NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2007 Ford Fusion. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
AS I OPENED THE DOOR, I PULLED THE KNOB TO OPEN AND HEARD A CLICK. I FELT A CLICK AND NOW THE KNOB DOES NOT OPEN THE DOOR. I HAVE TO OPEN THE DOOR ON THE OUTSIDE.
I WENT TO OPEN MY DRIVER DOOR TO GET OUT AND I HEARD A POP... THE HANDLE IS NOW LOOSE. SO IN ORDER TO OPEN MY DOOR I HAVE TO ROLL DOWN THE WINDOW, OPEN THE DOOR FROM THE OUTSIDE, ROLL THE WINDOW BACK UP, AND THEN TURN OFF THE CAR. I HAVE READ TONS OF COMPLAINTS ONLINE ABOUT THE SAME PROBLEM AND FORD IS NOT ISSUING A RECALL. THIS IS A HUGE SAFETY HAZARD! IF I GET IN AN ACCIDENT AND AM UNABLE TO ROLL MY WINDOW DOWN I WILL BE UNABLE TO GET OUT OF THE VEHICLE. THIS IS A HUGE ISSUE AND VERY COMMON. I AM NOT UNDERSTANDING WHY A RECALL HAS NOT BEEN ISSUED FOR THIS. *TR
WITHOUT WARNING, VEHICLE JERKED, DECELERATED AND SLOWED TO A STOP ON THE HIGHWAY. VEHICLE WOULD NOT RESPOND TO PRESSING OF GAS PEDAL. HAD TO PULL VEHICLE OFF TO THE SIDE OF THE ROAD. ORANGE WRENCH ICON APPEARED. TURNED CAR OFF AND ON AGAIN AND ICON DISAPPEARED. NOT KNOWING WHEN THE VEHICLE IS GOING TO STOP ACCELERATING IS EXTREMELY DANGEROUS. IT IS ONLY A MATTER OF TIME BEFORE THIS ISSUE AFFECTS SOMEONE WHILE THEY ARE DRIVING AND ARE UNABLE TO SAFELY PULL OFF OF THE ROAD. *TR
TAKATA RECALL- HAVE BEEN RECEIVING NOTICES FOR OVER 3 1/2 YEARS THAT MY AIRBAGS HAVE BEEN RECALLED ON MY FORD FUSION. STILL NOTHING...CALL THE LOCAL FORD DEALERSHIP AND THEY TELL ME THEY ARE WAITING ON PARTS. GOING ON 4 YEARS...AND WAITING ON PARTS??? BS.
I WAS DRIVING TO HOUSTON FROM SAN ANTONIO ON I10 AND GOING THE SPEED LIMIT. SHORTLY AFTER STARTING MY DRIVE I WAS SHOCKED BY A SLIGHT JERK AND A "WRENCH" SYMBOL APPEAR. I WAS IN THE CENTER LANE AND HARDLY HAD ANY ACCELERATION TO MOVE OFF THE ROAD. EVENTUALLY, I WAS ABLE TO GET TO THE SIDE OF THE HIGHWAY, TURN OFF MY CAR AND TURN IT BACK ON. IT ALLOWED ME TO DRIVE ABOUT 5 MIN BEFORE HAPPENING AGAIN. I ENDED UP PULLING OF THE ROAD 8 TIMES UNTIL I JUST DECIDED TO CALL AAA AND PAY ADDITIONAL FEES TO TOW MY CAR INTO HOUSTON. IT WAS SCARY AND DEF. A SAFETY HAZARD FOR ANYONE EXPERIENCING THIS MALFUNCTION. I TOOK THE CAR TO GET A DIAGNOSTIC AND SURE ENOUGH IT'S A THROTTLE BODY FAILURE. I DROVE TODAY WITH NO ISSUES, BUT I AM SURE IT WILL OCCUR AGAIN VERY SOON. FORD REALLY NEEDS TO RECALL AND THINK ABOUT THEIR CUSTOMER'S SAFETY. *TR
VERY NOTICEABLE IS THE JERKING OF THE CAR, ESPECIALLY WHEN ACCELERATING. *TR
UPON DRIVING THE SPEED BECAME ERRATIC AND THE CAR SLOWED DOWN VERY QUICKLY REQUIRING ME TO PULLOVER QUICKLY FOR FEAR OF A REAR END COLLISION. AT THAT TIME I SAW THE WRENCH LIGHT ON MY DASH. I FEEL THAT IS A HAZARD THAT SHOULD BE CORRECTED UNDER THE WARRANTY OR AS A RECALL FROM FORD COMPANY. THE WAIT FOR PARTS IS ALMOST A MONTH, FORD SHOULD GIVE A LOANER CAR AS I AM AFRAID TO DRIVE MY CAR IN TRAFFIC. THANK YOU *TR
THIS HAS HAPPENED THREE TIMES IN THE LAST SIX MONTHS. WHILE DRIVING AT HIGHWAY SPEEDS THE HOOD RANDOMLY UNLATCHES. THANKFULLY THE SAFETY LATCH KEPT THE GOOD FROM COMPLETELY OPENING. THIS COULD HAVE BEEN VERY DANGEROUS. IT JUST HAPPENED TO US TODAY IN FACT. I HOPE THE SERVICE AGREEMENT WILL COVER TO FIX THE PROBLEM. I SEE THAT ANOTHER PERSON COMPLAINED OF THIS SAME PROBLEM ON THIS SITE ON 2010. *TR
DASHBOARD AROUND FRONT PASSENGER AIRBAG IS BULGING UP AND WILL LIKELY INTERFERE WITH PROPER DEPLOYMENT OF THE BAG IN CASE OF ACCIDENT. THIS IS A CHRONIC PROBLEM WITH FIRST GENERATION FUSIONS THAT FORD REFUSES TO ADDRESS.
TAKATA RECALL PASSENGER AIRBAG LIGHT IS ON AND I HAVE BEEN TOLD IT IS PART OF RECALL BUT PARTS NOT AVAILABLE.
I HAVE A 2007 FORD FUSION. THE IDLER PULLEY BOLT HAS BROKEN 3 TIMES IN LESS THAN A YEAR. I'VE READ IN MULTIPLE ONLINE FORUMS THAT ONCE THIS STARTS TO HAPPEN, IT CONTINUES TO HAPPEN EVERY FEW MONTHS. I CAN'T SELL THIS CAR TO SOMEONE KNOWING THE BOLT WILL BREAK, AND I CAN'T CONTINUE PAYING $200 EVERY TIME IT DOES. I NEVER KNOW WHERE OR WHEN IT WILL LEAVE ME STRANDED. THIS SEEMS LIKE A FAIRLY COMMON ISSUE FOR THE 2007 FUSION; JUST GOOGLE "2007 FORD FUSION IDLER TENSION PULLEY". I'M WONDERING WHY NOTHING HAS BEEN DONE ABOUT THE POOR ENGINEERING AND DESIGN OF THIS BOLT THAT IS OBVIOUSLY INADEQUATE? *TR
THROTTLE BODY ISSUE - CONFIRMED SINCE I JUST SPENT $930.00 AT THE FORD DEALERSHIP TO REPLACE. WIFE GOT IN CAR AT MALL. FIRST CAR WOULD NOT START LOOSE CONTACT ON TERMINAL. SHE CALLED ME I JIGGLED WIRE, CAR STARTED BUT YOU COULD PUSH THE PEDAL ALL THE WAY DOWN AND ONLY VERY SLIGHT POWER (WRENCH LIGHT ON...). SHE PARKED THE CAR AS IT WOULD ONLY GO ABOUT 3 MILES AN HOUR AND I TURNED IT OFF AND RESTARTED THE CAR TO SEE IF IT WOULD DRIVE AND IT WOULD NOT. HAD TO GET IT TOWED TO PLANET FORD DEALERSHIP WHO REPLACED THE THROTTLE BODY. THE EXACT SAME ISSUE HAD HAPPENED ONE WEEK EARLIER BUT WHEN I TURNED THE CAR OFF AND RESTARTED THE ENGINE IT RAN FINE. I HAD A MECHANIC DO THE CODES THE FIRST TIME AND IT WAS THROTTLE BODY AND THE FORD DEALERSHIP DID IT THE SECOND TIME. *JS
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE SIX COIL PACKS, THE PCM MODULE AND ALL OF THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
WENT TO PASS A SLOW MOVING VEHICLE AND WHEN GAS PEDAL WAS PRESSED THE VEHICLE RESPONDED WITH NO POWER, SHUDDERED, AND STALLED. HAD TOWED TO A LOCAL TRUSTED MECHANIC WHO WAS UNABLE TO DIAGNOSE A SPECIFIC PROBLEM BECAUSE THE HE WAS GETTING "CRAZY PROBLEM CODES". VEHICLE WAS TOWED TO A FORD DEALER WHO DISCOVERED THE COILS WERE DESTROYED DUE TO A PCM FAILURE. COILS AND PCM REPLACED AT THE COST OF $2,200. DRIVING HOME AFTER VEHICLE WAS "REPAIRED" CHECK ENGINE LIGHT CAME ON. TOOK VEHICLE BACK TO DEALERSHIP, DIAGNOSED A CATALYTIC CONVERTER FAILURE. CATALYTIC CONVERTER FAILED DUE TO THE PCM/COIL FAILURE. VEHICLE WILL NOT PASS EMISSIONS INSPECTION UNTIL CONVERTER IS REPAIRED/REPLACED AT AN ADDITIONAL COST OF $2,000+. DEALERSHIP INDICATED THAT NOTHING COULD HAVE BEEN DONE TO PREVENT THE PCM/COIL FAILED, IT "JUST HAPPENED". BASIC RESEARCH SHOWS THAT THIS HAPPENS WITH ENOUGH FREQUENCY THAT FORD MUST BE AWARE OF THE PROBLEM. VEHICLE 2007 FORD FUSION V6 AWD. *TR
AFTER AN ENGINE LIGHT CAME ON, I TOOK MY CAR TO HAVE THE CODE READ. THE CODE THAT APPEARED WAS FOR THE THROTTLE BODY. AFTER DOING SOME RESEARCH, I DISCOVERED THAT THERE WAS A RECALL FOR THE THROTTLE BODY FOR THE FORD FUSION FROM 2009 -2012. MY CAR WAS NOT INCLUDED IN THE RECALL, BUT MY THROTTLE BODY ACCORDING TO THE DEALERSHIP IS "ERRATIC". I FEEL THAT THE RECALL ON THE THROTTLE BODY MAY NEED TO BE REEXAMINED AS MY CAR, ONLY TWO YEARS OLDER THAN THOSE BEING RECALLED, IS HAVING THE SAME ISSUE. THE PART SHOULD NOT GO BAD THAT QUICKLY. THE CAR HAS LESS THAN 100,000 MILES. *JS
PCM SHORTED OUT THE NUMBER 4 COIL AND CAUGHT ON FIRE. COIL WAS ON FIRE WHEN MECHANIC PULLED IT OUT. HAVE INVESTIGATED ON INTERNET SEVERAL PROBLEMS WITH THIS BUT NOT A RECALL YET. COST $800 TO FIX. CO WORKER HAD SAME THING HAPPEN THIS WEEK ON A V6 FORD ESCAPE. *TR
THE IDLER PULLEY IS CAUSING A BOLT TO SNAP IN TWO THAT'S ASSISTING IN HOLDING IT IN PLACE, WHICH PREVENTS THE ENGINE BELT FROM ROTATING AND CAUSING THE BELT TO FALL OFF( THE BELT DID NOT BREAK) MAKING ME LOSE POWER STEERING. THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME WITHIN A MONTHS TIME. THIS IS VERY DANGEROUS LUCKY IT ONLY HAPPEN ONCE WHILE I WAS DRIVING ON MY STREET. THE OTHER TIME IT HAPPEN I WAS PARKED IN MY DRIVEWAY AND I NOTICED IT WHEN I TRIED TO BACK OUT AND COULD NOT TURN MY WHEEL. I AM AFRAID TO PUT MY KIDS INTO THE CAR BECAUSE THIS COULD HAPPEN AGAIN WHILE WE ARE OUT AND ABOUT. THIS PROBLEM HAS COST ME OVER $1600 AND THE DEALERSHIP STILL CAN NOT GIVE ME EXACT REASON TO WHY THIS KEEPS HAPPENING TO ME. THEY HAD TO PULL THE WHOLE ENGINE OUT THE SECOND TIME JUST TO GET THE BOLT OUT. *TR
DRIVING ON HIGHWAY AT 55 MPH WHEN TOTAL LOSS OF POWER. DROVE HOME DOING ABOUT 20 MPH WITH HIGH RPMS. #2 COIL BURNT AND MELTED, BLOWN PCM. HAD TO HAVE PCM REPROGRAMMED AND REPLACE ALL 6 COIL PACKS. SEEMS TO BE A PREVALENT PROBLEM WITH THE 2007 AWD, FORD NEEDS TO DO SOMETHING ABOUT THIS. *TR
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT WAS DRIVING 60 MPH WHEN THE SUN ROOF BECAME DETACHED FROM THE VEHICLE. THE CONTACT PULLED OVER AND WAS ABLE TO RETRIEVE THE GLASS. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 164,000
LOSS OF POWER, CAR WOULD NOT GO, STUCK IN BUSY TRAFFIC, SHIFTS VERY HARD TRANSMISSION SLIPPING. THIS HAS HAPPENED ABOUT TREE OR FOUR TIMES NOW. CALLED DEALER THEY SAY THEY ARE UNAWARE OF PROBLEM, BUT IT IS ALL OVER THE INTERNET EVERYONE HAVING PROBLEMS. TOOK IT IN BUT COST ME 400 BECAUSE OF COURSE IT IS OUT OF WARRANTY. REPROGRAMMED MY TRANSMISSION BUT NOW SHIFTS AT A HIGHER RPM CAUSING LOWER FUEL MILEAGE. THEY ARE HAVING PROBLEMS WITH THE THROTTLE BODIES GOING BAD BECAUSE THIS WAS A COLLABORATION WITH MAZDA. VERY EXPENSIVE REPAIR. NO WAY THESE SHOULD BE GOING BAD AT 70K. THEY NEED TO REPLACE TRANSMISSIONS AT THEIR COST. *TR
ON FEB 19 2014 AT 8:30 AS I PARKED MY 2007 FORD FUSION IN MY DRIVEWAY I WAS UNABLE TO REMOVE MY KEY FROM THE IGNITION. I NOTICED MY STEERING WHEEL WOULD NOT LOCK. MADE SURE THE VEHICLE WAS IN PARK AND STILL THE KEY WOULD NOT TURN ALL THE WAY BACK SO THAT THE WHEEL COULD LOCK AND KEY COULD BE REMOVED.I LOOKED ONLINE TO SEE HUNDREDS OF SAME PROBLEM WITH KEY GETTING STUCK. AND MOST OF THEM HAD TO DO WITH GEAR SHIFT SILVER BUTTON NOT RELEASING TO LET KEY TURN ALL THE WAY. SEEING THESE MANY SAME PROBLEM SHOULD WARRANT A RECALL TO THIS PROBLEM. *TR
MY 2007 FUSION'S COMPUTER WENT BAD AND BURNT UP COILS. GRAND TOTAL TO FIX IT WAS $2200. EVEN THOUGH THERE IS A SERVICE BULLETIN THEY WOULDN'T DO ANYTHING. IT IS ONLY IF THE CAR IS UNDER WARRANTY. WE BOUGHT THIS CAR AS A CERTIFIED USED CAR AND THAT MEANT NOTHING TOO. *TR
PCM FAILED CAUSING VEHICLE TO LOSE POWER AND BURN UP IGNITION COILS. *TR
THE ENGINE CONTROL MODULE OR PCM BURNED DUE TO AN ELECTRICAL SHORT AT CYLINDER #4. IT IS A 2007 FORD FUSION WITH 100,000 MILES. THIS APPEARS TO BE A SAFETY ISSUE AND THERE IS WAS NO FAIL-SAFE TO SHUT THE COMPUTER TO AVOID A POSSIBLE ENGINE FIRE. THE MECHANIC ADVISED IF THIS CAR WAS DRIVEN ANYMORE YOU WOULD HAVE HAD AN ENGINE FIRE. *TR
TAKATA RECALL
TAKATA RECALL I LIVE IN TEXAS AND DRIVE A 2007 FORD. BOTH THE AGE OF MY CAR AND WHERE I LIVE ARE SUPPOSED TO PUT ME HIGH ON THE LIST FOR THE AIRBAG RECALL, BUT I HAVE HEARD NOTHING SINCE A RECALL NOTIFICATION IN JULY 2016. THE DELAY IS DANGEROUS. THE PROCESS NEEDS TO BE ACCELERATED. I DON'T FEEL SAFE IN MY OWN VEHICLE. "WHEN DID THIS HAPPEN" QUESTION BELOW IS NOT APPLICABLE. I MADE UP A DATE BECAUSE IT'S A REQUIRED QUESTION.
TAKATA RECALL I LIVE IN TEXAS AND DRIVE A 2007 FORD. BOTH THE AGE OF MY CAR AND WHERE I LIVE ARE SUPPOSED TO PUT ME HIGH ON THE LIST FOR THE AIRBAG RECALL, BUT I HAVE HEARD NOTHING SINCE A RECALL NOTIFICATION IN JULY 2016. THE DELAY IS DANGEROUS. THE PROCESS NEEDS TO BE ACCELERATED. I DON'T FEEL SAFE IN MY OWN VEHICLE. "WHEN DID THIS HAPPEN" QUESTION BELOW IS NOT APPLICABLE. I MADE UP A DATE BECAUSE IT'S A REQUIRED QUESTION.
TAKATA RECALL I LIVE IN TEXAS AND DRIVE A 2007 FORD. BOTH THE AGE OF MY CAR AND WHERE I LIVE ARE SUPPOSED TO PUT ME HIGH ON THE LIST FOR THE AIRBAG RECALL, BUT I HAVE HEARD NOTHING SINCE A RECALL NOTIFICATION IN JULY 2016. THE DELAY IS DANGEROUS. THE PROCESS NEEDS TO BE ACCELERATED. I DON'T FEEL SAFE IN MY OWN VEHICLE. "WHEN DID THIS HAPPEN" QUESTION BELOW IS NOT APPLICABLE. I MADE UP A DATE BECAUSE IT'S A REQUIRED QUESTION.
1. DASHBOARD COMPARTMENT KNOB BROKE OFF. 2. DRIVER'S INTERIOR DOOR KNOB BROKE OFF. 3. DRIVER'S SEAT THE SEAMS CAME APART. 4. DIVER'S EXTERIOR MIRROR FELL OFF, HAD IT REPLACED BUT THE KNOB INSIDE ON DOOR PANEL DOES NOT WORK FOR IT, OR DOES THE DEFROST FOR THAT MIRROR WORK ANY MORE. NEED PICTURES WILL EMAIL THEM ASAP
THE AIR BAG LIGHT CAME UP ON THE DASHBOARD AND IT WON'T GO AWAY. *TR
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT CRASHED INTO A PEDESTRIAN THAT WALKED IN FRONT OF THE VEHICLE. THE PEDESTRIAN SUFFERED FROM FATAL INJURIES. THE CONTACT STATED THAT THE AIR BAGS ALSO FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 100,000.THE VIN WAS NOT AVAILABLE.
VEHICLE WAS MISSING, THOUGHT IT WAS PLUGS OR NEEDED TUNEUP. MECHANIC SAID 2 COILS WERE BURNT OUT AND NEEDED REPLACEMENT ALONG WITH PLUGS. HAD TWO REPLACED AND 6 PLUGS REPLACED. THE NEXT WEEK SAME PROBLEM, TOOK BACK TO MECHANIC, SAID ANOTHER COIL BURNT OUT, CHECKED COMPUTER AND SAID DEALER WOULD NEED TO LOOK AT PROBLEM, MAY BE AN ONBOARD COMPUTER ISSUE CALLED PCM. RESULT: FORD DEALER DX COMPUTER ISSUE,CALLING FOR REPLACEMENT AND ALSO ALL COILS AND PLUGS. TOTAL COST OF MECHANICS AND DEALER... $581 PLUS 2015= 2596. NO PROBLEMS SINCE, BUT WAS WARNED THAT THIS COULD HAPPEN AGAIN BY DEALER, AND THAT THIS WOULD BE WARRANTIED. NOT SURE IF THAT IS TRUE. DEALER WOULD NOT ADMIT TO ANY PROBLEMS WITH OTHER FUSIONS, NOR WOULD REGIONAL FORD CUSTOMER SERVICE REP. WILL KEEP CAR FOR A YEAR OR SO AND SEE WHAT HAPPENS, MOST LIKELY TRADING WITHIN THE NEXT TWO YEARS. DONT WANT THAT SAME PROBLEM TO HAPPEN AGAIN. *TR
WHILE DRIVING ON THE HIGHWAY THE ENGINE STARTED TO RUN ROUGH AND WITHIN A MINUTE THE ENGINE QUIT AND COULDN'T BE RESTARTED. LUCKILY I WAS ABLE TO COAST TO THE SIDE OF THE HIGHWAY. THE ENGINE HAD THE SAME FAULT AS IDENTIFIED IN NHTSA TSB-13-4-17. THE PCM UNIT FAILED, CAUSING DAMAGE TO MULTIPLE ON-PLUG IGNITION COILS. I BELIEVE THAT THE FORD TSB # FOR THIS PROBLEM IS 06-18-15. THIS IS A 6-CYLINDER ENGINE. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE OF THE SUDDEN AND COMPLETE ONSET OF LOSS OF POWER. *TR
THROTTLE BODY I WAS SITTING AT A STOP LIGHT AND WHEN THE LIGHT WENT GREEN I PRESSED THE ACCELERATOR AND MY STEERING COLUMN BEGAN TO SHAKE AND MY CAR WOULD NOT ACCELERATE PAST 20 MILES PER HOUR. I WAS TERRIFIED BECAUSE ALL THE OTHER CARS TOOK OFF AND I COULD BARELY MOVE. THE CAR SHOOK LIKE IT WAS GOING TO FALL APART. AFTER BARELY COASTING INTO A NEARBY FORD DEALERSHIP THE INFORMED ME THAT IT WAS THE THROTTLE BODY. I REPLACED THE PART AND IT COST ME $600.00. *TR
I WAS DRIVING TO WORK ON DECEMBER 11, 2013 DOWN RTE 3A AT APPROXIMATELY 8AM. WHEN I TOOK A LEFT ONTO WESTFORD RD., AND ACCELERATED UP THE HILL THE VEHICLE SUDDENLY CUT OUT TO THE POINT IT WOULD NOT GO ANY FURTHER. I ALMOST WAS HIT FROM A CAR FROM BEHIND ME WHO ALSO WAS ACCELERATING UP THE HILL, BUT FORTUNATELY HE SWERVED AROUND ME IN TIME. I CALLED TRIPLE AAA AND THEY TOWED IT TO PALMER''S AUTOMOTIVE. ACCORDING TO THE MECHANIC, THE DIAGNOSTIC SHOWED ONE OF THE COIL PACKS MALFUNCTIONED.. UPON REPLACEMENT, THE COIL PACK OVERHEATED AND BLEW AGAIN. FINDING IT ODD, THE MECHANIC CONTACTED FORD. WORKING WITH THE FORD TECHNICIAN, A BULLETIN WAS FOUND STATING THE CAR HAD A KNOWN ISSUE WITH THE PCM, THE COMPUTER MODULE FOR THE VEHICLE. FORD TOLD THE MECHANIC, THE PART WOULD BE THERE IN 2 WEEKS. 2 WEEKS WENT BY AND ON CHRISTMAS EVE, OUR MECHANIC WAS TOLD THERE IS A NATIONAL BACK ORDER ON THE PART AND IT WOULD BE 2 TO 4 MORE WEEKS. ALSO, THE REPAIR WOULD COST IN THE VICINITY OF 1700.00 DOLLARS. IT IS NOW 1/12/14 AND WE STILL HAVE NO CAR AND NO WORD ON WHEN IT WILL BE FIXED. FORD''S RECENT ADS INFURIATE ME ON TV ABOUT THEIR RELIABILITY ETC COMPARED TO OTHER BRANDS. THE WARRANTEE EXPIRED AT 80K MILES AND THIS CAR HAS 84K ON IT. WE ARE STILL MAKING PAYMENTS ON A CAR THAT IS INOPERABLE FOR THE PAST 6 WEEKS, AS WELL AS FACING A HUGE REPAIR BILL, WHICH ADDS INSULT TO INJURY. MOST IMPORTANTLY, I THINK ABOUT WHAT MAY HAVE HAPPENED IF I HAD DECIDED TO TAKE THE HIGHWAY INSTEAD OF RTE 3A TO WORK THAT DAY, THE RESULTS MAY HAVE BEEN TRAGIC. *TR
ON SEVERAL OCCASIONS, PRIMARILY IN COLDER WEATHER, THE AIR BAG INDICATOR IN THE INSTRUMENT CLUSTER ON THE DASH BOARD REMAINS ON AFTER STARTING. THIS HAPPENS UNPREDICTABLY AT RANDOM INTERVALS. ONCE THE ENGINE IS WARM, SHUTTING OFF THE IGNITION AND RESTARTING WILL RESOLVE THE PROBLEM. I AM TOLD THAT THE AIR BAGS WILL NOT DEPLOY IF THE AIR BAG LIGHT IS ON. *TR
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT CRASHED INTO ANOTHER VEHICLE AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED INJURIES TO THE HIP, BACK, KNEE, AND SHOULDER. THE CONTACT WAS TAKEN TO THE HOSPITAL FOR TREATMENT OF INJURIES AND THE VEHICLE WAS DESTROYED. THE CONTACT CALLED THE MANUFACTURER TO REQUEST AN INSPECTION OF THE AIR BAGS FOR NON-DEPLOYMENT BUT THE MANUFACTURER DECLINED. THE FAILURE MILEAGE WAS 93,000.
ENGINE LIGHT WAS ON, TOOK TO LOGANVILLE FORD THEY TOLD ME MY CATALYTIC CONVERTER NEEDED TO BE REPLACED. I HAVE CALLED AND CALLED FORD, LOGANVILLE FORD AND SEVERAL FORD DEALERS AND GET THE SAME ANSWER, THAT THERE IS NO ETA ON THE PART DUE TO VENDOR DOES NOT HAVE PART. MEANWHILE BAD EMISSIONS ARE BEING PUT IN THE AIR DUE TO FORD. MY BIRTHDAY IS COMING UP AND I WILL NOT BE ABLE TO PASS EMISSIONS. THIS IS A PROBLEM AND FORD REFUSES TO HELP. I HAVE A CASE NUMBER WITH FORD SINCE 11/12/2013. *JS
WHILE L WAS DRIVING ON WET PAVEMENT WITH THE SPEED CONTROL ENGAGED AND SET TO 35 MPH, I ROUNDED THE TOP OF A HILL AND THE VEHICLE BEGAN TO SPEED UP AS USUAL. I APPLIED THE BRAKES LIGHTLY TO MAINTAIN 35 MPH AND THE SPEED CONTROL FAILED TO DISENGAGE AND SPUN THE LEFT FRONT TIRE UNTIL BLACK SMOKE WAS ROLLING OUT FROM UNDER THE FENDER. IT LASTED A FEW SECONDS BEFORE IT RELEASED. I HAD A FORD DEALER CHECK THE BRAKES TO SEE IF THE LEFT FRONT CALIPER HAD A PROBLEM AND THEY DID NOT FIND A PROBLEM. THEY ALSO HAD NO SOLUTION FOR THE SPEED CONTROL FAILING TO DISENGAGE. NOTE: THE DAYTIME PHONE IS USELESS SINCE I AM ASSIGNED TO ANOTHER BUILDING AT WORK AWAY FROM THE PHONE ON MY DESK. UPDATED 01/28/14*LJ I CONTACTED FORD ONCE AGAIN AFTER THE THIRD THROTTLE PROBLEM. THE THIRD TIME INVOLVED THE SPEED CONTROL BURNING RUBBER ON A WET ROAD AFTER I APPLIED THE BRAKES TO MAINTAIN SPEED GOING DOWN HILL WITH THE SPEED CONTROL SET FOR 35. THEIR RESPONSE WAS TO IGNORE THE PROBLEM AS USUAL. THEY DIDN'T DO ANYTHING FOR ANY OF MY COMPLAINTS EVEN WHEN THE CAR WAS UNDER WARRANTY. THE DEALER WOULD NOT EVER REPLACE A BROKEN PLASTIC DOOR HANDLE IN THE INSIDE UNTIL IT BROKE OFF COMPLETELY. AFTER THEY REPLACE IT WITH ANOTHER PLASTIC HANDLE THE SPRING CUT THROUGH THE PLASTIC AGAIN, BUT I REALIZED THAT THE PIECE OF PLASTIC THE BROKE OFF WAS STILL IN THE RECESSED AREA FOR THE HANDLE AND WOULD HAVE CAUSED IT TO BREAK OFF COMPLETELY AGAIN IF I HAD NOT REMOVED IT. THE CHROME ALSO PEALED OFF AND CUT MY FINGERS AGAIN SO I SCRAPED IT OFF THE TOP OF THE HANDLE. THEY STILL HAVEN'T CHANGED THE DESIGN OF THAT. FOR OVER $21,000 THAT I PAID FOR THE CAR, THEY COULD HAVE AT LEAST MADE ONE OUT OF ALUMINUM.
VEHICLE IS A DAILY DRIVE, EXPERIENCED TSB 13-4-17, PCM FAILURE CAUSING THE IGNITION COILS TO BURN OUT ON CYLINDER 4. VEHICLE WAS TOWED TO FORD DEALERSHIP, WHERE VEHICLE WAS REPAIRED, AT A COST OF OVER $2000. IMMEDIATELY AFTER THE VEHICLE HAD A HOWL AND VIBRATION, VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND DIAGNOSED AS A TRANSFER CASE (PTU) FAILURE, THIS WAS A FEW DAYS AFTER LEAVING THE FORD DEALERSHIP. MY LOCAL MECHANIC REPLACED THE PTU AT A COST OF $1000. VEHICLE WAS FINE FROM NOVEMBER 2013 TILL JUST THIS PAST WEEK MARCH 6 2014 WHERE A LEAK OF GEAR OIL WAS FOUND IN THE DRIVEWAY, CAR WAS BROUGHT TO LOCAL FORD DEALERSHIP WHICH CONFIRMED A LEAK OF THE SEAL ON THE TRANSFER CASE (PTU). VEHICLE HAS BEEN BROUGHT TO LOCAL MECHANIC THAT MADE THE REPAIR. I FIND IT UNBELIEVABLE THAT SINCE THIS VEHICLE HAS HIT 100K MILES THAT IT IS IN NEED OF CONSTANT REPAIR. I HAVE OWNED MANY FORDS AND HAVE NEVER HAD AN ISSUE LIKE THIS. AFTER MUCH RESEARCH I HAVE FOUND THAT THESE ARE COMMON PROBLEMS!! FORD NEEDS TO DO SOMETHING ABOUT THIS!! THEY CLAIM TO HAVE RELIABLE VEHICLES BUT THIS IS NOT RELIABLE, ESPECIALLY SINCE I BOUGHT THIS CAR AS A CERTIFIED PRE-OWNED FROM A FORD DEALERSHIP IN JULY OF 2010 I ONLY GOT 3 GOOD YEARS OUT OF THIS VEHICLE. ITS A SHAME CAUSE ITS SUCH A BEAUTIFUL CAR AND NOW I HAVE NOTHING BUT MECHANICAL ISSUES. *TR
AIR BAG ON PASSENGER SIDE IS STARTING TO BULGE OUT OF DASH, SAD THERE IS NOT A RECALL FOR THIS SEEING THAT THERE ARE PLENTY COMPLAINTS ABOUT THIS. PASSENGER SEAT BELT WHERE IT FASTENS DOES NOT WORK IT CLICKS LIKE IT IS LOCKED BUT IF YOU TUGGED ON SEATBELT IT AUTOMATICALLY POPS OUT NOT VERY SAFE IF IT DOESN'T WORK RIGHT. VERY DISAPPOINTED IN THESE FLAWS B/C I USED TO LOVE MY CAR!! *TR
AFTER ABS ENGAGED, LOW BRAKE PRESSURE. (PEDAL TO FLOOR - LITTLE STOPPING ABILITY) BRAKE PRESSURE RETURNED AFTER "PUMPING UP" BRAKES. THIS ISSUE HAS OCCURRED MORE THAN TWICE, WITH DIFFERENT OPERATORS. *TR
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 72 MPH, THE VEHICLE BEGAN TO VIBRATE AND BACK FIRE. THE ENGINE WAS TURNED OFF HOWEVER, THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC INFORMED THE CONTACT THAT THE FAULTY PCM CIRCUIT BOARD OVERHEATED AND CAUSED THE FOUR COILS TO MELT. IN ADDITION, THE CATALYTIC CONVERTER WAS DAMAGED. THE VEHICLE WAS REPAIRED EXCLUDING THE REPLACEMENT OF THE CATALYTIC CONVERTER. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 93,100. UPDATED 11/07/13*LJ
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED AND CAUSED THE PASSENGER SIDE AIR BAG TO BECOME VISIBLE. THE DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE TECHNICIAN STATED THAT THE CENTRAL COMPUTER NEEDED TO BE REPLACED. NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS134,000 AND THE CURRENT MILEAGE WAS 134,400.
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE AIR BAG PARTIALLY DEPLOYED AND WAS EXPOSED FROM THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
LARGE BULGING UNDER PASSAGER SIDE AIR BAG. TOLD IT IS COSMETIC, BUT I CANNOT IMAGINE THAT TO BE TRUE. AFRAID THAD BAG WILL TRIGGER OR WILL NOT EXPEL WHEN NEEDED. *TR
DRIVING ON HIGHWAY AT ABOUT 65 MILES PER HOUR, CAR STOPPED ACCELERATING AND WHEN PRESSED THE GAS PEDAL CAR ACTUALLY CONTINUED TO SLOW DOWN. ALSO HAS STARTED TO NOT ACCELERATE FROM A STOPPED POSITION. HAVE ALMOST BEEN HIT FROM BEHIND AS I WAS NOT ABLE TO ACCELERATE.
TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT AFTER PARKING, HE NOTICED A BURNING ODOR AND NOTICED SMOKE EMERGING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS STATED THAT THE BLOWER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE WAS 141,000.