2009 Ford Fusion Complaint Log

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the ABS warning light had illuminated on the instrument panel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 43,000. Parts distribution disconnect.

THE VEHICLE'S BRAKES RANDOMLY CEASE WORKING. THIS HAS LED TO SEVERAL NEAR COLLISIONS, INCLUDING AT LEAST ONE HIGH-SPEED INCIDENT WHERE THE BRAKES FAILED ON THE INTERSTATE AND NEARLY CAUSED A SERIOUS CRASH. THE DEALERSHIP HAS KNOWN ABOUT THIS RECALL FOR NEARLY A YEAR AND HAS YET TO FIX THE ISSUE. THEY CLAIM THEY DON'T HAVE THE PARTS AND CLAIM THE ISSUE NEEDS TO BE TAKEN UP WITH THE MANUFACTURER. WHEN CONTACTING THE MANUFACTURER, THEY CLAIM IT IS THE RESPONSIBILITY OF THE DEALERSHIP TO FIX IT AND WILL NOT HELP EITHER. IT IS WILDLY UNACCEPTABLE THAT MANUFACTURERS AND DEALERSHIPS CAN PRODUCE AND SELL CARS WITH BRAKES THAT RANDOMLY SHUT DOWN COMPLETELY AND NOT FIX THE ISSUE. THIS IS NO SMALL MATTER, BRAKES THAT SPONTANEOUSLY STOP WORKING ARE ONE OF THE MOST DANGEROUS ISSUES THAT CAN HAPPEN TO A CAR, AND SUCH A ISSUE SHOULD BE ADDRESSED IMMEDIATELY. BEFORE THE RECALL WAS MADE PUBLIC, THE DEALERSHIP CHARGED US ON TWO SEPARATE OCCASIONS TO FIX THE BRAKES AND CLAIMED THEY WERE COMPLETELY FIXED. WE ARE CAUGHT IN A VICIOUS CYCLE OF BOTH THE DEALERSHIP AND THE MANUFACTURER REFUSING TO HELP AND CLAIMING THAT IT IS THE OTHER ONE WHO CAN HELP US. THIS IS A KNOWN AND PUBLIC RECALL (NHTSA RECALL NUMBER 19V904), AND WE SHOULD NOT BE TERRIFIED OF DYING IN A CAR CRASH BECAUSE OUR BRAKES RANDOMLY GO OUT AND THE RESPONSIBLE PARTIES KEEP DODGING RESPONSIBILITY. WE HAVE MADE MULTIPLE ATTEMPTS AT CONTACTING BOTH THE DEALERSHIP AND MANUFACTURER TO NO AVAIL, SO WE ARE WRITING TO THE NHTSA FOR ASSISTANCE IN THIS MATTER.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WHILE HER DAUGHTER WAS DRIVING 40 MPH, THE BRAKE PEDAL WAS APPLIED HOWEVER, FAILED TO RESPOND WHILE DEPRESSED TO THE FLOOR. THE PARKING BRAKE WAS ENGAGED TO STOP VEHICLE. THE VEHICLE WAS TOWED TO TITUS-WILL FORD (3606 S SPRAGUE AVE, TACOMA, WA 98409 (253) 475-4151) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKES NEEDED TO BE FLUSHED. THE CONTACT WAS INFORMED ABOUT NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

TODAY I EXPERIENCED A FRIGHTENING DEGREE OF BRAKE FAILURE. I WAS ON A FREEWAY OFF RAMP WHICH WAS ON A DOWNGRADE. AS I WAS GOING OVER SOME MINOR BUMPS IN THE ROAD, I APPLIED MY BRAKES AND LOST ABOUT 80% OF THE BRAKES. I HEARD A STRANGE NOISE AND THOUGHT IT MIGHT BE THE ANTI-LOCK BRAKES. I HAD TO PUSH MY FOOT WAY DOWN TO THE FLOOR TO STOP THE CAR & IT DID STOP. THIS FAILURE CONTINUED FOR ABOUT 5-7MINUTES WHILE DRIVING IN STOP & GO CITY STREET TRAFFIC. I WAS READY TO PULL OVER AT A SAFE SPOT WHEN I NOTICED THE BRAKES RETURNED TO FULL POWER AND CONTINUED TO WORK PROPERLY FOR THE LAST 10 MINUTES OF MY DRIVE. NOW I'M AFRAID TO DRIVE THIS CAR, ESPECIALLY WITH CHILDREN OR PASSENGERS. I RECEIVED A RECALL NOTICE EARLIER THIS YEAR REGARDING THE ANTI-LOCK BRAKING SYSTEM ON MY CAR. IT WAS DATED JANUARY 2020: 19S54 / NHTSA RECALL 19V-904. I'VE RESEARCHED THIS PROBLEM AND SEE THAT IT HAS CAUSED ACCIDENTS ALREADY. WHEN I CALLED FORD ABOUT THIS NOTICE, I WAS TOLD IT WAS ONLY AN 'ALERT' AND THEY'D LET ME KNOW WHEN PARTS ARE AVAILABLE. THAT WAS 9 MONTHS AGO. THE NOTICE SAID PARTS WERE ANTICIPATED TO BE AVAILABLE THE LATE FIRST QUARTER OF 2020. NOW THAT I'VE EXPERIENCED THIS DEADLY HAZARD, THIS IS NOT ACCEPTABLE WHEN THE POSSIBILITY OF A CRASH EXISTS DUE TO BRAKE FAILURE! I WANT TO GET MY CAR REPAIRED NOW. PLEASE TELL ME HOW TO GO ABOUT THIS AND PREVENT ANY FUTURE ACCIDENT, INJURY OR DEATH.

2009 FORD FUSION. HAVE BEEN DRIVING THIS VEHICLE FOR OVER 2 YEARS. PERIODICALLY, I WOULD NEED TO HIT THE BRAKES HARDER THAN NORMAL TO AVOID SOMEONE PULLING OUT IN FRONT OF ME OR SOMETHING OF THAT NATURE. WHEN I WOULD HIT THE BRAKES HARD, I WOULD LOSE ABOUT 80%-90% OF MY BRAKING ABILITY FOR SOMETIMES DAYS. IT WOULD NOT BE SAFE TO DRIVE AND I WOULD HAVE TO MAKE SURE I LEFT 100+ YARDS IN FRONT OF THE CAR IN FRONT OF ME AFTER IT HAPPENED. I FINALLY SEE THE 19S54 RECALL COME OUT, AND I WAIT, AND WAIT FOR PARTS TO BECOME AVAILABLE. FINALLY, MONTHS LATER, I HAD THE BRAKES GO COMPLETELY OUT ON ME YESTERDAY 09SEP2020 AND I THEN DECIDED TO CALL FORD ABOUT IT, THEIR CUSTOMER SERVICE ACKNOWLEDGED THE RECALL AND STATED THERE WAS NO REPAIR AT THIS TIME BUT THAT IT WAS NOT A CONDITION THAT WOULD MAKE THE VEHICLE UNSAFE. I DISAGREE. THEY REFUSE TO PROVIDE A RENTAL CAR AND THEY JUST EXPECT ME TO PAY THE $1,600 RIGHT NOW TO HAVE IT FIXED AND MAYBE GET REIMBURSED LATER. I REFUSE TO PAY FOR IT UPFRONT KNOWING THERE IS ALREADY A VALID RECALL IN PLACE. I BELIEVE THIS IS GROSS NEGLIGENCE ON FORDS PART, NOT THE DEALERSHIP. THERE NEEDS TO BE ACCOMMODATIONS MADE. AFTER PAYING FOR THE DEALER TO "DIAG" THE PROBLEM, THEY CONFIRMED THAT IT WAS THE ABS HYD UNIT, CALLED FORD BACK, THEY STILL DIDN'T CARE AND ACTUALLY HUNG UP ON ME FOR STATING THAT I THOUGHT THIS WAS UNSAFE ENOUGH TO NOT WANT TO DRIVE. I WILL BE TAKING THIS TO THE NEXT LEVEL ONLY BECAUSE I KNOW I AM NOT THE ONLY ONE HAVING THIS SAME ISSUE.

REPLACED THE ABS SENSOR IN 2016 WITH A REFURBISHED ONE THAT IS NOW OUT OF WARRANTY. I WAS 30 MINUTES FROM HOME WITH 3 KIDS AND A DOG IN THE CAR GOING DOWNHILL IN A RESIDENTIAL NEIGHBORHOOD WHEN THE BRAKES FAILED AGAIN.I HAD IT TOWED TO A FORD DEALERSHIP AND THEY WANT ME TO PAY $1030 TO PUT IN ANOTHER FLAWED SENSOR BECAUSE THEY "HAVE NOT RELEASED THE PARTS" FOR THE RECALL THAT WAS SUPPOSED TO BE READY IN MARCH. I HAVE FILED COMPLAINTS WITH FORD (CASE CAS27456010) AND THE BBB (CASE FRD2022027). MEANWHILE I AM CAR-LESS WHILE IT SITS IN THE DEALERS LOT. I JUST SUBMITTED ANOTHER REPORT TO YOU ABOUT THE SAME INCIDENT IN 2016.

I WAS DRIVING ON A CITY BUSINESS ROAD OF 40 MPH MAX WHEN I WAS REQUIRED TO SLOW DOWN FOR A STOPLIGHT AHEAD. AS I SLOWED I NOTICED THAT THE BRAKE PEDAL CHUGGED AND PROCEEDED TO MOVE FORWARD TO THE FLOORBOARD. LUCKILY THE STOPLIGHT HAD CHANGED TO GREEN AND THE VEHICLES AHEAD OF ME ADVANCED. KNOWING THAT I HAD AN ISSUE WITH STOPPING THE VEHICLE, I SHIFTED THE VEHICLE INTO NEUTRAL IN CASE I NEEDED TO PULL THE PARKING BRAKE. AS I WAS NEARING A RESIDENTIAL AREA WITHIN A QUARTER MILE FROM MY HOME, I SLOWLY ADVANCED MY VEHICLE WITH EMERGENCY FLASHERS ON TO MY HOME. MY HUSBAND CALLED THE LOCAL FORD DEALER AND FORD MOTOR COMPANY. WE WILL NOT DRIVE THIS VEHICLE AS IT IS UNSAFE IN THIS CONDITION. WE ARE WAITING FOR THE NOTICE TO HAVE THIS PART REPLACED PER FORD (UNTIL NOVEMBER!!)

WE RECEIVED A SAFETY RECALL NOTICE IN JANUARY FOR RECALL 19V-904. THERE WAS NO FIX OFFERED AT THAT TIME. I CHECKED WITH THE DEALER TODAY, WHO SAID THERE IS STILL NO FIX OR PARTS AVAILABLE. WITH A RECALL NOTICE LIKE THIS INVOLVING A BRAKE PEDAL POTENTIALLY GOING TO THE FLOOR, THIS IS UNACCEPTABLE.

I'm sending this in response to the above noted letter which indicates that we failed to take our 2009 Ford Fusion to our Ford dealer to have the brake system checked pursuant to the Safety Recall Notice 19S54/ NHTSA 19V-904 which we received in January 2020. Your statement that we have failed to take the vehicle to our local dealership is incorrect; We took the vehicle to Sunset Ford, 11700 Gravois Road 63127 on 07/15/21. A short time after we dropped it off a dealer service representative called and advised us that the ABS light was on and refused to perform the work outlined in the January 2020 notice unless we agreed to pay for the diagnostic and all work associated with the ABS. I noted that the light had been on for over 7 years, the abs system had always functioned properly, had passed the Missouri safety inspection every year including that of May 2021 was diagnosed when it first occurred by Sinclair Ford to be a problem in the light circuit not the abs system referred her to the January 20 notice which specifically stated "a valve in the hydraulic control unit of the anti-lock braking system may be stuck open" and " repairs to be completed free of charge (parts and labor)" She stated she had all of the service information and recall notices in her file and none of them referred to the ABS systems in any manner...."either pay for the work or come back and pick up the car"....We picked up the car. A few days later I contacted the service department again and inquired about the recall and reviewed the situation with a different service representative. This person told me the abs system was not part of the recall but if the abs light was on the repairs were required by the NTSB. He said the cost could range between $300 up to $1500. I then posted the following in our neighborhood Paper: My wife took her 09 Ford Fusion to Sunset Ford this morning to get 2 NTSB recall issues repaired that we have been waiting for over a year for them to get the parts needed

TL* THE CONTACT OWNED A 2009 FORD FUSION. THE CONTACT STATED THAT SHE JUST PURCHASED THE VEHICLE FOR HER DAUGHTER AT J & J AUTO GROUP INC, 804 S CICERO AVE, CHICAGO, IL 60644, AND AFTER LEAVING THE DEALER WHILE HER DAUGHTER WAS DRIVING AT 30 MPH, THE BRAKE PEDAL GOT STUCK, HER DAUGHTER WAS UNABLE TO CONTROL THE VEHICLE. AS A RESULT, HER DAUGHTER CRASHED INTO TWO VEHICLES THAT WERE PARK AND THEN RUN INTO A FENCE OF AN APARTMENT BUILDING. THE CONTACT MENTIONED THAT ONE OF THE VEHICLE THAT WAS PARK WAS TOTALED. THE CONTACT STATED THAT HER DAUGHTER SUSTAINED INJURIES TO THE FACE, BRUISES TO THE ARM, CUT TO THE LEFT EYES, BACK, HEAD CONCUSSION AND THREE BROKEN RIBS ON THE LEFT SIDE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POUND TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000. - (RECALL RELATED INCIDENT) TS

The contact owns a 2009 Ford Fusion. The contact stated that while her daughter was driving at 40 MPH, the brake pedal was depressed but felt soft and failed to respond. There were no warning lights illuminated. The contact’s daughter continued to depress the brake pedal, but it would not respond. The contact stated that her daughter pulled the parking brake and the vehicle stopped. The contact became aware of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was towed to the dealer for recall repair; however, the dealer informed the contact that the parts for the recall repair were not yet available. The vehicle was towed back to the contact’s residence. The dealer informed the contact that the parts for the recall repair were available and the vehicle was towed to the dealer. The contact stated that the hydraulic control unit was replaced as part of the recall repair however, the failure persisted. The dealer diagnosed that the brake master cylinder had failed and needed to be replaced. The contact stated that the brake master cylinder was replaced however, the failure persisted. The dealer advised the contact that the hydraulic control unit needed to be replaced and they had ordered a new part. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact that the parts for the recall repair were not yet available. The vehicle was not repaired. The approximate failure mileage was 130,000. Parts distribution disconnect. Case number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

I WAS DRIVING STOPED AT A LIGHT. NOTICED DARK SMOKE COMING FROM UNDER THE HOOD. MADE MY LEFT TURN TRYING TO GET TO A PARKING LOT JUST AHEAD. THE SMOKE STARTED COMING INTO THE CAR. IT WAS SMOKING BAD BY NOW. I PULLED OVER AS I DID I SAW FLAMES COMING FROM UNDER THE HOOD. THIS IS ONLY A MINUTE OR TWO LATER. I GOT OUT OF CAR CALLED 911. THE WHOLE ENGINE WAS BURNED UP THE FRONT TIRES. WINDSHIELD WAS STARTING TO CRACK AND STARTED MELTING. THIS WAS SO SCARY EVERY THING HAPPENED SO FAST AND THE GAUGE DIDN'T SHOW THE CAR WAS RUNNING THE SLIGHTEST BIT HOT. WITH ALL THAT IT SEEMED WHEN I WAS SLOWING DOWN FOR THE LIGHT THE BRAKES WERE STARTING TO GO OUT. THERE IS ONLY A LITTLE OVER 45,000 MILES ON MY CAR. NOW THAT I THINK OF ALL THIS I THANK GOD I DIDN'T GET INTO AN ACCIDENT AND HURT OR KILL SOMEONE INCLUDING MYSELF. [XXX] FROM CLARKSTON MICHIGAN INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

ON MY 2009 FORD FUSION: THE BRAKES STARTED GETTING SOFTER AND TAKING LONGER TO STOP THE VEHICLE, ON THE HIGHWAY OR CITY STREETS. I HAVE PULLED AND TESTED THE MASTER CYLINDER THE BRAKES ARE FINE AND ARE NOT LOW, THE BRAKES HAVE BEEN BLED, WENT THROUGH 2 LARGE BOTTLES OF DOT 3 FLUID, CALIPERS TESTED, BUT THE BRAKES ARE STILL SOFT AND WILL NOT CATCH UNTIL ALMOST TO THE FLOOR. I WENT TO A FORD DEALERSHIP BECAUSE THEY ELUDED TO THE IDEA THAT THERE WAS A FIX FOR THE RECALL REGARDING THE ABS VALVE, I GOT THERE AND THEY SAID THERE WAS NOT A FIX AND THE RECALL ISSUE HAS NOT CAUSED ANY CRASHES AND IT WOULD NOT CAUSE MY BRAKES TO GO SOFT. I CORRECTED HIM AND SAID IT HAS CAUSED CRASHES AND THAT IS EXACTLY WHAT HAPPENS TO THE BRAKES. I CANNOT ORDER A NEW ABS MODULE, NO PARTS COMPANIES HAVE THEM. SO THE CAR BARELY STOPS AND STILL NO FIX AVAILABLE FOR THIS RECALL ISSUE.

MY VEHICLE IS UNDER RECALL FOR A FAULTY PART ON THE BREAKING SYSTEM, I CALLED FORD ON FRIDAY 5/22/2020 ( SUNSHINE FORD NEWBURGH, NY) AND WAS TOLD THEY DO NOT HAVE THE PART AND CANNOT EVEN ORDER IT AT THIS TIME. ALSO THEY HAVE NO IDEA WHEN THEY CAN ORDER IT, IT COULD BE MONTHS. MY CAR IS UN-DRIVEABLE WITHOUT THE NEW PART. I JUST HAD THE ENTIRE BREAKING SYSTEM REPLACED ( CALIPERS, ROTORS,AND PADS ). THERE EXCUSE AND RESPONSE IS UNACCEPTABLE. PLEASE HELP I NEED MY CAR TO GET BACK TO WORK. THANK YOU*DT*JB

IN APRIL OF LAST YEAR 2019 I WAS NOTIFIED OF A AIRBAG RECALL ON MY VEHICLE. I WENT AND GOT MY AIRBAG RECALL DONE. NOW MY AIRBAG LIGHT ON DASH STAYS ON FOR THE PASS THREE DAYS. I TOOK MY VEHICLE BACK TO THE SAME FORD DEALERS THAT SERVICE MY CAR. MY VEHICLE WAS IN MOTION WITH THE AIRBAG LIGHT STILL ON. THE DEALER SHOP IS TELLING ME IT MAY NOT BE MY AIRBAG AND I WILL HAVE TO PAY FOR DIAGNOSIS,ETC. *TR

VEHICLE IS TAKING A LONG TIME TO STOP.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WHILE AT A STANDSTILL, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND FAILED TO RELEASE ON ITS OWN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FAIRVIEW FORD SAN BERNARDINO (292 N G ST, SAN BERNARDINO, CA 92410 (909) 884-9261) WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR THE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG RECALL. CONSUMER STATES THAT THEY NO LONGER OWN THIS VEHICLE DUE TO IT BEING TOTALED. *LD *JS

VEHICLE LOST BRAKES WHEN LEAVING PAVEMENT ON TO DIRT ROAD.BRAKE PEDAL GOES TO THE FLOOR BEFORE STOPPING.VEHICLE SLOW TO STOP.VEHICLE IN MOTION TURING OFF THE HIGHWAY

WHILE DRIVING MY FORD FUSION THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR KEPT MOVING. I WAS ABLE TO PULL THE EMERGENCY BRAKE IN TIME SO THAT I DID NOT COLLIDE INTO THE VEHICLE THAT WAS STOPPED IN FRONT OF ME. I HAVE CONTACTED MY FORD MULTIPLE TIMES TO HAVE CAR REPAIRED DUE TO RECALL AND MY RECENT BRAKE FAILURE ISSUE AND THEY HAVE TOLD ME THAT THEY DO NOT HAVE A FIX FOR MY CAR.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. METRO FORD OF OKC LOCATED AT (2800 W I 44 SERVICE RD, OKLAHOMA CITY, OK 73112 (405) 438-3330), WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO AVAILABLE.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER SUNSHINE FORD (40 NY-17K, NEWBURGH, NY 12550) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

OVER THE LAST YEAR, I'VE GOTTEN A DOZEN RECALL NOTICES ABOUT THE AIRBAG. USDOT, BMV, VIOCC, NHTSA, ETC..... I'VE CONTACTED THE LOCAL FORD DEALERSHIP REPEATEDLY. THEY WON'T DO THE RECALL WORK. THEY KEEP SAYING THEY'RE WAITING FOR FUNDING FROM CORPORATE.

THE BRAKE PEDAL WILL INITIALLY SLOW DOWN VEHICLE AT FIRST BUT THEN YOU HAVE TO PUSH ALL THE WAY TO THE FLOOR TO GET VEHICLE TO STOP. LIKE PUSHING ON AIR AT FIRST AND THEN YOU PUSH TO THE FLOOR. I DRIVE AND TO SLOW DOWN REQUIRES STAYING EARLY AND PUSHING ALL WAY DOWN TO FLOOR.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WHILE REVERSING THE VEHICLE OUT OF A DRIVEWAY THE BRAKE PEDAL WAS DEPRESSED AND FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LYNCH FORD CHEVROLET INC.,410 US-30, MT VERNON, IA 52314. THE DEALER REFUSED TO RUN A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 160,000.

TL* THE CONTACT CALLED ON BEHALF OF A SON WHO OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS DRIVEN AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD BEFORE THE VEHICLE WAS STOPPED. GREG DARNELL FORD (6601 SE 29TH ST, MIDWEST CITY OK 73110, 405-733-1611) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECEIVED A RECALL NOTICE FOR A PROBLEM I HAVE HAD WITH MY FUSION (ABS MODULE VALVE STUCK OPEN) WHICH MEANS THE BRAKES WORK AND LOCKUP ONLY WHEN PRESSED ALL THE TO THE FLOOR. WENT TO 3 FORD DEALERS AND NONE WILL HELP BECAUSE THE RECALL HAS NO "SOLUTION YET". ONE TECH TOLD ME TO DEAL WITH A BAD BRAKE PEDAL AND DON'T DRIVE FAST. THAT'S NOT SAFE FOR MY WIFE OR CHILD IN THE VEHICLE. FORD SAYS PARTS MAY BE AVAILABLE IN THE LAST PART OF THE 2020 FIRST QUARTER. THE FORD RECALL STATES "THE VEHICLE IS SAFE TO DRIVE" ITS NOT VERY SAFE WHEN THE BRAKES DONT STOP THE VEHICLE.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED WHILE THE DRIVER WAS DRIVING 2 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WHICH CAUSED THE BRAKING DISTANCE TO BE EXTENDED. THE BRAKE PEDAL WAS PUMPED SEVERAL TIMES TO STOP THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT SPOKE WITH NHTSA BY PHONE AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECALL ON 2009 FORD FUSION IN DECEMBER ON HYDROLIC BRAKE ISSUES.....THERE IS STILL NO REMEDY FOR THIS WHICH IS UNACCEPTABLE BY FORD. I NEED THIS FIXED!!!

ANTILOCK BRAKES PULSED AND BRAKE PEDAL TRAVELED TO THE FLOOR. LIMITED BRAKING. 2-3 MINUTES FOR BRAKES TO RETURN TO POWER. VEHICLE WAS TRAVELING AT APPROX 15 MPH IN PARKING LOT.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECENT PURCHASED THE VEHICLE FROM FRED MARTIN SUPERSTORE LOCATED AT 3195 BARBER RD, BARBERTON, OH 44203 AND WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) BUT PARTS WERE NOT AVAILABLE. THE CONTACT WAS CONCERNED THAT A FAILURE MAY BE EXPERIENCED MEANWHILE THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. A FAILURE HAD NOT OCCURRED ON THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

BRAKING ISSUE. WHILE DRIVING, TWICE LAST WINTER, I HAD TO BRAKE SUDDENLY AND I LOST BRAKING ABILITY TO STOP IN A TIMELY MANNER. THE PEDAL GOES TO THE FLOOR AND IS VERY SLOW TO STOP. IT TAKES MULTIPLE TIMES OF PUMPING THE BRAKE TO GET ANY PRESSURE BACK UP TO BRAKE. I'VE HAD MULTIPLE SHOPS LOOK AT IT AND HAVE REPLACED THE BRAKES THEMSELVES AND THEY DO NOT FIND ANYTHING WRONG. THE LAST SHOP HAD TO BLED THE BRAKE LINES AND FOUND AIR BUBBLES IN THE LINES THAT NEED TO BE BLED OUT, WHICH SEEMED TO HELP. FORTUNATELY, I HAVE NOT HAD ANY ACCIDENTS WHEN THIS OCCURRED BUT HAVE COME CLOSE.

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING, THE CONTACT HEARD THE BRAKES SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRONT PADS AND ROTORS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE INDEPENDENT MECHANIC THEN DIAGNOSED THE FAILURE AS THE ANTI-LOCK BRAKING SYSTEM. THE LOCAL DEALER LARSON FORD (1150 OCEAN AVE, LAKEWOOD, NJ 08701) WAS CONTACTED AFTER NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) WAS RECEIVED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE LOCAL DEALER LARSON FORD (1150 OCEAN AVE, LAKEWOOD, NJ 08701) WAS CONTACTED HOWEVER, PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE RECALL NOTICE STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL THE FIRST QUARTER OF 2021. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD SEND A LETTER TO THE DEALER TO EXPEDITE THE REPAIRS. THE CONTACT WAS CONCERNED THAT THE DEALER WAS CHARGING A DIAGNOSTIC FEE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL, THE PEDAL WENT TO THE FLOORBOARD CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE CONTACT STATED THAT SHE HAD TO CONSTANTLY PUMP THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO WEST HERR FORD OF ROCHESTER (4545 W RIDGE RD, ROCHESTER, NY 14626) WHERE THE DEALER TOOK A PICTURE OF THE VIN AND REFUSED TO TEST DRIVE THE VEHICLE. THE CONTACT WAS INFORMED THAT A TEST DRIVE WAS UNNECESSARY SINCE THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT YET AVAILABLE. THE FOLLOWING DAY, THE CONTACT TOOK THE VEHICLE TO O'CONNOR CHEVROLET INC (3850 W. HENRIETTA RD, ROCHESTER, NY 14623) FOR AN OIL CHANGE AND THE VEHICLE WAS TEST DRIVEN BY THE UNDERWRITER AT THE CHEVROLET DEALER AND WAS INFORMED THAT THERE WAS A SERIOUS PROBLEM WITH THE BRAKES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT PARTS WERE NOT YET AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT CONSUMER STATED PARTS WOULD NOT BE AVAILABLE UNTIL 2021.*JB*DT*JB

FORD SAFETY RECALL NOTICE 19S54 / NHTSA RECALL 19V-904. FORD FIRST NOTIFIED ME ABOUT THIS RECALL OVER A YEAR AGO, IN JANUARY 2020. THEY CLAIMED PARTS WOULD BE AVAILABLE "LATE FIRST QUARTER 2020." SINCE THEN I HAVE REPEATEDLY CONTACTED THEM AND THEY HAVE ALTERNATED BETWEEN TELLING ME THEY DIDN'T KNOW WHEN PARTS WOULD BE AVAILABLE AND GIVING ME BOGUS DATES WHICH WERE THEN MISSED; NOTE THAT MOST OF THESE CONTACTS WERE ME CONTACTING THEM, NOT THE REVERSE, EVEN AFTER DEADLINES PROMISED IN WRITING HAD PASSED WITHOUT ANY CONTACT FROM THEM. THEY SENT ANOTHER LETTER FOR THE SAME RECALL IN OCTOBER 2020, THIS TIME CLAIMING THAT PARTS WOULD BE AVAILABLE "1ST QUARTER 2021." THAT DEADLINE, TOO, HAS PASSED, WITH NO FURTHER CONTACT FROM FORD. THE RECALL NOTICE CLAIMS THAT THE VEHICLE IS STILL SAFE TO DRIVE, BUT IT ALSO SAYS THAT THE RECALL IS FOR A PROBLEM WITH THE BRAKE PEDAL WHICH COULD INCREASE THE RISK OF A CRASH. THIS DOES NOT SOUND SAFE! WHILE I AM SYMPATHETIC TO SUPPLIER DELAYS CAUSED BY THE PANDEMIC, THE FACTS THAT (A) THEY HAVE REPEATEDLY, EVEN FAR AFTER THE START OF THE PANDEMIC, GIVEN BOGUS DATES FOR WHEN PARTS WOULD BE AVAILABLE FOR THIS RECALL, (B) NOT BEEN PROACTIVE ABOUT COMMUNICATING DELAYS EVEN AFTER PROMISED DEADLINES HAD PASSED, AND (C) NOT OFFERED SUBSTITUTE TRANSPORTATION, ARE SIMPLY NOT OK. PLEASE DO SOMETHING ABOUT THIS!

The contact owns a 2009 Ford Fusion. The contact stated while driving at various speeds the brake pedal was depressed however, it failed to respond and traveled to the floor board. There were no warning lights illuminated. The vehicle was taken to the local dealer who diagnosed the failure as the hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 132,000. The contact stated that the failure was similar to NHTSA campaign number: 19V904000 (service brakes, hydraulic )which was previously completed on the vehicle. The contact feels that the recall repairs were not completed properly.

The contact owns a 2009 Ford Fusion. The contact received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. After he received the letter, the contact stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated. The contact had taken the vehicle to the dealer where the recall repair was performed; however, a few months later, the failure recurred. The contact had taken the vehicle back to the dealer where they confirmed that the brake pedal pressure was low. The dealer replenished the brake fluid; however, the failure persisted. The manufacturer had been notified of the failure but informed him that the recall repair was already performed. The vehicle was not repaired. The failure mileage was approximately 79,000.

The contact owns a 2009 Ford Fusion. The contact stated while driving 35-45 MPH, the brake pedal was depressed; however, the vehicle was slow to respond. The check brakes system message was displayed. The ABS warning light was illuminated. The contact received notifications of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The dealer completed the air bag recall and diagnosed the vehicle and determined that the brake module and HECU module were corroded. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no additional assistance was provided. The failure mileage was approximately 96,970. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CAVALIER FORD GREENBRIER (1515 S. MILITARY HWY, CHESAPEAKE, VA 23320; (757) 424-1111) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning light was illuminated. The approximate failure mileage was 152,000. VIN tool confirms parts not available.

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact stated that while depressing the brake pedal, the braking distance was extended. The failure was intermittent and occurred at various speeds. The approximate failure mileage was 163,000. VIN tool confirms parts are not available.

AFTER THE ABS ENGAGES BRAKE PRESSURE IS LOST AND THE PEDAL GOES TO FLOOR. IT TAKES A LOT OF EFFORT AND ADDITIONAL TIME FOR THE CAR TO COME TO A STOP. FROM LOOKING AT OTHER FORUMS AND THREADS IT APPEARS THE HYDRAULIC CONTROL UNIT IS AT FAULT. THIS HAS HAPPENED AT LEAST 5 TIMES. THIS OCCURS WHILE THE CAR IS IN MOTION AND THE ABS ENGAGES.

I WAS DRIVING MY FORD FUSION ON THE HIGHWAY, CHANGED LANES SO THAT I WAS BEHIND A TRUCK WITH REASONABLE ROOM. THE TRUCK HIT THEIR BRAKES AND WHEN I HIT MINE THE BRAKE PEDAL FELT SOFT. WHEN THE TRUCK CAME TO A COMPLETE STOP THERE WAS NO WHERE TO GO AS TRAFFIC WAS MOVING TO THE MY RIGHT AND I ENDED UP HITTING THE TRUCK. I COMPLETED A FULL BRAKE JOB INCLUDING NEW BRAKES ON THE VEHICLE WITHIN THE LAST 18 MONTHS. THERE WAS NO ABS ACTIVATION OR BRAKE LOCK UP UNDER FULL BREAKING AND I SHOULD OF HAD TIME TO STOP.

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000(Service Brakes) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced the failure listed in the recall. The VIN tool confirmed parts not available.

I WAS DRIVING AND HIT A SLIPPERY ROAD SURFACE.THE ABS ENGAGD AND IMMEDIATELY AFTER THAT THE BRAKE WENT VERY LOW AND I COULD NOT ACHIEVE NORMAL BRAKING PRESSURE.

DAUGHTER SAYS BRAKES HAVE BEEN PERIODICALLY SOFT AND ONE TIME UNRESPONSIVE.

FORD HAS ISSUED AN ADVANCE RECALL NOTICE 19S54 (NHTSA 19V904) WITH INTERIM SUGGESTION OF BRAKE FLUID FLUSH, RESERVOIR CAP REPLACEMENT, AND HYDRAULIC CONTROL UNIT (HCU) TESTING AND REPLACEMENT IF NECESSARY. THE ISSUE IS THAT SOME RECOMMENDED BRAKE FLUIDS HAVE CORROSIVE AGENTS THAT DEGRADE THE HCU AND CAUSE IT TO STICK OPEN. WHEN THIS HAPPENS THE BRAKE PEDAL TRAVELS FURTHER THAN IT SHOULD INCREASING THE RISK OF ACCIDENT. I HAVE HAD THIS HAPPEN TWICE WITH NO ACCIDENTS, BUT IT IS VERY SCARY AS THE BRAKES HAVE TO BE PUMPED TO WORK PROPERLY. I CONTACTED A LOCAL FORD AGENT WHO HAS DECLINED TO PROVIDE THE RECOMMENDED INTERIM SOLUTION WITH FREE PARTS AND LABOR AS RECOMMENDED ON THE ADVANCE NOTICE. SINCE THE FIRST TIME MY ISSUE HAPPENED WAS PRIOR TO RECEIVING THE RECALL NOTICE AND RESOLVED ITSELF (INTERMITTENT) QUICKLY. THE SECOND TIME THIS HAPPENED I WAS AWARE OF THE RECALL AND HAVEN'T DRIVEN MY VEHICLES SINCE. I DID NOT CONTACT THE FORD DEALER IMMEDIATELY AS I HAD ACCESS TO AN EXTRA VEHICLE. HOWEVER, I HAVE SINCE LOST THAT ACCESS AND NOW NEED THIS ISSUE RESOLVED AND HAVE NOT RECEIVED THE SECOND RECALL NOTICE THAT WAS PROMISED WHEN PARTS BECAME AVAILABLE FOR FINAL SOLUTION. I DO NOT HAVE THE FUNDS TO PAY FOR INTERIM RESOLUTION AND NEED FORD TO HONOR THE LANGUAGE OF THE ADVANCE RECALL NOTICE SO I FEEL SAFE DRIVING THE CAR. BOTH TIMES I EXPERIENCED THE BRAKE PEDAL ISSUES WAS WHILE DRIVING ON CITY STREETS. HOWEVER, MY SON EXPERIENCED THE ISSUE WHILE ON HIGHWAY DRIVING. I CONFIRMED THE ISSUE WHILE DRIVING IT DURING MY SECOND EXPERIENCE.

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT UPON HITTING A BUMP WHILE DRIVING AT VARIOUS SPEEDS, THE ABS CEASED TO OPERATE WITHOUT WARNING. THE CONTACT THEN DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE WAS APPROXIMATELY 105,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.