Dodge · Journey · 2020
2020 Dodge Journey
1
Recall
57
Complaints
4/5
Safety Rating
The 2020 Dodge Journey has 1 recall and 57 owner-reported complaints on file with NHTSA. Overall safety rating: 4 out of 5 stars. Most reported issue: unknown or other (14 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Dodge Journey page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is unknown or other with 14 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Review the recall section even if the total is smaller, because a limited number of recalls can still point to meaningful safety actions.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Dodge Journey currently shows 1 NHTSA recall listed on this page and 57 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 4/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are unknown or other (14), electrical system (6), engine (4).
- Vehicle
- 2020 Dodge Journey
- Recalls
- 1
- Complaints
- 57
- Safety Rating
- 4/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
18.5% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: NoLane Departure Warning: No
Recall Notices
NHTSANHTSA ID: 25V552000August 26, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Remedy Status
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Owner Complaints
57 totalELECTRICAL SYSTEM,VISIBILITY/WIPER
Apr 11, 2026
Backup camera has been recalled several months ago but no remedy has been made yet. I’ve also noticed when I turn on the wipers my screens including the dash and entertainment go dark and barely visible.
UNKNOWN OR OTHER
Mar 24, 2026
Backup camera recalled August 2025, noticed received in the mail however when attempted to fix it he camera I was told they are waiting to get parts in stock. It has now been several months and they still do not have parts to repair the recall. I have had multiple instances where...
Preview excerpt
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Mar 2, 2026
The car door locks fail to lock/unlock. Outside, it has been intermittent, meaning at times, my key fob will unlock/lock the doors but at times will it work. I tried to lock my car after parking and the car buttons wouldn’t work and the car horn just beeped when I tried to use th...
Preview excerpt
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
Feb 26, 2026
If you turn the air or heat off it turns itself back on. Sometimes none of the botton on the dash responds to any command including turning the radio air or anything off or on.
ENGINE
Jan 29, 2026
I am filing this complaint to report a repeated safety-related defect involving the engine thermostat in my 2020 Dodge Journey and to formally request an investigation by the NHTSA Office of Defects Investigation (ODI). The thermostat in this vehicle has failed twice, despite be...
Preview excerpt
ELECTRICAL SYSTEM
FIRENov 29, 2025
The contact stated that their father owned a 2020 Dodge Journey. The contact stated that while driving at 10 MPH, the vehicle began making an abnormal noise. The Electronic Throttle Control (ETC) system warning light was illuminated. The contact began to head back home when anoth...
Preview excerpt
ENGINE
Nov 24, 2025
The contact owns a 2020 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and then lost motive power, with the check engine warning light illuminated after the loss of power. The vehicle was towed to the dealer, where it was not d...
Preview excerpt
ENGINE AND ENGINE COOLING
Oct 25, 2025
The contact owns a 2020 Dodge Journey. The contact stated that while driving approximately 70 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine warning light illuminated after the vehicle stalled. The contact pulled over to the side of the r...
Preview excerpt
POWER TRAIN,ENGINE
Oct 25, 2025
Driving on highway 26 at 70 miles in Newberry, SC, the truck hesitated and cut of stalled, was able to get it of the road before it died, push the button to try to start, Engine light came on and dashboard went out, steam coming from the hood, got the children out of the car, on ...
Preview excerpt
BACK OVER PREVENTION
Aug 26, 2025
The contact owns a 2020 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time ...
Preview excerpt
Showing 10 recent complaints from 57 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Dodge models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Dodge Journey Years
2019 Dodge JourneyCompare this year against 2020 for complaint and recall shifts.1r85c2018 Dodge JourneyCompare this year against 2020 for complaint and recall shifts.6r215c2017 Dodge JourneyCompare this year against 2020 for complaint and recall shifts.2r192c2016 Dodge JourneyCompare this year against 2020 for complaint and recall shifts.4r377c2015 Dodge JourneyCompare this year against 2020 for complaint and recall shifts.6r545c2014 Dodge JourneyCompare this year against 2020 for complaint and recall shifts.7r406c
More 2020 Dodge Models
2020 Dodge ChargerAnother 2020 Dodge option for same-year comparison.3r54c2020 Dodge DurangoAnother 2020 Dodge option for same-year comparison.2r50c2020 Dodge ChallengerAnother 2020 Dodge option for same-year comparison.1r19c2020 Dodge Grand CaravanAnother 2020 Dodge option for same-year comparison.1r15c
Frequently Asked Questions
How many recalls does the 2020 Dodge Journey have?
The 2020 Dodge Journey has 1 recall recorded by NHTSA.
How many complaints have been filed for the 2020 Dodge Journey?
NHTSA has received 57 owner-reported complaints for the 2020 Dodge Journey.
What is the NHTSA safety rating for the 2020 Dodge Journey?
The 2020 Dodge Journey received an overall safety rating of 4 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Dodge Journey?
The most commonly reported complaint categories for the 2020 Dodge Journey are unknown or other (14 reports), electrical system (6 reports), engine (4 reports).
Does the 2020 Dodge Journey have any recalls?
Yes. NHTSA has 1 recall on record for the 2020 Dodge Journey. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.