2009 Dodge Journey Complaint Log

I DRIVE THE DODGE JOURNEY FOR 13 MONTHS FROM NEW. THE CAR HAS NOW 32,500 MILES ON IT. I HAD TO REPLACE BRAKES - PADS AND ROTORS THREE TIMES. RECENTLY I FOUND OUT THAT THE REAR TIRES ARE ALSO WORN - THE LOWER PART OF THE INSIDE WALL ON BOTH TIRES IS WORN NOT EVENLY? THE LOCAL DEALER, SUPPORTED BY DODGE OFFICIALS, CLAIMS THIS IS NORMAL WEAR AND TEAR FOR THIS CAR, SHIRKING THE MANUFACTURER'S RESPONSIBILITY. *TR

I HAVE A 2009 DODGE JOURNEY AND THE FRONT BRAKES FAILED AFTER 29,686 MILES. THE DEALER CLAIMS IT IS NORMAL, THIS IS NOT TRUE. I AM VERY CONSCIOUS ABOUT BRAKING, I KEEP MY DISTANCE AND DO NOT MAKE HARD BRAKES UNLESS NEEDED. BASED ON POSTED REPORTS, MANY ARE HAVING THE SAME PROBLEM. I HAVE NEVER OWNED AN AUTOMOBILE WITH A BRAKE FAILURE WITH LESS THAN 70,000 MILES ON IT, NEVER. BRAKE FAILURE IS A SAFETY CONCERN OF MINE, IT COULD HARM THE PEOPLE IN THE CAR AS WELL AS SOME ONE ELSE. DODGE IS NOT TAKING ANY RESPONSIBILITY FOR THIS DESIGN OR MATERIAL DEFECT, WHAT EVER THE CASE IS, BUT THEY DON'T HAVE ANY PROBLEM TAKING YOUR MONEY TO KEEP REPAIRING THE PROBLEM. I AM SURE DODGE WILL DO NOTHING UNTIL A COUPLE OF PEOPLE ARE KILLED DUE TO BRAKE PROBLEMS WITH THIS TYPE VEHICLE. *TR

BRAKES AND ROTORS ARE BAD AT ONLY 15,000 MILES..CAR HAS VIBRATING PROBLEM AND WAS TOLD I NEEDED NEW BRAKES AND ROTORS. *TR

I OWN A 2009 DODGE JOURNEY AND STARTED HEARING SQUEAKY BRAKES FOR ABOUT 2 DAYS WHEN COMING TO A STOP AND THEN ALL OF A SUDDEN I COULD HEAR AND FEEL A LOUD GRINDING NOISE. I COULD THEN BEGIN TO ACCELERATE AND NOTICED THAT THERE WAS A DRAGGING NOISE AS IF THE BRAKES HAD NOT LET GO. YOU COULD EVEN SEE METAL SHAVINGS ON THE LEFT FRONT ROTOR! I TOOK THE VEHICLE IN AND WAS TOLD THAT THE VEHICLE NEEDED NEW ROTORS AND BRAKE PADS. I ASKED WHY THE PREMATURE PROBLEMS AND THEY SAID SORRY THIS IS A PROBLEM WITH NEW VEHICLES BUT THAT THERE WAS NOTHING THEY COULD DO FOR ME. I HAD TO BUY NEW ROTORS AND BRAKE PADS OUT OF POCKET. *TR

I WAS DRIVING 2009 DODGE JOURNEY SOMETHING SMELLED LIKE IT WAS BURNING BY THE TIME I COULD SAFELY PULL THE VEHICLE OVER THE FRONT END AND THE ENGINE HAD LOCKED UP THERE WAS SMOKE COMING IN THROUGH VENTS UNDER THE HOOD AND OUT THE EXHAUST. CALLED 911 FOR ELECTRICAL HARNESS AND ENGINE COMPARTMENT FIRE. ALL APPROPRIATE PEOPLE RESPONDED AND PUT THE FIRE OUT SAFELY. THE FAILURE OBVIOUSLY OCCURRED ONLY ONCE AND STILL WAITING ON THE INSURANCE COMPANY TO DECIDE IF THE VEHICLE IS TOTALED OR NOT. THE CAR HAD BEEN INTO THE SHOP FOR ENGINE TICK UPON START AND TOLD BY DODGE THAT IT WAS NORMAL BECAUSE THAT IS HOW THE SENDING UNIT FOR THE OIL WAS BUILT. CALLED MY VIN NUMBER IN FOR RECALLS AS I DID NOT BUY IT BRAND NEW WAS TOLD BY DODGE THAT THE WIRING HARNESS AND TRANSAXLE DID NOT APPLY TO MY VEHICLE. STILL WAITING ON INSURANCE AS I SAID BUT ITS KIND OF CURIOUS THAT THIS SPECIFIC FAILURE WOULD SOUND VERY MUCH LIKE THE RECALL NOTICES. *TR

I OWNED A DODGE JOURNEY 2009 AND ALL OF THE SUDDEN MY BRAKES STARTED TO GRIND. IT FELT LIKE I HAD NO BRAKE POWER AND SOUNDED LIKE IT WAS METAL TO METAL. I TOOK IT IMMEDIATELY TO OUR AUTHORIZED CHRYSLER DEALER AND I WAS TOLD I NEEDED TO REPLACE FRONT ROTORS AND BRAKE PADS. I HAD PURCHASED WITH THIS VEHICLE AN EXTENDED WARRANTY BUT WAS TOLD ROTORS AND PADS WERE NOT COVERED EVEN IN CASE OF PREMATURE WEAR : MY CAR HAS ONLY 22,000 MILES. WHAT IS FRUSTRATING IS THAT THE BRAKES NEVER SQUEALED . HOW COULD I ANTICIPATED THIS ? THE DEALERSHIP IS ASKING OVER $400 DOLLARS TO HAVE THE CAR REPAIRED AND BASED ON WHAT I AM READING IN THIS DATABASE, MY BRAKE PROBLEMS MIGHT HAPPEN AGAIN VERY SOON. *TR

BRAKE PADS FAILED PREMATURELY AT 19529 MILES (20% REMAINING). ROTORS NEEDED MACHINED. BRAKES SHOULD HAVE A MINIMUM WEAR WARRANTY REQUIREMENT. ALSO THE FRONT STRUTS, TIE RODS AND WATERPUMP NEEDED REPLACED. *TR

BRAND NEW CAR WITH BRAKES THAT ARE NOT SUBSTANTIAL ENOUGH TO CARRY THE VEHICLES LOAD SO BRAKES PREMATURELY WEAR AS WELL AS RUINING THE ROTORS HAVE LESS THAN 23,000 MILES ON THE CAR AND ALSO OTHER OWNERS HAVE MADE SAME COMPLAINT ON THE SAME MODEL AND YEAR MANUFACTURER WILL FIX IF YOU HAVE LESS THAN 12,000 MILES BUT WILL NOT UPGRADE BRAKING SYSTEM TO CORRECT THE ISSUE NOR WILL THEY EVEN SPLIT COST THE COST OF BRAKES IF YOU ARE OVER 12000 MILES ON VEHICLE THIS IS A ONE YEAR OLD 2009 DODGE JOURNEY BOUGHT WITH 17 MILES ON IT CAN SUBSTANTIATE MY CLAIM WITH OTHER COMPLAINTS ON THE DODGE FORUM COMPLAINTS WEBSITE. *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THE SEAT BELTS WERE DESIGNED TO LOCK ONLY WHEN THE AIR BAG SENSORS DETECTED AN IMPACT IN A CERTAIN LOCATION OF THE VEHICLE OR AT A CERTAIN SPEED. THE CONTACT WAS TAKEN BY AMBULANCE TO THE HOSPITAL. THE CONTACT DID NOT MENTION IF A POLICE REPORT WAS FILED. THE CONTACT WAS NOT PROPERLY RESTRAINED BY THE SEAT BELT AND SUFFERED INJURIES TO HIS CHEST AND A BROKEN STERNUM. THE BODY DAMAGE TO THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY . THE CONTACT STATED THAT HE TOOK THE VEHICLE IN FOR A OIL CHANGE SERVICE WHEN DEALER TOLD HIM THAT ALL BRAKES AND ROTORS NEED TO BE REPLACED. THE BRAKES AND ROTORS ARE PREMATURELY WORN OUT AND THE CONTACT STATED THAT THIS SHOULD NOT HAPPEN AT SUCH A LOW MILEAGE. THERE HAD BEEN NO REPAIRS AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 15000 AND THE CURRENT MILEAGE WAS 16001.

I BOUGHT MY 2009 DODGE JOURNEY SXT V6 BRAND NEW 12 MILES ON IT AND WE LOVE THE CAR, AND AFTER NUMEROUS ELECTRICAL ISSUES SUCH AS POWER TO RADIO, AC, LIGHTS ( NOT WORKING WHILE DRIVING) AND AFTER MANY RETURNS TO DODGE DEALER FOR REPAIRS, SO FAR THAT PROBLEM FIXED. MY DOORS FILL UP WITH WATER EVERY TIME IT RAINS, DEALERSHIP SAYS THAT'S NORMAL, I'VE NEVER HEARD WATER SLOUCHING ROUND INSIDE A DOOR BEFORE, WHICH I BELIEVE LEAD TO THE POWER WINDOWS FAILING. DEALERSHIP FIXED ELECTRICAL WINDOW ISSUE BUT GET WATER IN DOORS. THE MOST IMPORTANT ISSUE IS AT 9000 MILES I HAD TO TAKE THE CAR IN, BRAKES WERE GRINDING, DEALERSHIP REPLACED THE BRAKES. NOW AT 21000 MILES IT NEEDS A COMPLETE NEW BRAKE JOB DONE AND THEY WANT TO CHARGE ME ABOUT $500. THE SIGNS THAT THE BRAKES WERE GOING BRAKES THEY STARTED SQUEAKING AND THEN A WEEK LATER MY BRAKES ARE METAL TO METAL. I BELIEVE THIS IS A HUGE SAFETY ISSUE THIS IS OUR FAMILY CAR. *TR

VEHICLE BRAKES ARE TOO SMALL/THIN FOR THIS HEAVY OF A VEHICLE. PADS CONSTANTLY NEED REPLACING. *TT

I HAVE A 2009 DODGE JOURNEY THAT HAS STALLED ON ME WHILE DRIVING TWICE IN THE LAST MONTH. I LOSE ALL CONTROL OF STEERING AND INTERIOR CONTROLS. THE DEALER HAS BEEN UNABLE TO FIGURE OUT WHAT IS GOING ON. THE CAR HAS LESS THAN 16,000 MILES ON IT. *TR

FRONT AND REAR BRAKES AND ROTORS EXCESSIVE WEAR. AGAIN ON 29 DEC 2010 BRAKES AND ROTORS EXCESSIVELY WORN AT 15312 MILES.

ALL THE VEHICLE DASH LIGHTS STARTED FLASHING, GAUGES BOUNCED TO 0 AND BACK, WIPERS WOULD ACTIVATE, AND VEHICLE MADE CHIME NOISE - REPEATEDLY. THE PROBLEM WILL SOMETIMES LAST ONLY FOR A FEW SECONDS AND OTHER TIMES FOR THE DURATION OF THE DRIVE, AND EVEN CONTINUING UPON STARTUP OF THE NEXT DRIVE. THIS PROBLEM WAS VERY INTERMITTENT TO BEGIN WITH AND NOW IS BECOMING MORE COMMON. I HAVE NOT BEEN ABLE TO FIND A SOLUTION AND THE DEALER ORIGINALLY TOLD ME THAT THEY COULD NOT HELP ME BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM. THIS PROBLEM IS WELL KNOWN ON MANY ONLINE FORUMS AND IS A HUGE SAFETY CONCERN FOR MY WIFE AND CHILDREN. I BELIEVE THAT IT MAY BE AN ISSUE RELATED TO THE TIPM AND RELATED TO NHTSA ACTION NUMBER :DP14004. DODGE REALLY NEEDS TO RECALL THIS ISSUE, IMMEDIATELY. THE PROBLEM IS HAPPENING VERY FREQUENTLY NOW. *TR

AT 31,000 MILES MY 2009 DODGE JOURNEY BEGAN SHAKING WHEN BRAKES APPLIED. HAD TO REPLACE BOTH FRONT AND BACK BRAKES AND ROTORS AT A COST OF $450. CURRENTLY A SHAKE EXIST IN THE CHASSIS OF THE VEHICLE WHEN I REACH SPEEDS OF 50 MPH OR GREATER. TIRES WHERE BALANCE 3 TIMES AND FINAL DIAGNOSIS BY DEALERSHIP IS THAT I HAVE ONE "EGG SHAPED" KUMHO TIRE THAT KUMHO WILL NOT TAKE RESPONSIBILITY FOR AND WOULD COST ME $267.00 TO CHANGE AS THERE IS ONLY ONE MANUFACTURE OF THIS TIRE. *TR

I JUST PURCHASED A 2009 DODGE JOURNEY AT ROYSTON DODGE IN MORRISTOWN TN. MY FAMILY AND I WERE DRIVING DOWN THE HIGHWAY AND THE TIRE PRESSURE SENSOR WENT OFF. I NOTICED THAT MY RIGHT FRONT TIRE WAS LOW AND WHEN I STARTED TO INFLATE IT THE VALVE STEM POPPED OFF IN MY HAND. THIS WOULD HAVE BEEN A DEFINITE FATALITY. *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 45-50 MPH. THE BRAKES WERE ENGAGED FOLLOWED BY A SQUEALING NOISE AND VIBRATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FRONT BRAKES AND ROTORS WERE REPLACED. THE PROBLEM PERSISTED AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR THE REPLACEMENT OF THE REAR BRAKES AND REAR ROTORS. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS UNAVAILABLE.

WHEN I APPLY BRAKE IN HIGH SPEED (50-75 MPH) THE WHEEL VIBRATES (DODGE JOURNEY 2009 AND CHRYSLER CIRRUS 2007). *TR

AT 21,500 MILES I WAS INFORMED THAT MY 2009 DODGE JOURNEY R/T V6 NEEDED NEW PADS AND ROTORS. I WAS FURTHER INFORMED THAT THIS IS NORMAL. UPON RESEARCHING THE ISSUE, I HAVE LEARNED THAT THIS APPEARS TO BE COMMON AND LIKELY A DESIGN FLAW THAT MAY PUT MYSELF AND OTHERS AT RISK ON THE ROAD. *TR

CALIPERS STUCK WEARING OUT BRAKE PADS AND WARPING ROTORS. *TR

BRAKES AND ROTOR ISSUES ON 2009 DODGE JOURNEY, AT 15,400 MILES MY BRAKES STARTED GRINDING ONE DAY OUT OF NO WHERE AND THE PADS NEED TO BE REPLACED AND ROTORS MACHINED ALREADY. IN LOOKING AT VARIOUS SITES THIS SEEMS TO BE A PREVALENT PROBLEM WITH THIS VEHICLE. *TR

I OWN A 2009 DODGE JOURNEY AND HAVE HAD TO REPLACE THE FRONT BRAKE PADS AND ROTORS TWICE AND THE REAR PADS AND ROTORS ONCE. THE LAST REPLACEMENT FOR THE FRONT BRAKES WAS ON JULY 26TH 2010 AND I WAS INFORMED TODAY THAT THEY NEED REPLACED AGAIN, AFTER ONLY 11,000 MILES. THERE ARE MANY OTHER PROBLEMS WITH THIS CAR LIKE THE PAINT PEELING OFF, THE TIRES WARNING BADLY AND NOW THEY ALL 4 NEED REPLACED EVEN THOUGH I HAVE THEM BALANCED AND ROTATED REGULARLY. HOWEVER, I FEEL THE BRAKE PROBLEM IS NOT JUST MY PROBLEM, BUT IS ALSO A SAFETY ISSUE FOR OTHER DRIVERS. *TR

BRAKES ARE BAD ON MY 2009 DODGE JOURNEY. ALL OF A SUDDEN THE BRAKES STARTED GRINDING. TOOK IT TO THE DEALERSHIP TO FIND OUT THAT THE FRONT BRAKES MAINLY THE LEFT FRONT WAS COMPLETELY WORN METAL TO METAL. THE CAR DOESN'T EVEN HAVE 20K MILES ON IT. I HAVEN'T EVEN HAD IT A YEAR. THIS SHOULD BE UNDER WARRANTY BUT DEALERSHIP SAYS IT IS NORMAL. NORMAL IS 40-50K BEFORE BRAKES GO BAD OR SHOW SIGNS OF A NEEDED REPLACEMENT. THE WEAR INDICATORS ON THE PADS DIDN'T EVEN SOUND, JUST ONE DAY METAL TO METAL. THERE NEEDS TO BE A RECALL, THIS IS VERY DANGEROUS FOR EVERYONE WHO OWNS A JOURNEY. *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 25 MPH, APPROACHING A STOP LIGHT, THE CONTACT APPLIED HER FOOT ON THE BRAKES AND HEARD A LOUD GRINDING NOISE. THE CONTACT THEN ENGAGED THE ACCELERATOR PEDAL AND NOTICED THAT THERE WAS A DRAGGING NOISE AS IF THE BRAKES HAD NOT RELEASED. A DIAGNOSTIC TEST WAS PERFORMED WHICH INDICATED THAT THE VEHICLE NEEDED NEW ROTORS AND BRAKE PADS. THE ROTORS AND BRAKE PADS WERE REPLACED UNDER THE WARRANTY. THE FAILURE MILEAGE WAS 11,100. THE CURRENT MILEAGE WAS 11,180.

DRIVING THE VEHICLE FROM MY HOUSE TO A DESTINATION APPROX 100 MILES AWAY. DURING THE DRIVE, ALL OF A SUDDEN THE BRAKES STARTED GRINDING WITHOUT WARNING. BROUGHT THE VEHICLE INTO DEALERSHIP WHERE THEY TOLD ME THAT THE BRAKES WERE SHOT AND HAD TO BE REPLACED. THIS WAS A COST OF 370.00. THE VEHICLE HAD ONLY 19000 MILES ON IT AND THE BRAKES WERE WORN DOWN TO THE RIVETS. I HAVE BEEN INVESTIGATING THIS PROBLEM AND "EVERYBODY" WHO OWNS A 2009 DODGE JOURNEY HAS THE SAME PROBLEM AND DODGE IS NOT DOING ANYTHING ABOUT IT. THEY ARE TELLING THE CUSTOMERS THAT THIS IS NORMAL. *TR

BRAKE FAILURE BRAKES AND ROTORS WORN TO A DANGEROUS CONDITION PREMATURE WITHOUT AND WARNING OR PANEL LIGHT.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT BRAKES AND ROTORS WERE WEARING PREMATURELY. THE DEALER ADVISED THE WEAR OF THE BRAKES AND ROTORS WAS NORMAL. THE CONTACT DISAGREED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,500. UPDATED 11/05/10 *BF THE CONSUMER STATED AFTER REPORTING THE ISSUE TO DODGE CORPORATE, THE PROBLEM WAS FIXED AND SHE PAID A $100 DEDUCTIBLE. THE CONSUMER STATED, SHE HAS ONLY PUT 1500 MORE MILES ON THE VEHICLE SINCE THE ORIGINAL CASE AND THE ROTORS ARE WARPING AGAIN. UPDATED 11/05/10*JB

HAVE A 2009 DODGE JOURNEY WITH DEFECTIVE BRAKES. VEHICLE HAS ONLY 18,000 MILES AND THIS IS THE 3RD SET OF BRAKES AND ROTORS NEEDING REPLACEMENT. PREMATURE BRAKE WEAR LEADING TO BRAKE FAILURE FRONT AND REAR. CONTACTED CHRYSLER,THEY WANT ME TO PAY FOR DEFECTIVE BRAKES. DEALER ADMITTED TO ME SEEING ON GOING PROBLEM WITH THIS CAR. CHRYSLER SAYS NOTHING WRONG. NUMEROUS COMPLAINTS ONLINE FROM SAME VEHICLE OWNERS,SAME COMPLAINTS. SOMETHING NEEDS TO BE SERIOUSLY DONE ABOUT THIS BEFORE SOMEONE GETS HURT . *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10.

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 45 MPH THE CONTACT APPLIED THE BRAKES AND HEARD A SQUEAKING SOUND IN THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE CONTACT WAS INFORMED THAT THE FRONT ROTORS AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO PRIOR WARNINGS. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 21000.

EXCESSIVE FRONT BRAKE PAD AND ROTOR WEAR. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A ROUTINE OIL CHANGE. THE TECHNICIAN INSPECTED THE REAR BRAKE PADS AND INFORMED THAT THE BRAKE SPECS WERE 4 MILLIMETERS. THE CONTACT STATED THE FAILURE OCCURRENCE WAS EXTREMELY EARLY FOR THE MILEAGE ON THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS UNAVAILABLE. JS

I PURCHASED MY JOURNEY IN MARCH 08. I HAVE 17,000 MILES ON IT AND I HAD TO HAVE THE REAR BRAKE PADS REPLACED. I HAD BEEN NOTICING A HOT SMELL COMING FROM MY CAR FROM TIME TO TIME, BUT UNTIL I WALKED BY MAY REAR TIRE I DID NOT KNOW WHERE THE SMELL WAS COMING FROM. WHEN I BET DOWN TO INVESTIGATE THE SMELL MY REAR WHEELS WERE SO HOT I COULD NOT TOUCH THE WHEELS. THE SMELL WAS NOT A HOT BREAK SMELL BUT A DIFFERENT ONE. I CONTACT MY DEALERSHIP AND THEY HAD ME BRING IT RIGHT IN. AFTER EVALUATING THE PROBLEM THEY TOLD ME IT IS A DESIGN ISSUE WITH THE JOURNEY AND A COUPLE OTHER MODELS. WHAT WAS HAPPENING WAS THE BREAKS WERE OXIDIZING AND THE CALIPERS WOULD RELEASE, BUT THE BRAKE PADS WOULD NOT. SO THE BRAKE PADS WERE CONSTANTLY RUBBING THE ROTORS. THEY SAID THEY HAVE SEEN THIS ISSUE MANY TIMES BEFORE BUT CHRYSLER WAS NOT ADDRESSING THE ISSUE. MY DEALERSHIP TREATED ME WELL, BUT THIS ISSUE SHOULD BE REMEDY. I CALLED THE RECALL DEPARTMENT AND THEY STATED THERE WERE NO RECALLS FOR THIS MATTER, BUT ADVISED ME TO GO TO NHTSA.GOV AND STATE MY COMPLAINT. THEY WILL NOT START AN INVESTIGATION INTO THIS MATTER UNTIL THEY RECEIVE A LARGER CONSENSUS OF COMPLAINTS. THE DEALERSHIP SAID THIS WOULD BE AN ONGOING ISSUE FOR THE LIFE OF THE CAR. *TR

BRAKE PADS AND ROTERS REPLACED ON MY 2009 DODGE JOURNEY AT 19,000 MILES AFTER MONTHS OF PROBLEMS WITH BRAKING AND SHAKING IN THE STEERING COLUMN. *TR

2009 DODGE JOURNEY SXT BRAKES ARE FAULTY. HAVE SEEN NUMEROUS REPORTS OF PROBLEMS WITH THESE BRAKES. CHRYSLER NEEDS TO RECALL!!! HAD TO HAVE NEW BRAKES @30,000 MILES. *TR

I HAVE A 2009 DODGE JOURNEY THAT I PURCHASED IN JUNE 2008. I HAVE HAD SO MANY PROBLEMS WITH THE BRAKES (FRONT AND BACK) OF MY CAR. I HAD PROBLEMS EVER SINCE I WAS AT 9,000 MILES. IT'S CRAZY.. .THE DEALERSHIP KEPT "FIXING" THE PROBLEM, SUPPOSEDLY BUT I HAD TO TAKE MY CAR IN THERE AT LEAST FOUR DIFFERENT TIMES BEFORE MY CAR EVEN HIT 20,000 MILES. I FILES A COMPLAINT AT CHRYSLER... THEY DIDN'T SEEM TO CARE... AND TOOK IT UPON MYSELF TO GO TO ANOTHER DODGE DEALERSHIP TO SEE IF THEY SAW THE SAME PROBLEMS AND THEY (WITH THE COOPERATION OF CHRYSLER'S COMPLAINT DEPARTMENT) TOOK CARE OF IT FREE OF CHARGE. I HAD TO SWITCH DEALERSHIPS BECAUSE THE ORIGINAL DEALER HAD ENOUGH AND WOULDN'T FIX IT FOR FREE ANYMORE. IT WAS OBVIOUSLY NOT MY FAULT! I QUESTIONED WHETHER THEY WERE EVEN FIXING IT AT ALL. I HAVE TO CHANGE MY BACK BRAKES NOW, YET AGAIN! IT'S TOO MUCH MONEY FOR A PRETTY NEW CAR, BARELY 2 YEAR OLD. I TOLD THEM TO TAKE MY CAR BACK AND NEVER HEARD ANYTHING MORE ABOUT IT... I WOULD LOVE TO GIVE IT BACK... AND I HOPE THEY RECALL THEM SOON! *TR

I BROUGHT IN MY 2009 DODGE JOURNEY FOR A WINDOW PROBLEM THAT DRIVER SIDE WINDOW FAILED TO CLOSE DUE TO A BROKEN WIRE BUT WHILE IN THE DEALERSHIP GETTING ESTIMATE FOR REPAIR I WAS TOLD MY BRAKES WERE IN SUCH BAD SHAPE THE CAR WAS NOT SAFE TO BE PUT BACK OUT ON THE ROAD SO AFTER TALKING WITH THE REPAIR DEPARTMENT MANAGER I WAS TOLD DODGE WOULD NOT REPLACE OBVIOUSLY DEFECTIVE BRAKES AND THAT THE BRAKES AND ROTORS WOULD HAVE TO BE REPLACED AT MY OWN EXPENSE TO SAY THE LEAST I WAS QUITE PISSED ,I USED TO BE A DODGE FANATIC BUT ONCE I SELL THIS LEMON NEVER AGAIN WILL I BUY USELESS DODGE CAR I WOULD RATHER BUY JAPANESE CAR AT LEAST THEY BACK UP THEIR PRODUCTS SINCE THIS FIASCO I TELL MY FRIENDS DON'T WASTE THEIR MONEY ON JUNK. *TR

FRONT LEFT BRAKE PADS AND ROTOR EXCESSIVE WEAR. BACK LEFT BRAKE PAD AND ROTOR VERY LITTLE WEAR (TO THE POINT PITTED RUST WAS ON ROTOR). ORIGINAL FRONT PADS AND ROTORS CHANGED OUT AT APPROXIMATELY 36,000 MILES DUE LEFT TO RIGHT UNEVEN WEAR. BACK PADS AND ROTORS CHANGED OUT AT 49,000 MILES, DUE AGAIN TO UNEVEN LEFT TO RIGHT WEAR. AFTER HAVING THE BRAKING SYSTEM LOOKED AT FOR THIS ISSUE BY THE DEALERSHIP TECH WHERE I BOUGHT THE CAR FROM, I HAVE BEEN INFORMED THAT IT WAS DUE TO "EXCESSIVE RUST". I HAD AN ASE CERTIFIED MECHANIC CHANGE THE BACK PADS AND ROTORS AND WAS INFORMED THAT THERE WAS NO ISSUES WITH BRAKE SLIDES, PADS CALIPERS, OR RUST. NOW DEALERSHIP HAS INFORMED ME "THAT DUE TO ALL EVIDENCE OF THE ISSUE BEING DESTROYED, I WILL HAVE TO WAIT FOR IT TO REAPPEAR OR COMPLETE FAILURE TO HAPPEN IN ORDER TO RESOLVE ISSUE". *TR

TL* THE CONTACT RENTED A 2009 DODGE JOURNEY FROM A LOCAL TEMPORARY RENTAL VEHICLE FACILITY. THE CONTACT STATED THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN APPLYING THE BRAKES FROM A SPEED OF AT LEAST 35 MPH. THE CONTACT STATED THE FEELING WAS SIMILAR TO METAL SCRAPING AGAINST METAL. THERE WAS AN INCREASED STOPPING DISTANCE AND THERE WAS A HESITATION IN BRAKE ENGAGEMENT WHEN THE BRAKES WERE APPLIED. THE FAILURE WOULD OCCUR INTERMITTENTLY. THE RENTAL VEHICLE FACILITY STATED THEY WERE NOT AWARE OF THE FAILURE. THE CONTACT WAS UNAWARE IF THE RENTAL FACILITY MADE ANY REPAIRS TO THE VEHICLE. THE FAILURE AND CURRENT MILEAGES ARE UNKNOWN. UPDATED 10/13/10*BF UPDATED 10/21/10

AS I WAS DRIVING MY 2009 DODGE JOURNEY ON THE HIGHWAY GOING 70 MPH IT STUTTERED AND HESITATED TO PICK UP SPEED. I PROCEEDED TO GET ON AN OFF RAMP I COULD NOT PICK UP SPEED TO AVOID BEING HIT BY OTHER CARS CATCHING UP TO ME!! LUCKILY I MADE IT TO MY DESTINATION SAFELY!! THE CHECK ENGINE LIGHT COMES ON SHORTLY AFTERWARDS1 I TOOK IT TO THE DEALER TO FIND OUT WHAT THE PROBLEM IS, THEY HAVEN'T PROPERLY DIAGNOSED IT RIGHT YET!! THE CAR STILL DIES ON ME WHILE DRIVING!!! BY THE WAY I HAD THE CAR FOR 6 MONTHS AND 50,000 MILES!!! DODGE REALLY NEEDS TO FIX THIS PROBLEM WITH THEIR CREATION OF DEATH!!! HOPEFULLY THEY WILL BEFORE SOMEONE DIES IN A CAR CRASH BECAUSE THEIR CAR WENT FROM 70 MPH TO 0 IN 60 SECONDS!!! I TOOK IT TO A REPAIR SHOP AND A DODGE DEALERSHIP THE REPAIR SHOP SAYS IT NEEDS A WHOLE NEW COMPUTER THE DEALER SAY IT'S A BAD SOLENOID!!! I DON'T KNOW WHAT IT IS AND I SHOULD HAVE TO PAY FOR DODGE BAD BUILD OF THIS VEHICLE WITH MONEY OR MY LIFE!!! *TR

I OWN A 2009 DODGE JOURNEY. THE FRONT ROTORS HAVE BEEN REPLACED TWICE AND MY CURRENT MILEAGE IS ONLY 15,700! *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT 30 MPH AND APPLYING THE BRAKES, THE BRAKES BEGAN TO GRIND ABNORMALLY AND SOUNDED AS IF METAL WAS GRINDING ON METAL. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND ADVISED THE CONTACT TO RETURN IN TWO WEEKS FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER ADVISED THERE WAS NOT A RECALL FOR THE FAILURE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT HAD THE FRONT BRAKES REPLACED AT A DIFFERENT DEALER AND THE FAILURE DID NOT PERSIST. MOST RECENTLY, THE REAR BRAKES BEGAN TO EXHIBIT SEVERE BRAKE DUST SURROUNDING THE REAR TIRE WELL. THERE WERE NO REPAIRS TO THE REAR BRAKES. THE FAILURE MILEAGE WAS 24,000 AND THE CURRENT WAS UNKNOWN.

THE BRAKES HAVE GONE OUT ON MY 2009 DODGE JOURNEY 3 TIMES. EVERY 10,000-12,000 MILES THEY WEAR COMPLETELY OUT AND MAKE IT VERY DIFFICULT TO STOP THE VEHICLE. I BOUGHT IT IN 2008 RIGHT OFF THE SHOWROOM FLOOR AND DID NOT EXPECT TO HAVE SUCH AN ISSUE WITH ONE OF THE MOST IMPORTANT SAFETY FEATURES. I HAVE SMALL CHILDREN THAT I TRANSPORT DAILY AND I AM THANKFUL THAT I HAVE NOT HAD AN ACCIDENT. THE DEALERSHIP HAS RELUCTANTLY REPLACED THE BRAKES TWICE FREE OF CHARGE, BUT SEEM UNWILLING TO DO IT AGAIN. I DO NOT FEEL THAT I SHOULD HAVE TO PAY FOR THE BRAKES SINCE THIS IS NOT DUE TO NORMAL WEAR AND TEAR. I NEED A SAFE AND RELIABLE VEHICLE TO TRAVEL IN WITH MY CHILDREN. *TR

I PURCHASED A 2009 DODGE JOURNEY IN APRIL 2009. IT IS NOW JULY 2010 AND 20,000 MILES LATER I ALREADY HAVE HAD TO REPLACE MY FRONT BRAKE PADS AND THE ROTORS NEEDED TO BE REPLACED AS WELL!! AFTER CALLING CHRYSLER BECAUSE THIS IS WAY TOO EARLY TO BE REPLACING THEM THEY SIMPLY STATED THAT IT WAS NOT UNDER WARRANTY AND THERE WAS NOTHING THEY COULD DO. I HAVE NOTICED SEVERAL COMPLAINTS OF THE SAME NATURE ON BLOGS AND ON HERE. *TR

I HAVE REPEATEDLY ASKED DEALERS TO PUT ME AT THE TOP OF THE LIST FOR THE PARTS WHEN THEY COME IN. TO UNLOCK THE CAR, YOU HAVE TO HIT THE LOCK BUTTON AND THE WINDOWS COME DOWN (AWFUL DURING RAIN STORM). MANY TIMES, THE IGNITION JUST GOES CLICK, CLICK, CLICK. AND NOW THE MESSAGE COMES UP "WRONG KEY." PLZ HELP ME GET THESE PARTS REPLACED BEFORE AN ACCIDENT HAPPENS. THERE'S ALSO ALL KIND OF ELECTRICAL PROBLEMS IN DASH: IF YOU TURN ON THE RADIO, YOU CANNOT SWITCH TO CD, AND VICE VERSA SOMETIMES THE RADIO WON'T COME ON AT ALL.

I BOUGHT MY CAR MAY 2008. THE FIRST TIME IT WENT INTO THE SHOP WAS IN JAN 2009 AND MY CAR HAD ABOUT 11,700 MILES WITH SQUEALING NOISE. (MY HUSBAND IS MILITARY AND WE HAD TO MOVE ACROSS COUNTRY, THAT'S WHY WE HAVE THAT MANY MILES ON IT BY JAN). AT THAT TIME WE DIDN'T HAVE ANY MONEY TO LOOK CLOSER INTO IT. WE TOOK INTO A DEALERSHIP AND WAS TOLD $600 WOULD FIX IT. APRIL 2009 MY HUSBAND CHANGED OUT THE BRAKES OF THE CAR AND TOOK IT TO THE BASE HOBBY SHOP TO GET IT ROTATED. SEPTEMBER 2009 SQUEALING NOISES STARTED AGAIN. DEC 2010 WE TOOK TO A FIRESTONE AND THEY TOLD US OUR BRAKES NEEDED TO HAVE THE BRAKE PADS CHANGED OUT AGAIN. WE WERE SHOCKED. WAITING FOR INCOME TAX TO COME BACK. FEB 2010 WE HAD THE WHOLE FRONT BRAKES AND ROTORS REPLACED. COST $400. APRIL 2010 SQUEALING NOSES CAME BACK. APRIL THE ROTORS WERE RESURFACED! JUNE WE STARED HAVING SQUEALING NOISES AGAIN. TOOK IT INTO FIRESTONE SINCE WE COULD THE BRAKES DONE THERE. THE MANAGER WAS SO SHOCKED AT HOW OUR BRAKES WERE ALREADY HE CALLED MY HUSBAND IN TO THE SHOP TO LOOK AT THE BACK BRAKES!!! THE BACK BRAKES NOW!!! HE TOLD US THE CALIPER WAS TORN AND THAT THE BRAKES NEEDED TO BE REPLACED. AT THIS TIME HE TOLD US THAT HE THOUGHT WE REALLY NEEDED TO TAKE IT INTO THE DEALERSHIP. TOOK THE CAR INTO THE DEALERSHIP THAT SAME DAY AND TOLD THE SERVICE ADVISER EVERYTHING. THE SIDE, THE BRAKE AND ECT. BY 10AM HE CALLED US TELLING US THAT ALL THE BRAKES WERE 90%!!! I DON;T THINK SO., I TOLD HIM TO CALL MY HUSBAND AT THAT TIME BECAUSE MY HUSBAND SAW WHAT THEY SAY ISN'T THERE! SO MY HUSBAND GOT OUT OF WORK EARLY WENT INTO THE DEALERSHIP AND THE SERVICE ADVISER WANTED TO HAND BACK THE CAR AND MY HUSBAND SAID NO I WANT TO SHOW YOU. ADVISER SAID IT WILL BE A MINUTE AS WE ARE BUSY. 1 HOUR LATER HE CALLS MY HUSBAND. OKAY MY HUSBAND SHOWED HIM!!! POINTED AT IT AND SHOWED HIM! THE ADVISER WAS SHOCKED AND DIDN'T KNOW WHAT TO SAY BUT I'LL COME SEE YOU IN A MINUTE IN THE WAITING ROOM. (CAN'T FIT ALL OF IT). *TR

I WAS DRIVING IN JANUARY 2010 AND CRUNCHING SOUND AND SHAKING WHEN BRAKES APPLIED IN MY 2009 DODGE JOURNEY, TOOK IT IN THEY INFORMED ME I NEEDED NEW BRAKE PADS AT 25K MILES. GOT NEW PADS FOR $300 KEPT DRIVING, NOW VEHICLE SHAKES HARD TO STOP AND CRUNCHING SOUND AGAIN WHEN ATTEMPTING TO STOP (STOPPING CAN BE DIFFICULT) NOW JUNE-- TOOK VEHICLE IN AGAIN AND AGAIN THEY STATED FRONT PADS ARE 11/32 (IN 4 MONTHS?) AND REAR PADS ARE 1/32 ALMOST METAL TO METAL. CAR'S BRAKES APPEAR TO BE WAY TOO SMALL FOR VEHICLE SIZE AND IT APPEARS THE PADS WEAR VERY QUICKLY (CAN FIND TONS OF SAME COMPLAINTS IN VARIOUS REVIEW SITES) DODGE ALWAYS BLAMES THE DRIVERS FOR "RIDING THEIR BRAKES" BUT THERE ARE THOUSANDS OF US. THEY ESTIMATE BRAKE PADS LAST 14-16K MILES!!!! BUT I CAN TELL EVEN THE FRONT ONE BEING BELOW HALF ARE NOW EFFECTING THE VEHICLES STOPPING ABILITY. THIS IS A SAFETY ISSUE THEY NEED BIGGER BRAKES FOR THE VEHICLE. I AM CONCERNED THAT ONE DAY IT WILL JUST FAIL AS THE BRAKE PADS WEAR SO QUICKLY. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 65MPH THE CHECK ENGINE LIGHT OR TRACTION ASSIST LIGHT WOULD COME ON AND THE VEHICLE WOULD STOP IN THE MIDDLE OF THE ROAD. THE CONTACT WOULD DRIFT THE VEHICLE TO THE SIDE OF THE ROAD. SHE WOULD WAIT APPROXIMATELY TEN MINUTES AND IT WOULD RESTART, AND OTHER TIMES THE VEHICLE HAD TO BE TOWED TO THE DEALER. THE DEALER RAN A DIAGNOSTIC TEST BUT THERE WOULD BE NO CODES SHOWING AND THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND SHE WAS TOLD WHENEVER THE FAILURE HAPPENS TAKE THE VEHICLE BACK TO THE DEALER FOR THEM TO CHECK THE VEHICLE. THE FAILURE MILEAGE WAS 39,500.

THIS IS A FOLLOW UP E-MAIL TO PHONE CALL. MY COMP# IS 274123. MY LAST NAME IS SPELLED WRONG AND THERE ARE A FEW DISCREPANCIES. ALSO WANTED TO GIVE AN UPDATE. I OWN AN 09 DODGE JOURNEY IN WHICH I HAD TO REPLACE THE FRONT BRAKE PADS AT 12,800 MILES, JUST AFTER WARRANTY, REPLACED BY MIDAS IN DEC.09. AT 19,800 I FELT MY STEERING WHEEL SHAKE WHEN I APPLIED THE BRAKES. UPON INSPECTION I REALIZED MY REAR BRAKES PADS AND ROTORS WERE SHOT. BEING SUSPICIOUS OF THIS PREMATURE BRAKE ISSUES I GOOGLED "09 DODGE JOURNEY BRAKE PROBLEMS" AND FOUND HUNDREDS OF THE SAME EXACT COMPLAINT! PREMATURE BRAKE FAILURE. HUNDREDS OF PEOPLE WHO NEEDED THEIR PADS AND ROTORS REPLACED FROM 5K-22K SOMETIMES EVEN MORE THAN ONCE! AT THE AVERAGE EXPENSE OF $360.00. I ALSO NOTED THAT THERE ARE NUMEROUS OF THE SAME COMPLAINTS FROM CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN OWNERS. WHEN I CONTACTED THE DEALER I WAS TOLD BY THEIR SERVICE CLERK THAT THE CERAMIC PADS ORIGINALLY INSTALLED AT THE MANUFACTURER ARE WEARING PREMATURELY AND THAT THEY ARE BEING REPLACED BY A TOTALLY DIFFERENT PAD WITH "EXTENDED LIFE". IN MOST CASES THEY ARE BEING REPLACE IN "GOOD WILL"(FREE OF CHARGE). A SERVICE TECH ALSO CONFIRMED THIS BUT TOLD ME HE COULD NOT PROMISE THAT THIS SERVICE WOULD BE FREE UNTIL FURTHER INSPECTION. WHEN WE DROPPED THE CAR OFF AT THE DEALER OUR MAIN COMPLAINT WAS THE REAR BRAKES AND ROTORS. WE ASKED (IN WRITING )THAT THEY BE REPLACED IN "GOOD WILL" AND THAT THEY ALSO INSPECT THE FRONT BRAKES AN ROTORS BECAUSE THEY WERE REPLACED AT 12,800 WITH THE SAME CERAMIC PADS THAT ARE CAUSING ALL THE PROBLEMS. THE DEALER CALLED AND SAID THEY WOULD REPLACE THE FRONT PADS AND CUT THE ROTORS FREE OF CHARGE BUT WOULD NOT REPLACE THE REAR PADS AND ROTORS. THE TECH SAID THEY WERE ALREADY DOING ENOUGH "GOOD WILL"REPAIRS ON THE CAR AND THAT IF WE WANTED THE REAR BRAKES REPAIRED IT WOULD COST US $370. I CALLED CHRYSLER DIRECTLY AND GOT THE SAME RESPONSE. IT'S AMAZING! THE FRONT PADS NEED TO BE REPLACED AGAIN AFTER ONLY 7K. *TR