NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2002 GMC Envoy. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
ELECTRICAL PROBLEM UNDER DASH. DASH LIGHTS, ODOMETER, AND GEAR POSITION INDICATOR LIGHT INOPERATIVE. DEALER IS CHANGING THE DASH CLUSTER MODULE. *TR
VEHICLE HAS HAD NUMEROUS ELECTRICAL PROBLEMS. MIRRORS WON'T ADJUST, SEAT WON'T ADJUST, RADIO DOESN'T WORK, SERVICE ENGINE LIGHT COMES ON, SERVICE AIR BAG LIGHT COMES ON, CAR STALLS AT TRAFFIC LIGHTS, CRUISE CONTROL WON'T WORK UNLESS I TURN OFF ENGINE AND RESTART. VEHICLE WAS SERVICED BY ONE DEALER WHO COULD NOT FIND ANYTHING WRONG. SECOND DEALER COULD ONLY FIND AIR BAG MODULE BURNED UP AND CHARGED $1500 TO REPLACE. *TR
THE FUEL PUMP MODULE ON THE VEHICLE BEGAN LEAKING. THIS LEAK ULTIMATELY LEAD TO GASOLINE POURING ALL OVER THE ROAD. ONE QUARTER OF A TANK OF FUEL SPILLED FROM THE TANK IN APPROXIMATELY ONE QUARTER MILE. THERE EASILY COULD HAVE BEEN A FIRE. I ENDED UP WALKING HOME. *TR
2002 GMC ENVOY FUEL LEAK, SPECIFICALLY THE FUEL MODULE. *TR
AFTER PULLING AWAY FROM A STOP LIGHT AT A NORMAL PACE AND REACHING A SPEED OF ALMOST 50MPH THERE WAS A LOUD CLUNK AND A RRRRR SOUND COMING FROM UNDER THE VEHICLE. THE VEHICLE BEGAN TO SLOW AS THE RPM'S WENT UP, ALL FORWARD DRIVE WAS GONE. WE ALMOST GOT REARENDED... THERE WAS NO WARNING AT ALL THAT THERE WAS A PROBLEM OR WAS GOING TO BE A PROBLEM ,IT JUST BROKE..DEALER SAYS NEED NEW TRANSMISSION.. APPARENTLY GM HAS A SUN GEAR ISSUE WITH THIS TYPE OF TRANSMISSION.. *TR
2002 GMC ENVOY SLT. ENGINE STALLS AT HIGHWAY SPEEDS. LOSS OF POWER BRAKES AND STEERING. ENGINE WILL NOT RESTART FOR ANYWHERE FROM 20 TO 30 MINUTES. THIS IS THE 5TH TIME THAT THIS HAS HAPPENED TO ME IN THE PAST 4 YEARS. 4 TIMES ON THE FREEWAY AND ONCE ON A SURFACE ROAD. THIS TIME I WAS WITH MY WIFE AND 11 MONTH OLD DAUGHTER. I WAS NOT ABLE TO PULL THE CAR OVER TO A SAFE LOCATION. I ENDED UP IN THE LEFT SHOULDER IN NEXT TO THE FAST LANE WITH ONLY ABOUT A FOOT OF SPACE TO MY RIGHT WHERE THE CARS WERE WHIZZING BY. I CANNOT TELL YOU THE TERROR THAT I FELT, AS MY DAUGHTER WAS IN HER CHILD CAR SEAT ON THAT SIDE AS THE CARS PASSED HONKING. THIS VEHICLE IS VERY UNSAFE. I HAVE READ MANY INTERNET POSTINGS AND IT APPEARS THAT THIS PROBLEM OCCURS OFTEN WITH THIS MAKE AND MODEL, YET WHENEVER I TAKE THE VEHICLE TO THE DEALERSHIP ALL I GET IS: NO CODES ARE DISPLAYED, WE CAN'T DUPLICATE THE PROBLEM, OR THEY START THROWING PARTS AT IT. SO FAR I HAVE REPLACED A FUEL PUMP AND A CRANK ANGLE SENSOR, HAD THE FUEL INJECTORS CLEANED. THE PROBLEM PERSISTS. I WANT TO MAKE SURE THAT MY DESCRIPTION IS CLEAR. THE ENGINE TEMPERATURE IS NORMAL, VOLTAGE IS NORMAL, OUTSIDE TEMPERATURE CAN BE HOT, WARM OR COLD, IT CAN BE DAY OR NIGHT. IT HAS HAPPENED IN ALL OF THESE CONDITIONS. WHAT IS WORSE IS THAT I CANNOT RESTART THE ENGINE FOR AROUND 20-30 MINUTES, PRESUMABLY THERE IS SOME SORT OF RESET ON THE COMPUTER ECM/PCM THAT OCCURS THAT GRANTS ME THE RIGHT TO NOW DRIVE MY VEHICLE AGAIN? THIS IS UNACCEPTABLE. MY DAUGHTER, MY WIFE OR I COULD HAVE BEEN INJURED OR EVEN KILLED. I HAVE NEVER COMPLAINED ABOUT THIS BEFORE EXCEPT TO THE DEALER BUT NOW THAT I HAVE A BABY, I AM LIVID. I AM A VERY EXPERIENCED DRIVER AND HAVE ALWAYS BEEN ABLE TO PULL THE VEHICLE TO SAFETY EVEN WITHOUT THE POWER ASSISTED BRAKES OR STEERING. I VERY MUCH WORRY ABOUT LESS EXPERIENCED DRIVERS SUCH AS MY WIFE WHO IS FROM A FOREIGN COUNTRY AND HAS ONLY BEEN DRIVING FOR TWO YEARS. IF SHE HAD BEEN DRIVING WE WOULD HAVE. *TR
2002 GMC ENVOY COOLING FAN CLUTCH . GMC NEEDS TO RECALL THIS PROBLEMS . FOR YEARS THIS HAS BEEN AN ISSUE AND NOTHING HAS BEEN DONE. TIME FOR GMC TO TAKE CARE OF THE CUSTOMER!! *TR
2002 GMC ENVOY XL HAS A PROBLEM WHEN I FILL WITH GAS IT DOES NOT SHUT OFF BUT OVERFLOWS ONTO THE PAVEMENT UNDERNEATH THE CAR. *TR
MY WIFE WAS DRIVING OUR 2002 GMC ENVOY ONTO A LOCAL EXPRESSWAY WHEN SHE TRIED TO ACCELERATE, SHE HEARD A LOUD NOISE FROM THE ENGINE/TRANNY AREA, THEN NOTICED HIGH RPMS AND THE TRANSMISSION NOT SHIFTING, SHE IMMEDIATELY PULLED OVER. I CAME TO HER LOCATION AND NOTICED LOSS OF REVERSE AND A "WHINE" COMING FROM THE TRANSMISSION, THE VEHICLE WAS TOWED TO THE LOCAL GMC DEALER, THAT SAME DAY IT WAS DIAGNOSED AS THE SUN SHELL. IT APPEARS THAT THIS IS A COMMON FAILURE, I WILL BE PURSING THIS FURTHER WITH GM. *TR
EXHAUST MANIFOLD LEAK. *TR
ON THE WAY HOME FROM GALVESTON , TX AFTER SPENDING TIME AT THE BEACH . THE WINDOW SWITCHES WOULD NO LONGER WORK . THEIR WAS NOISE IN THE ARM REST. *TR
MY WIFE AND I WERE HEADED SOUTHBOUND ON 685 IN ROUND ROCK, TX IN OUR 2002 GMC ENVOY AT APPROX. 9:35 PM WHEN A DRIVER IN A MINI VAN RAN A RED LIGHT AT THE INTERSECTION OF 685 AND GATTIS SCHOOL RD. OUR VEHICLE STRUCK THEM IN THE REAR PASSENGER QUADRANT. THE SPEED LIMIT IS 60 MPH AT THIS INTERSECTION AND WE DID NOT HAVE TIME TO BRAKE. EVEN THOUGH THE FRONT OF OUR VEHICLE WAS CRUSHED INTO THE ENGINE COMPARTMENT, NO AIRBAGS DEPLOYED. MY WIFE, WHO IS IN THE HABIT OF WEARING HER SEATBELT (ALTHOUGH WE STILL CANNOT CONFIRM ONE WAY OR THE OTHER) STRUCK THE REAR VIEW MIRROR WITH HER HEAD WITH ENOUGH FORCE TO BREAK A HOLE IN THE WINDSHIELD WHERE IT WAS ATTACHED AND BREAK THE WINDSHIELD AROUND IT. SHE WAS TRANSPORTED TO THE HOSPITAL WITH A CONCUSSION AND HAD FOR A TIME GONE INCOHERENT AND UNRESPONSIVE WITH SHORT TERM MEMORY LOSS. SHE HAS HAD DAILY HEADACHES SINCE WITH SOME EXTREMELY SEVERE. SHE ALSO HAD MULTIPLE SEVERE CONTUSIONS DOWN HER LEFT SIDE, PARTICULARLY IN HER UPPER LEFT THIGH WITH A LARGE HEMOTOMA THAT IS STILL GIVING HER PROBLEMS. OUR VEHICLE WAS SUBSEQUENTLY TOTALED BY THE INSURANCE COMPANIES. WE HAVE CONTACTED GM ABOUT THE FAILURE OF THE AIRBAGS TO DEPLOY AND THEY ARE CURRENTLY INVESTIGATING AND SENT AN INVESTIGATOR TO DOWNLOAD THE COMPUTER INFORMATION LAST WEEK. THERE IS A POLICE REPORT THAT WAS FILED BY THE TEXAS DPS INVESTIGATING OFFICER. *TR
I OWN A 2002 GMC ENVOY BOUGHT USED AND IT HAS BEEN A NIGHTMARE SINCE I BOUGHT IT THANKFULLY I PURCHASED AN EXTENDED WARRANTY. NOW THEY SAY THE MAIN FUSE BLOCK HAS GONE BAD, HOW I COULDN'T GUESS, AND THEY SAY IT IS NOT COVERED UNDER THE WARRANTY. IS THIS NOT AN ELECTRICAL HAZARD THAT SHOULD BE COVERED BEFORE SOMETHING DRASTIC HAPPENS, I CAN'T BELIEVE I'M THE ONLY ONE THIS HAS HAPPENED TO CONSIDERING EVERYTHING THAT HAS GONE WRONG WITH THIS VEHICLE! *TR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE BRAKE LIGHT IN THE REAR WINDOW FEELS OUT OF POSITION AND THIS OCCURRED OFTEN ON THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER STATED THAT THIS WAS NOT A MAJOR ISSUE. THE SAFETY RISK WAS EVIDENT WHEN THE CONTACT FAILED TO PASS INSPECTION DUE TO THE BROKEN BRAKE LIGHT. THE CURRENT MILEAGE WAS 95,000 AND THE FAILURE MILEAGE WAS 85,000.
ROARING SOUND, NO POWER, VEHICLE CAN BARELY REACH 30MPH, LOUD NOISE HAS EXISTED FOR LONG TIME (SEVERAL YEARS) AND THE POWER PROBLEM USUALLY RESOLVED AFTER ABOUT 5 MINUTES. THIS IS A DEFECT. I FOUND HUNDREDS OF OWNERS COMPLAINING OF SAME PROBLEM ON LINE. DEALER REPLACED FAN CLUTCH. *TR
AFTER STARTING THE CAR, A BURNING SMELL ENTERED THE CABIN. NOTICED THE VOLT GAUGE WAS ONLY READING ABOUT 9 VOLTS INSTEAD OF THE USUAL 14. TOOK CAR IN FOR CHECK UP, AND FOUND THE ALTERNATOR HAD FAILED. AFTER REMOVING ALTERNATOR FOUND THAT THE PULLEY COULD NOT BE TURNED AS THE UNIT HAD SEIZED UP. THIS ALSO DAMAGED THE TENSIONER WHICH HAD TO BE REPLACED ALONG WITH THE SERPENTINE BELT. THE MECHANIC INDICATED THAT WE WERE VERY CLOSE TO HAVING A FIRE. *TR
THE TRANSMISSION WOULD "CLUNK" UPON STARTING AND STOPPING. ONE DAY WHILE DRIVING THERE WAS A BANG AND THEN THE GEARS WOULD NOT SHIFT FROM 1ST TO 2ND WITHOUT REVVING THE ENGINE VERY HIGH AND THEN LETTING OFF THE GAS. THE NEXT MORNING THERE WAS NO REVERSE. THE DEALER SAID IT WAS THE REVERSE SUNSHELL GEAR THAT BROKE. IT WAS REPLACED. *TR
I OWN A 2003 GMC ENVOY XLT SERVICE ENGINE LIGHT IS ON RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THIS IS A CRACKED FUEL TANK. DEALER SHOWED ME WHERE THE FUEL WAS LEAKING IT WAS LEAKING ON A WELD THAT ATTACHES THE FILLER HOSE TO THE FUEL TANK. THIS CERTAINLY ISN'T A WEARABLE PART AND IT DOESN'T RECEIVE MUCH CORROSION DUE TO BEING A FLORIDA CAR. THERE ARE MANY FORUMS ON THE INTERNET AND MANY VEHICLE OWNERS THAT HAVE THE SAME PROBLEM. I WOULD THINK THAT A FUEL LEAK MAY LEAD TO EXTREMELY HAZARDOUS SITUATION FOR ALL MOTOR VEHICLE OWNERS. I UNDERSTAND AN INVESTIGATION HAS BEEN RAISED AND CLOSED. IT IS UNFAIR THAT GM MANUFACTURES A FUEL TANK THAT COULD BE A RISK TO ITS CONSUMERS. THIS CASE NEEDS TO BE REVISITED AND REOPENED. *TR
2002 ENVOY SLT ALSO WHEN SLOWING DOWN TO AN IDLE HAS SHUT OFF ENGINE. PUT UP IN PARK AND WILL START BACK UP. DASH LIGHT STATES SERVICE ENGINE AND SERVICE ON STAR. HAVE NOT BEEN ABLE TO FIX PROBLEM YET. *TR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. HE STATED THAT THE PASSENGER SIDE SEAT BELTS WOULD NOT RETRACT. THE DEALER STATED THAT A DEFECTIVE RETRACTOR COULD HAVE CAUSED THE FAILURE HOWEVER; THEY DID NOT INSPECT THE VEHICLE. THERE IS A RECALL FOR THE SEAT BELTS (NHTSA CAMPAIGN ID #04V201000) HOWEVER; THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED. AS OF JUNE 24, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT WAS UNABLE TO ACCESS THE REAR DRIVER AND PASSENGER DOORS BECAUSE THEY FAILED TO UNLATCH AND LATCH PROPELY. THE FAILURE WAS CONTRIBUTED TO THE CLOSURE LATCH ASSEMBLY. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 05V494000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH); HOWEVER, THE REMEDY DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 135,000 AND CURRENT MILEAGE WAS 150,000.
GAS TANK LEAK AT FILLER NECK TUBE CAUSED FUEL LEAK. NO FIRE OR DAMAGE OCCURRED. REPAIRED REQUIRED REPLACEMENT OF THE ENTIRE FUEL TANK. IT IS NOTEWORTHY, THAT THE REPLACEMENT TANK IS REINFORCED AT THE FILLER NECK TUBE. *TR
2002 GMC ENVOY - THE CLUSTER PACKAGE ON MY TRUCK HAS COMPLETELY GONE OUT, I CAN NOT SEE ANYTHING ON MY DASH BOARD AND WHEN I TOOK IT BACK TO THE DEALER FOR REPAIRS DUE TO THE RECALL # 03V096000, ADVISED ITS FOR CALIBRATION ONLY AND MY VEHICLE NEEDS A CLUSTER REPLACEMENT. THIS IS A HAZARD THE CLUSTER PACKAGE WILL NOT RESTART THIS IS A DAILY OPERATION. *TR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 50-70 MPH, THE ENGINE FAILED AND THE VEHICLE LOST TOTAL POWER. THE FAILURE HAS OCCURRED ON FOUR OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FROM WHERE IT WAS PURCHASED THREE TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN OUT OF TOWN DEALER AND HAS CURRENTLY BEEN IN THE SHOP FOR FOUR WEEKS. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THE FAILURE WAS NOT UNDER WARRANTY. THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILEAGE WAS 56,000.
TL*THE CONTACT OWNS A 2002 GMC ENVOY XL. WHILE DRIVING 70 MPH, SMOKE APPEARED FROM THE VENTS ON THE DASHBOARD. THE CONTACT STOPPED THE VEHICLE AND CALLED THE POLICE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE PANEL CLUSTER GAUGE MELTED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 97,000 AND FAILURE MILEAGE WAS 96,000.
I WAS INVOLVED IN A ACCIDENT ON 2/21/08 AT 2:00PM THE ACCIDENT INVOLVED THREE CARS. I WAS DRIVING A 2002 GMC ENVOY 1ST CAR CROSSED THREE LANES OUT OF CONTROL I HIT THE CAR AND ANOTHER CAR HIT ME FROM BEHIND THE APPROXIMATE SPEED WAS 45 MILES AN HOUR. MY AIRBAGS DID NOT DEPLOY NOR DID MY SEATBELTS LOCK CAUSING ME GREAT BODILY INJURY BY HITTING THE STEERINGWHEEL AND FORCING MY LEGS UP UNDER THE DASHBOARD. *TR
WE HAVE A 2002 GMC ENVOY WITH APPROX 77,000 MILES, THE TRUCK HAS STRONG SCENT OF FUEL IN THE GARAGE AND OUT DOORS. I UNDERSTAND THAT THE FUEL PUMP MODULE CORRODES AND IS COMMON PROBLEM ON THESE VEHICLES. I BELIEVE THAT GM SHOULD COVER THIS UNDER RECALL COULD HAVE SERIOUS FIRE. I BELIEVE IT IS AN ENGINEERING DEFECT. *TR
NORMAL DRIVING CONDITIONS. EXITING FROM PARKING LOT, HEARD LOUD BANG, CAR JERKED, CAME TO A COMPLETE STOP. LIMPED CAR HOME(1/2 MILE). UPON FURTHER INSPECTION 2002 GMC ENVOY HAD NO REVERSE GEAR. RESEARCHING ONLINE SHOWS 4L60E TRANSMISSION, REACTION SUNSHELL & REACTION SUNGEARS PREMATURELY FAIL DUE TO SUBSTANDARD PARTS. *TR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE MAKING A LEFT HAND TURN AT 5 MPH, THE VEHICLE MADE A WHINING NOISE AND CATAPULTED FORWARD. THE VEHICLE SHIFTED GEARS AND THE SPEED DECREASED. THE GEARS RETURNED TO NORMAL AND THE CONTACT WAS FINALLY ABLE TO PULL OVER. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THE REVERSE GEAR FAILED AND THE FIRST AND SECOND GEARS WERE BARELY FUNCTIONING. THE DEALER STATED THAT THE SUNSHELL IN THE TRANSMISSION NEEDED TO BE REPLACED IN THE TRANSFER CASE. THE PREVIOUS DAMAGES LED TO THE ENTIRE TRANSMISSION NEEDING TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBERS 03V075000, 01V283000, AND 01V334000. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 63,000.
TL*THE CONTACT OWNS A 2002 GMC ENVOY. UPON ENTERING THE VEHICLE, THE CONTACT SMELLED AN EGG ODOR AND DETECTED FUMES ALONG WITH A BURNING SMELL. THE CONTACT DID NOT DRIVE THE VEHICLE. THREE WEEKS LATER, THE VEHICLE WAS TAKEN TO A DEALER AND THEY DISCOVERED THAT THE FRONT DOOR MULTI-FUNCTION SWITCH BURNED, MELTED, AND NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 4/16/08 *CN
2002 GMC ENVOY SLT 60K...WENT OUTSIDE TO START CAR AND HAD A LOUD SWISHING SOUND...TRIED TO PUT IN REVERSE...WOULD NOT GO...HAD TO PUSH OUT TO GET TO WORK...EXTREMELY HIGH RPMS (3500-4500) TO GET THROUGH FIRST...IT ALSO IS JUMPING GEARS...IF YOU TRY TO GO OVER 50 MPH THE CAR WILL REDLINE...WAS TOLD REVERSE REACTION SHELL/SUN SHELL GEAR...THEY HAD A BUNCH OF NAMES FOR IT...WAS DEFECTIVE AND FAILED...WE NEVER TOWED W/ THIS VEHICLE, NEVER GOT STUCK (THE GM SERVICE PRO STATED THAT THIS WAS POSSIBLY THE REASON FOR FAILURE)...THE VEHICLE IS MAYBE DRIVEN 10K MILES A YEAR...WE HAVE HAD NOTHING BUT PROBLEMS W/ THIS THING...WE ALREADY HAVE REPLACED THE CLUTCH FAN LAST YEAR...AND HAD NUMEROUS LITTLE PROBLEMS SINCE...ALL THE POSTS I HAVE READ CLEARLY SHOWS THERE NEEDS TO BE A RECALL...THE PRICES I HAVE SEEN ON POSTS IS RIDICULOUS TO REPAIR THE TRANSMISSION...$2K TO $3K...SO FOR NOW IT IS SITTING IN MY DRIVEWAY...I WILL GET THE QUOTE THIS WEEK FROM MY MECHANIC AND AM NOT LOOKING FORWARD TO IT. *TR
TRANSMISSION FAILURE AT 60,000 MILES DUE TO DEFECTIVE PARTS INSTALLED DURING THE ORIGINAL MANUFACTURING PROCESS. *TR
I WAS DRIVING ALONG INTERSTATE 75 AT NIGHT WITH MY 3 YEAR OLD, 16 YEAR OLD, AND 18 YEAR OLD NEPHEW RETURNING TO COLLEGE AFTER WINTER BREAK ON JAN. 2,003. WE WERE LEFT STRANDED ON THE SIDE OF THE HIGHWAY, AFTER WE ALMOST WRECKED. THE GEARS WERE JUMPING BACK AND FORTH FROM 2 WHEEL TO WHEEL DRIVE. I TOOK TO A LOCAL GM DEALER AND THEY TOLD ME THAT IT WOULD COSTS ME 2500 TO REPAIR-THE PROBLEM THE FRONT DIFFERENTIAL. I CONTACTED THE 1800 GM SERVICE LINE AND THEY SAID THAT THEY WOULD NOT BE ASSISTING WITH REPAIRS DUE TO MILEAGE. I ASKED AROUND AT DIFFERENT AUTO REPAIR AND TRANSMISSION SHOPS AND THEY SAID THAT GM KNOWS THEY HAVE A PROBLEM WITH THE DIFFERENTIAL IN ENVOYS, TRAILBLAZERS, AND ISUZUS. EVEN IF THE PROBLEM GETS FIXED, IM TOLD THERE IS NO GUARANTEE THAT THE PROBLEM WILL NOT HAPPEN AGAIN UNTIL GM ADDRESSES THE ACTUAL PROBLEM WITH THE DIFFERENTIALS. I BELIEVE MY GEAR PROBLEM CAUSED THE DIFFERENTIAL TO FAIL. MEANWHILE I AM STUCK WITH A CAR THAT I HAVE TO PAY FOR ANOTHER YEAR AND A HALF ON. IT IS REALLY AN INCONVENIENCE TO ME. I CANNOT AFFORD THE REPAIR, THE CAR SITS IN THE DRIVEWAY. IM BEHIND ON MY CAR PAYMENT, HAVING TO RENT A CAR TO DRIVE TO WORK. GM SHOULD BE HELD ACCOUNTABLE. OTHER PROBLEMS INCLUDE THE CLUTCH FAN GOING OUT, COSTING ME OVER $500 TO REPAIR ON MY OWN. GM REFUSED TO HELP. THIS WENT OUT AT 33,000, SHORTLY AFTER PURCHASE. I AM REALLY BURDENED RIGHT NOW AND DON'T KNOW WHAT TO DO. *TR
I HAVE A 2002 GMC SLT, WHICH IS LEAKING GAS. I HAVE HAD MY VEHICLE TOWED TO MY MECHANIC, WHICH IS IN PROCESS OF GETTING A PART FROM THE CHEVROLET DEALER TO FIX THE LEAK. *TR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHEN THE CONTACT APPLIES THE BRAKES, THE FRONT END OF THE VEHICLE MAKES A RATTLING NOISE. THE DEALER STATED THAT THE CONTROL ARM BUSHING WAS THE CAUSE OF THE FAILURE AND REFERENCED NHTSA CAMPAIGN ID NUMBER 01V126000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 88,000 AND FAILURE MILEAGE WAS 85,000. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 20 MPH UPHILL IN ICY WEATHER, THE VEHICLE SLID OFF THE ROAD. NONE OF THE AIR BAGS DEPLOYED AND THE VEHICLE WAS COMPLETELY DESTROYED. THE PASSENGER WAS SEVERELY INJURED. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. HE HAS A COPY OF THE POLICE REPORT. THE CURRENT AND FAILURE MILEAGES WERE 115,000. UPDATED 01/07/08 *BF UPDATED *JB
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE APPLYING PRESSURE TO THE BRAKE PEDAL, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. A MECHANIC STATED THAT THE CAUSE OF THE FAILURE WAS THE SUSPENSION SYSTEM. SHE TOOK THE VEHICLE TO AN AUTHORIZED LOCAL DEALER AND THEY STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V126000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT DID NOT FILE A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 79,000 AND CURRENT MILEAGE WAS 79,350.
IN LATE 2007, MY WIFE BEGAN SMELLING A STRONG ODOR OF GASOLINE COMING FROM IN AND AROUND OUR 2002 GMC ENVOY XL. THE ODOR IS PRESENT WHETHER THE TANK IS FULL OR NEAR EMPTY. *TR
MANUFACTURE KNEW OF INFERIOR COMPONENTS WITHIN MY VEHICLES TRANSMISSION AND DID NOT ISSUE A RECALL. EXISTING SERVICE BULLETIN #00-07-30-022C DATED DEC 10, 2004 (WITHIN MY WARRANTY PERIOD) INDICATES SAME ISSUE I EXPERIENCED IN MY VEHICLE ON 10/23/2007. BULLETIN TITLE STATES REPLACE REACTION SUN SHELL WITH MORE ROBUST HEAT TREATED PARTS". THIS WAS KNOWN WHILE MY VEHICLE WAS STILL UNDER WARRANTY. FAILURE HAPPENED AFTER STANDARD WARRANTY EXPIRED. *TR
MY HEADLIGHT DRIVER MODULE FUSE CAUGHT FIRE AND CAUSED A FIRE IN MY FUSE BOX IN WHICH I HAD TO USE A FIRE EXTINGUISHER TO PUT OUT. THE DEALERSHIP INFORMED ME THAT THE FUSE GOT HOT AND INSTEAD OF SHORTING OUT AND BLOWING THE FUSE IT CAUGHT FIRE. HAD I NOT BEEN IN MY DRIVEWAY MY VEHICLE WOULD HAVE BURNT COMPLETELY TO THE GROUND. THIS IMPOSES A MAJOR SAFETY HAZARD. THE VEHICLE HAS BEEN SITTING AT THE DEALERSHIP FOR 3 WEEKS WHILE GMC DECIDES WHAT THEY WILL DO. *TR
2002 GMC ENVOY BEGAN TO EMIT OVERWHELMING ODORS. THE INTERIOR OF THE CAR AND EXTERIOR OF THE CAR SMELLS STRONGLY OF LEAKING FUEL. THE VEHICLE MUST BE PARKED IN MY DRIVEWAY TO PREVENT VAPORS FROM ACCUMULATING IN MY GARAGE AND SEEPING INTO MY HOME. THE LEAKING ODORS INTO THE GARAGE AND HOUSE HAVE CAUSED ME TO HAVE SEVERE HEADACHES. THE CAPTURED VAPORS IN MY GARAGE PRESENTED A SEVERE FIRE HAZARD. I TOOK MY VEHICLE TO A LOCAL MECHANIC WHO REPORTED TO ME THAT THE FUEL PUMP ASSEMBLY ON TOP OF THE FUEL TANK WAS LEAKING DUE TO CORROSION ON SEVERAL OF THE TUBES THAT TRANSPORT FUEL. HE STATED THIS IS AVERY COMMON PROBLEM ON THE GMC ENVOYS AND THAT HE HAS REPAIRED MANY OF THEM FOR THE SAME PROBLEM. *TR
ROAD UNDER CONSTRUCTION HOLE IN ROAD OVERCORRECTED AND WENT INTO AIR SUV ROLLED SEVERAL TIMES. DAMAGE TO FRONT AND REAR. DRIVERS SIDE OF CAR DAMAGED FROM FRONT TO REAR. AIR BAGS FRONTAL OR SIDE DID NOT DEPLOY. GMC 2002 ENVOY ONE OWNER WITH LESS THAN 46,000 MILES. CAR WAS TOTALED BY INSURANCE COMPANY. *TR
NOTICED THE SMELL OF GAS. TOOK TO DEALER WHERE PURCHASED. FUEL PUMP WAS FINE, BUT THE TUBE HAD CORRODED. EXTENDED WARRANTY PURCHASED WILL NOT COVER THIS BECAUSE THE PUMP DID NOT FAIL. FAILURE WAS DUE TO CORROSION. THE VEHICLE IS ONLY 5 YEARS OLD! COST ESTIMATE IS OVER $600.00 TO FIX. HAVE TO REPLACE PUMP ALSO. WHEN REPAIRED, I WILL ASK FOR THE OLD PART. THIS VEHICLE HAS BEEN IN SHOP FOR REPAIRS MORE THAN ANY ONE I HAVE EVER OWNED. (FRONT WHEEL BEARINGS WENT AT ABOUT THE SAME TIME, BUT WERE COVERED UNDER THE WARRANTY). *JB
WHEN HAVING MY 02' ENVOY SERVICED AND STATE INSPECTION BY MY GMC DEALER THE SERVICE MANAGER CALLED AND TOLD ME, I WOULD NEED TO R/R MY FRONT ROTORS. THE PADS WERE HALF WORN BUT THE ROTORS SMOOTH SURFACE DID NOT EXIST. IT LOOKED LIKE THEY WERE NOT MACHINED THOROUGHLY. SER. MGR THOUGHT I LIVED NEAR THE SHORE, STATING SALT WATER WOULD USUALLY CAUSES THIS. I DO NOT LIVE NEAR THE SHORE AND DO NOT GO THE BEACH. I DRIVE THIS VEHICLE TO AND FROM WORK ALL HIGHWAY DRIVING. MY VEHICLE HAS 41225 MI AND HAS ALWAYS BEEN SERVICED BY GM. I HAVE OWNED GM VEHICLES FOR 38 YRS AND THE CARS WITH ROTORS NEVER LOOKED LIKE THIS. THIS LOOKS LIKE A MANUFACTURING IMPERFECTION. FROM REVIEWING THE ODI LIST FOR THIS VEHICLE, OTHERS HAVE ALSO DOCUMENTED SIMILAR COMPLAINTS. IF I DID NOT BRING THE VEHICLE IN FOR THE STATE INSPECTION I WOULD NEVER HAVE KNOW THIS DEFECT EXISTED. THIS GAVE ME NEITHER WARNING IN BRAKING, STABILITY NOR SQUEALING/TICKING FROM EARLY WARNING SYSTEM. I SHOULD HAD ASKED FOR OLD ROTORS OR TAKEN A PICTURE. FRONT ROTORS AND PADS REPLACED AT MY EXPENSE. *TR
A COUPLE OF MONTHS AGO I TOOK MY VEHICLE IN FOR SEVERAL COMPLAINTS AND A REPAIR UNDER WARRANTY. I EXPLAINED TO THE DEALER THE LOUD FAN NOISE, LOSS OF POWER DURING THIS NOISE, WHICH HAPPENED OCCASIONALLY UPON START UP AND DISAPPEARED AFTER A MILE OR TWO OF TRAVEL. AT THIS TIME I WAS TOLD THEY COULD NOT LOCATE THE PROBLEM. NOW THE NOISE IS CONSTANT. I HAD A MECHANIC DRIVE IT DURING THIS NOISE AND HE INDICATED IT WAS A FAILED CLUTCH FAN. IN MY RESEARCH TO FIND A TSB (AKA TECHNICAL SERVICE BULLETIN) RELATED TO MY ISSUE, I WAS ABLE TO FIND SUCH A BULLETIN, AMONGST MANY CUSTOMER COMPLAINTS WITH THE SAME ISSUE. *JB
TRANSMISSION SUN GEAR FAILURE ON MY 2002 GMC ENVOY AT 56,000 K. GM IS ONLY PICKING UP 50% OF THE $1747.00 BILL.
I HAVE A 2002 GMC ENVOY THAT IS APPARENTLY EXPERIENCING A FUEL VAPOR LEAK. I TOOK IT OT THE DEALER (FRANKLIN GMC, TN) AND HE SAID IT WAS A KNOWN PROBLEM; HOWEVER, GMC HAS NOT INITIATED A RECALL PROCESS. HE TOLD ME I COULD EITHER WAIT FOR A POSSIBLE RECALL OR PAY $900 TO HAVE THE ENTIRE FUEL TANK REPLACED. I ASKED HIM IF HE FELT ANY REPSONSIBILITY FOR NOTIFYING ME OF THE KNOWN PROBLEM AND NOT REMEDYING THE SOLUTION AND HE SAID IT WOULD HAVE TO BE APPROVED BY GMC. OBVIOUSLY GMC HAS TAKEN THE POSITION THAT THEY WOULD RATHER PAY LAWSUITS INSTEAD OF CORRECTING THE PROBLEM. SAD! *TR
HEADLIGHTS, LOWER BEAM LAMP SOCKET KEEPS BURNING OUT. HAS DONE THIS SINCE PURCHASE IN 2003. TAIL LIGHTS DID SAME THING AND REPLACED ASSEMBLY UNDER WARRANTY. DANGEROUS TO DRIVE AT NIGHT BECAUSE YOU DON'T KNOW WHEN THEY ARE GOING TO BURNOUT. HAS HAPPENED FOUR TO FIVE TIMES. *TR
AIR CONDITIONER COOLING BECOMES INTERMITTENT. GM DEALER COMMENTED THAT THEY HAVE BEEN HAVING A NUMBER CUSTOMER COMPLAINTS ABOUT THIS ISSUE AND HAVE BEEN HAVING OF " A LOT" OF PROBLEMS WITH THE FAN RELAY SENSOR AND THE COOLING FAN CLUTCH. REPAIR CALLS FOR REPLACEMENT OF ENTIRE FAN ASSEMBLY AND SENSOR/SWITCH. COST OF REPAIR APPROX $1,000. *TR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT HEARD A LOUD, SQUEAKY NOISE WHEN SHE APPLIED THE BRAKES AT 25 MPH. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY THE CONTROL ARM. THE DEALER ALSO STATED THAT THE COMPONENT WAS RECALLED. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 84,000 AND FAILURE MILEAGE WAS 83,900.
Data synced from NHTSA on May 4, 2026