2010 Ford Fusion Complaint Log

Odometer Fraud. The contact purchased a 2010 Ford Fusion. It was discovered that there was a mileage discrepancy. While attempting to trade the vehicle, the contact was informed that the odometer had been rolled back, as indicated on the Carfax Report. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 86,785. It was discovered that the mileage was 125,121. The initial Carfax Report had no indication of odometer fraud. The North Carolina Department of Transportation was contacted, and a complaint was filed.

My 2010 Ford Fusion has been having issues with the ABS system/module showing the fault code, Service Advance Track System. After checking the recalls on this issue, I learned that Ford did have a recall for this make/model, recall # 19S54, BUT only from cars out of a certain plant during a certain time. I was told by the local Ford dealer as well as Ford Motor Co. that my vehicle was not included even though a recall was released on the same make, model, and year Fusion. I was told by the local Ford dealership that I was free to make a service appointment for the issue. I feel like this is a known issue that Ford is aware of and is using any means necessary to avoid taking the proper responsibility to service a vehicle under a recall for the exact same issue.

All the sudden, the power steering stopped working as I was backing out of my parking spot at the grocery store. Luckily, I stopped before anything bad happened. I literally couldn't turn the steering wheel at all. I put the car in park, turned it off and turned it back on a couple of times and it started working. This happened maybe 3 or 4 times over maybe 2-4 months or so. It finally happened one day when my husband was with me so he was able to see what I had been talking about. We made it back home and he got online and after doing some research, apparently a LOT of people have had this same problem. Apparently, it's something called the "power steering assist module" which is very expensive. I'm disabled and live on a very limited budget. {not much more than it costs just to buy the part to fix the car}

The contact owns a 2010 Ford Fusion. The contact stated that while the vehicle was parked, the contact discovered fuel leaking underneath the vehicle. The contact restarted the vehicle several times, and the vehicle returned to normal functionality. The check engine warning light was illuminated. The vehicle was taken back to the residence. The contact researched and was made aware of an unknown recall; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 225,000.

The vehicle turns on the traction control and ABS lights, automatically makes a bell sound as a warning, and stops braking, regardless of your speed at that moment.

The brakes completely failed pressed pedal all the way down! My son almost died! The brake pads are new!

The power steering has failed and the rack and pinion needs replacement. Altho there was a recall they will not honor me to fix Bec they said it was over mileage. This is a safety concern bec the vehicle cannot be driven safely without power steering. It can cause you not to be able to turn fast enough or move from on coming traffic. I almost hit another vehicle trying to turn onto road. Have had vehicle looked at and was told it's not safe to drive until fixed

The brakes went almost completely out- having to push the pedal all the way to the floor. All ABS and braking lights illuminated in the dash. There is limited stopping power. The car has become undriveable, even after replacing the HCU and abs system. The dealership has been unable to reprogram the brakes. This exact issue falls under recall 19s54, but Ford claims my problem does not meet the requirements- despite my vehicle having been assembled at the same facility (Hermosilla) and within the same date range as the recalled vehicles. I have receipts and documents to show all attempts at fixing the issue.

The contact owns a 2010 Ford Fusion. The contact stated while at a red traffic light, the brake pedal was depressed and travelled down to the floorboard. No warning lights were illuminated. The vehicle was taken back to the residence, and a dealer was contacted. The dealer made the contact aware of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that there was a recall associated with the failure. The failure mileage was approximately 90,000.

Ford claims no recall but my Hydralic:antilock/traction control/electronic limited slip control unit/module. My petal is sinking. Did an ABS bleed and problem continues. Could this part be in my car and I just haven’t got a recall

Unintended acceleration event. Entered vehicle, put my foot on the brake, cranked it, held in that position while seatbelting. Engine had a VERY loud revving sound. Within seconds vehicle moving backwards on its own. Foot still on the brake, had not touched gas pedal, had not touched gear shifter, and was still sitting straight forward with my foot on the brake and confirmed gear shifter in park. The car quickly accelerated backwards faster and brake pedal had no effect on stopping or slowing vehicle. Went approx. 30’ across parking lot and only stopped because we hit truck parked behind us. Quickly turned off engine and removed keys. Shifter still shows Park. Careful driver. No history of accidents. I found there were several thousand reported events of unintended acceleration (Ford vehicles 2002 to 2010). Ford tried to explain many as driver error or floor mat touching the gas pedal. My mat was clipped down, as designed, with no all-weather mat on top of them, and my foot did not leave the brake pedal. AI says revving as described is "classic behavior of failing Electronic Throttle Body on 2010 Fords", "Surging without touching the pedal and known defect are extremely common". Says if "Worn or failing shifter linkage/bushings vibration form high revving could make it slip into Reverse". Ford has a 19S54 recall for AntiLock Brake Systems (not notified), where "A normally closed valve may be stuck open, which may result in extended brake pedal travel". Ford reports on similar vehicles "lunging" was due to deposits in the throttle body. Ford has installed brake override on vehicles after 2010 but that doesn't protect people driving older vehicles. Please look at combo of factors that could cause this. Disappointed to read Ford purged customer acceleration reports prior to hold 5 yrs and an expert they provided at trial was someone sheltered from all research Ford had on this issue so he pushed "driver error" as the case. Clearly not here.

I am reporting a serious safety defect in my vehicle. While driving, the power steering suddenly failed without any warning, resulting in complete loss of steering control. At the same time, the brake warning light, ABS light, and traction control light illuminated, suggesting possible failure of critical braking and stability systems. This incident placed my safety and the safety of others at immediate risk, as the vehicle could not be steered properly and essential safety features may have been disabled. The problem persists, as the vehicle continues to have no functioning power steering and the warning lights remain on. The defective components are available for inspection, and the issue has been reproduced consistently since the initial failure. Given the severity of this malfunction and the danger it poses, I am requesting that a recall be issued to address this defect.

When Applying Brakes the Brake Pedal application of Foot Pressure Travels to the Floor before Slowing the Vehicle. Can the Manufacturer Repair this Safety Problem emmediately ?

So this has happened three times in the span of a year. When applying the brakes the brake pedal it would go to the floor and several dash lights would come on(service advance trac, wrench light, abs light and parking brake light). As this would happen, we would pull off as safely and quickly as possible and shut the car off. But once we start the car again, everything is fine. When this situation happens, there is a very very high possibility of hitting someone. With doing research and talking to a local mechanic. It is doing the exact same thing as the Safety Recall 19S54 Certain 2006-2010 Model Year Fusion/Milan/MKZ/Zephyr Vehicles Equipped with Anti-brakes. HCU failure. But running my VIN it does not show it being recalled but my vehicle is a 2010 Fusion hybrid.

Was driving down parkway when came up on my exit it was hard to make the turn to even go up. The exit ramp the power steering light and the advanced track light and brake system. Light all came on flashing across the message screen one after another. Thank god I was able to get vehicle pulled over to shoulder and had it towed home. Also needs airbags replaced due to recall! I have contacted two local Ford dealers trying to get an appointment. Also messaged one through their website. On the phone calls I was placed on hold until the phone to shut off. Tried to call back and they just said please hold and put me right back on hold and I’ve never received a message back.

On [XXX] when leaving a shopping center parking lot, the brake system suddenly failed. I was able to press hard on the foot brake to stop the vehicle near the middle of the intersection. I pulled over to a parking space and replicated the issue. The car was towed to West 40 Auto Care on 284 Montvue Lane in Frederick, MD. Today, they told me they could not fix the issue. I made an appointment with the Ford Motor Company on 1 Waverly Drive for 9/15. I drove the car home slowly (about 1 mile) with the emergency lights on and going about 10 mph. Pressing hard on the foot brake will slowly stop the car. ABS icon and Service Advance Trac appear on the dashboard. Yesterday, the brake and wrench lights were also on. The footbrake does not go all the way to the floor. This issue is of course dangerous and might have caused an issue if I had to brake suddenly on a busy road at a higher speed. The issue appears to correspond with the link at [XXX] and summarized at [XXX] . I did not previously receive a recall issue in 2020. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Brake pedal goes to floor and stopping time is poor. Brake inspection leads to fault as possibly master cylinder or HCU. Master cylinder replaced and issue not resolved. The date range and manufacturing location matches NHTSA recall 19V904000 related to HCU valve issue but my VIN is not indicated. The vehicle is from the Hermosillo plant inside the date ranges indicated.

The contact owns a 2010 Ford Fusion. The contact stated that while the vehicle was parked, the wheel studs on the front passenger’s wheel detached from the wheel. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 61,000.

The contact owns a 2010 Ford Fusion. The contact stated that while driving and approaching a stop sign, the brake pedal was depressed; however, the vehicle failed to slow down as intended. The brake pedal was pumped several times for the vehicle to slow down. The vehicle was pulled over to the side of the road and parked. The vehicle was then towed to an independent mechanic, where it was determined that a valve in the junction box needed to be replaced. The vehicle was repaired, but the failure reoccurred 20 days later. The vehicle was then towed to the same independent mechanic, where it was diagnosed, and determined that the ABS junction block and module needed to be replaced. The vehicle was not repaired because the manufacturer had no parts available. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.

The contact owns a 2010 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was not available.

There is a recall date on this car dating back 2021. I bought this car in 2024. The recall problems was never addressed or fixed. This had created an electrical error in the car, given no airbags, and windows do not roll, nor does it give accurate reads on tire pressure. Unbeknownst of all this, a tire popped nearly cause me to wreck on I-5 early 2024. I have documentation supporting the sale of the car, the replacement of tires, oil changes, repairs & towing incurred all on behalf of this car. I would not have bought it knowing there was a recall that was not addressed. This car is a rebuilt title that has been in accidents.

The contact owns a 2010 Ford Fusion. The contact stated while driving 40 MPH and attempting to make a right turn, the steering wheel became difficult to maneuver. The contact stated that the vehicle was still drivable. The contact stated that the “Service Power Steering Now” warning light was illuminated. The contact attempted to reset the vehicle and the message was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed; however, the result was unknown. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 267,281.

The power steering has failed. The dashboard showed these two phrases "Service Advancetrac" - yellow "Service power steering now" - red When that happened the first time the dealership was able to fix it under the customer satisfaction program by providing a module software update. But the issue happened again and I believe it is related to the 15V340 recall. I would like that to be investigated.

The contact owns a 2010 Ford Fusion. The contact stated that after refueling the vehicle, there was a strong fuel odor entering the cabin of the vehicle that lingered for days. The contact's grandson then discovered that fuel was leaking from the rear driver side of the vehicle. The contact continued driving the vehicle, and the vehicle shut off while driving 50 MPH on the highway. The contact restarted the vehicle, and the check engine warning light illuminated on the instrument panel. The contact coasted the vehicle while in neutral(N) to a safe area. The vehicle was towed to an independent mechanic who discovered a crack in the fuel tank and a defective purge valve. Upon investigation, the contact's grandson discovered NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline), which was linked to the failure. The dealer was notified about the failure, and the contact was informed that the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle remained unrepaired with the independent mechanic. The failure mileage was approximately 160,000.

I have a 2010 Ford Fusion. Two days ago I was backing out of the parking lot and I had to brake hard to avoid a fast moving car zooming past behind me. After that I noticed the brake was very mushy and I have to press the brake almost to the floor to get the car to stop. I did some research on the internet and found out it was a common problem with Ford fusion between 2006 and 2010 and there is a safety recall 19S54 for the 2006-2010 Ford Fusion. Ford also has an internal Customer Satisfaction program 21N11 that covers the repair of the said issue. However, the recall only covers cars manufactured between February 22, 2006 through July 15, 2009 and my car was manufactured in Dec 2009 and was not included on the recall list. Obviously the problem was not fixed for Ford Fusion manufactured after the 7/15/2009. I have seen many similar complaints on the net and some have indicated that they have filed NHSTA complaints for the same issue. I contacted Ford and see if they will fix the problem with my car as a goodwill gesture even though my car was not on the recall list. They absolutely refused to take responsibility. I think it is a serious, serious safety issue for the driving public and Ford should be told to extend the 19S54 recall cut off date to cover any vehicle that experienced this ABS/HCU braking problem and fix this manufacturing defect.

I got a letter from ford awhile ago about my brakes. I brought it in then they stated I was fine. But you have to push my brake peddle all the way to the floor of the car to make my vehicle stop. I feel this is VERY UNSAFE for me and my family, And also others around me if something where to happen do to this problem. We have done multiply things to try to correct the problem with no luck.

Driver side CV AXLE broke.

The contact owns a 2010 Ford Fusion. The contact stated that when the vehicle was started, the message of a failure with the power steering was displayed. The contact attempted to turn the steering wheel and was unable to turn the steering wheel. The vehicle was turned off and restarted and regained power steering assist. The vehicle was driven to a local dealer who diagnosed the vehicle and determined that the power steering assist module and the steering gears needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to a manufacturer’s recall for the failure. The failure mileage was 25,525.

The contact owned a 2010 Ford Fusion. The contact stated that while her son was driving 35 MPH, the steering wheel locked, became difficult to maneuver, causing the contact son vehicle to encounter a tree. No warning light was illuminated. The air bag did not deploy. The contacts son called 911 after the failure. The contact son sustained injuries to the chest, face, back of his neck, and his knees. A police report was filed. Medical attention was required. The vehicle was towed to Larry Campbell's Towing Garage. The insurance company deemed the vehicle a total loss. The vehicle's steering wheel was repaired once. The manufacturer was notified of the failure and closed contact case due to not being able to obtain the vehicle to remove a part of the vehicle. The failure mileage was 189,000.

The contact called on behalf of the owner of a 2010 Ford Fusion. The contact stated that while the vehicle was being serviced, the owner was informed that the brake pads, calipers, and rotors were damaged and needed to be replaced. The vehicle was repaired. While the vehicle was having the emissions test performed, there was smoke coming from the front of the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the brake lines were damaged and needed to be replaced. The vehicle was repaired. The contact stated that after investigating the failure, the vehicle owner related the failure to NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC); however, the VIN was not included. The manufacturer was contacted and referred the contact to NHTSA Hotline to report the failure. The failure mileage was 148,550.

THE RACK - POWER STEERING FAILURE. DAUGHTER IS DRIVING THE CAR ON THE HIGHWAY AND NO POWER STEERING. 2 YEARS AGO HAD THE DEALER PUT ONE IN, 3 TIMES TO GET IT RIGHT. JUST FAILED NOW. WARNING LIGHTS ARE STEERING POWER ASSIST, AND I BELIEVE TRACTION CONTROL.

ABS control module valves stuck open and or closed. Leading to no brakes/ brake pressure. Same issue and part that was recalled on 2006-2009.5 models. Issue has been inspected by Ford dealership in Tigard Oregon (Landmark Ford/Lincoln). Part was removed and sent to a 3rd party shop to be rebuilt per Landmark Ford and was unable to do so. There was 2 or 3 dash lights that came on along with no brakes. The issue first happened [XXX]. Dealership told me they had another vehicle in the shop at the same time with the same issue. Luckily the issue presented itself the morning of [XXX] as my wife was attempting to back out of her parking spot. She was able to pull the e-brake before the car got away from her. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown

The contact owns a 2010 Ford Fusion. The contact stated that while her daughter was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to an independent mechanic, who replaced the ABS hydraulic control unit. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 106,699.

Power steering assist failure. Happening while not in motion.

Unknown, I was driving in my wheel stop moving , it’s saying now power steering wheel, for my breaks, it keep saying check brake system

Car parking selector, cable, parking prowler/bearing or module sensor inside transmission when car is placed in park indicator indicate as in park but vehicle still motions forward as not in park and if key can be taking out an car shut off will not start because not in the park position an is tough trying to get back in park to start the vehicle but indicator indicates as car in the park position has happened 3-4 times once almost causing a accident in a shopping enter whiling trying to park in parking space an vehicle indicated as in the park position an turn off vehicle it continued to roll forward almost hitting the vehicle in front parking space

The contact's mother owns a 2010 Ford Fusion. The contact stated that while her mother was driving at various speeds, the power steering assist failed to perform as needed and excessive force was needed to steer the vehicle. The contact stated that the "Check Brake System" and "Brake" messages were displayed on the instrument panel. The contact took the vehicle to an independent mechanic and was informed that the ABS module and power steering gear assembly needed to be replaced. The mechanic was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 98,062.

Lost all Electric Power Steering.This need to be addressed ASP

The contact owns a 2010 Ford Fusion. The contact stated that upon starting the vehicle, the "Power Steering Assist Fault" message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact's friend owns a 2010 Ford Fusion. The contact stated that while his friend was driving 30 MPH and attempting to slow down, the brake pedal was depressed and went to the floorboard, and the vehicle failed to stop as intended. The driver was able to bring the vehicle to a complete stop by engaging the parking brake. The ABS warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the hydraulic control unit. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brake, Hydraulic); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 182,500.

The contact owns a 2010 Ford Fusion. The contact stated that while the vehicle was parked and started, the message “Power Steering Assist Fault” was displayed. The contact stated that the steering wheel was locked. The vehicle was restarted, and the failure was self-corrected. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced or reprogrammed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 160,000.

My steering wheel keeps locking up after I had the air bag recall taken care of

The contact owns a 2010 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel failed to turn in either direction. There was no warning light illuminated. In addition, the contact scanned the vehicle with an OBD2 scanner, and the vehicle was diagnosed, and the contact received with message that there was no powertrain DTCS present. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.

The contact owns a 2010 Ford Fusion. The contact stated that while driving 25 MPH, the "Power Steering Fault" message was displayed, and the vehicle lost power steering functionality. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2010 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality, and almost cause a crash. The driver was able to manually turn the steering wheel and returned to the residence. The message "Power Steering Assist Fault" was displayed. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was unknown.

Advanced power steering light came on and my steering wheel was hard to turn. The body underneath came apart, and the transmission recall is being handled by my attorney.

The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard causing the braking distance to be extended. There were no warning lights illuminated. The failure was intermittent. The vehicle was taken to the dealer, and it was determined that the brake module had failed and needed to be replaced. The dealer informed that the contact there were no trouble codes retrieved, and the repair was not covered under the recall. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case for possible assistance with the cost of the repair. The failure mileage was 65,000. Parts distribution disconnect.

While merging onto the interstate the brakes abruptly failed. They didn't respond at all then responded weakly with several attempts. The mechanic said the abs failed.

The contact owns a 2010 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to control. The vehicle was towed to an independent mechanic where it was diagnosed that the electronic power steering module had failed and needed to be replaced. The vehicle was not yet repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 120,000.