2012 Ford Fusion Complaint Log

The contact's wife owns a 2012 Ford Fusion. The contact stated that while his wife was driving at approximately 30 MPH, the steering wheel seized, and excessive force was needed to steer. The contact's wife was able to turn into a parking lot and the vehicle was turned off. After the vehicle was restarted, the steering wheel seized as the service power steering warning light was illuminated. The vehicle was then towed to an independent mechanic where it was diagnosed that the power steering control module and the rack and pinion steering needed to be replaced. The vehicle remained at the mechanic's shop awaiting repair. The contact referenced the failure to NHTSA Campaign Number: 15V340000 (Steering), however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 149,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 35 MPH, he drove over a bump on a train track and had to depress the brake pedal down to the floorboard for the vehicle to come to a complete stop. No warning light was illuminated. A local dealer was made aware of the failure and informed the contact that the dealer did not service vehicles 10 years or older. The vehicle was then taken to an independent mechanic to be diagnosed. The contact was informed that the ABS control module needed to be replaced. The contact linked the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.

I pulled out of my parking lot started to accelerate and my power steering went out. There was no warning, no check engine light. It's been well maintained and no documentation of this happening with previous owner. My assist power steering now, and advice stabilitrak just flash and now I can't move the wheel to even get it to a shop.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 45 MPH, the message "Power Steering Assist Fault" was displayed and the steering wheel lost electric power steering assist. The contact was able to veer to the side of the road by using physical strength to steer the vehicle. The contact turned off and restarted the vehicle, and the steering wheel operated as needed. The contact was able to continue driving however, the failure reoccurred while driving. The contact stated that the failure had been recurring increasingly more while driving. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 175,000. The VIN was unavailable.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds, the vehicle lost power steering functionality, and the contact had to drive the vehicle in manual steering mode. The failure had occurred three times. The contact became aware that the vehicle was previously included in NHTSA Campaign Number: 15V340000 (Steering), and the previous owner had taken the vehicle to be repaired under the recall. The vehicle was taken to an independent mechanic and was diagnosed with Advancetrac failure, causing the steering wheel angle sensor to fail. The steering wheel angle sensor was repaired; however, the failure persisted. The mechanic reset the power steering function after each failure. The dealer was contacted and confirmed that there was no recall associated with the VIN. The manufacturer was informed of the failure. The failure mileage was approximately 118,000.

The contact's daughter owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the "Service Power Steering "warning light illuminated. The dealer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was loaded onto a trailer and taken to an independent mechanic where it was diagnosed with electric power steering failure. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds and experienced a loss of power steering assist. The vehicle was taken to an independent mechanic who diagnosed that the electric power steering motor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.

Sudden loss of power steering with dashboard message "Power Steering Assist Fault" Unable to turn steering wheel. Problem comes and goes. Took to Ford Dealership, $3,000 repair and Ford refuses to cover under a recall claiming it is a "Customer Satisfaction" problem and not a safety problem. Hundreds of complaints for this model year on this site for the same issue.

The electric power steering went out while driving. It is available for inspection upon request. The steering failure made the car very hard to control. The vechile will be inspected by an independent service center. The vechice has not been inspected by the manufacturer, police, insurance representatives or others yet. The power steering error light came on and the traction assist error light came on. The failure occurred on September 20, 2022.

Did not put car into park and was able to turn key fully back and remove the key from the off position. Car started rolling on slight incline. No issues other than rain sensor wipers not always working, so maybe an issue in column. Have not taken to dealership or mechanic yet.

My electrical power steering system failed as I was driving . It is available for inspection. As I was pulling into traffic from a gas station my power steering failed . An automotive shop confirmed the power steering issue I did not notice any immediate warnings until after my car stopped

Door handle failures (inside the vehicle) are very well documented and very well known to break off the mechanism required to open the door. This isn't just a minor annoyance, it is a MAJOR SAFETY HAZARD, caused by either poor design, poor materials, poor process control, poor validation testing, poor part quality or poor management in concealing this as not being worthy of a recall. How many lives are you willing to risk before doing a recall? The problem has been well known & documented for well over a decade, and it is still happening in the field. If someone has not died from this door lever failure it is only a matter of time. My family's lives are in jeopardy every time we drive this vehicle with a known likelihood of the door handles failing to open the door. You may not be able to open any other door, depending on the damage from an auto accident, but Ford has not taken responsibility for this high-risk to life and limb of its occupants. For such a cheap injection molded plastic part with no glass-fill, it is apparent that you went with the cheapest material possible. You've done it for over a DECADE and choose to ignore the problem until someone sues you or dies as a result of this safety problem. Whether it is a knitline defect you have no process controls to prevent part weakness, or the excessively small part fillet, or the material thickness, subpar material properties or molded part process flow problems, Ford is clearly cutting corners on the design & manufacturing of well documented and well known failures in the field. This is unacceptable, requiring your customers to waste over $200 every time it breaks, all the while being unconcerned about the serious safety risk to occupants in your vehicles. This is the problem with unethical engineering and business practices in the automobile industry. You will be held accountable only when someone dies from your decades of negligence & disregard for the safety of your customers.

Shortly after a having the rear brake pads replaced, I noticed that the handbrake (or e-brake) would lose tension over night, but not always. Since this was occasional, then it appeared to be a hydraulic issue. About three months later (9/15/22), the brake pedal stopped working correctly and the pedal had to travel further, and be pushed to the floor to bring the car to a gradual stop. I almost went into the back of another vehicle, it's fortunate that I was travelling at a low speed when the brake failed. I took the vehicle to my Ford dealer/service shop and, following their inspection and diagnostic assessment, was told that there is a problem with the hydraulic control unit (HCU), and that the it would need to be replaced and the lines flushed. My vehicle is a 2012 Fusion. This sounds like the same HCU problem that lead to the recall for 2006-2010 Ford Fusion vehicles - refer Ford Motor Company (Ford) Recall No. 19S54 - https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V904-0442.pdf Per linked pdf, the NHTSA opened EA18-002 and included inquiry of 2006-2012 Fords Fusion vehicles. It appears that only the older 2006-2010 models were included in the recall. However, as the newer (2012) models reach a similar mileage or age, it may worth reevaluating and extending the scope of the recall in the interest of safety for the traveling public. Had the brake failed while traveling a higher speed, then my life, my children's lives and others would have been at risk.

Electronic steering rack binding. Check engine light indicates power steering not working. Vehicle is difficult to control and requires significant force to steer and turn. The dealer confirmed that this model of vehicle was part of a recall due to power steering failures in 2015, but this particular vehicle was not included in that recall. The Ford dealer replaced the faulty steering rack and charged me $1604. A case was created with Ford. They are not providing any financial support at this time.

My drivers side door handle will only work from the outside I was told to contact the highway safety admin because it’s technically a safety issue if I had and emergency and had to hurry up and exit my vehicle. It’s like jammed or something and doesn’t lock until I manually lock an lock my door but I’m unable to get out from the inside safety and I was already in a car accident once in my life I would really like to get my door handle fixed please

The car suddenly accelerated 3 times since it was purchased new in 2011. The 1st time I was parking and the car suddenly accelerated and hit a cement wall. The second time I was also entering a parking spot and the car suddenly accelerated and crashed into a tree. I took it to my dealer and they were unable to replicate the problem. this was in 2015. On 9/13/2022 I was about to make a right turn and suddenly the car accelerated at high speed and crossed over the road onto the golf course before I was able to slow it down. I immediately parked the car and haven't driven it since. I feel that it is unsafe to drive especially since the dealer was unable to identify the problem.

The contact owns a 2012 Ford Fusion. The contact stated that while driving into a parking lot at an undisclosed speed, the steering wheel seized with the Service Power Steering message displayed. The vehicle was towed to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 170,000.

The power steering assist fault code came on the dash, I since had the car at the dealership and was told it was covered and would be repaired 2 days later I got a call telling me it was gonna cost $1801.00 this problem came on suddenly and could of caused a deadly accident was told at dealership that repaired it that the warranty ran out after 10 years the car is a 2012 and warranty ran out a few months ago but this being a major steering problem and could cause a major accident or fatality(s) I believe this should have been a major recall but as owner of this vehicle there was never any outreach from the dealership on this steering problem

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. The contact then stated that the steering wheel became difficult to maneuver. Additionally, the contact referenced NHTSA Campaign Number: 15V340000 (Steering). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 161,000.

The contact owns a 2012 Ford Fusion. The contact stated that the transmission warning light was illuminated. While driving at an undetermined speed, the transmission was slipping and failed to shift into the proper gear. The vehicle intermittently lost motive power. The contact called the local dealer who informed him about the diagnostic test and also about parts not being available. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 13V523000 (Power Train). The failure mileage was approximately 97,000.

Brake system failed while driving. Brake pedal went to the floor and lost all brake assistance. After diagnostics, it was determined to be the ABS control module and hydraulic module. This same model was subject to a recall that ended in 2010 MY however the same issues are persisting into the 2012 MY.

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the power steering assist fault and the check advancetrac warning messages appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. The dealer and the manufacturer were notified of the failure and the contact was informed that the vehicle was not included in an Extended Warranty coverage or NHTSA Campaign Number: 15V340000 (Steering). The manufacturer referred him to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 218,000.

The contact owns a 2012 Ford Fusion. The contact stated that the passenger’s side air bag warning light was illuminated. The contact then received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the recall was related to the driver’s side air bag and not the passenger’s side air bag. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 10 MPH, the steering wheel became difficult to maneuver with the power steering assist warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed that the power steering assist needed to be replaced. The contact stated that the local dealer informed him that the repairs would be covered under warranty for the electric power assist steering (EPAS) however, he was then informed by the local dealer that it would be at his own expense. The vehicle was not repaired. The manufacturer was made aware of the failure and also confirmed that the repair would not be covered under warranty and advised him to file a complaint with the NHTSA Hotline. The approximate failure mileage was 134,000.

There is intermittent failure when brakes are applied. Periodically when we push the brakes they go all the way to the floor and the car keeps moving forward and not brake. I have researched this and it seems Ford has recalled some of the ABS components in this model of car but not for this year/VIN.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 229,000.

My car was under a recall to have power steering gear replaced and ford will not fix it. The wheel is so hard I can barely move it .

Driving 45 MPH, Power Steering Fault came on, lost power steering. Thankfully I was able to get off the road safely. Have no power steering, several other models with the same year have the same problem I am being told mine was not part of the recall. RIDICULOUS! This is a very costly repair

The contact owns a 2014 Ford Fusion. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to maneuver. The contact then stated that she heard an audible sound indicating that the power steering assist fault warning light was illuminated. The vehicle was towed to the dealer and was diagnosed that the electric power steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that NHTSA Campaign Number: 15V340000 (Steering) had expired and no further assistance was provided. The model year vehicle was not included in the recall. The failure mileage was approximately 106,000.

Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. After performing a VIN check online, it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Fusion. The contact stated that the while her daughter was driving approximately 30 MPH, the power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. During the failure, no warning lights or messages were displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 160,000.

Cooper Adventurer Tour 225/50r/17. Four Tires purchased 11/27/21 from Pep Boys. Front Driver-side Tire has a side bubble after 10,000 miles (75,000 tires). Pep Boys clerk refused warranty adjustment, citing abuse & neglect, but no visible markings present to indicate same. All signs point to manufacturer's defect. The defective tire has been replaced.

Started my car yesterday and got a "Power Steering Assist Failure" error. Second time in 3 years I have gotten this error. Results in no power steering and can occur at any time. Luckily, I was in park when it happened and not driving. Ford issued a recall on only certain models of Fusions when they should have recalled ALL of them. They're "Advancetrac" system does NOT store error messages, so taking it to a dealership is a pointless and very expensive process as they will simply throw around random, costly "fixes." This is a serious safety issue that needs to be addressed immediately. Again.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 15 MPH, the power steering fault assist warning light illuminated. The contact pulled over safely and the vehicle was towed to the dealer. The dealer diagnosed the failure with the power steering gear that needed to be replaced. The VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,000.

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering), 21V158000 (Air Bags) and 19V001000 (Air Bags). The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering assist and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering linkage and power steering module needed to be replaced. The dealer was made aware of the failure and scheduled an upcoming appointment to perform the recall repairs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 191,353.

The contact owns a 2012 Ford Fusion. The contact stated that at the initial start of the vehicle, the power steering failed to function. The power steering assist message was displayed. The contact had the vehicle towed to a certified mechanic where the power steering system was reset; however, the failure recurred while driving 35 MPH. The power steering assist and service rack and pinion warning light illuminated. The contact had the vehicle towed to a certified mechanic who reset the code and the power steering functionality returned. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The approximate failure mileage was 80,000.

Steering failing cannot drive straight.

The contact's stepdaughter owns a 2012 Ford Fusion. The contact stated that while his stepdaughter was driving at an unknown speed, the power steering assist failed to operate as needed. The power steering assist fault warning message appeared on the dashboard as the excessive force was needed to steer the vehicle. The contact's stepdaughter then called her husband who managed to carefully drive the vehicle home. The dealer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was initially notified of the failure and informed that the vehicle was under warranty; multiple attempts were made to call back the manufacturer but to no avail. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.

My steering went out one day while I was driving. Took it to crown ford Fayetteville NC and they reset software and it worked for about 5 seconds then went back out again. They said it was the Gear box needs to be replace which is power steering.

The contact owns a 2012 Ford Fusion. The contact stated while driving at 30 MPH, the message "Service Power Steering" was displayed. The contact was able to continue driving. However, upon attempting to drive the vehicle later that day, the steering wheel lost power steering. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as it had expired in March. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 140,000.

The contact owns a 2012 Ford Fusion. The contact stated that on several occasions, the instrument panel warning lights randomly illuminated and then failed. The contact then stated that when the instrument panel failed, the turn signals failed to operate. The contact then stated that the air conditioning unit failed and blew out heat. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 89,544.

CAR HAS BEEN ON RECALL OVER A YEAR . WHEN WILL I BE ABLE TO HAVE IT FIXED?

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle had previously been serviced under Customer Satisfaction Program: 15S18 (Reprogram Power Steering Control Module and Steering Gear Extended Coverage) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at 35 MPH, the power steering failed. The contact was able to make it home safely. The vehicle was towed to the dealer and confirmed that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and they stated that the vehicle was not under any recalls. The failure mileage was 84,000.

In 2019 my power steering failed on my 2012 Ford Fusion. I had if fixed because I was not part of the recall for power steering. Well on August 2nd 2022 it has failed again. And needs replacing again.

The contact owns a 2012 Ford Fusion. The contact stated that while operating the vehicle and after closing the front driver’s side door, the door lock failed to automatically lock and secured the door. The driver indicated that the door had to be manually locked in order to be secured. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 31,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 MPH, the steering wheel became firm with the power steering assist and service now message displayed. Due to the failure, the contact called a relative to tow the vehicle to her home where it remained in her possession. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The contact also called the manufacturer and was notified that her vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2012 Ford Fusion. The contact stated that while attempting to start the vehicle, he noticed that the power steering was no longer functioning. The contact stated that the power steering malfunction warning light was illuminated. The contact had not taken the vehicle to the local dealer. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000. The contact stated that the actually cause of the issue was not related to the recall but has since been repaired.

Rear tail light side parking marker. All marker lights in working order is required to pass Delaware state inspection. The LED is hard wired within the housing unit and is not a replaceable bulb. I have to replace the housing assembly for 160.00 plus tax for a simple light. Car is 10 years old. I don't believe Ford expected it to fail for the life of the car. Part 13404. The side marker light is not on the parts diagram. I can replace the part but was hoping Ford would cover the bill, but I admit, i am venting frustration.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 10-15 MPH, the power steering assist failed with the "Service Advance Trac" and "Service Power Steering" messages displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed with steering gear box failure. The dealer informed the contact that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.