2002 GMC Envoy Complaint Log

WHILE DRIVING 70 MPH VEHICLE STALLED. AS RESULT, VEHICLE COASTED TO THE SIDE OF THE ROAD. CONSUMER STATED HE HAD TO WAIT 30 MINUTES BEFORE STARTING VEHICLE AGAIN. *AK

SEVERAL MONTHS AGO WHILE DRIVING AT ANY SPEED AND WHEN DEPRESSING THE BRAKES CONSUMER FELT PULSATION IN THE BRAKE PEDAL. CURRENTLY, WHEN THE BRAKES ARE DEPRESSED THE PULSATION IS VERY SEVERE. DEALER HAS MADE AN APPOINTMENT TO EXAMINE THE VEHICLE. PULSATION OCCURRED FIFTY TIMES IN THE LAST FEW MONTHS.*AK

2002 GMC ENVOY THE DRIVER SIDE MIRROR DOES NOT RETAIN MEMORY SETTING FOR EITHER DRIVER. COULD CAUSE AN ACCIDENT BY NOT BEING IN PROPER POSITION WHILE OPERATING THE VEHICLE.*AK

FOR THIS AUTO HAS BEEN IN THE SHOP ABOUT TWENTY TIMES AND THREE TIMES FOR A WATER LEAK THAT THEY CAN'T SEEM TO FIX, IT SEEMS LIKE EVERY MONTH THERE'S A NEW PROBLEM, AND I HAVE SPENT ABOUT 19000 IN THIS CAR AND I'M AFRAID THAT I WILL HAVE TO SPEND MONEY THAT I SHOULD NOT HAVE TO. *AK

ELECTRICAL SYSTEM FAILURE. *AK

WIPER MOTOR FAILURE '02 GMC ENVOY XL SLT WITH 38,000. *NM

2002 GMC ENVOY SER#[XXX] AIR BAGS DID NOT DEPLOY DRIVER TAKEN BY LIFESTAR TO HARTFORD HOSPITAL THE WHOLE LEFT SIDE OF THE VEHICLE WAS CAVED IN ALL THE WAY TO THE FRONT SEAT. *NM UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

OUR 02 GMC ENVOY RANDOMLY SHIFTS THE TRANSFER CASE INTO NEUTRAL WHILE DRIVING CAUSING A NO POWER SITUATION IN TRAFFIC. THIS HAS PUT MY WIFE AND CHILD IN DANGER ON MORE THAN ONE OCCASSION.

PCM DEFECT. *AK

LOSS OF ENGINE POWER PREVENTING PASSING ON HIGHWAY WAS CAUSED BY FAILURE OF THE GAS PEDAL (#15150990), WHICH HAD TO BE REPLACED (PARTS AND LABOR: $211). *LA

WINDSHIELD WIPERS RUN INTERMITTENTLY WHILE ON THE DELAY CYCLE.

WHEN THE VEHICLE IS ON FOR AN EXTENDED ABOUT OF TIME (MORE THAN ONE HOUR) THE SURFACE OF THE RADIO GETS EXTREMELY HOT AND HAS BURNT MY FINGERS. I CONFRONTED THE DEALERSHIP AND THEY SIMPLY SAID TO TURN DOWN THE INTERIOR LIGHTING (WHICH WAS AN INSULT). BY SURFACE I DO NOT MEAN THE BUTTONS, BUT THE SURFACE AROUND THE BUTTONS WHICH IS EASILY ACCESSIBLE. NUMEROUS TIMES I HAVE REACHED DOWN TO ADJUST THE RADIO AND, WHILE KEEPING MY EYES ON THE ROAD, TOUCHED THE SURFACE OF THE RADIO NEXT TO THE BUTTONS. THIS THEN MADE ME JUMP AT WHICH TIME I EASILY COULD HAVE LOST CONTROL OF THE VEHICLE. THIS HAPPENS EVERY TIME I DRIVE THE VEHICLE, THIS IS WHY THE NUMBER OF FAILURES IS 800. *AK

WHILE DRIVING 30 MPH THE VEHICLE WAS IMPACTED ON IT'S PASSENGER SIDE. THE VEHICLE FLIPPED OVER THREE TIMES BEFORE COMING TO A STOP. THE CONSUMER WAS WEARING A SEAT BELT AT THE TIME, BUT NONE OF THE SIX AIR BAGS DEPLOYED. THE CONSUMER SUFFERED CUTS, BRUISES AND BLOOD LOSS. THE MANUFACTURER AND THE DEALER HAVE NOT BEEN INFORMED OF THE FAILURE. *NM

SMELL OF BURNING PLASTIC COMING FROM UNDERSIDE OF VEHICLE. UNKNOWN IF HEAT SOURCE IS EXHAUST SYSTEM OR BRAKES. *AK

ON DEC. 3, 2003, I TOOK MY 2002 ENVOY INTO THE DEALERSHIP BECAUSE I WAS EXPERIENCING SERIOUS SHIFTING ISSUES. REPEATEDLY MY CAR WOULD SHIFT WHILE I WAS DRIVING BETWEEN 2WD AND 4 WD HI. THE CAR WOULD ALSO WOULD MAKE CHUGGING NOISES. FURTHERMORE, THE VEHICLE SHIFTED BETWEEN GEARS ON ITS OWN WHILE I WOULD BE MAKING SHARP TURNS SUCH AS INTO A PARKING SPACE. WHILE IN PARK, IF I DID NOT HAVE MY FOOT ON THE BRAKE PETAL, THE CAR WOULD JUMP FORWARD. THE CAR ALMOST JUMPED THROUGH A STORE FRONT WINDOW. THE DEALER COULD FIND NOTHING WRONG WITH MY CAR. I TOLD THEM TO KEEP IT ANOTHER DAY, THAT THERE WAS SOMETHING SERIOUSLY WRONG WITH THE CAR. THE DEALER KEPT THE CAR ANOTHER DAY, AND STILL FOUND NOTHING. ON DECEMBER 31, 2003, I CONTINUED TO EXPERIENCE THE AFOREMENTIONED PROBLEMS. KNOWING THAT IT WAS NEW YEAR'S EVE AND THAT THE ODDS OF THERE BEING ANY COMPETENT STAFF AT THE DEALER WAS SLIM, I HELD ONTO MY CAR AND PLANNED TO TAKE IT TO THE DEALER AFTER THE HOLIDAY. ON JANUARY 3, 2003, I WAS DRIVING AND MY CAR DIED FOR NO REASON. I WAS NOT ACCELERATING NOR BRAKING. THANK GOODNESS THE ROAD I WAS ON WAS NOT VERY BUSY AS I WOULD HAVE CREATED AN ACCIDENT. THE SITUATION WAS VERY DANGEROUS AND VERY FRIGHTENING. I CALLED ROADSIDE ASSISTANCE TO TOW MY CAR TO THE VERY DEALER THAT COULD NOT FIND ANYTHING WRONG WITH HOPES THAT THEY WOULD FIND SOMETHING WRONG. ROADSIDE ASSISTANCE, BY THE WAY, TOLD ME I NEEDED A FLATBED TRUCK TO TOW MY TRUCK TO PREVENT DAMAGE AS DID THE DEALER. ROADSIDE ASSISTANCE SHOWED UP WITHOUT A FLATBED - SO I MADE THEM LEAVE AND BRING BACK A TRUCK WITH A FLATBED. TWO HOURS LATER, MY CAR WAS FINALLY AT THE DEALERSHIP. THE DEALER FLAT OUT TOLD ME "I DON'T KNOW IF WE ARE GOING TO FIND ANYTHING WRONG WITH YOUR CAR." APPARENTLY CARS THAT STALL IN THE MIDDLE OF THE ROAD IS PERFECTLY ACCEPTABLE FOR THIS DEALERSHIP. THE DEALER TOLD ME HE COULD NOT GET ME A RENT-A-CAR FOR TWO DAYS. THE CAR IS STILL AT THE DEALERSHIP. *LA

THE WINDSHIELD WIPERS WOULD NOT OPERATE. THERE WERE WET ROADS AND FOG; BUT, IT WAS NOT RAINING. THE WIPERS WERE NEEDED TO SEE ADEQUATELY. WHEN ROADS DRIED AND FOG SUBSIDED, WENT TO DEALER FOR REPLACEMENT OF MOTOR ASSEMBLY.*AK

THE LOW BEAM HEAD LIGHT ON THE DRIVER SIDE WOULD GO OUT INTERMITTENTLY WHILE DRIVING AT NIGHT. THE PROBLEM WAS CAUSED BY THE PLUG MELTING AND CAUSING THE BUILB TO GO OUT. VEHICLE WAS TAKEN TO THE DEALER. THE DEALER INFORMED CONSUMER THAT THE HEADLIGHT UNIT NEEDED TO BE REPLACED INSTEAD OF THE PLUG.*AK

TRANSFER CASE: WHILE DRIVING AT HIGHWAY SPEED OF ABOUT 65 MPH WITH THE TRANSFER CASE SWTICH SET TO A4WD THE TRRANSFER SWITCH WITHOUT ANY INPUT OR OPERATOR CONTROL SWITCHED TO 4HI (BOTH THE SWITCH POSITION AND INDICATOR LIGHT) AND THE 4LO INDICATOR LIGHT WAS FLASHING AMBER INDICATING THE TRANSFER CASE WAS ATTEMPTING TO SWTICH INTO 4LO. THIS HAS OCCURRED APROXIMATELY 6 TIMES PREVIOUSLY AT VARIOUS SPEEDS, WHILE DRIVING STRIAGHT OR CONDUCTING TURNING MANEUVERS; BUT ONLY WHEN THE ENGINE IS WARM. THE LATEST INCIDENT ON 12/28/2003 (PROMPTING THIS COMPLAINT) OCCURRED AFTER THE DEALERSHIP COMPLETED THE REMEDY SPECIFIED BY SERVICE BULLETIN 02-04-21-002A ON 12/26/2003.*AK

OUTER TIE ROD ENDS SO BADLY WORN OUT THAT THE VEHICLE COULD NOT TRAVEL IN A STRAIGHT LINE. ALSO HAD TO REPLACE TIRES.*AK

WHILE TURNING LEFT AT 1 MPH CONSUMER HEARD A LOUD NOISE. FRONT WHEEL SEPARATED FROM SUSPENSION AXLE, AND ARM AND BALL JOINTS DISCONNECTED FROM THE VEHICLE. DEALER REFUSED TO ADMIT THERE WERE DEFECTS IN THIS VEHICLE. *AK

REAR END COLLISION SENT 2002 GMC ENVOY INTO FREEWAY CENTER MEDIAN, VEHICLE THEN ROLLED OVER ONTO PASSENGER SIDE. FRONT/SIDE DRIVER AND PASSENGER AIR BAGS FAILED TO DEPLOY. APPROXIMATE SPEED OF VEHICLE AT IMPACT, 40-45 MPH. DRIVER SUFFERED MINOR INJURIES, PASSENGER (14-YR OLD) RENDERED UNCONSCIOUS AND SUFFERED CONCUSSION AND OTHER MINOR INJURIES.*AK

COLLAPSE OF THE RIGHT FRONT LOWER AXE. AND THE DISLOCATION OF THE RIGHT WHEEL.*AK

ELECTRONIC SIDE MIRRORS KEEP MOVING. *AK

IN OCT. 2003, I WAS DRIVING TO WORK IN RUSH HOUR TRAFFIC AND UPON COMING TO A TRAFFIC LIGHT MY ENVOY STALLED OUT AND INSTRUMENT PANEL WENT BLANK; CAR WOULD NOT RESTART & MESSAGE DISPLAYED TO SERVICE ENGINE & CONTACT ONSTAR, I WAS UNABLE TO GET ENVOY OFF OF ROAD & SAT THERE FOR 45 MINUTES WAITING FOR TOW TRUCK TO TOW VEHICLE TO ROYAL OLDSMOBILE WHERE THEY SAID THEY REPLACED COMPUTER SYSTEM; SINCE THAT TIME IN JAN 2004 VEHICLE WAS IN GARAGE & WOULD NOT START; VEHICLE WAS PUSHED OUT OF GARAGE & BATTERY WAS RECHARGED WITH JUMPER CABLES; VEHICLE WAS TAKEN TO ROYAL OLDSMOBILE & I WAS TOLD THAT BATTERY WAS LEAKING & THAT THEY HAD REPLACED BATTERY; THIS VEHICLE HAS BEEN THE MOST UNRELIABLE VEHICLE I HAVE EVER HAD; I AM LEASING THIS ENVOY & I AM AFRAID IT WILL STALL OUT AGAIN; ALSO LAST SUMMER WITHOUT WARNING, THE AIR CONDITIONING JUST QUIT WORKING WHILE DRIVING ON VACATION; AFTER ENVOY WAS CUT OFF & ENGINE COOLED, THEN AIR CONDITIONING STARTED WORKING AGAIN; THIS IS A LEASED VEHICLE & I WANT TO KNOW WHO I CAN TALK TO ABOUT TURNING VEHICLE IN EARLY & ALSO WHAT INFORMATION IS AVAILABLE ABOUT ENVOY STALLING OUT WITHOUT WARNING. *JB

WHILE DRIVING 45 MPH THE VEHICLE'S DRIVER SIDE AIR BAG ON THE SEAT DEPLOYED INADVERTENTLY. NO INJURIES WERE REPORTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM *JB

I HAVE A 2002 GMC ENVOY. IT SUDDENLY DIES AT HIGHWAY SPEEDS. NO ENGINE, NO BRAKES, NO STEERING. AND WON'T RESTART FOR 30 OR 40 MINUTES. THIS HAS HAPPENED 6 TIMES, THE LAST 2 ON I-99 AND THE WASHINGTON BELTWAY, WHERE I WAS NEARLY KILLED BY THE TRUCK BEHIND ME. WHILE SEARCHING THE NET , I DISCOVERED ABOUT 12 OTHER OWNERS OF THE SAME VEHICLE WHO EXPERIENCED THE SAME PROBLEMS. THE DEALER CAN FIND NO PROBLEM AND GM REFUSES TO HELP. AFTER A MONTH IN THE SHOP, MY ENVOY WAS RETURNED TO ME WITHOUT A FIX. THE DEALER SAYS GM WILL OFFER NO CONSIDERATION. I CALLED GM CUSTOMER RELATIONS, TALKED TO A MONICA COX, NO HELP. SUBSEQUENT CALLS TO HER WERE NOT RETURNED. THIS IS A VERY DANGEROUS VEHICLE AS I HAVE EXPERIENCED MORE THAN ONCE. I DON'T KNOW HOW LONG MY LUCK WILL HOLD OUT. THE DATE OF THE EVENT THAT I WILL INDICATE BELOW WILL BE FOR THE LAST EPISODE AND IS APPROXIMATE. THE VEHICLE WAS USED BUT HAD LESS THAN 1000 MILES ON IT WHEN I PURCHASED IT. 953 TO BE EXACT. *LA

DT: THE CONTACT STATES THE ABS BRAKES ARE NOT ACTIVATING PROPERLY. THE BRAKES WILL NOT HOLD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP MULTIPLE TIMES. THEY HAVE BEEN UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM. *AK

I HAVE HAD MULTIPLE ELECTRICAL AND TRANSMISSION PROBLEMS WITH MY 2002 GMC ENVOY. YESTERDAY MY FAMILY AND I WERE DRIVING ON INTERSTATE 80, WHILE ON CRUISE CONTROL, THE SUV SHUT OFF. I BARELY WAS ABLE TO GET TO THE SIDE OF THE ROAD. I ALMOST HIT A VEHICLE GETTING OFF THE HIGHWAY SINCE I LOST POWER STEERING. AFTER 15 MINUTES OF NOT STARTING, IT FINALLY STARTED. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY COULDNT FIND ANYTHING. I HAVE WRITTEN MANY LETTERS AND TRIED TO CONVINCE GMC THAT THIS SUV IS NOT SAFE.

WHILE PASSING ANOTHER VEHICLE WE LOST ENGINE POWER, NO ACCELERATION POWER, FOOT HAD GAS PEDAL ALL THE WAY TO THE FLOOR. WE WERE FACING A CAR HEAD ON AND A RAVINE ON THE LEFT. THE CAR WE WERE PASSING REALIZED THERE WAS A PROBLEM AND WE WERE ABLE TO MANUVER BACK INTO THE RIGHT LANE WITHOUT BEING HIT. WE STOPPED AND WAITED AND THEN TRIED TO RESTART AND WAS ABLE TO HAVE ENGINE POWER AND GAS RETURN. I CALLED THE DEALERSHIP AND THEY FIRST TOLD ME IT MUST HAVE FIXED ITSELF. I WAS REALLY AFRAID THIS WOULD HAPPEN AGAIN AND REQUESTED THEY TAKE THE VEHICLE AND RUN A COMPUTER HISTORY TO SEE IF IT STORED THE CODE. THEY CONFIRMED THAT THE THROTTLE BODY WAS DEFECTIVE. DEALER REPLACED. I REVIEWED YOUR WEBSITE AND SEE ALL OF THE SAME COMPLAINTS ABOUT STALLS, ENGINE FAILURE, NO ACCELERATION. I CONTACTED GM AND REQUESTED THEY TAKE MY VEHICLE AS TRADE IN ON 2003 YUKON THAT HAD 2500 MILES BUT, WAS COMPARABLE TO MY 2002 ENVOY. I WOULD BE BACK IN A 5 YEAR NOTE BUT, I WOULD FEEL MUCH SAFER. THE GM COMPLAINT CLERK I WAS ASSIGNED TOLD ME THERE WAS NOT ANYTHING HE COULD DO BECAUSE MY VEHICLE WAS REPAIRED AND STILL UNDER WARRANTY. BUT, HE CALLED THE DEALER AND TOLD THEM HE WOULD ALLOW ME A $1000.00 CASH VOUCHER TO USE TOWARD THE PURCHASE OF A NEW VEHICLE. I DID NOT ASK FOR A NEW VEHICLE, I WAS WILLING TO TRADE FOR THE 2003 BUT THIS IS A SLAP IN THE FACE. THEY DIDN'T EVEN WANT TO GIVE ME THE TRADE IN VALUE ON MY ENVOY. I WOULD HAVE THEN BEEN UPSIDE DOWN IN A VEHICLE LOAN. THIS IS THE WORST SERVICE AND TREATMENT I HAVE EVER RECEIVED. THESE VEHICLES ARE DANGEROUS..JUST LOOK AT THE COMPLAINTS FOR THE SAME PROBLEM. WE WERE SO CLOSE TO BEING KILLED!! DO SOMETHING! I REALLY HOPE YOU WILL DO SOMETHING TO HELP THE CONSUMER BEFORE SOMEONE DOES DIE. (THIS VEH WAS IN THE DEALER IN JULY AND I COMPLAINED THEN THAT I WAS GETTING 14MPG IN TOWN AND 18 ON THE HWY. THEY TRIED TO SELL ME AN ENGINE FLUSH. I NO LONGER FEEL SAFE IN THIS VEHICLE.

VEHICLE WAS BROUGHT IN FOR SEVERAL PROBLEMS. SIDE VIEW MIRROR PROBLEM [NOT STAYING SET] WAS RESOLVED UNTIL TODAY WHEN SIDE VIEW MIRROR AGAIN MALFUNCTIONED WITHIN ONE WEEK OF BEING REPAIRED BY DEALER.

CONSUMER STATED WHILE SHE AND HER HUSBAND WERE TRAVELING ON THE HIGHWAY AT APPROXIMATELY 40-50 MPH, THE VEHICLE IN FRONT OF THEM DECIDED TO MAKE A QUICK TURN, WHICH CAUSED HER HUSBAND TO HIT THE VEHICLE IN THE SIDE. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. BOTH SHE AND HER HUSBAND SUSTAINED INJURIES. HIS KNEES WENT INTO THE DASH AND HE WAS SORE FROM HEAD TO TOE. THIS IMPACT CAUSED HER HEAD TO SNAP BACK, RESULTING IN A CHEST WALL INJURY/A STIFF NECK , AND BACK. THIS WAS A MALFUNCTION BECAUSE THE AIR BAGS SHOULD HAVE DEPLOYED BECAUSE OF THE RATE OF SPEED. *AK *CB THE CONSUMER ALSO FELT THE SEAT BELT DID NOT REALLY PERFORM AS DESIGNED. *JB

WHEN REACHING 70 MPH VEHICLE SHUT DOWN WITHOUT ANY WARNING. VEHICLE HAD BEEN REAPIRED THREE TIMES; HOWEVER PROBLEM STILL EXISTS. *AK

WHILE DRIVING 50 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, BUT AIR BAGS DID NOT DEPLOY. DEALER NOTIFIED.*AK

SERVICE ENGINE CHECK LIGHT KEEPS COMING ON AND DEALER CAN'T SEEM TO FIX. GAS MILAGE HAS DROPPED. ALSO, DOORS RATTLE AND AIR WHISTLES THROUGH WINDOWS. DEALER SAYS THEY CAN'T DO ANYTHING ABOUT IT. INTERMITTENT GRINDING IN TRANSMISSION. DEALER CAN'T FIX.*AK

OUTSIDE MIRRORS DO NOT RETURN TO THE PRE-SELECTED POSITION SET BY THE MEMORY WHEN DOORS ARE UNLOCKED WITH THE REMOTE CONTROL KEY FOB.THEY CONSTANTLY SEARCHE FOR THE CORRECT POSITION.*AK

WHILE WAITING TO PROCEED IN TRAFFIC WITH FOOT ON BRAKE AND CAR IN DRIVE, ENGINE SUDDENLY STALLED OUT AND WAS UNABLE TO BE RESTARTED. ALSO, DRIVERSIDE MIRROR KEEPS RESETTING WHEN UNLOCKING THE AUTOMATIC DOORS. WIPERS DON'T FUNCTION PROPERLY WHEN IN INTERMITTENT MODE. CAR IS AT DEALER NOW, HOPEFULLY THEY CAN RESOLVE THIS. *AK VEHICLE IS EQUIPPED WITH RAINSENSE AUTOMATIC RAIN SENSING WIPERS. RAINSENSE WORKS ONLY WHEN IN INTERMITTENT MODE. SETTINGS ADJUST SENSITIVITY OF WIPERS BUT NOT FREQUENCY. WIPER FAILS TO MAKE A COMPLETE SMOOTH PASS ACROSS WINDSHIELD. THEY STOP SEVERAL TIMES DURING THEIR SWEEP AND STUTTER. AFTER A FEW SECOND PAUSE THEY RESUME THEIR SWEEP. WIPERS WORK FINE WHEN SET TO STANDARD HIGH OR LOW WIPER SETTINGS. *KMB

MY 2002 ENVOY EXHIBITS THE SAME SYMPTOMS AS MY PREVIOUS GMC JIMMY. IT HAS A HESITATION ON ACCELERATION THAT FAILS TO SHIFT FROM 1-2 PROPERLY. THIS ONLY OCCURS WHEN THE CAR IS COLD AND ONLY FOR A MILE OR TWO. HOWEVER , IT CAUSES SEVERE LOSS OF POWER AND ACCELERATION CAPABILITY. OBVIOUSLY OTHER PEOPLE HAVE THIS PROBLEM BUT IT DOES NOT APPEAR THAT THERE IS A SOLUTION. IT ALWAYS WORKS BY THE TIME IT GETS TO THE DEALER, OF COURSE. *NLM

BOTH SIDE REAR VIEW PROGRAMMABLE MIRRORS WILL STAY IN THE PROPER POSITION. THEY WILL CHANGE POSITION AT ALL TIMES. *JB

I WAS INVOLVED IN AN ACCIDENT MAY 28, 2002 IN WHICH BOTH VEHICLES MADE CONTACT AT THEIR LEFT FRONT CORNERS. TOTAL VEHICLE SPEED WAS AT LEAST 40 MPH AT CONTACT AND MAYBE HIGHER. THE OTHER VEHICLE'S AIRBAGS BOTH DEPLOYED WHILE NEITHER ONE OF MINE IN A 2002 ENVOY DID. THIS WAS NOT A DIRECT HEAD ON CRASH, BUT THE ANGLE OF IMPACT WAS SUCH THAT BOTH VEHICLES STOPPED IMMEDIATELY. THE ONLY MOVEMENT AFTER IMPACT WAS A PIVOTING AROUND WITH THE REAR OF BOTH VEHICLES. IN OTHER WORDS, WE STOPPED UPON CONTACT. BOTH VEHICLES WERE A TOTAL LOSS AND THERE WERE INJURIES IN MY VEHICLE. THEY WERE NOT SEVERE, BUT HAPPENED NONETHELESS. MY 8 YEAR OLD SON HAD SEVERE SEAT AND SHOULDER BELT MARKINGS AS WELL AS BRUISES FROM HIS LEG HITTING A PHONE HOLDER. I RECEIVED SOME NECK INJURIES THAT ARE STILL BEING TREATED AND AT THIS DATE WE DO NOT KNOW HOW LONG TREATMENT WILL TAKE. I HAVE PHOTOS OF BOTH MY VEHICLE AND THE INJURIES TO MY SON. MY QUESTION AND COMPLAINT INVOLVES THE REASONS THE AIRBAGS DID NOT DEPLOY. I BELIEVE THAT IN AN IMPACT OF THIS NATURE, THEY SHOULD HAVE DEPLOYED. THERE WAS A RECALL FOR THIS MODEL YEAR FOR AN AIRBAG, AND I RECEIVED A NOTICE IN THE MAIL, BUT WHEN THE DEALER RAN MY VIN MY VEHICLE DID NOT SHOW UP AS NEEDING THE FIX. I DO NOT BELIEVE THE RECALL INVOLVED THE DEPLOYMENT MECHANISM.*AK

THE JACK ON THE 2002 GMC ENVOY 4X4 IS NOT ADEQUATE FOR THE VEHICLE. IT HAS TO BE PLACED IN A VERY LIMITED NUMBER OF LOCATIONS UNDER THE VEHICLE, AND WILL NOT WORK AT ALL UNLESS THE PAVEMENT IS ABSOLUTELY FLAT (NO CRACKS IN THE CEMENT!). MY VEHICLE WAS SOLD NEW WITH SKID PLATES FOR OFF-ROADING, BUT THE JACK IS TOTALLY UNUSABLE ON A DIRT SURFACE AND IT SOMETIMES EVEN ON PAVEMENT WON'T JACK THE VEHICLE HIGH ENOUGH TO GET THE TIRE OFF THE GROUND.*AK

WHILE DRIVING 5 MPH THE BRAKES FAILED AND AS A RESULT THE VEHICLE WAS INVOLVED IN AN ACCIDENT IN WHICH THE FRONT OF THE VEHICLE WAS DAMAGED. *NLM

VEHICLE WAS VANDALIZED AND BROKEN INTO, BUT SECURITY SYSTEM DID NOT ENGAGE.*AK

CONSUMER STATES THAT ALL FOUR ROTORS HAVE FAILED AT 30000. DEALER NOTIFIED. *AK

MIRRORS WILL NOT STAY IN POSITION ,AND THAT MAKES IT HARD TO DRIVE IN TRAFFIC. DEALER HAS REPLACED SEVERAL PARTS. HOWEVER, THE MIRRORS ARE STILL DEFECTIVE.*AK THE CONSUMER STATED THAT THE MIRRORS MUST BE RESET EVERY TIME THE VEHICLE IS STARTED. THE VEHICLE WAS IN AN ACCIDENT DUE TO THE MIRROR DEFECT WHILE DRIVING AT NIGHT. THE CONSUMER WOULD LIKE THE MIRROR PROBLEM ADDRESSED. *TC

FIRST, RAINSENSE WINDSHIELD WIPER EQUIPPED VEHICLE HAS WINDSHIELD WIPERS STOP AND STUTTER AT LEAST THREE TIMES ON EACH FORWARD AND BACK CYCLE WHEN IN INTERMITTENT MODE. WIPERS NOW DELAY UP TO 30 SECONDS AT TOP OF CYCLE (STRAIGHT UP ON WINDSHIELD) AND ARE GETTING PROGRESSIVELY WORSE. NEARLY CAUSED A COLLISION WITH VEHICLE IN FRONT. DEALER ATTEMPTED TO REPLACE "PULSE RELAY" WHICH DID NOT WORK AND THEN TECH STATED THEY OPERATE NORMALLY AND CUSTOMER DOES NOT UNDERSTAND FUNCTION OF RAINSENSE FEATURE DESPITE OWNING VEHICLE FOR 2 YEARS WITHOUT PRIOR ISSUE. SECOND, RIGHT PASSENGER OUTSIDE MIRROR RANDOMLY CHANGES SETTING CREATING A SAFETY HAZARD DURING MANEUVERING OF VEHICLE. DEALER STATES THERE IS NO PROBLEM DESPITE FIXING AT LEAST 5 TIMES PRIOR. PLEASE NOTE PRIOR 19 COMPLAINTS WITH NHTSA ONLINE OUT OF 200 LISTED. THIS WOULD SEEM TO REQUIRE A RECALL. *JB

WHILE DRIVING 70 MPH VEHICLE BEGAN TO WOBBLE AND PULLED HARD TO THE LEFT. THE CONSUMER TOOK THE CAR BACK TO THE DEALERSHIP TO BE FIXED BUT NO WORK WAS DONE. THE CONSUMER WROTE LETTERS MADE COMPLAINTS. EVEN SUGGESTED TO BE FULLY REFUNDED FOR THE VEHICLE. DEALERSHIP LACK OF CONCERN CAUSED THE CONSUMER TO GO TO ANOTHER SERVICE DEALER AND PAID $63.15 FOR REPAIRS. *NLM *CB

THE STEERING MADE A SQUEAKING NOISE WHILE TURNING. *JB

THE GMC ENVOY'S ELECTRONICS FAIL. NO DASH INSTRUMENTS OR RADIO CONTROLS. HAPPENS INTERMITTENTLY. OCCURS WHEN DRIVING. THE ENGINE RACES UNEXPECTEDLY. THIS HAS HAPPENED 10 TO 12 TIMES. THE SLV-TRUCK IS CURRENTLY AT THE DEALER WHO IS ONCE AGAIN ATTEMPTING TO REPAIR IT.*JB

GM ADVERTISES GAS MILEAGE OF 16/22 MILES PER GALLON. I AM GETTING 10.5/12.5. I HAVE TAKEN THE CAR BACK TO THE DEALER TO NO AVAIL. I HAVE REPORTED THIS TO GM CUSTOMER SERVICE TO NO AVAIL. WHAT NEXT???. *JB

UNCOMMANDED MOVEMENT OF OUTSIDE REAR VIEW MIRRORS. DRIVERS AND PASSENGERS OUTSIDE REAR VIEW MEMORY MIRRORS WANDER AND DO NOT GO BACK TO A PREVIOUSLY SET POSITIONS. PRESSING KEY FOB TO UNLOCK DOORS, INSERTING KEY INTO IGNITION OR PRESSING MEMORY RECALL BUTTON CAUSES MIRROR MOVEMENT FROM PRESET POSITIONS REQUIRING MANUAL READJUSTMENTS EVERY TIME VEHICLE IS DRIVEN. WHEN USING TILT IN REVERSE FUNCTION, MIRRORS DO NOT RETURN TO INITIAL DRIVING POSITION. MIRRORS ALSO DRIFT OUT OF POSITION WHILE HIGHWAY DRIVING FOR EXTENDED PERIODS OF TIME (MAINLY DRIVER'S SIDE). VEHICLE HAS BEEN TO DEALER SERVICE DEPARTMENT 6 TIMES FOR THIS PARTICULAR PROBLEM. BOTH MIRRORS HAVE BEEN REPLACED, PASSENGER MIRROR CURRENTLY OPERATING PROPERLY AFTER REPLACEMENT. PRESENTED SERVICE DEPARTMENT WITH A COPY OF GM SERVICE BULLETIN 02-08-64-008 DATED APRIL 2002 DURING MY LAST VISIT (MAR 2003) TO HAVE DRIVERS MIRROR CORRECTED. THEY STATED SEVERAL OTHER CUSTOMERS HAVE THE SAME PROBLEM AND GM HAS DIRECTED THEM TO NOT REPLACE MIRRORS DESPITE THE GM SERVICE BULLETIN. THEY COULD NOT PROVIDE ANY TIME FRAME THEY EXPECT A RESOLUTION FROM GM IF ANY AND DID NOT OPEN A SERVICE TICKET FOR MY VEHICLES DISCREPANCY DURING THE LAST VISIT. PROPERLY ADJUSTED REAR VIEW MIRRORS ARE A REQUIRED SAFETY ITEM FOR ALL VEHICLES LICENSED TO BE DRIVEN ON PUBLIC ROADS. MALFUNCTIONING MIRRORS CLEARLY JEOPARDIZE PUBLIC SAFETY AND IT IS OBVIOUS FROM THE INFORMATION AVAILABLE, GM HAS A SAFETY PROBLEM WITH THEIR PRODUCT REQUIRING IMMEDIATE ATTENTION AND RESOLUTION. ANY ADDITIONAL INFORMATION AND HELP RESOLVING THIS SAFETY ISSUE WILL BE APPRECIATED. *NLM