2020 Dodge Journey Complaint Log

Backup camera has been recalled several months ago but no remedy has been made yet. I’ve also noticed when I turn on the wipers my screens including the dash and entertainment go dark and barely visible.

Backup camera recalled August 2025, noticed received in the mail however when attempted to fix it he camera I was told they are waiting to get parts in stock. It has now been several months and they still do not have parts to repair the recall. I have had multiple instances where I have almost backed into a car, I have also backed into parking poles. The camera is upside down and very confusing to see. This recall has been VERY inconvenient and it is VERY upsetting that they are unable to provide the tools needed to repair the recall which is absolutely NOT okay.

The car door locks fail to lock/unlock. Outside, it has been intermittent, meaning at times, my key fob will unlock/lock the doors but at times will it work. I tried to lock my car after parking and the car buttons wouldn’t work and the car horn just beeped when I tried to use the key fob. Inside, the lock/unlock button does not work on either the driver or passenger side. I cannot lock/unlock the car from the inside. I cannot open the back passenger doors from the inside/outside; they remain locked. I cannot unlock the front passenger door from the inside buttons but - so far - can open the door by pulling the inside handle. The back hatch seems to be unlocked at all times now. The car doors do not automatically lock when driving like they used to. My children cannot get in or out of the car at present without climbing into the front driver’s seat. I am not sure if this is a consistent issue or intermittent at this time. My car just passed a multi-point inspection on Saturday, and I have an appointment for it to be evaluated on Wednesday. Please contact me if additional information is needed.

If you turn the air or heat off it turns itself back on. Sometimes none of the botton on the dash responds to any command including turning the radio air or anything off or on.

I am filing this complaint to report a repeated safety-related defect involving the engine thermostat in my 2020 Dodge Journey and to formally request an investigation by the NHTSA Office of Defects Investigation (ODI). The thermostat in this vehicle has failed twice, despite being replaced after the initial failure. The recurrence of the same failure in a critical engine temperature control component indicates a potential design or manufacturing defect, not normal wear or improper maintenance. Each thermostat failure resulted in abnormal engine temperature behavior and warning indicators. Thermostat failure directly compromises the engine cooling system and creates a risk of overheating, sudden engine shutdown, loss of propulsion, and engine damage. These conditions present a clear safety hazard, particularly if failure occurs at highway speeds, in traffic, or during extreme temperatures. A thermostat is a non-consumable, safety-critical component that should not require multiple replacements in a vehicle of this age and mileage. The fact that the failure occurred again after repair suggests that the defect may be systemic and potentially affects other 2020 Dodge Journey vehicles equipped with the same thermostat design or housing. This issue meets NHTSA’s criteria for investigation due to: Repeat failure of the same safety-critical component Risk of loss of power or vehicle disablement Potential for engine overheating and sudden breakdown Evidence suggesting a broader defect pattern I am requesting that NHTSA: Open a defect investigation into thermostat failures in the 2020 Dodge Journey Require corrective action by the manufacturer if a defect trend is identified, including a recall, safety service campaign, or extended warranty This complaint is submitted in the interest of preventing further incidents and protecting vehicle occupants and other roadway users.

The contact stated that their father owned a 2020 Dodge Journey. The contact stated that while driving at 10 MPH, the vehicle began making an abnormal noise. The Electronic Throttle Control (ETC) system warning light was illuminated. The contact began to head back home when another vehicle blew its horn and informed them of a fire coming from under the front driver's side of the vehicle. The contact immediately stopped the vehicle and was able to safely exit. The fire expanded and consumed the front of the vehicle. The fire department was called and extinguished the fire. A fire report and a police report were filed. The vehicle was towed and totaled. The contact had no injuries, and no medical attention was needed. The dealer was not informed of the failure. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2020 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and then lost motive power, with the check engine warning light illuminated after the loss of power. The vehicle was towed to the dealer, where it was not diagnosed; however, the contact was informed that the engine may have failed due to the vehicle having no antifreeze, which caused the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,800.

The contact owns a 2020 Dodge Journey. The contact stated that while driving approximately 70 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine warning light illuminated after the vehicle stalled. The contact pulled over to the side of the road, where the contact attempted to restart the vehicle, but the vehicle failed to restart. The contact raised the hood of the vehicle and observed condensation all over the engine. The vehicle was towed to the contact’s son's residence. The vehicle was then towed to a dealer where it was diagnosed that the engine needed to be replaced due to a faulty radiator hose and cap, which caused the engine to seize. The vehicle was not repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 57,800.

Driving on highway 26 at 70 miles in Newberry, SC, the truck hesitated and cut of stalled, was able to get it of the road before it died, push the button to try to start, Engine light came on and dashboard went out, steam coming from the hood, got the children out of the car, on the side of the road, open the hood, fluid everywhere, with no warning lights, truck ran hot, and messed the engine up in the truck, me and my daughter and grandchildren could have gotten hurt in that truck if another car had hit us in that road, the truck just cut of No warning lights or nothing, this problem needs to be fixed.

The contact owns a 2020 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Dodge Journey. The contact stated that the rear-view camera had started failing. The contact stated that occasionally the image was inverted or the image rolled. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact had been calling the local dealer but was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 43,000.

The contact owns a 2020 Dodge Journey. The contact stated that the rear-view camera image was upside down or blank while displayed. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The dealer was contacted and confirmed that parts were on backorder. The manufacturer was contacted and confirmed that the part for the recall repair was not yet available. The failure mileage was approximately 40,000.

The car has 40k miles on it with the extended power train warranty. On [XXX], I drove into Phoenix, AZ 35 minute drive from my home in Buckeye, AZ. As I turned down a road, I heard a "klink" and the engine only reved in both drive and reverse. I turned off the car and pushed it to a nearby parking lot. I was able to call my insurance company and have it towed to Larry H. Miller Avondale Dodge. I awaited for the service advisor to call me and when Mark did call, it was to inform me the computer could not read my car due to the ABS module possibly malfunctioned and this is causing the computer to not read my transmission sensors. I was then told the ABS module is discontinued and cannot be found. Due to this, I was told labor and programming would be roughly $696, however the price for the module is uncertain. It has now been 2 weeks without a vehicle that has a discontinued part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rearview camera goes out at times. It just has a black screen. Other times the camera view is upside down or there are lines through the camera image. Other times it works just fine. There are intermittent issues with the camera throughout the day. This seems to have been the same issue as the 2018 rearview camera recall. This puts people at danger by not being able to see what is behind the vehicle. With the rear window being as high as it is, not being able to fully see what's behind you can cause an accident. There are no warnings or lights that appear to let you know there is an issue. Once you place the vehicle in reverse, you have to wait and see if the camera will work.

The back-up camera will not work sometimes. The screen will display a camera with a line through it, or it will be black or upside down. It has happened in the middle of backing up, or it happens when the car is started and put in reverse. Sometimes it comes up, sometimes it happens for days at a time.

The back up camera is not working properly. It goes in and out. Sometimes it gets completely stuck on blocking visibility.

The contact owns a 2020 Dodge Journey. The contact stated that while his wife was driving 50 MPH, the check engine, Service Park Assist, and the TPMS warning lights were illuminated. The contact’s wife immediately pulled over to the side of the road to restart the vehicle; however, while attempting to depress the brake pedal, the brake pedal locked up, and the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the brakes and ABS Module kit needed to be replaced; however, the part was no longer manufactured. The dealer informed the contact the vehicle could not be fully repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,294.

The thermostat and housing failed at 57,000 miles, less than 5 years of owning the vehicle. Not available for inspection as it is being replaced as I'm typing this. The problem was reproduced by the shop who is repairing the thermostat. There were no warnings or messages, the car started overheating severely one day and I brought it to the shop. This all started 3 days ago.

The back up camera went black one day with a camera icon with a line through it. It would flicker and come back on right side up or upside down. There were lines going through the image when something did appear. It is currently stuck on being upside down.

My backup camera has a black screen when it was working it was poor quality even if it was clean, the sensors for backing up have failed! Warning message comes on on the dash but the fuses and all have been checked big safety issue living where there many children have to park on side of road because can see backing up

The rearview camera on my 2020 Dodge Journey failed and stopped displaying a proper image. To restore safety, I purchased and installed a new aftermarket rearview camera. Recently, FCA/Stellantis announced recall 59C (NHTSA 25V-552) for this exact issue. My vehicle is affected, but I was informed by Dodge that no official remedy is currently available. This situation is preventing me from fully using my vehicle. The car is part of my car-sharing operation and was delisted from the Turo platform because of the open safety recall on the rearview camera. I am requesting that FCA/Stellantis provide an immediate remedy or allow an inspection to confirm that my rearview camera is functioning properly, so that I can safely return the vehicle to service.

Back-up camera began exhibiting issues, eg flashing screen, upside picture, white screen. It intermittently corrects but only for a brief time. Began three months ago, about March 2025, progressively getting worse. No warnings. Learned to rely on the camera for back-up safety to pedestrians, my car, others cars. Researched problem online and discussed with others having same issue even after dealership inspections and/or camera replacement to no avail/problem continued. My 2020 Dodge Journey was purchased new in January 2021 and only has 39,000 miles, is garaged daily, and is available for inspection upon request.

Left speaker drivers seat goes in and out with sound. Radio glitches volume goes up and down randomly. Open door alarm sounds randomly. Blue tooth does not work. Sinus x does not work. Back up camera flipped upside down and beeps all the time when in reverse.

My retentioner bolts broke off in my motor and nobody can explain why this happened. Belt wasn’t broken and the actual retioner wasn’t broken. I wasn’t going but about 25 to 30 mph because I was getting on a off ramp.

Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.

Approximately two weeks ago, my back up camera, which is located on my rearview mirror started flickering off and on and then it flips upside down and I’ve done some research on the Internet and it says that a lot of people has had this issue with the Dodge journey in the back up camera so I find this to be a safety issue and I believe this is something that Dodge should be fixing for their consumers

Passenger side headlight which is a sealed headlight has moisture creating dimmed visibility a night -how does a sealed headlight get moisture in it unless it’s defective - the car only had 23,000 miles when problem started

The passenger seat belt is popping out from the wall of the car

In July of 2024 I had to brake to avoid striking a deer. My ABS and Traction Control light came on in the dash, and my cruise control stopped working. I took the vehicle to the dealership and they said the HCU and ABS Modules were bad, but the ABS Module was no longer made by Chrysler, and it wasn't available aftermarket. I contacted Stelantis and they said the ABS module was under "Engineering Review" and not available. I received an email in September indicating the part was now available and it was being shipped to my dealership. I never heard back from the dealership, and I called them back on December 17th. The parts manager said his computer indicated again that the part was unavailable and it had been discontinued on October 14th, 2024. He sent me a screenshot of the order screen showing the part was discontinued which I've attached below. I recontacted Stelantis on December 23rd and they started another case (Case #[XXX]) and a case manager would call me back within one working day. I called Stelantis back on January 3rd and spoke with "Edward" who said my case was never assigned and he was going to "expedite" the case (as every other person I had spoken to previously said) and that a case manager would contact me within one working day. As of now, I have not heard back. My ABS brakes and Traction Control (Federally mandated safety equipment since 1998) are inoperable and according to Stelantis, the ABS module is no longer made and there are no aftermarket replacements. My Cruise Control does not work either and I don't know if any of the other safety features are affected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I got my dodge journey 2020@Tiffin Auto Mart year 2023 opportunity my Rearview camera shown upside-down. Appreciated your attention. Thanks!

Backup camera blurry, or no image, or upside down.

I backed out of a parking spot at work and the backup camera was working fine. A little over an hour later I was backing out of the driveway and the backup camera display had rotated 180 degrees and was upside down. It has been upside down since.

My electrical shorts out, radio goes in and out and the ac/heat turns on and off! When I choose to turn off it will turn back on! When driving at night driving on paved road you can see the lights dim and brighten it has gotten worse since I got the car in 2024

I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.

Backup camera works when it wants to. Most times it's upside down, or staticky. Dealership says the only fix is to replace it, but we can't afford that. It's a safety hazard.

Driving down the road and when I try to make a right turn the car does not want to turn, it’s as if there’s no power steering. The fluid is not getting to the right side rack and pinion. The older models had a recall for this same issue and now my year model is having the same exact problem. It was not expected so it was difficult to turn into my own lane of traffic. Took it to a dodge dealer ship and they recommended replacing it but since it’s not covered under my certified preowned warranty it has to wait. No warnings no lights nothing but shock

Received notice of recall last year in the mail TWICE and parts are still not available at any local dealer to get fixed. We have dealt with this issue for over 2 years now with no solution

back up video camera upside down. first it was a camera with a line through it; now it is upside down.

Rear back up camera upside down sometimes flashes in and out or just black at times.

The contact owns a 2020 Dodge Journey. The contact stated that while reversing, the rearview camera image was displayed upside down, sideways, and occasionally blank. Additionally, the pedestrian warning system was inoperable. There was no warning light illuminated. Additionally, the contact stated that front driver's side window failed to roll down or roll up while engaging the power door window switch. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Backup camera goes out while you are going in reverse. Goes in and out and doesn’t work.

I have brought the car to the dealership three times. It stalls and hesitates when accelerating. The dealership cannot recreate the issue because it only happens after you've been driving all day running errands and they don't have anyone that can duplicate the problem. It has stalled on me several times in traffic are leaving fast food. Restaurants with my grandchildren installed across three lanes of traffic and when backing out of the driveway it stalled on the highway. The dealership explained to me that this particular motor consumes oil and goes into a protection mode. There are no check engine lights. Are any warning lights that ever come on in the vehicle. I only have 33,000 mi . I was explained to me that I need to start checking my oil about every thousand miles but that is just a manufacturer's defect in the motor and it just consumes oil. That was told to me by Benjamin ,My service advisor at Ralph Sellers Dodge Chrysler Jeep I'm now scared to drive my vehicle.

We fixed the driver-side headlight has moisture inside for $189 on 08/01/23. Now, the passenger-side headlight has moisture again. We think that the headlights must be defective headlight. Would you please check that?

The contact owns a 2020 Doge Journey equipped with Nexen tires, Tire Line: N PRIZ RH7, Tire Size: 225/65/R17, DOT Number: UAHT1AKL4019. The contact stated that while driving at an undisclosed speed, the rear driver’s and passenger’s side tread belt failed. Upon inspecting the vehicle, the contact became aware that there was a bubble on each tire. The vehicle was taken to a tire shop where it was determined that the tires needed to be replaced. The vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.

My 2020 Dodge Journey has a persistent issue with the passenger-side headlight. Despite multiple bulb replacements, the problem continues, leading to failure of vehicle inspections. Three independent mechanics have examined the vehicle, consistently identifying the problem as originating within the headlight socket or wiring harness, yet no warning light indicates a malfunction. This recurring failure appears to be a known issue affecting other Dodge Journey models, specifically impacting the passenger-side headlight. While I have experienced no other electrical problems since purchasing the vehicle, Dodge is requesting a $200 diagnostic fee to confirm a suspected wiring harness fault. I respectfully request a resolution to this recurring problem, given its apparent prevalence within the Dodge Journey model range and the lack of any contributing factors on my part.

My power steering went out after 35k miles driven, it was bought brand new off the showroom floor. I took it to a dodge dealership and the parts to fix it are under engineer review and back order and they could not fix it, they couldn’t give me a estimated time when they would be able to, I have been without a car to drive to and from work, school and my children’s dr appoints for 3 months now while still making my loan payments. I have called the manufacturer and they are going on week number 2 of the employee there helping me not being able to reach anyone via phone or email to respond on what to do, or even where to start.

About 4 months ago, the Backup camera image began showing up either upside down or flashing upside down on and off the screen. Also. The Bluetooth does not always stay engaged and will randomly disconnect and then reconnect your phone even while driving.

I purchased my 2020 Dodge Journey brand new. About 2 years ago the back up camera view flipped upside down. I took it to the dealership where I was told it wasn’t covered on a warranty and it would be close to $800 to replace. They said it has to be replaced and cannot just be fixed. After doing a lot of research online about this it seems like a very, very common problem. This should absolutely be a recall.

My rear back up camera most of the time does not work. Sometimes it will work then mid backing up it will go black or show the picture upside down or have green lines in it. I have had this vehicle since 11/2021 and the camera started doing this in 2022. I feel like it is a safety issuse as it is hard to see in the rear view mirrors when backing up.

The contact owns a 2020 Dodge Journey. The contact experienced a driver's seat belt functionality failure. There was a seat belt warning light. The vehicle was taken to the local dealer which diagnosed failure with the seat belt. The seat belt was not repaired due to the part not being available. The manufacturer was not notified of the failure. The approximate failure mileage was 142,000