NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2016 Ford Explorer. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
THE FUEL LINE ATTRACTED A CRITTER MOST LIKELY A SQUIRREL WHICH CHEWED THROUGH THE RUBBER HOSE AND CAUSE A SEVERE FUEL LEAK THAT COVERED THE ENTIRE ENGINE COMPARTMENT. WE HAD TO IMMEDIATELY PULL OVER AND SHUT OFF THE VEHICLE TO PREVENT A FIRE. ACCORDING TO THE FORD TECHNICIAN, THE HOSES NOW CONTAIN SOY AND THEY HAVE SEEN SEVERAL CASES IN WHICH CRITTERS HAVE CHEWED THROUGH VARIOUS HOSES IN THE ENGINE COMPARTMENTS OF VEHICLES.
WHILE DRIVING IN TRAFFIC THERE WAS A LOUD NOISE AND THE CAR LOST POWER AND THE WRENCH LIGHT CAME ON. WAS ABLE TO ROLL OUT OF TRAFFIC TRANSMISSION WENT OUT. *TR
WAS WARNED OF DEFECTIVE AIRBAGS., 2016 FORD EXPLORER SPORT.
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS OR WHILE PARKED, THERE WERE STRONG EXHAUST FUMES INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 28,000.
ELECTRONIC THROTTLE BODY REPLACEMENT REQUIRED. I WAS GOING 75MPG ON A HIGHWAY IN OHIO TRAVELING TO ILLINOIS. 2 OF 3 LANES CLOSED. CAR LOST POWER GOING FROM 70-40 IN SECONDS. LUCKILY I WAS ON A DOWNHILL AND WAS ABLE DRIFT TO THE RIGHT FAR ENOUGH NOT TO GET HIT. DANGEROUS. I HAD GONE TO FORD WHEN I READ ABOUT THE OTHER PEOPLE WITH THIS ISSUE BACK IN AUGUST. THEY WOULD NOT REPAIR MY THROTTLE BODY UNLESS I PAID. "YOU HAVE TO WAIT UNTIL IT BREAKS"
THERE IS A HEAVY SMELL OF TRASH/ROTTEN EGGS THAT STARTED IN NOVEMBER 2016 IN MY 2016 EXPLORER WITH 35,XXX MILES ON IT. THE LOCAL DEALERSHIP TOLD ME I NEEDED TO PAY OUT OF POCKET ($140.00/HOUR) FOR THEM TO SEARCH FOR A "DEAD ANIMAL". EVEN THOUGH IT THERE WAS ABSOLUTELY NO SIGNS OF ANIMAL DROPPINGS OR CHEWING. THEY ASKED THAT I RETURN THE RENTAL CAR. MY EXPLORER WAS RETURNED TO ME WITH NO ODOR (CAR WAS NOT RUNNING FOR DAYS). THAT WOULD TELL YOU RIGHT THERE THAT IT ISN'T AN ANIMAL. WHY WOULD THE SMELL GO AWAY COMPLETELY IF THE DEAD ANIMAL WAS JUST IN THERE 24-HOURS BEFORE? THE MINUTE THE AIR CONDITIONING WAS TURNED ON THE ODOR WAS BACK. OVER THE WINTER THERE WAS ONLY AN ODOR WHEN USING THE AUTOMATIC START (DEFAULT TO TURN ON DEFROST). NOW THAT WE ARE HAVING WARMER WEATHER THE SMELL IS BACK IN FULL FORCE WITH THE AIR CONDITIONING. I HAVE AN APPOINTMENT AT ANOTHER DEALER FOR MARCH. IT IS NOW OUT OF THE MANUFACTURER WARRANTY (40,XXX MILES). SUCH A DISAPPOINTMENT. I SENT AN EMAIL TO FORD DIRECTLY WITH ABSOLUTELY NO RESPONSE IN NOVEMBER.
EXHAUST FUMES FILL THE CABIN WHEN ACCELERATING AND RPMS ARE ABOVE 3000. IT IS WORSE IN THE BACK OF THE VEHICLE. ONE FORD DEALERSHIP HAS ALREADY TOLD ME THEY CANT FIX THE PROBLEM AFTER MULTIPLE ATTEMPTS. FORD MOTOR COMPANY HAS NOW TOLD ME I NEED TO TAKE IT TO ANOTHER DEALERSHIP AND SEE IF THEY CAN FIX THE ISSUE. THE ISSUE FIRST APPEARED AFTER THE VEHICLE HAD ABOUT 13-15K MILES AND IS STILL AN ONGOING ISSUE AT 20K MILES.
THE INTERIOR OF THE CAR FILLS WITH EXHAUST SMELLS. IT IS OVERPOWERING AND HAS CAUSED NAUSEA AND HEADACHES IN MYSELF AS WELL AS MY TWO OLDER CHILDREN. I AM NOT SURE HOW IT IS AFFECTING MY 3 MONTH OLD. THE SMELL IS UNCOMFORTABLE AND THE ONLY WAY TO GET RID OF IT IS TO STOP THE CAR AND OPEN WINDOWS. IT HAPPENS WHEN VEHICLE IN MOTION AS WELL AS STATIONARY.
THERE IS A ROTTEN EGG SMELL EVERYTIME WE ACCELERATE AT A HIGH SPEED WHEN THE ECOBOOST IS USED. I'VE TAKEN IT TO FORD TO HAVE SEALS CHECKED AND THE SMELL IS STILL THERE. MY TODDLER COMPLAINS OF HEADACHES EVERYTIME WE'RE IN THE VEHICLE AND I'VE HAD NAUSEA SEVERAL TIMES. I AM NOW PREGNANT AND WORRY THE FUMES WILL AFFECT THE UNBORN BABY.
WHEN DRIVING AT 65MPH ON INTERSTATE 287 THE CAR DID A SLIGHT JOLT AND THEN LOST ALL POWER. THE ENGINE REMAINED RUNNING, POWER STEERING AND BRAKES STILL WORKED, BUT THERE WAS NO ACCELERATION. WRENCH LIGHT AND CHECK ENGINE LIGHTS CAME ON. LUCKILY I WAS NEAR AN EXIT SO I COASTED TO A HALT OFF THE INTERSTATE. I RESTARTED THE CAR, IT DROVE AT NO MORE THAN 5MPH TO A SAFER SPOT. AFTER SOMETIME WAITING FOR A TOW TRUCK I RESTARTED THE CAR, IT WORKED THIS TIME BUT WITH A CHECK ENGINE LIGHT. I DROVE SLOWLY AND ON COUNTY ROADS, BACK HOME. NOW IN DEALER TO BE FIXED. I HAVE READ MULTIPLE EXAMPLES OF THIS PROBLEM ON THIS WEBSITE AND GENERALLY. THERE IS A CLEARLY A MAJOR SAFETY ISSUE WITH THESE ENGINES AND IT NEEDS ADDRESSING AT A WIDER LEVEL THAN SIMPLY EACH CONSUMER. *TR
WHILE DRIVING WITH CHILDREN PRESENT THE CAR SUDDENLY LOST POWER AND MY WIFE COULD NOT ACCELERATE. SHE HAD TO DRIFT OVER TO THE SIDE OF THE ROAD. THE "WRENCH" LIGHT AND CHECK ENGINE LIGHT CAME ON THE DASH. AFTER STOPPING THE CAR AND RESTARTING SHE WAS ABLE TO GET HOME BUT THE CAR HAS ALMOST NO ACCELERATION AND KEPT SHUDDERING. FORTUNATELY THE ROADS WERE QUITE AND THERE WAS NO DAMAGE OR INJURY. IF SHE WAS ON A BUSY ROAD OR HIGHWAY IT WOULD HAVE BEEN VERY DANGEROUS. CAR HAS AROUND 7000 MILES ON THE CLOCK. *TR
2016 FORD EXPLORER WITH APPROXIMATELY 9100 MILES, I WAS PULLING OUT ONTO A HIGHWAY WHEN THE VEHICLE SUDDENLY STOPPED IN 50MPH TRAFFIC. THE WRENCH LIGHT, ENGINE LIGHT, AIRBAG LIGHT CAME ON AND I HAD TO COAST TO THE SHOULDER. TOWED TO THE DEALER WHERE IT NOW SITS. SAW ALL OF THE COMPLAINTS ON CARCOMPLAINTS.COM AND HERE AND REALIZED I HAVE TO GET RID OF THIS VEHICLE, NO CONFIDENCE IN IT NOW.
EXCELLERATION ON AN INCLINE, HILL OR PASSING OTHER VEHICLES, CAB FILLS WITH NAUSEOUS FUMES. SMELLS LIKE A BAD CAT CONVERTER. THE FUMES CAN BE OVERPOWERING. TOOK THE VEHICLE BACK TO LAKE HAVASU CITY BRADLEY FORD DEALERSHIP. CAR WAS RETURNED TO US WITH ASSURANCE THE PROBLEM HAD BEEN RESOLVED, IT HASN'T, THE PROBLEM CONTINUES. WE TRANSPORT OUR 3 GRANDCHILDREN 60 MILES IN THIS VEHICLE ON A HIGHWAY THAT HAS STEEP INCLINES AND NOW FEAR ENDANGERING THEIR HEALTH AS WELL AS OUR OWN, WE ARE SENIORS. WAS INFORMED THAT THE ENGINEERS AT FORD ARE WORKING ON THE PROBLEM, BUT THE TSB HAD BEEN PERFORMED THAT CUTS THE AC RECYCLE FEATURE OFF UPON ENGINE LOAD, BUT WE ARE STILL GETTING THAT SMELL. I CAN'T EXPRESS MORE CONCERN ABOUT HOW UNSAFE THIS CO PROBLEM IS. I CAN'T RISK THE HEALTH OF MY GRANDCHILDREN OR OURSELVES. FORD EITHER NEEDS TO REFUND MY MONEY OR OFFER A PERMANENT FIX TO THE PROBLEM. THESE ARE ROLLING GAS CHAMBERS. MAY TRY TO UNDO THE DEAL ON THIS CAR. THEY HAVE HAD TO DO THIS ON ANOTHER CUSTOMERS VEHICLE BECAUSE OF THIS PROBLEM
1ST INCIDENT JUNE 2016: DURING A BUSY SCHOOL COMMUTE. ON A VERY BUSY ROAD, THE VEHICLE LOST POWER. WOULD NOT ACCELERATE PAST APPROX. 15 MPH. TOWED TO DEALER AND THROTTLE BODY WAS REPLACED. 2ND INCIDENT OCT. 18,2016: SAME EXACT PROBLEM AS ABOVE, ALSO ON A BUSY STREET. POTENTIAL FOR INJURY OR LOSS OF LIFE WAS GREAT IN BOTH OF THESE CIRCUMSTANCES. TOWED TO DEALER. WAS TOLD THAT ONLY THE COMPUTER NEEDED TO BE RESET AND THE CAR IS FINE??!! I HAVE NO CONFIDENCE IN DRIVING THIS VEHICLE AT ALL! AFRAID FOR MY FAMILY'S SAFETY!! *TR
ON OCT. 18 WHILE OPERATING AT HIGHWAY SPEED OF 40 MPH ON HWY. 301 SOUTH IN WILSON NC AND ATTEMPTING TO SLOW DOWN TO STOP FOR THE TRAFFIC STOPPED AT THE TRAFFIC LIGHT AHEAD THE BRAKE PEDAL AND STEERING BOTH DID NOT FUNCTION, I WAS UNABLE TO STOP OR STEER THE VEHICLE CAUSING A REAR-END COLLISION TO HIT THE VEHICLE IN FRONT OF MINE. MY VEHICLE WAS TOWED TO KENLY FORD LATER THAT DAY FROM THE ACCIDENT SITE WHERE IT WAS PURCHASED, THEY RAN CHECKS AND FOUND NO CODES. ALL I KNOW IS THE BRAKES AND STEERING DID NOT WORK.
EXHAUST FUMES (CARBON MONOXIDE) IS COMING INTO THE CABIN UNDER HEAVY ACCELERATION. IT DOESN'T MATTER WHETHER THE AC IS ON OR OFF. USUALLY HAPPENS WHEN MERGING ONTO THE FREEWAY. CAUSING HEALTH PROBLEMS, AND HAVE A NEWBORN.
VEHICLE WAS IN CRUISE CONTROL AT ABOUT 60 MPH AND SUDDENLY DECELERATED TO 5-10 MPH AND WOULD NOT ACCELERATE. ENGINE, WRENCH AND AIR BAG LIGHT CAME ON. SHUT ENGINE OFF AND LET SIT AND RESTARTED. VEHICLE DROVE NORMAL BUT STILL HAD ENGINE LIGHT ON. TOOK TO DEALERSHIP AND WAITING ON DIAGNOSTIC. COULD OF BEEN A DANGEROUS SITUATION IF IN HEAVY TRAFFIC.
I SMELL EXHAUST WHEN PASSING SOMEONE ON OPEN ROAD, OR ENTERING A FREEWAY. I HAVE CALLED FORD MULTIPLE TIMES, AND HAVE AN OPEN CASE. THEY DO NOT RETURN MY CALLS, I HAVE TAKEN MY CAR TO THE DEALER TWICE WHERE THEY TELL ME ITS FIXED IT LASTS ABOUT A WEEK AND THE SMELL RETURNS. I RECENTLY HAD IT IN THE SHOP A SECOND TIME AND I SMELL THE EXHAUST AGAIN. I AM NOW CALLING THEM A THIRD TIME DUE TO THIS SMELL, BUT I AM GETTING NO WHERE. THIS CAN NOT BE SAFE FOR ME TO KEEP SMELLING THIS EXHAUST. THIS VEHICLE WAS PURCHASED BRAND NEW, IT WAS NOT A USED VEHICLE.
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL RELATED TO THE FAILURE, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,200.
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND AND DECELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL RELATED TO THE FAILURE, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
TRAVELING NORTH ON THE LOOP 101 IN ARIZONA GOING APPROX. 72 MPH WHEN THE ENGINE SUDDENLY STOPPED ACCELERATING AND DECELERATED TO APPROX. 20 MPH. ALMOST CAUSED AN ACCIDENT AS I HAD TO GET OUT OF THE FAST LANES OF TRAFFIC AND INTO THE EMERGENCY LANE. A PICTURE OF A WRENCH APPEARED ON THE DASH AND TOLD ME TO READ THE MANUAL. VEHICLE HAD TO BE TOWED TO THE DEALERSHIP WHERE I BOUGHT IT. VERY DISAPPOINTED IN FORD'S ROADSIDE ASSISTANCE AS I WAITED AN HOUR AND A HALF FOR A TOW TRUCK.
WAS TRAVELING ON I-96 AT 60-65 MPH FAIRLY HEAVY TRAFFIC IN THE LEFT CENTER LANE. THE WRENCH LIGHT AND CHECK IN LIGHT CAME ON AND LOSS OF ACCELERATION. LUCKILY WAS ABLE TO MOVE TO THE LEFT SHOULDER WITHOUT INCIDENT. THE ENGINE WAS RUNNING VERY ROUGH AND I SHUT THE ENGINE OFF. THE WRENCH LIGHT MESSAGE GAVE A MESSAGE TO CHECK MANUAL. I STARTED TO CALL FOR ROADSIDE SERVICE AND WAS ON HOLD FOR A SHORT AMOUNT OF TIME. I HUNG UP AND TRIED TO START THE CAR AS I WAS APPROXIMATELY A MILE FROM THE NEXT EXIT. I WAS ABLE TO START THE CAR. THE WRENCH LIGHT WAS OFF BUT THE CHECK ENGINE LIGHT REMAINED ON. I WAS ABLE TO GET THE CAR TO ACCELERATE NORMALLY AND DECIDED TO TRY AND GET TO THE NEXT EXIT. I WAS ABLE TO CROSS TO THE RIGHT LANES BUT THE SAME THING HAPPENED AND WAS NOT ABLE TO MAKE IT TO THE EXIT BUT AT LEAST I WAS ON THE RIGHT SHOULDER. MY OPINION IS THAT THIS ISSUE COULD BE A BIG HAZARD. I WAS FORTUNATE TO HAVE TRAFFIC THAT WAS LIGHT ENOUGH TO ALLOW ME TO MANEUVER BUT IF THIS WERE TO HAPPEN WHILE MAKING A LEFT HAND TURN ACROSS TRAFFIC, HEAVY TRAFFIC OR CLOSE FOLLOWING TRAFFIC THIS COULD HAVE BEEN A BAD ACCIDENT.
SINCE EARLY OCTOBER 2016, I'VE HAD A NEAR-CONSTANT EXHAUST SMELL, SIMILAR TO WHAT NATURAL GAS OR SULFUR SMELLS LIKE, IN THE CABIN OF MY VEHICLE THAT IS RESULTING IN HEADACHES (LITERALLY) FOR MY ENTIRE FAMILY. DEALERSHIP HAS MADE MULTIPLE ATTEMPTS TO REPAIR AND HAS BEEN UNSUCCESSFUL. THE EXHAUST FUMES ARE COMING INTO THE CABIN WHEN THE ENGINE IS STARTED AND VEHICLE IS PARKED OR MOVING. IN MY ONLINE RESEARCH, I'VE FOUND THAT FORD IS UNDER INVESTIGATION BY NHTSA FOR THIS ISSUE FOR 2010-15 MODELS, BUT I BELIEVE MY 2016 MODEL IS AFFECTED AS WELL. *TR
ELECTRONIC THROTTLE RECALL (16B32)---WAS DRIVING ON THE 5 NORTH FREEWAY, AND HAD JUST MERGED ONTO THE 55 NORTH WHEN THE CAR LOST POWER. (I PUSHED THE GAS, BUT THE CAR COULD NO LONGER ACCELERATE)--ALL POWER WAS GONE. I WAS, THANKFULLY, ABLE TO MOVE OVER TO THE RIGHT SIDE OF THE FREEWAY. I CALLED AAA, AND WAS EVENTUALLY TOWED OUT OF THERE (TO FORD DEALERSHIP WHERE I ORIGINALLY PURCHASED THE 2016 FORD EXPLORER.) FORD DEALERSHIP TOLD ME THERE WAS "NEW" RECALL REGARDING MY VEHICLE (ELECTRONIC THROTTLE BODY REPAIR)---LEFT CAR ON SATURDAY. (SAID I COULD NOT GET A RENTAL SINCE IT WAS 2:58PM.) WENT TO GET A RENTAL CAR AT DEALERSHIP TODAY (MONDAY AFTER 2:30PM), BUT WAS TOLD THE CAR WAS READY TO GO HOME. I WAS INVOICED AT 3:14PM TODAY. PLEASE LOOK AT PAGE 1 --IT SAYS THAT WORK: "BEGAN:10-1-16 DONE:10-1-16", CAUSE: RECALL CORRECTION: REPROGRAM PCM"-----)*********TECHNICIAN TIME SPENT: 15:23 TO 15:43****** DID NOT REPLACE THE PART ( ELECTRONIC THROTTLE BODY REPAIR********THIS IS VERY DANGEROUS----PEOPLE CAN GET KILLED ON THE FREEWAY BY GETTING HIT BY OTHER CARS (IF THEIR CAR WERE TO SUDDENLY LOSE POWER IN THE PASSING LANE---------OR ON ANY LANE ON THE HIGHWAY FOR THAT MATTER). DEALERSHIP KNOWS ABOUT THE RECALL AND THEY STILL DID NOT REPLACE THE ELECTRONIC THROTTLE.
COMPLAINT #1 -PAINT FACTORY PAINT FINISH ON VEHICLE IS VERY POOR. THIN PAINT AND PRIMER CLEARLY VISIBLE IN SEVERAL AREAS (SEE PICTURES ATTACHED). I BELIEVE THIS DOES NOT MEET SPECIFIED PAINT DENSITY REGULATIONS. COMPLAINT #2- EXHAUST LEAK UNDER HEAVIER ACCELERATION (3K RPM AND UP) A POTENT SMELL OF SULFER/ROTTEN EGGS IS PRESENT IN CABIN. THIS HAPPENS FREQUENTLY WHEN FAN/AC IS TURNED ON.
FUME. CARBON MONOXIDE LEAKING. I'VE BEEN VERY ILL SINCE DRIVING THIS VEHICLE. I'VE BEEN DIZZY, WITH BLURRED VISION AND NAUSEATED SINCE THE PURCHASED OF THIS VEHICLE.
2016 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SEAT AIRBAG SHOULDER STRAPS LOCATION WITH CHILD BOOSTER SEAT ATTACHED. *SMD THE CONSUMER STATED THE AIRBAG STRAP IS TO CLOSE TO THE CHILD'S FACE AND COULD CAUSE AN INJURY IF DEPLOYED. *JS
I WAS DRIVING ON 675 IN DAYTON OHIO AT 65-70 MILES AN HOUR WHEN MY FORD EXPLORER XLT LOST ALL ACCELERATION AND I WAS FORCED TO COAST TO A STOP ON THE LEFT SHOULDER OF THE HIGHWAY. I WAS ABLE TO TURN THE CAR OFF AND RESTART IT, AND DRIVE IT HOME WITHOUT INCIDENT. I HAD IT TOWED TO A FORD DEALER AND HOPEFULLY WILL HAVE AN ANSWER TOMORROW. THIS VEHICLE IS A 2016 XLT WITH JUST OVER 8,000 MILES. I NO LONGER TRUST THIS VEHICLE AND WILL BE RESEARCHING MORE RELIABLE VEHICLES.
EXHAUST LEAKS WHICH CONTAINS CARBON MONOXIDE, LEAKING INTO THE CABIN OF FORD EXPLORERS, LIKELY THROUGH UNSEALED SEAMS IN THE REAR OF THE SUV.
2016 FORD EXPLORER [XXX] LOST POWER AND WOULD NOT MOVE IN MIDDLE OF BUSY HIGHWAY. VEHICLE WAS NOTED TO HAVE A SPUTTERING SOUND AND APPEARED TO BE FIRING ON ONLY A FEW CYLINDERS. TURNED VEHICLE ENGINE OFF AND RESTARTED NO HELP VEHICLE WOULD NOT MOVE WITH ACCELERATOR PEDAL IN FULL OPEN (FLOORED) POSITION. AFTER OPENING HOOD AND DISCONNECTING NEG TERMINAL OF BATTERY VEHICLE OPERATED FINE FOR APPROX 10 MILES AND THEN SAME OCCURENCE. AGAIN FAULT CLEARED AND RAN FINE TO NEAREST FORD DEALER. INITIAL DIAGNOSIS BY DEALER WAS CODES P2111 AND P2112. DEALER STATED FOUND RECALL 16B32 FOLLOWED INSTRUCTIONS AND REPROGRAMMED PCM AND CLEAR CODES. CUSTOMER DEPARTED DEALERSHIP SERVICE BAY AND REPEAT ABOVE MENTIONED MALFUNCTION BEFORE OFF THE DEALER LOT. RETURNED TO SERVICE BAY AND DEALER STATED THAT THROTTLE BODY WAS CHANGED. VEHICLE APPEARS TO BE OPERATING NORMAL AT THIS TIME. THIS IS A SAFETY ISSUE THAT SHOULD BE INVESTIGATED. MY WIFE WAS DRIVING THE VEHICLE WHEN THIS FIRST OCCURRED IN BUSY MOUNTAIN HIGHWAY HERE IN SOUTHERN WV AND WAS NEARLY HIT BY NUMEROUS VEHICLES BEFORE VEHICLE COULD BE DRIFTED BACKWARDS DOWN THE MOUNTAIN WHERE IN ORDER TO GET VEHICLE OFF OF HIGHWAY. SERVICE ADVISER INDICATED THAT HE HAD SEEN SEVERAL SIMILAR PROBLEMS WITH THE 3.5 LITER ENGINE IN FORD EXPLORERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
DRIVING ON FREEWAY WITH SUDDEN LOSS OF POWER. INSTRUMENT PANEL READ "SEE MANUAL". PULLED VEHICLE OVER, RESTARTED WITH NO PROBLEM AND WENT ON OUR WAY. LUCKILY NO ONE WAS HURT, BUT POTENTIAL FOR INJURY/ACCIDENT IS VERY SIGNIFICANT.
DRIVING DOWN THE ROAD AT 45 MPH WHEN THE ENGINE RPM'S DROPPED BELOW 1,000 AND I LOST ALL THROTTLE CONTROLS. I HAD TO SHIFT INTO N AND COAST INTO THE MEDIAN. ONCE STOPPED, I TURNED THE VEHICLE OFF AND ON AGAIN BUT STILL HAD NO THROTTLE CONTROLS. VEHICLE HAS 6,700 MILES AND THE DEALER SAYS THE PROBLEM WAS A SOFTWARE GLITCH THAT THEY KNEW ABOUT AND WERE GOING TO FIX AT MY 7,000 MILE SERVICE. I WAS LUCKY I WAS NOT ON THE FREEWAY WHEN THIS HAPPENED. IF FORD KNOWS ABOUT THIS GLITCH IT SHOULD BE FIXED RIGHT AWAY!
THE VEHICLE KEEPS LOSING FUEL AND FUEL HAS TO BE REPLACED EVERY OTHER DAY. TOOK VEHICLE INTO FORD DEALERSHIP TO BE CHECKED OUT AND WAS TOLD VEHICLE IS SAFE TO DRIVE. GAS CAN BE SMELT AND VISIBLY GUSHES AFTER FUELING IN STATIONARY POSITION. WHEN VEHICLE IS IN DRIVE MOTION, GAS LEAKS SLOWLY. ALSO, WHILE DRIVING THE VEHICLE JERKS AND WILL SLOW DOWN ACCELERATION.
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THERE WAS A STRONG ODOR FROM THE AIR CONDITIONING UNIT. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.
WHEN ACCELERATING BEYOND 3000 RPM, EXHAUST GASES ARE ALLOWED INTO VEHICLE CABIN. NO FIX FROM FORD AS OF YET.
WENT TO THE DEALER COMPLAINED ABOUT FRONT END NOISE ALSO FUMES IN CABIN THEY FIXED THE STEERING RACK I ASKED THEM ABOUT THE FUMES THEY TOLD ME TO USE PREMIUM GAS. THIS WAS IN JULY 2017 WITH 11500 MILES NOW IN SEPT STILL 'LL ING WITH FUMES AND STEERING NOISE COMING BACK. DEALER IS KOPPEL THE ODOR CAME UP THE SAME MONTH I BOUGHT IT WITH 900 MILES ON IT LIKE ALL OF US I THOUGHT WE HAD TO BREAK IT IN
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DISCOVERED THAT A TRANSMISSION GEAR HAD FRACTURED. THE CAUSE OF THE GEAR FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 12,000.
THIS IS THE SECOND TIME THIS HAPPENED TO ME WHILE DRIVING MY 2016 EXPLORER LIMITED. MY CAR HAS EVERY OPTION AVAILABLE. A FEW MONTHS AGO AS I WAS TURNING ONTO THE HIGHWAY A "LANE KEEPING SYS MALFUNCTION" ALERT CAME ACROSS MY DISPLAY AND MY STEERING LOCKED IN PLACE. I COULD NOT TURN MY STEERING WHEEL AT ALL. I HAD A SKETCHY VEHICLE FOR MY FIRST VEHICLE AND KNEW THAT I NEEDED TO PUT THE CAR IN PARK AND TURN IT OFF FOR A FEW SECONDS AND RESTART THE CAR. DOING THIS FREED MY STEERING WHEEL AND I WAS ABLE TO DRIVE TO THE DEALERSHIP. THE DEALERSHIP RAN DIAGNOSTICS AND CAME TO THE CONCLUSION THAT THE SENSITIVITY WAS SET TOO HIGH. FFW MONTHS LATER. 9/13/16 I AM DRIVING BACK AT ABOUT 65 MPH, FROM A DR. APT ON A BUSY ROAD AND THE CAR TELLS ME MY STEERING IS MALFUNCTIONING TO SERVICE MY VEHICLE. MY GAME PLAN WAS TO PULL OVER SAFELY AND RUN A VEHICLE HEALTH REPORT AND CALL THE DEALER. SECONDS LATER I GET THE SAME MESSAGE ALONG WITH LANE KEEPING MALFUNCTION & MY STEERING LOCKED. I HAD TO COME TO A COMPLETE STOP ON THE MIDDLE OF A BUSY HWY WITH A CAR COMING AT MY REAR AND THROW IT IN PARK AND KILL MY ENGINE AND RESTART MY CAR FOR THE STEERING TO UNLOCK. I SPOKE WITH THE SERVICE DEPT. AFTER THEY RAN DIAGNOSTICS AND MY VEHICLE IS "SPITTING OUT CODES LIKE CRAZY" AND WAS TOLD IT MAY BE A MODULE IN MY COMPUTER THAT CONTROLS STEERING & LANE KEEPING SYSTEMS OR MY KEY FOB IS NOT BEING DETECTED BY MY COMPUTER AND IS NOT SENDING AN ALERT AND MY CAR THINKS IT IS BEING STOLEN. CRAZY. DEFINITELY NOT SAFE. THIS IS MY DAILY DRIVER. I HAVE 4 SMALL CHILDREN. I LIVE IN MY CAR. PLEASE RESEARCH THIS AND ISSUE A RECALL. THIS IS NOT SAFE AT ALL. THANKFULLY I WAS NOT ON AN INTERSTATE GOING 70+ MPH. ALSO MY CAR WAS PURCHASED DEC 2015 AND WAS A DEALER TRADE FROM A TX DEALER.
MY VEHICLE ENGINE STALLED WHILE I WAS DRIVING, A WRENCH AND AIRBAG ICON DISPLAYED WHICH SAID SEE MANUAL. THE FORD DEALERSHIP TOLD ME TO RESTART THE VEHICLE. WHILE WAITING TO GET IT IN FOR SERVICE, I WAS DRIVING ON A BUSY HIGHWAY AND THE VEHICLE SHUT DOWN AGAIN CAUSING ME TO COAST TO THE MEDIAN. I WAS NEARLY REAR ENDED AS A RESULT.
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED TO A COMPLETE STOP INDEPENDENTLY AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
ABOVE 60 MPH, WHEN ACCELERATING TO PASS ANOTHER VEHICLE OR CLIMBING UP A GRADE, IF THE ENGINE DOWNSHIFTS TO A LOWER GEAR, A STRONG EXHAUST ODOR ENTERS THE CABIN. WHEN THE VEHICLE'S OPERATION RETURNS TO NORMAL, THE ODOR DISSIPATES WITHIN ABOUT 15 SECONDS. THE ENTIRE EVENT IS OVER WITHIN A MINUTE.
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE'S SPEED SUDDENLY DECELERATED TO 45 MPH AND THE WRENCH SENSOR INDICATOR ILLUMINATED. AFTER SHUTTING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,700.
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN THE AIR CONDITIONER WAS ACTIVATED, THE CONTACT FORCEFULLY DEPRESSED THE ACCELERATOR PEDAL AND NOTICED AN ABNORMAL ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (TOWER FORD, 124 S MIDDLE NECK RD, GREAT NECK, NY, 11021) IN APRIL/MAY 2017. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
I HAVE OWNED A 2016 FORD EXPLORER XLT FOR APPROXIMATELY 10 MONTHS... DURING THIS TIME EVERY TIME I EXCELERATE THERE IS A VERY STRONG BURNING SMELL. OF COARSE BRINGING IT TO THE DEALER DID NOTHING. THEY TOLD ME MAY BE A STICKER ON ENGINE BURNING.... AFTER 10 MONTHS THE SMELL IS STILL AS STRONG AS THE FIRST WEEK.. I WAS EVEN ASKED BY A POLICE OFFICER WHO HAD PULLED ME OVER FOR A LISENCE PLATE COVER, THAT MY CAR SMELLED OF MARIJUANA! THIS ALL WHILE HAVING CHILDREN AND GRAND PARENTS IN THE CAR!
WHILE AIR CONDITIONER IS ON AND YOU ACCELERATE HARD, THERE IS A BURNING TYPE OF SMELL/ODOR THAT SEEMS TO COME FROM THE FRONT AIR VENTS. FORD LOOKED INTO MY CONCERN BUT WAS UNABLE TO FIND THE CAUSE. WITH RECENT NEWS OF EXHAUST FUMES ENTERING THE CABIN OF NEWER MODEL EXPLORERS WITH THE AC ON, I BELIEVE THIS TO BE MY CASE. THIS IS A SAFETY HAZARD AS I DRIVE WITH SMALL CHILDREN IN THE CAR AND WITH SUMMER APPROACHING, THE CARS AC WILL BE UTILIZED MORE FREQUENTLY. DEATH OR SERIOUS INJURY DUE TO FORD'S NEGLIGENCE CAN OCCUR IF THIS IS NOT ADDRESSED.
EXHAUST SMELL ENTERS THE CABIN WHEN THE ENGINE IS ON. THIS GETS WORSE WHEN GETTING ON THE INTERSTATE, PASSING OTHER VEHICLES, OR GOING UP HILLS. THE ISSUE HAS BEEN GOING ON SINCE WE BOUGHT EXPLORER BRAND NEW IN SUMMER 2016. I HAVE HAD IT BACK TO THE DEALER FOR ROUTINE MAINTENANCE SINCE THEN AND EACH TIME I ASK THEM WHAT THE ISSUE IS AND IF THEY CAN LOOK INTO IT. THEIR RESPONSE HAS ALWAYS BEEN THAT NOTHING IS WRONG AND THIS IS NORMAL BEHAVIOR. I HAVE EVEN BEEN TOLD THAT THIS COULD BE THE TURBO CHARGER. I FREQUENTLY GET HEADACHES WHEN DRIVING, AND GET DIZZY ON LONGER TRIPS. I AM CONCERNED ABOUT CO ENTERING THE CABIN. I OFTEN OPEN THE HOOD WHEN IT IS PARKED IN THE GARAGE AFTER COMING HOME AND THE EXHAUST SMELL FILLS THE GARAGE.
I WAS ON A TRIP AWAY FROM HOME, COMING DOWN A 2 LANE COUNTRY ROAD AND MY 2016 EXPLORER JUST BEGAN TO SLOW DOWN. I HIT THE GAS, BUT NO REPOSNE FROM THE VECHILE. I COULD ONLY THROW ON MY FLASHERS AND CRINGE AS THE CARS PILED UP BEHIND ME, HOPING NO ONE WOULD HIT ME. WE COASTED AT LEAST HALF A MILE BEFORE FINDING A PLACE TO SAFLEY EXIT THE ROAD. I CALLED ROADSIDE ASSISTANCE AND THEY WOUD NOT AUTHORIZE PAYMENT TO TOW MY VECHILE BACK HOME, AND I HAD TO WAIT 45 MINUTES FOR ASSISTANCE TO ARRIVE. I AM SO DISAPPOINTED AND SADDENED TO THINK WHAT MAY HAVE HAPPENED IF I HAD CHOOSE TO TAKE THE HIGHWAY INSTEAD. I COULD ONLY CLUTCH THE STEERING WHEEL AS I WATCHED MY SPEEDOMETER DROP FROM 58 TO 20 SOMETHING IN A MATTER OF MINUTES. I HAD CHILDREN SITTING IN THE 3RD ROW AND WAS CONCERNED THAT SOMEONE WOULD RUN INTO ME DUE TO MY SUDDEN DECLINE IN SPEED. I CANNOT BELIEVE THAT I WAS NOT NOTIFIED THAT THIS COULD HAPPEN. WHY ISN'T THIS A RECALL? I MADE IT SAFELY, BUT NO ONE SHOULD HAVE TO SUFER INJURY OR LOSS BEFORE FORD TAKES THIS SERIOUSLY.
WHILE DRIVING BELOW 30 MPH ATTEMPTED TO ACCELERATE AND FELT A JOLT,ENGINE CUT OFF,"WRENCH" LIGHT AND AIR BAG LIGHT CAME ON (LAST ONE PROBABLY WHEN THE ENGINE SHUT OFF).HAD TO COAST TO THE SIDE,RE-STARTED ENGINE AND IT STARTED SHAKING,RPMS KEPT GOING UP AND DOWN BETWEEN 1-2000.TURNED OFF AND WAITED A FEW MINUTES.STARTED ENGINE AGAIN AND IT WAS RUNNING NORMAL EXCEPT CHECK ENGINE WAS ON.WENT TO LOCAL FORD DEALER (WE WERE ON VACATION) WHO COULDN'T TAKE US IN FOR AT LEAST 6 HRS AND WANTED US TO PAY FOR DIAGNOSTIC (NEW CAR,JUST HAD FIRST OIL CHANGE).WENT TO AUTO ZONE AND THEY READ CODE P2112 -THROTTLE BODY FAILURE AND ARMED WITH THAT SCHEDULED SERVICE AT MY LOCAL DEALER.ON THE WAY BACK ISSUE REPEATED ITSELF TWO MORE TIMES.ALL ON LOWER SPEEDS (CITY DRIVING).CURRENT MILES 6200.
VEHICLE LOST POWER IN THE CITY GOING ABOUT 35MPH, HAD TO COAST TO SIDE OF THE ROAD, BAD THROTTLE BODY...... 6600 MILES ON THE CAR SERVICE LIGHT CAME ON ZERO THROTTLE RESPONSE.
VEHICLE LOST POWER WHILE DRIVING DOWN A BUSY HIGHWAY AT 65+ MPH. ENGINE WAS RUNNING ROUGH (SOUNDED LIKE A TRACTOR) AND COULD NOT ACCELERATE. DASH LIGHTS CAME ON. VEHICLE WAS ABLE TO COAST TO AN EXIT RAMP WHERE IT WAS TOWED TO THE DEALERSHIP TO HAVE THE THROTTLE BODY REPLACED. MILEAGE WAS JUST OVER 7,000. IT IS SAD THAT I HAD TO RESCUE MY FAMILY (WIFE, 4 MONTH OLD BABY, 3 YEAR OLD AND 6 YEAR OLD) OFF A BUSY HIGHWAY EXIT RAMP WHEN THE VEHICLE IS LESS THAN 6 MONTHS OLD. THE TOW TRUCK DRIVER SAID HE GETS ABOUT 3 OR 4 OF THE SAME ISSUE WITH NEW EXPLORERS A WEEK. HOW CAN THIS NOT BE A RECALL? NOW WE WILL DRIVE IN FEAR OF THIS PROBLEM OCCURRING AGAIN SINCE, FROM WHAT THE DEALER SAID, THE THROTTLE BODY WAS REPLACED WITH THE EXACT SAME PART. I GUESS WE JUST WON'T TAKE ANY LONG TRIPS WHEN WE ARE AROUND 7,000 MILES ON THIS THROTTLE BODY...? UNBELIEVABLE FORD. WHAT A PIECE OF JUNK!