then immediately followed by a loud pop.

I Came into dealership for scheduled service appointment on Apr 5, 2023 10:30:00 AM at EDWARDS CDJR OF OMAHA to get recall fixed on fuel pump relay and an oil change after receiving my 2012 Dodge Durango Citadel back my lights randomly starting blanking and my vehicle stalled and it wouldn’t start or turn over. So I spoke to service rep [XXX] at EDWARDS CDJR OF OMAHA 17950 Burt St and had the car towed back to the dealership that fixed on it EDWARDS CDJR OF OMAHA. I was originally told they didn’t have a loaner to lend to me so I can continue being a caregiver to my mother and transport her and my 7 children around until 04/21/2023 and that someone would call me that day to pickup a loaner vehicle. I called on 04/21/2023 about the loaner and they said someone would call me by midday to pick up a loaner. Now it’s Monday 04/24/2023 and I get a text stating 10 things are wrong with my vehicle in this link https://c.xtime.com/vkepCy2nkAoA2L4fXX including the PCM, which was more items then what was originally stated when they had inspected my vehicle on 04/05/2023 during the recall fix. So I informed them that, “ I will not pay for the pcm to be fixed because this issue is a result of whoever was the mechanic that was originally supposed to fix the recall fuel pump relay, so your shop has to fix it due to negligence on your mechanic's fault. I don't want to have to take anyone to court or give this issues to an attorney, this was sent to better business bureau because I have been left without transportation and facing economic hardship due to this situation.” Then they had their Service Manager [XXX] reach out to me over the phone, and he said that he spoke to three on-site master mechanic at the dealership and they all said the PCM had nothing to do with the fuel pump relay recall. I asked about escalating the issue and submitting an incident report to an higher up authority, he said he can’t. I asked again about the loaner he said there’s no loaner available. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Vehicle has been recalled 2 separate times for fuel pump wiring harness which causes no start and possible stall. Vehicle is still having no start issues after being serviced for recall.

The truck was in park and idling. We were not moving. There were no abnormal lights on the gage cluster. Out of knowwhere the head rest exploded forward and hit the back of my father-in-laws head. He is OK but it was a hard hit and left him sore. Luckily we were not driving on the freeway.

The contact owns a 2012 Dodge Durango. The contact stated while driving at various speeds, the vehicle would intermittently stall upon depression of the accelerator pedal without warning. The vehicle was taken to a local dealer where it remained in their possession for four days; the contact was later informed that the defect was related to the battery. Upon investigation, the contact discovered NHTSA Campaign Number: 19V813000 (Electrical System) which was linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.

The contact owns a 2012 Dodge Durango. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the vehicle lost power steering functionality when the failure occurred. The contact was able to restart the vehicle after placing the vehicle in park(P). The contact stated no warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel pump needed to be replaced. The vehicle had been repaired. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

This family car had recall back in august fuel module for powertrain check engine light got it fix and few days later check engine turn on and has turned off since car slows down on freeway wont pick up speed and stall on me twice already with kids in car was going 65 and all sudden slow down wiuldnt pick up acceleration and turn off has run good since still having issues dealership says noting wrong with it

While driving at various speeds, upon slowing down the vehicle stalled. This occurred 50+ times. This occurred while my family was in the vehicle on many occasions. Vehicle was serviced for fuel pump recall, however the stalling continued. My mechanic pointed out the ticking noise, referring to the manifold needing repair. Most recently, the car barely wanted to turn over. Struggling for almost 3 days, thankfully I just pulled into my driveway and turn the car off. Then something told me to try to start the vehicle…well that made something smoke in the motor? Repaired the alternator, battery, and starter. Two days later, check oil light comes on, Back to shop to tell me the cam shaft/lifers need to be replaced!!! Quoted $35-4000 if can find a cam shaft repair kit!!!

While driving, the ignition switch may fail and think that the key has been removed. This results in a total loss of power and the engine cutting off. The result is very limited steering and braking capability. This has happen to me more than 20 times in the pass 2 months. This problem still continues to happen even after changing the recent fuel pump recall on August 12, 2022. No check engine light on dash as well. This is my family vehicle and I do carry my children in this vehicle. We have been put in so many unsafe situations. This can cause an accident. This is a safety issue and should be recalled.

The contact owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and stalled without warning. The contact stated that after restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The vehicle was taken to the local dealer to be serviced but no additional information was available. The manufacturer was not notified of the failure. The failure mileage was 171,000.

The Engine seized due to rod bearing Chrysler has recall number 11V487000 it has never been done on my truck and is no showing

The contact owns a 2012 Dodge Durango. The contact stated while driving approximately 30 MPH, the battery warning light had illuminated, and the contact notices a burning plastic odor. The contact pulled over and opened the hood and saw black smoke coming from the alternator. The contact stated that he disconnected the negative battery cable; however, he stated that positive connector was extremely hot to the touch. The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that the battery, alternator, and the Engine Control Module (ECM) needed be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 118,000.

Wireless Ignition Module (WIN Module) failed.

upon approach to a left turn yield, I attempted to accelerate into traffic when the automatic transmission failed into 4th gear ( transmission shift solenoid) and was unable to shift up or down through the gears and was unable to shift into the drive position. there were no other indications of failure prior to this point, I.E no engine or transmission warning lights. if there would have been oncoming traffic at the time of entry into the flow of traffic it may have caused a catastrophic rear end accident due to the vehicle inability to accelerate as usual. will have the vehicle serviced immediately. this has happened once before with the same vehicle approximately 2 years ago and the transmission shift solenoid was the issue and had been replaced by a local service center at the time.

I just got a 2012 dodge durango 08/13/2022 I looked up the recalls on it and just trying to get it ixed if possible

My 2012 dodge durango sxt, rear turn signal stop flashing, front turn signal works, but not the rear .no turn signal or brakes lights

Engine stops after 2-3 seconds of running. Need to turn off and try again. Happens randomly at startup.

The contact owns a 2012 Dodge Durango. The contact stated while driving approximately 25 MPH, the vehicle started lagging. The contact stated that the check engine warning light was illuminated. The contact parked the vehicle on the side of the road and noticed the engine coolant was low, but no leaks were found. The contact was able to drive to her residence. The contact stated coolant was added. The contact stated the coolant was low again shortly after filling the reservoir. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.

My 2012 Dodge Durango has been experiencing reaccering issues associated with the tipm and fuel pump relay. The truck will stall, hard crank or simply not crank at all; leaving me stranded sometimes. This electrical issue also affects the fog lights, front lights, brake lights and turn signals; causing them to not work; putting me in danger of a collision on the highway or city street. This tipm and fuel pump relay have been under several recalls over the past 8 years and Dodge actually lost a class action lawsuit in 2015 in reference to this issue. They were ordered to replace these parts free of charge; labeling the parts defective. See link to tipm/relay article here (https://www.classlawgroup.com/chrysler-totally-integrated-power-module-tipm-lawsuit/ and here https://topclassactions.com/lawsuit-settlements/closed-settlements/dodge-jeep-faulty-fuel-pump-class-action-settlement/ ) They’ve replaced both of these parts twice for me over the past 6 years. Now I am experiencing issues where the car won’t start for 20 minutes after I turn it off. The signal lights won't work correctly; and the foglights are totally inoperative. I’ve taken it back to the dealer for a diagnostic and also called the corporate office but no one wants to take accountability and acknowledge what the issue is. I have attempted to contact the lawyer who started the class action lawsuit to consult about this matter but he says he can't sue them again. I’m looking to see if I have any legal recourse or what my best course of action could be in order to hold Dodge accountable for replacing my tipm and fixing this defective part for good. Thanks! REPAIR TIMELINE: 2016 fuel pump relay 2017 Tipm 2018 Rewired the tipm, replace 2020, fuel pump relay - september 2022, fuel pump PS - I have a video of the dealer technician recording the issue with his mobile phone.

Unknown

The headrest deployed under normal driving conditions. A quick google search shows I'm not the only one with this issue. Some have described this issue as the headrest "exploding" since it disengages in a very quick and forceful manner. Some Dodge Durango Models from 2011 - 2018 fall under recall "(X88) Active Head Restraint" but for some reason I'm being told my 2012 Dodge Durango does not fall under this same recall.

The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact was informed about the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

I’ll be driving down the road and my car just shuts off. Steering becomes tight, no engine lights come on radio is still playing no warning except driving down the road and all of a sudden you can’t steer. It’s very dangerous especially when it happens while you are driving around the curve with children in the car. My mechanic can’t tell me why this happens. No explanation. This has happen several times

Odometer Fraud. The contact purchased a 2012 Dodge Durango. The contact discovered a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 96,000. A Carfax Report was provided at the time of purchase. It was later discovered that the mileage on the Title was 162,000 when the vehicle was taken to the dealer for an engine issue, and upon receiving the Carfax Report.

The contact owns a 2012 Dodge Durango. The contact stated that after stopping the vehicle, the vehicle lost motive power and stalled. The failure occurred approximately 60-seconds after stopping the vehicle. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure but no assistance was offered. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 19V813000 (Electrical System) however, the vehicle experienced the failure listed in the recall. The failure mileage was 136,496.

The contact owns a 2012 Dodge Durango. The contact stated while driving approximately 70 MPH, the vehicle started overheating. The contact pulled safely off the highway and turned the vehicle off and waited for nearly an hour before restarting the vehicle and driving back to her residence. The contact stated that the check engine warning light was illuminated. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the thermostat needed to be replaced. The failure persisted. The thermostat and water pump were replaced by an independent mechanic. The vehicle continued experiencing the overheating failure. The vehicle was towed to a dealer where the thermostat and water pump were replaced a second time. The failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 122,400.

My check engine light came on for my engine oil filter housing ! I had it repaired a total of 4 times already ! This recent time it put my vehicle into limp mode while doing 65 mph on the highway I had loss all power to my car ! Now even after repair my check engine still comes on with code and sends my car into limp mode until my PCM gets reflashed

Hard, front collision with deer, spun several times before rolling over a couple times down a small hill. Side air bags deployed but front did not deploy resulting in severer and additional driver injuries including but not limited to chest contusions, spleen hematoma and concussion. He was hospitalized and has a long road ahead. Car was totaled and towed. Insurance company has it now. They and responders are aware front air bags did not deploy. Consumer stated husband had severe injuries.

I had just picked my car up from getting brakes and an inspection (obviously passed). I was driving home and there was smoke from under the hood with an electrical fire smell. My dash went crazy then I completly lost power. I had no stearing or brakes- couldn't even put on my hazards or roll down the window down to tell cars behind me to pass me. I immediatly called the garage that had just done the work to get it towed. They called today and told me that the alternator blew up and fried the battery and possible the computer (tip module??) I looked up recalls and noticed that there has been problems with this happening but my VIN didn't come up for this. I just wanted to check into the recall before I spent thousands of dollars.

The contact owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the vehicle lost motive power. The contact stated that the power steering became inoperable. There was no warning light illuminated. The A/C unit and the radio remained operational. The vehicle was taken to the local dealer on multiple occasions where it was diagnosed and determined that the computer module, crank sensor, and wiring bypass needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 79,124.

Had the recall for shutting down repair again and still having the same problem. I've spent over $2000 In diagnosed fees with dealership and private shops and still having the same problem. Yes the fuel pump relay was replaced 2 times. Still having the same problem it will start back up but locks the steering wheel to where you can't turn it. Which almost was in a accident but was able to stop before. It's happens every month but was told not to bring it back to the dealership as they cant find the problem as all recalls were repaired.

There is something definitely wrong with my car. I have just now seen a recall but it occurred before the car was sold to me and it had electric issues with break fail, electrical accessories were still on as the dash notified while the car was off. It has had the seats move the steering would lock, it doesn’t provide many of the features for safety. The GPS is always wrong. I took it to the dealer several times and was told that the factory resets were fine. I don’t think that is the case. Under the hood there seemed to be additional after factory tampering with additional wires that had been added into the car.

The contact owns a 2012 Dodge Durango. The contact received a recall notification for NHTSA Campaign number: 19V813000 (Electrical System). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

I am trying to submit a report that a Dealer is not providing me service for a recall but there isn't a link to do so, only a missive telling me that i should. I am being told by the dealer that the parts to fix the Fuel pump relay problem on the 2012 Dodge Durango are in a National shortage at the moment but they will not provide me with documentation that proves this so i am unable to ship my vehicle home.