2015 Ford Escape Body & Structure Problems

Rear passenger door won’t latch. Appears to be a problem with the mechanism in the door. It remains stationary when the door handle is pulled. Door doesn’t stay closed when driving. No accidents, no injuries. Initial occurrence happened when parked.

The contact owns a 2015 Ford Escape. The contact stated upon entering the rear passenger’s door, the contact became aware that the door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: RQ19005 (Latches/Locks/Linkages, Structure). The manufacturer was not notified of the failure. The failure mileage was unknown.

For the second time, the plastic retaining nuts have come off of the splash shield underneath to come lose and almost causing an incident. No warning prior to the failure.

The door panel falls off the door very easily and then becomes stuck. The door cannot open due to the panel catching on the floor of the car. This is dangerous to have a door that does not work. I brought my car to Ford to get this fixed and after having my car for 6 days, the next time I drove on the freeway it fell off again and has the same problem. I've seen multiple reports of this

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT AFTER PURCHASING THE VEHICLE, THE HATCH FAILED TO CLOSE. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO NOTIFY THE DEALER OF THE FAILURE. THE CONTACT CALLED THE LOCAL DEALER FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180, (817)500-0096) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.*DT CONSUMER STATES THAT SHE INFORMED OTHER DEALERS OF THE FAILURE AND WAS TOLD THAT HER VEHICLE WAS NOT COVERED UNDER THE RECALL.

AFTER HEAVY RAIN, MY HEADLINER HAS WATER THAT SEEPS UP FROM THE PLASTIC MOLDING IN THE A-PILLAR UP TOWARD THE DRIVER SIDE VISOR. THE PANORAMIC ROOF DRAIN WAS CLEARED BY THE TECHNICIANS. I TOLD THEM THAT I HAD READ ABOUT ROOF RACK ISSUES WITH THE ESCAPE WAS TOLD IT WAS FIXED. IT STILL IS LEAKING AFTER RAIN. IT HAPPENS IN THE RAIN WHETHER THE CAR IS STATIONARY OR IN MOTION. I HAVE BEEN TOLD THAT THIS IS NOT A COVERED ITEM; HOWEVER, THERE IS NO "WEAR AND TEAR" AS I HAVE NEVER USED THE ROOF RACK AND HAVE OWNED THE CAR FOR LESS THAN 3 YEARS. THIS HAS COME UP AS A TECHNICAL SERVICE BULLETIN SO FORD IS AWARE OF THE ISSUE. THIS SHOULD BE A RECALL/SAFETY ISSUE SINCE THERE IS A SERVICE BULLETIN REGARDING IT ALREADY.

THE DOOR LATCH FAILED. THIS RESULTS IN A DOOR THAT WILL FLY OPEN AND WON'T CLOSE. THE VEHICLE WAS STATIONARY AT THE TIME OF FAILURE.

The contact owns a 2015 Ford Escape. The contact stated while driving at 45 MPH, he noticed that the front end of the vehicle was vibrating. A bystander informed the contact that a part had detached and was dragging underneath the front end of the vehicle. The contact veered to the side of the road and noticed that the skid plate or engine splash guard had detached. The vehicle was taken to the dealer and diagnosed that the skid plate and inserts needed to be replaced. The vehicle was not repaired. The contact purchased the skid plate and screws from the dealer and the vehicle was taken to an independent mechanic. The independent mechanic replaced the skid plate and the screws; however, the failure reoccurred while driving. The contact stated that the skid plate was replaced two more times and the screws were replaced 3 more times by an independent mechanic; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 45,000.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING, IT WAS DISCOVERED THAT THE SUBFRAME ENGINE SAFETY SHIELD HAD LOOSENED AND WAS NOT PROPERLY SECURED TO THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REMOVED THE SAFETY SHIELD FROM THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000. INVALID VIN.

BLACK PAINT FADE-ING TO WHITE ABOVE FRONT WINDSHIELD.

DURING MY LAST OIL CHANGE, 12/23/2019, I WAS TOLD THE TECHNICIAN TOLD HE COULD NOT RE-ATTACH MY "SPLASH SHIELD" DUE EXCESSIVE RUST WHERE THE SHIELD FASTENERS ARE SUPPOSED TO HOLD THE SHIELD IN PLACE. APPROXIMATELY 10 SCREWS CANNOT BE RE-INSTALLED DUE TO RUST. THIS SHIELD IF RE-ATTACHED COULD HAVE FALLEN OFF DURING OPERATION CAUSING UNKNOWN MULTIPLE ISSUES INCLUDING CAUSING A CRASH. MY PROBLEM OCCURRED DURING AN OIL CHANGE, SO I WAS STATIONARY IN THE OIL CHANGE SHOP.

REAR DRIVER SIDE DOOR BECOMES STUCK. ON AT LEAST 3 DIFFERENT OCCASIONS, THE CLIPS ATTACHING THE PLASTIC PANEL TO THE INSIDE OF THE DOOR BREAK, CAUSING THE PLASTIC TO STICK AGAINST THE DOOR FRAME AND RESULTING IN THE DOOR NOT OPENING. THIS IS A SERIOUS SAFETY ISSUE! EACH TIME, THE CAR HAS BEEN STATIONARY WHEN I HAVE NOTICED THE PROBLEM. ALL OF A SUDDEN, THE DOOR WILL BECOME DIFFICULT TO OPEN ("STICKY") OR DOES NOT OPEN AT ALL. I HAVE TAKEN THE CAR TO BE FIXED AT 2 DIFFERENT FORD DEALERSHIPS, BOTH OF WHICH WILL ONLY REPLACE THE CLIPS AND ADD EXTRA SCREWS TO HOLD THE PLASTIC ON THE DOOR. WITH ONLY REPLACEMENT OF CLIPS, THE DOOR WORKED FOR APPROXIMATELY 6 MONTHS. WITH THE ADDITIONAL SCREWS, THE DOOR WORKED FOR APPROXIMATELY 2 YEARS. HOWEVER, NOW THAT THE CAR IS NO LONGER UNDER WARRANTY, I WAS CHARGED $140.77 TO REPLACE A FEW PLASTIC CLIPS. NEITHER DEALER HAS OFFERED A SOLUTION TO THE PROBLEM, ONLY THIS "BAND-AID." ADDITIONALLY, AFTER HAVING SO MUCH REPEATED DIFFICULTY OPENING THIS DOOR, THE PLASTIC HAS NOW CRACKED SIGNIFICANTLY AND THE DEALERSHIP DID NOT FIX OR REPLACE IT. BUT THEY CONTINUE TO TELL ME THAT THE DOOR IS "FIXED" BECAUSE IT CAN OPEN AT THE MOMENT. I HAVE 2 CARSEATS IN THE BACK OF THIS VEHICLE AND WANT A FIX TO THIS PROBLEM. I CANNOT RISK A DOOR NOT OPENING WHEN THERE ARE CHILDREN IN THE BACK SEAT!

MY LEFT BACK PASSENGER DOOR PANEL KEEPS PULLING OFF THE DOOR AND PREVENTS THE DOOR FROM OPENING. I LITERALLY HAVE TO EITHER PULL THE DOOR SO HARD FROM THE OUTSIDE TO GET IT OPEN OR CLIMB IN THE BACK FROM THE RIGHT BACK PASSENGER DOOR TO PULL THE PANEL UP SLOWLY AS SOMEONE IS SLOWLY OPENING THE DOOR FROM THE OUTSIDE. I HAVE TAKEN THE VEHICLE UP TO THE LOU FUSZ FORD DEALERSHIP IN CHESTERFIELD, MO., WHERE I PURCHASED THE VEHICLE TWICE ALREADY AND THIS WILL BE THE THIRD TIME! THE FIRST TIME I WAS TOLD THEY NEEDED TO REPLACE THE PANELS CLIPS. THE SECOND TIME I WAS TOLD THE NEEDED TO REPLACE THE WHOLE PANEL. NOW, I AM NOT SURE WHY THE PANEL KEEPS PULLING OFF AND PREVENTS THE DOOR FROM OPENING. I FEEL IT IS A HAZARD TO MY CHILDREN. WHAT COULD HAPPEN IF WE WERE IN A CRASH AND THEY COULD NOT GET OUT OF THEIR DOOR?

THE LIFTGATE LATCH FAILED CAUSING THE LIFTGATE TO NOT PROPERLY CLOSE AND BE SECURED. WE HAD TO DRIVE WITH THE GATE OPEN AS IT WOULD NOT LATCH. THE VEHICLE HAS A RECALL FOR THE DOOR LATCHES WHICH ARE SIMILAR. THE LIFT GATE LATCH SHOULD HAVE BEEN INCLUDED IN THE RECALL HOWEVER ACCORDING TO OLATHE FORD 913-325-4360, THIS IS NOT COVERED UNDER THE RECALL AND IS A COST TO ME OF OVER $350.00 REFER TO RECALL NOTICE NHTSA CAMPAIGN NUMBER: 16V643000 WHICH DOES NOT SPECIFY JUST THE 4 DOORS, JUST "DOORS" HOWEVER THE REAR LIFT DOOR PER THE DEALER IS NOT INCLUDED

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS DO TO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LONG MCARTHUR FORD (3450 S 9TH ST, SALINA, KS 67401 (785) 823-2237) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECALL 16S30 SIDE DOOR LATCH MAY BREAK. FORD SENT OUT RECALL MAY 2017. I HAVE BEEN WAITING SINCE THEN TO GET THIS RECALL COMPLETED. I HAVE BEEN ON A WAITING LIST SINCE THEN AT A FORD DEALER. THE DEALER STATES THAT THEY CAN ONLY GET 1 OR 2 PARTS A MONTH AND I AM ON A WAITING LIST. I CALLED FORD ON THIS ISSUE AND WAS TOLD IN BROKEN ENGLISH THAT FORD HAS THE PARTS. I MENTION THAT THERE IS A WAITING LIST FOR THE PART. AGAIN WAS TOLD FORD HAS THE PARTS. I ASKED ANOTHER FORD DEALER ABOUT THE PART SHORTAGE AND THEY CONFIRMED IT ALSO. SO MY COMPLAINT IS WHY IS FORD TAKING SO LONG TO GET THE PARTS OUT?

1 MES QUE COMPR Y ME DI CUENTA QUE YA NO CIERRA LO E TRADO EN MOVIMIENTO NO A PASADO NINGN ACCIDENTE.SOLO QUE ENTRE MS MS SE ABRE

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE LIFTGATE ON THE VEHICLE KEPT COMING DOWN AND WOULD NOT STAY SUSPENDED. THE DEALER (JIM NAVARRE FORD, 2051 W MONROE RD, ALMA, MI 48801) WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TAKEN TO THE DEALER A TOTAL OF THREE TIMES, BUT NO FAILURES COULD BE FOUND. THE FAILURE MILEAGE WAS 17,000.

DOOR HANDLES AND LOCKS RECALL. THEY SENT US A RECALL NOTICE ABOUT 6 WEEKS AGO. WE CALLED TO MAKE AN APPOINTMENT AND THEY SAID IT WOULD TAKE ABOUT 2 WEEKS TO GET THE PART AND THEY WOULD PUT US ON THEIR WAIT LIST AND CALL US. THEY HAVE NOT CALLED US AND WE HAVE CALLED SEVERAL TIMES AND THEY KEEP PUTTING US OFF WITH THE EXCUSE THAT THERE WERE SO MANY CALLS IT WAS TAKING LONGER THEN THEY EXPECTED. THEY HAD TOLD US THAT THEY PUT US AT THE TOP OF THE LIST BECAUSE WE WERE AMONG THE FIRST TO CALL. WE WONDER IF THERE IS THAT LONG OF A LIST OR ARE THEY BLOWING US OFF. MEANWHILE THERE IS A WITHIN INDUSTRY NOTE FOR A PROBLEM WITH THAT MODEL CAR WITH THE FRONT DRIVER AND PASSENGER SEATS NOT BEING SEATED CORRECTLY IN THE BODY OF THE CAR (NO RECALL NOTICE YET) AS WELL AS THE PROBLEM WITH THE DOOR HANDLES. WE GOT THE RECALL NOTICE THE BEGINNING OF MAY AND THIS IS THE BEGINNING OF AUGUST AND THE PROBLEM HAS STILL NOT BEEN RESOLVED.

GOT A LETTER ABOUT THE RECALL BACK IN OCTOBER. HAD SCHEDULED A OIL CHANGE FOR NOVEMBER 16TH AT PARKWAY FORD IN OGDENSBURG, NY. I TOLD THEM ABOUT THE RECALL WHEN I HANDED THEM MY KEYS. AFTER THE OIL CHANGE WAS DONE THEY TOLD ME THAT THE PARTS WILL NOT BE AVAILABLE UNTIL SOMETIME AFTER JANUARY. THEY SAID IF I HAD ANY PROBLEMS TO COME BACK AND THEY WILL "TRY" TO FIX IT. ONCE THE RECALL HAS BEEN SENT OUT TO THE PUBLIC THEN THE DEALERS SHOULD HAVE ENOUGH PARTS SENT TO THEM SO THE DEALERS CAN FIX THE REPAIRS??