2009 Dodge Journey Complaint Log

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE WAS NOT ABLE TO START. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE PADS WERE WEARING PREMATURELY AND SMOKE WAS SEEN COMING FROM THE BRAKES AFTER REPAIRS. THE BRAKE PAD WAS CHANGED AT LEAST THREE TIMES AT THE VEHICLE MILEAGE OF 30,000, 42,000 AND 50,000. THE DEALER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THEY COULD REPAIR THE PROBLEM IF THE OWNER PAID FOR THE REPAIRS. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT A REPRESENTATIVE WOULD RETURN HIS CALL AT A LATER DATE. THE FAILURE MILEAGE WAS 51,000.

TIENE PROBLEMAS PARA ENCENDER AUNQUE TENGA BUENA CARGA DE ENERGA SU BATERIA, POR 6 VECES A PRESENTADO EL MISMO PROBLEMA. AL TRATAR DE ENCENDERLA NO ENCIENDE EL MOTOR, LA LUCES INTERNAS TIENEN POCO PODER Y LAS EXTERNAS TIENEN MUCHO PODER . , EL PANEL DE INSTRUMENTO ENCIENDE EL INDICADOR DE FUNCIONAMIENTO INCORRECTO (MIL), EN TODO MOMENTO EN QUE ESTA LA UNIDAD EN MOVIMIENTO. EL DISTRIBUIDOR EN PUERTO RICO NO SABE QUE LE SUCEDE. *TR

2009 DODGE JOURNEY BRAKE ISSUES. CAR WAS BOUGHT NEW IN JAN 09 AND IN NOV 09 THE BRAKES ARE WORN OUT. BRAKE WARE IS UNEVEN FROM FRONT TO BACK AND SIDE TO SIDE. MILEAGE ON THE CAR IS ABOUT 22,000 MILES. IF YOU LOOK AT HTTP://WWW.CARCOMPLAINTS.COM/DODGE/JOURNEY/2009/BRAKES/NOISY_BRAKES.SHTML YOU WILL FIND TWO COMPLAINS OF BRAKES WEARING OUT WAY TO EARLY. IF YOU LOOK AT HTTP://WWW.DODGEJOURNEYFORUM.COM/INDEX.PHP?SHOWTOPIC=463 THERE ARE 6 PAGES OF PEOPLE TALKING ABOUT ISSUES WITH BRAKES WEARING OUT AT OR BEFORE 22K MILES. SEEMS LIKE A SAFETY ISSUE TO ME THAT BRAKES DON'T LAST A YEAR. SEEMS THEY ARE WEARING OUT AT ABOUT HALF OF WHAT THEIR LIFE SHOULD BE. SEEMS TO ME THAT THE BRAKES ARE NOT SIZED RIGHT OR THE PADS THEY USE ARE NOT FORMULATED TO LAST OR THE ROTORS HAVE ISSUES THAT CAUSE THEM TO RUB THE PAD. *TR

THE BRAKE PEDAL AT A STOP WILL FADE TO THE FLOOR. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH AND APPROACHING A STOP SIGN, THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOORBOARD AND THE VEHICLE HESITATED TO STOP. THE CONTACT DROVE THE VEHICLE SLOWLY TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE FRONT AND REAR BRAKES WERE WORN AND WOULD HAVE TO BE REPLACED, AS WELL AS THE ROTORS. THE CONTACT ALSO NOTICED THAT THE REAR PASSENGER SIDE DOOR WAS HOLDING WATER IN THE INTERIOR AND WOULD LEAK FROM THE BOTTOM OF THE DOOR WHEN THE DOOR WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 01/24/12*LJ THE CONSUMER ALSO STATED IN DECEMBER 2009, THE VEHICLE WOULD RANDOMLY NOT START. AFTER LETTING THE VEHICLE SIT FOR ABOUT 15 MINUTES, IT WOULD THEN START. THERE WERE PROBLEMS WITH THE TRANSMISSION, EXHAUST PIPES RUSTING, AND DOORS HOLDING IN WATER. UPDATE 01/27/12

NEEDED NEW BRAKE PADS AND ROTORS AT THIS LOW MILEAGE(13,687). FRONT BRAKES AND ROTORS REPLACED AGAIN AS WELL AS REAR ROTORS AND BRAKES AT 19,765 MILES. FRONT BRAKES AND ROTORS REPLACED AGAIN AND REAR BRAKES AND ROTORS RESURFACED AT 34,745 MILES. REAR BRAKES AND ROTORS REPLACED AGAIN AT 59,951 MILES. FRONT BRAKES AND ROTORS REPLACED AGAIN AT 67500 MILES. FRONT BRAKE PADS, ROTORS AND CALIPERS, AND HOSES ALL REPLACED AT 72,773 MILES. FEEL THIS IS A DEFINITE SAFETY CONCERN. *TR

THE BRAKES FOR THIS VEHICLE REPEATEDLY CONTINUE TO FAIL. SINCE THE FIRST REPAIR (11/6/2009) WE HAVE HAD TO HAVE HAD 10 REPAIRS TO THE BRAKES IN LESS THAN 2 YEARS! OUR MECHANIC SAYS THAT THERE IS OBVIOUSLY A DESIGN FLAW. THE LAST REPAIR (ON 9/9/2011) THE MECHANIC SAID IT APPEARED THAT THE REAR BRAKES WERE NOT BEING USED AND ALL BRAKING IS BEING ACCOMPLISHED USING THE FRONT BRAKES. I DON'T BELIEVE THAT IS HOW THE BRAKING SYSTEM IS SUPPOSED TO WORK. I BELIEVE MOST OF THE BRAKING SHOULD FALL ON THE REAR BRAKES. THE FRONT BRAKES ARE OVERHEATING AND CAUSING THE ROTOR TO WARP AND THE BRAKE PADS TO FAIL (LITERALLY FALL APART). DODGE OBVIOUSLY REALIZES THERE IS A PROBLEM AS THEY SENT A LETTER OFFERING AN EXTENDED WARRANTY DATED 6/1/2011 FOR VEHICLES THAT HAVE HAD EARLY BRAKING SYSTEM FAILURE. SINCE 6/1/2011 WE HAVE HAD 5 REPAIRS TO THE FRONT ROTORS AND/OR PADS! DODGE DID COMPENSATE US FOR MUCH OF OUR EXPENSE. I APPRECIATE THE COMPENSATION BUT THAT IS NOT RESOLVING THE PROBLEM! THE PROBLEM IS THAT THERE IS A CONSTANT FAILURE IN THE BRAKING SYSTEM. I WOULD LIKE DODGE TO ADDRESS THE PROBLEM AND EITHER REPAIR THE DESIGN FLAW OR REPLACE THE VEHICLE! MY FEAR IS THAT THE CAR WILL NOT STOP WHILE I AM DRIVING IN HOUSTON, TEXAS TRAFFIC AND SOMEONE IN MY CAR OR SOMEONE ELSE'S CAR WILL BE SERIOUSLY INJURED OR KILLED AS A RESULT. IT APPEARS THAT DODGE WILL WAIT UNTIL THERE IS A DEATH OR INJURY TO TAKE RESPONSIBILITY FOR THE POOR OR INADEQUATE DESIGN OF THE BRAKING SYSTEM IN THIS VEHICLE. UNFORTUNATELY, I AM NOT IN A POSITION TO BUY ANOTHER CAR OR I WOULD GET RID OF THIS VEHICLE AND NEVER PURCHASE A DODGE VEHICLE AGAIN! *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY RT. THE FRONT BRAKE PADS AND ROTORS WERE WORN AND HAD TO BE REPLACED APPROXIMATELY FOUR TIMES. WHEN THE BRAKE WERE DEPRESSED THE VEHICLE WAS SHAKING EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT WAS NORMAL WEAR AND TEAR ON THE BRAKES. EACH TIME THE VEHICLE WAS TAKEN IN FOR REPAIRS SHE HAD TO PAY THE COST SINCE THERE WERE NO WARRANTIES OR RECALLS ON THE BRAKES. THE MANUFACTURER WAS CONTACTED AND INFORMED HER SHE WOULD BE RESPONSIBLE FOR PARTS AND THAT THEY WOULD PAY FOR THE LABOR. NO OTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 27,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE VIOLENTLY. THE DEALER REPLACED THE BRAKES NUMEROUS TIMES BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS IN THE PROCESS OF ASSISTING THE CONTACT WITH THE FAILURE. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 12/12/11*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER ON THREE SEPARATE OCCASIONS; ONCE TO HAVE THE ROTORS RESURFACED AND TWICE TO HAVE THE PADS REPLACED. UPDATED 12/14/11

ROTORS, BRAKE PADS, AND CALIPERS. I HAVE HAD MY CAR IN THE SHOP 3 TIMES WITHIN THE LAST MONTH TO TRY TO FIX THIS PROBLEM. MY TIRES/BRAKES VIBRATE AND MAKE A LOUD HUMMING SOUND ON THE FREEWAY AT SPEEDS ABOVE 50 MPH AND WHEN I APPLY THE BRAKES. THE PROBLEM STARTED IN OCTOBER, I WAS TOLD THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE. I TOOK IT BACK IN JANUARY AND HAVE BEEN BACK 3 TIMES SINCE THEN. *TR

AFTER OWNING MY CAR (AUGUST 2009), I TURNED THE KEY... IT CLICKED ONCE BUT, IT DID NOT START. I WAITED A FEW SECONDS AND TRIED TO START IT AGAIN. THIS TIME, IT STARTED. I REMEMBER MENTIONING THIS WHEN I WENT TO THE SEMINAR FOR NEW CAR OWNERS GIVEN BY THE SERVICE DEPARTMENT AT THE DEALERSHIP; BUT THEY SAID, "IT WAS JUST A GLITCH". BUT, SINCE THEN, IT HAS HAPPENED INTERMITTENTLY. HOWEVER, LATELY, IT HAPPENS MORE FREQUENTLY, INCLUDING FIVE TIMES WITHIN THE PAST WEEK (MONDAY, JUNE 9 - 13, 2014). SPECIFICALLY, ON WEDNESDAY 09/11/2014, IT HAPPENED AS USUAL. HOWEVER, THIS TIME IT TOOK ABOUT 15 MINUTES AND SEVERAL TRIES (TURNING THE KEY) BEFORE THE ENGINE FINALLY STARTED. THIS IS UNACCEPTABLE. I CANNOT BELIEVE THIS IS "JUST A GLITCH" AS I WAS TOLD BY THE DEALERSHIP'S SERVICE DEPARTMENT PERSONNEL APPROXIMATELY FIVE YEARS AGO. PLEASE RESPOND AS I WONDER IF THIS IS A RECALL ISSUE? IF SO, WHY HAVEN'T I BEEN NOTIFIED (I PURCHASED THE EXTENDED WARRANTY). RECENTLY, A FRIEND WHO ALSO OWNS A 2009 DODGE JOURNEY WARNED ME THAT HIS CAR DID THE SAME UNTIL ONE DAY, IT JUST STOPPED WORKING PERIOD. I SINCERELY HOPE YOU CAN HELP ME WITH THIS ISSUE. THANK YOU. *TR UPDATED 12/19/2014 *JS

I OWN A 2009 DODGE JOURNEY AND HAD MY FRONT/BRAKES REPLACED AND THE ROTORS TURNED AT 12,000 MILES. I AM APPROACHING 20,000 MILES AND THEY NEED TO BE REPLACED AGAIN. FROM MY RESEARCH, THIS HAS BECOME A SERIOUS ISSUE WITH DODGE JOURNEYS. *TR

I HAVE A 2009 DODGE JOURNEY SXT. I BOUGHT THIS NEW FROM THE DEALERSHIP IN MCKINNEY, TX. MY COMPLAINT IS THE SUNROOF HAS LEAKED FROM THE DAY I BOUGHT IT AND IT STILL DOES LEAK. DEALERSHIP WILL NOT HELP ME EVEN WHEN IT WAS UNDER WARRANTY. I STUCK AND DO NOT KNOW WHAT TO DO. IT IS GETTING SO BAD NOW THAT I CARRY A SMALL TARP WITH ME SO I CAN PUT IT OVER THE TOP IF THERE IS RAIN IN THE FORECAST. VERY UPSET AND DISAPPOINTED BY THE EFFECT OF CHRYSLER TO HELP ME WITH THIS.

THIS VEHICLE HAS HAD ISSUES WITH BRAKES AND ROTORS. I BOUGHT THE VEHICLE AND HAD TO REPLACE THE BRAKES AND ROTORS WITHIN MONTHS. ROUGHLY A YEAR LATER THEY HAD TO BE REPLACED AGAIN, AND IT HAS NOW GONE OUT AGAIN. I HAVE NEVER HAD A VEHICLE GO THROUGH BRAKES THE WAY THIS ONE DOES. OUR OTHER VEHICLE IS A 2007 FORD ESCAPE AND HAS NEVER HAD ANY BRAKE ISSUES, THE FIRST INCIDENT DATE IS TENTATIVE. *TT

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT DURING ROUTINE INSPECTION A TECHNICIAN CONCLUDED THAT THE FRONT BRAKE SYSTEM INCLUDING THE ROTORS NEEDED TO BE REPLACED. HE THEN ADDED THAT THERE WAS ONLY 25 % LEFT ON THE REAR BRAKE PADS. HE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 20,780.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES WERE EXHIBITING AN UNUSUALLY LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED AND THE ROTORS WOULD NEED TO BE RESURFACED. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED TO REPAIR THE PROBLEM. THE DEALER THEN REPLACED THE ROTORS AND BRAKE PADS. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP FOR A SECOND OPINION WHERE THE BRAKE LINES, BOTH ROTORS AND BRAKE PADS WERE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,693 AND THE CURRENT MILEAGE WAS 24,700.

ON SEPTEMBER 6, 2009, MY WIFE AND I WERE HEADED EAST ON HIGHWAY 19 OUTSIDE CHEROKEE, NC. A DUI DRIVER CROSSED THE CENTER LINE AND HIT OUR 2009 DODGE JOURNEY HEADON AND CAUSED US TO ROLL OVER AND COME TO REST UPRIGHT. OUR FRONT AIR BAGS DEPLOYED. OUR SIDE SEAT AND CEILING CURTAIN AIR BAGS DID NOT DEPLOY IN THE ROLL OVER. I WAS TRAVELING AT APPROX 45 MPH. ACCIDENT INVESTIGATED AND PHOTOS TAKEN BY CHEROKEE INDIAN POLICE DEPT. MY WIFE AND I WERE MEDEVAC BY HELICOPTER TO ASHVILLE, NC. MY VEHICLE A TOTAL LOSS BY INSURANCE COMPANY. HAVE PHOTOS OF INTERIOR SHOWING AIR BAGS DID NOT DEPLOY IN ROLL OVER. *TR

HAVE HAD A 2009 JOURNEY SINCE AUGUST 2008. AT ABOUT THE ONE-YEAR MARK, THE VEHICLE BEGAN AN ODD NOISE WHEN TURNING HARD LEFT. THE DEALER REPLACED A PS RESERVOIR, BUT THE NOISE IS STILL OFTEN EVIDENT. *TR

I PURCHASED MY 2009 DODGE JOURNEY IN MAY 2008. I HAVE HAD SERIOUS ISSUES WITH THIS CAR SINCE PURCHASING THE CAR. THE MAIN PROBLEM WITH THIS CAR IS THAT THE ENGINE HAD TO BE REPLACED WITHIN 3 YEARS OF PAYING FOR THE CAR. THIS IS HIGHLY UNHEARD OF. WHILE WAITING FOR ALL PARTS TO ARRIVE, TAKING 3 MONTHS TO ARRIVE, I WAS NOT OFFERED A LOANER CAR OR ANYTHING. NOTHING WAS OFFERED BUT BAD ATTITUDES FROM EVERYONE AT BERGERON DODGE IN METAIRIE, LOUISIANA. I HAVE HAD SO MANY ISSUES WITH THIS CAR THAT AS OF TODAY I CONTINUE TO HAVE STARTING ISSUES WITH THIS CAR. THIS CAR IS A TRUE LEMON!! *TR

BOUGHT THIS CAR BRAND NEW OFF SHOW ROOM FLOOR IN FEB OF 2009 AND ONLY OWNER....FIRST 6 MONTHS OF OWNING IT STARTED WITH SERPENTINE BELT, HEAT SHIELD, GEAR BOX, AC COOLANT, ELECTRICAL , TRANSMISSION (4 TIMES) BRAKES AND ROTORS (5 TIMES), BATTERY ISSUES AND NOT TO MENTION TIRE REPLACEMENT ALL BEFORE 50K MILES. WITH THIS BEING SAID YOU WOULD THINK I HAVE BUILT A NEW CAR BY NOW. YES L EVEN PURCHASED EXTENDED WARRANTY BUT STILL PAY OUT OF POCKET CAUSE GUESS WHAT "EVERYTHING IS NOT COVERED" ITS A LEMON AND I AM SCARED FOR ME AND MY DAUGHTER TO DRIVE IT!!! EVERY MONTH ITS SOMETHING NEW THAT I HAVE TO FIX AND REPLACE, CAN NO LONGER AFFORD IT. I WAS PROUD TO BE ABLE TO PURCHASE A NEW CAR WITH ALL THE BELLS AND WHISTLES I WANTED, BUT HECK I CANT AFFORD IT. THE MAINTENANCE COST HAS WIPED OUT ANY SAVINGS I TRIED TO HAVE. I WILL HAVE TO TRY AND TRADE IT IN, HOWEVER I KNOW I AM NOT GOING TO GET WHAT I STILL OWE AND ITS SAD I WILL STILL BE PAYING FOR THIS PIECE OF CRAP. REALLY SAD WHEN YOU CONTACT CHRYSLER TO MAKE THEM AWARE OF ALL THE ISSUES AND PROBLEMS THEY DON'T EVEN APOLOGIZE FOR PRODUCING SUCH POOR WORK. GUESS IT WILL TAKE MANY MORE FAMILIES TO GO BANKRUPT OR PEOPLE GETTING HURT FOR THEM TO DO SOMETHING ABOUT THIS CAR!! *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS FOR THE SIMILAR FAILURE. THE FRONT SUSPENSION BALL AND SEAT WAS REPLACED. IN ADDITION, THE FRONT BRAKE PADS AND ROTORS WERE REPLACED AT A DIFFERENT TIME. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 7,000.

I BOUGHT A 2009 DODGE JOURNEY IN AUGUST 2008. BY AUGUST 2009 12,000 MILES THE BRAKE ROTORS WERE WARPED AND THE PADS WERE SHOT. BY JUNE 2010 28,000 MILES ROTORS WERE WARPED AND PADS SHOT AGAIN. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. THE CONTACT BELIEVED THAT THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY AND DECLINED TO PROVIDE AN ALTERNATIVE REMEDY. THE CONTACT WAS EXTREMELY CONCERNED FOR HER FAMILY'S SAFETY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.

REDUCED BRAKING CAUSED BY WORN FRONT ROTORS AND FRONT BRAKE PADS FROM PREMATURELY WEARING OUT IN 13 MONTHS OF USE. ROTORS WORN BEYOND REPAIR (CANNOT BE RESURFACED) AND PADS WORN COMPLETELY. APPEARS TO BE DESIGN AND PRODUCT FAILURE. BRAKING SYSTEM MAYBE INADEQUATE FOR THE LOAD OF THE VEHICLE CAUSING EXCESSIVE WEAR. REQUIRES UPGRADED BRAKING SYSTEM TO OFFSET SIZE AND WEIGHT OF VEHICLE. ADDITIONALLY, CANNOT PURCHASE ANY UPGRADE ROTORS FROM THIRD PARTY SUPPLIERS DUE TO NEWNESS OF MODEL. NOTHING IS CURRENTLY AVAILABLE EXCEPT THE SAME OEM PARTS FROM DODGE/CHRYSLER. VEHICLE SUSTAINED A LOSS OF BRAKING EFFICIENCY UNTIL ALMOST COMPLETE LOSS OF FRONT BRAKING SYSTEM. LOUD GRINDING AND HIGH PITCH NOISE FROM ROTORS. NO WARNING LIGHTS OR WARNING SYSTEM THAT BRAKING SYSTEM REQUIRED REPAIR OR SERVICE. VEHICLE LOST FRONT BRAKES SOONER THAN A REASONABLE PERSON WOULD HAVE OR COULD HAVE ANTICIPATED AND NO WARNING TO CAUSE INSPECTION TO OCCUR. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE HEADLIGHTS AND WINDSHIELD WIPERS WERE ACTIVATED AT THE SAME TIME AND CAUSED ALL THE LIGHTS ON THE VEHICLE TO SHUT OFF. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 10/29/14*LJ THE CONSUMER STATED THE DRIVER'S SIDE CALIPER LOCKED UP OR FROZE. IT DESTROYED THE ROTOR AND CALIPER. THE BRAKES HAD UNDER 25,000 MILES ON THE BRAKES. UPDATED 4/22/2015 *JS

THE BRAKING SYSTEM ON THE 2009 DODGE JOURNEY IS, IN THE OPINION OF A SPECIALIZED MECHANIC CONSULTED AS A RESULT OF THE FAILURE OF THE BRAKES, DEFECTIVE. THE FRONT BRAKES HAD TO BE REPLACED AT 9,000 MILES AND THE BACK BRAKES ARE AT THIS POINT WORN DOWN, WITH THE CAR HAVING LESS THAN 20,000 MILES ON IT. HAVING CALLED DODGE, I WAS ADVISED THAT IT WAS A PROBLEM WITH THE TYPE OF BRAKE PADS, NOT THE ACTUAL BRAKING SYSTEM, AND THAT DODGE IS PAYING FOR REPLACEMENT BRAKE PADS. HOWEVER, THE OPINION RECEIVED FROM A SPECIALIZED DODGE MECHANIC AND STATE VEHICLE INSPECTOR DOES NOT SUPPORT THIS VIEW. MY OVERTURES TO CHRYSLER HAVE BEEN UTTERLY POINTLESS WITH THE COMPANY STATING THAT THE TEMPORARY SOLUTION PROFFERED WILL RESOLVE THE PROBLEM. I AM NOT CONVINCED. THE NHTSA MUST IMMEDIATELY COMMENCE AN INVESTIGATION INTO THE NATURE AND BREADTH OF THIS PROBLEM AND INSTRUCT CHRYSLER TO ISSUE AND IMMEDIATE RECALL ON THE 2009/2010 DODGE JOURNEY ON THE GROUNDS OF SAFETY AND CONSUMER PROTECTION. CHRYSLER IS REFUSING TO ACKNOWLEDGE THE EXTENT OF THE PROBLEM AND SEEMS TO BELIEVE THAT IT IS ACCEPTABLE TO PLACATE CUSTOMERS WITH A TEMPORARY SOLUTION TO WHAT IT SEEMS TO ME IS A PERMANENT AND RECURRING PROBLEM, HENCE THE URGENT NEED FOR INTERVENTION FROM THE NHTSA. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE KEY WAS INSERTED IN THE IGNITION SWITCH, IT FAILED TO TURN. THE CONTACT WAS ABLE TO START THE ENGINE AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO REPAIR THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 800.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT ALSO STATED THAT THE STEERING WHEEL SHOOK WHILE MAKING A RIGHT OR LEFT TURN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58.

MY 2009 DODGE JOURNEY REQUIRED NEW ROTORS AND BRAKE PADS AT UNDER 20K MILES - THE BACK BRAKES NEEDED TO BE CHANGED BY 25K MILES. DEALER SERVICE CENTER COULD NOT GIVE A REASON AS TO WHY BOTH SETS OF BRAKES WOULD NEED TO BE CHANGED SO SOON. AFTER RESEARCHING ON THE INTERNET THIS WAS FOUND TO BE A COMMON PROBLEM. BRAKES THAT NEED TO BE CHANGED BEFORE 15K MILES OR YOU HAVE TO CHANGE THE ROTORS AS WELL SEEMS TO BE A DEFECT TO ME. I BELIEVED THE SQUEAK WAS DUE TO "DIRT IN THE WHEEL WELLS", AS I WAS TOLD WHEN I TOOK IT IN AT 15K MILES.... THIS IS VERY DANGEROUS AS WELL AS COSTLY. I AM NOW AT ALMOST 30K MILES AND THE SQUEAK IS BACK. CHANGING BRAKES EVERY 15K MILES IS LUDICROUS. *TR

EVERY TIME IT RAINS, BOTH REAR PASSENGER DOORS FILL WITH WATER. WHEN OPENING AND CLOSING THE DOORS, THE WATER INSIDE CAN BE HEARD. THE WATER SLOWLY LEAKS FROM THE DOORS, BUT IT TAKES 2-3 DAYS FOR IT ALL TO LEAK OUT. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION, PREVENTING THE VEHICLE FROM BEING STARTED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TOWED ON SEVERAL OCCASIONS AND TAKEN TO A DEALER BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE COMPUTER WAS REPROGRAMMED BUT THE FAILURE PERSISTED. THE CONTACT ALSO STATED THAT THERE WAS A CLICKING SOUND WHEN ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

I PURCHASED A 2009 DODGE JOURNEY IN AUGUST OF 2008. I HAVE HAD REPEATED PROBLEMS WITH ROTOR AND BRAKE WEAR. THE ROTORS HAVE BEEN REPLACED TWICE AND ALL 4 BRAKES HAVE BEEN REPLACED TWICE WITH THE FRONT BEING REPLACED 3 TIMES. THE FIRST OF WHICH OCCURRED JUST PAST 12,000 MILES. THIS IS WHEN BRAKE AND ROTOR WEAR WARRANTY ENDS. I HAVE ALSO HAD SIGNIFICANT PROBLEMS WITH THE WIRING SENSOR MODULE, RESULTING IN STABILITY CONTROL AND ANTI-LOCK BRAKE LIGHT TO COME ONE. I ALSO HAVE POWER PORTS IN THE VEHICLE THAT DO NOT WORK AS WELL AS A LIFT GATE THAT DOES NOT LOCK. I CURRENTLY HAVE 48,000 MILES ON THE VEHICLE AND NOW HAVE ISSUES WITH LEAKING. I AM UNSURE HOW WATER IS ENTERING THE VEHICLE, POSSIBLY THRU THE AIR CONDITIONING DRAINAGE SYSTEM. THE ENTIRE DRIVERS SIDE FLOOR BOARDS ARE WET AS WELL AS THE BUILT IN COOLER BEHIND THE DRIVERS SEAT BEING COMPLETELY FILLED WITH WATER WITHIN SEVERAL DAYS OF EMPTYING. THIS OCCURS WHEN IT IS NOT RAINING OR WET OUTSIDE. I NOW HAVE MOLD ISSUES IN THE VEHICLE. MYSELF AND MY CHILDREN HAVE SIGNIFICANT ALLERGIES AND ASTHMA. THIS VEHICLE IS UNSAFE TO DRIVE. THE ELECTRICAL PROBLEMS RESULTING IN AIR BAG FAILURE ARE DEFIANTLY SCARY. *TR

I HAVE A 2009 DODGE JOURNEY R/T WHICH HAS LED COURTESY LAMPS OVER HEAD AND UNDER THE DASH ON BOTH SIDES AS WELL AS A REAR DOME. THE OVERHEAD DOME AND FRONT LED'S ARE CONTROLLED BY OPENING THE DOORS AS MOST COURTESY LAMPS ARE. HOWEVER THE UNDER THE DASH COURTESY LAMPS ARE CONTROLLED WITH THE DASH INSTRUMENTATION LAMPS, THEREFORE WHEN YOU DRIVE WITH THE HEADLAMPS ON, THEY ARE ALSO ON. THIS MAKES DRIVING AT NIGHT VERY DIFFICULT AS THE INSIDE OF THE VEHICLE IS ILLUMINATED, CAUSING GLARE AND POOR VISIBILITY OUTSIDE OF THE VEHICLE. I HAVE RETURNED THE VEHICLE TO THE DEALER ON SEVERAL OCCASIONS, AS OF FRIDAY 6/26/09 THEY NOW INFORM ME THAT IS THE WAY IT IS MADE AND CAN'T BE CHANGED. THIS IS DANGEROUS AND UNACCEPTABLE. *TR

BAD BRAKE SYSTEM. *TR

I PURCHASED A 2009 DODGE JOURNEY IN MAY OF 2009. WITHIN A MONTH OF THE PURCHASE, I HAD THE BRAKES AND ROTORS REPLACED. SINCE THEN, I HAVE COMPLAINED NUMEROUS TIMES ABOUT THE BRAKES PULSATING WHEN APPLIED AND THE STEERING WHEEL SHAKING. THIS HAS BEEN A SAFETY ISSUE SINCE THE PURCHASE OF THE CAR. I HAVE ALL THE DOCUMENTS TO SHOW WHERE I HAVE COMPLAINED TO THE DEALERSHIP. NOW THEY ARE SAYING THE BRAKES ARE NO LONGER UNDER WARRANTY AND I WOULD HAVE TO PAY FOR ANY SERVICE DONE TO THE BRAKES. I AM NOT UNDERSTANDING WHY I SHOULD HAVE TO COME OUT OF MY POCKET WITH THIS EXPENSE WHEN I HAVE BEEN COMPLAINING SINCE I PURCHASED THE VEHICLE. I HAVE A GRANDSON THAT I TRANSPORT DAILY AND DON'T FEEL SAFE DRIVING SOMETHING THAT I AM PAYING FOR MONTHLY. I RECENTLY HAD A VEHICLE PULL OUT IN FRONT OF ME AND WENT TO PUT THE BRAKES ON AND THE BRAKES MADE A GRINDING AND TOOK A LONG TO STOP. THE STEERING WHEEL SHOOK AS I APPLIED THE BRAKE. MY GRANDSON WAS IN THE VEHICLE, BUT HE WAS NOT INJURED. *TR

METAL RAILS FOR THE 2ND ROW SEATS ARE SHARP ON THE ENDS. MY CHILD HAS BUMPED HER FOOT ON THIS NUMEROUS TIMES AND HAS CUT OPEN HER TOE ON THIS RAIL. *TR

I PURCHASED A 2009 DODGE JOURNEY. AT 22,000 MILES THE BRAKES FAILED. THE FRONT BRAKE PADS HAD COMPLETELY WORN TO THE METAL. THE ROTORS WHERE GOUGED TERRIBLY. THE REAR WERE OK?...THE DEALER STATED "THEY MUST BE USING SOFT PADS"????....UNSAFE TO DRIVE, BRAKE FAILURE COULD OCCUR AT ANY MOMENT. THE 19' TIRES DO NOT MATCH THE VERY SMALL BRAKE ASSEMBLY...AND DODGE'S "BUMPER TO BUMPER" WARRANTY IS A LIE. *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE BRAKES BEGAN TO GRIND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE ROTORS WERE TURNED AND THE DISC PADS REPLACED. THE BRAKES CONTINUED TO GRIND SO THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP WHERE THE ROTORS WERE TURNED AND DISC PADS REPLACED AGAIN. THE BRAKES CONTINUED TO GRIND AND THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALERSHIP AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 98,890.

3 MONTHS AFTER I PURCHASED MY USED 09 DODGE JOURNEY I HAVE HAD TO REPLACE THE BRAKE PADS EVERY 2 TO 3 MONTHS. I WOULD TAKE IT TO THE DODGE DEALER AND IT WAS UNDER WARRANTY AND THEY WOULD TELL ME MY BRAKES WERE LIKE BRAND NEW. I AM STILL REPLACING PADS EVERY 2 TO 3 MONTHS. I THINK DODGE SHOULD RECALL THIS CAR AND FIX THE BRAKES. *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT HE HAD EXPERIENCED BRAKING DIFFICULTY WHICH INCLUDED EXCESSIVE PRESSURE APPLIED TO THE BRAKE PEDAL AND AN EXTREME THROBBING FEELING WHILE BRAKING AT VARIOUS SPEEDS AS LOW AS 35 MPH. THE DEALER REPLACED THE TWO FRONT ROTORS BUT THE FAILURE RECURRED. THE CONTACT ALSO HEARD A LOUD, UNUSUAL POPPING NOISE WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FRONT BRAKE PADS, REPLACED THE FRONT PASSENGER SIDE ROTORS, AND RESHAPED THE FRONT DRIVER SIDE ROTORS; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD TAKE THE LIABILITY FOR PARTIAL REPAIRS. THE VEHICLE WAS TAKEN TO THE DEALER A THREE TIMES WHO ADVISED THE IDENTICAL REPAIR THAT WAS PREVIOUSLY PERFORMED. THE CONTACT DECLINED THE REPAIR. THE CONTACT WAS CONCERNED SINCE THERE WERE NUMEROUS COMPLAINTS PERTAINING TO THE FAILURE FOR HIS YEAR, MAKE AND MODEL VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE CONTACT THAT THE FAILURE WAS CONTRIBUTED TO NORMAL WEAR AND TEAR. THE FAILURE MILEAGE WAS 7,009 AND THE CURRENT MILEAGE WAS 18,945.

SINCE PURCHASING MY NEW DODGE JOURNEY I HAVE REPEATEDLY BEEN GOING BACK TO THE DEALER'S WITH THE SAME ISSUE. MY VEHICLE KEEPS ON VIBRATING AND PULSATING WHEN BRAKING. IT IS OCCURRING BETWEEN 3 TO 4,000+MILES AND EVERYTIME I TAKE IT IN IT'S JUST SPIN/CUT ROTORS AND REPLACE PADS. I EVEN WROTE AN ANGRY LETTER TO CHRYSLER AND THEY MADE ARRANGEMENTS FOR A CUST SERVICE REP TO MEET WITH THE DEALERS TO RESOLVE ISSUE. WHICH DOES HELP, BUT FOR ONLY A SHORT PERIOD OF TIME THEY ARE NOT LOOKING INTO THE REASON THE BRAKES AND ROTORS ARE BEING USED UP SO QUICKLY. REPLACING THE PARTS IS GREAT BUT FOR HOW LONG IS CHRYSLER GOING TO IGNORE THE OVERALL PROBLEM. THERE IS A PROBLEM WITH THE BRAKING SYSTEM OF THIS VEHICLE. I HAVE NUMEROUS JOB RECORDS TO SHOW HOW MANY TIMES I'VE BEEN TO THE DEALERS AND ALL THAT IS HAPPENING IS MORE OF THE SAME CUT ROTORS REPLACE PADS. ONLY ON MY LAST VISIT WAS I MADE AWARE OF A WARRANT EXTENSION FOR THE SAME PROBLEM ONLY NOW I HAVE TO PAY A DEDUCTIBLE. I CALLED CHRYSLER CUSTOMER SERVICE AND THEY MADE ME AWARE OF THE FACT THAT THEY EXTENDED THE WARRANT BASED ON COMPLAINTS, BUT ISSUED NO RECALLS BECAUSE THE BRAKES ARE STILL DEEMED SAFE. I HAVE BEEN TO THE DEALER'S AT LEAST 6 OR SEVEN TIMES FOR THIS ISSUE AND I HAVE A HARD TIME BELIEVING THAT ALL THAT'S BEING DONE IS AN EXTENSION OF WARRANTY. WHAT'S GOING TO HAPPEN AFTER THE THREE YEARS. I HAVE LOST MY PERSONAL TIME SITTING IN A DEALERSHIP'S AND NOW IT LOOKS LIKE MY WALLET WILL BE TAKING A HIT FROM DEDUCTIBLES EVERYTIME THIS ISSUE ARISES. THIS IS SO AGGRAVATING. *TR

I HAVE HAD OUR DODGE JOURNEY AWD SINCE FEB 2009; TO DATE WE HAVE HAD TO REPLACE ROTATERS AND BRAKES THREE TIMES ALONG WITH TWO SETS OF TIRES. I AM GETTING READY TO BE FORCED TO REPLACE THEM AGAIN (4TH TIME) AS WELL AS THE TIRES. I BOUGHT THE DODGE BECAUSE I THOUGHT IT WAS A GOOD SAFE/LOW MAINTENANCE CAR. I WILL NEVER PURCHASE ANOTHER DODGE IF I SURVIVE THIS ONE! DODGE DOESN'T CARE AND ADVISES THAT IT IS "NORMAL" WEAR! THIS CAR NEEDS TO BE RECALLED BEFORE SOME ONE IS HURT! *JS

PREMATURE FRONT BRAKE WEAR ON 2009 DODGE JOURNEY. AT 13,000 MILES THE FRONT BRAKE PADS HAD TO BE REPLACED FOR STATE INSPECTION. THIS WAS IN MAY OF 2009. NOW THAT THE CAR HAS 27,000 MILES ON IT THE FRONT BRAKES STARTED GRINDING SUDDENLY. NOW THE FRONT BRAKE PADS AND ROTORS WILL HAVE TO BE REPLACED. NEVER HAD TO REPLACE BRAKES ON A CAR EVERY 13,000 MILES. CHECKED THE INTERNET AND FOUND VERY SIMILAR COMPLAINTS. IS THERE A RECALL OR A PERMANENT FIX FOR THIS PROBLEM OTHER THAN REPLACING BRAKES EVERY 6 MONTHS? *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES MADE A GRINDING NOISE AND FAILED TO STOP THE VEHICLE WHEN THEY WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE BRAKE PADS AND ROTORS WERE REPLACED AT 20,000 MILES. A YEAR LATER, THE FAILURE RECCURRED. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD RETURN HER CALL. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE CURRENT MILEAGE WAS APPROXIMATELY 50,000.

WE HAVE HAD THE BRAKES REPAIRED THREE TIMES ON OUR 2009 DODGE JOURNEY. THE CALIPERS NEVER SEEM TO DISENGAGE AFTER BRAKING CAUSING CONSTANT WEAR ON THE BRAKES. WE HAVE DISCUSSED THIS WITH THE DEALERSHIP AND HAVE BEEN TOLD THAT IT IS NOT THEIR RESPONSIBILITY. THE FIRST REPAIR HAD TO BE DONE SHORTLY AFTER THE VEHICLE WAS OUT OF WARRANTY. THE BRAKE CHECK LOCATION THAT WE ARE USING STATES THAT THE ISSUE IS DUE TO POOR DESIGN AND POSSIBLY AN ISSUE WITH THE PARTS. I SEE NUMEROUS COMPLAINTS ON BLOGS REGARDING EARLY BRAKE REPAIR NEEDED ON DODGE JOURNEYS. *TR

I PURCHASED A 2009 DODGE JOURNEY IN FEB OF 09. IT IS NOW MAY 2011 AND HAVE HAD TO HAVE ROTORS RESURFACED AT 8,000 MILES. HAVE REPLACED THE FRONT BRAKE PADS 3 TIMES AND THE BACK ONE TWICE. AND NOW I NEED TO REPLACE THE FRONT ROTORS. I HAVE BEEN THRU 2 SET OF TIRES. CURRENTLY THE CAR IGNITION IS HAVING PROBLEMS. IT JUST DOESNT WANT TO START AT TIMES. I HAVE 4 CHILDREN AND THIS IS MY ONLY CAR. AT THE ONE YEAR MARK IT STARTED RUNNING HOT AND CONTINUES TO DO SO PERIODICALLY. IT ALSO KEEPS LOOSING OIL. ALSO THE RADIO WILL BE PLAYING AND IT WILL JUST GO TO A BLACK SCREEN. THIS CAR HAS BEEN NOTHING BUT PROBLEMS AND IS GETTING EXPENSIVE TO REPAIR. IT IS DUE TO GO IN FOR SERVICE FOR THE IGNITION AND THE RECALL ON THE DOOR WIRING ON WED. I WOULD NEVER BUY A DODGE AGAIN!!! CANT WAIT TO GET RID OF THIS CAR. *TR

APRIL 30, 2009 THE "IGNITION NODE MODULE" WENT OUT ON MY 2009 DODGE JOURNEY. AS OF TODAY I DO NOT HAVE MY CAR. I LIVE IN LOUISIANA AND MY CAR IS IN FT. WALTON, FLORIDA AT A LEE CHRYSLER DODGE. THERE WAS NO WARNING TO LET ME KNOW THIS WAS ABOUT TO HAPPEN. ME, MY WIFE, AND TWO CHILDREN WERE LEFT STRANDED IN FLORIDA. THE CAR IS AT THE FLORIDA DEALERSHIP PENDING BEING FIXED. *TR

MY HUSBAND AND I BOTH FELT SOMETHING WAS WRONG WITH THE BRAKES ALMOST IMMEDIATELY AFTER PURCHASING THE VEHICLE. WE BOTH WENT INTO THE DEALERSHIP AND ASKED WHY IT WAS SHAKING WHILE BRAKING, THE DEALERSHIP SAID NOT TO WORRY IT JUST WAS THE ABS. NOW WE LEARN WE NEED NEW BRAKES AND THAT DODGE IS/WAS REPLACING BRAKES- 36000 MILES OR 3 YEARS. WOULD HAVE BEEN NICE TO KNOW THAT YEARS AGO. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE TRYING TO DECELERATE FROM 5 MPH, THE BRAKES WOULD EXHIBIT AN ABNORMAL PULSATION AND THE VEHICLE WOULD VIBRATE EXCESSIVELY. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT SHE WOULD NEED TO REPLACE THE BRAKES AND THE ROTORS. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED FOUR TIMES AND THE BRAKES AND ROTORS WERE REPAIRED EACH TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 9,300. UPDATED 02/01/11*LJ UPDATED 02/03/11