2015 Ford Transit Complaint Log

The contact owns a 2015 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

THE UNDERCARRIAGE STARTED TO MAKE A BANG BANG NOISE. THE VAN WAS TAKEN TO A LOCAL GARAGE. AT THAT TIME IT WAS DETERMINED THAT IT WAS UNDRIVABLE. THE VAN WAS TAKEN TO THE FORD DEALERSHIP THAT HAS DONE THE PREVIOUS REPAIRS ON THE COUPLER. THEY STATED THAT THE PERMANENT FIX WAS PREVIOUSLY INSTALLED AND THAT NO UPDATED PART WAS AVAILABLE AND THE FORD WAS NOT GOING TO COVER THE REPAIR. THIS SITUATION IS VERY UNSAFE. A FAILURE OF THIS KIND COULD EASILY CAUSE A SERIOUS ACCIDENT THAT COULD CAUSE A LOSS OF LIFE. THE COUPLER DISINTEGRATED. SEE ATTACHED PICTURES.

The contact owns a 2015 Ford Transit. The contact stated while driving approximately 40 MPH or at various speeds, the vehicle would make an abnormal sound from the rear axle. The contact stated no warning light was illuminated. The contact stated that the vehicle would also vibrate. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear axle seal needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train), which the contact stated that the dealer had performed the recall repair on the vehicle. The failure mileage was approximately 98,000.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A KNOCKING NOISE UNDERNEATH THE VEHICLE AND THE DRIVESHAFT SEPARATED FROM THE COUPLING. ADDITIONALLY, THE FAILURE CAUSED THE VEHICLE TO LOSE BRAKING ABILITY. THE CONTACT HAD TO APPLY THE PARKING BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO CLONINGER FORD OF HICKORY (1241 US HWY 70 SE, HICKORY, NC 28602, (828) 615-8653) WHERE IT WAS DIAGNOSED THAT THE DRIVESHAFT COUPLING NEEDED TO BE REPLACED AND THE VEHICLE NEEDED TO BE REPAIRED. THE CONTACT WAS QUOTED A PRICE OF $12,000 TO HAVE THE VEHICLE REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED TWICE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN). THE CONTACT WAS UNSURE IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V103000 (POWER TRAIN). THE VEHICLE WAS CURRENTLY WAITING TO BE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 400,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN ATTEMPTING TO DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MURRAY MOTOR (85 GRIFFITH RD, MUNCY, PA 17756, (570) 546-2222) WHERE IT WAS DIAGNOSED THAT A METAL FLAKE WAS FOUND IN THE FUEL AND THE HIGH PRESSURE FUEL INJECTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING 60 MPH, THE VEHICLE STARTED TO HESITATE AND MADE AN ABNORMAL NOISE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BABBITT FORD LINCOLN (LOCATED AT 11 N VERDE ST, FLAGSTAFF, AZ 86001, (928) 774-5063) WHERE IT WAS DIAGNOSED THAT THE COUPLING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN) IN AUGUST OF 2017. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 158,000.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. ON SEVERAL OCCASIONS, WHILE DRIVING APPROXIMATELY 10-80 MPH, THE ENGINE FAULT WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT WAS ABLE TO EXIT THE ROADWAY. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. BARBEE'S FREEWAY FORD (4471 EAST EVANS AVENUE, DENVER, CO, (303) 584-6600) WAS CALLED, BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

I HAVE A 2015 FORD TRANSIT 15 PASSENGER VEHICLE THAT WAS PURCHASED IN NOV 2016 WITH 20,000 MILES. APRIL 2019 THE DRIVESHAFT FLEXIBLE COUPLING WAS REPLACED UNDER WARRANTY. IN JULY 2019 WE BEGAN HEARING A NOTICEABLE VIBRATION / SUBWOOFER DRONE / HUM IN THE VEHICLE.THE DRONE DOESN'T HAPPEN AT A SPECIFIC SPEED BUT IS PREVALENT WHEN WE'RE RUNNING 50-70 MPH AND BETWEEN 2000 AND 2500 RPM. THIS DRONE SOUND IS NOT CONSISTENT BUT NOW VIBRATES THE ENTIRE CABIN WHEN IT DOES APPEAR. I CAN STOP THE SOUND BY PULLING FOOT OFF THE GAS PEDAL. HOWEVER IT JUST RE-APPEARS AT A LATER TIME. WE HAVE NOTED THAT IT IS PROGRESSIVELY GETTING MORE FREQUENT AND LOUDER - EVEN VIBRATING THE STEERING WHEEL. I HAD THE AUTONATION UNION CITY, GA DEALERSHIP LOOK AT IT AND THEY EXPLAINED THAT THE TORQUE CONVERTER (TC) IS FAILING AND CAUSING PROBLEMS WITH THE TRANSMISSION -- IT WOULD BE A $3,000 REPAIR. I HAVE SINCE BEEN RESEARCHING THIS AND HAVE FOUND NUMEROUS OTHERS WITH THE SAME VIBRATION AND FOR THE MOST PART - IT APPEARS THE TC WAS THE SOLUTION.. HOWEVER, NOT ALWAYS. PLEASE SEE THIS THREAD - HTTPS://WWW.FORDTRANSITUSAFORUM.COM/THREADS/DRIVESHAFT-DRONE-NOISE-SURVEY.60498/PAGE-7 NEITHER FORD NOR I KNOW THE EXACT SOLUTION UNTIL WE PULL THE TRANSMISSION BUT IT SEEMS THAT THIS IS POINTING TO THE TC?

MY WIPERS WORK ONLY INTERMITTENTLY. THEY WILL WORK FOR A LITTTLE WHILE, THEN SUDDENLY STOP WORKING, AND START WORKING AGAIN LATER. IT HAPPENS IN ALL WEATHER CONDITIONS, IN WARM & COLD WEATHER, WHILE DRIVING AND WHEN THE VAN IS PARKED. I TOOK IT TO THE FORD DEALER AND THEY SAID IT WAS THE SWITCH, WHICH THEY REPLACED, BUT THAT DID NOT FIX THE PROBLEM. I TOOK IT BACK TO THE DEALER, AND THEY RAN DIAGNOSTICS ON IT. THEY SAID THE CODE THEY GOT GAVE THEM A LIST OF THINGS THAT THEY CAN CHECK, BUT MANY OF THEM ARE VERY LABOR INTENSIVE TO DO AND THEREFORE VERY COSTLY (LIKE TAKING APART THE STEERING COLUMN TO CHECK SOME PINS TO SEE IF THEY ARE CORRODED). ONE OF THE THINGS THEY SAID THEY NEED TO CHECK TAKES ABOUT 5 HOURS TO DO, SO AT $100/HR (WHAT MY LOCAL FORD DEALER CHARGES), THE LABOR ALONE WOULD COST ME $500, AND THAT DOESN'T EVEN INCLUDE THE COST OF ANY REPAIRS. THIS IS A GENUINE SAFETY ISSUE THAT SHOULD BE ADDRESSED AND FIXED WITHOUT THE CUSTOMER PAYING HUNDREDS AND POSSIBLY EVEN THOUSANDS OF DOLLARS TO DIAGNOSE AND FIX THE PROBLEM.

WATER LEAKS INTO AIR FILTER, CAUSING STALLING AND EXTENSIVE ENGINE DAMAGE HAD THE STALLING OCCURRED IN HEAVY TRAFFIC AN ACCIDENT COULD EASILY HAPPENED

FRONT SUBFRAME AND TRANSMISSION CROSS MEMBER ROTTING OUT. TRANSMISSION FAILURE AT 130K MILES THE TRANSMISSION WAS MAKING THE VAN NOT ACCELERATE THEN WOULDN'T MOVE AT ALL. IT WAS IN A DEALER 3 TIMES FOR THIS. THE RUSTED AND ROTTED OUT METAL STRUCTURES WERE FOUND WHEN REPAIRING THE TRANSMISSION

I AM CALLING NUMEROUS TIMES TO SET UP AN APPOINTMENT TO CORRECT THE DRIVESHAFT FLEXIBLE COUPLING REPLACEMENT' I AM WAS TOLD NUMEROUS TIMES THAT SOMEONE WILL GET BACK TO US. IT NEVER HAPPENED I WOULD LIKE THIS ISSUE TO BE REPAIRED ASAP! [XXX], HASCCENTER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

RECALL 17S15 / NHTSA 17V-408 REPAIR COMPLETED TO DRIVESHAFT REAR END FLEXIBLE COUPLING BY MULLINAX FORD OF MOBILE AL ON 7-23-2018 AT 76905 MILEAGE WARNING OF NOISE AND VIBRATION SAFETY ISSUES. ON 13 MAR 2019 LOUD WHINNING NOISE FROM REAR END BY MULLINEX FORD REQUIRED REAR END REBUILD FOR $368.32 PARTS AND $1545 LABOR, PLUS $109 DIAGNOSIS TO SOLVE NOISE ISSUE NOTED IN SAFETY RECALL. NOISE OCCURING ALWAYS BUT VERY LOUD HUMMING AT 55-70 MPH TOO LOUD TO TALK OR LISTEN TO RADIO...PAINFUL OVER AN HOUR DRIVE TIME.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING VARIOUS SPEEDS, A LOUD NOISE AND VIBRATION WERE PRESENT COMING FROM THE STEERING COLUMN AND THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO BROADWAY FORD (501 S. 7TH ST., ST. LOUIS, MO) WHERE IT WAS DIAGNOSED THAT THE FLEXIBLE DRIVESHAFT COUPLING WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED FOR THE SAME FAILURE IN 2017 AND 2018 PER NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN). THE CONTACT INDICATED THAT THE VEHICLE LATER EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 69,000.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING APPROXIMATELY 50 MPH, THE POOR FUEL FILTER INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SCAFFIDI AUTO STEVENS POINT (888-718-5340, LOCATED AT 3733 STANLEY ST, STEVENS POINT, WI 54481) WHERE METAL FILINGS WERE FOUND IN THE FUEL FILTER. THE TECHNICIAN REPLACED THE FUEL FILTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 61,495.

THE VEHICLE RANDOMLY DEVELOPED HESITATION TO START ONE DAY AS IF IT WASN'T GETTING ENOUGH FUEL OR AIR. IT DID START AND I DROVE HOME FROM WORK. I PLANNED TO TAKE IT TO A DEALERSHIP TO GET IT CHECKED OUT BUT THE NEXT DAY BUT THE VEHICLE WOULD NOT START. I ATTEMPTED TO JUMP-START BUT THE BATTERY WAS AT FULL VOLTAGE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP AND THEY DIAGNOSED THE CAR. I WAS INFORMED THE NEXT DAY BY THE TECHNICIAN THAT THERE WAS A TSB ABOUT THIS ISSUE AND THAT FORD MOTOR COMPANY WAS WELL AWARE OF THE PROBLEM AND THAT IT WOULD COST ME $850 PLUS TAX. APPARENTLY THE CABIN AIR FILTER IS NOT PROPERLY WEATHER SEALED AND UNDER NORMAL USE WATER WILL MAKE ITS WAY INTO THE FILTER, AND INTO THE MASS AIR SENSOR. FORD HAS MADE NEW REPLACEMENT PARTS FOR THIS ISSUE BUT BECAUSE I AM OUT OF WARRANTY BY A FEW MONTHS, I WILL HAVE TO PAY FOR THE ENTIRETY OF THE BILL. HAD THE PART GIVEN OUT WHILE DRIVING (ESPECIALLY AT HIGH SPEEDS) THE ENGINE WOULD SEIZE AND COULD HAVE LIKELY CAUSED A CRASH.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JANNELL MOTORS INC (2000 WASHINGTON ST, HANOVER, MA 02339, (781) 982-4500) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT DETECTED AN ABNORMAL EXHAUST OR CARBON MONOXIDE ODOR COMING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO CLASSIC FORD (8540 TYLER BLVD, MENTOR, OH 44060, (440) 266-3000) WHERE IT WAS DIAGNOSED THAT THE ENGINE BOLTS WERE FRACTURED AND NOT CONNECTED TO THE VEHICLE. THE BOLTS WERE STUCK IN THE ENGINE AND CAUSED A CARBON MONOXIDE LEAK. THE DEALER STATED THAT A NEW ENGINE NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 188,000.

ENGINE WOULD STALL WHILE DRIVING AND DOESN'T WANT TO START THIS HAPPENED THREE TIMES ONCE WHILE DRIVING. THIRD TIME IT HAD TO TOWED AWAY . LOOKS LIKE FUEL NOT GETTING TO THE ENGINE OR PROBLEM WITH FUEL SYSTEM

THE DRIVE SHAFT WAS INVOLVED IN A RECALL WHICH FORD SAID THEY REPAIRED, NOW THE SAME PROBLEM IS BACK. THE DRIVE SHAFT MAKES A SERIOUS VIBRATION ESPECIALLY WHEN MOVING ALONG A FAIRLY LEVEL SURFACE WHERE THE ENGINE IS NOT DRIVING VERY STRONGLY. ESPECIALLY ON A HIGHWAY AT 35 TO 65 MPH. ALSO ESPECIALLY WHEN THE VEHICLE IS COASTING ON A HIGHWAY, ESPECIALLY IN A GRADUAL TURN WHILE COASTING.

2015 FORD TRANSIT CARGO E250 CAB FILLED WITH EXHAUST FUMES WHILE DRIVING ON INTERSTATE AND BECAME OVERWHELMING. TOOK VAN TO FORD DEALER AND THEY SAID THAT THE EXHAUST MANIFOLDS WERE LEAKING AND NEEDED TO BE CHANGED OUT. REPAIR ESTIMATE WAS $2,300.00 DOLLARS AND NOW I AM LOOKING AT A $9,000.00 DOLLAR REPAIR BILL.

VEHICLE WAS BEING DRIVEN ON A TWO-LANE ROAD AT 45 MPH WHEN SUDDENLY THE ENGINE JUST STOPPED WITHOUT BEING ABLE TO EVEN PULL TO THE SIDE OF THE ROAD. I TRADED CARS WITH MY WIFE SO SHE COULD TAKE OUR 6 KIDS HOME. TOWED THE VEHICLE TO A FORD DEALERSHIP WHO DIAGNOSED A FAULTY FUEL PUMP CONTROL MODULE. SAID THIS HAPPENS A LOT. SEVERAL OTHER FORD VEHICLES HAVE BEEN RECALLED FOR THIS REASON BUT NOT THE 2015 TRANSIT.

I WAS AT A RED LIGHT WHEN MY CAR ALL OF A SUDDEN STARTED TO OVERHEAT, THE VEHICLE ONLY HAS 64K MILES ON IT. HAVE KEPT UP WITH MAINTENANCE AND ALL OF THAT. TURNS OUT THE WATER PUMP IS BAD AND WAS LEAKING REALLY BAD. NOT SURE WHY THIS HAPPENED 3 YEAR OLD FORD VAN.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING 25 MPH, THE ENGINE MISFIRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF KISSIMMEE (1810 E IRLO BRONSON MEMORIAL HWY, KISSIMMEE, FL 34744, (407) 846-6000) WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE WINDSHIELD WIPER GROMMET LEAKED ONTO THE ENGINE, WHICH CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,435.

THIS VAN HAD A DRIVE SHAFT RECALL BEFORE WE GET THE SERVICE IT BROKE AND CAUSED LOTS OF DAMAGES INCLUDE TRANSMISSION. IT TOOK MORE THAN 3 MONTHS DURING THAT TIME WE PAID THE RENT CAR AND FORD SAID IT WILL REIMBURSE IT BUT WHEN WE CLAIM IT, FORD REFUSED PAY FOR IT AND LATER DID NOT RESPOND OUR EMAIL OR PHONE CALL.

WHILE IM DRIVING IT SHUTS OFF WHILE DRIVING LIKE THE FUEL STOPS GOING TO ENGINE.AND SOMETIMES IT WONT START WHILE STATIONARY.ALL ELETRIC COMES ON BUT JUST TURNS OVER .AGAIN LIKE NO FUEL GOING IN.NOTE I JUST BOUGHT IT 3 MONTHS AGO.STALLS ABOUT 6 TIMES A WEEK .ALMOST GOT HIT BY TRUCKS BECAUSE OF IT

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT THE FIFTH ROW SEAT DETACHED FROM THE VEHICLE ON THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SANDERS FORD INC., 1135 LEJEUNE BLVD, JACKSONVILLE, NC 28540, (888) 512-4838) WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 44,455.

FORD ISSUED RECALL 17S15 ON THE FLEXIBLE DRIVE SHAFT COUPLING, THEIR PERMANENT FIX HAS FAILED ON MY VEHICLE AFTER ONLY 45,000 MILES AND THEY HAVE BEEN NOTIFIED AND ARE REFUSING TO DO ANYTHING ABOUT IT INCLUDING WHAT IS THE RIGHT THING AND ISSUE ANOTHER RECALL. ALSO AS PART OF THE RECALL SERVICE, THEY ARE REMOVING THE HOOPS THAT CATCH THE DRIVE SHAFT WHEN THE COUPLER SEPARATES MAKING THIS AN UNSAFE SITUATION LIKELY TO CAUSE ACCIDENTS. I HAVE ATTACHED A PICTURE SHOWING CRACKS IN MY "PERMANENT FIX" DRIVE SHAFT COUPLER AS WELL AS COPIES OF MY COMMUNICATION WITH FORD AND THEIR REFUSAL TO DO ANYTHING ABOUT IT. FORD SHOULD BE SHUT DOWN FOR KNOWINGLY PUTTING UNSAFE VEHICLES ON THE ROAD. *TT *TR

WHILE AT FORD DEALER FOR CORRECTION OF A SAFETY RECALL ISSUE I REQUESTED THE DEALER TO CHECK VEHICLE OVER AND TO DETERMINE IF MY VEHICLE'S REAR BRAKE CALIPER ANCHOR PLATE OR BRACKEDS WERE INTALLED INCORRECTLY (AS THERE IS/WAS A TSB ISSUED FOR THIS MODEL AND MY VAN WAS INCLUDED. THE TSB # IS 15-0190. INSPECTION OF MY VEHICLE REVEALED THAT MY VEHICLE DOES IN FACT HAVE THIS ABNORMNAL ASSEMBLY (THE RIGHT SIDED BRACKET IS UPSIDE DOWN ON THE LEFT SIDE AND THE LEFT SIDED PLATE IS INSTALLED ON THE RIGHT. BECAUSE MY VEHICLE DOES NOT AT THIS TIME APPEAR TO BE EXHIBITING UNEVEN BRAKE WEAR AND IT HAS 41500 MILES FORD DOES NOT COVER OR REQUIRE A REPAIR AND I WAS TOLD I WOULD NEED TO HAVE A BRAKE JOB DONE AT ESTIMATED COST OF $825 DURING WHICH WOULD ALLOW THE ANCHOR PLATES TO BE CORRECTED. I FEEL THIS TSB SHOULD BE UPGRADED TO A RECALL TO CORRECT THIS MISASSEMBLY WHICH MAY AFFECT THE BRAKE PERFORMANCE OF MY VEHICLE IN THE FUTURE. I WAS TOLD I AM OUT OF WARRANTEE BY TIME AND MILEAGE AND BECAUSE MY VEHICLE HAS NOT YET BEEN EXHIBITING UNEVEN BRAKE WEAR THAT FORD DID NOT HAVE AN OBLIGATION TO FIX IT AS IT INVOLVES A TSB RATHER THAN A RECALL. MY VEHICLE WAS ONE OF THE FIRST BUILT WITH ASSEMBLY DATE 4/2014. I FEEL THAT THIS SHOULD BE MADE A RECALL IF THAT IS WHAT IT WILL REQUIRE TO MAKE FORD CORRECT THIS. I SIMPLY WANT MY VEHICLE PUT TOGETHER THE WAY IT WAS SUPPOSED TO HAVE BEEN AND TO PREVENT BRAKE ISSUES FROM OCCURING.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT WHEN THE PASSENGER SIDE SLIDING DOOR WAS LATCHED, THE DOOR AJAR WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN FORD DEALER AND THEY ADVISED THE CONTACT TO CLEAN THE DOOR LATCH, SLIDING DOOR AREA, AND ALL PARTS OF THE DOOR COMPARTMENT. THE CONTACT HEEDED THE ADVICE, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

2015 FORD TRANSIT VAN. RECEIVED RECALL 17S15 IN JUNE, 2018. MULTIPLE CALLS TO FORD DEALERSHIP TO SCHEDULE APPOINTMENT TO HAVE RECALL FIX AND THEY SAY THEY ADD ME TO THE LIST AND WILL CALL ME BACK WHEN APPIONTMENTS AVAILABLE. DESPITE MULTIPLE REQUESTS I HAVE NEVER BEEN ABLE TO GET AN APPOINTMENT. FILED COMPLAINT WITH FORD MOTOR COMPANY AND THEY SAID DEALERS ARE INDEPENDENTLY OWNED AND THEY CANNOT CONTROL THEM.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SHAMALEY FORD, 11301 GATEWAY BLVD W, EL PASO, TX 79936, (915) 591-8600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN). THE CONTACT CALLED TASCA FORD SEEKONK AT 800-737-0435 (LOCATED AT 200 FALL RIVER AVE, SEEKONK, MA 02771) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE VIBRATED AND A BANGING NOISE WAS HEARD UNDERNEATH THE VEHICLE. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND DID NOT STOP THE VEHICLE INSTANTLY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO FIRST FORD (292 WILLIAM S CANNING BLVD, FALL RIVER, MA 02721, 508-730-1000) WHERE THE TECHNICIAN STATED THAT THE VEHICLE WOULD NOT BE DIAGNOSED RIGHT AWAY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER WOULD BE CONTACTED FOR PICTURES OF THE FAILURES. THE DEALER DID NOT PROVIDE THE PICTURES AND STATED THAT IT WOULD BE TWO WEEKS BEFORE THE VEHICLE COULD BE DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT THE RUNNING BOARDS ON THE VEHICLE WERE TOO NARROW. THE CONTACT FELL OFF THE RUNNING BOARD, BUT WAS UNINJURED. THE DEALER (HOLMES TUTTLE FORD LINCOLN, 660 W AUTO MALL DR., TUCSON, AZ 85705, (866) 930-6255) STATED THAT NO FAILURES WERE FOUND WITH THE RUNNING BOARDS AND OFFERED NO ASSISTANCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SHOOK AND THE RPMS BEGAN TO LOWER. THE VEHICLE EVENTUALLY STALLED. THE CONTACT AND THE PASSENGER HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO BLAKE UTTER FORD (LOCATED AT 215 HWY 75 NORTH, DENISON, TX 75020, 903-465-5671) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE DEALER WAS STILL LOOKING TO SEE IF ANY OTHER FAILURES COULD BE PRESENT WITH THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 257,655.

ON AN ENTRANCE RAMP TO A HIGHWAY I HEARD A LOUD EXPLOSION FOLLOWED BY WHAT SOUNDED LIKE HEAVY RAIN. I IMMEDIATELY PULLED OVER AND DISCOVERED THAT SMALL FLIP-OUT WINDOW ON THE PASSENGER SIDE CARGO DOOR HAD SHATTERED INTO A MILLION PIECES THAT WERE INSIDE AND OUTSIDE THE VEHICLE. THERE WAS NO EVIDENCE THAT THIS DAMAGE WAS CAUSED BY ANYTHING HITTING IT. FOR THIS REASON MY THEORY IS THAT THIS WAS CAUSED BY SOME INTERNAL STRESS CAUSED BY THE DESIGN OR MATERIAL. I WAS THANKFUL THAT THERE WERE NO PASSENGERS THAT MAY HAVE BEEN INJURED BY THE FLYING GLASS. ALTHOUGH I AM STILL COVERED UNDER MY NEW VEHICLE 3 YEAR / 36,000 MILE BUMPER TO BUMPER WARRANTY, FORD HAS REFUSED TO TAKE RESPONSIBILITY FOR THIS DEFECT OR PAY TO REPLACE THIS WINDOW. ALTHOUGH IT IS JUST ABOUT 12"SQUARE, THEY WANT TO CHARGE ME $970 TO REPLACE IT.

WATER LEAK BETWEEN PASSENGER DOOR AND PASSENGER REAR DOOR (DOBLE DOOR)

THE DRIVE SHAFT THE RECALL HAS BEEN IN PLACE FOR OVER A YEAR. FORD STILL HAS NO FIX I'M TRYING TO SELL THE VEHICLE AND IT'S NOT FAIR FOR FORD NOT TO HAVE S FIX

OUR TRANSIT VAN HAS HAD A PROBLEM WITH SEVERE VIBRATION IN THE DRIVELINE SINCE ABOUT 25,000 MILES. OUR VAN IS SUBJECT TO RECALL 17S15. WE HAVE HAD THE "TEMPORARY FIX," (THE DRIVELINE FLEXIBLE COUPLING REPLACED) ON OUR VAN TWO TIMES AT YORK'S FORD IN HOULTON, MAINE: JULY 21, 2017 (MILEAGE 28,066) AND AGAIN ON OCTOBER 11, 2017 (MILEAGE 32,787) BUT IT HAS NOT FIXED THE SEVERE DRIVELINE VIBRATION. THE VIBRATION IS WORST AT HIGHWAY SPEEDS (65-73 MPH), AND WHEN GOING UP A HILL OR WHEN ACCELERATING. IT IS SO LOUD THAT IT SHAKES THE WHOLE VAN, MAKING IT IMPOSSIBLE TO HEAR THE RADIO OR HAVE A CONVERSATION. THE SOUND IS A VERY LOW FREQUENCY HUM, LIKE PUTTING YOUR HEAD INSIDE A SUBWOOFER. I WORRY THAT THE VIBRATION IS ALSO DAMAGING OTHER COMPONENTS, SUCH AS THE OUTPUT SHAFT BEARINGS IN THE TRANSMISSION, AND POSSIBLY THE ENGINE. ON NOVEMBER 7, 2017 I TOOK THE VAN TO A FORD DEALER IN INDIANA TO SEE IF THEY COULD FIX THE VIBRATION PROBLEM. THEY DETERMINED THAT THE CARRIER BEARING HOLDING THE DRIVESHAFT WAS LOOSE AND NEEDED TO BE REPLACED, BUT THEY WERE UNABLE TO GET FORD TO OKAY THE REPAIR. I HAVE STOPPED DRIVING THE VAN EXCEPT FOR ESSENTIAL TRAVEL BECAUSE OF THE VIBRATION PROBLEM. FROM WHAT I HAVE GATHERED READING THE FORD TRANSIT USA FORUM, A PERMANENT FIX, INCLUDING A NEW DRIVESHAFT, UNIVERSAL JOINT, AND TRANSMISSION OUTPUT YOKE, HAS BEEN INSTALLED ON MANY OF THE RECALLED VEHICLES, BUT FOR SOME REASON FORD WILL NOT DO IT ON MINE. CAN YOU HELP?

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A SEVERE VIBRATION. THE DEALER LASCO FORD (2525 OVEN RD, FENTON, MI) WAS NOTIFIED OF THE FAILURE WHERE THEY CONFIRMED THE VEHICLE HAD AN ABNORMAL SHAKE AND THE FAILURE WAS INHERENT TO THAT MODEL. PRIOR TO THE FAILURE, THE DRIVE SHAFT COUPLING WAS REPLACED AT IMLAY CITY FORD (1788 S CEDAR ST, IMLAY CITY, MI). THE CONTACT WAS INFORMED THAT THE FAILURE WAS INHERENT WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

WE CALLED THE SERVICE DEPARTMENT AT CHAPMAN FORD WE PROVIDED THE VIN NUMBER OF OUR VEHICLE AND THE CAMPAIGN NUMBER AND THEY TOLD US THERE WAS NO RECALL ON THIS VEHICLE. FOR THE CAMPAIGN WE WERE REFERRING TO, THEY TOLD US THE PART WOULD HAVE TO BE ORDERED WHICH WOULD TAKE 3 WEEKS. WE SUBSEQUENTLY CALLED ANOTHER DEALER WHO TOLD US THEY COULD DO THE TEMPORARY REPAIR THE NEXT DAY. IT APPEARS TO ME THAT CHAPMAN FORD WAS TRYING TO AVOID DOING THE TEMPORARY REPAIR. THE VEHICLE IS OVER 30K MILES AND ACCORDING TO THE RECALL SHOULD NOT BE DRIVEN UNTIL THE TEMPORARY REPAIR IS DONE, HENCE THE URGENT NEED FOR THE TEMP REPAIR TO BE DONE TIMELY.

SLIDING DOOR ALERT KEEPS GOING OFF. POSSIBLE SENSOR OR LATCH DEFECT. HAPPENS WHILE DRIVING OVER DIPS, BUMPS AND WHILE BRAKING. UNABLE TO READ DASH SYSTEM PANEL WHILE ALERT IS ON. POSSIBLE SAFETY ISSUE, AS CANNOT SEE OTHER ALERTS WHILE THIS ONE IS ON, AS IT REMAINS ON THE ENTIRE TIME I'M DRIVING AND IS A DISTRACTION. POSSIBLE SAFETY ISSUE. CHECK ENGINE LIGHT ON FUEL SYSTEM SENSOR ISSUES. AFTER PUTTING FUEL IN VEHICLE IT HAS TROUBLE RESTARTING, CAUSING ME TO FUEL VEHICLE WHILE STARTED TO REMEDY THIS. POSSIBLE FIRE HAZARD, COULD CAUSE VEHICLE TO CATCH FIRE RESULTING IN EXPLOSION/DEATH.

I AM A NHTSA REGION 10 OFFICE EMPLOYEE. I RENTED A 2015 FORD TRANSIT VAN, LICENSE PLATE #[XXX], FROM ZIPCAR ON 7/25/17 FOR THE ENTIRE DAY FOR A WORK RELATED EVENT. A FELLOW NHTSA STAFF PERSON RAN A VIN CHECK ON THE VEHICLE BY PHONE AND DETERMINED THERE WAS AN OPEN RECALL ON THE VAN. UNFORTUNATELY, I DID NOT WRITE DOWN THE VIN# OF THE SPECIFIC VEHICLE BUT WAS PROVIDED ASSISTANCE FROM NHTSA STAFF TO IDENTIFY THE # AS [XXX] (SEE THE ATTACHED DOCUMENT PROVIDE TO ME BY NHTSA STAFF PERSON, [XXX]). I THEN CONTACTED ZIPCAR AND PUT IN A REQUEST FOR ASSISTANCE, SPENDING TIME ON THE PHONE WITH CUSTOMER SERVICE AGENTS, FIRST A PERSON APPARENTLY BASED IN MEXICO, THEN ANOTHER BASED IN BOSTON. THE LAST PERSON WOULD NOT PROVIDE ME THE NAME OR CONTACT INFORMATION FOR ANY "LOCAL FLEET TEAM" MANAGER THAT WOULD LIKELY BE RESPONSIBLE FOR REPAIR/MAINTENANCE ON THE VEHICLE IN SEATTLE. I DID SPEAK WITH [XXX] (BATCH #[XXX]; HE WOULD NOT PROVIDE ME HIS LAST NAME, BUT GAVE ME HIS BATCH #...AN EMPLOYEE ID#). I HAVE NOT BEEN CONTACTED BY ANY OTHER ZIPCAR REPRESENTATIVES SINCE. I AM CONCERNED THAT ON THE DATE I RENTED THE VEHICLE THERE WERE OPEN, UNMITIGATED RECALLS OF WHICH I WAS NOT MADE AWARE BY ZIPCAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

OUR DRIVER WAS DRIVING ON THE BELTWAY WHEN HIS BRAKES LOCKED UP ON HIM. WE DROPPED IF OFF TO THE SHOP TO HAVE A LOOK AND FOUND THE RIGHT REAR CALIPER WAS FAULTY. SINCE WE WERE UNABLE TO GET THE TRUCK TO THE DEALER ( THE TRUCK IS STILL UNDER WARRANTY). WE HAD THE SHOP REPLACE THE FAULTY CALIPER. SO WE COULD GET THE TRUCK BACK ON THE ROAD. NOW I NEED TO KNOW WHY THIS IS NOT A RECALL "BRAKES" ARE CERTAINLY A SAFETY ISSUE! AND HOW DO I GO ABOUT TRYING TO GET REIMBURSED FOR THE CHARGES FOR THIS?

LOCAL FORD DEALER STILL DOES NOT HAVE PART REQUIRED FOR SAFETY RECALL NOTICE 17S15 REGARDING CRACKED FLEXIBLE DRIVEWAY COUPLING. THE SAFETY RECALL THAT WENT OUT IN JULY STATED THAT "PARTS FOR THE INTERIM REPAIR ARE CURRENTLY AVAILABLE" YET I HAVE BEEN TOLD ON 2 SEPARATE OCCASIONS BY THE PELLETIER FORD SERVICE MANAGER THAT PARTS HAVE NOT ARRIVED.

CLUSTER HAVE MASSAGE FAULT FILTER IS OVERLOADED. I HAVE CHANGE DPF FILTER AND SENSORS 3 MINES AGO. AND DPF SISTEM IS WORKING PROPERLY NO ANY CODES BUT CLUSTER STILL HAVE A MASSAGE

DRIVESHAFT FLEXIBLE COUPLING REPLACEMENTTHE FLEXIBLE COUPLING BETWEEN THE TRANSMISSION AND DRIVESHAFT IN CERTAIN 2015 TO 2017 TRANSIT VEHICLES MAY PREMATURELY DETERIORATE AND CRACK WITH INCREASING MILEAGE. A CRACKED FLEXIBLE COUPLING WILL RESULT IN AN OVERT MOANING NOISE FROM UNDERNEATH THE VEHICLE, ALONG WITH TACTILE VIBRATION. CONTINUED DRIVING WITH A CRACKED FLEX COUPLING MAY CAUSE SEPARATION OF THE DRIVESHAFT, RESULTING IN A LOSS OF MOTIVE POWER WHILE DRIVING, OR UNINTENDED VEHICLE MOVEMENT IN PARK WITHOUT THE PARKING BRAKE APPLIED. IN ADDITION, SEPARATION OF THE DRIVESHAFT FROM THE TRANSMISSION CAN RESULT IN SECONDARY DAMAGE TO SURROUNDING COMPONENTS, INCLUDING BRAKE AND FUEL LINES.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING 50 MPH, THE VEHICLE VIBRATED AND A LOUD NOISE WAS HEARD. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE DRIVE LINE COUPLER WAS FRACTURED AND FRACTURED INTO PIECES, WHICH DESTROYED THE COOLANT LINES AND THE TRANSMISSION. THE VEHICLE WAS TAKEN TO A DEALER LOCATED ON 16005 VALLEY BLVD, FONTANA, CA 92335 AT PHONE NUMBER: 888-266-0257, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND THE DRIVELINE COUPLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY WOULD PAY $2,500, BUT THE CONTACT WOULD BE RESPONSIBLE FOR THE BALANCE. CASE NUMBER: CAS12332825 WAS PROVIDED. THE FAILURE MILEAGE WAS 134,067.

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT THE HIGH-PRESSURE FUEL PUMP LEAKED INSIDE THE ENGINE COMPARTMENT. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE HIGH-PRESSURE FUEL PUMP WAS REPLACED AT ASHE COUNTY FORD DEALER, (409 E 2ND ST, WEST JEFFERSON, NC 28694) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.*BF*JB

STATIONARY VEHICLE; PARKED, DRIVER OUTSIDE VEHICLE WALKED AROUND TO FRONT PASSENGER DOOR; PASSENGER OPENED FRONT PASSENGER DOOR, AND A BREEZE NO MORE GUSTY THAN 1 MPH WAS ALL IT TOOK FOR THE DOOR TO HYPER EXTEND BEYOND HINGE MECHANISM, AND DOOR BROKE ACCESSORY DOOR CLOSING PART, PREVENTING IT FROM TIGHTLY CLOSING AS IT SHOULD. DOOR AJAR ALARM BEEPS, AND THE BODY IS DAMAGED NEAR FENDER OF FRONT PASS WHEEL. EXTREMELY DANGEROUS AND POORLY MADE PART; IF FORD DOOR CAN BREAK EASILY, I. A BREEZE, THEY ARE UNFIT FOR THE GENERAL PUBLIC TO DRIVE THEM UNLESS ON CERTAIN DAYS OF SPECIFIC WEATHER OR CLIMATE PATTERNS ARE PREDICTABLE. DEALERSHIP REFUSED RESPONSIBILITY AND TOLD ME TO "TAKE IT TO A BODY SHOP WHERE THEY DEAL WITH BODY DAMAGE." FORD WAS NOT INTERESTED IN FURTHER COMMUNICATIONS. AUTO SHOP ESTIMATES $1100 FOR A NEW DOOR.