NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2002 Ford F-250. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
The contact owns a 2002 Ford F-250. The contact initially discovered patches of fluid on the garage floor. The vehicle was then taken to a dealer where a diagnostic test was performed. The dealer discovered a leak in the engine oil pan due to a faulty silicone gasket. The contact stated that the oil pan was replaced by the same dealer a year prior to the recent failure. The contact was provided an estimate for the repair. The manufacturer was also notified of the failure and informed the contact that there was no recall on the VIN related to the failure. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 138,683.
The contact owns a 2002 Ford F-250. The contact stated that while the vehicle was being lifted onto a tow truck, fuel began to leak from the middle plastic made fuel tank. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel tank hoses were faulty. The mechanic determined that the fuel tank needed to be replaced. The vehicle was not repaired. The local dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 108,000.
The vehicle is equipped with adjustable brake and accelerator. The pedals should move up and down together. But the brake pedal is several inches higher causing a safety issue.
Both front driver and passenger seat belts will pop out of buckle while driving. This happens at any speed.
As soon as the truck started, it popped out one of its spark plug. The truck started shaking and made a hollow noise and began to smoke and quickly caught on fire. The fire burned the entire truck.
While driving on a fairly rough highway I'm AZ, 180A, traveling about 50 mph over bumps and repaired cracks in the pavement, the steering wobbled and shook which did not seem far out of the ordinary on this particular stretch of highway. Suddenly, without warning, the steering failed causing loss of control of the vehicle, the driver was unable to steer the truck which veered off the road and sent us directly into the embankment of a dry wash. The truck hit the embankment head on 50-55 mph. I was riding as passenger of my vehicle since I was 8 months pregnant and experiencing severe heartburn all morning. My fiance drive and 3 of my children were in the back seat. After crashing head on into the dirt wall I was pinned in between the dashboard and seat. I suffered serious life changing injuries as a result. One of the firefighters who arrived in the scene inspected and confirmed the steering was broken. I was sent by helicopter to Flagstaff regional medical center where I spent 10 days. The truck was towed to an impound yard in St John's, az. I was able to retrieve my personal belongings but was not able to afford the tow truck drivers verbal quote of the charges due nor the cost to tow the totaled truck back home to snowflake. The truck had a lien and I assumed the lienholder would be notified to collect the vehicle. They were not notified and t ownership was transferred leaving me an abandoned vehicle fee and hold on my registration privileges in AZ. The truck is likely still at the tow yard which may allow an inspection if requested, however I no longer own it as a result of the circumstances. My 9 year old son was injured in the accident as well as my own informed which included a shattered patella and fractured acetabulum, after orthopedic surgery I was made to deliver my unborn son via C-section, thankfully the baby suffered no physical injuries.
The contact owns a 2002 Ford F-250. The contact stated while driving 75 MPH, the vehicle experienced the death wobble. The contact stated no warning light was illuminated. The contact was able to regain control of the vehicle and continued driving to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 175,000.
TL* THE CONTACT OWNS A 2002 FORD F-250. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STATIONARY AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND DRIVEN TO HIS DESTINATION. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 300,000.
THE EMERGENCY PARKING BREAK DOES NOT WORK, I DON'T THINK IT EVER HAS. I HAVE HAD IT REPAIRED TWICE OVER THE YEARS AND IT QUICKLY QUIT BOTH TIMES. IT FEELS LIKE NORMAL RESISTANCE WHEN YOU PUSH IT IN WITH YOUR FOOT, AND DOES A NORMAL CLUNK AND RELEASE WHEN YOU RELEASE IT, BUT IT DOES NOT AT ALL HOLD THE TRUCK IN PLACE. IT IS A MANUAL TRANSMISSION SO IT IS VERY INCONVENIENT FOR THIS TO NOT WORK. AN EXAMPLE, THAT I HAVE TO DEAL WITH REGULARLY IS HOOKING UP TO A TRAILER. I NEED TO GET OUT TO SEE HOW CLOSE I AM AND I HAVE TO PUT IT IN GEAR (ONLY REVERSE WILL HOLD IT, THE OTHER GEARS WILL SLIP AND THE TRUCK WILL ROLL) AND TURN IT OFF TO GO LOOK.
2002 F-250 7.3L DIESEL. DRIVING DOWN THE HIGHWAY PULLING A HORSE TRAILER ENGINE JUST COMPLETELY STALLED WITHOUT WARNING. I LOST ALL STEERING AND BRAKES. I PUT IT IN NEUTRAL AND RESTARTED WHILE COASTING. DROVE ANOTHER FEW MILES AND IT STALLED AGAIN. WOULD NOT START AGAIN AFTER THAT. THIS HAPPENED ON A REMOTE HIGHWAY AT NIGHT. HAD A WRECKER TOW US TO A DIESEL SHOP WHO REPORTED TRUCK STARTED FINE NEXT DAY. WENT AND PICKED IT UP AND IT STUTTERED A FEW TIMES ON THE WAY HOME BUT DID NOT STALL. A FEW MONTHS LATER, ENGINE STALLED AT A RED LIGHT IN HEAVY TRAFFIC BUT STARTED BACK UP. TOOK IT TO MY MECHANIC WHO READ A CAM POSITION SENSOR CIRCUIT FAULT ON THE COMPUTER. REPLACED CAM POSITION SENSOR. A FEW MONTHS LATER, STALLED AGAIN AT AN INTERSECTION. I COASTED TO THE SIDE OF THE ROAD AND HAD IT TOWED TO MY MECHANIC. UPON ARRIVING AND UNLOADING FROM WRECKER. TRUCK STARTED UP. STARTED TO DRIVE IT HOME AND STALLED AGAIN HALFWAY THERE ON A BUSY RURAL ROAD WITH NO SHOULDER. CALLED WRECKER AGAIN AND TOWED TO DIFFERENT DIESEL SHOP. REPLACED CPS AGAIN AND TRUCK STARTED FINE. TOOK IT HOME AND RAN IT AT IDLE UNTIL ENGINE TEMP WAS NORMAL. ENGINE STALLED AGAIN AND WOULD NOT START. WAITED ABOUT 2 HOURS AND IT STARTED UP JUST FINE AND RAN AT IDLE FOR ONE HOUR WITHOUT STALLING. CURRENT CPS WAS FROM FORD DEALER (THE GREY ONE) BUT APPARENTLY THE SAME PROBLEM AS THE ONE INVOLVED IN NHTSA ID: EA06012 RECALL FROM 2006 IS STILL A PROBLEM. IT COULD STALL WITHOUT WARNING IN THE MIDDLE OF AN INTERSECTION AND CAUSE A SERIOUS CRASH. THIS IS A SERIOUS SAFETY ISSUE!!
TL* THE CONTACT OWNS A 2002 FORD F-250. WHILE THE CONTACT WAS INSPECTING THE VEHICLE, HE NOTICED THAT THE FUEL SYSTEM TANK STRAPS WERE LOSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (APPLE FORD LINCOLN OF YORK, 1801 WHITEFORD RD, YORK, PA 17402, (717) 755-2911) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE DEALER ADVISED THE CONTACT TO SPEAK WITH THE MANUFACTURER AND FILE A COMPLAINT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 174,000.
TL* THE CONTACT OWNED A 2002 FORD F-250. WHILE THE VEHICLE WAS PARKED FOR A COUPLE OF HOURS IN COLD TEMPERATURES AND CONNECTED TO THE BLOCK HEATER, THE VEHICLE CAUGHT FIRE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 177,700.
NO WRECK THAT I WAS TOLD ABOUT WHEN BOUGHT
ON NOVEMBER 26TH 2017, MY TRUCK STARTED HAVING A SIGNIFICANT MIS-FIRE IN CYLINDER #4. TRAVELLING AT ABOUT 30 MPH ON CITY STREETS; THIS PARTICULAR INCIDENT WAS NOT A SAFETY ISSUE ALTHOUGH DIFFICULT TO LIMP THE VEHICLE HOME AS IT DID NOT ACCELERATE WELL. UPON REMOVING THE SPARK PLUG; IT WAS DETERMINED THAT THE CYLINDER HEAD THREADS IN THE SPARK PLUG PORT HAVE BEEN DAMAGED. THIS WOULD HAVE RESULTED IN AN EJECTED SPARK PLUG HAD THE VEHICLE BEEN CONTINUED TO BE OPERATED. SINCE THIS IS THE 3RD DIFFERENT CYLINDER THIS HAS OCCURRED ON WITH NUMEROUS REPORTS FROM MULTIPLE OWNERS OF THE SAME ENGINE DESIGN BY FORD; I HAVE DECIDED TO FILE THIS REPORT. THIS IS THE 2ND REPORT I HAVE FILED WITH THE NHTSA. THE FIRST REPORT I FILED WAS BECAUSE THE 2ND TIME THIS OCCURRED; A SPARK PLUG EJECTED FROM THE #3 CYLINDER AT HIGHWAY SPEEDS WITH A SIGNIFICANT REDUCTION IN SPEED IN TRAFFIC ON THE HIGHWAY. THAT OCCURRENCE ALSO CAUSED A SIGNIFICANT VIBRATION AND HAD TO BE PULLED OVER IMMEDIATELY. EVEN THOUGH THERE HAVE BEEN SIGNIFICANT REPORTS TO FORD AND DOCUMENTED OCCURRENCES DATING BACK TO 1997; FORD CONTINUES TO SAY THAT BECAUSE NO "SAFETY ISSUES" HAVE RISEN OR BEEN PROVEN TO BE CAUSED BY THIS ISSUE THAT IT IS NOT THERE PROBLEM. I WILL ALSO BE FILING REPORTS WITH BBB, CONSUMER AFFAIRS AND CONSUMER REPORTS.
ONE OF THE VAPOR VALVES BREAKS ON THE GASOLINE TANK, IT IS NOT REPLACEABLE SO YOU HAVE TO BUY A NEW TANK. FORD HAS OBSOLETED THE TANK AND IT IS NOT AVAILABLE FROM ANY PLACE. YOU CAN SMELL THE GAS VAPORS WHEN THE TRUCK IS AT REST. I AM WAITING FOR IT TO BLOW UP.
CRUISE CONTROL ISSUE
THE DRIVER'S AND PASSENGER'S SEAT BELT WILL UNLATCHED FOR NO APPARENT REASON. THIS HAPPENS AT ALL DIFFERENT SPEED. IT HAS HAPPENED WHILE DRIVING ON ALL PAVED STREETS AND HIGHWAYS
TL* THE CONTACT OWNS A 2002 FORD F-250. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE SECOND ATTEMPT; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V553000 (ENGINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
DRIVING DOWN INTERSTATE, HEARD A LOUD POP. LOST ALL STEERING ABILITY. STEERING BOX SHAFT SHEARED IN HALF. I WAS PULLING A 18' EMPTY TRAILER AT THE TIME. TRUCK BLOCKED BOTH WESTBOUND LANES ALMOST CAUSING LIFE THREATENING INJURIES. BOTH COUNTY SHERIFF AND VA STATE POLICE CAME TO SCENE.
MY VEHICLE WAS BEING DRIVEN OUT MY DRIVEWAY WHILE MAKING A RIGHT TURN THE STEERING WHEEL LOCKED UP. THEN TO THE LEFT THE SAME. WHILE SITTING STILL I COULD TURN THE STEERING WHEEL ALL THE WAY TO THE LEFT NONE STOP. FLUID IS FULL. WHILE DRIVING STRAIGHT STEERS FINE UNTIL I TURN A LITTLE TO RIGHT OR LEFT THEN IT GETS TIGHT. I NOTICED FROM 2002 TO 2006 THEIR WERE STEERING PROBLEMS UNSOLVED. *TR
MY DRIVERS SIDE SEATBELT HAS STARTED TO RANDOMLY UNBUCKLE. THERE ISN'T ANYTHING TOUCHING IT, PRESSING IT OR OTHERWISE INTERFERING WITH THE OPERATION. I FIRMLY PRESS THE BUCKLE INTO THE RECEPTACLE, PULL ON IT TO ENSURE IT IS LATCHED AND RANDOMLY IT WILL COME UNDONE. THE DEALERSHIP SAID THERE ISN'T A RECALL OR WARRANTY TO COVER IT SO I HAD TO PURCHASE A NEW RECEPTACLE. THIS HAS HAPPENED GOING AS SLOW AS 5MPH AND AS FAST AS 50MPH AND IS QUITE STARTLING AS THE SEATBELT INSTANTLY STARTS TO REWIND. I DON'T FEEL COMFORTABLE DRIVING MY TRUCK KNOWING THE SEATBELT MIGHT NOT HOLD IF AN ACCIDENT WERE TO HAPPEN. *TR
TL* THE CONTACT OWNS A 2002 FORD F-250. WHILE DRIVING AT ANY SPEED AND AS SOON AS THE ENGINE BECAME HOT, A BURNING OIL ODOR WAS PRESENT INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THERE WAS A DEFECTIVE HEAD GASKET THAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
ISSUE WITH DOME LIGHT, DOOR JAMB LIGHT ON, AUTO HEADLIGHTS - ALL NOT WORKING.
TL* THE CONTACT OWNS A 2002 FORD F-250. WHILE DRIVING 65 MPH, THE FRONT DRIVER'S SIDE WHEEL BEARING CAUGHT FIRE. THE CONTACT PULLED OVER AND EXTINGUISHED THE FIRE. IT WAS DETERMINED THAT THE HUB BEARING CAUGHT FIRE, WHICH ALSO SET THE REST OF THE TIRE ON FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.
FORD F250 4X4 6.8L V10 SPIT OUT NUMBER10 SPARKPLUG AT 65 MPH FOR THE SECOND TIME NOW TWO MONTHS AFTER REPAIR. PAID $60 FOR REPAIR KIT PLUS $65 FOR ANOTHER NEW COIL AS IT GETS DAMAGED EACH TIME THIS HAPPENS. NO FIRE THIS TIME AS I WAS ABLE TO STOP AND REMOVE THE COIL BEFORE GETTING OFF HIGHWAY.
MY 2002 FORD F250 SUPER DUTY 5.4 GASOLINE ENGINE HAD A SPARK PLUG BLOW OUT AT AROUND 165,000 MILES. I HAD PULLED OVER TO TAKE A CALL TURNED OFF THE ENGINE, WHEN I STARTED IT BACK UP IT WAS MAKING A LOUD POPPING SOUND, MY MACHANIC SHOP WAS NEXT DOOR TO WHERE I WAS SO I WAS LUCKY THAT I DID NOT HAVE TO DRIVE IT ANYWHERE.
PAINT IS PEELING OFF OF HOOD OF MY FORD F 250 HEAVY DUTY TRUCK.
DRIVERS SEAT BELT KEEPS COMING UNLATCHED FOR NO REASON WHILE DRIVING. NOTHING IS STUCK INSIDE. I LATCH IT AND TUG HARD TO MAKE SURE FULLY LATCHED. THEN AFTER A FEW MINUTES OF DRIVING, IT RELEASES FOR NO REASON. MY BEST FRIENDS 2006 F250 ALSO HAS THE SAME PROBLEM.
TL* THE CONTACT OWNS A 2002 FORD F-250 EQUIPPED WITH NITTO DURA GRAPPLER HIGHWAY TERRAIN TIRES, SIZE: LT265/75/R16 (NA). WHILE DRIVING 60 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE IT WAS CONFIRMED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS NOT REPLACED. THE TIRE WAS A REPLACEMENT TIRE. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 89,000 AND THE TIRE FAILURE MILEAGE WAS 22,000.
TIRES INVOLVED WERE PURCHASED ON 7/25/2012 (HAVE RECEIPT) AND AT TIME OF INCIDENT HAD 16,115 MILES ON THEM. TIRES WERE CORRECTLY INFLATED TO CORRECT PSI AND SHOWED NO SIGNS OF EXCESSIVE WEAR OR CHECKING. TRIP WAS FROM ANTELOPE, CA TO SAN DIEGO, CA. (+/- 525 MILES.) OUTSIDE TEMPERATURE WAS APPROXIMATELY 95 DEGREES. DRIVER WAS THE ONLY PERSON IN THE VEHICLE, TRUCK WAS RUNNING WITH NO LOAD/EMPTY AND IN THE RIGHT HAND LANE OF A TWO LANE HIGHWAY. TRAVELING SOUTH BOUND ON INTERSTATE 5 AT 65 MPH (CRUISE CONTROL WAS ON), APPROXIMATELY TWO MILES NORTH OF KETTELMAN, CALIFORNIA, DRIVERS SIDE REAR TIRE DELAMINATED (UNIROYAL LAREDO LT265/75R16 123Q LAR (DOT # BFW8JDUU5011) CAUSING SLIGHT LOSS OF CONTROL, BUT NO ACCIDENT RESULTED AND NO OTHER VEHICLES INVOLVED IN THE INCIDENT. DAMAGE DUE TO THE DELAMINATION WAS EXTENSIVE TO THE DRIVERS SIDE OF THE PICK-UP BED (PHOTOS AVAILABLE.) AAA WAS CALLED TO REPLACE THE DELAMINATED TIRE WITH THE SPARE TIRE. AFTER REPLACEMENT OF THE DELAMINATED TIRE WITH A GOOD SPARE I CONTINUED ON WITH MY TRIP. APPROXIMATELY 225 MILES LATER (SAME DAY 8/16/2015), STILL ON SOUTH BOUND INTERSTATE 5 IN LAGUNA NIGUEL, CA THE PASSENGER RIGHT REAR TIRE (UNIROYAL LAREDO LT265/75R16 123Q LAR (DOT # BFW8JDUU5011) ALSO DELAMINATED, AGAIN, CAUSING SLIGHT LOSS OF CONTROL, BUT NO ACCIDENT RESULTED AND NO OTHER VEHICLES INVOLVED IN THE INCIDENT. DAMAGE DUE TO THE DELAMINATION OF PASSENGER REAR TIRE WAS ALSO EXTENSIVE TO THE PASSENGER SIDE OF THE PICK-UP BED (PHOTOS AVAILABLE.) INSURANCE CLAIM WAS MADE TO INSURANCE CARRIER (PROGRESSIVE INSURANCE) AND A DAMAGE CLAIM HAS BEEN MADE TO UNIROYAL (CLAIM #6193621979.) TOTAL DAMAGE TO VEHICLE IS $4,195.98 AND IS BEING REPAIRED AT CARSTAR GROVE COLLISION CENTER, 3580 OLIVE STREET, LEMON GROVE, CA 91945 (619-460-1367.) PHOTOS OF THE TIRES, AND DAMAGE TO THE PICK-UP TRUCK ARE AVAILABLE, AS ARE THE ACTUAL TIRE INVOLVED.
TIRES INVOLVED WERE PURCHASED ON 7/25/2012 (HAVE RECEIPT) AND AT TIME OF INCIDENT HAD 16,115 MILES ON THEM. TIRES WERE CORRECTLY INFLATED TO CORRECT PSI AND SHOWED NO SIGNS OF EXCESSIVE WEAR OR CHECKING. TRIP WAS FROM ANTELOPE, CA TO SAN DIEGO, CA. (+/- 525 MILES.) OUTSIDE TEMPERATURE WAS APPROXIMATELY 95 DEGREES. DRIVER WAS THE ONLY PERSON IN THE VEHICLE, TRUCK WAS RUNNING WITH NO LOAD/EMPTY AND IN THE RIGHT HAND LANE OF A TWO LANE HIGHWAY. TRAVELING SOUTH BOUND ON INTERSTATE 5 AT 65 MPH (CRUISE CONTROL WAS ON), APPROXIMATELY TWO MILES NORTH OF KETTELMAN, CALIFORNIA, DRIVERS SIDE REAR TIRE DELAMINATED (UNIROYAL LAREDO LT265/75R16 123Q LAR (DOT # BFW8JDUU5011) CAUSING SLIGHT LOSS OF CONTROL, BUT NO ACCIDENT RESULTED AND NO OTHER VEHICLES INVOLVED IN THE INCIDENT. DAMAGE DUE TO THE DELAMINATION WAS EXTENSIVE TO THE DRIVERS SIDE OF THE PICK-UP BED (PHOTOS AVAILABLE.) AAA WAS CALLED TO REPLACE THE DELAMINATED TIRE WITH THE SPARE TIRE. AFTER REPLACEMENT OF THE DELAMINATED TIRE WITH A GOOD SPARE I CONTINUED ON WITH MY TRIP. APPROXIMATELY 225 MILES LATER (SAME DAY 8/16/2015), STILL ON SOUTH BOUND INTERSTATE 5 IN LAGUNA NIGUEL, CA THE PASSENGER RIGHT REAR TIRE (UNIROYAL LAREDO LT265/75R16 123Q LAR (DOT # BFW8JDUU5011) ALSO DELAMINATED, AGAIN, CAUSING SLIGHT LOSS OF CONTROL, BUT NO ACCIDENT RESULTED AND NO OTHER VEHICLES INVOLVED IN THE INCIDENT. DAMAGE DUE TO THE DELAMINATION OF PASSENGER REAR TIRE WAS ALSO EXTENSIVE TO THE PASSENGER SIDE OF THE PICK-UP BED (PHOTOS AVAILABLE.) INSURANCE CLAIM WAS MADE TO INSURANCE CARRIER (PROGRESSIVE INSURANCE) AND A DAMAGE CLAIM HAS BEEN MADE TO UNIROYAL (CLAIM #6193621979.) TOTAL DAMAGE TO VEHICLE IS $4,195.98 AND IS BEING REPAIRED AT CARSTAR GROVE COLLISION CENTER, 3580 OLIVE STREET, LEMON GROVE, CA 91945 (619-460-1367.) PHOTOS OF THE TIRES, AND DAMAGE TO THE PICK-UP TRUCK ARE AVAILABLE, AS ARE THE ACTUAL TIRE INVOLVED.
TL* THE CONTACT OWNS A 2002 FORD F-250. WHILE DRIVING 30 MPH AND MAKING A TURN, THE SWITCH FOR THE TURN SIGNAL INDICATOR SWITCH FAILED TO DEACTIVATE AND CAUSED A FUSE TO BLOW. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
VEHICLE WAS PARKED, KEY OFF , NOT ATTENDED, CAUGHT FIRE, BURNED VEHICLE AND SURROUNDING EQUIPMENT AND BUILDINGS TO THE GROUND, BUT EVERYONE DENIES THAT THE CRUISE CANCEL SWITCH CAUSED IT EVEN THOUGH THE SYMPTOMS FIT.
WHILE DRIVING THE MOUNTS THAT HOLD THE FUEL TANK FAILED CAUSING THE TANK TO FALL OFF AND DRAG ON THE ROAD, EVENTUALLY WEARING A HOLE IN THE TANK CAUSING THE FUEL TO LEAK OUT. OBVIOUSLY ONCE THE GAS RAN OUT THE VEHICLE WOULD NO LONGER OPERATE. WE WERE LUCKY THAT THERE WAS NO FIRE. *TR
TL* THE CONTACT OWNS A 2002 FORD F250 DIESEL, 2004 F250 DIESEL. THE CONTACT STATED THAT THE FUEL TANK STRAPS UNDER THE REAR DRIVER'S SIDE OF THE VEHICLE WERE RUSTED. THE MANUFACTURER WAS CONTACTED AND DID NOT PROVIDE A REMEDY. THERE WAS NO DIAGNOSIS OR REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 143,000.
TL* THE CONTACT OWNS A 2002 FORD F-250. THE CONTACT STATED THAT THE ACCELERATOR PEDAL FAILED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT A WIRE SHORTAGE AND THE TRANSMISSION SHIFT LEVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 215,000 AND THE CURRENT MILEAGE WAS 215,100. UPDATED 2/3/15*CN UPDATED 8/30/2017*CN
[XXX] THE STEERING BOX CONSTANTLY FAILS. BECOMES LOOSE INSIDE. VEHICLE WANDERS SEVERELY. THIS IS AN ONGOING PROBLEM SINCE VEHICLE WAS PURCHASED NEW. I'M PUTTING IN THE 3RD STEERING GEAR. FORD MECHANICS WOULD NOT CONSIDER THE BOX BEING BAD. IT WAS MY FAULT. EXCUSES WERE BALL JOINTS, KEEP THEM GREASED. I GREASED IT ONCE A WEEK PRIOR TO IT BEING IN THE DEALERSHIP. AS IT WOULDN'T STAY ON THE ROAD. THEN IT WAS THE NATURE OF THE VEHICLE. THEY ALL DO IT. WHAT? IT HAS NEW MOOG BALL JOINTS. SO THAT'S OUT. VERY WELL GREASED. SO THAT'S OUT. BEING THE 3RD BOX IN 89K, JUST ISN'T RIGHT. VEHICLE IS STOCK. NO LIFTS, NO OVERSIZE TIRES. I DID A WEB SEARCH. MULTIPLE FOLKS ARE HAVING THE SAME PROBLEM FROM 01 TO 08 F SERIES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
OIL PAN RUSTED OUT.
TL* THE CONTACT OWNS A 2002 FORD F250. THE CONTACT STATED THAT THE REAR AND FRONT TURNING SIGNALS WOULD FLICKER ON AND OFF SPORADICALLY AND WHEN BRAKING, ALL OF THE LIGHTS WOULD FAIL. IN ADDITION, THE BRAKE LIGHTS WOULD NOT ILLUMINATE WHEN APPLIED AND ALL OF THE LIGHTS IN THE VEHICLE WITH THE EXCEPTION OF THE INTERIOR DOME LIGHT WOULD FAIL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V352000 (EXTERIOR LIGHTING) AND NHTSA CAMPAIGN NUMBER: 09E025000 (EXTERIOR LIGHTING) BU T WAS ADVISED BY THE DEALER THAT THE VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD STALL WHEN DRIVING OVER A POT HOLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO REPLACED ALL OF THE FUSES BUT THE FAILURE WAS NOT RESOLVED. THE APPROXIMATE FAILURE MILEAGE WAS 151000.
The contact owns a 2002 Ford F-150. The contact stated while driving at an undisclosed speed, the engine seized. No warning light was illuminated. The contact attempted to start the vehicle; however, the vehicle failed to start. The contact stated that the vehicle started after several attempts. The contact stated the vehicle sat for a while before starting the vehicle. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The contact was informed that the repair was not covered under recall. The vehicle was then towed to an independent mechanic; however, the failure was not officially diagnosed. The contact was informed that the failure was possibly caused by an unknown sensor. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure started in 2013; however, the vehicle had been parked and undriveable since 2017. The manufacturer was not made aware of the failure. The failure mileage was 109,000.
TL* THE CONTACT OWNS A 2002 FORD F-250 SD DIESEL. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, A LOUD NOISE WAS EMITTED FROM THE VEHICLE. THE CONTACT ATTEMPTED TO ENGAGED THE BRAKES BUT THE VEHICLE WOULD NOT RESPOND. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE POWER STEERING AND BRAKE PULLEY HAD DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 260,000. *TR
2002 FORD F250 SUPER DUTY RUSTED STEEL BRAKE LINE WHICH CAUSED THE BRAKES TO FAIL AT 25MPH IN NEIGHBORHOOD. I HAVE 84,507 MILES ON THE VEHICLE AND DO NOT LIVE IN A HARSH ENVIRONMENT. THE LOCATION OF RUSTY AREA IS APPROXIMATELY 6 - 12 INCHES AWAY FROM JUNCTION SPLICE FOR THE FRONT BRAKES AND REAR BRAKE LINE. THE RUSTY BRAKE LINE IS THE LONG REAR BRAKE LINE. THE STEEL BRAKE LINE IS RUBBING A CABLE COVER THAT HAS METAL TAPE ON IT AND HAS CAUSED PREMATURE RUSTING. I LIVE IN EAST TENNESSEE AND THE WEATHER IS NOT HARSH. I PURCHASED THE VEHICLE NEW AND HAD BRAKE ROTOR PROBLEMS BEFORE AND HAD THE DEALER TO TURN THE ROTORS ONCE AND REPLACE THE FRONT ROTORS. THANK GOODNESS I WAS TRAVELING IN THE NEIGHBORHOOD WHEN THIS HAPPEN. THE WEEK BEFORE I DROVE THE TRUCK ON I-40 GOING TO NORTH CAROLINA THRU THE GORGE. WHAT IF IT HAPPENED THEN? *TR
ON SEVERAL OCCASIONS, WITHOUT ANY REASON, MY DRIVER-SIDE SEAT BELT HAS UNBUCKLED ITSELF WHILE THE VEHICLE IS MOVING (SPEED DOES NOT SEEM TO BE A FACTOR). AFTER EXPERIENCING THIS A FEW TIMES I BEGAN INSERTING THE BUCKLE AND JIGGLING IT AND PULLING IT TO MAKE SURE IT LOCKED FIRMLY BEFORE DRIVING. EVEN AFTER HAVING DONE THIS, THERE HAVE STILL BEEN TIMES WHEN IT UNBUCKLED ITSELF WHILE DRIVING. IF I GET INTO IN AN ACCIDENT THE SEAT BELT MAY NOT OFFER ANY RESTRAINT/PROTECTION. *TR
THE #3 SPARK PLUG BLEW OUT OF THE ENGINE HEAD. THIS IS THE SECOND TIME THIS HAS HAPPENED ON THE SAME SIDE OF THE ENGINE. BY BLOWING OUT, IT IS A FIRE HAZARD ,AS THE ENGINE STILL PUMPS GAS THROUGH THIS PISTON. THIS IS AN EXPENSIVE PROBLEM TO FIX AND FORD NEEDS TO TAKE RESPONSIBILITY FOR ITS BAD HEAD PROBLEM. *TR
AFTER COMING TO A STOP AT A RETAIL PARKING LOT, I COULD NOT SHIFT INTO PARK. IT FELT AS THOUGH THE SHIFT LEVER HAD BECOME UNATTACHED FROM THE TRANSMISSION. I SHUT THE VEHICLE OFF WHILE IN DRIVE AND APPLIED THE PARKING BRAKE. INVESTIGATION REVEALED THAT THE BRACKET THAT IS ATTACHED TO THE TRANSMISSION TO HOLD THE SHIFT CABLE TO ALLOW SHIFTING OF THE TRANSMISSION, BROKE AWAY FROM THE TRANSMISSION THREADED MOUNTING BOSSES. THE ALUMINUM THREADED MOUNTING BOSSES CRUMBLED WITH SEVERAL PIECES FALLING TO THE GROUND. THE INABILITY OF PLACING THE VEHICLE INTO NEUTRAL OR PARK ESPECIALLY AT A TIME OF URGENCY IS OF GREAT CONCERN TO ME. A REPAIR OPTION SHORT OF REPLACING THE TRANSMISSION HAS NOT YET BEEN DISCOVERED. SEVERAL FORD DEALERS SAID THAT THEY HAVE NEVER HEARD OF SUCH AN ISSUE. MY MECHANIC WHO IS TRYING TO DEVELOP A MAKE-SHIFT BRACKET STATED HE HAS SEEN MANY CASES ON WEB SITES THAT ARE AVAILABLE TO REPAIR STATIONS. ONE GOOGLE SEARCH ON FORD TRUCK FORUM SHOWED AN IDENTICAL PROBLEM SUCH AS MINE. THANK YOU *TR
ON 03/16/2012 AT 10:30PM WHILE ON MY WAY HOME FROM WORK, I CAME TO A STOP AT A STOP SIGN. TRUCK WAS RUNNING FINE. AS I PULLED AWAY FROM THE STOP SIGN AND ACCELERATING I HEARD A LOUD POP AND WHAT SOUNDED LIKE AN EXHAUST LEAK. I IMMEDIATELY PULLED OVER AND LOOKED UNDER THE HOOD. I FOUND THAT THE COIL ON THE #3 SPARK PLUG WAS OUT AND THE EXHAUST SOUND WAS COMING FROM THE HOLE WHERE THE SPARK PLUG SHOULD HAVE BEEN. ONLY LIVING 2 MILES FROM WORK, I DROVE THE TRUCK HOME AND PARKED IT TIL MORNING. IN THE MORNING I WENT OUT AND TRIED TO PUT THE PLUG BACK IN AND REALIZED THERE WERE NO THREADS TO THREAD THE PLUG INTO. THIS IS VERY DISCONCERTING REALIZING THAT THERE WILL BE SOME MAJOR WORK NEEDING TO BE DONE ON THE TRUCK BEFORE I CAN DRIVE IT AGAIN. NOT TO MENTION COST. UPON SOME INTERNET RESEARCH, I HAVE FOUND THAT THIS HAS BEEN A MAJOR PROBLEM WITH THESE FORD TRUCKS AND THAT FORD IS REFUSING TO DO A RECALL ON THIS MATTER. I JUST PURCHASED THIS TRUCK ON 03/12/2012 AND CANNOT DRIVE IT ANY MORE. I WILL NOT DRIVE IT ANY MORE DUE TO THE SAFETY ASPECT OF THE FUEL VAPORS COMING OUT OF THE HOLE AND POSSIBLY CATCHING FIRE FROM THE SPARK PLUG WIRE STILL ARCING. LEAST OF ALL THAT IT WILL CAUSE MORE DAMAGE TO THE ENGINE BEFORE IT CAN BE REPAIRED. THANK YOU FOR YOUR TIME IN THIS MATTER AND I AM HOPING THAT SOMETHING CAN BE DONE IN THE NEAR FUTURE THAT WILL MAKE FORD DO A RECALL ON THESE TRUCKS AND GET THE PROBLEM FIXED ONCE AND FOR ALL. *TR
TL* THE CONTACT OWNS A 2002 FORD F250 WITH DEFINITY DAKOTA A/T TIRES, SIZE LT 265/75R16, DOT NUMBER: UTW8PA91108. THE CONTACT WAS DRIVING 70 MPH WHEN THE TREAD SEPARATED FROM THE FRONT PASSENGER TIRE. THE CONTACT MERGED TO THE SHOULDER WHERE HE CHANGED THE TIRE AND INSTALLED THE SPARE. THERE WERE NO ROAD HAZARDS THAT COULD POSSIBLY HAVE CONTRIBUTED TO THE FAILURE. THE TIRE WAS TAKEN TO A LOCAL TIRE MERCHANT WHO RE-INSTALLED A NEW TIRE. A MONTH LATER WHILE DRIVING 70 MPH, THE FRONT DRIVER AND THE REAR PASSENGER SIDE TIRES EXPERIENCED TREAD SEPARATION, CAUSING DAMAGE TO THE FRONT DRIVER SIDE UNDER CARRIAGE. THE SPARE TIRE WAS INSTALLED O BOTH FAILED TIRES. THE TIRES WERE NOT INSPECTED FRO THE CAUSE OF THE FAILURE AND THE MANUFACTURER OF WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 183,000. THE FAILURE MILEAGE OF THE TIRE WAS 15,000.
MY FAMILY IS FORD MOTOR DEDICATED AND AS WE BUY NEW TRUCKS THE OLD ONES ARE PASSED ON TO OTHER FAMILY MEMBERS. WE PURCHASED THREE NEW TRUCKS AND HAVING PROBLEMS WITH TWO. THEY ARE FORD 2002 F250 SUPER DUTY WITH THE 7.3 L DIESEL. BOTH TRUCKS HAVE HAD THERE DEFECTIVE INJECTOR WIRE HARNESSES REPLACED, SHORTED OUT ON THE INTERSTATE CAUSING THE ENGINES TO SHUT COMPLETELY DOWN. NO STEERING, BRAKES, NOTHING. I WAS TOLD BY THE TECH THAT THE WIRING IS DEFECTIVE AND THE OIL AND HEAT IS WHAT WAS CAUSED THE FAILURE, HE HAS SEEN THIS REPAIR QUIT OFTEN. THE OTHER PROBLEM IS ACCELERATION TO PASS OR GET UP TO SPEED QUICKLY GOING ON THE INTERSTATE OR ANYWHERE, WHEN YOU DEPRESS THE THROTTLE PEDAL QUICKLY THERE IS NOTHING LIKE IT JUST FELL ON ITS FACE. AFTER YOU TAKE YOUR FOOT OF THE PEDAL AND COUNT ABOUT 5 SECONDS AND TRY IT AGAIN IT WILL WORK. BIG SAFETY ISSUE. I HAVE HAD 4 CLOSE CALLS AND CANT AFFORD TO REPAIR THIS TRUCK ALL THE TIME ON V.A. DISABILITY. IF YOU KNOW ANYTHING PLEASE PASS IT ON OR BACK TO ME. REPAIRS ARE VERY EXPENSIVE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2002 FORD F-250 DIESEL. WHEN THE ACCELERATOR WAS DEPRESSED, THE CONTACT STATED THAT THE VEHICLE WOULD NOT MOVE, WHICH COULD CAUSE A CRASH. THE DEALER DIAGNOSED THAT A SILENT RECALL WAS ISSUED AND THE CONTACTS VEHICLE WAS A PART OF THAT RECALL, BUT THE MANUFACTURER DID NOT HONOR THE RECALL. THE DEALER REPLACED THE ACCELERATOR PEDAL. THE FAILURE AND CURRENT MILEAGE WAS 63,000.
HAVE HAD APPROXIMATELY $8000 IN CAR REPAIR BILLS IN LAST FEW MONTHS FOR OUR 2002 FORD F250 DIESEL TRUCK AND 2005 FORD EXPLORER XLT. TREMENDOUS FINANCIAL BURDEN 2002 FORD F250 DIESEL TRUCK - HUBS SEIZED, LOSS OF CONTROL OF VEHICLE PREMATURE RUSTING OF VEHICLE BODY, TAILGATE BUT MOST IMPORTANTLY THE OIL PAN IN WHICH REPLACING THE OLD PAN BECAME AN APPROXIMATELY $3,000 REPAIR BILL. 2005 FORD EXPLORER - TRANSMISSION WENT AT 80,000 MILES! HUBS SEIZE. *TR
Data synced from NHTSA on May 4, 2026