2016 Ford Explorer Complaint Log

BURNING HAIR SMELL IN CABIN OF VEHICLE. NOTICE IT DURING BREAK IN INFORMED SERVICE ADVISER OF SMELL WHEN I TOOK THE VEHICLE IN FOR THE FIRST SERVICE. TAKEN BACK SEVERAL TIMES OVER THE LAST TWO YEARS WITCH RESULTS IN THE ODOR BEING WORST NOW THAN FIRST NOTICED. FORD HAS REPLACED THE AIR VENT LOCATED BETWEEN THE HOOD AND THE WINDSHIELD. THEY HAVE REPLACED BODY PANELS AND SEALED OPENING IN THE REAR OF THE VEHICLE. THE LAST REPAIR WAS TO REPLACE THE ENTIRE EXHAUST SYSTEM. DURING A TRIP TO FLORIDA AFTER THE EXHAUST REPLACEMENT WE WERE ABOUT 100 MILES FROM HOME DRIVING 70+ MPH ON I-10. WHEN MY WIFE COMPLAINED OF HER HEART POUNDING, FEELING NAUSEOUS AND PASSED OUT FOR A MOMENT. I NOTICED THAT I HAD A HEADACHE ALSO AND I IMMEDIATELY ROLLED THE WINDOW DOWN. WITHIN A FEW MINUTES MY WIFE FELT BETTER SO I DID NOT CONTINUE TO THE NEAREST HOSPITAL AS SHE HAD ASKED. WE DROVE WITH THE WINDOWS OPEN FOR THE REST OF OUR 525 MILE TRIP AND DROVE HOME WITH THEM DOWN FOR ANOTHER 525 MILE. SINCE RETURNING I HAVE WRITTEN A SECOND LETTER TO FORD EXPLAINING OUR COMPLAINT. NEED TO HAVE THE PROBLEM RESOLVED. MY WIFE HAS HEART ISSUES, TAKES BLOOD THINNERS AND MAY HAVE BEEN MORE SUSCEPTIBLE TO THE CARBON-MONOXIDE THAN I. SHE IS SCARED TO DRIVE THE VEHICLE VERY MUCH AND WE CAN NOT AFFORD TO PURCHASE ANOTHER ONE BECAUSE WE COULD NOT SELL THIS ONE WITH IT'S PROBLEMS.

AT HIGHWAY SPEED MY STEERING LOCKS UP AND TAKES GREAT EFFORT TO STEER. THEN LOOSENS FOR A BIT UNLESS KEPT IN THE SAME POSITION FOR MORE THAN SAY 30 SECONDS THEN LOCKS UP AGAIN. SOMETIMES WORSE THAN OTHERS. I ALMOST HIT A BARRIERS AT 75 TODAY 10/5/17.TURNS ARE WORSE THAN STRAIGHT. I WAS TOLD THAT THE FORD ELECTRONIC STEERING RACK NEEDS TO BE REPLACED AT A MIN. COST OF $1800 AS I HAVE 55000 MILES ON MY 2016. THIS IS UNSAFE! PLEASE HELP

EXHAUST FUMES ARE SOME HOW LEAKING THROUGH THE CABIN. FUMES ARE MOSTLY NOTICED WHEN GETTING ON THE FREEWAY OR HARD ACCELERATION.

EVERY TIME I DRIVE THE EXPLORER I GET TERRIBLE HEADACHES. MY 11 YEAR OLD DAUGHTER COMPLAINS OF THE SAME THING. HAVE TO KEEP WINDOWS CRACKED TO LET BAD SMELL OUT OF THE CABIN. WHEN WALKING NEAR CAR YOU CAN SMELL IT AND FILLS GARAGE WITH TERRIBLE SMELL

3-5 SECONDS AFTER A HARD ACCELERATION (NEAR OR AT FULL THROTTLE), THE CABIN FILLS WITH A STRONG, BURNING FLUID SMELL. I CANNOT PIN POINT THE SOURCE OF THE SMELL BUT IT HAPPENS 100% OF THE TIME. THIS HAPPENS ONLY IN MOTION UNDER HARD ACCELERATION ON ANY TYPE OF STREET. I USE 93 OCTANE AND FULL SYNTHETIC MOTORCRAFT 5W-30. I HAVE HAD THE VEHICLE IN FOR WARRANTY REPAIR FOR AN UNKNOWN NOISE AND I WAS TOLD THE EXHAUST WAS SLIGHTLY OUT OF ALIGNMENT. THIS DID NOT FIX THE NOISE AND THE SMELL HAS REMAINED AS WELL.

UPON STRONGER THAN USUAL ACCELERATION OR AT HIGHWAY SPEEDS OR BOTH, THE SMELL OF EXHAUST CAN BE DETECTED IN THE CABIN. UNDER HARD ACCELERATION, THE SMELL OF ROTTEN EGGS BECOMES VERY STRONG IN THE CABIN. AFTER TRIPS LONGER THAN AN HOUR, WITH AC OR HEAT RUNNING (NO OPEN WINDOWS), I HAVE BECOME VERY ILL, WITH FEARSOME HEADACHE, NAUSEA, LETHARGY, AND GASTROINTESTINAL DISTRESS. PASSENGERS HAVE ALSO REPORTED HEADACHE, NAUSEA, AND FEELING TIRED. WE BELIEVE THIS MAY BE DUE TO EXHAUST ENTERING THE CABIN AND CAUSING CARBON MONOXIDE POISONING. YESTERDAY, ON A LONGER TRIP FROM MILWAUKEE, WI TO CHICAGO, IL AND BACK, I BECAME SO ILL THAT UPON RETURNING HOME, I FELL ASLEEP IMMEDIATELY WITH THE WORST HEADACHE OF MY ADULT LIFE. INTENSE NAUSEA LASTED FROM 2PM (ABOUT 3/4 OF THE WAY THROUGH THE DRIVE) UNTIL ABOUT 9PM. THIS HAS HAPPENED CONSISTENTLY DURING LONGER (GREATER THAN 20-30 MILES) TRIPS. HYDROGEN SULFIDE SMELL IS APPARENT MOST DURING WIDE-OPEN ACCELERATIONS BEFORE ENGINE WARM-UP.

WAS DRIVING ON THE FREEWAY GOING ABOUT 70MPH AND AN ALERT POPPED UP ON THE DASH THAT SAID TERRAIN MANAGEMENT SYSTEM FAULT. FOLLOWED BY ANOTHER ALERT THAT SAID SERVICE ADVANCETRAC. FOLLOWED BY ANOTHER ALERT THAT SAID OUR TRACTION CONTROL WAS TURNED OFF. THE VEHICLE WAS STILL DRIVING FINE SO WE DROVE TO THE NEAREST EXIT TO TURNNOFF THE CAR AND RESTART IT. WHILE WE WHERE PULLING OFF THE EXIT RAMP GOING ABOUT 30MPH THE CAR ALERTED US THAT THE HILL ASSISTANCE WAS TURNED OFF. AND ONCE WE STOPPED AT THE GAS STATION AND TURNED THE CAR OFF ONCE WE TURNED IT BACK ON IT ALERTED US EVERY SINGLE ALERT AGAIN AND THEN A NEW WARNING THAT OUR STEERING WAS LOST AND TO PLEASE PULL OVER SAFELY. WE HAVE TRIES TO TURN CAR ON SEVERAL TIMES AND ITS STILL NOT WORKING.

WHEN ACCELERATING OR GOING UP INCLINE CAR STARTS TO SMELL LIKE CARBON MONOXIDE (LIKE THE HEATER IS ON). CIRCULATION IS WITHIN CAR. IN ORDER TO GET OUT MUST PUT ON OUTSIDE CIRCULATION AND ROLL DOWN WINDOWS.

I PURCHASED A 2016 FORD EXPLORER 5 MONTHS AGO. THE CAR HAD 38K MILES WHEN PURCHASED AND NOW HAS 42K MILES. LATELY I HAVE HAD ISSUES WITH THE STEERING WHEN IN CURVES THE STEERING WHEEL LOCKS AND GETS VERY STIFF AND YOU HAVE TO FIGHT IT TO GET THE WHEEL STRAIGHTENED OUT TO KEEP FROM WRECKING. I TOOK THE CAR TO THE LOCAL FORD DEALER WHO STATED THAT THE RACK AND PINION NEEDS REPLACED COSTING $1900.00. FORD STATED THAT WOULD NOT BE COVERED UNDER MY EXSISTING WARRANTY. I CONTACTED FORD REFERENCE THE ISSUE AND THEY STATED THEY WOULD OPEN A CASE AND HELP WITH COST. I RECENTLY HEARD BACK FROM FORD AND THEY STATED THAT THEY WOULD NOT HELP WITH THE ISSUE EVEN THOUGH IT IS A SERIOUS SAFETY ISSUE. WHEN THE CAR IS STOPPED IT DOES NOT HAVE THIS ISSUE BUT ONCE YOU ARE MOVING IS WHEN THE STEERING LOCKS. THE VEHICLE IS ONLY 6K MILES OVER BUMPER TO BUMPER WARRANTY AND STILL UNDER POWER TRAIN BUT FORD SAYS THAT THEY ARE NOT GOING TO HELP FIX THIS ISSUE.

DRIVER SIDE EXTERIOR PLASTIC WINDOW PILLAR FLEW OFF WHILE DRIVING ON THE HIGHWAY. WENT TO FORD DEALERSHIP AND THEY WILL NOT COVER SINCE IT IS NOT UNDER WARRANTY. TOTAL BS!!!

MY EXPLORER HAS 29K MILES ON IT AND THE HANKOOK TIRES ARE PEELING! I NOTIFIED THE SERVICE DEPARTMENT SPOKE TO JULIO. WAS TOLD IT IS A COMMON COMPLAINT W THESE TIRES AND IT'S BECAUSE THEY ARE CHEAPLY MADE! I TOLD HIM I'M NOT OKAY W DRIVING AROUND MY BABY AND SON KNOWING THE TIRES ARE PEELING. WE HAVE NOT EVEN HAD THIS VEHICLE FOR TWO YEARS! HE ASSURED ME THEY ARE SAFE AND I TOLD HIM I WANT IT IN WRITING . WELL THE MANAGER WAS TELLING HIM TO TELL ME THEY CAN'T DO THAT BECAUSE IF I HIT SOMETHING AND THEY BURST THEY DO NOT WANT TO BE LIABLE! I OVERHEARD AND WENT OVER AND SHE TOOK ME OUTSIDE AND I STARTED RECORDING HER AND SHE SAID THEY ARE NOT SAFE THEY ARE WORN DOWN!! I THEN TOLD HER THEY SHOULDN'T BE! SHE SAID THEY ALL PERFORMANCE TIRES AND DO NOT LAST AS LONG! I TOLD HER I HAD A HOUR DRIVE BACK W MY 9 MONTH OLD SHE WAS NOT CONCERNED ! I HAVE SENSE BEEN LOOKING ONLINE AND NOTICED THE RECENT RECALL ON HANKOOK TIRES. MINE ARE VENTUS S1 NOBLE 2 AND I CALLED HANKOOK AND WAS TOLD TO CONTACT TXDOT TO COMPLAIN SO HOPEFULLY THEY WILL BE RECALLED AS WELLL. PLEASE DO SOMETHING BEFORE SOMEONE IS SERIOUSLY HURT OR WORSE!!!

THE VEHICLE WAS PARKED, AND WHEN WE ATTEMPTED TO START THE VEHICLE BY PUSHING THE START BUTTON, THE VEHICLE DID NOT START BUT A LARGE AMOUNT OF SMOKE POURED OUT OF THE DASHBOARD. THE REPAIR FACILITY PERFORMED A SIGNIFICANT AMOUNT OF WORK WITH THE ELECTRICAL SYSTEM, BUT STATED THAT THEY DID NOT DISCOVER WHAT THE ROOT CAUSE OF THE ISSUE WAS.

EL DIA 12 DE AGOSTO LLEVE MI CARRO AL DEPARTMENT DE SERVICE EN CARMAX EN KILLEEN,TX POR EL PROBLEMA DE MONOXIDO DE CARBONO. AYER 19 DE AGOSTO ME ENTREGARON MI CARRO DESPUESDE UN MES Y UNA SEMANA PORQUE YA HABIAN COREJIDO EL PROBLEMA Y DESPUES DE RECOJER MI CARRO Y MANEJARLO HASTA MI CASA TENGO LOS MISMOS SINTOMAS QUE SENTIA CUANDO MI CARRO TENIA EL PROBLEMA DE MONOXIDO DE CARBONO QUE SON DOLOR DE CABEZA, PRESION EN EL AREA DE LA NARIZ, LA SENSACION DE CANSANCIO COMO SI TE FUERAS A DORMIR. ESTE PROBLEMA NO SOLO ESTA PASANDO CON MI CARRO SON MILES Y MILES DE CARRO NOSE QUE ESTA ESPERANDO ESTA COMPANIA PARA PONER ESTOS CARROS EN RECALL. ESTAN ESPERANDO QUE MUERAN PERSONAS O NINOS PARA PODER TOMAR ACCION CONTRA ESTE PROBLEMA QUE ESTA PONIENDO EN RIESGO LA VIDA DE MUCHAS PERSONAS. ESTE PROBLEMA NO SE CORRIJIO EN MI CARRO Y POR ESA MISMA RAZON VOY A LLEVAR MI CARRO AL DEPARTAMENTO DE SERVICIO DE NUEVO HOY 9/20/2017 Y SI TENGO QUE LLEVARLO DE NUEVO LO VOY HACER TODAS VECES QUE SEAN NECESARIAS POR L AVIDA DE MIS HIJOS Y LA MIA.

THIS IS NOW THE THIRD SIDEWALL FAILURE ON THIS VEHICLE; ALL THREE TIMES, IT WAS THE RIGHT FRONT TIRE. HANCOOK VENTUS S1 NOBLE 255/50R20 TIRES. FIRST OFF, THESE TIRES ARE RATED FOR 50,000 MILES. AT APPROXIMATELY 28,000 MILES, DEALERSHIP STATED THAT THESE TIRES WOULD NEED TO BE REPLACED SOON. HAVE READ NUMEROUS COMPLAINTS ABOUT LOUSY TREAD LIFE AND SIDEWALL FAILURES ON THIS TIRE/VEHICLE. THE DEALERSHIP ALWAYS TRIES TO CLAIM THAT WE MUST HAVE HIT A POTHOLE. THIS IS NOT THE CASE! THESE TIRES ARE CRAP! FORTUNATELY, ALL THREE INCIDENTS HAVE OCCURRED AT (RELATIVELY) LOW SPEED ON SURFACE STREETS. THANKFULLY, THEY DIDN'T OCCUR AT HIGHWAY SPEEDS. MY WIFE DOES NOT FEEL SAFE IN THIS VEHICLE AND WE STILL HAVE APPROXIMATELY 10 MONTHS LEFT ON THE LEASE.

SMELL OF EXHAUST ENTERS IN PASSENGER CABIN WHENEVER DRIVING WHEN RPMS ARE HIGHER.

2016 FORD EXPLORER XLT WAS GREAT UNTIL I HIT 17,680 MILES. TRANSMISSION WENT INTO "LIMP MODE" AND WOULD NOT ACCELERATE. ENGINE/WRENCH LIGHT APPEARED ON THE DASH AND I BASICALLY CRAWLED TO THE DEALERSHIP. VERY SCARY WHEN STOPPED, PUT THE PEDAL TO FLOOR AND WOULD BARELY MOVE. AFTER A FEW DAYS AT THE DEALERSHIP, THEY SAID IT APPEARED TO BE THE CLUTCH AND THEY REPLACED IT. GOT IT BACK AND TWO DAYS LATER, IT DID IT AGAIN. DROVE BACK TO DEALERSHIP AND THEY HAD IT FOR A DAY, BUT COULDN'T GET IT TO DO IT, SO I GOT IT BACK. TWO DAYS LATER, IT HAPPENED ONCE AGAIN. DEALERSHIP SAID IF IT HAPPENED AGAIN, DRIVE IT RIGHT TO THE DEALERSHIP AND DON'T TURN IT OFF. A TECH WENT FOR A RIDE WITH ME AND WAS ABLE TO SEE WHAT WAS HAPPENING. WHEN WERE DRIVING BACK, LIGHTS ON DASH WENT OFF AND THE CAR DROVE FINE. THE TECH SAID NOT TO WORRY, THEY'D BE ABLE TO GET A CODE EVEN THOUGH THE LIGHTS ON THE DASH WENT OFF. SO I'M ON MY 3RD RENTAL AND WAITING TO HEAR WHAT WILL BE DONE. LUCKILY I LEASED MY EXPLORER AND EVERYTHING IS COVERED UNDER WARRANTY. MY ADVICE IS STAY FAR AWAY FROM ANY FORD PRODUCT WITH THIS TRANSMISSION! IT'S DANGEROUS AND COMPLETELY UNRELIABLE.

CARBON DIOXIDE WARNING. DON'T FEEL SAFE DRIVING THE VEHICLE, WANT TO RETURN AND A DESERVE ALL FUNDS RETURNED. WHAT IS BEING SAID ON THE NATIONAL NEWS IS ABSURD AND IF FORD KNOW ABOUT THIS AND PUTTING MY LIFE AND MY FAMILY'S LIVES AT RISK.

RE: CASE NUMBER IS 1095836. I AGAIN EXPERIENCED CARBON MONOXIDE IN MY 2016 FORD EXPLORER CABIN. ONCE ON SEPTEMBER 3, 2017 ON A DOWNHILL PATH ON A RURAL ROD IN THE MOUNTAINS ABOVE SANTA FE, NM WITH THE AIR CONDITIONER ON, BUT NOT ON RECIRCULATE MODE AND AGAIN IN SANTA FE ON A CITY STREET ON SEPTEMBER 8, 2017 WITH THE AIR CONDITIONER ON. BOTH TIMES I WAS DRIVING AT 20 - 30 MPH. I HAVE A CARBON MONOXIDE DETECTOR INSTALLED IN THE THIRD ROW OF THE EXPLORER WHICH SET OFF AN ALARM. I IMMEDIATELY TURNED OFF THE A/C AND OPENED THE WINDOWS. THE ALARM TURNED ITSELF OFF ALMOST IMMEDIATELY. I DID NOT NOTICE ANY EXHAUST FUMES. THE FIRST TIME I WAS IN A LINE OF TRAFFIC WITH 3 - 4 CAR LENGTHS BETWEEN THE CAR THAT I WAS FOLLOWING. THE SECOND TIME THERE WAS NO TRAFFIC AHEAD OF ME ON THE CITY STREET.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED AN INTENSE EXHAUST ODOR INSIDE THE CABIN DEVELOPED. THE CONTACT ALSO STATED THAT THE VEHICLE PRESENTED THE FAILURE SINCE IT WAS PURCHASED A YEAR AGO. THE VEHICLE WAS TAKEN TO SUNRISE FORD IN FORT PIERCE FLORIDA TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 100. ...UPDATED 11/12/17/*BF CONSUMER STATED CONDITION STILL EXISTS, TRADED THE VEHICLE. UPDATED 7/19/18*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE PARKED WE NOTICED THE TIRES ON OUR 2016 FORD EXPLORER ARE SHREDDING. ALL 4 TIRES ARE SHREDDING, LITERALLY FALLING APART

I HAVE A FUME SMELLING LIKE BOILED EGGS REALLY STRONG COMING INSIDE MY VEHICLE CAUSING ME TO BECOME NAUSEA WITH HEADACHE AND DIZZINESS

I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY

2016 FORD EXPLORER XLT V6 TI-VCT FLEX FUEL VEHICLE (FFV). EXHAUST ENTERS CABIN DURING ACCELERATION. PUTRID ODOR OF EXHAUST RESEMBLES A FOUL BLEND OF VOMIT, ROTTEN EGGS, BURNT HAIR, BURNT WAX. HEADACHE AND HORRIBLE SMELL LINGERS IN SINUSES CONTINUES TO DAY FOLLOWING EXPOSURE. STENCH IS MUCH WORSE UNDER HEAVY ACCELERATION AND/OR DRIVING UPHILL WITH REAR A/C ON HIGH FAN SPEED. FORD SERVICE ACKNOWLEDGED WIDE-SPREAD PROBLEM PERFORMED TSB 17-0044 SEALING UNDERBODY SEAMS, REPROGRAMING REAR A/C AND REPLACING EXHAUST COMPONENTS. TSB 17-0044 IS INEFFECTIVE AND PROBLEM PERSISTS. 1. FORD HAS NOT ISOLATED SOURCE OF EXCESSIVE CARBON MONOXIDE (CO), HYDROCARBONS (HCS) AND NITROGEN OXIDES (NOX). IS ENGINE DEFLECTION UNDER ACCELERATION IMPACTING EXHAUST MANIFOLDS CAUSING LEAKAGE IN PIPE JOINTS? IS RICH FUEL MIXTURE IN ENGINE WITH UNBURNED FUEL PRODUCING ELEVATED CATALYTIC TEMPERATURES DAMAGING MANIFOLDS OR JOINTS? ARE FFV ENGINES FITTED WITH UNDERSIZED OR FAULTY CATALYTIC CONVERTERS? 2. EXHAUST SYSTEM FAILS TO EXPEL EXHAUST AWAY FROM VEHICLE. FORD ACKNOWLEDGES AS EVIDENCED BY TSB 17-0044 REPLACING MUFFLERS AND EXHAUST TIPS. 3. EXHAUST GASSES POOL IN BUMPER COVER AND NUMEROUS CAVITIES UNDER BODY. 4. AIR CONDITIONING SYSTEM FANS ACTIVELY PULL EXHAUST INTO THE VEHICLE LIKELY THROUGH AIR EXTRACTOR VENTS IN QUARTER PANELS. FORD ACKNOWLEDGES AS EVIDENCED BY TSB 17-0044 REPLACING AIR EXTRACTOR VENTS AND REPROGRAMMING REAR A/C TO SLOW OR HALT FANS UNDER VARIOUS BRAKING SCENARIOS. FORD MISREPRESENTING ELEVATED CO LEVELS ONLY FOUND IN POLICE INTERCEPTORS. AFTER FORD SERVICE SEALED SEAMS PER TSB 17-0044, I DETECTED 17 PPM OF CO IN TWO DETECTORS. FORD MUST EVALUATE EVERY EXHAUST COMPONENT UNDER LOADING FOR DEFLECTION AND EXCESSIVE HEAT. CAN EXHAUST ENTER VIA MID BODY, ENGINE COMPARTMENT OR COWL IN ADDITION TO REAR OF VEHICLE? PICS ILLUSTRATE REAR INFILTRATION.

STRONG FOUL ODOR IS COMING OUT OF THE EXHAUST. WE BOUGHT THIS VEHICLE BRAND NEW, THE DEALER HAVE TRIED MULTIPLE TIMES TO FIND THE CAUSE OF THE ISSUE AND TRY TO FIX IT, STILL NOT RESOLVED. DEALER TOLD US TO FILE A CLAIM TO FORD, WE DID, FORD STATED THAT THE CAR SHOULD BE REPAIRED BY THE DEALER AND THAT THERE ARE CONFIDENTIAL PROCESSES THAT NEEDS TO BE DONE BEFORE WE WOULD KNOW WHAT IS THE NEXT STEP. THE CLAIMS ASSOCIATE OF FORD STATED THAT SHE CANNOT TELL US THE PROCESS FOR ONLY FORD AND FORD DEALER EMPLOYEES ARE ALLOWED TO KNOW THE PROCESS. THE SAID ODOR IS VERY STRONG THAT IT GIVES US CHEST PAINS, HEADACHE AND NAUSEA. ONE OF MY KIDS DOES HAVE A SEVERE ALLERGY AND MY OTHER KID IS A SPECIAL NEED CHILD, WE WOULD NEED TO DRIVE THE CAR WITH WINDOWS DOWN IN ORDER FOR US TO USE THE CAR. THE DEALER IS DOING A BAND-AID OF DEODORIZING THE CAR FOR THEY ARE WAITING FOR THE FORD HOTLINE TELL THEM WHAT CAN BE DONE.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 30 MPH, THE CONTACT OBSERVED AN ODOR UNDERNEATH THE THIRD ROW SEATS. THE CONTACT BEGAN FEELING DROWSY AND DIZZY. THE ISSUE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO APPLE FORD LINCOLN (8800 STANFORD BLVD, COLUMBIA, MD 21045, (866) 841-9642) WHERE IT WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.

WAS TRAVELING DOWN A CITY SURFACE STREET WHEN ANOTHER VEHICLE TRIED TO BEAT ME TO GETTING ONTO THE SAME STREET I WAS TRAVELING ON MADE A SUDDEN TURN BEFORE I COULD GET TO HIS LOCATION. UPON TRYING TO MANEUVER AND AVOID A COLLISION THE VEHICLE SUDDENLY DID NOT RESPOND TO THE MANEUVER AND INSTEAD VEERED OFF THE ROAD AND CRASHED INTO A RESIDENCE. STEERING FAILED TO FUNCTION AS INTENDED, ABS SYSTEM ALSO FAILED TO FUNCTION PROPERLY. THIS HAS NOT BEEN THE FIRST TIME I GOT INTO A WRECK LIKE THIS WITH THIS VEHICLE. MAKING A SUDDEN TURN IN THIS VEHICLE WILL LIKELY SUFFER SOME SORT OF ACCIDENT, VEHICLE DOES NOT RESPOND LIKE IT SHOULD WITH ALL THEM ELECTRICAL SAFETY FEATURES.

ON THE WINDSHIELD PILLAR, THEY HAVE PLASTIC COVERS HELD ON BY A FEW PLASTIC CLIPS. WHILE DRIVING THE COVER FLEW OFF WITHOUT ME NOTICING. I WAS DRIVING ON A MAJOR HIGHWAY AT 65 MPH. THIS ISSUE HAS BEEN REPORTED ONLINE, AND I CONTACTED FORD DIRECTLY AND THEY REFUSED TO ACKNOWLEDGE OR REMEDY THE SITUATION. THIS COULD HAVE CAUSED A MAJOR ACCIDENT IF A VEHICLE WAS HIT OR TRIED TO AVOID BEING HIT BY THIS PIECE OF PLASTIC. FORD ALSO TOLD ME THAT IF I DID NOT HAVE THE BROKEN PIECE THEY COULD NOT HELP WITH REPAIRS FINANCIALLY. SO THEY EXPECT PEOPLE TO TRY TO LOCATE A SMALL PIECE OF PLASTIC ON A MAJOR HIGHWAY AND RETRIEVE IT WHILE AVOIDING ONCOMING TRAFFIC. A RECALL MIGHT NEED TO BE FORCED IN ORDER FOR FORD TO ACKNOWLEDGE THIS DEFECT IN THEIR VEHICLE BEFORE IT CAUSES A SERIOUS ACCIDENT OR FATALITY.

ALL 4 ORIGINAL HANKOOK TIRES PROVIDED ON MY 2016 FORD EXPLORER ARE SHREDDING AND TREADS ARE DELAMINATING AT 16,000 MILES AND 14 MONTHS OF USE. THERE ARE CURRENTLY 14 OTHER COMPLAINTS ABOUT THIS ISSUE UNDER 2016 FORD EXPLORER COMPLAINTS, BUT THOSE PEOPLE DID NOT LIST THEM UNDER THE TIRES COMPLAINT PORTION OF THIS WEBSITE! PLEASE LOOK INTO THIS ISSUE, AS IT IS CLEARLY NATIONWIDE AND REMINISCENT OF THE FIRESTONE FORD EXPLORER ISSUES!

I HAVE 16,000 MILES AND 14 MONTHS ON THE ORIGINAL HANKOOK TIRES SUPPLIED ON MY NEW VEHICLE. THESE TIRES ARE MARKETED AS 50,000 MILE TIRES. ALL 4 TIRES ARE SHOWING SIGNIFICANT DEGRADATION, TREAD SEPARATION, AND BREAKDOWN. THE TWO TIRES WHICH WERE ON THE FRONT (DUE FOR A ROTATION) ARE SIGNIFICANTLY WORSE. I AM CURRENTLY AT 65% TREAD DEPTH WEAR (AND SHOULD BE CLOSER TO 40%) DUE TO THE CRUMBLING TREAD. DEALER STATED THIS WAS A FAULTY TIRE.

FORD EXPLORER SPORT WITH 14,800 MILES AND TIRES ARE COMPLETELY WORN ON OUTER AND INNER BANDS. CHUNKS OF TIRE ARE FALLING OFF AND ARE NOW NEEDING REPLACEMENT. FORD SAYS NORMAL WEAR AND DEFERS TO MANUFACTURER EVEN THOUGH WITHIN 100 MILES OF OWNING THIS VEHICLE THEY HAD TO REPLACE A TIRE DUE TO EXTREME IMBALANCE. ALIGNMENT IS PERFECT AS STATED BY LES SCHWAB. THEY STATE ITS A DEFECTIVE TIRE. FORD CASE NUMBER CAS-12971920 GOOGLE PHOTOS HTTPS://GOO.GL/PHOTOS/KYW5QRTPGMJKAJA2A

VEHICLE ALMOST FAILED INSPECTION BECAUSE OF TIRE WEAR AND DAMAGE. TIRES ARE HANKOOK VENTUS S1 NOBLE2 255/50R20 105H WITH JUST OVER 21000 MILES ON THEM. TIRE TREAD IS MINIMAL AND RUBBER APPEARS TO BE "FLAKING" OFF. DEALER SAYS TIRES LOOK LIKE THEY HAVE BEEN DRIVEN A LOT ON GRAVEL ROADS, WHICH THEY HAVEN'T. DEALER SAYS THAT EVEN THOUGH THEY ARE ORIGINAL EQUIPMENT ON THE VEHICLE, I MUST TAKE THEM TO AN AUTHORIZED HANKOOK DEALER (WHICH HANKOOK SAYS MY DEALER IS ONE OF). ALL FOUR TIRES EXHIBIT SIMILAR PROBLEMS.

WHILE ACCELERATING OR OVERTAKING I SMELL FUMES OR SMOKE IN THE CABIN. FIRST TIME I CALLED THE DEALER THEY TOLD ME THAT MY CABIN AIR FILTER MIGHT NEED TO CHANGE. THAT DIDN'T HELP. NEXT TIME IT OCCURRED THEY TOLD ME I SHOULD USE PRIMIERE GAS. THAT DIDN'T HELP. I HAVE A 2 WEEKS OLD BABY AND SCARED WHAT THESE FUMES WILL DO. I HOPE WE CAN FIX THIS BEFORE PEOPLE START PASSING OUT AND CRAS FROM THIS FUMES WHICH CAUSES A DIZZY SPELL. ADDED TO THAT, MY WING MIRROR ADJUSTS ITSELF EVEN WHILE DRIVING SOMETIMES. THIS VEHICLE IS STILL IN THE DEVELOPMENT STAGE AND VERY FAULTY. REALLY TIRED OF GOING TO "ARROW FORD" AS I GET NO RESOLUTION. THEY HAD MY VEHICLE FOR A TOTAL OF 2 MONTHS AND NONE OF MY CONCERNS ADDRESSED

WHILE DRIVING ONTO THE ON-RAMP OF INTERSTATE, THE VEHICLE'S AC AUTOMATICALLY MOVED TO RECIRCULATION MODE AND I BEGIN TO NOTICE A FOUL SMELL EMITTING FROM THE ENGINE COMPARTMENT. I ALSO NOTICED THAT THIS EVENT WOULD OCCUR ANY TIME THE ENGINE RPMS WERE ABOVE 2700-3000 WHEN THE VEHICLE WOULD UP-SHIFT TO ON-RAMP, PASSING VEHICLES TO CHANGE LANES OR REGULAR ACCELERATION. AFTER MY TRAVEL YESTERDAY FROM BEING ON THE ROAD FOR A PERIOD A LITTLE OVER AN HOUR, I BEGAN TO FEEL NAUSEOUS AND LITE HEADED. I STILL HAVE THE SAME SYMPTOMS ON 8/14/2017. I WILL BE TAKING THE VEHICLE IN TO FORD DEALERSHIP FROM WHICH I MADE THE VEHICLE PURCHASE IN ORDER FOR THEM TO CONDUCT A CHECK ON THE VEHICLE FOR WHAT I BELIEVE TO BE CARBON MONOXIDE LEAKS FROM EITHER THE ENGINE CABIN, REAR EXHAUSTS OR A COMBINATION OF BOTH. I AM FEARFUL THIS IS AFFECTING MY FAMILY AND POSSIBLY ENDANGERING OUR LIVELIHOOD AS I COMMUTE DAILY IN THE VEHICLE AND ITS OUR ONLY FAMILY VEHICLE AS THE PRIMARY MEANS OF TRANSPORTATION.

THE VEHICLE PUTS OFF A STRONG ODOR THROUGH THE AIR SYSTEM WHEN ACCELERATING UPHILL OR DRIVING AT HIGHER RPMS. THE SMELL RESEMBLES A SULFUR TYPE SMELL IN THE CABIN.

TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, THE FOUR WHEEL DRIVE WARNING INDICATOR ILLUMINATED A "TEMPORARY DISABLE" MESSAGE. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD, FROM THE REAR OF THE VEHICLE, AND THROUGH THE AIR VENTS. THE DRIVER COASTED OVER TO THE SIDE OF THE ROAD AND THE ENGINE BURST INTO FLAMES. THE FIRE ORIGINATED FROM UNDERNEATH THE FRONT OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NEITHER A FIRE NOR A POLICE REPORT WERE FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS DESTROYED. THE CONTACT CALLED KUNES COUNTRY FORD LINCOLN DEALER (LOCATED AT 2811 N LOCUST ST, STERLING, IL 61081) AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE CONTACT CALLED THE MANUFACTURER AND REFERRED TO HIS INSURANCE CO. THE MANUFACTURER DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

WHEN SPEEDING UP TO PASS OR ACCELERATING RAPIDLY YOU SMELL FUMES IN THE CAR WHICH MAKE YOU SICK AND LIGHT HEAD

EXHAUST FUMES GETTING INSIDE THE CAR. TOOK THE SUV TO THE FORD DEALERSHIP ON 8/11. TECHNICIAN DIAGNOSED AND CONFIRMED THAT CARBON MONOXIDE WERE DETECTED IN THE INTERIOR OF THE CAR WHILE DRIVING. TOLD TO BRING BACK CAR AFTER PART'S ARE ORDERED. GOT A CALL 8/16 THAT PARTS ARE BACKED ORDERED AS SO MANY OWNERS HAS BROUGHT THEIR SUV'S IN WITH THE SAME PROBLEM. IT WILL TAKE 2-3 WEEKS TO GET THE PARTS AND 1.5 DAYS OF WORK. SUV WAS PURCHASED ON 7/4/2016. THIS ISSUE HAS BEEN THERE SINCE DAY ONE AS I IGNORED IT THINKING AS A NEW CAR, IT NEEDS TO RUN FOR SOMETIME BEFORE THE SMELLS GOES AWAY. AFTER 3 MONTHS, THOUGHT WILL WAIT TILL THE FIRST OIL CHANGE. THAT'S THE BIG MISTAKE I MADE, SHOULD HAVE TAKEN IT EARLIER. UNFORTUNATELY, WITH WORK, WAS NOT ABLE TO LEAVE THE CAR AT THE DEALERSHIP.

STRONG EXHAUST SMELL ENTERING THE VEHICLE AT SPEEDS OF 60 MPH OR MORE ON THE HIGHWAY.

UNDER ACCELERATION, THERE IS AN EXHAUST SMALL INSIDE THE VEHICLE, AND I'VE MEASURED CARBON MONOXIDE LEVELS UP TO 19 PPM.

SUSPECT CARBON MONOXIDE FUMES INSIDE EXPLORER. PASSENGERS AND DRIVER HAVE HEADACHE, NAUSEA, DIZZINESS, SLEEPY, NOSE AND EYES BURN, CHEST HURTS. LONG TRIPS IT'S AWFUL HAVE TO STOP AND GET OUT FOR FRESH AIR BEFORE WE FALL ASLEEP. AM ALMOST AFRAID TO DRIVE THIS VEHICLE DUE TO THIS PROBLEM. FORD SAYS NO PROBLEM BUT THEY'RE DEFINITELY IS A PROBLEM WITH MY VEHICLE. I AM GOING TO ANOTHER DEALER TO SEE IF THEY FIND ANYTHING THAT THE OTHER DIDN'T. HOPE WE CAN GET SOMETHING DONE ABOUT THIS. BAD TO PAY THAT MUCH FOR A VEHICLE AND THEN HAVE THIS PROBLEM. THIS PROBLEM IS CONSTANT WHEN DRIVING THIS VEHICLE. THANKS. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

EXHAUST LEAK CONTINUES EVEN AFTER DEALER REPAIR. I AM STILL EXPERIENCING FOUL ODORS IN THE CABIN OF MY EXPLORER, WHICH I BELIEVE ARE RELATED TO THE CURRENT EXHAUST ISSUE NOW UNDER INVESTIGATION. ODORS ARE ESPECIALLY STRONG WHEN VEHICLE IS REMOTE STARTED AND A/C IS RUNNING. ALSO NOTICE SAME BAD ODORS AROUND ENGINE AREA OF VEHICLE WHILE RUNNING OR AFTER TURNED OFF - EVEN UP TO 2 HOURS AFTER ENGINE HAS STOPPED. I HAVE BEEN DRIVING WITH A CO2 DETECTOR IN THE VEHICLE - AND TO DATE IT HAS NOT BEEN SET OFF - HOWEVER I EXPERIENCE A DRY THROAT AND HEADACHES AFTER DRIVING IN THE VEHICLE FOR SEVERAL HOURS. THE DEALER FIX HAS REDUCED THE SMELL OF BURNING HAIR/ELECTRICAL FIRE, BUT NOT TOTALLY DIMINISHED IT. BECAUSE OF THE LACK OF SPEEDY ACTION FROM THE NHSTA (THIS ISSUE HAS BEEN KNOWN FOR SEVERAL YEARS ACCORDING TO PRESS STORIES), I WILL BE SELLING THE VEHICLE FOR THIS REASON AND THIS REASON ALONE. MY FAMILY DOESN'T LIKE TO RIDE IN THE VEHICLE ANYMORE AND IF THE GOVERNMENT WON'T TAKE ACTION TO LOOK OUT FOR OUR SAFETY, I WILL SIMPLY BUY ANOTHER CAR. I'LL LOSE A LOT OF MONEY ON THE TRADE-IN, BUT YOU CANNOT PUT A PRICE ON THE HEALTH AND SAFETY OF YOUR FAMILY.

I PURCHASED THIS VEHICLE IN FEBRUARY 2017 USED WITH 12,000 MILES. ABOUT 1 MONTH LATER I NOTICED AN EXHAUST FUME SMELL INSIDE THE VEHICLE. I TOOK THIS VEHICLE ON A 3.5 HOUR TRIP IN MARCH WITH 3 FRIENDS AND THEY ALL NOTICED IT AS WELL. AT FIRST WE THOUGHT IT WAS CARS AHEAD OF US WITH BAD EXHAUST SYSTEMS, BUT ON THEY WAY HOME REALIZED AS THERE WERE NO OTHER CARS AROUND, IT WAS COMING FROM MY OWN VEHICLE. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE FROM 17,000 MILES TO MY CURRENT 22,000 MILES. IT SEEMS TO HAPPEN UNDER HARDER THROTTLE CONDITIONS SUCH AS PASSING ANOTHER VEHICLE OR MERGING INTO TRAFFIC. A FEW SECONDS AFTER THIS HARDER THROTTLE APPLICATION, THERE IS A VERY STRONG ODOR OF "SULFUR" SMELLING EXHAUST WHICH FILLS THE VEHICLE. I HAVE NOT TAKEN THE VEHICLE TO THE DEALERSHIP YET AS IT IS NOT ONLY AN INCONVENIENCE, BUT FROM WHAT I HAVE READ, FORD DOES NOT HAVE RESOLUTION FOR THIS PROBLEM. THIS PROBLEM IS NOW ALMOST CONTINUOUS AND HAPPENS USUALLY SEVERAL TIMES DURING MY 45 MINUTE COMMUTE TO WORK. THE SMELL IS HORRIBLE AND HAS OF LATE STARTED TO MAKE ME FEEL NAUSEOUS AND LIGHT HEADED.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The contact stated that when the accelerator pedal was depressed, the transmission started slipping. In addition, the vehicle was jerking abnormally. The vehicle was taken to the dealer several times and the contact was informed that the failure was due to transmission failure and the contact was informed that the repair had been completed; however, the contact was unaware of the diagnostic results. The vehicle was repaired. The failure reoccurred and became persistent. The contact stated that the failure had been ongoing since the purchase of the vehicle in 2017. The contact was informed after each failure that the vehicle had been repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

JUST PURCHASED THE VEHICLE FROM A DEALER 60 MILES AWAY FROM HOME. DRIVING HOME ON THE HIGHWAY, UPON FULL THROTTLE ACCELERATION WITH WINDOWS CLOSED AND AC SET TO RECIRCULATE, THE CABIN FILLED WITH EXHAUST FUMES WITH THE TELLTALE ROTTEN EGG SMELL. ONCE WINDOWS WERE OPENED AND EXHAUST FUMES EXITED THE VEHICLE, I CLOSED THE WINDOWS AND NOTICED NO MORE EXHAUST SMELL UNTIL I PERFORMED A FULL THROTTLE PASSING MANEUVER AND THE SMELL RETURNED AGAIN, PROMPTING ME TO OPEN WINDOWS AGAIN TO CLEAR THE AIR. AFTER THE SECOND INCIDENT, I DROVE THE REST OF THE WAY AT NORMAL THROTTLE WITH NO MORE EXHAUST ODORS OCCURRING. THIS WAS VERY DISAPPOINTING FOR A $41,000 VEHICLE.

SINCE PURCHASING THIS VEHICLE IN DECEMBER 2016 I HAVE HAD SEATBELT RETRACTABLE MECHANISM IN THE THIRD ROW REPLACED; I HAVE HAD THE NAVIGATION SYSTEM REPLACED; I HAD TO HAVE THE KEYPAD ON THE DOOR PANEL REPLACED; I HAVE HAD TO HAVE THE POWER STEERING EPAS REPLACED (MOST RECENT). MOST HAPPENED WHILE THE VEHICLE WAS STATIONARY THANK GOODNESS. THE NAVIGATION SYSTEM DID GO OUT WHILE DRIVING.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL EXHAUST ODOR THROUGH THE A/C VENTS. THE VEHICLE WAS TAKEN TO APPLE FORD LINCOLN LOCATED AT 8800 STANFORD BLVD, COLUMBIA. MD WHERE IT WAS DIAGNOSED THAT THERE WAS AN EXHAUST FUME LEAK IN THE VEHICLE AND A TSB NEEDED TO BE PERFORMED IN ORDER TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.

NOXIOUS "ROTTEN EGG" SMELL IN THE CABIN WHEN RAPIDLY ACCELERATING. CONCERNED ABOUT CARBON MONOXIDE BASED ON RECENT NEWS REPORTS.

AFTER ACCELERATING ONTO THE INTERSTATE OR WHEN I AM CLIMBING A STEEP HILL ONCE I DECELERATE AND MAINTAIN A LEVEL SPEED THE CABIN FILLS WITH A "BURNT OIL" SMELL. IT HAS BEEN GETTING PROGRESSIVELY WORSE AND I AM CONCERNED ABOUT HARMFUL GASES.

I DRIVE MY 2016 FORD EXPLORER MORE THAN 80 MILES A DAY, MOSTLY IN INTERSTATE TRAFFIC. I HAVE NOTICED A STRONG ODOR THAT RESEMBLES MERCAPTAIN OR BURNING FUEL. I HAVE DISMISSED THIS AS TRAFFIC RELATED AND SWITCHED THE A/C TO RECIRCULATE BUT OFTEN HAVE TO VENT BY ROLLING DOWN WINDOWS. THIS IS MOST COMMON WHEN DRIVING WITH THE A/C ON DURING HOT WEATHER CONDITIONS.

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING VENTS, WHICH CAUSED THE CONTACT TO HAVE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD KATY, LOCATED AT 20777 KATY FWY, KATY, TX 77450; (281) 305-8949). THE DEALER STATED THAT THEY ORDERED THE PARTS AND WERE WAITING FOR THEM TO ARRIVE. ONCE AVAILABLE, THE DEALER WOULD REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.