2012 Ford Fusion Complaint Log

The braking system failed. Yes it’s available upon request for inspection. The safety of myself and others were put at risk because it caused me to hit something in front of me. I stepped on the brakes and the pedal went straight to the floor. This has happened multiple times it is putting my safety as well as my children’s safety at risk. When I step on the brake pedal there is nothing goes to the floor till I pump the pedal. Initial Lu when hitting the pedal it jerks the steering wheel out of my hand to the right every time. It’s not only putting my children’s, and my self in harms way but any other driver that might be even near me while driving considering it takes the steering wheel out of my hand uncontrollably.

Power steering stopped working while I was driving.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds and attempting to make a turn, the steering wheel was difficult to maneuver. The contact stated that no warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as a malfunctioning electric power steering module, that needed replacement. The vehicle was not repaired. The contract related the failure to NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the dealer was contacted and verified that the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 159,900.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed and making a left or right turn, the steering wheel became difficult to maneuver. The power steering assist fault warning light was illuminated. The vehicle was taken to an independent mechanic where the cause of the failure could not be determined. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 60,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 10 MPH in a parking lot, the vehicle went over a traffic speed bump, the brake pedal was depressed she felt soft. The brake pedal had to be depressed to the floorboard to stop the vehicle. The contact stated no warning light was illuminated. The contact stated that the brake failure had become constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake booster assembly, master cylinder, and vehicle suspension arms in the front wheels needed to be replaced. The vehicle was repaired. The contact stated that the brake failure recurred. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 72,000. The contact stated that repairs have been made but something is still wrong with the vehicle.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an unknown speed, the steering wheel became difficult to maneuver. As a result of the failure, the steering wheel failed to turn and caused the contact to damage the mid passenger’s side of the vehicle. The power steering assist fault and tire pressure sensor fault warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was then informed that the VIN was previously repaired under NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 93,967.

The contact owns a 2012 Ford Fusion. The contact stated that while his wife was pulling into a parking lot, the vehicle lost power steering functionality. A message indicating a power steering failure was displayed. The contact was able to drive the vehicle by using physical force to steer the vehicle. The vehicle was then taken to the dealer where it was diagnosed that the failure was related to Ford Campaign Number: 15N01. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the service campaign had expired. The failure mileage was approximately 136,000.

The contact owns a 2012 Ford Fusion. The contact stated while his daughter was driving at an undisclosed speed, the message "Power Steering Fault" displayed, and the steering wheel became very difficult to turn in either direction. The vehicle was later driven to the local dealer who diagnosed that the power steering gear had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 56,000.

Power steering failure. Was taken to a dealership for recall repairs even after recall repairs were made I still had intermittent power steering failure. Called the dealership to fix it again but they refused to fix it due to recall being over 5 years old even though recall repairs were made 2 years prior. Now power steering fault won't go away and the dealership wants a me to pay $2,000 to fix it. Luckily I was parked when power steering went out.

Power steering assistance fault occurring for several years. Dealership said that Ford would not cover repairs unless they could recreate the failure while they had it in their possession and could hook the car up to the computer. This most recent issue did not clear after restarting the vehicle several times as it had before. Lost power steering and took it to the dealership. On the way, service avancetrak error came up as well. Dealership reported the steering gear needed replaced and this car would have been covered under a warranty extension if we would have brought it in before 10 years. Ford claims that they are unable to extend any further and that nhtsa will not allow them to help cover after this 10 year period. Nhtsa claims that is false, and all i can do is file a complaint here that goes to a different part of their organization that does not have a phone number, and work with the manufacturer and FTC for warranty extension. Never received any notices for this warranty extension that should be a recall.

My power steering suddenly just went out while I was driving did not return

Brake pedal intermittantly sinks to floor; vehicle will stop but braking distance is substantially increased. No brake warning light comes on. Vehicle brought to dealer in November 2022 but dealer could not reproduce issue. Problem re-occured in January 2023; vehicle was towed to dealer. Again, dealer could not reproduce issue because it is very intermittant. At my insistance, and as a customer-pay repair, dealer replaced ABS HCU (hydraulic control unit) and ABS electronic control module. Note that there is a recall on older Fusion models for HCU failure but not 2012 model.

Power steering failed on the road nearly causing an accident. My own research concluded that a recall number had been issued by Ford/NHTSA (15S18) but I am told by Ford Motor company (and the dealer Ft Mill (SC)Ford) that the recall has expired and that no reimbursement for my costs in getting the rack and pinion steering unit replaced on my car ($2100) will be granted. I don't understand this. My understanding is that "safety" recalls don't expire. I would think that power steering failure is a safety issue. I certainly can't pass NC state inspection, with this issue. I opened an inquiry with the Ford Motor Company. Your assistance is appreciated.

Power Steering Gear , no had it fixed at ford diagnostic code P07AE . Was driving on the freeway power steering went out and car jerked wheel all the way to right almost hit guardrail with 5 yr old daughter in car. Yes . yes. No.

Power steering light came on as Service Power steering. Steering is very hard to do.

The stainless steel coverings on the wheel lug nuts swells up and BJ's tire center in Fairfax, Va. has a box full of the defective parts. If I had a needed tire repair on the highway, I would not have been able to change tire because lugs were swollen and mishapen and wrench would not fit. Koon's Ford in Sterling, Va. was notified and I was given a contact number to Ford mfg. Ford refused me and are not standing by their product. I had taken vehicle in for tire rotation and balance on 1/5/2023 and ended up buying new lugs all around for 140.00.

I was driving and my steering wheel locked up with me and my kids in the car I googled what the problem is and this is a constant problem for these fords I contacted the dealership and they are not trying to help me my car is 14 miles over the mileage and a year over the time frame for them to replace this part on my car she stated it had been taken care of in 2015 but the last letter for the customer satisfaction program was sent out in may 2019 I am not the first person to own this car and the fact that Rk chevrolet sold me a car with this issue is a concern and a lawsuit because I had my children with me and they aren’t trying to help me replace a 3000 dollar part that has been an issue for many owners of this car

The contact owns a 2012 Ford Fusion. The contact stated that while driving 10-35 MPH, the power steering became inoperable. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not contacted. The approximate failure mileage was 110,000.

The contact owns a 2012 Ford Fusion. The contact stated while depressing the brake pedal, the "Power Steering default" message was displayed, and the steering wheel became stiff and difficult to turn. The contact stated that the vehicle was restarted and was operating normally; however, the failure recurred intermittently. The vehicle was taken to the dealer but was not repaired. The contact discovered an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000.

The contact owns a 2012 Ford Fusion. The contact stated that the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where the steering fluid was inspected however, the failure recurred. The vehicle was not repaired. The contact referenced the Manufacturer Recall Number: 15S18 (Steering). The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 186,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 45 MPH, the steering wheel became stiff. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle due to the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The contact reached out to an unknown dealer and was informed that the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was a 266,000.

The power steering does not work at low speeds. It does not work when parking or turning when taking off. There is a power steering assist fault message. The car cannot be driven. Called dealer and they say there is not a recall. They want to quote $2,500 to $3,200 to repair. There is about 75,000 miles on the car.

The contact owns a 2014 Ford Fusion. The contact stated that while her daughter was driving at approximately 35 MPH, the power steering warning light illuminated. The driver felt that the power steering had failed while attempting to make a lane change. The driver stated that the steering wheel was difficult to turn right or left. The contact's daughter pulled into a parking lot near an auto parts store. An auto parts store employee could not find a power steering fluid reservoir to check the fluid level. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 183,000.

My braking has not been correct. The brake pedal goes, almost to the floor, unless I pump the pedal. It has put me in scary situations when I have to hit the pedal hard. When I hit the pedal hard, it starts to stop, then goes down to the floor. The pedal is very spongy most of the time, with little reaction when you put your foot on it. At a higher rate of speed, you cannot slow down fast. Advise me my next course of action please

The contact owns a 2012 Ford Fusion. The contact stated that the dealer had previously replaced the steering gear on two separate occasions; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was towed to the dealer, where it was diagnosed that the steering gear needed to be replaced; however, the dealer declined to cover the cost of repair due to the age of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

Service advance track light came on , the car was turned off then back on and the warning light was gone. Begin driving, made it 10 miles or so then the electric power steering went out while driving the vehicle. Service advance track light came on. The car then lost all power steering. This resulted in difficulty steering. When the steering went out this almost lead to a collision.

at approximately 58,000 miles, Ford dealer told me the lug nuts were swollen and not safe and needed to be replaced. No warning signal prior to this event.

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to reverse and park the vehicle on the side of the curb. The contact stated that the failure persisted upon turning off and restarting the vehicle. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 15N01 (EPAS Steering Efforts) due to the manufactured date. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 141,000.

N/a

The lug nut issue that has been creating issues with Ford vehicles. They swell and can’t be removed to change a tire. Something has to be done!

Had car towed to Brian Hoskins Ford dealership on Dec 2 2022 due to power steering failure. Originally had same dealer service car when a recall (15S18) was sent out July 2015. Was told it was fine, no part replacement needed: "Check for DTCs and reprogram PSCM". I purchased car Sep, 2013 with 11,000 miles on it from Car Sense. At time of recall it had 26,991 miles. At time of steering failure mileage was 75,573. Dealer would not honor the recall, charging $2055.50. I called Ford Motor Company before repair was made and they also refused to honor recall, placing blame on the dealership for reprogramming the PSCM and closing program 15S18. I paid Hoskins Ford to fix the issue but feel I should be compensated due to the recall status that is still in effect. The dealership service advisor, [XXX], inferred that I was past the date and also stated that the dealer gets no specific mechanical details for the recall from Ford. My case number from my phone conversation with Ford Company is [XXX]. I called them Dec 5 2022. I don't feel I am past the date and hope that you can help me. I don't understand why it wasn't fixed at the recall and how they deemed it safe to drive. It also only has half the miles covered (150,000). INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2012 Ford Fusion. The contact stated while her passenger was attempting to open the front passenger’s side door, the door would not open. The passenger rolled the window down and open the door using the exterior door handle. The contact also noticed that while attempting to lock the vehicle, the vehicle failed to lock securely. The vehicle was taken to the dealer and the door handle and the latch inside the vehicle were replaced; however, the failure reoccurred. The manufacturer was contacted and notified of the failure. The manufacturer was aware of the failure but offered no assistance. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 140,000. The contact stated that the dealer had mentioned that they have replaced several door handles due to faulty plastic parts. The handle was replaced again for a second time and paid for by the contact.

Was backing up and the Power steering Assist Fault came on i was unable to drive car as the steering wheel is locked. The ABS system kicks in and had the brakes done.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 30 MPH and slowing to enter a parking lot, the steering wheel became very stiff and required an extra effort to turn. The contact observed that when she depressed the brake pedal, the steering wheel became harder to turn to the left or the right. The contact stated that an unknown warning light and the "Service Power Steering" and "Advancetrac" warning lights were illuminated. The contact was able to pull off the roadway and placed the vehicle into park(P) and turned off and restarted the vehicle; however, the warning lights remained illuminated. The contact stated that the vehicle regained normal power steering functionality. The contact stated that the failure had become constant. The contact stated that she had taken the vehicle to a local dealer and informed the service manager that she researched a similar failure online for electric power steering. The service manager referred the contact to the NHTSA Hotline for assistance. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 146,199.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 55 MPH, the power steering assist alarm and warning light illuminated. The contact stated that soon after, the vehicle experienced a loss of power steering assist function. The vehicle was towed to the residence. An independent mechanic arrived at the residence and diagnosed that the Power Steering Control Module (PSCM) needed to be replaced. The contact made the local dealer aware of the failure and was informed of NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

Slippery/snowy conditions, applied brakes approaching a stop sign. ABS kicked in and brake pedal dropped to the floor. With reduced braking ability. This has continued since. This has happened the past 2 winters and will eventually just release and the brakes function normally, until the ABS is needed and then the same thing happens.

The contact owns a 2012 Ford Fusion. The contact stated while his wife was driving 60 MPH, a deer jumped in front of the vehicle causing the contact to strike the deer and damage the front end of the vehicle. None of the air bags deploy. No one was injured. A police report was filed. The vehicle was towed. The manufacturer was not notified of the failure. The failure mileage 150,000.

The contact stated their sister owns a 2012 Ford Fusion. The contact stated that their sister was driving approximately 45 mph when the steering wheel suddenly locked and failed to turn left or right. The driver then veered off to the side of the road where due to the lack of steering, the vehicle crashed into a tree stump. No air bags deployed. The driver did not have injuries or need medical attention. No police report was filed. The vehicle was towed to the dealer who then informed the contact that the failure related to Customer Satisfaction Program 15N01 (Steering) which was under NHTSA Campaign Number: 15V340000 (Steering) however the customer satisfaction program had since expired. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage was 219,000.

The contact owns a 2012 Ford Fusion. The contact stated while starting the vehicle, the power steering assist fault waring light illuminated, and the steering was stiff. The vehicle was taken to the dealer for diagnostic testing and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the vehicle was already serviced under the recall. The contact was referred to the manufacturer for assistance. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline. The failure mileage was 92,985.

The power steering assist randomly went out and caused me to almost crash into a wall when I was on the freeway taking the car home. The previous owner had gotten into an accident with the vehicle which had also resulted from the power steering randomly going out, and the power steering is now out completely on the vehicle and yet seems to come on randomly while having to manually steer the vehicle. I just got the vehicle and am the most recent owner, but since the vehicle has over 150,000 miles on it and it has been over 10 years, Ford and its dealerships are saying there’s nothing they can do to fix it. However, I know that these issues going on with the car (power steering assist and electronic throttle body issues) are related to the recall on the vehicle. There are apparently no active recalls on the vehicle, but I know that the previous owners may have taken the car in for problems related to the recall. However, I also know that the company is required to fix problems related to the recall no matter how many years the warranty is or how many miles the vehicle has on it, so I’m unsure why both Ford and its dealerships are saying there’s nothing they can do and that I’ll have to pay for a diagnostic fee and then the repair fees associated with the problem, and I just got the vehicle. I don’t feel that it’s fair that I pay for repair costs associated with a recall on several other Ford Fusion vehicles as well (2011-2012) when those recall related problems almost killed me, and upon researching it no other cars have power steering assist, electronic throttle body and airbag problems like the ford fusion.

Power Steering just locked up while driving with no warning or indicator, it still drives but it randomly locks up where i have no control over the vehicle In backing up out of our driveway i wasnt able to stop because the braking system froze up along with the steering and i hit a truck that was going down our road

The contact owns a?2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer, where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately?115,000.

Front Driver Side door handle mechanism breaks and will not open the door when the lock mechanism is in the Unlocked position. To open the door from the interior, the driver must roll down the electrically-powered window and use the exterior latch to open the door. There are multiple examples of these situations and the owner’s description of repairs. Here is one example: https://youtu.be/At96DIaPyc8 This is a serious and significant safety hazard for the vehicle driver, particularly in the event of a vehicle fire or water submersion.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the Electric Power Assisted Steering (EPAS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 98,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 40 MPH, the message "Power Steering Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while operating the vehicle, the air bag warning light remained illuminated. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 168,000.

Power steering went out. Then traction control went out. Due to. Module and all components for power steering along with pins and rods.

2012 Ford Fusion SEL VIN: [XXX] On Wednesday evening, October 26, 2022, my daughter was parked in a shopping center lot. When she returned to the car and started it, she got an alarm and a warning light on the dash, stating: "Power Steering Assist Fault". She contacted me in a panic, and told me that she could not turn the wheel at all. After making arrangements to pick her up, the car was towed to a local mechanic the following day, October 27. The mechanic explained that the 2012 Ford Fusion had a recall for my specific year, make, and model for that exact problem. I had not, however, received a recall notice. He suggested that we contact a Ford dealership to make the necessary repairs, as specified in the recall. I had looked up the warning message on the computer, and was aware that my year/model Fusion had a known power steering problem. However, when we contacted a Ford dealer, he stated that my VIN number was not included in the recall. He quoted a repair price, over the phone and without looking at my car, estimated at over $2,000.00. I am a senior citizen with only my social security income. This is my only vehicle, and my daughter needs it for transportation to and from work. Obviously, the car is dangerous to drive without repairs. As of this date, the car is at the shop where it was towed, and I don't know of any options. From what I can gather, all of the problems prompting a recall on 2012 Ford Fusions are identical to the problem I have. I would very much appreciate some assistance and advice on how to proceed in this matter. Thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

While I was driving down a winding road my power steering went out I almost wrecked my car I still owe $9000 on this car and I can’t even drive it in order to get it fixed it’ll cost like $3000 money I don’t have Ford needs to do another recall on these vehicles before somebody end up getting hurt my car will sit and rot now Because there’s no way to fix the power steering assist warning unless you take it to a Ford garage and pay them $3000 to fix it this is bull I will never buy a Ford again

My mother's car suddently became difficult to steer(she is elderly). she almost deove into another vehicle becuase her power sterring went out and the sterring became very diffuclt to turn. Ford had a recall for the Gear Assy Recall# 15N01, they are no stating that it is past the warranty date and will not cover the repair. They do admit in 2017 ther was a reporgram of this part at anpother dealership and it extended the ewarrantly but they are stayting it will not be covered. this is a saftey issue and should be covered as it almost caused an accidnet and for knows this part is faulty.

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 10 MPH, the message to "Check Power Steering" suddenly displayed and the steering became very difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the Power Steering Control Modular was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,000.