2019 Ford Ecosport Complaint Log

The contact owns a 2019 Ford EcoSport. The contact stated after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the thermostat was stuck open and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.

recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.

engine oil pressure light came on parked car. had towed to dealership .ford dealership says oil pump failed need engine replacement

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the "Low Oil Pressure" warning light illuminated. The contact was able to exit the highway and arrived at the destination. The contact called a dealer and was advised by the dealer not to drive the vehicle. The contact stated that she had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after the vehicle was idling at a stop sign, several audible alerts sounded within the vehicle. The contact started making a right turn and the vehicle started losing motive power shortly, causing the contact to coast to the side of the road and restart the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the oil failed to reach the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue. The failure mileage was 75,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75 MPH, the vehicle stalled without warning. The contact was able to coast to the side of the road where the "Low Oil Engine Pressure" message was displayed. The vehicle was towed to the residence. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 67,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 35 - 40 MPH, the engine started running loudly and began making a noise that made it seem as if the engine was choking. The oil pressure warning light was illuminated. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 142,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65-70 MPH, there was a rattling sound coming from underneath the hood of the vehicle and the vehicle started to decelerate. The check engine, low engine oil pressure, and check oil warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was referred to the dealer for the repair. The vehicle was taken to the dealer who confirmed the diagnosis of engine failure and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue and opened a case regarding the failure. The failure mileage was 68,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehicle shuddered. No warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 96,000.

January 2nd 2024 at 4:45pm driving at the speed of 57 mph on the highway. Alert appeared on my dashboard Low Engine Fuel. The vehicle was slowing down and there was a loud knocking sounds. My safety was at risk due to ongoing traffic which my speed was dangerously reduced. I was able to make it to the Ford AutoNation Dealership which conducted a diagnostic test results was an engine replacement. Ford Dealer never brought up a recall on the engine oil pump part. I had to notify them after finding out myself with research. CarFax and KellyBlue sent out alerts about this after my accident on January 4th 2024. The vehicle has been in great condition with upkeep of oil changes, tire rotations and brakes. All of the vehicle services and repair was at a Ford dealership. Currently my vehicle mileage is 64,861.

The contact owns a 2019 Ford EcoSport. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The check engine and oil pressure warning lights remained illuminated. The vehicle was taken to a local service center which diagnosed that the oil pressure sending unit and engine camshaft were faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact was informed that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the part was not yet available. The failure mileage was 78,000. The contact stated the Capital Ford in Raleigh, NC said that the parts would be available sometime around the 2nd quarter of the year, which is April, May or June, August at the latest. The contact was however informed that the car could be repaired prior to the 2nd quarter for $8,000 out of pocket. Further stating that they would not be able to provide the contact with a loaner car, and that the contact would have to pay out of pocket for a rental car.

APIM fault affecting Backup camera and Handsfree phone system (JK2T-14G371-CCC) The issue seemed to be the result of a sudden glitch. That occurred in January 2024. The screen appeared as if the system was rebooting, then it went dark and would not come back on, no longer displaying the camera feed from the rear camera when the transmission is put in reverse. After consulting the owners manual, and trying to follow the steps for a hard reset, and reinstalling the SYNC software; the system continued to be unresponsive. After this, the vehicle was brought to Autonation Ford Memphis for diagnosis, upon which the Dealer confirmed the faulty APIM. (Part Code: JK2T-14G371-CCC) As a result of the faulty component, the Driver is unable to make use of Driver safety features such as the Rear view camera, handsfree phone system, and other vehicle information through the SYNC screen, increasing the risk of a crash

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at undisclosed speeds, the vehicle was slow to respond. Additionally, the contact stated that the vehicle was hesitating while starting. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 82,630. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was contacted and informed the contact that the parts were not yet available for the recall repair. The vehicle had not been diagnosed or repaired. The contact wrote a letter and sent an email to the manufacturer. The manufacturer responded and stated that whenever parts became available, another notice would be sent. The contact had not experienced a failure.

[XXX] [XXX] [XXX] March 24, 2026 ` NHTSA Safety Complaint Summary My 2019 Ford (VIN: [XXX] ) has an unresolved safety recall issued in January 2024. Two repair attempts were made: - May 2025: Vehicle kept 41 days; recall repair not completed - January 18, 2026: Second attempt; recall repair still not completed The defect remains unresolved. I am the caregiver of a special‑needs son, and the extended loss of transportation has caused hardship. I am requesting review and documentation of these failed recall attempts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 40 MPH, the vehicle failed to respond. The check engine and the wrench warning lights were illuminated. On another occasion, while driving the vehicle at an undisclosed speed, the vehicle shut off without warning. An independent mechanic diagnosed the vehicle with engine failure. The vehicle started to lose motive power and progressively continued to stall and shut off. The vehicle was taken to the dealer and received undisclosed repairs; however, while driving to the residence the vehicle shut off three times. The dealer informed the contact to stop driving the vehicle and a tow truck was sent to pick up the vehicle. The vehicle had been with the dealer awaiting the repair until May 1, 2024. The failure mileage was approximately 69,576. VIN tool confirms parts not available.

Car currently isn’t driveable due to vehicle stopping on the highway. Engine light came on and oil pressure was lost. I can’t wait till recall to get car fixed nor can afford repairs

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Oil pressure drop with noticeable loss of power. Loss of Turbo. Engine is full of oil and has been maintained but engine is not being lubricated. Engine parts are grinding.

The contact owns a 2019 Ford EcoSport. The contact stated while driving 50 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to the dealer. The vehicle was diagnosed with needing to reset the RVN. The vehicle was repaired. The contact stated that the vehicle stalled two more times after the repair. The vehicle was taken to the dealer and was diagnosed with a blown engine. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) the following day; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer acknowledged the recall, and advised the contact that they would fix the vehicle; however, parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 210,129. VIN tool confirms parts not available.

It gave me an engine code saying there was a connection issue but the car was drivable and that i needed to schedule service. No code saying your engine is failing. It was the holidays. Dealers were closing so i figured I'd call and schedule it for service. Never got the chance as it seized up on the interstate at 60mph. Thankfully i was able to safely get it to the emergency lane and then towed to the dealer. They are now saying i need a new engine due to oil pump failure and are refusing to cover the cost. I feel like this is due to there malfunction and they should be responsible.

Oil pressure dropped and motor locked up. Only has 130,000 miles on it. Only car I own and now I'm walking.

The contact owns a 2019 Ford EcoSport. The contact stated while driving 45 MPH, the low oil pressure warning light illuminated, and the vehicle lost motive power. The contact pulled over and checked the oil level, and the oil level showed full. The contact drove the vehicle to the gas station and added oil however, the failure persisted. While driving to the dealer, the Auto Start/Stop, Shift to Park, and Restart warning light illuminated. The vehicle was diagnosed by the dealer and was awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 69,576.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My engine died/ car turned off and would not restart with less that a 1/4 mile notice of the warning from the vehicle. I was on a major highway and the warning alarm went off. I was in sight of the highway exit and decided to pull over there because of the extreme traffic flow and highway speed to other commuters. I only made it onto the exit ramp before the car completely died. I had only seconds to respond once the warning was given. Thank heavens I was near the exit ramp or I may have been stranded in the middle of the traffic lane with cars buzzing by me at 80 MPH! I was shocked to have a catastrophic engine failure within seconds of the warning notification. I would have thought the warning alarm would have afforded me more time to react or investigate before that type of motor failure. The dealer's service rep told me that once the oil belt breaks inside the engine the damage is pretty much terminal to the vehicle and that is was a common complaint with that type of car!

oil pump failure and now motor failure.

Motor failure when low oil pressure sensor came on. car had plenty of oil . up to date on oil changes and service. 69457 miles.

On the evening of 12/20/2023 suddenly the loss of engine oil pressure with an illuminated oil pressure warning lamp came on and the engine started knocking loudly. Then as we pulled out of traffic into a parking lot spot it died and would not restart. We were in heavy traffic and if we were not able to exit as quickly as we did our family would have been stranded and blocking in the heavy traffic. Was able to start it after it cooled but the engine continued to knock and within 1 minute the oil pressure warning lamp came on. We have not taken it to a repair shop as it is at 61k miles. I had to have it towed home and are currently in a out of pocket rental. It will have to be towed for any type of service.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that before receiving the recall notice, the oil pump had failed. The contact stated that the manufacturer had no parts to complete the recall repair. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the oil pump, timing belt, and water pump needed to be replaced. The vehicle was repaired. The contact stated that while her daughter was driving at approximately 35 MPH, after picking up the vehicle from the independent mechanic, her daughter noticed that the vehicle was hesitating before shifting gear. The contact stated that later her son had driven the vehicle to a local shop and while returning to the residence, the "check engine" warning light was illuminated. The contact stated that the vehicle was parked and remained parked. The vehicle was not taken back to the independent mechanic. The vehicle had a failure after picking up the vehicle from the independent mechanic. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 51,799.

Low engine oil pressure light came on and engine clanking noises occurred while I was traveling on the interstate. I immediately pulled the vehicle over to a safe location. Vehicle was towed to local Ford Dealership Service Center. Was told by the service manager that Ford has been having issue with oil pump not sending oil to the engine and that I would likely need a new engine. Due to backlog of service requests, Ford has not inspected my vehicle to verify the specific issue.

The contact owns a 2019 Ford EcoSport. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light and low oil pressure warning light illuminated. The contact stated that an abnormally loud sound coming from the engine compartment. The contact's wife described the noise as a metal-on-metal grinding. Additionally, the vehicle was shaking erratically. The vehicle was towed to the dealer where it was diagnosed with catastrophic engine failure and that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 81,111.

My car drove fine up until the 12th. I hoped in my car to go get some medicine at target which is 8 minutes away from them. My car began to make really loud noises and my oil light came on. I knew it was within the time for me to get another routine oil change. I bought one quart of oil just to hold me over for two days. I started my car to go home and my engine light and oil light and maintenance light all came on and my car would not drive over 45mphs. When you would press the gas, it would stall for a second. Thursday, I went for my oil change and was turned away due to the sound of my car and also the man smelled my dipstick and gas was in my oil. I was told to immediately take my car to the shop. The car shop has had my car for about a week and half and reached out at first saying that my problem was my camshaft and also turbo with a few other codes. I receive a class earlier this week saying I need a new engine. My car is a 2019 ecosport with 55k miles on it. They are working on an appraisal and so far it’s already 6k. Still waiting for the final estimate to replace my engine

THE LOW PRESSURE OIL LIGHT CAME ON AND THE VEH. SLOWED DOWN SUDDENLY, I TURNED ON THE FLASHERS TO ALERT THE VEH BEHIND ME THAT I WAS HAVING A MECHANICAL PROBLEM, THEN A RATTLING NOISE IN THE ENGINE, WE STOPPED VEH AND HAD IT TOWED TO THE FORD DEALER, AFTER THEIR INSPECTION THEY SAID THE OIL PUMP HAD STOPPED PUMPING CAUSE A BELT HAD FAILED INSIDE THE MOTOR. THEN QUOTED A $9000.00 DOLLAR REPAIR FOR A NEW MOTOR

The contact owns a 2019 Ford Escort. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While driving approximately 45 MPH, the vehicle lost motive power and the low oil pressure warning light was illuminated. The contact stated that the engine was making an abnormal rattling sound. The contact stopped turned the vehicle off and had the vehicle towed to the dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed and caused damage to the engine. The dealer informed the contact that the engine and the oil pump needed to be replaced; however, the replacement oil pump was not available. The vehicle was not repaired. The failure mileage was approximately 81,000. VIN tool confirms parts not available.

While driving out of state on highway with my children on 12/8/2023, oil light came on out of nowhere and no motor oil pressure warning came on. Car started losing power immediately and I had to pull off the road. Motor started knocking and I had to have the car towed to a local firestone as no ford dealers were open. There were no warning lamps on prior to this happening. We were stranded and had to have someone drive 2 hours to pick us up and rent a vehicle to get back to Texas. The ford dealership got the car on Monday, 12/11/2023, and is replacing the motor at their cost, but they told us that we have to go back to Tennessee to get a rental vehicle and we cannot do that. The motor is not going to ship until 12/27/2023 and as of today we are out of pocket over $1000 for this incident for food, lodging, rental car, tow and diagnostics and we have no car to drive. My children and I were left stranded for over 4 hours and were almost hit by a semi truck when my car started losing power.

Low engine oil pressure

The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 80 MPH, the engine made an abnormally loud pop, and smoke came up from underneath the hood. The vehicle then lost motive power. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic and was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was then towed to the dealer, where it was diagnosed that the piston had exploded, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000.

A “ engine oil pressure” message popped up on the dashboard of the vehicle while I was driving. The vehicle won’t not accelerate fast enough to keep up with traffic and when it did accelerate it was impossible to slow it down. The engine is defective and failed in this vehicle.

When I was driving on the freeway about an hour away from home, I got a light on my dash for "Low oil pressure." I immediately pulled off to the side and turned my car off. In the middle of a rainstorm and in the dark I checked under the hood and checked the oil level and it was normal. Remind you I got oil changes very frequently when recommended and at this time I got an oil change about 4 weeks before. I called a tow serve to have my car taken to my local mechanics shop. Immediately, the mechanic thought the worst and said it sounds like it might be an engine rebuild. He saw this issue before on other Ecosports as of recently with a degrading wet oil belt. That is what this issue was. The oil belt teeth were degrading and the arm holding the oil pump belt separated, causing loss of engine oil pressure. My engine was replaced after a week of being in the shop and it came with a very expensive mechanics bill.

While driving at freeway speed, no oil pressure warning came on and car lost power, pulled to side of highway and checked oil level, oil level fine (had just had it in to a ford dealer for service 3 days prior). Took immediately to closest ford dealer who refused to look at it (suspicious). Had it towed to family mechanic, who was able to ascertain (through research) this possible oil pump issue. Towed to closest ford dealer, who claimed it would be ready in 2 weeks. Took two months, requiring rental of car (was moving across country) and then payment of transport of vehicle across country. No communication or very little with only a “will be ready any day now” for the two months. At this point I am looking for reimbursement for the repairs along with reimbursement for additional costs incurred. (I also had to fly my finances to our new home, as she would not fit in the moving truck with her seeing eye dog).

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 75 MPH, the vehicle started losing motive power. The contact stated that the "low oil pressure" warning light was illuminated. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact stated that she was able to coast to the side of the road. The contact smelled a burning odor and saw smoke coming from underneath the hood. The contact s opened the hood and saw a cloud of white smoke. The contact stated that she had one quart of oil and added the quart to the engine, however she observed that the oil was gathering in a puddle underneath the vehicle. The Police arrived and helped the contact to restart the vehicle and exit the highway, however the vehicle still showed the "low oil pressure" warning on the instrument cluster. The contact had the vehicle towed to an independent mechanic who diagnosed that the oil pump had failed and referred the contact to a dealer. The vehicle was not repaired. The contact had recently received the recall notification for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and related the failure to the NHTSA Campaign. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.