2014 Ford Explorer Complaint Log

Hi my name is [XXX] and Im an owner of a 2014 Ford Explorer sport my vehicle is at the service department for almost 2 months already before i took the vehicle into the dealership to get fix i was going to have a car crash thanks to the front tires of the car. Both front tires locked and the car slide really bad that day the steering wheel went loose and i wasnt able to control the vehicle. I took it to the service department at a ford dealership where I was told that the ABS was falling the computer module was not working and the traction control has an issue too INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle has code C0063-64ABS. Also has a problem with the restraint control module and ABS module causing the front tires to lock and make the car slide. I was about to get into a car crash on Oct 24,2024 because the cars front tires locked and just slide from one side to other the steering wheel went loose and I wasn't able to control the car I took it to ford dealership where they told me that it has the code that appears at the beginning of this message

Safety recall for A pillar not being performed after issue was confirmed by Ford dealership. I have been waiting 5 months for repairs to be made. No update given by dealership as to when repairs will be available. Safety issue

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trim clips detached from the vehicle. The vehicle was not repaired. The failure mileage was unavailable.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the back-over prevention camera displayed a black screen. In addition, the error message indicated that the back-over prevention camera was unavailable. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at approximately 60 MPH, the driver's side A Pillar trim was blown off the vehicle. The contact was unable to stop to retrieve the trim piece from the highway. The failure mileage was approximately 116,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 20 MPH and making a left turn, the vehicle suddenly lost power steering functionality. The traction control and the electronic stability control warning light were illuminated. The vehicle was towed to an independent mechanic, where the contact was informed that the failure might be related to the power steering control module(PSCM); however, the vehicle was not diagnosed or repaired. No further information was provided. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 170,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I'm writing regarding recall: October 13, 2025 NHTSA CAMPAIGN NUMBER: 25V695000 Rearview Camera Image May Not Display A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash. I have a 2014 Ford Explorer and the rearview camera failed approximately 1 year ago. I have experienced intermittent image, partial image, and no image at all. Is there some reason the 2014 Ford Explorer is not included in the recall ?

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH, the air bag warning light was blinking off and on. The contact had taken the vehicle to an independent mechanic and was informed that the vehicle needed to be taken to a dealer for assistance. The contact stated that the dealer diagnosed the vehicle and determined that the second-row seat belt harnesses had an electrical issue which was preventing the air bags from functioning as needed in the rear seat harnesses and the passenger and driver's frontal air bags. The dealer referenced Technical Service Bulletin Number: 16-0001 as a possible fix to repair the vehicle. The contact was provided an estimate for the repair but declined to pay for the repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 50,000.

The electric steering went out on my way home on a very curvy road. The rack and pinion apparently has failed. Please recall this part to get it fixed before someone gets hurt.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trim pieces detached. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); the VIN was included, but the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 40 MPH, the vehicle lost power steering functionality, causing the steering wheel to become difficult to turn in either direction. The vehicle was towed to the local mechanic who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 60,346.

The vehicle inspection to see if our vehicle qualified for the recall to replace the A-Pillar trim was done well over a year ago. The inventory has been on backorder for over a year as well. The windshield desperately needs replaced for safety reasons and the windshield cannot be replaced without replacing these recalled pieces. We are having to pay $200 extra out of pocket to replace these defective pieces. According to Ford they will not reimburse for the repair since they notified us of the recall, but they haven't been able to fix the problem in a timely manner and we need a new windshield immediately. So I believe they should reimburse us for these parts we have to pay out of pocket for due to not being able to fix the recall.

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH, the vehicle made an abnormal sound and lost power steering functionality. No warning light was illuminated. The contact research and was made aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The vehicle was not drivable and was towed to an independent mechanic to be diagnostic tested. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.

The steering wheel failed out of nowhere and is now making a hub bearing grind sound the vehicle tells me “power steering assist fault”.

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH and attempting to make a left turn, the power steering failed without warning. The contact depressed the brake pedal and turned the vehicle off. After waiting for a while, the contact restarted the vehicle and continued driving at slower speeds. The contact noticed that when the steering wheel was turned to the left or the right, the steering wheel seized and jerked the steering wheel and the vehicle moved in the direction as intended. The vehicle was taken to a body shop where the vehicle was inspected, and the contact was made aware that the vehicle had an electric power steering assist, not a hydraulic power steering fluid system. The contact was referred to the dealer for assistance. The dealer was contacted, and an appointment was scheduled; however, the vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 149,000.

I was making a u turn and the power steering all but gave out on me. And a message came up on the dash saying “ steering assist fault service required. Luckily I was going at a very slow speed and was close to home. This could be a major problem if on a freeway

While driving the Ford Explorer the Electronic steering fails and can cause a crash.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000. VIN tool confirms parts not available.

My airbag light on it just turned on this morning then started flashing

The whole power steering system has failed as it was being driven in a parking lot. It was at low speeds so no crash involved but was almost impossible to control or turn steering wheel. It said "power steering system needs serviced" but had been working fine when I parked it just a little while before.

The contact owns a 2014 Ford Explorer. The contact stated that the vehicle had lost power steering functionality with a message to “Drive Safely” displayed. The contact stated that while driving at approximately 65 MPH, the steering wheel seized, and the vehicle became difficult to maneuver. The contact pulled over to the side of the road and inspected the vehicle but was unable to find the cause for the failure. The contact was able to drive the vehicle to the destination where the vehicle stalled. The vehicle was towed to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not under recall. The manufacturer opened a case for the failure. The manufacturer had referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 180,000. The VIN was unavailable.

Steering noise. Steering will randomly lock up or extremely difficult to gain control. My car is a 2014 Ford Explorer bought new. 2011-13 & 2015-16 have recalls for steering issues realted to same symptoms and safety risk. Ford will not recall or procide cistomer care for this known safety risk for 2014 models.

My steering system needs to be replaced. While driving, my steering became very hard to control. My vehicle sways and I wrecked bc of it. Ford said it’s the steering gear that needs to be replaced for $2600. My driver and lane keeping assist lights came on when this started happening. My car needs a new sensor because of the wreck as well. This has prevented me from attending to everyday activities such as work. I have lost so much money and will probably lose everything I have like my home because of this. Ford needs to fix this now!

Lane keeping system malfunction. Steering assist malfunction. I have no power steering and it’s hard to control vehicle. Ford diagnosed that I need a new steering rack and sensor.

The contact owns a 2014 Ford Explorer. The contact stated that while driving 75-80 MPH in the right lane, the trim on the driver’s side of the vehicle detached from the windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

issue with driving between speeds of 25 to 45 mph. Believe that there is a problem with the torque converter as it feels as though it's shuttering during those speeds. speeds of 50 or higher miles per hour feel fine while driving.

The contact owns a 2014 Ford Explorer. The contact stated while driving 10 MPH, the steering wheel seized with the message “Steering Loss – Stop Safely” displayed. The contact was unable to turn the steering wheel. The contact stopped, turned off and restarted the vehicle; however, the steering wheel remained seized. The vehicle was towed to the contact's lot. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure, and informed the contact that there was no recall on the VIN related to the failure. The approximate failure mileage was 168,000.

The contact owns a 2014 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the electric power steering stopped functioning as intended. The traction control warning light was illuminated. The contact stated that the steering seized, and the vehicle was difficult to steer. In addition, the contact stated that the vehicle was jerking. The contact stated that the failure occurred while his minor children were seated in the rear seat of the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed power steering module. The contact was informed that the steering assembly needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 84,700.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 30-35 MPH, the driver's side windshield exterior A-pillar trim separated from the vehicle. The dealer was notified of the failure. The manufacturer was notified of the failure and sent the incorrect replacement part to the dealer. The dealer installed and taped the incorrect replacement part on the driver's side of the windshield; however, the part detached. Additionally, the contact stated that the passenger's side windshield exterior A-pillar trim had detached. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver's side A-pillar trim fractured and detached. The contact stated that the dealer arrived at the residence and inspected the vehicle; however, the contact was informed that parts were not available. The contact purchased the parts from Amazon; however, the contact had to apply tape to hold the parts in place. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that the driver's side B-pillar trim had fractured and detached. The contact referenced NHTSA Campaign Number: 25V347000 (Structure); however, the VIN was not included in the recall. Additionally, the back-over prevention camera screen displayed a black screen and an error message to call the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with electronic ABS module failure. The contact was informed that the electronic ABS module needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The contact was informed that the parts needed to complete the repair were on backorder and the contact was #90 on the waiting list. The manufacturer was made aware of the failure. The failure mileage was approximately 152,200.

Power Steering (Steering Assist) failure appeared during driving, steering suddenly was very hard and required a lot of force. After restarting the car, it initially worked, then failed again. Upon further restarts the Steering Assist warning appeared right at starting the car, power steering was not working, just made it to the shop to get it repaired. This is exeactly the same problem as in the 2011-2013 Ford Explorer (NHTSA 14V286000, Ford Recall 14S06). Ford needs to expand the recall to the 2014 model.

My APillar molding piece flew off the passenger side of my wind shield. I’m scared the other side will do the same thing and I don’t want anyone to get hurt but I have to use my car. I have been waiting 6 months for the parts… Also, whenever it rains my floorboards flood from water leaking through my windshield and could possibly get into my electronics as well.

The affected part that is part of the current recall, the plastic pillar piece came flying off my car tonight on my way home from work while I was on the interstate. Luckily there were no cars around me but it could have been a safety issue if there had been. I was unable to go retrieve the piece.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 40 MPH, the vehicle jerked abnormally, and the advancetrac, traction control, steering assist, and several other unknown warning lights illuminated. The contact stated that an unknown message was displayed. The vehicle was towed to the dealer, where it was determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 90,000.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the rearview camera displayed an inverted image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 160,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving 70 MPH on I-75, the A-pillar trim detached and was banging on the side of the windows. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer removed the trim down to the bolts. The vehicle was not repaired due to the parts being on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the electronic power steering gear. The contact was informed that the electronic power steering column needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.

Steering fault warning message came up service now and stability control lights engaged both on and off, I lost control of my steering and it completely tightened up as I was driving. I was driving 60 miles per hour when this happened. Depending on the severity of the failure, I was completely at risk with colliding with anything on the road. I brought it straight to the dealership where it has been sitting for a week since they are not able to drive it into the garage because the steering is locked up and the wheel will not move even though it will start and engage in drive. They need to actually tow it into the garage to complete diagnostics, I expect from other reports this is an expensive fix, but the risk to my life and others on the road is worth reporting. Ford needs to include this steering fault on the 2014 explorers in a recall. There were no issues with the steering prior to this happening. Ford knows about this issue, how many complaints and near misses is it going to take to fix this problem?

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 55 MPH the steering wheel seized. The vehicle was steered to the side of the road and restarted; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed and determined that the steering gear assembly needed to be replaced. The vehicle was not repaired. The failure mileage was 125,000.

My vehicle just stops and the Terrain management system fault comes on no matter what speed I’m going. It’s been doing it off and on for three years now. The dealership can’t figure out why. I’m thinking after doing some research that it’s the throttle body.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Lost of power steering while driving and ABS not engaging only flashing lights when getting close to object in front of you at higher speeds. Car inspection at oil change shows seized u joint for steering shaft

VEHICLE ENGINE LIGHT CAME ON. TOOK CAR INTO MECHANIC AND FOUND OUT A CODE POINTS TO A PROBLEM WITH THE TIMING CHAIN/CAM POSITION SENSOR. PRIOR TO THE ENGINE LIGHT COMING ON CAR PREVIOUSLY HAD (2) RANSOM ISSUES THAT NOW AFTER GETTING THE DIAGNOSIS MAKES SENSE WHY THE CAR WAS AT TIMES MAKING A FLUTTER SOUND WHEN STARTING ALONG WITH THE ENGINE RANDOMLY AT TIMES ACTING LIKE TO WAS GOING TO STOP RUNNING WHILE DRIVING THE VEHICLE. I TOLD FORD AND THE MECHANIC ABOUT IT PREVIOUSLY BUT THEY BOTH SAID AS LONG AS THERE'S NO ALARMS KEEP DRIVING IT. THE VEHICLE STILL DRIVES GOOD, BUT I WAS ADVISED NOT TO DRIVE IT UNTIL REPAIRS MADE. THE REPAIR IS $4,000.00 AND PUTTING THAT KIND OF MONEY INTO A VEHICLE THAT IS CURRENTLY VALUED AT $8 TO 10K WITH 136,000 BASED OFF MY RESEARCH IS NOT PRUDENT CONSIDERING OTHER THINGS THAT WILL EVENTUALLY NEED EXPENSIVE REPAIRS. I HAVE TAKEN GOOD CARE OF THE VEHICLE ALONG WITH KEEPING UP ON ALL SERVICES. DISCUSSED WITH A COUPLE EXPERIENCED FORD MECHANICS AND THIS REPAIR IS UNFORTUNATELY VERY COMMON. I BOUGHT THE EXTENDED WARRANTY WHEN THE CAR WAS NEW FOR YOUR INFORMATION. I HOPE FORD CAN STAND BEHIND THIS MECHANICAL FAILURE THAT APPARENTLY IS A KNOW ISSUE AND ACCOMMODATE ME FOR MY LOSS OF EQUITY IN A VEHICLE THAT SHOULD NOT BE HAVING THIS KIND OF WELL KNOWN BREAKDOWN. 1. VEHICLE IS AVAILABLE FOR INSPECTION 2. SAFETY AT RISK WHEN ENGINE LOSES POWER AND ALMOST STOPS RUNNING 3. YES, YESTERDAY I WAS AT THE LOCAL FORD DEALERSHIP MET THERE TOP "HEAVY END" MECHANIC WHO WAS VERY FAMILIAR WITH THE PROBLEM ALONG WITH (2) INDEPENDENT EXPERT MECHANICS FAMILIAR WITH THE DIAGNOSIS. 4. THE MANUFACTURER YESTERDAY SAW THE VEHICLE, AFTER TALKING TO THE HEAD MECHANIC, BASED OFF THE CODE AND SYSTEMS I DECIDED IT WAS NOT PRUDENT TO THROW MONEY AWAY ON GETTING AN OFFICIAL DIAGNOSIS BASED OFF MY COMFORT LEVEL FROM THE DISCUSSIONS WITH THE MECHANICS. 5. YES, THE CHECK ENGINE LIGHT CAME ON AND I HAD THE CAR PROMPTLY INSPECTED BY A MECHANIC.