2014 Dodge Journey Complaint Log

TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE DEALER REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL AND SERVICE BRAKES, HYDRAULIC). AFTER THE REPAIR, THERE WAS A LOSS OF VEHICLE STABILITY AND NO TRACTION WHILE DRIVING ON THE HIGHWAY DURING INCLEMENT WEATHER. THE CONTACT FELT AS IF THE RECALL REMEDY FAILED TO PROVIDE A SOLUTION, WHICH RESULTED IN A CRASH. WHILE DRIVING APPROXIMATELY 65 MPH ON THE HIGHWAY, THERE WAS A SUDDEN LOSS OF POWER AND THE STEERING WHEEL SEIZED. THE VEHICLE CRASHED INTO A WALL AND FLIPPED UPSIDE DOWN. THE DRIVER SUSTAINED HEAD, NECK, AND LOWER BACK PAINS. THE FRONT PASSENGER WAS SUSPENDED UPSIDE DOWN, RESTRAINED IN THE SEAT BELT, AND HAD TO BE CUT OUT OF THE VEHICLE BY A RESPONDER. THE REAR PASSENGERS SUSTAINED BRUISING AND WHIPLASH FROM THE IMPACT. ONE OF THE TWO REAR PASSENGERS WAS MEDEVACKED DUE TO THE INJURIES SUSTAINED. THE CURTAIN AIR BAGS DEPLOYED AFTER THE CRASH. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS LATER DEPLOYED WITH A LOW LEVEL OF DEFLATION AND A SMOKE RESIDUE FILLED THE VEHICLE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY PROVIDED NO INSPECTION AND DIAGNOSIS TO DETERMINE WHAT CAUSED THE CRASH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES AND THE CRASH. THE FAILURE MILEAGE WAS NOT AVAILABLE. *CN

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY IN THE DRIVE POSITION ON AN INCLINE, IT ROLLED BACKWARDS. THE DEALER DIAGNOSED THAT THE VEHICLE WAS OPERATING NORMALLY AND NO FAILURE WAS IDENTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 01/05/17*LJ

OWNED THIS 'VEHICLE' FOR ALMOST A YEAR (13,500 MILES - HAD SOME MILES FROM DEALER). BRAKES HAVE BEEN REPLACED TWICE DUE TO MASTER CYLINDER AND RELATED ISSUES. ADDITIONAL FIVE RECALLS ON TOP OF THAT - ONE RELATED BUT NOT INCLUDED IN THE ACTUAL RECALL BECAUSE I HAVEN'T HAD AN ACCIDENT... YET....WAS BEING UNABLE TO DISENGAGE THE SEAT BELT - ON A NORMAL DAY - EVERY DAY. I AM NOW ON MY 2ND SENIOR SUPERVISOR AT CHEVROLET TELLING THEM TO COME PICK THE THING UP. NATURALLY CHEVY'S STANCE IS TO KEEP REPAIRING THE VEHICLE - NOT CALL IT WHAT IT IS, A BAD PRODUCT AND TAKE IT BACK. SO, MULTIPLE TRIPS TO DIFFERENT CHEVY REPAIR SHOPS, ALL SETUP BY CHEVY CUSTOMER SERVICE OF COURSE, AND QUITE FRANKLY I PREFER THE LOANER VEHICLES BECAUSE AT LEAST YOU DON'T HAVE TO STAND ON THE BRAKES TO KEEP IT FROM ROLLING FORWARD...OR BACKWARD ON A HILL...OR KEEP TWO CAR LENGTHS BEHIND BECAUSE EMERGENCY BRAKING IS NOT AN OPTION. TRADE IN VALUE IS LESS THAN HALF WHAT I PAID, AND I'M AFRAID THE NEXT OWNER MIGHT BE SERIOUSLY INJURED. MY GRANDMOTHER AND MY SON WON'T RIDE IN IT...REST OF THE FAMILY DOESN'T WANT TO EVEN TRY AFTER HEARING THE STORIES. SO, DON'T BUY ONE OF THESE VEHICLES. CHEVY WILL NOT STAND BEHIND THEIR PRODUCT, AND ADMIT WHEN THEY MANUFACTURE AN ACCIDENT WAITING TO HAPPEN. ALL VEHICLES HAVE RECALLS. I'VE OWNED 5 CHEVY'S. NEVER AGAIN. ACTUALLY CONSIDERING LETTING THEM REPO THE VEHICLE JUST TO GET RID OF IT. BUYER BEWARE.

THE SEATBELT ON DRIVERS AND PASSENGER SIDE DOES NOT LOCK IN PLACE AND WILL NOT GO IN AND OUT.BEEN LIKE THIS SINCE THE DAY WE BOUGHT IT.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE VEHICLE JERKED AND MADE A LOUD NOISE FROM THE ENGINE. THE VEHICLE STOPPED RUNNING AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE FAILURE MILEAGE WAS 23,000.

"TAKATA RECALL" DRIVING ABOUT 55MPH, AN ACCIDENT OCCURRED WITH MY DODGE JOURNEY, HITTING A GUARD RAIL AND MAKING THE CAR CRASH AND HAVE A ROLLOVER. NONE OF THE AIRBAGS DEPLOYED, CAUSING INJURIES TO THE PEOPLE IN THE VEHICLE.

MY AIRBAGS DID NOT DEPLOY IN A HEAD ON COLLISION. MY VEHICLE WAS TRAVELING AT 45 WITH RIGHT AWAY AND HIS AT 10. I WAS ON STRAIGHT AWAY AND HE WAS AT A STOP SIGN TURNING IN THE DIRECTION I WAS COMING....UPDATED 02/22/17 *BF *TR

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS A FUEL ODOR INSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE ODOR WAS DETECTED, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

WE PURCHASED A 2014 DODGE JOURNEY ON 8/04/2016 UNDER THE ASSUMPTION THAT THE VEHICLE WAS CERTIFIED. WE EVENTUALLY GOT THE DEALER TO AGREE FOR US TO BRING THE VEHICLE BACK TO BE CERTIFIED AND ADDRESS ALL THE OTHER CONCERNS. WE PICKED THE VEHICLE UP IN NY, HEADING HOME TO PA AND THE CAR CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY WITH MY WIFE, OUR ONLY DAUGHTER, TWO YOUNGEST SONS, AND MYSELF. WE WERE STRANDED, THE DEALER AND MANUFACTURE DID NOTHING INCLUDING THE WARRANTY COMPANY. ALTHOUGH, THE VEHICLE HAD FACTORY, WE JUST PURCHASE THE VEHICLE INCLUDING "REQUIRED WARRANTY" FOR $2000, WE WERE DENIED ANY ASSISTANCE FROM DODGE AND THE DEALERSHIP. WE HAVE BEEN IN CONSTANT CONTACT WITH THE DEALER VIA DIFFERENT MEDIATION AND TO THIS DAY, WE ARE STILL ON OUR OWN WITH OUT A VEHICLE THAT IS SAFE TO DRIVE. *TR

WINDSHIELD WIPERS ONLY WORK ON HIGH, MUST CAREFULLY, PURPOSEFULLY TIME TURNING THEM OFF OR THEY GET STUCK ANYWHERE BETWEEN THE TOP AND BOTTOM OF THE WINDSHIELD. ARE NOT CONSISTENT WITH TURNING ON. PARTS ARE ON BACKORDER, PLEASE RECALL THIS

HELFMAN DODGE KATY FREEWAY HOUSTON 713-533-6100 SAY PARTS FOR SAFETY RECALL "ON BACK ORDER,,,MAY TAKE A FEW WEEKS OR MONTHS" BEFORE THEY HAVE THE PARTS. ABS NOTICE R61/NHTSA 15V-675. SO WE ARE LEFT WITH A POTENTIALLY SERIOUS PROBLEM WITH DEALER UNABLE OR UNWILLING TO REPAIR.

MY TIRES ARE LEAKING AIR AND COMPLETELY BALLED, MY CAR HAS 27,000. I THINK SINCE WE'VE DONE ALL THE PROPER MAINTENANCE THEY SHOULD HAVE LASTED A LOT LONGER.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

I HAD A AUTO ACCIDENT I FEEL WAS CAUSED BY THIS BRAKE RECALL. MY BRAKES HAVE FAILED AGAIN. LUCKLY NO ONE ELSE WAS AT STOP SIGN. I CALLED IMMEDIATELY WHEN I HOT THE NOTICE AND THEY CAN NOT FIX MY BRAKES UNTIL AUG 31 I WAS ON A CITY STREET EACH TIME

I TOOK MY VEHICLE IN TO THE DEALERSHIP FOR THE RECALL TO UPDATE THE COMPUTER. AFTER HAVING THE RECALL FIXED IN MAY 2016, I WAS TURNING LEFT FROM A COMPLETE STOP AT A STOP LIGHT AND THE VEHICLE STARTED MISSING, IT WOULD NOT ACCELERATE PROPERLY, AND THE ENGINE LIGHT STARTED FLASHING. THIS WAS ON 6/2/16. THE VEHICLE WAS RUNNING REALLY ROUGH, AS THOUGH IT WAS GOING TO STALL. I CAME TO A COMPLETE STOP AT THE NEXT TRAFFIC LIGHT , THE ENGINE LIGHT QUIT FLASHING & APPEARED SOLID. IT STOPPED MISSING, BUT THERE WAS A DEFINITE LACK OF POWER AND ACCELERATION CAPABILITY. I GOT THE VEHICLE BACK TO DEALER ON 6/3/16. AGAIN UNABLE TO RECREATE INCIDENT, SO THEY RERAN THE COMPUTER UPDATE FROM THE RECALL, CLEARED CODES & TURNED CHECK ENGINE LIGHT OFF. ON 7/2/16, I WAS ONCE AGAIN SITTING COMPLETELY STOPPED AT A TRAFFIC LIGHT GETTING READY TO TURN LEFT. WHILE IDLING AT STOP LIGHT CHECK ENGINE LIGHT STARTED FLASHING AGAIN & THE VEHICLE STARTED RUNNING ROUGH. I WAS TURNING INTO A PARKING LOT FOR A SHOPPING CENTER. AS I ATTEMPTED TO PULL INTO A PARKING SPOT THE VEHICLE STALLED HALF IN THE PARKING SPOT. I PUT THE VEHICLE IN PARK AND WAS ABLE TO START IT BACK UP AND PULL THE REST OF THE WAY IN THE SPOT. AFTER BEING IN THE STORE ABOUT AN HOUR, WE CAME BACK OUT, THE VEHICLE STARTED, BUT AGAIN HAD A DEFINITE LACK OF POWER. AFTER DRIVING IT LESS THAN A MILE, IT STALLED OUT AGAIN WHILE SLOWING DOWN TO COME TO A STOP. WE WERE ABLE TO START THE VEHICLE BACK AND GET IT BACK HOME, STILL WITH A DEFINITELY LACK OF POWER, AND PARK IT FOR THE HOLIDAY WEEKEND. AFTER THE HOLIDAY, ON 7/5/16, I TOOK THE VEHICLE BACK TO THE DEALERSHIP. ONCE AGAIN THEY CAN'T FIND ANYTHING WRONG, HAVE CLEARED CODES, TURNED OFF CHECK ENGINE LIGHT & ADVISED ME TO COME PICK IT UP. I CHATTED WITH DODGE CUSTOMER SERVICE AND THEY CLAIM TO BE UNAWARE OF THE ISSUE OR ANY RESOLUTION. TRANSCRIPT ATTACHED.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE BATTERY SAVER LIGHT ILLUMINATED AND THE RADIO SHUT OFF. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY DOOR MIGHT HAVE BEEN LEFT OPEN, WHICH CAUSED THE BATTERY TO DIE. THE TECHNICIAN CHARGED UP THE BATTERY, BUT THE FAILURE RECURRED AND THE VEHICLE SHUT DOWN COMPLETELY. THE VEHICLE WAS PUSHED OFF THE ROAD AND WAS TOWED BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED AND REPLACED THE ALTERNATOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 34,400.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 5 MPH, THE ENGINE STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED THE SECOND TIME THE VEHICLE STALLED. THERE WERE NO OTHER WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 40,000.

THE PASSENGER SIDE HEADREST IN MY 2014 JOURNEY DEPLOYED WITHOUT CAUSE. IT SLAMMED MY WIFE IN THE BACK OF THE HEAD. I WAS DRIVING DOWN A SMOOTH HIGHWAY AT APPROXIMATELY 50 MPH.

WHEN SHIFING THE VEHICKLE TO PARK IT DOES NOT LOCK INTO THE PARK POSITION, IT GOES INTO THE REVERSE POSITION. THIS HAS HAPPENED THREE TIMES, TWO RECENTLY. THE SHIFT LEVER DOES NOT GO TO THE LEFT LOCKING IT IN THE PARK POSITION.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE TPMS WARNING INDICATOR ILLUMINATED NUMEROUS TIMES. THE DEALER REFILLED THE AIR, BUT DID NOT INSPECT THE FACTORY TIRES TO DETERMINE IF THEY HAD A LEAK. THE CONTACT CONSTANTLY HAD TO REFILL THE TIRES WITH AIR. THE DEALER REPLACED ALL FOUR TIRES, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 12/23/16*LJ THE CONSUMER ALSO STATED THERE WAS A NOISE COMING FROM THE POWER STEERING PUMP, WHEN MAKING TURNS. UPDATED 01/04/17.*JB

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (STEERING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. UPDATED 08/09/17*LJ *CN

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 55 MPH, THE BRAKES PULSATED AND PREVENTED THE VEHICLE FROM STOPPING PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 23,000.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE LOST POWER AND ACCELERATION. THE FAILURE RECURRED ONCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKES FAILED. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS ABLE TO BE RESTARTED. ONCE THE VEHICLE RESTARTED, IT CONTINUOUSLY BACKFIRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 32,513.

KEY FOB DOESNT ALWAYS UNLOCK/LOCK/START WITH PUSH START, USUALLY ITS DELAYED OR VEHICLE WILL SAY VEHICLE IS RUNNING BUT THE IGNITION WONT KICK ON START WITH PUSH START. WILL BE DROPPING MY DAUGHTER OFF AT SCHOOL AND WITH AN OPEN OF THE DOOR THE VEHICLE SIGNALS THAT THE KEY HAS LEFT THE CAR. I HAVE REPLACED THE KEY FOB AND BATTERIES AND CONTINUE TO HAVE THIS ISSUE. BIGGEST CONCERN IS NOT BEING ABLE TO START THE VEHICLE WHEN NEEDED OR BEING LOCKED OUT. ALSO, THE TOUCH SCREEN AND RADIO DIALS DON'T ALWAYS WORK ON STEERING WHEEL.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IN ADDITION, WHILE DRIVING 65 MPH, THE VEHICLE SHOOK WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. PARTS DISTRIBUTION DISCONNECT.

WHILE ACCELERATING ONTO FREEWAY LAST NIGHT, REAR TIRE BLEW OUT. VEHICLE HAS OEM KUMHO SOLUS KH16 225/65R17 TIRES WITH JUST UNDER 36K MILES. THE SIDE WALL SHOWS A PERFECT SEPARATION (SEE ATTACHED IMAGE). ISSUE APPEARS TO BE SAME AS REASON FOR RECALL OF ANOTHER KUMHO SOLUS TIRE MODEL. I HAVE INCLUDED A PHOTO OF THE TIRE THAT BLEW OUT. WAS ABLE TO SAFELY PULL TO SIDE OF ENTRANCE RAMP AND REPLACE TIRE WITH COMPACT SPARE. THERE ARE AN ALARMING AMOUNT OF SAFETY COMPLAINTS ON NHTSA REGARDING THIS TIRE...OVER 1/2 ARE FOR THE DODGE JOURNEY.

TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE BRAKES FAILED WHEN HE ATTEMPTED TO SLOW DOWN THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A TREE. THE ABS LIGHT ILLUMINATED WHEN IT STARTED RAINING. THE DRIVER SUSTAINED CUTS AND BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER DEEMED DESTROYED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS AN UNKNOWN RECALL FOR THE ANTILOCK BRAKES. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

WHILE IN DRIVE FOR THE AUTOMATIC TRANSMISSION OR AUTO-SHIFT OPTION, WHETHER IN MOTION OR NOT, THE GEARSHIFT DOES NOT LOCK MOVING THE SHIFT KNOB FROM DRIVE TO ANY GEAR ABOVE NEUTRAL. MOST GEARSHAFTS IN AUTOMATIC TRANSMISSION VEHICLES LOCK AT NEUTRAL AND THE BRAKE MUST DEPRESS BEFORE GOING INTO REVERSE OR PARK. THIS VEHICLE HAS NO SUCH PREVENTATIVE METHOD AGAINST PERMANENT DAMAGE TO THE DRIVETRAIN/TRANSMISSION/ENGINE.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE IN PARK, THE CONTACT NOTICED OIL LEAKING UNDERNEATH THE VEHICLE. THE CONTACT PREVIOUSLY NOTICED AN ENGINE OIL ODOR EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OIL FILTER HOUSING FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

ANTILOCK BRAKE SYSTEM MODULE RECALL. I CALLED MID VALLEY CHRYSLER JEEP DODGE DEALERSHIP IN GRANDVIEW W.A. TO SCHEDULE AN APPOINTMENT FOR MY RECALL AND THERE WAS A DATE SET FOR JANUARY 20TH,2016. TOOK MY CAR IN AND THEY TOLD ME THAT THEY DIDN'T HAVE THE PARTS AND WOULD HAVE TO ORDER THEM. WAS TOLD I WAS GOING TO GET A CALL AS SOON AS THE PARTS CAME IN. A MONTH AND A HALF PASSED AND I STILL HADN'T RECEIVED A CALL SO I WENT AHEAD AND CALLED THEM AND I WAS TOLD THAT THEY DIDN'T HAVE THE PARTS AND THAT THEY WOULD CALL ME. ITS BEEN 3 MONTHS AND I HAVE STILL TO RECEIVE A CALL FROM THEM. I AM EXTREMELY CONCERNED FOR MY FAMILY'S SAFETY AND WOULD LIKE THIS MATTER TO BE FIXED AS SOON AS POSSIBLE.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THERE WAS AN ABNORMAL VIBRATION IN THE FRONT OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE FRONT TIRES ON THE VEHICLE WERE WEARING OUT UNEVENLY AND FASTER THAN THE REAR TIRES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,200.

ED VOYLES CHRYSLER DODGE JEEP RAM HAS FAILED TO REMEDY THE RECALL OF THE ANTI-LOCK BRAKE SYSTEM CONTROL MODULE FOR MY 2014 DODGE JOURNEY IN A REASONABLE AMOUNT OF TIME. AFTER I WAS INITIALLY NOTIFIED OF THE RECALL, I CALLED TO SCHEDULE A SERVICE TO ADDRESS THE PROBLEM. I WAS TOLD AT THIS TIME THAT THE PARTS REQUIRED WERE NOT IN STOCK AND TO CHECK BACK IN A FEW DAYS. UPON CALLING A SECOND TIME, I WAS TOLD THAT I WOULD BE NOTIFIED WHEN THE PARTS BECAME AVAILABLE. AFTER A MONTH OF WAITING AND NO NOTIFICATION, I CALLED FOR A THIRD TIME AND WAS TOLD PARTS WERE STILL NOT IN STOCK AND THAT I WOULD NOW BE PLACED ON A WAITING LIST. ED VOYLES FAILED TO OFFER A TIMELINE FOR RESOLUTION NOR SIMPLY TELL ME MY PLACE ON THE WAIT LIST, STATING THAT IT WAS NOT NUMBERED.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 55 MPH, THE GAUGES AND METERS FAILED TO FUNCTION. ALL THE LIGHTS ON THE INSTRUMENT CLUSTER FAILED TO ILLUMINATE. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE JERKED AND HESITATED BEFORE ACCELERATING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE RADIO FAILED WITHOUT WARNING. THE RADIO ACTIVATED AFTER DRIVING APPROXIMATELY FIFTEEN MINUTES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.

HELLO I HAVE RECEIVED A RECALL WARNING FOR MY VEHICLE R61 NHTSA 1V-675. TODAY I CALLED A DODGE DEALERSHIP TO SCHEDULE A REPAIR AND WAS TOLD MINIMUM A MONTH BECAUSE IT TAKE THAT LONG TO GET THE PART IN. I WAS ALSO TOLD THAT THEY DO NOT KEEP THE PARTS ON HAND AND ORDER WHEN PEOPLE CALL TO FIX THE RECALL. WITH A RECALL LIKE THIS THAT AFFECTS THE BREAKING SYSTEM AND CAN CAUSE A CRASH AND THE DRIVER NOT AWARE IT A MAJOR SAFETY CONCERN. WHY SEND OUT A RECALL IF DODGE OR CHRYSLER IS NOT GOING TO FIX THE ISSUE IN A MORE REALISTIC TIME FRAME. ONE MONTH AND THEN TAKE DUE TO SCHEDULE IS UNACCEPTABLE. SO IN THE MEAN TIME I JUST PRAY THAT I DO NOT HAVE A ACCIDENT AND NOT HARM MYSELF. FAMILY, OR SOMEONE ELSE. CHRYSLER NEEDS TO BE HELD ACCOUNTABLE. I REGRET THE DAY I BOUGHT THIS CAR DUE TO HOW POORLY IT IS BUILT. NOW THAT NEEDS TO BE INVESTIGATED AS WELL.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE TAKEN MY VEHICAL TO THE DEALERSHIP BECAUSE THE AIR BAG SENSOR KEEPS TURNING OFF AND ON. WHEN I GET THERE IT OFF. THE SAY THEY CAN NOT REPLICATE THE PROBLEM.. I AM AFRAID THE AIRBAG IS GOING TO DEPLOY WHILE I AM DRIVING. NEXT THE POWER THAT CONTROL THE RADIO AMD BLUETOOH WILL JUSTBSTOP WORKING WHILE DRIVING. THE SCREEN WILL GO BLACK AND THEN POWER CYCLE ITSELF AS IF I JUST TURN THE CAR ON. I BELIEVE THERE IS A MAJOR ELECTRICAL PROBLEM.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE TIRES SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. UPDATED 02/23/2016*LJ *CN

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE ELECTRONIC STABILITY CONTROL AND SERVICE BRAKES, HYDRAULIC. THE CONTACT CALLED THE DEALER TO SCHEDULE THE RECALL REPAIR APPOINTMENT WEEKS AGO AND THEY KEPT ASKING THE CONTACT TO CALL BACK FOR WEEKS TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME THAT THE VEHICLE WOULD BE REPAIRED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. PRIOR TO RECEIVING NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), THE BRAKES FAILED AS THE CONTACT ATTEMPTED TO SLOW DOWN THE VEHICLE. AS A RESULT, THE CONTACT STRUCK A DEER AT APPROXIMATELY 10 MPH. THE BRAKE PEDAL TRAVELED TO THE FLOOR AND THE VEHICLE DROVE INTO A DITCH WHEN THE BRAKE PEDAL WAS DEPRESSED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO A LOCAL DEALER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.

HELLO MY NAME IS [XXX] AND I A SINGLE MOTHER OF TWO SMALL CHILDREN. I HAVE BEEN THE OWNER OF A DODGE JOURNEY FOR A LITTLE OVER A YEAR AND I HAVE ALREADY RECEIVED TWO RECALLS ON MY VEHICLE. WITH THESE RISKS COME SERIOUS CONSEQUENCES AND I DO NOT FEEL SAFE DRIVING MY CHILDREN IN THIS VEHICLE. I HAVE CONTACTED THE DEALERSHIP AND THEY TOLD ME THEY ARE UNABLE TO PROVIDE ME WITH A LOANER VEHICLE. AT THIS TIME I AM HIGHLY UPSET BECAUSE BASICALLY I HAVE TO PLAY RUSSIAN ROULETTE WITH MINE AND MY CHILDREN'S LIVE EVERY TIME I DRIVE MY ONLY MODE OF TRANSPORTATION. I DO NOT THINK IT IS APPROPRIATE FOR A COMPANY TO KNOWINGLY ALLOW ANYONE ESPECIALLY CHILDREN TO DRIVE AROUND IN A DEFECTIVE VEHICLE THAT CAN AT ANY GIVEN MOMENT CAUSE SERIOUS INJURY OR EVEN DEATH WITHOUT PROVIDING AN ALTERNATIVE UNTIL THE PROBLEM CAN BE FIXED. I AM VERY UPSET AND AM CONSIDERING LOOKING INTO GETTING A LAWYER TO DEFEND MY RIGHTS AS A CONSUMER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) AND THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS UNAWARE OF WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS NOT ABLE TO PROVIDE A REASONABLE TIME FRAME TO SEND THE PART TO THE DEALER. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED RECALL NOTICE R61/NHTSA 15V-675 REGARDING MY VEHICLE'S ANTI-LOCK BREAK SYSTEM CONTROL MODULE. THE NOTICE STATES THAT THE ELECTRONIC STABILITY CONTROL SYSTEM COULD BE AFFECTED. THIS MONTH I WAS DRIVING WITH MY 2 YOUNG CHILDREN, STOPPED AT A RED LIGHT WHEN MY ELECTRONIC CONTROL SYSTEM SHUT DOWN IN MY CAR UNANNOUNCED, THEN SUDDENLY TURNED ITSELF BACK ON. I WAS NERVOUS BECAUSE I WAS DRIVING WITH 2 SMALL CHILDREN, SO I IMMEDIATELY WENT HOME. I WAS ALREADY INFORMED BY MY DODGE DEALER THAT CHRYSLER IS NOT EVEN MANUFACTURING THIS PARTICULAR REPLACEMENT PART, SO WHO KNOWS HOW LONG IT MIGHT BE BEFORE MY CAR CAN BE REPAIRED. WHEN I RECEIVED NOTICE R32, I DROVE AROUND FOR 2 MONTHS BEFORE MY DODGE DEALER FINALLY CALLED TO INFORM ME THEY HAD THE AVAILABLE PART. I HAVE BEEN IN CONTACT WITH CHRYSLER AND TOLD THEM WHAT HAPPENED TO MY VEHICLE. I WAS PROMISED A RENTAL CAR TO DRIVE UNTIL THIS PART BECAME AVAILABLE, BUT I WAS ONLY GIVEN A RENTAL CAR FOR ONE DAY. I AM STILL DRIVING AROUND UNSAFELY BECAUSE THIS IS MY ONLY VEHICLE, AND I DON'T KNOW WHEN IT WILL BE FIXED. THIS RECALL SCARES ME BECAUSE IT IS ALREADY SHOWING EFFECTS OF DEFORMITY AND AFFECTING MY VEHICLE'S CONTROL OPERATIONS AND I HAVE 2 KIDS WITH ME.