2009 Ford Fusion Complaint Log

The contact owns a 2009 Ford Fusion. The contact stated that the vehicle was taken to an independent mechanic for brake repairs, and after the repairs, the brake pedal felt spongy. The independent mechanic performed further inspections and diagnosed the vehicle with insufficient brake pressure due to a failure of the ABS hydraulic control unit. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included. The approximate failure mileage was 110,000.

The contact owns a 2009 Ford Fusion. The vehicle was repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic), but the failure occurred. When the vehicle was retrieved from the dealer, the contact was informed that the vehicle had passed an inspection. The brake pedal was depressed approximately seventy percent down for the brakes to engage. The contact stated that the brake pedal was soft while depressed. No warning lights were illuminated. The vehicle was taken back to the dealer, but it was unknown if the vehicle was diagnosed. The contact was informed that the rear calipers needed to be inspected. However, the contact was unsure if the rear calipers were inspected. The contact stated that the vehicle remained at the dealer unrepaired and was awaiting a flush of the braking system. The dealer made the manufacturer aware of the issue. The zone manager informed the contact that a satisfaction program had expired. No additional assistance was provided. The failure mileage was approximately 95,000.

My car's brake pedal started not working properly. When trying to brake, the brake pedal goes down further than what it is supposed to and it takes longer than normal to brake, causing almost wrecks. It happens suddenly when trying to brake sometimes and it is very scary. There was a previous recall on the brake lines and it said they needed to be flushed out and all. I had this done to my car before and thought everything was okay. But it is not. I called Ford and they said there is currently a Customer Satisfaction Program that covers the repair of the Hydraulic control unit but it is limited to vehicles under 15 years old. My car is 16 years old so it does not qualify for this program. I asked why this wasn't a recall because it is such a big safety issue and they stated they couldn't make it a recall, it would have to be reported and issued from NHTSA. If the brakes/brake pedal is messing up and this is a known issue, then the vehicles' age should not matter. It should be recalled and fixed because this is such a huge safety concern and obviously a defect when manufactured. I don't have another car to drive and I'm sure there are numerous others in this same position and I feel it is imperative that this be looked into further and issued as a recall so people can remain safe and I'm sure this would save lives. I almost ran into a car today and it is extremely hazardous. It is very dangerous and scary and there is no warning light or anything indicating anything is wrong until driving it and it randomly happens. I have taken care of my car and had the previous recalls fixed but Ford knows this is an issue and very dangerous so it seems clear this needs to be issued as a recall.

I have recall 19S54 and called Ford. They made an appointment with Downtown Ford, Charleston, WV. The dealership said ford declined my recall repair due to not being able to get their machines to get any codes from my car. The ABS light is on. My mechanic said Ford should fix their recall. The recall says the D03 fluid must be changed to DOT 4 even if no problem found and if problem detected how to fix it! Ford declined because they can't get code reader to work on my car. They said it is a Preexisting Condition! My car is old but only has 24,800 miles and has been kept inside in a heated garage. The Downtown dealership said their hands are tied and would love to make my car safe. Their phone number is 304 344 1601. Please help me get my car fixed!!! I have called Ford multiple times and no help due to not having the codes from the dealership. Thanks!!!!

The ABS warning light came on while driving, and the brakes began to feel unsafe during normal stops. I later learned there is an open recall for the ABS module on my vehicle. When I took it to the dealership, they refused to perform the recall repair unless I paid out of pocket for a new ABS control module, even though the recall notice mentions this component. The issue affects braking performance and safety, especially on wet roads. The ABS system continues to malfunction, and the dealership’s refusal to complete the recall repair leaves the vehicle unsafe to drive.

I have noticed for some time in our 2009 Ford Fusion purchased used that the brake travel was longer than it should be. This results in the need to anticipate braking quicker and react faster to allow appropriate time to slow down. In doing some research I discovered a Ford recall 19S54 which was apparently replaced by a Ford CSP 21N11. I made an appointment to have this issue addressed by a Ford dealership and they said that the CSP expired in 2022 and the vehicle is no longer covered despite the persistence of the safety issue and the fact that it has not been repaired for this known problem. With a significant issue, such as braking, I believe the expiration should be extended to allow for Ford owners to have this known safety issue addressed appropriately by Ford.

The contact owns a 2009 Ford Fusion. The contact stated that the vehicle was experiencing extended brake pedal travel while driving. The contact stated that while driving at various speeds and depressing the brake pedal, the brake pedal traveled down to the floorboard, causing the braking distance to be extended. There was no warning light illuminated. Additionally, the contact stated that while her husband was pulling into the garage, the brake pedal was depressed. Still, the failure recurred, causing the vehicle to crash into the garage wall. There was no injury sustained. The vehicle was drivable. The contact later received notification of Ford Campaign Number: 21N11. The vehicle was taken to the dealer, where the brake fluid and the brake fluid cap were replaced; however, the failure persisted. The contact stated that the dealer had not replaced the HCU. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.

The contact owns a 2009 Ford Fusion. The contact stated while driving at an undisclosed speed, the brake pedal depressed with no warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The contact was informed that the brake lines had been flushed. The contact stated while driving at an undisclosed speed, the failure recurred. The vehicle was taken to the dealer for a second time, and the vehicle was diagnosed with an HECU fuse failure. The contact was informed that the HECU fuse needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 173,890.

While i was driving and the car hits a hole if the road, and i tried to brake so i can controll the car the breakes became uresponsive for the moment and after a few seconds when i try to brake again the travel space of the brake pedal is increased a lot and is near the end, and it takes a lot before the things return to normal( so it happens only when the car try to activate te ABS system).

The potholes on the highway caused my tie rods and tires to explode!

Chapman Ford in Marysville, Ohio has had my car for ABS recall for almost a month now. They said they are waiting on the HYDRAULIC CONTROL UNIT HCU. Is this normal to take this long to fix.

Ford dealership refuses to replace ABS HCU unit. Recall states that it will be replaced if defective. Dealership said that it is defective but not part of the recall. Shows that it is part of the recall.

Hcu fails and prolongs braking, brakes are often soft

The contact owns a 2009 Ford Fusion. The contact stated that the front driver's side door became inoperable. The contact stated that the front driver's door failed to open. The contact stated that the door latch could be locked and unlocked; however, the front driver's door could not be opened. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,000.

Transmission will not go into gear. When it finally does shift it jumps completely forward or backwards depending on the gear. However, it does not matter which gear you put it in. It takes several attempts before it does go into gear; at that time it will completely jump forward/backward. This causes great risk to myself and others on the road/parking lots. I never know when it is going to get in gear or if it will go out while driving. The problem has been reported to the Ford company. The vehicle as not been inspected by any manufacture or policy/insurance. There was no warning, or no warning when it happens.

TIRE SIZE IS 205/60R16 UPON DRIVING VEHICLE TIRE DEVELOPED RIPPLING OR BULDGING AROUND ENTIRE SIDEWALL

went to get my oil changed and tires rotated at the dealership they said they could not rotate tires because the lug nuts were swollen and they couldn't because they might break. this seems to be a common problem

The contact owns a 2009 Ford Fusion. The contact stated while performing a daily routine check on the vehicle, she noticed that there was no engine oil in the vehicle. The vehicle was taken to the dealer, who informed the contact that they were aware that the oil dip stick assembly had failed due to the screws becoming loosened. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 114,000.

My vehicle failed to stop which resulted to a car crash

The contact owns a 2009 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the exhaust manifold valve was stuck in the open position. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, who determined that the exhaust manifold valve was stuck in the open position again. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

My brakes have been soft when I was sold the vehicle. I was assured multiple times that there is nothing wrong with them. As I have taken it in for multiple oil changes, the mechanics always seem to have a problem with the brakes. I’ve taken it to get the calipers, discs and master cylinder replaced and they have been bled for over 24 hours and are still soft and can’t find the reason. Every mechanic has told me they won’t pass safety yet I was sold this car with a safety pass. I’m still paying on this vehicle and haven’t even had it a year. The photos I uploaded are from Carfax Car care. I have receipts for the brakes and master cylinder being replaced if those are needed.

With new brake pads on brake pedal goes to the floor. Brake/ABS is on and won’t clear either. Also when driving brakes want to engage then disengage

UNKNOWN

This vehicles driver side door lock fails to unlock using the key. This happens only when the car has been sitting in direct sunlight while being exposed to high heat levels. The lock after it cools off begins to work again normally. This defect has caused significant inconveniences. I have not been able to drive my car when the lock becomes defective.

After activation of ABS brake system, brakes became "soft" and "spongy" with permanent increased braking time. As described in safety recall 19S54, this due to to a valve in the Hydraulic Control Unit (HCU) being stuck open. I received a letter from Ford Motor Company regarding this safety recall in 2011 informing of the defect and assuring "we will correct this condition." The vehicle was taken to Koons Ford (1051 E Broad St., Falls Church, VA, 22044; 703-241-7250) on 7/5/21 for repair. However, the HCU was not replaced, which appears to be the only remedy to this problem. Instead DOT 3 brake fluid was replaced with DOT 4 fluid, according to Koons Ford. However, after subsequent activation of the ABS brake system, the brakes became impaired again in the same way as before. I returned the car to Koons Ford on [XXX]. A "one-time" repair was performed pursuant to "customer satisfaction program" 21N11, as Ford acknowledged in a letter to dealers dated 12/7/21 that numerous customers were returning as the action prescribed in safety recall 19S54 did not repair the defective brakes. However, the HCU was not replaced. Service Advisor Kevin Lacki told me the HCU "passed" the inspection/diagnostic despite replication of the problem. I complained to Service Manager Rob Ryans who did nothing. I emailed the General Manager of the dealership twice, and he never responded. I called the manufacturer on [XXX] (case #[XXX]), but no action was taken. The problem of "soft" brakes and extended travel time quickly resurfaced and led to a vehicle accident in early 2023. The Ford Motor Company is employing a diagnostic that results in false "passes" for HCUs that should be replaced (and/or this dealership did not correctly perform the service actions). Even after "passing" Ford's diagnostic, the HCU valve(s) become stuck open after ABS activation. The safety recall should be investigated and the recall amended to replace faulty HCUs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving down the high way car began to sputter and jolt felt much like someone slamming on brakes aggressively and then releasing and motor stopped completely. Was able to pull over and put hazards on. After running diagnostics test discovered that the TAC system was faulty. Codes: P0122 , P0223 , P0110 . Car will start and idle briefly and some times drive down the road but always ends up dying while driving abruptly and hazardously without warning. Car still will start but scared to drive it for fear of causing domino effect on damaging the car. Would like the limited warranty on this product to apply to fixing this problem.

My car was recalled for the ABS HCU unit (recall#19S54) that was experiencing spongy brake performance with occasional times of going to the floor and losing all brakes and putting the entire community and myself at risk. I took it to Sunrise Ford on 5/10/22 at 7:30 am. after having a full brake job, replacing all pads, rotating drums and flushing the system at my trusted mechanic. Even after all work was performed, the problem was not solved. I drove to the dealership and the brakes were functional but occasionally would fail and I could pump them back up. There were NO CODES of malfunction of any kind when the car was brought to the dealership. They confirmed the HCU was faulty and said they would replace it free of charge. 3 hours later I was informed they couldn't fulfill the recall without an 1160. repair to the ABS unit. When I declined the expensive repair and asked they return the car with the recall performed they refused. They said it was not drivable and they wouldn't give it back or complete the job without making this other repair. I asked to pick up my car and they would only return my vehicle if I signed a safety waiver and had a tow truck to remove it. When I arrived with a tow truck it wasn't ready and I was left waiting for 45 minutes. Then when my mechanic got the car back the entire braking system was dismantled and brake fluid was sprayed everywhere including the inside of the headlight. The communication module was disconnected so no codes could be generated. When I complained in an internal online review form, I was put on a DO NOT SERVICE list by Deana Ramirez the service director at Sunrise Ford. I was also told that this list went to all Ford dealerships preventing me from receiving this recall service at any dealership.

The contact owns a 2009 Ford Fusion. The contact stated that the front passenger's side air bag was starting to deploy underneath the dashboard, causing the dashboard to crack. The contact became aware that the VIN was included in NHTSA Campaign Number: 21V158000 (Air Bags) which she associated with the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 162,000.

on May 2021 accident happen prior to brake couldn't t brake as soon as it's pressed. it took long time after pressing the brake to come to complete stop. i contact silver spring ford to diagnose the recall issue but they insist I have to pay. i explained them it's on recall and the letter I received stated that diagnose and parts indicate free of charge but the are refused to perform the diagnosis and solve the issue.

The contact owns a 2009 Ford Fusion. The contact stated while driving 50 MPH, the vehicle in front stopped abruptly. The contact depressed the brake pedal however, the vehicle failed to respond and stop in a reasonable time. The contact stated there was no warning light illuminated. The contact steered the vehicle towards the ditch to avoid collision and pumped the brake pedal to stop the vehicle. The vehicle was towed to the residence. The contact called the local dealer and was informed that the VIN was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the dealer did not have the equipment to service the vehicle. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 84,000.

Extended brake travel that caused me to get into a car accident. Also my airbag did not deploy causing me to have a serious headache. I had two people in the vehicle with me. I pushed down on the brake pedal and it felt like it wasn’t stopping or it was stopping very slowly. I was driving straight the person in the white pontiac was trying to turn left. I had the right away no yield or stop sign, but she pulled out in front of me. Driver was a 16 year old girl

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number 19V904000 (Service Brakes, HYDRAULICS) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirmed parts not available.

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact took the vehicle to the local dealer and had recall remedy completed. The contact stated while driving 65 MPH and depressing the brake pedal, the brake pedal went to the floor and the vehicle failed to decelerate. The contact stated that the ABS warning light was illuminated. The contact was able to maneuver to the side of the road and use the parking brake to stop the vehicle. The contact was able to continue to her destination but continued to experience the failure intermittently. The contact also stated that while reversing the brake failed to operate as needed. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 142,000.

I have been waiting on a part on my brakes. The Hydraulic control unit of the anti-lock braking system is stuck open. This has resulted in extended brake pedal travel requiring to stop the vehicle. Increasing the risk of a crash! I was sent an email stating this anticipated part to be available late first quarter 2020. This recall has been since 2019. I've had the vehicle in 2 different FORD MOTOR Companies and the part is still not available. After 2 months of the vehicle sitting at the Ford Motor Company, I was told I could pick up the car and it was safe to drive until the part was available, yet no one has been able to give me the TOA of the part. My 16-year attempted to drive this vehicle to school and the brake pedal is still extending requiring delay of stopping time. Increasing the risk of a crash!

Transmission failed while making a left hand turn. Close call with on coming traffic. Dealer evaluation code P0735. Dealer has stated; transmission cannot be repaired but must be replaced with a new transmission. Cost: $6422.45. Dealer implied faulty transmission and liability issues. Ford refused to acknowledge it would cover the replacement cost. This vehicle has been properly maintained and has only 51,649 miles on the odometer. I have noticed many class action legal complaints on Ford transmissions in the Fusion model.

Throttle body failure causes vehicle to randomly die or shall or hard shift constantly while driving in heavy traffic and has almost caused multiple wrecks from vehicle stalling and hard shifting randomly. Every light on dash lights up when it happens and car dies causing driver to suddenly switch to park, turn key off and try to start car again while stuck in middle of road or traffic.

I was driving and my abs light came on and is stuck open, my brake pad fell off on the driver side and the spindle is bent. I’m not sure what happened to my air bags on the passenger side. It looks like it tried to explode

total abs brake and main brake system failure. Car was dropped off at the dealership 12/23/21 and I'm being told parts aren't going to be available until 2/28/22 at the earliest, probably longer. Ford won't provide any faster parts or a rental car coverage and this is my only means of transportation. The recall needs to provide this in addition to the repair or ford should buy back the car. They are causing a life threatening situation, no parts to fix it in a timely manor and no rental coverage for the owners.

2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO WORK NOT PROPERLY PERFORMED REGARDING SAFETY RECALL 19V-904. THE CONSUMER STATED AFTER HAVING THE RECALL REPAIR COMPLETED, THE BRAKES FAILED IN THE SAME MANNER THE RECALL DESCRIBED. THE MANUFACTURER STATED THE FAILURE WAS A WARRANTY ISSUE. THE VEHICLE'S WARRANTY WAS EXPIRED.

The vehicles HBU continues to fail. After repairs done to the master cylinder, new tires, brake pads and rotors the condition of the car continues. The brakes continue to fail. Sound Ford (under the recall) flushed the braking system, however the condition continues. When asked about the repairs, the service manager informed me that the recall only covered flushing the braking system and replacing the fluid. The braking system has failed in total 3 times now. Sound Ford claims there is nothing wrong with the vehicle's braking system. The braking system continues to fail.

The contact owns a 2009 Ford Fusion. The contact stated that while driving in rain, sleet, or inclement weather approximately 40-45 MPH, the brake pedal was applied however, was soft and depressed to the floorboard. There were no warning lights illuminated. The contact had to pump the brakes to engage to about 50 percent. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the brakes needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The vehicle was previously repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 99,300.

The Recall #19V-904 was performed on May 03,2021 by Walt Sweeney Ford. Mileage 61610. On 11/03 Brake Pedal went to floor and never came back. Called Ford dealer Walt Sweeney and schedule a inspection for 11/11/2021. Mileage 64630. Upon inspection it was found the same issue HCU ABS Failure. Ford will not pay for fix stating recall expired. The recall #19v-904 has not fixed brake pedal issue.

The contact owns a 2009 Ford Fusion. The contact stated that while attempting to open the front driver’s side door from inside the vehicle, the door would not open using the door handle or the key fob. The contact had someone open the front driver’s side door from the outside. The front driver’s side door would also not lock and unlock with the fob key. The dealer was made aware of the failure and informed the contact that they needed to perform a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was unavailable. The VIN was unavailable.

It's been 6 months since the recall notice was issued, and there is still no remedy for the situation, and I feel unsafe driving my vehicle without a correction made.

The contact owns a 2009 Ford Fusion. The contact stated that while his son was in a parking lot, his son experienced complete brake failure upon depression of the brake pedal without warning. His son was forced to use the parking brake to stop the vehicle. The contact had the vehicle towed to a dealer where they informed his son that the vehicle was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle remained in the possession of the dealer. The failure mileage was unknown. VIN tool confirms parts are not available.

The contact owns a 2009 Ford Fusion. The contact stated that the ABS warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was informed of the failure and informed the contact that he had to pay for the repair. The failure mileage was approximately 124,000.

The contact owns a 2009 Ford Fusion. The contact stated that after leaving the local dealer the brake pedal was spongy and inoperable. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 19V904000 (Service brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were unavailable. The vehicle was taken to the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to another local dealer. The failure mileage was 147,010. VIN tool confirms parts not available.

We just had both recalls for the brake system on our 2009 Ford fusion done. We had the first recall done in June. We then took the car back in on august 7th, we where told it was going to be a one day repair. Later that day the service department manager contacted us stating “the brakes are worse than what they where when you brought the car in and it is unsafe to drive, The module is working like it should but we have something wrong with the brake fluid possibly the brake reservoir.” Then on august 9th the service manager stated “After much research and trying to figure out what is going on with the car that the new part that we have been waiting forever for is bad/faulty from the factory and so we a new part on order.” The new recalled part is now coming from the factory bad/faulty. On august 27th we where contacted by the dealership that the car is done and we can come pick our vehicle up. We picked the car up that night and today (august 28th) we where driving home from the store when we lost all brakes in the car and rear ended the vehicle in front of us. We are having a different authorized Ford dealer look at the car and brake system on Monday the 30th

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the dealer and the manufacturer informed the contact that the parts for the recall repairs were not yet available. The contact stated while driving at various speeds, the brake pedal was depressed but hesitated to respond, causing a 2-3 feet stopping distance delay. An unknown warning light was illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was unknown. VIN tool confirms parts are not available.

The contact's client owns a 2009 Ford Fusion. The contact stated that while his client was driving at various speeds, the brake pedal would depress the floorboard without warning. His client then received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and had taken the vehicle to the dealer for service. Soon after the repair, his client stated that the failure returned, and the vehicle was taken to his shop. The contact discovered that the dealer had flushed the braking system and refilled the brake fluid and tested the module. The contact stated that the HCU should have been replaced to properly correct the problem. The dealer was notified of the failure and informed him that once a recall had been closed it would not be re-opened. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 147,700.