2012 Ford Mustang Complaint Log

I WAS DRIVING AND PULLED OVER BECAUSE MY BACK WAS BEING BURNED. MY DRIVER'S SEAT CAUGHT FIRE DUE TO HEATED SEATS MALFUNCTION. FORTUNATELY SMOTHERING THE FIRE DIDN'T REQUIRE HELP FROM THE FIRE DEPARTMENT. I CALLED MARCOTTE FORD. THEY TOLD ME IT WOULD COST $85.00 JUST TO LOOK AT IT. I CALLED THE FORD CORPORATION. FORD REFUSES TO TAKE ACCOUNTABILITY. THE LEAST THEY COULD DO, IS DISABLE THE BUTTON SO THERE ISN'T RISK OF STARTING ANOTHER FIRE.*DT CONSUMER STATED SEAT COILS SHORT CIRCUITED AND THE DAMAGE IS INSIDE AND OUT. CONSUMER PAID OVER $300.00 FOR AFTER MARKET SOLUTION.*JB

I OWN A 2012 FORD MUSTANG AND RECENTLY HAD PROBLEMS WITH THE ELECTRONIC THROTTLE CONTROL. IT WAS THE EXACT SAME ISSUE AS OUTLINED IN FORD'S CUSTOMER SATISFACTION PROGRAM 16B23 (HTTPS://FORD.OEMDTC.COM/2670/16B23-ELECTRONIC-THROTTLE-BODY-REPLACEMENT-2011-2012-FORD-LINCOLN/5). I HAVE A 2012 3.7L V6 MUSTANG THAT I BELIEVE SHOULD HAVE FALLEN UNDER THIS PROGRAM. I NEVER RECEIVED ANY MAIL OR EMAIL NOTIFYING ME OF THIS PROGRAM, ALTHOUGH I HAD LIVED AT THE SAME ADDRESS FOR AS LONG AS I HAD OWNED THE CAR AND PREVIOUSLY RECEIVED AN AIRBAG RECALL NOTICE, SO I KNOW FORD HAS MY ADDRESS. I WAS ALSO AT MY DEALER FOR SERVICE APPOINTMENTS (THE SAME DEALER WHERE I BOUGHT THE CAR) DURING THE PROGRAM TIME PERIOD AND THEY NEVER NOTIFIED ME EITHER. LONG STORY SHORT, I JUST HAD TO PAY A LITTLE OVER $400 TO HAVE MY LOCAL FORD DEALER REPLACE THE THROTTLE BODY. I ASKED ABOUT THIS PROGRAM AND WAS TOLD BECAUSE IT WAS OUTSIDE OF THE PROGRAM END DATE THEY COULDN'T DO ANYTHING. MY QUESTION IS, WHY DIDN'T FORD CONTACT ME ABOUT THIS PROGRAM IF MY CAR WAS COVERED? IF MY CAR WASN'T COVERED, HOW DID FORD DISTINGUISH BETWEEN WHICH CARS WERE WORTHY OF BEING IN THE PROGRAM AND WHICH WEREN'T? THIS WAS A HUGE SAFETY ISSUE FOR ME AS THE CAR RANDOMLY LOST POWER ON MULTIPLE OCCASIONS. ONE TIME I WAS DOING 50 MPH ON THE HIGHWAY WITH ALOT OF TRAFFIC AROUND ME. LUCKILY THERE WAS AN OPEN MEDIAN I COULD COAST INTO, BUT I MAY NOT HAVE BEEN AS FORTUNATE AS OTHERS WHO HAVE HAD THIS PROBLEM. I DO NOT BELIEVE FORD'S CUSTOMER SATISFACTION PROGRAM 16B23 WHICH WAS ONLY IN EFFECT FOR A YEAR WAS ADEQUATE TO ADDRESS THIS SAFETY HAZARD. I ALSO DO NOT BELIEVE THAT FORD DID THEIR DUE DILIGENCE TO NOTIFY OWNERS OF THIS PROGRAM AND THE ASSOCIATED SAFETY HAZARD.

MY 2012 MUSTANG LOOSE POWER STEERING MAKING CONTROL VERY DIFFICULT. THIS IS COMMON ON MUSTANG INTERNET FORUMS. DEALER SAYS INTERNAL ELECTRONICS FAIL. WHILE MY CAR IS A 2012 IT ONLY HAS 3500 MILES. MINE IS STATIONARY AND THEN AFTER THE CAR COOLS DOWN.

DEFECTIVE CANISTER PURGE VALVE

MY CAR IS PART OF THE AIRBAG RECALL BUT I HAVE YET TO RECEIVE A RECALL NOTICE FROM FORD. I PREFER NOT TO WAIT ON FORD AS I AM DRIVING THE CAR. HOW DO I GET MY AIRBAG ADDRESSED BY FORD ASAP?

TAKATA RECALL - I CONTINUE TO RECEIVE RECALL NOTICES FROM FORD STATING THAT THE PARTS ARE AVAILABLE AND THAT MY LIFE IS IN DANGER. HOWEVER, WHEN I CALL THE FORD DEALERSHIPS THEY ONLY TAKE MY NAME AND STATE THAT THEY WILL CALL. I HAVE BEEN ON THE LIST FOR MONTHS AND AM WORRIED ABOUT MY PERSONAL SAFETY.

TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING 55 MPH, THE SPEEDOMETER FAILED TO DISPLAY THE CORRECT SPEED AND THE BRAKES SEIZED. IN ADDITION, THE BCM WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER (GULLO FORD OF CONROE-THE WOODLANDS, 925 I-45 S, CONROE, TX 77301, (281)-367-0000) WHERE IT WAS DIAGNOSED WITH A MOLDED LEAD FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000.

WHILE DRIVING, AT ANY SPREED, WITHOUT WARNING, THE ENGINE WILL JUST STOP DRIVING. THE WRENCH LIGHT COMES ON, AND YOU HAVE TO BE LUCKY TO NOT HAVE TRAFFIC, AS YOU HAVE TO PULL OVER, TURN OFF IGNITION, AND RESTART. CHECK ENGINE LIGHT ILLUMINATES. CODE: P2111. THIS HAPPENED YESTERDAY, AND SEVERAL TIMES IN THE PAST 2 YEARS.

CROSSING LANES ON HIGHWAY CAR STOPS ACCELERATING,. CAR UNABLE TO SPEED UP EVERYTHING ELSE SEEMS TO WORKS FINE. CHECK ENGINE LIGHT AND WRENCH COME ON. HAD TO COAST TO SIDE OF THE ROAD PARK CHECKED ENGINE RESTARTED CAR OPERATED NORMALLY ALL WARNING LIGHTS OFF.

TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED. THE CONTACT CALLED CAVALIER FORD CHESAPEAKE SQUARE AT 833-858-5801 (LOCATED AT 4021 PORTSMOUTH BLVD., CHESAPEAKE, VA 23321) AND WAS INFORMED THAT THERE WAS NO RECALL RELATED TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

TAKATA RECALL: 17V-024. 03/2017 I RECEIVED RECALL LETTER FROM FORD ABOUT PASSENGER AIRBAG RECALL. 02/2018 ALMOST A YEAR LATER, I RECEIVED LETTER FROM FORD THAT REPAIR IS AVAILABLE AND TO SCHEDULE TIME WITH DEALER. MY LOCAL DEALER IS FAIRWAY FORD IN PLACENTIA, CA WHICH IS 10 MINUTES AWAY. SINCE I RECEIVED THE LETTER UNTIL THIS DATE I HAVE CALLED THEM EVERY MONTH TO MAKE AN APPOINTMENT FOR REPAIR. THEY KEEP TELLING ME PARTS ARE NOT AVAILABLE AND I SHOULD WAIT FOR THEM TO CALL ME. MEANWHILE I AM FORCED TO DRIVE A DANGEROUS VEHICLE. SOMETHING IS DREADFULLY WRONG WITH THIS RECALL PROCESS.

LEFT&RIGHT LOWER CONTROL ARMS HAS UNSEASONABLE AMOUNT OF RUST WHICH IS BLISTERING FROM THE INSIDE-OUT, ALSO IS DEEP AND PROGRESSING WITH TIME,WHICH WILL BECOME A SAFETY FACTOR,THE CAR HAS ONLY 3,300 ORIGINAL MILES

TAKATA AIRBAG, I AM TRYING TO GET A REPAIR OF THE PASSENGER SIDE AIRBAG. CALLED THE LOCAL FORD DEALER 3 MOS AGO TO HAVE THE PARTS ORDERED BUT THEY SEEM TO BE DRAGGING THEIR FEET. I DON'T KNOW WHAT ELSE I CAN DO TO GET THIS REPAIRED I GOT MY LETTER STATING THAT THE PARTS WERE AVAILABLE THRU FORD BUT HAVEN'T HAD ANY LUCK. WOULD LIKE TO DRIVE THE CAR SOMEDAY?

AT APPROXIMATELY 57,000 MILES THE LEFT (DRIVERS) POWER SEAT SUDDENLY STOPPED WORKING. IT WILL NOT MOVE FORWARD OR BACK BUT IS LOCKED IN IT'S CURRENT POSITION. CONVINCED THIS SHOULD BE CONSIDERED A SAFETY ISSUE, I TOOK IT TO MY LOCAL FORD DEALER FOR THE SERVICE WORK. THEY ADVISED SINCE THE VEHICLE IS OUT OF WARRANTY THAT THIS REPAIR WOULD NOT BE COVERED. THE MOTOR THAT HAS GO BAD CAN ONLY BE OBTAINED BY BUYING THE ENTIRE SEAT ASSEMBLY AT CLOSE TO $1000 WHICH I CAN'T AFFORD.

AFTER PUTTING THE VEHICLE IN DRIVE AND APPLICATION OF THE GAS PEDAL, THE TRANSMISSION WOULD FAIL TO ENGAGE FIRST GEAR. THIS OCCURRED INTERMITTENTLY AND OCCASIONALLY WHILE DRIVING. THE TRANSMISSION WOULD ALSO DOWNSHIFT TO FIRST WHILE DRIVING AT 35MPH. BROUGHT TO FORD AND THEY IDENTIFIED THE LEAD FRAME AND CONNECTOR AS FAULTY PARTS. FORD HAS A RECALL 16S19 THAT COVERS MY MUSTANG'S BUILD DATE AND LOCATION BUT SAID MY VIN WASN'T INCLUDED DESPITE THE EXACT SAME SYMPTOMS AND EXACT SAME PARTS IDENTIFIED BY A FORD TECHNICIAN THAT NEEDED TO BE REPLACED. FORD THE CUSTOMER SERVICE REFUSED TO COVER THE REPAIRS TO A DANGEROUS CONDITION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTICE FROM FORD MOTORS IN FEBRUARY OF 2018 FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED FORD CUSTOMER SERVICE TWICE AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LANGLADE FORD (2530 NEVA RD, ANTIGO, WI 54409, (715) 627-2200) WHERE THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE AND THAT NO DATE COULD BE GIVEN FOR WHEN THE RECALL WOULD BE COMPLETED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT

PAINT CORROSION AND BUBBLING ON FRONT HOOD OF CAR AS WITH TSB 17-0062

LOST POWER IN MY 2012 V6 MUSTANG. WRENCH LIGHT CAME ON INDICATING LIMP HOME MODE. WAS ABLE TO PULL OFF TO THE SIDE OF ROAD. TURNED ENGINE OFF AND THE IT WAS FINE FOR ABOUT TWO MILES THEN CUT OFF AGAIN. RESTARTED AGAIN AND WAS ABLE TO MAKE IT HOME BUT THE ENGINE LIGHT IS ON. GOING TO TRY AND GET IT TO THE SHOP TOMORROW, BUT THIS IS A SEVERE SAFETY PROBLEM IN MY MIND. WAS LUCKY I DIDN'T GET REAR ENDED

TAKATA RECALL I HAVE REPEATEDLY CALLED UP TO 5 FORD DEALERS FOR MONTHS AND NONE OF THEM HAS EVER HAD PARTS AVAILABLE FOR NHTSA 17V024. IT IS NOW 14 MONTHS SINCE THIS RECALL WAS INITIATED. I AM IN THE ATLANTA GA AREA AND SO IN THE HIGH RISK GROUP.

TAKATA RECALL I HAVE REPEATEDLY CALLED UP TO 5 FORD DEALERS FOR MONTHS AND NONE OF THEM HAS EVER HAD PARTS AVAILABLE FOR NHTSA 17V024. IT IS NOW 14 MONTHS SINCE THIS RECALL WAS INITIATED. I AM IN THE ATLANTA GA AREA AND SO IN THE HIGH RISK GROUP.

TAKATA RECALL WHEN I WAS DRIVING ON HIGHWAY. SEVERAL LIGHTS ON DASHBOARD TURNED ON (AIRBAG, FUEL LEVEL , WRENCH LIGHT, TIRE PRESSURE ) AND SAID TIRE PRESSURE MONITOR DEFAULTED. AFTER RESTARTED THE CAR, EVERYTHING WORKS NORMALLY. FORD DEALER CHECKED THE CAR AND SAID MY PCM DIDN'T WORK. AND REPLACED IT FOR $1000. AFTER SEVERAL DAYS THE PROBLEM CAME AGAIN. THEY DID'T FIX IT.

TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE HESITATED TO ACCELERATE AND DOWNSHIFTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER 16V248000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

I GOT NOTICE FROM FORD (FEB 2018) SAYING MY PART WAS IN AND SETUP APPOINTMENT WITH DEALER TO GET REPAIRED. I SETUP APT FOR 4/3.. THEY CALLED ME TWO DAYS BEFORE MY APT AND SAID THEY DID NOT GET PART YET. AS OF TODAY 5/18 THEY STILL SAY THEY DO NOT HAVE THE PART (PASSENGER AIRBAG). I DON'T KNOW WHERE TO GO FROM HERE TO GET MY CAR REPAIRED. HELP

I WAS DRIVING MY CAR AND IT JUST WENT INTO A IDLE MODE BARELY MOVING A LIGHT CAME ON IT LOOK LIKE A TOOL CHECKED IN MY MANUAL AND IT WAS THE ELECTRONIC THROTTLE LIGHT I WAS DRIVING IN HEAVY TRAFFIC GOING TO WORK HAD TO MAKE TO WERE I COULD TURN OFF THE HIGHWAY BARELY MADE IT IT COULD OF CAUSE AN ACCIDENT I LOOKED UP ON LINE AND NCCC HAD A PETITION ON THE PROBLEM WITH THE ELECTRONIC THROTTLE FORD DOES NOT HAVE A RECALL INSTEAD THEY EXTENDED WARRANT BUT I ONLYHAD THE CAR FOR ABOUT 6 MONTHS AND NO EXTENDED WARRANTY IT HAS 180,00 MILES ON IT I COULD OF CAUSE AN ACCIDENT I THINK FORD SHOULD REPLACE THIS ITS A KNOWN FACT THAT THE ELECTRONIC THROTTLE IS A PROBLEM WITH FORDS

TAKATA RECALL: WE CANNOT LOCATE PARTS FOR THE RECALL REPAIR. THE NOTIFICATION WAS MAILED APPROXIMATELY 6 WEEKS AGO. WHY RECALL THE PARTS IF REPLACEMENTS ARE NOT AVAILABLE? WHAT IS A REASONABLE AMOUNT OF TIME TO WAIT FOR THE PARTS TO ARRIVE AT THE DEALER?

TRANSMISSION GEAR SELECTOR INDICATOR IS FAULTY. IT DOES NOT INDICATE THE CORRECT GEAR WHEN DRIVING. FOR EXAMPLE, THE GEAR IS IN REVERSE BUT THE INDICATOR IS SHOWING PARKING. IT CREATES CONFUSION WHETHER YOU ARE IN RIGHT GEAR OR NOT. ESPECIALLY I THOUGHT YOU ARE AT P WHEN YOU ARE IN R.

TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED HARD TO THE LEFT FOR ALMOST A MINUTE BEFORE STOPPING. THE TRACTION CONTROL INDICATOR FLASHED ON AND OFF AND THE ABS ENGAGED. THE VEHICLE WAS TAKEN TO OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 426-2500), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

I HAVE BEEN WAITING ALMOST TWO YEARS IT SEEMS FOR PARTS TO BECOME AVAILABLE TO REPLACE MY PASSENGER SIDE AIRBAG. THERE HAS BEEN BARELY ANY NEWS ABOUT THIS SUBJECT AND MANY OF US ARE STARTING TO LOSE HOPE THAT THEY ARE EVEN REALLY CONCERNED ABOUT GETTING THESE THINGS REPLACED. I AM UNABLE TO EVEN HAVE MY GIRLFRIEND IN THE CAR ANYMORE BECAUSE SHE FEELS UNSAFE. I'M UNABLE TO SELL THE CAR BECAUSE PEOPLE FEEL UNSAFE. AND I'M UNABLE TO TRADE THE CAR IN BECAUSE THE RECALL IS GIVING THE DEALERSHIPS REASON TO LOW-BALL ME. I LIVE IN FLORIDA WHERE IT IS VERY HUMID WHICH IS WHAT SUPPOSEDLY CAUSING THESE THINGS TO DETERIORATE, AND YET I'VE GOTTEN NO NEWS FOR MONTHS ABOUT WHEN MY REPLACEMENT WILL BE READY. I NOT ONLY THINK THAT THE AUTOMOTIVE COMPANIES SHOULD START TAKING MORE ACTION IN GETTING THIS WORKED OUT BUT I THINK THAT PEOPLE WHO ARE IN MY SITUATION SHOULD RECEIVE COMPENSATION. WHY SHOULD WE HAVE TO DRIVE AROUND IN CARS WITH HAND GRENADES IN THE DASHBOARD?

AIR BAG INFLATOR HAS BEEN ON RECALL FOR ALMOST A YEAR AND STILL NO REMEDY AVAILABLE

TAKATA RECALL, MY CAR ISN'T SAFE TO DRIVE WITH ZERO REMEDY AVAILABLE FOR RECALL AND CANNOT SELL VEHICLE FOR ANYTHING NEAR WHAT I PAID OR WHAT IT IS WORTH IF PROBLEM WAS FIXED, BEEN ALMOST A YEAR AND STILL NO REMEDY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (CAROLINE FORD 103 CHURCH PATH, SC 29654, 888-420-5939) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE .THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL, I KEEP BEING TOLD THE REMEDY FOR THE PASSENGER SIDE AIR BAG IS NOT AVAILABLE. WILL IT EVER BECOME AVAILABLE BEFORE TAKATA GOES BANKRUPT?

TAKATA RECALL: FORD DEALER ( NORTH CENTRAL FORD ) THEY STATED THAT FORD HAS NOT INFORMED THEM HOW TO HANDLE THIS RECALL. THERE ARE NO PARTS TO HANDLE IT. WHAT IF MY SON IS IN THE PASSENGER SEAT. THE AIRBAG DEPLOYS KILLING HIM OR WHO EVER IS IN THE PASSENGER SEAT. HOW ARE WE GOING TO FIX THIS?

WHEN STARTING MY CAR, THE WRENCH ICON STAYS LIT ON MY DASHBOARD. THE CAR MANUAL STATES THAT THIS IS AN ISSUE WITH THE ELECTRONIC THROTTLE CONTROL. THE CAR DOES NOT RECOGNIZE WHEN I AM (OR NOT) PUSHING ON THE GAS PEDAL- SOMETIMES WHEN I LIGHTLY PUSH THE PEDAL, THE ENGINE REVS, OTHER TIMES THE CAR WON'T MOVE AT ALL. THIS HAS PUT ME (AND OTHER DRIVERS ON THE ROAD) IN A VERY DANGEROUS POSITION TO BE IN, THAT I CAN'T CONTROL MY CAR. I HAVE READ MANY THINGS ONLINE THAT THERE HAS BEEN THIS ISSUE WITH MANY OTHER FORD/LINCOLN CARS, FROM 2011-2015. WHEN CALLING MY LOCAL DEALERSHIP, THEY SAID THEY WILL NOT FIX THIS ISSUE FREE OF CHARGE, EVEN THOUGH FORD HAD A "CUSTOMER SATISFACTION PROGRAM". I WAS TOLD MY CAR IS NOT IN THOSE THAT HAD THAT ISSUE.

THE GETRAG MT-82 MANUAL TRANSMISSION IN MY MUSTANG HAS HAD A HISTORY OF SHIFTS THAT TAKE EXTRA EFFORT, CLUNKY SHIFT ENGAGEMENT, AND A HIGH PITCHED WHINING NOISE FROM THE DRIVETRAIN UNDER THROTTLE APPLICATION, SINCE I BOUGHT THE VEHICLE USED 5 YEARS AGO. I HAVE HAD IT LOOKED AT AT A FORD DEALER, BUT THEY SAY NOTING IS WRONG. THE WHINE IS PRESENT EVERY TIME I DRIVE, THE OTHER ISSUES ARE INTERMITTENT. IN THE MOST ODD INCIDENT THAT I HAD IN THE VEHICLE, I WAS IN 2ND GEAR UNDER THROTTLE AND THE CAR BEGAN TO SHAKE WILDLY BACK AND FORTH, WITH A LOUD CLUNKING NOISE COMING FROM THE TRANSMISSION. I'M NOT SURE EXACTLY ON THE DATE, A FEW YEARS AGO FOR SURE. I HAVE TRIED TO REPLICATE THE EFFECT, AND IT HAS HAPPENED A FEW OTHER TIMES IN A LESS DRAMATIC MANNER, BUT NEVER QUITE LIKE THAT. I AM CONCERNED THAT THE TRANSMISSION WILL NOT LAST THE LIFE OF THE VEHICLE, AND FEEL IT IS NOT VERY SAFE. I KNOW THAT I AM NOT THE ONLY PERSON WHO HAS HAD PROBLEMS WITH THIS TRANSMISSION. THANK YOU FOR THE INVESTIGATION.

TAKATA RECALL - IT IS COMPLETELY UNACCEPTABLE THAT SHRAPNEL CAN KILL ME IF THE AIR BAGS DEPLOY RATHER THAN THE ACCIDENT! IMMEDIATE ACTION IS NEEDED FOR REPLACEMENT!! I HAVE NOT ONE BUT TWO CARD AFFECTED!

TAKATA RECALL I HAVE NOT HAD AN ACCIDENT, BUT HAVE CONTACTED NUMEROUS FORD DEALERS IN AN ATTEMPT TO HAVE THIS RECALL SATISFIED, WITH NO SATISFACTION.

OVER THE PAST COUPLE OF WEEKS, THE AUTOMATIC TRANSMISSION HAS HAD A MIND OF ITS OWN. IT HAS DOWNSHIFTED INTO FIRST GEAR ON ITS OWN FROM DIFFERENT GEARS, IT HAS STAYED LOCKED IN GEAR ON SEVERAL GEARS AND IT HAS STAYED IN A HIGH GEAR WHILE STOPPED, SO IT IS VERY SLOW LEAVING A LIGHT. THIS HAPPENS INTERMITTENTLY, BUT IT HAS HAPPENED APPROXIMATELY 6 TIMES OVER THE PAST COUPLE OF WEEKS. NO TROUBLE CODES OR LIGHTS (MIL OR WRENCH) HAVE BEEN THROWN OR LIT UP DURING THE INCIDENTS. THE CAR SEEMS TO RIGHT ITSELF AFTER A FEW MINUTES. HAPPENS MOSTLY WHEN THE CAR HAS BEEN SITTING FOR A LONG PERIOD AND IS COLD. TOOK THE CAR TO GLENN FORD IN NICHOLASVILLE, KY AND EXPLAINED WHAT THE VEHICLE WAS DOING AND IF IT WAS RELATED TO THE RECALL THAT THEY PERFORMED (16N02/16S19) ON THE CAR BACK IN FEB 2017. THEY BRUSHED IT OFF AND SAID IT WOULD BE $110 TO LOOK AT THE CAR. WE SAID FINE. THEY HAVE HELD THE CAR FOR 6 DAYS AND SAID THEY DROVE IT AT LEAST 36 MILES AND "NOTHING HAPPENED". THEY SAID THERE ARE NO DTC/FAULT CODES, SO THE CAR IS PERFECTLY FINE. THEY SAID THEY WILL NOT PERFORM THE MOLDED LEADFRAME REPAIR OF THE RECALL BECAUSE THERE ARE NO FAULT CODES. I CALLED FORD CUSTOMER SERVICE COMPLAINING OF THE SITUATION BECAUSE THE INFO ON THE NOTICE SAYS EITHER A FAULT CODE SHOWS UP OR THE CUSTOMER "REPORTS AN INTERMITTENT UNINTENDED DOWNSHIFT INTO FIRST GEAR". WELL, THAT IS EXACTLY WHAT WE REPORTED BEFORE WE EVEN REALIZED ANYTHING ABOUT THE LEADFRAME PART OF THE RECALL. BOTH THE DEALERSHIP AND FORD HAVE REFUSED TO FIX THE VEHICLE UNLESS THERE IS A DEFAULT CODE/DTC SHOWING. THEY WANT US TO DRIVE THE CAR UNTIL A FAULT CODE SHOWS (THUS POSSIBLY ENDANGERING OUR LIVES) AND THEN THEY WILL LOOK AT IT AGAIN. DOESN'T MEAN FIX IT, JUST LOOK AT IT AGAIN FOR ANOTHER $110. THIS IS COMPLETELY OUT OF LINE. FORD WON'T EVEN FIX IT UNDER THEIR OWN RECALL INSTRUCTIONS!!!! AND THE CAR QUALIFIES!

TAKATA RECALL. PASSENGER AIR BAG RECALL, NO REMEDY YET, TAKATA IS FILLING BANKRUPTCY AND DEADLINE FOR FILLING IS DECEMBER 27, 2017. STILL NO WORD FROM FORD ABOUT GETTING MY AIR BAG REPLACED.

WHILE DRIVING ON FREEWAY (60MPH - 65MPH) CAR SUDDENLY STALLS. NO POWER TO ENGINE, NEED TO LIMP TO SIDE OF FREEWAY (VERY DANGEROUS). CAR SITS, THEN YOU CAN RE-START. SOUNDS LIKE ELECTRONIC THOTTLE BODY (ETB) ISSUE THAT YOU ARE WELL AWARE OF. WHY ARE YOU NOT INVESTIGATING THIS ISSUE??? FORD (WESTWAY FORD, IRVING, TX) CANNOT DIAGNOSE. THIS IS A CRITICAL SAFETY ISSUE. CARS STALLING ON FREEWAY ARE A HAZARD TO ALL PARTIES. YOU GUYS NEED TO INVESTIGATE THIS ISSUE.

I HAVE HAD A RECALL ON THE SAFETY OF MY AIRBAGS SINCE MARCH 2017 AND TO THIS DAY IN OCTOBER 2017, THE PARTS AREN'T AVAILABLE FOR REPAIRING THIS SAFETY ISSUE. IF I WERE TO GET IN AN ACCIDENT, THE AIRBAGS COULD CAUSE SERIOUS HARM OR DEATH. THIS IS UNACCEPTABLE, THE PARTS NEED TO BE RELEASED IMMEDIATELY.

COMPLAINT/CONSUMER INFORMATION [XXX] [XXX] [XXX] BUSINESS INFORMATION CARMAX , INC. 12800 TUCKAHOE CREEK PKWY RICHMOND, VA 23238 COMPLAINT SUMMARY COMPLAINT TYPE: CONSUMER TO BUSINESS COMPLAINT NATURE OF COMPLAINT: PRODUCT ISSUES PROBLEM DESCRIPTION: I BOUGHT A 2012 MUSTANG THROUGH CARMAX ON OR ABOUT 10/23/2017 FROM THE LITHIA SPRINGS LOCATION ONLY TO GET LIE TO AND GIVING FALSE PRETENSES AND FRAUD ,THEY LIE TO SEVERAL TIMES OVER WHEN I HAVE DOCUMENTATION THAT STATES IF A CUSTOMER FINDS ANY PROBLEMS WITH THERE VEHICLE AND IF THERE NOT SATISFIED WITH THERE PURCHASE A CUSTOMER CAN GET THERE MONEY BACK THEY HAVE 5 DAYS TO RETURN AND A CUSTOMER HAS THIRTY DAYS TO GET ANY REPAIRS OR ISSUES RESOLVED ,MY VEHICLE HAS SET IN SERVICE EVERY SENSE I BOUGHT AND WHEN I TOOK THE VEHICLE TO CARMAX I'VE HAVE BEEN TREATED LIKE WHO CARES ,THEY NOTHING TO MY VEHICLE I'M GETTING MY MONEY BACK I WAS LIE TO ABOUT THE SERVICE TO BE DONE ,I HAVE WITNEESS THAT HEARD SALES MANAGERS LIE ABOUT WHAT NEEDED TO BE DONE WHEN I TRIED TO EXPLAIN I WAS THREATEN AND TOLD THAT NOTHING WAS GOING TO BE DONE ,THE BRAKES WERE BAD I ALMOST WRECK IN THE CAR WITH MISS MATCH TIRES ,CARMAX IS COMMITTING FRAUD I HAVE ON BLACK AND WHITE BECAUSE I CALLED THE EXECUTIVE CUSTOMER RELATIONS,THEY TOLD AS I RECORDED THE INCIDENT IN FRONT OF TWO MANAGERS THAT LIE TO ME AND TOLD ME MY 5 DAYS WAS UP AND THAT I COULDN'T GET MY MONEY BACK I'M GOING IT FILE OTHER COMPLAINTS,THE SERVICE DEPARTMENT DID NOT DO ANYTHING TO MY VEHICLE I DO HAVE SOME DOCUMENTATION SIGNED STATING THAT COSMIC PROBLEMS WILL BE FIXED THEY DID NOT FIX ANY ISSUES ,I FOUND PROBLEMS WITH THIS CAR AND CARMAX IS FALSELY ADVERTISING SO THEY WON'T FIX ANY ISSUES ,THERE WAS NO SERVICE FOUND TO BE DONE ON THIS 2012 MUSTANG, I WILL SEEK LEGAL ACTION FOR FRAUD AND BRAKES ARE BAD AND TIRES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

I BOUGHT THIS 2012 MUSTANG FROM CARMAX IN OCTOBER OF 2017 I HAVE REPORTED CARMAX TO SEVERAL DIFFERENT CONSUMER PROTECTION AGENCIES DO TO THE FACT THEY HAVE COMMITTED FRAUD AND DECEPTION INSPIRE I GOT IN TOUCH WITH CARMAX EXPLAINED THAT THIS VEHICLE HAS COSMETIC AND MECHANICAL PROBLEMS AND ISSUES THIS FINANCE COMPANY IS IN WITH CARMAX I EXPLAIN TO CARMAX NOTHING THEY DON'T CARE I GOT SOLD A VEHICLE THAT HAS A THIRTY WARRANTY FROM CAR MAX TO FIX IT AND CORRECT WHAT'S ON DOCUMENTATION NOTHING WAS DONE AND I REPORTED TO THEY DIDN'T CARE BECAUSE CARMAX SOLD ME A CAR THAT HAS OVER 10,000 DOLLARS WORTH OF ISSUES AND PROBLEMS WHICH I GOT TOLD BY SEVERAL PEOPLE THAT WORKED FOR CARMAX THAT THESE CARS ARE RECONDITIONED VEHICLES AND I NEED TO HIRE AN ATTORNEY AND TAKE THIS TO COURT THIS IS COVERING UP PROBLEMS AND THIS HAS TO DO WITH CARMAX VEHICLES AND I AM NOT GOING TO PAY ALL THAT MONEY TO FIX THIS CAR WHEN THIS IS DEALER FRAUD AND THE FINANCE COMPANY WHEN I ASK THEM LIKE THEY'RE COVERING UP ISSUES BECAUSE THEY WORK WITH CARMAX ,CARMAX AND EXETER NEEDS TO BE INVESTIGATED THIS IS ALSO FALSE ADVERTISING THEY HAD A 5 DAY MONEY BACK GUARANTEE THEY ACTUALLY TOLD ME THAT I WILL NOT GET MY MONEY BACK AND WILL NOT HONOR THE THIRTY DAY WARRANTY I WILL NOT MAKE NO PAYMENTS ON THIS VEHICLE PERIOD I TURNED THIS IS OVER TO CHANNEL 5 I WILL FILE FTC COMPLAINT,BBB,THIS IS FRAUD AND DECEPTION NEGLIGENCE,EITHER THEY SEND ME THE TITLE OR CANCEL THIS CONTRACT TO THE FULL EXTENT I WILL SUE CARMAX I HAVE A LAWYER LOOKIN INTO THIS BUT I WANT THE ATTORNEY GENERAL TO INVESTIGATE I'M NOT THE ONLY ONE BEING DONE LIKE THIS I WILL CONSIDER THE TITLE BECAUSE THIS VEHICLE WAS SOLD UNSAFE THEY HAD LET DRIVE HOME I ALMOST GOT INTO A WRECK BRAKES ARE BAD AND ROTORS THE BREAKING SYSTEM,THERE IS ALSO STOP LEAK IN THE MY COOLANT RESERVOIR THAT LOOKS LIKE THEY ARE TYING TO COVER UP A PROBLEM THE BRAKES ARE BAD

DRIVING THE VEHICLE IN A STRAIGHT LINE UNDER DRY CONDITIONS AT ABOUT A CONSTANT 30 MPH, THE CAR STARTED PULSING THE FRONT CORNER BRAKES. AT THE SAME TIME, THE VEHICLES TRACTION CONTROL LIGHT WAS COMING ON AND OFF. I WAS NOT APPLYING THE BRAKES AT THE TIME. IT SEEMS AS THOUGH THE CAR'S TRACTION CONTROL SYSTEM THOUGHT MY TIRES WERE SPINNING, BUT THAT WAS NOT THE CASE. I STOPPED AND INSPECTED MY FRONT WHEEL AND FOUND NO ISSUES WITH THE TIRE OR ITS ALIGNMENT OR FENDER CLEARANCE. AFTER RESTARTING THE CAR, THE PROBLEM STOPPED. I'M CONCERNED THAT IF THIS PROBLEM PERSISTS THE CAR COULD INADVERTENTLY BRAKE ITSELF IN HEAVY TRAFFIC AND CAUSE AN ACCIDENT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V319000 (AIR BAGS) AND 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED TWO DEALERS (FUTURE FORD OF SACRAMENTO, 4625 MADISON AVE, SACRAMENTO, CA 95841 (916) 547-2285 AND HARROLD FORD, 1535 HOWE AVE, SACRAMENTO, CA 95825 (877) 514-2833) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V319000 AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V024000. UPDATED 12/13/2017 *LN UPDATED 7/23/18*JB

SHIFT SOLENOID D : VEH IS PART OF RECALL 16S19 AND RECALL 16N02. THE VEHICLE IS SHIFTING STILL AT WITHOUT WARNING AT VARIOUS SPEEDS. THIS DEVICE WAS NOT INCLUDED IN THE ORIGINAL RECALL, AND FORD IS REFUSING TO COVER THIS DEFECT ALTHOUGH IT IS CLEARLY A PART OF THE SAME PROBLEM. FORD HAD ORDERED THESE TRANSMISSIONS FROM A MANUFACTURER IN CHINA, AND THEY'VE BEEN NOTHING BUT TROUBLE FROM DAY ONE. THIS OCCURS WHILE THE VEHICLE IS IN MOTION AND THERE IS NO WARNING WHEN THE MALFUNCTION OCCURS. THE CAR WAS SOLD TO ME THIS WAY IN FEBRUARY OF 2013, AND AT THE TIME THE DEALERSHIP HAD TOLD ME THAT THIS WAS AN OPEN ECM ISSUE AND WAS NOTHING TO BE CONCERNED WITH. I TOOK THEM AT THEIR WORD AND AM PAYING THE PRICE FOR IT. I HAVE CHECKED MY CAR FAX, AND THERE IS ABSOLUTELY NO MENTION OF THIS AS A PROBLEM. NOW, I AM GETTING A CODE P0769 READ MORE: HTTPS://WWW.ENGINE-CODES.COM/P0769.HTML THIS IS A SAFETY ISSUE AND FORD IS SAYING THEY DO NOT AND ARE NOT GOING TO COVER THIS UNDER THE RECALL NOTIFICATION. AS A FORMER PARAMEDIC, WITH EXPERIENCE WITH COUNTLESS MOTOR VEHICLE ACCIDENTS OVER THE YEARS, IT IS MY PROFESSIONAL OPINION THAT THIS IS A POTENTIAL HAZARD TO LIFE, LIMB AND PROPERTY AND A RECALL SHOULD BE ORDERED.

THE PASSENGER SEAT POSITION SENSOR IS NOT WORKING PROPERLY, WHEN SOMEBODY IS SEATED THE AIRBAG TURNING OFF, WHEN NO ONE IS SEATED THE AIRBAG IS ON, THIS IS A BIG SECURITY ISSUE I READ IN FORUMS LOT OF PEOPLE HAS A SAME PROBLEM

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEY SCALES FORD (1719 CITRUS BLVD, LEESBURG, FL 34748) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

I WAS DRIVING ON INTERSTATE AT 70MPH AND THE WRENCH LIGHT CAME ON THEN THE CHECK ENGINE LIGHT,AIRBAG WARNING LIGHT ALL CAME ON THE SPEEDOMETER STOPPED WORKING, THE TIRE SENSOR WENT CRAZY , CAR LOST ALL SPEED IN HEAVY TRAFFIC WAS NOT INVOLVED IN ACCIDENT GOT TO SIDE OF ROAD TURNED CAR OFF RESTARTED IT WAS FINE FOR A FEW MILES THEN EVERYTHING HAPPENED AGAIN. CALLED FORD AND THEY HAD ME TAKE IT TO DEALER FOR CHECK WAS TOLD IT IS THE LEADFRAME IN THE TRANSMISSION AND FORD HAS RECALLED OTHER FORD MUSTANG VEHICLES SAME YEAR AS MINE FOR SAME PROBLEM BUT MINE IS NOT INCLUDED THIS IS A SAFETY HAZARD FOR ANYONE WHO HAS ONE NEEDS TO BE CHECKED IN ALL THE CARS