2009 Dodge Journey Complaint Log

I OWN A 2009 DODGE JOURNEY THAT I BOUGHT BRAND NEW. IN 2 YEARS I HAVE GONE THROUGH MULTIPLE BRAKE PADS AND THE CAR HAS ALMOST NO MILEAGE. *TR

THIS CAR WAS PURCHASED FROM A DEALER USED WITH 40,000 + MILES ON IT. IT HAD BRAKE ISSUES RIGHT FROM THE START. IT SEEMED LIKE THE ABS BRAKES DID NOT WORK CORRECTLY AND THE CAR SHOOK WHEN THE BRAKES WERE APPLIED. AFTER OWNING IT FOR 14 MONTHS THE FRONT PADS HAD TO BE REPLACED. THE VEHICLE CONTINUED SHAKING AND WE WERE TOLD THE ROTORS WERE BAD. WE THEN REPLACED THE FRONT ROTORS AND THE BACK PADS. THE FRONT BRAKES STARTED MAKING GRINDING NOISES WITHIN A COUPLE OF WEEKS. NOW JUST ONE MONTH AFTER REPLACING THE ROTORS, THE FRONT PADS MUST BE REPLACED AGAIN. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT WINDOWS AND DOOR LOCKS FAILED TO OPERATE. THE CONTACT ALSO MENTIONED THAT THE DRIVER'S SIDE MIRROR FAILED TO FUNCTION. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V658000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS TIRES, SIZE 225/55/R19, DOT NUMBER: 27PJYA5M . WHILE DRIVING APPROXIMATELY 30 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO VIBRATE AND THERE WAS A NOISE EXHIBITED FROM THE REAR PASSENGER SIDE TIRE. THE CONTACT STOPPED AND EXITED THE VEHICLE AND DISCOVERED THAT THE TIRE WAS FLAT. THE TIRE WAS REPLACED WITH THE SPARE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE BELT OF THE TIRE WAS DAMAGED AND THE TIRE WAS NOT REPAIRABLE. THE TIRE WAS ON BACK ORDER AND WOULD NOT BE AVAILABLE FOR APPROXIMATELY THREE MONTHS FOR REPLACEMENT. THE TIRE WAS NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

WE HAD TO REPLACE FRONT BRAKES AND RESURFACE THE ROTORS AT 18,785 MILES. REPLACED REAR BRAKE PADS AT 26,848 MILES AND REPLACED FRONT BRAKE PADS AND ROTORS AT UNDER 36,000 AGAIN. THIS CAR HAS 35,885 ON IT. I MISPLACED THE LETTER SENT HOME ABOUT BEING REIMBURSED FOR THESE PROBLEMS. WE JUST DECIDED TO BUY OUR LEASE. WE NEED NEW TIRES ONLY WE AREN'T WAITING FOR THE EXPENSIVE ONES ON BACKORDER WE WILL USE THE ALTERNATE SIZE AND BRAND. YESTERDAY I LOST ALL POWER IN THE CAR. WINDOWS WONT GO UP OR DOWN, NO AIR, NO RADIO, NO WINDSHIELD WIPERS, NO POWER LOCKS.ITS HOT IN NJ I CANT DRIVE THIS CAR WITHOUT THESE THINGS. I SHOULDN'T HAVE TO DRIVE IT WITHOUT THESE THINGS. THERE ARE LESS THAN 36000 MILES ON THE CAR. I HIT MY 36 MONTH MARK ON 5/31 SO AM I OUT OF LUCK. CAN DODGE STAND PROUDLY BEHIND THEIR NAME AND RECALL THESE CARS WILL ALL OF THESE PROBLEMS? I READ THE BLOGS AND MESSAGE BOARDS-IM NOT THE FIRST PERSON AND I WONT BE THE LAST TO HAVE THESE PROBLEM. WHY SHOULD ALL THE RESPONSIBILITY BE PUT ON THE CUSTOMER. THIS IS MY 2ND DODGE AND THIS WILL PROBABLY BE MY LAST IF THEY CANT STEP UP AND OWN SOME OF THIS FAULTS. I DON'T KNOW THE ANSWER TO THE EQUIPMENT MAKE AND MODEL SO I AM PUTTING IN ANYTHING TO ALLOW ME TO GET TO THE NEXT PAGE. IF I KNEW THIS INFO. I WOULD BE A MECHANIC AND WOULD HAVE KNOWN ABOUT THESE PROBLEMS BEFORE I BOUGHT THE CAR. I AM CHOOSING 3M SERIES 963(THIS MEANS NOTHING-THIS IS THE ONLY WAY I CAN GET ONTO THE NEXT PAGE SO DISREGARD THIS SECTION OF THE COMPLAINT). *TR

TL* THE CONTACT OWNS 2009 DODGE JOURNEY EQUIPPED WITH KUMHO KUSOLSK816 TIRES, SIZE 225/55/R19 DOT 27PJYA5M. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THAT THE TREAD ON THE FRONT DRIVERS TIRE WAS SEPARATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TREAD ON TWO ADDITIONAL TIRES WAS ALSO SEPARATING. THE TIRES WERE NOT REPAIRED OR REPLACED BECAUSE THERE WERE NO TIRES AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD MAKE ONE TIRE AVAILABLE FOR HER.THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 16,200.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR A RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN THE CONSUMER STATED THE VEHICLE WAS SCHEDULED TO BE REPAIRED ON SEPTEMBER 15TH AFTER RECEIVING THE SECOND NOTICE. UPDATED 9/15/015 *JS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE CONTACT TURNED OFF THE ENGINE, THE VEHICLE FAILED TO RESTART. THE CONTACT HAD TO WAIT TWO HOURS IN ORDER TO RESTART THE VEHICLE. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS EXHIBITING THE FAILURE SPECIFIED ON NHTSA CAMPAIGN NUMBER: 10V658000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT MENTIONED THE FAILURE WOULD HAPPEN INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 56,000.

PURCHASED A 2009 DODGE JOURNEY WITH 53000 MILES ON IT. THE CAR WILL NOT START INTERMITTENTLY AND HAD IT TOWED BACK TO THE DEALER. DEALER CLEARED THE FAULT CODES OUT AND CAR STARTED "100 TIMES" SAYS THE SERVICE REP. THEN, HAD TO TAKE SON TO HOSPITAL AND CAR WOULD NOT START. HAD IT TOWED AT MY EXPENSE AND CAB TO THE ER AT MY COST. DEALER HAS NO CLUE WHAT IS WRONG. SO IMAGINE BUYING A CERTIFIED USED CAR AND BEING IN THIS SITUATION. CAR IS STILL AT DEALERSHIP, BEEN THERE FOR 3 DAYS AND THEY HAVE NO CLUE. THEY ARE GOING TO START "REPLACING THINGS" SERVICE BULLETINS STATE THAT IGNITION SWITCHES CAN GO BAD AND SHOULD BE REPLACED IN THESE MODELS. PROBLEM IS, IT IS INTERMITTENT. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. AFTER SEVERAL ATTEMPTS THE ENGINE BECAME OPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH ELECTRONIC KEY FOBS WERE REPLACED UNDER THE SERVICE WARRANTY. THE FAILURE RECURRED ONE YEAR LATER AFTER THE REPAIR WAS PERFORMED. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

MY VEHICLE HAS LESS THAN 90000 MILES AND I'VE PUT 4 SETS OF BRAKES AND ROTORS ON IT. I'VE ALSO HAD NUMEROUS PROBLEMS WITH IT NOT WANTING TO START WHILE THE BATTERY TEST OUT PERFECT. I HAVE PUT 3 SETS OF TIRES ON IT, AND THE TRANSMISSION IS SHIFTING HARD A LOT OF THE TIME ALSO.IT'S A SHAME PEOPLE HAVE TO DIE BEFORE Y'ALL RECALL VEHICLES. *TR

THIS VEHICLE HAS BEEN IN THE SHOP SEVERAL TIMES FOR THE BRAKES MALFUNCTIONING AND STILL NO REAL SOLUTION DODGE HAS A COMMERCIAL FOR THE JOURNEY STATING THAT THEY ARE INSURANCE INSTITUTE FOR HIGHWAY SAFETY. TOP SAFETY PICK FOR 2011 IF THE BRAKES FAIL IT DOES NOT GET ANY MORE UNSAFE THEN THAT IT IS OBVIOUSLY A PROBLEM AND THE CONSUMER HAS NO ONE TO TURN TO PLEASE DO SOMETHING BEFORE SOMEONE DIES SHOULD NOT YOU BE PROACTIVE INSTEAD OF REACTIVE AT THE VERY LEAST INVESTIGATE TO SEE IF THERE IS A PROBLEM. THANK YOU *TR

2009 DODGE JOURNEY. CONSUMER STATES VEHICLES STALLED ON SEVERAL OCCASIONS AND WOULDN'T RESTART. *TGW THE ELECTRONIC THROTTLE, ENGINE AND AIR BAG LIGHTS ILLUMINATED A WEEK AFTER THE DEALER SERVICED THE VEHICLE. *JB THE CONSUMER ASKED THE DEALER IF THERE WERE ANY RELATED RECALL ON THE VEHICLE AND THEY STATED THEY WERE NOT AWARE OF ANY RECALLS. THE CONSUMER STATED TWO DAYS LATER, HE RECEIVED A RECALL LETTER IN THE MAIL. THE CONSUMER STATED HE MAILED THE RECEIPTS IN FOR REIMBURSEMENT, BUT HE DIDN'T RECEIVE THE FULL AMOUNT. UPDATED 08/17/11.*JB

BRAKE FAILURE ON 2009 DODGE JOURNEY SXT. BRAKE PADS AND ROTORS NEED TO BE REPLACED AFTER 12,000 MILES. I'M CONCERNED ABOUT BRAKE FAILURE AND THE POSSIBILITY OF INJURY OR DEATH. *TR

2009 DODGE JOURNEY SXT - BRAKES AND ROTORS - HAD TO REPLACE BRAKES AT 37,000 MILES AND WAS TOLD ROTORS ALSO NEEDED TO BE REPLACED. SHOULD HAVE LASTED LONGER THEN THEY DID - LAST WEEK 6-11 RECEIVED NOTICE FROM CHRYSLER -DODGE THAT IF OWNER HAD TO REPLACE PRIOR TO 36,000 MILES THEY WOULD REPLACE AT THEIR EXPENSE LESS $100.00 DEDUCTIBLE. WOULDN'T TOUCH MY CLAIM SINCE MY BRAKES WERE REPLACED AT MY COST AT 37,000 MILES. IF THE ROTORS AND BRAKES WERE NOT RIGHT WHEN THIS VEHICLE WAS MADE, I FEEL THAT CHRYSLER-DODGE SHOULD HAVE TO PICK UP THE COST IN FULL OR EXTEND THE MILEAGE ON THIS PROBLEM SO THEIR CUSTOMERS CAN SAY THEY HAVE SAFE VEHICLES. SINCE BRAKES AND ROTORS ARE A VITAL ISSUE OF A AN AUTOMOBILE THIS SHOULD BE ADDRESSED. I AM STILL DRIVING WITH BAD ROTORS AND COULDN'T GET ANY HELP FROM THE DEALER OR CHRYSLER-DODGE COMPLAINT DEPARTMENT OR CUSTOMER SERVICE. *TR

DODGE GAVE ME AN EXTENDED WARRANTY ON THIS CAR TO 36,000 MILES. STARTED HAVING BRAKE PROBLEMS AND HAD THEM FIXED AT A SHOP BEFORE THE 36,000 MILE WARRANTY WAS UP. THEN AFTER FIXING THE BRAKES NOTICED A SHAKE IN THE FRONT END. TOOK IT BACK TO THE SHOP AT 36,400 MILES AND THEY THEN TOLD ME ABOUT THE PROBLEMS WITH THE JOURNEY. I CALLED THE DEALER WHO COMPLETELY BLEW IT OFF. I HAVE PAID FOR THE REPAIR AND WAS TOLD TO SUBMIT A CLAIM TO CHRYSLER WHICH I DID AND IT WAS TURNED DOWN. THIS IS JUST NOT RIGHT! *KB

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER TURNING THE IGNITION SWITCH, ALL OF THE LIGHTS WOULD ILLUMINATE BUT THE ENGINE WOULD NOT CRANK. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 52,935. UPDATED 04/10/12*LJ UPDATED 04/16/12

COMPLETE BREAK DOWN OF BRAKE COMPONENTS FOR 2009 DODGE JOURNEY. BRAKES, ROTORS, AND CALIPERS ALL REPLACED AT 14,600 MILES DUE TO DEFECTS. NOT COVERED BY FULL WARRANTY. *TR

AFTER RAINING THE PASSENGER SIDE REAR DOOR FILLS WITH WATER. WHEN I CLOSE THE DOOR I HEAR THE WATER SWISH AROUND INSIDE AND THEN I SEE IT DRAIN OUT OF THE BOTTOM OF THE DOOR. THIS IS THE 4TH TIME THAT I HAVE SEEN THIS HAPPEN IN AS MANY WEEKS. MY WIFE HAS ALSO NOTICED THE EXACT SAME THING BEFORE I DID. THE DOOR FILLS WITH WATER PRETTY MUCH EVERY TIME IT RAINS. IT SEEMS LIKE IT IS AT LEAST FILLING UP WITH SEVERAL CUPS OF WATER. I AM CONCERNED WITH MOLD GETTING INTO THE CAR AND ALSO THE PROBABILITY OF AN ELECTRICAL SHORT. THIS HAPPENS EVERY SINGLE TIME IT RAINS. IN ADDITION TO THE DOOR FILLING WITH WATER THE LOW TIRE PRESSURE LIGHT KEEPS COMING ON AND THE REAR LEFT TIRE WILL SLOWLY DEFLATE. I HAVE ALREADY HAD THE TIRE REPLACED ONCE AND THE SAME THING HAPPENED AGAIN IN A MATTER OF WEEKS. OUTSIDE AIR TEMPERATURE SEEMS TO HAVE NO EFFECT ON WHEN THIS OCCURS BECAUSE IT HAPPEN DURING THE COLD AND WHEN IT IS HOT OUT. USUALLY THE LOW TIRE PRESSURE WARNING WILL COME ON WITHIN ONE WEEK OF FILLING THE TIRE. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THERE WAS A LOUD GRINDING THAT CAUSED THE BRAKES TO WEAR PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE ROTORS AND BRAKE PADS AT A COST OF $50 AND OFFERED AN EXTENDED THE WARRANTY. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILE. THE MANUFACTURER ADVISED THAT THE CLAIM WOULD BE ESCALATED AND THE CONTACT SHOULD EXPECT A RETURN CALL AT A LATER DATE. THE FAILURE MILEAGE WAS 18,000.

MY FRONT BRAKE PADS AND ROTORS REQUIRED REPLACEMENT IN MAY OF 2011 AT 34,795 MILES. THE DRIVER'S SIDE FRONT BRAKE PAD AND BOTH REAR PADS NEEDED REPLACED BY DECEMBER OF 2011, AS WELL AS RESURFACING ALL ROTORS. THE MILEAGE AT THAT TIME WAS APPROX 48,000 MILES. *TR

I HAVE A 2009 DODGE JOURNEY AND THE TIRE (WHILE NOT IN MOTION) TIRE WENT FLAT. FOUND OUT THE SENSOR FOR THE AIR PRESSURE IS THE ISSUE. THIS IS A HAZARDOUS TO EVERY OWNER. WHAT IF THIS WOULD HAVE HAPPEN W/ OTHER PASSENGERS IN THE VEHICLE ESPECIALLY MY BABY. THIS COULD HAVE RESULTED IN A HORRIFIC ACCIDENT. THIS VEHICLE SHOULD BE RECALL W/ SOME OTHER ALTERNATIVE MEASURES FOR THE SENSORS. I UNDERSTAND ALL FOUR TIRES HAVE SENSORS AND THIS CAN HAPPEN AT ANY TIME. *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE FLOOR BETWEEN THE FRONT DRIVERS SIDE SEAT AND THE REAR DRIVERS SIDE SEAT WERE WET. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THERE WAS A COMPARTMENT ON THE FLOOR IN BACK OF THE FRONT DRIVERS SIDE SEAT WHICH WAS FILLED WITH APPROXIMATELY 5 INCHES OF WATER. THE CONTACT EMPTIED OUT THE WATER AND STATED THE COMPARTMENT CONTINUED TO FILL WITH WATER. THE CONTACT STATED SHE WAS CONCERNED OF RUST AND THAT SHE COULD NOT TELL WHERE THE WATER WAS COMING FROM. THE DEALER STATED THERE MIGHT BE A SEAL LEAK AND ADVISED THAT THE VEHICLE BE TAKEN INTO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 57,400. UPDATED 07/20/11*LJ UPDATED 12/05/11

I HAD TO HAVE MY BRAKES AND ROTORS REPLACED. HAVING BRAKES REPLACED ON OTHER CARS I HAVE HAD, THIS SOUNDS SILLY. I AM NOT A STUPID WOMAN. I KNOW SOMETHING IS WRONG IF YOU HAVE BRAKES AND ROTORS REPLACED THIS EARLY. THIS CAR IS MY LAST DODGE!!!

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT NOTICED THAT THE VEHICLE WOULD NOT START UNLESS THE KEY WAS TURNED INSIDE THE IGNITION A TOTAL OF SIX CONTINUAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SOFTWARE WAS UPDATED, HOWEVER THE CONTACT WAS STILL EXPERIENCING THE FAILURE. THE CURRENT MILEAGE WAS 102,000 AND THE FAILURE MILEAGE WAS 80,000. UPDATED 05/31/12 *BF THE CONSUMER STATED IT TOOK UP TO FOUR TIMES TO START VEHICLE. HE TOOK THE VEHICLE TO DEALERSHIP TWICE AND THE DEALERSHIP MADE TWO AREA ADJUSTMENTS. THE PROBLEM WAS NOT FIXED. HE TOOK BACK A THIRD TIME BUT DEALERSHIP STATED THE PROBLEM WAS FIXED BUT WILL RE-CHECK IT AGAIN. THE CONSUMER LEFT THE VEHICLE FOR TWO DAYS. UPDATED 6/6/12 *SD

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE HAD KUMHO TIRES, LINE SOLUS, TIRE SIZE 225/55/R19 ON THE VEHICLE. THE DOT WAS NOT AVAILABLE. THE CONTACT STATED AFTER TAKING THE VEHICLE IN FOR A FRONT END ALIGNMENT, THEY ADVISED HER THAT ALL FOUR TIRES WERE SEPARATING. THE VEHICLE WAS NOT REPAIRED SINCE THE TIRES WERE ON BACK-ORDER. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.

BOUGHT 2009 JOURNEY WITH 47,000 KM'S ON IT ABOUT 3 MONTHS AGO FROM DODGE DEALER. HAVE HAD TO HAVE THE CAR TOWED TWICE NOW BECAUSE IT WOULD NOT START. DEALER SEEMS TO BE IN THE DARK ABOUT HOW TO FIX PROBLEM. POOR, POOR, EXAMPLE OF CUSTOMER SERVICE AND CAR QUALITY. *TR

INAUG 2010, I HAD THE BRAKE PADS CHANGED BARELY A YEAR AFTER BUYING THE CAR. THE NEXT MONTH I HAD TO HAVE NEW ROTORS BECAUSE THEY WARPED. A MONTH LATER THEY WERE WARPED AGAIN, COULDN'T GET THEM CHANGED UNTIL MAR 7, 2011. EXACTLY 30 DAYS LATER THEY WERE WARPED AGAIN. JUST HAD THEM AND THE BRAKE PADS REPLACED ON MAY 8, 2011. *TR

ALL FOUR BRAKES ON MY 2009 DODGE JOURNEY HAVE FAILED AFTER ONLY 25,000 MILES. BRAKE PARTS HAVE BROKEN AND THE FRONT TWO BRAKES ARE CONSIDERED UNDER WARRANTY BUT THE BACK BRAKES ARE NOT UNDER WARRANTY. THE DEALERSHIP STATED THE CAR WAS UNSAFE TO DRIVE UNTIL THE BRAKES WERE FIXED. DONAVAN DODGE IN SIERRA VISTA ARIZONA HAS REPAIRED THE BRAKES BUT THE DEALERSHIP IS NOT TAKING ANY RESPONSIBILITY FOR FAILURE OF EQUIPMENT FOR THE BACK BRAKES. THIS TYPE OF FAILURE PLACED ME AND ANY PASSENGERS IN DANGER. I REQUESTED THE BROKEN PARTS FOR THE BRAKE EQUIPMENT THAT WAS NOT UNDER WARRANTY. THEY HAVE TO SEND THE ONES UNDER WARRANTY BACK TO THE DODGE CORPORATION. *TR

WHEN I TURN A CORNER OR HIT A BUMP OR JUST DRIVING DOWN THE STREET, THE IGNITION WILL TURN OFF AND THE CAR WON'T RUN. ONCE I HAVE IT STOPPED AND PUT IN PARK I CAN RESTART THE VEHICLE. HOWEVER, LATELY WHEN I TURN THE KEY TO START THE CAR, THE KEY WILL SWITCH BACK TO THE OFF POSITION. I HAVE HAD THIS ISSUE MORE THAN ONCE. *TR

I OWN A 2009 DODGE JOURNEY, I HAVE HAD 6 (YES 6) BRAKE REPLACEMENTS IN THE PAST 3 YEARS. MY FIRST ONE WAS AT 10,000 MILES. I CURRENTLY HAVE 50,000 MILES ON THE CAR. HOW CAN YOU NOT THINK THERE IS A PROBLEM IN THE DESIGN OF THE JOURNEY'S BRAKE SYSTEM ? WHY DON'T YOU INVESTIGATE ? *TR

2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO NOT RECEIVING RECALL SERVICE *TGW THE DEALER INFORMED THE CONSUMER, THE REPLACEMENT PART WAS NOT AVAILABLE. *JB

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WOULD NOT FIT INTO THE IGNITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES FOR THE FAILURE AND THE DEALER REPLACED THE KEY. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO PERFORMED A DIAGNOSTIC TEST AND STATED THAT THE FAILURE WAS LOCATED AT THE WIN MODULE. THE DEALER ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM: IGNITION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 68,000.

CAR STARTS SHAKING AT 70MPH ON HIGHWAY, FIND OUT THE BRAKE PADS ARE WARPED AND NEED TO REPLACED. THIS IS SECOND TIME IN LESS THAN 12,000 MILES. THERE NEEDS TO BE A RECALL ON CHRYSLER BRAKES AND THEIR PARTS. THE COST OF HAVING TO KEEP REPLACING ROTORS,CALIPERS,BRAKE PADS IS TOO MUCH FOR FAULTY PARTS. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IDLING AT A TRAFFIC LIGHT, ANOTHER VEHICLE RAN A TRAFFIC LIGHT AND CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED. THE DRIVER SUSTAINED HEAD, NECK, AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN EXPLAINED THAT THE AIR BAGS FAILED TO DEPLOY SINCE THE IMPACT WAS MORE TO THE RIGHT OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,750. UPDATED 04/20/16*LJ *JS

2009 DODGE JOURNEY BRAKES AND ROTORS ARE FAILING WAY BEFORE NORMAL CARS SHOULD. BASED ON MY EXPERIENCE IT WAS 25000 MILES WITH NO WARNING, I.E. NORMAL SOUND OF BRAKE PADS WEARING DOWN. I HAD TO PAY TO GET ALL THE ROTORS AND BRAKES REPLACED OUT OF POCKET WITH NO HELP FROM THE DEALER. I LOOKED ONLINE AND THEIR ARE TOO MANY COMPLAINTS OF THE SAME TYPE FOR THIS TO BE A FLUKE. I BELIEVE SOMEONE COULD GET IN A MAJOR ACCIDENT CAUSING A DEATH IF THIS PROBLEM IS NOT FIXED AND IT SEEMS DODGE DOES NOT WANT TO ADMIT THERE IS A PROBLEM YET. *TR

PARKING SENSOR IN TRANSMISSION THAT SENDS A SIGNAL THAT CAR IS IN PARK NOT WORKING I PROPERLY MAY BE A HUGE ISSUE BECAUSE WHEN YOU ARE IN DRIVE AND SITTING IT GETS STUCK IN PARK. THEN TAKES OFF NO WARNING. IF ME O OUR ANYONE IN MY FAMILY IS INJURED I WILL BE THE ONE TO HELP SETTLE A LAW SUIT WITH CHRYSLER. I SPOKE OF THIS PROBLEM TO THE DEALER WHILE IT WAS UNDER WARRANTY THE REP. SAID I HAD TO LEAVE MY CAR THERE TILL THE PROBLEM DUPLICATES. THIS IS A EXPENSIVE CAR AND MY ONLY TRANSPORTATION WHICH IS WHY I HAD THE WARRANTY . THE OTHER ISSUE IS WHEN SITTING AT THE LIGHT THE BRAKES SLIP CAUSING THE VEHICLE TO LUNGE FORWARD. THIS IS EVEN AFTER REPLACING THE BRAKES AT THE DEALERSHIP THE VEHICLE IS A MONEY PIT. THE CONSUMER TAKES THE BILL OR COULD LOSE THEIR LIFE MESSING WITH CHRYSLER. *TR

ROTORS TURNED AND PADS REPLACED AT 19,200 MILES. ROTORS STARTED WARPING AFTER FIRST TRIP OF OVER 200 MILES. ROTORS REPLACED AT 26,000 MILES. STARTED SHAKING AFTER FIRST LONG TRIP AND THEN CONSISTENTLY AFTER 2000 MILES. ROTORS REPLACED AT 52,000 (USING "BEST QUALITY" WAGNER ROTORS) SAME RESULTS. SHAKING, DURING BRAKING, AT HIGHWAY SPEEDS. THIS IS A KNOWN ISSUE AT CHRYSLER. I CALLED CHRYSLER CUSTOMER SERVICE AND WAS TOLD THAT BECAUSE I DIDN'T USE CHRYSLER PARTS, AND WASN'T THE FIRST OWNER OF THE VEHICLE, THERE WOULD BE NO ASSISTANCE. THIS IS A CRITICAL SAFETY ISSUE. WHEN THE BRAKES ARE APPLIED, AT HIGHWAY SPEEDS, THE STEERING WHEEL SHAKES UNCONTROLLABLY. MY WIFE HAD TO HIT THE BRAKES ON A TWO LANE EXIT, DUE TO A CAR SWERVING INTO OUR LANE AND THE COMBINATION OF TURNING, WITH THE STEERING WHEEL CONVULSING ERRATICALLY, CAUSED US TO RUN OFF THE ROAD AND ALMOST HAVE A VERY SERIOUS ACCIDENT. BUT IS IT AN ACCIDENT WHEN THE MANUFACTURER KNOWS THAT THE CALIPERS ARE INADEQUATE TO SAFELY STOP THE VEHICLE. THROUGH RESEARCH, I HAVE FOUND THAT THE "SWEEP AREA" OF THE JOURNEY FRONT CALIPERS IS ONE FIFTH THE SWEEP AREA OF OTHER CARS OF THIS CLASS/ WEIGHT. PLEASE INVESTIGATE. THIS IS A DEFINITE SAFETY CONCERN. *TR

2009 DODGE JOURNEY FRONT BRAKES (PADS AND ROTORS) COMPLETELY WORN OUT AND NEEDED REPLACING AT 26000 MILES. HUNDREDS IF NOT THOUSANDS OF COMPLAINTS EXIST ON THE INTERNET OF SIMILAR OWNER REPORTS. BRAKE ISSUES POSE AN EXTREME SAFETY CONCERN WITH THIS VEHICLE. CHRYSLER IS AWARE THAT THERE EXISTS A PROBLEM WITH THESE BRAKE SYSTEMS AS THEY HAVE EXTEND THE BRAKE WARRANTY FROM 2 YEARS 24000 MILES TO 3 YEARS 36000 MILES WITH A $100 DEDUCTIBLE. AFTER THE WARRANTY IS UP ALL OWNERS WILL BE FACED WITH THE FULL FINANCIAL BURDEN OF BRAKE REPLACEMENT BUT OF MORE CONCERN AND IMPORTANCE WOULD BE THE DANGER OF BRAKE FAILURES WHILE DRIVING CAUSING INJURIES OR DEATH. CHRYSLER HAS AN OBLIGATION TO PROVIDE A LONG TERM SOLUTION TO THIS PROBLEM PRIOR TO ANY INJURIES OR DEATH INSTEAD OF JUST EXTENDING THE WARRANTY. *TR

PREMATURE BRAKE WEAR DUE TO INADEQUATE BRAKE SYSTEM TO THE WEIGHT OF CAR. 12K MILES BRAKE CALIBERS LOCKED UP; 14,500 MILES REPLACED FROM BRAKE PADS AND ROTORS SO BAD HAD TO BE REPLACED; 26K MILES AGAIN FRONT ROTORS HAD TO BE TURNED. NOW 3 MONTHS LATER 28K MILES I NEED FRONT AND BACK BRAKE PADS AND ALL 4 ROTORS TURNED. CAN'T HANDLE THE CAR ON ROAD FOR EXCESSIVE GRABBING OF BRAKES AND STEERING UNABLE TO HOLD ONTO WHEN BRAKES APPLIED. DODGE HAS HAD MANY COMPLAINTS AND LAW SUITS FILED IN NJ. THEY JUST RECENTLY EXTENDED THE BRAKE WARRANTY TO 36K WITHOUT NO NOTIFICATION HOWEVER, SINCE I HAD ALREADY BEEN TOLD UNWARRANTED AND HAD TO GET BRAKES REPAIRED ON A WEEKEND STRANDED AND DIDN'T USE MOPAR PARTS THEY WILL NOT WARRANTY AND NOW TELLING ME THAT THE ROTORS ARE WARPED DUE TO EXCESSIVE HEAT. YES EXCESSIVE HEAT BECAUSE THEIR IS A LAW SUIT DUE TO INADEQUATE BRAKES FOR THE WEIGHT OF THE VEHICLE. PLEASE HELP DODGE JOURNEY OWNERS AND ANYONE ON THE ROAD NEAR THEM. UNSAFE CONDITIONS, IT IS THE NEW TOYOTA. HOW MANY PEOPLE NEED TO DIE BEFORE CORP. ARE HELD ACCOUNTABLE THEY KNOW. THE SERVICE MGR EVEN ACKNOWLEDGE BUT STATES "HE DIDN'T DESIGN IT, DIDN'T BUILD IT OR BROKE IT". *TR

2009 DODGE JOURNEY BRAKE, AND TIRE ISSUE. TOOK A TRIP FROM DES MOINES, IA. TO SHREVEPORT, LA. - HALFWAY THRU MY TRIP HOME MY REAR PASSENGER TIRE BLEW OUT OF NOWHERE. WITH ONLY 18,000 MILES ON THE CAR I FOUND THAT SURPRISING ESPECIALLY SINCE I WAS TRAVELING AT 75 MPH, AND HAD THREE KIDS IN THE CAR!!!! TOOK THE CAR TO THE NEAREST TIRE STORE WHO CALLED A DODGE DEALER. THE DODGE DEALER SAID THAT MY TIRE WAS BACKORDERED BY OVER 3,000 TIRES AND RECOMMENDED A DIFFERENT SIZE. SPENT THE NIGHT IN THAT TOWN, NEW TIRES WERE PUT ON THE FOLLOWING DAY, DROVE BACK TO DES MOINES TO MY DODGE DEALER HERE AND I INFORMED THEM OF THE TERRIBLE SHAKING MY STEERING WHEEL HAD THROUGHOUT THE ENTIRE TRIP. THEY SAID IT WAS MY BREAKS AND ROTORS AND CHARGED ME FOR THE SERVICE - AFTER ONLY 18,000 MILES!!! I PICKED UP MY CAR TODAY FROM THIS DEALER AND THERE IS STILL SHAKING, AND NOW A SCENT OF EXHAUST IN THE CAR. I AM AFRAID TO DRIVE THIS CAR WITH MY FAMILY IN IT, AND WANT TO KNOW IF I HAVE ANY RECOURSE AT ALL... *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE BRAKES FAILED AND THE VEHICLE WOULD SHAKE ABNORMALLY WHEN APPLYING THE BRAKES. IN ADDITION, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT STATED THAT THEY TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE FRONT AND REAR BRAKES NEEDED TO BE REPLACED. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THEY WERE EXTENDING COVERAGE ON THE BRAKES AND ROTORS OF THE VEHICLE BY ONE YEAR. THE CONTACT BELIEVED THAT THE LOW MILEAGE ON THE VEHICLE DEEMED THAT THE FAILURE WAS A MANUFACTURING DEFECT. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 13,552.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE REAR DRIVER AND PASSENGER SIDE WHEELS SOUNDED AS IF THEY WERE WOBBLING WITH THE ILLUMINATION OF THE TIRE PRESSURE WARNING LIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING NOW WAS THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

THE TIRES ON THE VEHICLE GO COMPLETELY FLAT IN A MATTER OF SECONDS BECAUSE THE VALVE STEM ON THE TIRE PRESSURE MONITORING SYSTEM "CORRODES" AND SNAPS OFF. THIS HAS HAPPEN 4 TIMES IN LESS THAN A YEAR. THE FIRST TIME IT HAPPENED, MY WIFE WAS GOING TO PUT AIR IN THE TIRE AND WHEN SHE TOUCHED THE COVER OF THE VALVE STEM, IT BLEW OFF THE TIRE AND ALMOST HIT HER IN THE EYE. THE LAST TIME IT HAPPENED (01/28/12) I WAS DRIVING DOWN THE HIGHWAY WITH MY WIFE AND TWO CHILDREN, WHEN THE LIGHT FOR THE TIRE PRESSURE MONITORING SYSTEM CAME ON TO TELL ME THAT MY TIRE WAS LOW. JUST A FEW SECONDS LATER, THE TIRE WAS COMPLETELY FLAT AS WE WERE DRIVING DOWN THE HIGHWAY. *TT

THE BRAKE PADS ON THE DODGE JOURNEY WEAR OUT PREMATURELY.

MY AIRBAG LIGHT AND THROTTLE LIGHT WERE ON AS WELL AS THE ENGINE LIGHT. I CONTACTED SERVICE REPAIR DEPARTMENT, MD WHERE I PURCHASE THE VEHICLE. 2009 DODGE JOURNEY. I WAS ADVISED THIS WAS DUE TO A RECALL REPAIR THAT NEEDED TO TAKE PLACE. TO BRING THE CAR IN (MARCH, 2011) AFTER THE FIRST REPAIR - THE AIRBAG LIGHT WENT OUT - BUT THE ENGINE LIGHT AND THE THROTTLE LIGHT STAYED ON. I WAS TOLD THE REPAIR WOULD BE COVERED BY WARRANTY AND POSSIBLY WAS CONNECTED WITH THE RECALL. IT HAS BEEN SEVEN (7) TIMES GOING BACK AND FORTH TO GET THIS REPAIR. AT THE TIME OF THIS WRITING - MY JOURNEY IS BACK WITH THEM AGAIN. NOT ONLY HAVE I HAD TO TAKE TIME OFF FROM WORK TO BRING THE CAR IN TO THEM. IT HAS BEEN AN INCONVENIENCE GOING BACK AND FORTH. APPARENTLY, AFTER THE 2ND TIME - SOMEONE DOESN'T KNOW WHAT THEY ARE DOING. I AM CURRENTLY WORKING WITH THE SERVICE MANAGER, AND THE ORIGINAL SERVICE ASSOCIATE AND STILL HAD TO TAKE THE VEHICLE BACK. THERE IS A LACK OF GENUINE CUSTOMER SERVICE AND SOME SERVICE PARTNERS DO NOT KNOW HOW TO STAY CALM WHEN DEALING WITH A SITUATION LIKE THIS. I FEEL I HAVE BEEN TAKEN FOR GRANTED AND I IT HAS BEEN A TREMENDOUS INCONVENIENCE IN ADJUSTING OUR WORK, VACATION AND TRAVEL SCHEDULES. THEY HAVE FINALLY GIVEN US A RENTAL AFTER 7 TIMES AND TOLD US THAT THEY PURCHASED A BRAND NEW COMPUTER SYSTEM TO HELP FIX THE SITUATION. IT SOUNDS FAR FETCH THAT A BRAND NEW COMPUTER SYSTEM WOULD BE PURCHASED TO FIX ONE VEHICLE. WE FEEL LIKE WE ARE BEING LIED TO AND WANT THE VEHICLE REPLACED. WE RIDE OUR FAMILY (INCLUDING GRANDCHILDREN) IN THIS VEHICLE FROM TIME TO TIME AND WANT TO BE SAFE. MARCH TO JUNE 2011 IS ENTIRELY TOO LONG FOR THE SAME EXACT REPAIR TO BE WORKED ON. *TR

ROTOR/BRAKE PROBLEM. SERIOUS VIBRATION WHEN BRAKES ARE APPLIED. PROBLEM IS WORSE WHEN VEHICLE HAS BEEN DRIVING FOR A WHILE OR AFTER BEING IN STOP/GO TRAFFIC. *TR