2002 Ford Taurus Complaint Log

DRIVING DOWN NEIGHBORHOOD STREET AT ABOUT 15 M.P.H WHEN LEFT SIDE COIL SPRING BROKE. HAD TO BE TOWED TO REPAIR SHOP FOR NEW COIL SPRING AND STRUT ASSEMBLY.

LEFT FRONT SPRING SNAPPED WHILE TRAVELING 70 MPH. BREAKAGE CAUSED STRUT TO BE BENT. BOTH SPRING AND STRUT HAD TO BE REPLACED. *JB

ON MY 2002 FORD TAURUS THE LEFT FRONT COIL SPRING BROKE WHICH IN TURN RUINED THE LEFT FRONT TIRE, LUCKILY MY WIFE WAS JUST STARTING THE CAR WHEN THIS HAPPENED OR IT COULD HAVE BEEN A LOT WORSE. THE COST OF REPAIRS IS OVER $600.00. I CALLED FORD, WHICH WAS POINTLESS, THEY ARE NOT COVERING 2002 MODEL YEARS. THE FORD REP STATED THAT THEY HAVE MY COMPLIANT ON FILE AND IF THERE EVER IS A RECALL TO KEEP MY RECEIPTS AND I WOULD BE REIMBURSED. IN MY 30 PLUS YEARS OF DRIVING I HAVE NEVER HAD A COIL SPRING BREAK AND THROUGH MY RESEARCH THIS IS THE EXACT SAME PROBLEM THAT WAS RECALLED ON ALL 1999 THRU 2001 MODEL YEAR TAURUS. WHAT DOES IT TAKE FOR NHTSA TO SEE THAT THIS ISSUE STILL EXISTS AND FORD NEEDS TO HANDLE THESE. HOPEFULLY MY TAX DOLLARS ARE NOT GOING TO WASTE AND NHTSA WILL FORCE FORD TO STEP TO THE PLATE AND HANDLE THESE BEFORE SOMEONE REALLY GETS INJURED. *JB

OVER THE COURSE OF 8 MONTHS ON THREE SEPARATE OCCASIONS, 3 OUT OF 4 FACTORY INSTALLED COIL SPRINGS ON MY 2002 FORD TAURUS SNAPPED AND PUNCTURED EACH CORRESPONDING TIRE. THE TAURUS WAS PURCHASED AND USED IN MICHIGAN FOR 6 YEARS, THEN I RELOCATED TO FLORIDA. WITHIN THE FIRST MONTH OF LIVING IN FLORIDA IS WHEN THE SPRINGS BEGAN TO SNAP ONE BY ONE. TWO OF THE SPRINGS BROKE WHILE MY VEHICLE WAS IN MY DRIVE WAY: 2 OF 3 SPRINGS SNAPPED WHILE THE VEHICLE WAS UNOCCUPIED IN PARK AND 1 OCCURRED WHEN I PUT THE VEHICLE INTO REVERSE. THE TAURUS HADN'T MOVED MORE THAN AN INCH FROM ITS PARKED POSITION WHEN THE THIRD SPRING SNAPPED AND PUNCTURED MY TIRE. AFTER THE FIRST SPRING SNAPPED, I HAD IT (AND THE TIRE) REPLACED AT A VEHICLE REPAIR SHOP. A MONTH LATER WHEN THE SECOND SPRING SNAPPED, I ALSO HAD THAT SPRING AND TIRE REPLACED AT A VEHICLE REPAIR SHOP. THE THIRD SPRING SNAPPED ABOUT 6 MONTHS AFTER THE SECOND SPRING SNAPPED AND AGAIN I HAD TO HAVE IT TOWED TO A REPAIR SHOP FOR A NEW COIL AND TIRE. IT WAS AT THIS TIME- WHEN THE THIRD SPRING WAS IN THE SHOP TO BE REPLACED- THAT I OPTED TO HAVE THE FOURTH AND FINAL SPRING REPAIRED SO AS TO AVOID EMINENT RUPTURE OF A FOURTH TIRE. *TR

FRONT LEFT COIL SPRING EXPLODED INTO NUMEROUS PIECES AT APPROXIMATELY 15 MPH AFTER LEAVING A STOP LIGHT. NO TIRE DAMAGE, WILL CONTACT THE LOCAL FORD DEALER REGARDING REPAIRS, AT MY EXPENSE I'M SURE. THIS COULD HAVE BEEN REALLY DANGEROUS SINCE MY WIFE NORMALLY DRIVES THE CAR WITH OUR TWO CHILDREN. SHAME ON FORD FOR NOT EXTENDING THE PREVIOUS RECALL TO THE 2002 MODEL. *JB

MY WIFE OWNS A 2002 FORD TAURUS SEDAN (4-DOOR). THE CAR HAS 30,000 MI. THE CAR HAS HAD CONTROL ARMS AND BALL JOINTS ALREADY REPLACED ON IT AND THIS TIME (JANUARY 7, 2007), BACKING OUT OF OUR GARAGE, THE RIGHT FRONT COIL SPRING SNAPPED AND SEIZED THE CAR FROM ROLLING. THE SPRING BROKE IN THE WAY THE THE 99-01 TAURUS COIL SPRING RECALL STATES. THE SPRING PINNED AGAINST THE RIGHT FRONT TIRE AND HAD TO BE FIXED IN PLACE AS TO NOT CAUSE MORE DAMAGE TO THE VEHICLE. I DID THE WORK MYSELF AND REPLACED IT WITH A NAPA FRONT COIL SPRING ASSEMBLY BECAUSE I DON'T TRUST THE FORD REPLACEMENT PART. I FEEL THAT A COIL SPRING ON A 2002 FORD TAURUS WITH 30,000 MI SHOULD NOT FAIL AND SHOULD NOT EVEN COME CLOSE TO FAILING. IT IS QUITE OBVIOUS THAT THE ISSUE IS MORE THAN JUST A 99-01 ISSUE. EVEN THOUGH THIS HAPPEND BACKING OUT OF THE GARAGE (WHICH IS HARD TO BELIEVE IN ITSELF), I HAVE WORRIED THAT THE OTHER ONE COULD BREAK ON THE STREET OR HIGHWAY AND CAUSE SERIOUS INJURY TO MY WIFE AND BABY.

2002 FORD TAURUS LEFT SIDE SPRING COIL BROKE IN PIECES AND BROKE CONTROL ARM. *NM

ON 1/5/07, THE FRONT LEFT COIL SPRING ON MY 2002 FORD TAURUS (PURCHASED ON 10/27/01) BROKE RUPTURING THE TIRE. THE VEHICLE WAS TOWED TO A LOCAL FORD DEALERSHIP TO BE REPAIRED AT MY EXPENSE. I WAS INFORMED THAT ALTHOUGH THE COIL SPRINGS HAVE BEEN RECALLED ON 1999-2001 MODELS, MY VEHICLE IS NOT COVERED UNDER THE RECALL SINCE IT A 2002 MODEL. I CALLED THE "800" NUMBER FOR FORD ONLY TO ONCE AGAIN BE TOLD THAT THERE ARE NO CURRENT WARRANTIES OR RECALLS TO COVER MY EXPENSE, BUT TO HOLD ON TO THE RECEIPT IN CASE THE RECALL IS EXTENDED TO COVER MY VEHICLE. HOW MANY PEOPLE NEED TO REPORT FAILURE IN ORDER FOR THE RECALL TO BE EXPANDED? IN DOING RESEARCH IT APPEARS THAT THE COIL SPRINGS ON THE 2002 MODELS ARE JUST AS FAULTY AS THE 1999-2001 MODELS. *JB

TL* -THE CONTACT STATED THAT ON JANUARY 5, 2006, THE FRONT SPRING BROKE ON THE VEHICLE'S DRIVER SIDE AND SLICED THROUGH THE TIRE. THE VEHICLE WAS PARKED WHEN SHE NOTICED THE FLAT TIRE. THERE WERE NO WARNINGS NOR DID THE CONTACT FEEL ANYTHING UNUSUAL WHEN DRIVING THE VEHICLE THE DAY BEFORE. THE CONTACT HAS HAD THE VEHICLE REPAIRED BUT STATED THAT THEY REPLACED IT WITH THE SAME TYPE OF SPRING. THE CONTACT STATED HER CONCERN IS THAT IT WILL BREAK AGAIN. THE VEHICLE IS A 2002 FORD TAURUS AND HAD APPROXIMATELY 58,000 AT THE TIME OF THE FAILURE. THE CONTACT HAS THE TIRE AND THE FRONT SPRING AVAILABLE. THE CONTACT DID NOT KNOW ENGINE SIZE OR NUMBER OF CYLINDERS.

MY 2002 FORD TAURUS HAD ITS FRONT DRIVER SIDE COIL SPRING BREAK AND SLICE THE FRONT TIRE OPEN. THIS RESULTED IN $1200 IN DAMAGE (COIL SPRINGS, STRUTS, FRONT LINKAGE, AND TIRE). *NM

2002 FORD TAURUS WITH LEFT COIL SPRING BROKE. A RECALL WAS ISSUED BUT NOT ON THE YEAR THE CONSUMER OWNED.**NAR**CC THE BALL JOINTS WERE REPLACED BECAUSE THEY WERE LOOSE AND WORN. THE WHEEL CYLINDERS WERE REPLACED DUE TO THEM LEAKING. *JB

TL *- THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING IN REVERSE THE COIL SPRING BROKE AND PUNCTURED THE DRIVER'S SIDE FRONT TIRE. THE FAILURE SPEED WAS APPROXIMATELY 1-2 MPH. THE CONTACT REPLACED THE TIRE,BUT DID NOT KEEP THE PUNCTURED TIRE. THE CONTACT STATED THAT THE JACK SNAPPED AS THE VEHICLE WAS BEING LIFTED. THE CONTACT HAS HAD THE VEHICLE REPAIRED, AND HAS THE REPAIR INVOICES. *AK UPDATED 03/15/07. *JB

ON JANUARY 2, 2007, I WAS BACKING OUT OF MY APT PARKING SPACE AND MY DRIVER'S SIDE TIRE BLEW OUT AFTER ONLY BACKING OUT NO MORE THAN ONE FOOT. MY TIRE WAS LESS THAN ONE YEAR OLD. I WENT TO GET A NEW TIRE AS IT COULD NOT BE FIXED. I WENT TO PUT THE NEW TIRE ON WHEN I REALIZED THE COIL SPRING HAD BEEN BROKEN OFF AND THAT WAS WHAT PUNCTURED MY TIRE. I COULD NOT PUT THE NEW TIRE ON BECAUSE OF THE NOW BROKEN COIL SPRING. LUCKILY I WAS ABLE TO DRIVE MY CAR WITH THE SPARE ON AS THE SPARE WAS NOT HIGH ENOUGH TO BE PUNCTURED BY THE POINTED EDGE OF THE BROKEN SPRING. I AM UNEMPLOYED SO I HAD TO SEARCH FOR THE CHEAPEST WAYS TO FIX THIS. I FOUND A NEW TIRE AT BELLE FOR $68.90 AND I GOT THE SPRING AND SWAY BAR LINK REPLACED FOR $398.91. BEFORE GETTING MY CAR FIXED, I DID SOME ONLINE RESEARCH AND DISCOVERED THAT THERE WAS A RECALL ON FORD TAURUS' BETWEEN 1999-2001 FOR THE COIL SPRINGS. I ALSO DISCOVERED THAT MANY PEOPLE WITH 2002 TAURUS' WERE HAVING THE SAME PROBLEM WITH THEIR COIL SPRINGS. I AM NOW VERY DISCOURAGED ABOUT THE SAFETY OF MY CAR. I CERTAINLY DON'T WANT TO CAUSE AN ACCIDENT THAT MAY CAUSE INJURY TO MYSELF OR SOMEONE ELSE. IF THIS WERE TO HAPPEN ON A FREEWAY, MY LIFE WOULD BE IN DANGER. I HOPE THAT THE COIL SPRINGS ARE RECALLED SO THAT I CAN GET THE REMAINING COIL SPRINGS REPLACED AND THEN I COULD FEEL SAFER WHEN I AM DRIVING. I WHOLEHEARTEDLY BELIEVE THAT THE 2002'S SHOULD BE ADDED TO THE LIST OF TAURUS RECALLS. THIS HAPPENED AS I WAS BACKING OUT OF MY PARKING SPOT NOT WHILE I WAS DRIVING. THIS INDICATES THAT IT IS A COIL SPRING FAILURE AND NO FAULT OF MY OWN. THESE COIL SPRINGS ARE GOING TO CONTINUE TO FAIL AND POSSIBLY ENDANGER LIVES. I WOULD GREATLY APPRECIATE A RESPONSE TO THIS SUBMISSION. THANK YOU SINCERELY. [XXX]. *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE FRONT COIL SPRING ON THE DRIVER'S SIDE SNAPPED AND DESTROYED THE TIRE ON MY 2002 FORD TAURUS. LUCKILY THE CAR WAS NOT IN MOTION WHEN IT HAPPENED. BOTH FRONT COIL SPRINGS HAD TO BE REPLACED, AS WELL AS THE SWAY BAR, AND THE TIRE, PLUS AN ALIGNMENT HAD TO BE DONE. THE REPAIR COST OVER $500. THE COIL SPRINGS ARE NOT COVERED IN THE EXTENDED WARRANTY I PURCHASED FROM FORD EVEN THOUGH EVERY OTHER PART IN THE FRONT END SUSPENSION IS COVERED. GIVEN WHAT I HAVE LEARNED ABOUT THE LONG HISTORY OF FAULTY COIL SPRINGS IN FORD CARS (GOING BACK TO 1993) IT SEEMS LIKELY THAT THEY EXCLUDE THIS PART FROM THE WARRANTLY DELIBERATLEY. ALSO, THERE WAS A RECALL FOR 2001 TAURUS CARS DUE TO COIL SPRING FAILURE, BUT FORD REFUSES TO EXTEND THE RECALL TO 2002 MODEL CARS, EVEN THOUGH THE PROBLEM WITH SNAPPING COIL SPRINGS IS IDENTICAL. SHAME ON FORD, AND SHAME ON THE NHTSA IF IT DOES NOT FORCE FORD TO DO A RECALL ON THIS PART.

OCCASIONALLY, AFTER HEAVY RAIN, THE PASSENGER SIDE FLOOR OF MY TAURUS WOULD BE SOAKED. THIS WENT ON FOR A FEW YEARS. DURING THE WINTER OF 2007, THE BLOWER MOTOR STOPPED FUNCTIONING DUE TO THE LEAK. WHEN THE BLOWER MOTOR STOPPED WORKING I WAS ON THE HIGHWAY AND COULD NOT DEFROST MY WINDOWS. THIS WAS ESPECIALLY DANGEROUS BECAUSE OF THE SNOWY AND ICY CONDITIONS. NOT ONLY WAS I UNABLE TO DEFROST THE INSIDE OF MY WINDSHIELD, BUT I ALSO COULD NOT PREVENT ICE FROM FORMING ON THE OUTSIDE OF MY WINDSHIELD. IT WAS AN EXTREMELY DANGEROUS SITUATION AND I HAD TO EXIT THE HIGHWAY. THE WINDOW COWL UNDER THE WINDSHIELD AND VARIOUS PARTS OF THE BLOWER MOTOR WERE REPLACED. THIS DID STOP THE LEAK. MY TAURUS IS A 2002, BUT I HAVE SEEN THIS PROBLEM IN THE 2000 TO 2005 MODELS. IT IS UNACCEPTABLE THAT NHTSA HAS NOT INVESTIGATED THIS AND ISSUED A RECALL. IT IS A SERIOUS SAFETY CONCERN, AND THE ISSUE HAS BEEN KNOWN FOR ALMOST A DECADE. PLEASE INVESTIGATE. *TR

WE HAVE A 2002 FORD TAURUS WITH APROX 45,000 MILES. AS MY FAMILY WAS GETTING READY TO ENTER THE CAR WE HEARD A LOUD "BOOM" . THE BACK END OF THE CAR SEEMED TO BE A BIT LOWER THAN USUAL. AS WE TRIED TO DRIVE IT OUT OF THE DRIVEWAY THERE WAS A LARGE AMOUNT OF RUBBING SO WE PARKED THE CAR AND CALLED OUR LOCAL DEALERSHIP. TODAY THE MECHANIC LET US KNOW THAT THE REAR COIL SPRINGS AND STRUTS ARE BROKEN. THIS IS A FAMILY CAR THAT IS DRIVEN LOCALLY AND HAS ONLY A LITTLE OVER 45,000 MILES ON IT. I SEE NO REASON FOR THIS FAILURE WHATSOEVER. THIS IS THE 3RD FORD VEHICLE BETWEEN OUR FAMILY AND MY PARENTS FAMILY THAT HAS HAD THIS HAPPEN WITH SPRINGS, STRUTS AND/OR SUSPENSION BAR. FORTUNATELY ALL THREE TIMES IT HAPPENED BEFORE WE WERE OUT ON THE HIGHWAY. FORD IS WELL AWARE OF THE PROBLEM. MY FATHER WORKED FOR FORD FOR 40 YEARS AND I CAN TELL YOU THE FAULTY PARTS ARE OR WERE COMING RIGHT OUT OF MONROE, MICHIGAN. THEY KNOW THIS YET KEEP USING THE PARTS. YOU WOULD THINK AFTER THE RECALL ON MODELS UP TO 2001 THAT THEY WOULD CORRECT THE PROBLEM BUT THEY HAVE NOT. IS IT GOING TO TAKE A DEATH AND LAWSUIT TO KEEP FORD FROM BRUSHING THIS UNDER THE CARPET? THERE ARE COMPLAINTS ALL OVER THE INTERNET FROM PEOPLE WITH 2002 MODELS AND UP HAVING THE COILS AND SPRINGS FAILING ON BOTH THE FRONT AND REAR OF THEIR VEHICLES. I TRULY HOPE THAT FORD WILL BE FORCED TO CORRECT THIS PROBLEM ONCE AND FOR ALL. IT IS A TRULY DANGEROUS SITUATION. I FEAR FOR MY SAFETY AND MY CHILDREN'S SAFETY. *JB

I WAS DRIVING MY CAR, A 2002 FORD TAURUS SEDAN A FEW MILES FROM HOME WHEN THE REAR PASSENGER-SIDE STARTED BOUNCING. ABOUT 30 SEC LATER I HAD A BLOW-OUT ON THE REAR PASSENGER-SIDE TIRE. LUCKILY I WAS ONLY GOING ABOUT 30 MILES AN HOUR. NORMALLY THIS CAR IS USED ON THE HIGHWAY FOR A LONG DAILY COMMUTE, SO I GOT LUCKY. WHEN I TOOK THE TIRE IN, A 1/4 INCH GROOVE WAS CUT IN THE INTERIOR SIDE WALL FROM A BROKEN SPRING. WHEN I EXAMINED THE SPRING IT WAS NOT RUSTED AT ALL. THIS IS CLEARLY A DEFECT IN THE METAL THAT FORD SHOULD REPAIR FOR FREE. THEY SHOULD REPLACE ALL THE SPRINGS BEFORE A SERIOUS ACCIDENT HAPPENS. *NM

TL* - THE CONTACT STATED THE LEFT FRONT COIL SPRING RUPTURED WHILE TRAVELING IN REVERSE AT 2-3 MPH. THE CONTACT HEARD A NOISE AND DISCOVERED THE LEFT FRONT TIRE WAS FLAT. THE SPRING WENT THROUGH THE FIREWALL. THE VEHICLE WAS TOWED TO A DEALER, WHO REPLACED BOTH FRONT SPRINGS. *AK

PULLING OUT OF DRIVEWAY, HEARD NOISE AND CAR WOULD NOT BACK OUT. HUSBAND CHECKED TIRE AND IT WAS FLAT. NEXT DAY, HE REMOVED FLAT TIRE (TIRE WAS BRAND NEW!) AND NOTICED THAT FRONT DRIVER'S SIDE COIL SPRING WAS FRACTURED AND THE SHARP PART SLASHED THE NEW TIRE. CAR TOWED TO FORD DEALERSHIP AND AFTER INSPECTOR LOOKED AT IT, THEY FIXED IT FOR JUST THE COST OF THE ALIGNMENT AND NEW TIRE. WHICH THEY SAY WAS NOT COVERED UNDER MY EXTENDED WARRANTY. I ENDED UP PAYING $260.00. I HOPE THERE IS A RECALL BECAUSE THIS IS A VERY DANGEROUS THING THAT COULD HAVE HAPPENED AND IT'S NOT OUR FAULT THAT THEY PARTS ARE DEFECTIVE SO WHY SHOULD WE HAVE TO PAY ANYTHING AT ALL!! *JB

FORD 2002 TAURUS WAGON. FRONT COIL SPRING BROKE WHILE AT LOW SPEED IN PARKING LOT. THE SPRING PUNCTURED THE INSIDE WALL OF TIRE CAUSING A BLOWOUT OF THE TIRE. LUCKY I WASN'T AT SPEED OR A POSSIBLE BAD ACCIDENT COULD HAVE HAPPENED. THE PART IS NOT UNDER THE RECALL FOR THE 2001 FORD TAURUS EVEN THOUGH IT IS THE SAME PART NUMBER ACCORDING TO THE FORD DEALER. THIS IS A SAFETY ISSUE AND MUST BE ADDRESSED BY THE NHTSA AND FORD. *NM

TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE CONTACT STATED THAT HE EXPERIENCES A LOT OF WIND NOISE, WATER LEAKAGE, SQUEAKS, AND RATTLES COMING FROM THE VEHICLE'S WINDSHIELD. THE CONTACT STATED THAT SNOW MAY HAVE ENTERED INTO THE FLOOR BLOWER, MOTOR, AND RESISTER AND THAT SPEED WAS NOT A FACTOR. THE CONTACT HAS PERFORMED THE REPAIR TO HIS WINDSHIELD. THE CURRENT MILEAGE IS 50,457 AND FAILURE MILEAGE WAS 47,053.

AS I WAS BACKING UP THE FRONT DRIVERS SIDE COIL SPRING BROKE, PUNCTURING THE TIRE. IT IS THE SAME ISSUE THAT WAS PREVIOUSLY COVERED UNDER ANOTHER RECALL THAT COVERED MODEL YEARS 1999-2001. AS A RESULT OF THE SITUATION, I INCURRED EXPENSE TO REPLACE THE COIL SPRINGS, STRUTS AND UPPER MOUNTS; PLUS REPLACING THE TIRE THAT WAS DAMAGED. I WOULD LIKE TO FIND OUT IF THIS HAS OCCURRED TO OTHER OWNERS ESPECIALLY WITH A PREVIOUS RECALL UNDER THE SAME SITUATION. *JB

BACKED OUT OF GARAGE AND BOTH REAR SPRINGS BROKE. NO TIRE PUNCTURE SO DROVE TO DEALER. SPRINGS NOT COVERED UNDER RECALL. HAD BOTH FRONT SPRINGS REPLACED BECAUSE THEY BROKE IN MAY. DEALER REPLACING SPRINGS AT MY COST. *JB

THE FRONT RIGHT SIDE COIL SPRING BROKE WHILE BACKING OUT THE DRIVEWAY ON MY 2002 FORD TAURUS SE. THIS WAS NOT ON THE FORD RECALL PROGRAM ALTHOUGH IT WAS EXACTLY THE SAME PROBLEM AS WHAT OCCURS ON THE VEHICLES WITHIN THE RECALL. BOTH FRONT SPRINGS HAD TO BE REPLACED ALONG WITH THE STRUTS, SHOCKS, AND LINK PINS. *NM

TL* - THE CONTACT WAS DRIVING WHEN FRONT PASSENGER SIDE COIL SPRING FAILED. THE CONTACT STATED THAT HE HAD JUST COME TO A STOP UNDER DRY CONDITIONS WHEN THE FAILURE HAPPENED. THE CONTACT FOUND OUT THAT THE FAILURE WAS DUE TO THE COIL SPRING CORRODING FROM THE INSIDE OUT. *AK UPDATED 01/31/07. *JB

SUSPENSION:FRONT:SPRINGS:COIL SPRINGS "PASSENGER SIDE FRONT COIL SPRING FAILED". (SAME AS 1999-2001 COMPLAINT FILE NO.: NHTSA RECALL # 04V332000 ) VERY DANGEROUS!! THERE IS NO RECALL ON THE 2002 TAURUS YET, I GOT AN ESTIMATE, AND IT ESTIMATES A MINIMUM OF $600 AND THEY RECOMMENDED I REPLACED THE LEFT ONE TOO FOR SAFETY!*JB

2002 SE TAURUS - WATER LEAKING ONTO THE PASSENGER SIDE FLOOR THROUGH THE AIR BLOWER. APPARENTLY COMING IN THROUGH A COWL (?) DURING HEAVY RAIN, THE PASSENGER FLOOR COLLECTS WATER DRIPPING FORM UNDER THE GLOVE BOX AND THE BLOWER AREA. FORD COMPANY TOLD ME THIS IS MY PROBLEM AND NOT THEIRS...HOW DO I GET THEM TO TAKE MY COMPLAINT TO HEART. THIS SHOULD BE REVIEWED BY FORD AS A DEFECT. THIS IS MY 4TH FORD AND I HAVE HAD ENOUGH! *JB

IN AUGUST 2006 VAPORS FROM THE AIR CONDITIONER OF MY 2002 FORD TAURUS ENTERED THE VEHICLE THROUGH THE FRONT VENTS AND IT STOPPED COOLING SHORTLY THEREAFTER. I WENT IN TO THE LANDERS-MCCLARTY FORD DEALER AND WAS TOLD THAT MY CAR SHOULD NOT EVER NEED FREON AND THAT IT MAY BE A CHEAP OR EXPENSIVE REPAIR JOB AND I WOULD HAVE TO LEAVE THE CAR OVERNIGHT. I COULD NOT LEAVE IT. SINCE SUMMER WAS ALMOST OVER, I DID NOT USE OF THE AIR CONDITIONER ANYMORE. IN RETROSPECT, THE CAR FELT VERY VERY HOT AS IF EXTRA HEAT WAS COMING FROM THE ENGINE WHENEVER I HAD USED THE AC PRIOR TO ITS FAILURE. THAT FORD DEALERSHIP CLOSED. IN THE LATE FALL, I STARTED USING MY DEFOGGER/HEATER AND NOTICED AN ENERGY DRAIN ON THE ENGINE. THE HEATER WORKS. THE PROBLEM: STRANGE FUMES ENTER THE CAR THROUGH THE VENTS. AFTER SHIFTING THE CAR INTO PARK WITH THE HEATER ON AND THE ENGINE IDLING, IT SHUT ITSELF OFF. I STARTED THE ENGINE BACK UP AND IT SHUT ITSELF OFF AGAIN. I TURNED THE HEATER TO THE OFF POSITION AND STARTED THE ENGINE AGAIN AND THE ENGINE STAYED ON. I TURNED THE HEATER BACK ON AND THE ENGINE SHUT OFF AGAIN. I TOOK THE CAR IT TO ANOTHER FORD DEALER AND WAS TOLD THAT THEY HAD NEVER HEARD OF THAT TYPE OF PROBLEM BEFORE. THE MANUFACTURER WARRANTY HAD EXPIRED AND THE EXTENDED WARRANTY WHICH I HAD PURCHASED EXPIRED NOV. 7, 2006, THE WEEK BEFORE I TOOK IT IN. I WAS TOLD I HAD TO PAY $80 JUST FOR THEM TO DIAGNOSIS THE PROBLEM IN ADDITION TO WHATEVER IT WOULD COST TO FIX IT. THE SHOP WAS VERY BUSY AND I WAS ASKED TO LEAVE THE CAR, BUT WAS UNABLE TO DO SO BECAUSE IT IS MY ONLY TRANSPORTATION. I DO NOT USE TO HEATER AT ALL. *NM

PURCHASED A 2002 USED FORD TAURUS VEHICLE WITH 21,000 MILES FROM MY LOCAL FORD DEALERSHIP IN 2003. VEHICLE NOW HAS 51,000 MILES. SPRING BROKE LAST WEEK IN FRONT LEFT WHEEL, BLOWING OUT TIRE. NO ACCIDENT, BUT HAD TO HAVE CAR TOWED. MECHANIC ALSO FOUND SECOND BROKEN SPRING IN REAR OF VEHICLE. CONTACTED LOCAL FORD GARAGE, FOUND THAT THERE HAD BEEN RECALL FOR SAME PROBLEMS, MODEL YEARS 1999 TO 2001. MY CAR NOT INCLUDED IN THE RECALL. HAVE E-MAILED FORD CUSTOMER SERVICE THREE TIMES, WITH NO RESOLVE TO MY PROBLEM. HAVE REPAIR BILL FOR NEW TIRE, TOWING AND FOUR SPRING REPLACEMENTS. HAVE ALL FOUR SPRINGS REMOVED FROM MY CAR. FROM YOU WEBSITE, HAVE THE RECALL INFORMATION WHICH IDENTIFIES THE EXACT SAME PROBLEM MY CAR HAD, JUST WRONG MODEL YEAR. RECALL EXTENDS WARRANTY ON THESE SPRINGS TO 150,000 MILES AND OFFERED REPLACEMENTS. I AM LOOKING FOR REIMBURSEMENT OF MY VEHICLE REPAIRS. I FEEL THERE IS NO LEGITIMATE REASON WHY TWO SPRINGS SHOULD BREAK ON A VEHICLE WITH NO ABUSE OR IN NO ACCIDENTS. THIS PROBLEM COULD HAVE RESULTED IN SERIOUS INJURY OR EVEN FATALITY TO MY FAMILY. *JB

FRONT SUSPENSION SPRING FAILURE / TIRE EXPLOSION. *JB

DT*: THE CONTACT STATED WHEN THE VEHICLE WAS PLACED INTO REVERSE, A CLICKING NOISE WAS HEARD. THE VEHICLE WAS EXITED AND THE FRONT LEFT TIRE WAS FOUND TO BE FLAT, BECAUSE THE FRONT COIL SPRING HAD FRACTURED AND PUNCTURED THE TIRE. THE SERVICE DEALER WAS NOTIFIED BUT NOT THE MANUFACTURER.

DT*: THE CONTACT STATED WATER LEAKED FROM THE WINDSHIELD INTO THE ENGINE BAY, AND THE HEATER AND AIR CONDITIONER HAD PROBLEMS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DETERMINED THAT CONSISTENT LEAKING CAUSED THE LOWER MOTOR TO RUST OUT COMPLETELY. THE MECHANIC ALSO PRINTED OUT A RECALL # 03V087000 ABOUT THE VISIBILITY:WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.

I OWN A 2002 FORD TAURUS AND HAVE ALREADY HAD THE RIGHT REAR COIL SPRING REPLACED BECAUSE IT BROKE. TODAY WHILE SITTING IN MY DRIVEWAY THE LEFT FRONT COIL SPRING BROKE. I WILL NOW HAVE TO HAVE THIS REPLACED ALSO. *NM

FRONT AND REAR COIL SPRINGS, 2002 TAURUS. ONE BROKE IN APRIL, 2006, SLASHING THE LEFT FRONT TIRE. DISCOVERED THAT RIGHT REAR WAS BROKEN TODAY DURING ROUTINE MAINTENANCE. *NM

2002 FORD TAURUS. LOSS OF BRAKES DUE TO MALFUNCTION IN ABS SYSTEM. REMOVED FUSE TO THE ABS SYSTEM AND THE BRAKES RETURNED. DAUGHTER WAS ON WAY HOME FROM WORK AND WENT THROUGH A RED TRAFFIC LIGHT BECAUSE THERE WAS NO BRAKES AT ALL. GOOD THING LATE AT NIGHT AND NO ONE TO BE HIT. FORD CONTINUES TO SAY NOT A RECALL PROBLEM. *NM

TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE CONTACT HEARD A LOUD NOISE WHILE PULLING OUT OF A DRIVEWAY. THE VEHICLE DROPPED TO THE GROUND AND WAS TOWED TO A LOCAL MECHANIC. THE CAUSE OF FAILURE WAS DIAGNOSED AS THE FRONT COIL SPRING. THE VEHICLE WAS REPAIRED. ON JULY 6, 2007, WHILE PULLING OUT OF A DRIVEWAY, THE REAR COIL SPRING FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE ENGINE SIZE, PURCHASE DATE, AND A VALID VIN WERE UNKNOWN. THE CURRENT MILEAGE IS 52,000 AND FAILURE MILEAGE WAS 47,000.

DT*: THE CONTACT STATED WHILE REVERSING IN THE DRIVEWAY, AN EXPLOSION WAS HEARD AND THE DRIVER SIDE FRONT TIRE WENT FLAT. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHO DETERMINED THE STRUT HAD FRACTURED AND PUNCTURED THE TIRE. THE FRONT STRUTS WERE REPLACED.

DT*: THE CONTACT STATED WHILE ATTEMPTING TO BACK OUT OF THE DRIVEWAY, THERE WAS A LOUD POPPING NOISE COMING FROM THE FRONT FOLLOWED BY THE VEHICLE DROPPING DOWN TO THE GROUND ON THE LEFT SIDE WITHOUT WARNING. UPON INITIAL INSPECTION, THE CONTACT DETERMINED THE LEFT FRONT TIRE WAS BLOWN. FURTHER INSPECTION REVEALED THE LEFT FRONT COIL SPRING HAD FRACTURED AND PUNCTURED THE TIRE. THE VEHICLE WAS TOWED TO THE DEALER TO AWAIT REPAIR. THERE WAS A NHTSA RECALL, # 04V332000, REGARDING SUSPENSION:FRONT:SPRINGS:COIL SPRINGS. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE MANUFACTURER WAS NOTIFIED.

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN THE GARAGE THE FRONT DRIVER SIDE COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THE VEHICLE WAS TOWED TO THE DEALER AND BOTH FRONT COIL SPRINGS WERE REPLACED. THERE WAS A NHTSA RECALL, # 04V332000, REGARDING THE FRONT COIL SPRINGS. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 02/06/07. *JB

DT*: THE CONTACT STATED WHILE BACKING OUT OF A DRIVEWAY AT 10 MPH ON DRY FLAT ROAD CONDITIONS, A NOISE WAS HEARD WHICH SOUNDED AS IF THE VEHICLE RAN SOMETHING OVER. UPON INSPECTION, THE FRONT PASSENGER SIDE TIRE WAS FLAT. THE FLAT TIRE WAS REPLACED WITH A SPARE TIRE, AND THE VEHICLE WAS DRIVEN TO A GAS STATION FOR FURTHER INSPECTION. A REPLACEMENT TIRE WAS PURCHASED. WHEN THE INDEPENDENT MECHANIC ATTEMPTED TO REPLACE THE SPARE, THE FRONT PASSENGER COIL SPRINGS WERE OBSERVED TO BE FRACTURED. THE MECHANIC REPLACED THE STRUTS AND SPRINGS. THE CONTACT EXPRESSED THAT THERE WERE SIMILAR PROBLEMS WITH EARLIER MODELS OF THIS MAKE AND MODEL . THERE WAS A NHTSA RECALL #04V332000 REGARDING THE SUSPENSION: FRONT: SPRINGS: COIL SPRINGS. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 10/25/2006 - *NM

DT*: THE CONTACT STATED WHILE TRAVELING 15 MPH, THE FRONT PASSENGER SIDE TIRE WENT FLAT. THE CONTACT ATTEMPTED TO REPLACE THE TIRE WITH THE SPARE, BUT NOTICED THE COIL SPRING HAD FRACTURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHERE THE TIRE AND COIL SPRING WAS REPLACED. UPDATED 10/18/2006 - THE OTHER FRONT COIL SPRING AND TIRE WERE REPLACED FOR SAFETY REASONS. THE CONSUMER STILL HAS THE FAULTY COIL SPRING IN HIS POSSESSION. *NM

BROKEN REAR COIL SPRING. *JB

DT*: THE CONTACT STATED WHILE PULLING OUT OF A LOT, THE VEHICLE WAS PLACED IN REVERSE AND THERE WAS A LOUD GRINDING NOISE. UPON EXITING THE VEHICLE, THE LEFT FRONT TIRE WAS FLAT. WHILE CHANGING THE TIRE, THERE WAS A SPRING OBSERVED TO BE STUCK IN THE LEFT FRONT TIRE. THE VEHICLE WAS TOWED TO A DEALERSHIP WHERE IT WAS DETERMINED THE FRONT COIL SPRINGS HAD FRACTURED. THERE WAS AN NHTSA RECALL, # 04V332000, REGARDING THE SUSPENSION: FRONT: SPRINGS: COIL SPRINGS. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.

2002 FORD TAURUS FRONT COIL SPRING FRACTURED CAUSING DAMAGE TO THE TIRE. *KB *JB

A/C HEATER FAN MOTOR FAILED

I'VE NOTICED ON A FEW OCCASIONS THAT MY PASSENGER FLOOR BOARD WOULD BE WET; MY FAN BLOWER MOTOR STOPPED WORKING; I WENT TO A LOCAL GARAGE TO HAVE IT FIXED AND WHEN I LEFT I REALIZED THAT THE FAN ONLY WORKED ON HIGH. I CALLED THE GARAGE AND WAS ADVISED THAT I WILL NOW NEED A RESISTOR REPLACEMENT.

1.) LEFT REAR COIL SPRING BROKE IN TWO PLACES. VEHICLE ONLY HAS 46,000 MILES, IS LESS THAN 5 YEARS OLD, HAS ALWAYS BEEN GARAGE KEPT, HAS NEVER TOWED AND RARELY HAS PASSENGERS IN THE BACK SEAT. I THOUGHT I HAD SOMETHING LOOSE MOVING AROUND IN MY TRUNK. I EMPTIED EVERYTHING OUT OF THE TRUNK AND STILL HAD A NOISE IN THE REAR OF THE VEHICLE. I CRAWLED UNDERNEATH THE VEHICLE AND SAW THE BROKEN SPRING. 2.) I CALLED THE DEALER TO FIND OUT WHAT IT WOULD COST TO REPLACE THE SPRING. A SERVICEMAN AT THE DEALERSHIP SUGGESTED THAT IT WOULD BE BEST TO REPLACE BOTH SPRINGS, STRUTS AND UPPER MOUNTS. I WAS QUOTED A PRICE OF $603.00 PARTS & LABOR PLUS $82.90 FOR A 4 WHEEL ALIGNMENT. 3.) I CHECKED WITH A WEAR MASTER SHOP I'VE USED FOR REPAIRS FOR YEARS AND WAS ABLE TO GET THE SUGGESTED REPAIRS DONE FOR $677.67 TAX INCLUDED. THESE ARE WITH QUALITY MOOG & MONROE PRODUCTS THAT HAVE A LIFETIME WARRANTY. REPAIRS WERE MADE AND I DO HAVE THE OLD PARTS. AFTER RESEARCHING THIS ON THE INTERNET I SEE THE NHTSA HAS A DEFECTS INVESTIGATION (NHTSA ACTION EA06002) FOR REAR SPRINGS ON THESE VEHICLES. *JB

TL*- THE CONTACT STATED THAT WHILE GOING INTO THE GARAGE, HE NOTICED A FLAT TIRE ON THE 2002 FORD TAURUS WITH 49890 MILEAGE FAILURE . THE CONTACT TOOK THE TIRE OFF TO REPAIR IT AND NOTICED THE COIL SPRING WAS BROKEN. THE VEHICLE HAD TO BE TOWED TO BE REPAIRED. THE TIRE WAS REPLACED. THERE WAS A RECALL ON THE 2000 AND 2001 VEHICLES FOR THE SAME COIL SPRING REASON. THE CURRENT MILEAGE WAS 61000. *AK. THE CONSUMER WAS REQUESTING REIMBURSEMENT, HOWEVER HIS CLAIM WAS DENIED, BECAUSE THERE WAS NO RECALL ON THE 2002 MODEL. UPDATED 03/07/07. *JB

RECURRING PROBLEM WITH 2002 FORD TAURUS LEAKING WATER THROUGH CABIN AIR INTAKE. RESULTS IN PUDDLES ON PASSENGER-SIDE FLOORBOARD AND RUINED BLOWER MOTOR. NEEDED TO REPLACE BLOWER MOTOR AND SPRAY FOR MOLD IN THE CARPET. *JB

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, UPDATED 8/16/2006 - THE CONSUMER NOTICED THAT THE REAR OF THE VEHICLE APPEARED TO BE SAGGING. THE VEHICLE WAS JACKED UP AND THE TIRES WERE REMOVED. AT THAT MOMENT THE CONSUMER SAW THAT BOTH REAR OIL SPRINGS WERE BROKEN. THE LEFT REAR TIRE SUSTAINED DAMAGE FROM THE BROKEN SPRING AND HAD TO BE REPLACED. THE UPPER SPRING SEAT BUSHING WAS LOOSE IN THE PLATE. THE DEALER REPLACED THE PLATE. *NM