NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2010 Honda Pilot. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
the brakes and system isn't stablest shakes ,wobble left to right going over bumps.i fixed things over and over
The tensioner pulley bolt for the serpentine belt keeps snapping.
oil burning
The contact owns a 2010 Honda Pilot. The contact stated while driving at various speeds and making right turns, the steering wheel lost power steering. The contact stated that the failure also occurred while the vehicle was in idle position. The low pressure oil warning light and the check engine warning light were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The dealer was contacted and informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 185,000.
The contact owns a 2010 Hondo Pilot. The contact stated while driving 65 MPH, the vehicle was vibrating. The contact pulled over safely to the side of the road. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the local dealer. The dealer diagnosed a failure with the piston and spark plug. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 114,361.
My battery light was on and after charging the battery overnight my wife drove to her workplace, parked the Pilot and then a coworker stated there was a car on fire in the parking lot and it turned out to be mine! The fire department was finally able to put out the fire but the whole front end of the car is totally burnt and part of the cabin inside was also burnt.
When I drove back from Atlanta airport on highway I-85 on December 27, 2021, the car started shaking and check engine light was flashing. It was very dangerous on the highway. I immediately drove to nearest Gwinnett place Honda. The dealer found the second cylinder misfired and replaced piston rings 1-3.
I recently bought this car used and the car and the airbag icon was on and the dealer from where I bought the car. He said that it was a honda air bag recall passenger side and I went to Honda to go and get it replaced and once they fixed it the airbag icon was still on. The car has never been in an accident and the driver side is the issue. I went to the dealership where I bought the car and they gave me a code that they read from the diagnostic test and it read 31-11. The car has never been in a car accident and the driver side is the issue. They said that when Honda made the car they didn't do it right so they should fix it. I need help!
SUN ROOF EXPLODED AND GLASS SHATTERED WHILE DRIVING WITH NO OTHER VEHICLES IN FRONT
BLINKING CHECK ENGINE LIGHT, VAN-4 AND VSA LIGHT ARE ALL ON. I WENT TO GET A CODE AND IT WAS A MISFIRE. THIS HAPPENED THE PAST SUMMER AND I GOT IT REPLACED. HAPPENED AGAIN A FEW WEEKS LATER AND THEY FIXED IT. EVERY SINCE THEN IT HAPPENS FROM TIME TO TIME. I LOOKED THIS UP ON THE INTERNET AND IT SAID HONDA WAS FIXING THE ISSUE FREE OF CHARGE 2017 AND EARLIER. I DIDN'T PURCHASE MY VEHICLE UNTIL OCTOBER OF 2017. AND WAS TOLD NONE OF THIS.
THE AIR BAG DEPLOYED WHEN SOMETHING HIT MY WINDSHIELD CAUSING ME TO LOSE CONTROL OF THE VEHICLE AND ENDING WITH THE VEHICLE BEING ON ITS SIDE AND THE JAWS OF LIFE BEING USED TO REMOVE MY BODY. I LITERALLY DROVE 1/10 OF A MILE WHEN THIS HAPPENED AT A SPEED OF 40 MPH ON A SIDE STREET
PASSEGER SIDE AIRBAG OFF
TAKATA RECALL
BRAKES SUDDENLY AND HARD TRYING TO AVOID A CRASH. BRAKES (OR ABS) DID NOT WORK. P BRAKE PEDAL WENT TO FLOOR AND NOTHING HAPPENED NO BRAKING OCCURRED AND RAN FULL FORCE INTO CAR IN FRONT OF ME. BRAKES DID NOT WORK AT ALL TO SLOW SPEED OR STOP TO AVOID OR LESSEN THE IMPACT.
Interior rear view mirror glass adhesive deterioration obstructing vision. This is the auto-dimming mirror with reverse camera integrated. This has been a documented issue in online forums. It is as though the mirror is scratched by polishing with an abrasive, but originates behind the mirror glass.
EXCESSIVE OIL CONSUMPTION CAUSE ENGINE PISTONS TO BLOW. SEEMS TO BE A COMMON ISSUE. NO CHECK OIL LIGHT CAME ON OR ANY INDICATION THAT THE CAR WAS LOW ON OIL. RECEIVED OIL CHANGE 2K MILES PRIOR. MECHANIC SAID THIS IS A COMMON ISSUE HE HAS SEEN WITH MY YEAR AND MOTOR. I OWE $12K ON A CAR WORTH NOTHING THAT I CAN NO LONGER DRIVE.
FRONT CONTROL ARM BUSHING IS TORN AND LEAKING FLUID. THIS WAS DISCOVERED DURING AN OIL CHANGE AT 168K MILEAGE.
TL* THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT STATED THAT THE HEADLIGHT BULBS NEEDED TO BE REPLACED EVERY THREE MONTHS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
CAR WAS PURCHASED AND NOT ONE WORD WAS DID ABOUT THE DRIVE RECALL FROM FEBRUARY 2018, PURCHASED THIS VEHICLE IN MARCH.
THE SPARK PLUG #3 GOES OFF.
ENGINE SEIZED AT 109.369MI UNEXPECTEDLY ON THE HIGHWAY WITH REGULAR MAINTENANCE AND CLEAN FULL OIL AND GASOLINE. HONDA IS AWARE OF THE POTENTIAL AS PER THEIR CLASS ACTION SETTLEMENT HTTP://SETTLEMENT-CLAIMS.COM/ENGINEMISFIRE/COURTDOCUMENTS.HTML . HTTPS://WWW.CARCOMPLAINTS.COM/HONDA/PILOT/2009/ENGINE/ENGINE_FAILURE.SHTML HTTPS://WWW.CARCOMPLAINTS.COM/HONDA/PILOT/2009/ENGINE/EXCESSIVE_OIL_CONSUMPTION.SHTML AFTER COMPLAINTS OF OIL BURNING AND MISFIRING AND LACK OF ACCELERATION, HONDA DID NOT ADDRESS THE ISSUE AND IS ALLOWING VEHICLES SUCH AS THIS TO REMAIN IN SERVICE RISKING THE LIVES OF THOUSANDS OF UNSUSPECTING OWNERS OF THESE FAMILY VEHICLES AS WELL AS OWNERS OF THEIR CIVICS AND ODYSEES. PLEASE DO SOMETHING BEFORE PEOPLE DIE. THESE CARS ARE COMING UP ON THE MILEAGE WHERE THE ENGINES WILL SEIZE!
THE VEHICLE WILL RANDOMLY START VIBRATING IN THE FRONT DASHBOARD. NOT SURE IF IT IS TRANSMISSION, ENGINE OR SUSPENSION OR ALIGNMENT RELATED. DRIVING OVER 45 MPH THE ENTIRE FRONT DASHBOARD AND STEERING WHEEL WILL BEGIN TO VIBRATE. IT WILL LAST FOR ABOUT 10 SECONDS AND THEN STOP. IT DOES A LOT GOING UPHILL. EVEN ON FLAT LAND IT WILL JUST RANDOMLY START VIOLENTLY VIBRATING. I JUST PURCHASED THIS USED VEHICLE ON APRIL 19 OF 2018. I AM STARTING TO REGRET IT. I HAVE READ MANY REPORTS OF THE HONDA PILOTS VIBRATION ISSUES. I HAVE READ THAT IT IS MAINLY DUE TO THE VCM.
EXCESSIVE OIL BURNING ISSUE. BETWEEN STANDARD OIL CHANGE MILEAGE DISTANCE, THE ENGINE CAN BURN SO MUCH OIL THAT IT NO LONGER REGISTERS ON THE DIPSTICK SETTING A FAULTY POSITIVE FOR A BAD ROCKER ARM OIL PRESSURE SWITCH. OBVIOUSLY IF THE ENGINE GET SO LOW ON OIL IT CAN BE CATASTROPHIC AND IF THAT HAPPENS AT SPEED THEN IT COULD BE DEADLY. I'VE CAUGHT IT EARLY ENOUGH THAT SO FAR IT HASN'T CAUSED CATASTROPHIC FAILURE BUT I'M TOLD BY MY DEALERSHIP AND HONDA THAT THERE IS NOTHING TO BE DONE AND TO JUST LET IT BREAK.
2010 HONDA PILOT, I HAVE HAD IT SINCE BRAND NEW. THIS IS THE 4TH OR 5TH WINTER I HAVE NO BRAKES WHEN THE TEMPS ARE BELOW FREEZING. THE PEDAL IS BASICALLY FROZEN IN PLACE. I HAVE TO CONTINUALLY PRESS ON IT UNTIL IT LOOSENS AS I PRESS DOWN ON THE PEDAL. I HAVE HAD IT TO ALLSTAR HONDA, TOLD THEM PARK IT OUTSIDE LIKE I HAVE TO, HOP IN & DRIVE ON A DAY IN THE TEEN TEMPS. THEY TOLD ME THEY CAN'T RECREATE THE PROBLEM WHICH MEANS THEY DIDNT DRIVE IT OR THEY ARE LYING AS THEY DON'T KNOW HOW TO FIX IT. THEY WOULD NOT CHANGE MY SPARK PLUGS WITH RECALL BECAUSE NO ERROR CODE SHOWED ALTHOUGH I HAD SLUGGISH ACCELERATION ESPECIALLY ON THE FREEWAY. I HAD A MECHANIC CHANGE MY PLUGS (AT MY EXPENSE) & NO LONGER HAD TROUBLE WITH ACCELERATION. BUT HONDA WOULDNT DO IT BECAUSE NO ERROR CODE, THE RECALL WAS BASICALLY AN EXTENDED WARRANTY. THEY CLAIM THEY CANT FIND TROUBLE IN MY ELECTRICAL FOR THE RADIO AS MY RADIO FREEZES UP INTERMITTENTLY FOR ANYWHERE FROM HOURS TO WEEKS. I AM UNABLE TO CHANGE RADIO STATIONS, TURN ON OR OFF, OR MAKE ANY CHANGES OTHER THAN VOLUME. AS OF SATURDAY, I BEGAN EXPERIENCING NO BRAKES WHILE DRIVING. I WARMED MY CAR, PRESSED THE BRAKE PEDAL REPEATEDLY UNTIL MY BRAKES WORKED,DROVE ROUGHLY TWO MILES STOPPING AT TRAFFIC LIGHTS TWICE & THEN WHEN I TRIED TO STEP ON THE BRAKE, THE PEDAL WOULDNT BUDGE, I HAD NO BRAKES. MY PRIOR COMPLAINT TO HONDA WAS REFERRING ME TO THE SAME DEALER THEN NOT RETURNING OF MY CALLS. MY BRAKES ARE WORSENING. I CANT AFFORD A NEW CAR OR I WOULD HAVE GOTTEN RID OF THIS 3-4 WINTERS AGO TO AVOID THIS MAJOR SAFETY ISSUE. THIS IS A RISK TO ME, MY CHILDREN AND MY FATHER WHO I DRIVE ALL OVER. THERE ARE SEVERAL SITES ON THE WEB WHERE PEOPLE CHAT ABOUT THE SAME PROBLEM IN THE MW AND EVEN IN CANADA. THEY HAVE BLED THE SYSTEM AND HAVE NO CURE. I WANT WORKING BRAKES 100% OF THE TIME.
HAVING TROUBLE WITH OIL! THERE'S NO SHOWN LEAKAGE AND NO SMOKE LIKE IT'S BURNING THE OIL! HAS BEEN GOING ON THE LAST 2-3 MONTHS! ALSO BAD GAS MILEAGE, GOING THRU GAS PRETTY QUICKLY! MY MECHANIC HAS CHECKED SEVERAL TIMES, SEES NOTHING NOTICEABLE, HE REMEMBERED HEARING THIS PROBLEM ON OTHER HONDA VEHICLES!
2010 HONDA PILOT EXL WITH APPROX 100,000 MILES WITH THE FOLLOWING ISSUES: CHECK ENGINE LIGHT CODE P3400, VERY LOW OIL PRESSURE, REPLACED TWO OIL PRESSURE SWITCHES, TORQUE CONVERTER BEGINNING TO FAIL CAUSING VIBRATION AND SHUDDERING AT 45 - 50 MPH WITH LOW ACCELERATOR PRESSURE. CAR IS BURNING EXCESSIVE OIL APPROX 1QT PER 1,000 MILES.
TAKATA RECALL
MY BOYFRIEND HIT A DEER AT A HIGH RATE OF SPEED
HONDA IS FULLY AWARE OF THEIR FAULTY SUSPENSION COMPLIANCE BUSHINGS. FROM NEW CARS TO OLDER CARS THEY ARE CRACKING AND LEAKING FLUID. THIS CARS WAS JUST SOLD TO ME IN FEB OF THIS YEAR AND FROM HONDA DEALERSHIP. THIS CAR CONTAINS MY KIDS MOST OF THE TIME IT CONCERNS ME THAT HONDA IS NOT REPLACING THEM WITH A DIFFERENT PRODUCT THEN THE SAME FAULTY ONES. ITS NOT UNCOMMON FOR THE CONTROL ARM BUSHINGS ON MANY HONDAS/ ACURAS TO EXPIRE QUICKLY. IT IS HOWEVER A BIT DANGEROUS TO DRIVE WITH THEM IF THEY ARE STARTING TO WEAR DOWN OR DRY ROT. THEY HARDEN WHEN THIS HAPPENS AND CAUSE OTHER COMPONENTS ON YOUR SUSPENSION AND SUB-FRAME TO FAIL. THE LATERAL AND VERTICAL SHAKING OF YOUR CAR WILL CAUSE SOMETHING TO GIVE EVENTUALLY. IT'S NOT SOMETHING THAT IS PUTTING MANY CHILDREN WHO RIDE INTHEM AT RISK!
STRONG GAS/EXHAUST SMELL IN CAR CABIN. REPLACED AIR AND CABIN FILTERS. BROUGHT TO HONDA DEALERSHIP IN MORGAN HILL, CA AND THEY SAY NOTHING WAS WRONG, OR THAT THE DIAGNOSTIC INFORMATION DID NOT RETURN ANY ISSUES. THE SMELL WAS ACUTE. HAPPENING ALL OF A SUDDEN AND WE DID NOT NOTICE IT GETTING STRONGER WITH TIME. THE SMELL IS EVIDENT IN THE CABIN WITH THE A/C ON/OFF, HEAT ON/OFF, EVEN WITH THE RECIRCULATION SET TO OFF. HAVE TO DRIVE WITH THE WINDOWS DOWN TO DEAL WITH THE FUMES.
DRIVING ON HIGHWAY WITH NOT ROCK OR DEBRIS STRIKING THE VEHICLE, SUNROOF GLASS COMPLETELY SHATTERED . THIS IS THE ORIGINAL HONDA GLASS WITH 114,000 IN 93 DEGREE HEAT.
AT 7:15AM IN A PUBLIC PARKING LOT OF A STRIP MALL SETUP, I APPROACHED A PARKING PLACE BUT FIRST LETTING AN EMPLOYEE OF PANERA BREAD CROSS IN FRONT OF ME BEFORE I APPROACHED THE SPACE. UPON APPROACHING I WAS GLIDING IN USING THE BRAKE TO SLOW ME WHEN ALL AT ONCE THE ENGINE REVED WHILE MY FOOT WAS ON THE BRAKE ACCELERATING ME AND THE VEHICHLE INTO A TREE 8 FEET PAST THE PARKING SPACE, DEPLOYING THE AIR BAG AND BOUNCING ME BACK AROUND 16 FEET. THE VEHICHLE HAD AT LEAST ACCELERATED TO 20MPH TO ACCOMPLISH WHAT HAD HAPPEND. MY HUSBAND HAD TOLD ME AS WELL AS THE OFFICER AT THE SCENE, THAT THIS HAD HAPPENED TO HIM 3 TIMES IN THE RECENT PAST ON A GRADUATED INTENSITY. I SUFFERED HAND LACERATIONS AS WELL AS FOREHEAD WITH CHEST BRUISING FROM THE SEAT BELT AND A HAND BURN FROM THE DEPLOYED AIR BAG. I ALSO HAD A SLIGHTLY BLEEDING LIP AND WAS RELEASED AT THE SCENE FROM THE AMBULANCE WITH A STRONG SUGGESTION TO FOLLOW UP IF NECESSARY. IT IS A SHAME THAT YOUR OWN INSURANCE COMPANY WOULD RATHER LOOK THE OTHER WAY THEN GET INVOLVED AND ATTORNEYS ONLY WANT "SEVERE" HOSPITAL RIDDEN PATIENTS TO MOVE FORWARD ON A CASE. MY INSURANCE COMPANY WANTS TO FIX THE HONDA PILOT AND PUT ME BACK BEHIND THE WHEEL. I HAD SPOKEN WITH ONE INDIVIDUAL WHO WORKS ON HONDA'S AT A HONDA GARAGE AND ISN'T IT INTERESTING HE SUGGEST IT MAY BE A SENSOR OR ELECTRICAL ISSUE WITH THE ACCELERATION SYSTEM......BUT ODDLY ENOUGH, HE HASN'T HEARD OF THIS EITHER, BUT UPON RESEARCH, I'VE FOUND IT ALL OVER THE INTERNET. I TOLD MY INSURANCE COMPANY, "SHOULDN'T WE START SOMEWHERE."
STREEING WHEEL SERIOUSLY VIBRATES WHEN BREAKING OVER 60 MPH. FRONT BUSHINGS NEED REPLACED AT 76,000 MILES AND DEALER SAID THAT THERE WAS A LEAK IN THE HYDROLICS CONTROLING THE TIMING BELT WHICH WILL LEAD TO POSSIBLE ENGING REPLACEMENT. DEALER QUOTED $2500 TO FIX. THE INFORMATION ON THE BUSHINGS AND TIMING BELT WAS DISCOVERED WHILE HAVE THE AIR BAG REPLACED. ALSO, THERE WAS ANOTHER CUSTOMER THAT GOT THE SAME NEWS ON HIS CAR. AFTER LOOKING AT THE COMPLAINTS THESE ARE COMMON PROBLEMS WHICH HONDA DOES NOT HELP WITH AND YOU DON'T KNOW IF THE SAME PROBLEM WILL REOCCUR IF YOU DO FIX. IT DOES APPEAR TO BE A MANUFACTURING/ENGINEERING PROBLEM THAT HONDA KNOWS WELL BUT THERE IS NO HELP FOR THE CUSTOMER. THE DEALERSHIP SEEMS TO BE LOOKING FOR THESE KNOWN PROBLEMS FOR MORE PROFIT POTIENTAL. THIS VEHICLE HAS BEEN WELL SERVICED AND USED FOR MOSTLY LONG ROAD TRIPS. HONDA NEEDS TO FESS UP AND HELP THEIR CUSTOMERS SINCE THESE TYPE OF PROBLEMS/FAILURES CAN BE VERY DANGERIOUS TO THE PASSANGERS WHILE DRIVING NOT TO MENTION EXORBITANT COSTS.
HAVE NOTICED A SHUDDER FOR QUITE SOME TIME WHEN ACCELERATING AROUND THE 40 MPH POINT AND ALSO DURING DECELERATION AROUND THE 40 MPH POINT, SEEMS TO BE A GRINDING AS THE AUTOMATIC GEARS ARE CHANGING, I REPORTED THIS TO DEALER AT LAST TWO REGULAR MAINTENANCE, THE FIRST TIME THEY DIDN'T FIND ISSUES, SECOND TIME THEY EXPLAINED IT WAS THE "TORQUE CONVERTER" AND WOULD BE $2250 TO REPAIR AND WOULD NEED TO LEAVE THE VEHICLE WHILE THEY ORDER PARTS AND REPLACE. I OPTED TO NOT REPAIR AT THIS TIME AS I WANTED TO RESEARCH THE ISSUE. I AM SEEING LOTS OF COMPLAINTS ABOUT THIS ISSUE IN THE HONDA PILOTS. OF COURSE THE WARRANTY EXPIRED END OF LAST YEAR (08/2016).
WE WERE TOLD BY SEVERAL SERVICE TECHNICIANS AT THE WOLFCHASE HONDA IN BARTLETT, TN THAT THERE WAS A RECALL ON ALL 2010 HONDA PILOTS, (OURS IS A TOURING FWD), DUE TO A MISS-FIRING ISSUE. WE PURCHASED OUR PILOT 9/2015 AND REPEATEDLY REPORTED THAT THE CAR WAS MISS-FIRING, WHICH CAUSED THE CHECK ENGINE LIGHT TO APPEAR. WHEN WE TOOK IT IN FOR OIL CHANGES, THE TECHS WOULD TELL US TO DO A GAS TREATMENT, SUCH AS LUCAS (THEY DID IT ONCE THEMSELVES), OR TO CHANGE THE AIR AND CABIN FILTERS. WE DID THAT, AND THE PROBLEM PERSISTED. UPON EACH OIL CHANGE, THE DEALERSHIP WOULD JUST RESET THE CHECK ENGINE LIGHT AND TELL US NOTHING ELSE WAS WRONG. WE HAVE SINCE CHECKED FOR COMPLAINTS ON THE WEB, AND SAW THAT NUMEROUS CONSUMERS HAVE THE SAME ISSUE & A LAW SUIT SETTLEMENT . WE HAVE CONTACTED AMERICAN HONDA, AND NOW THAT THE RECALL IS OUT OF THEIR TIMEFRAME FOR REPAIRS, (ENDED 10/2017) THEY REFUSE TO DO ANYTHING ABOUT IT. WE HAVE COMPLAINED ABOUT THE PROBLEM EVEN BEFORE THE RECALL PERIOD ENDED, BUT ALL THEY DID WAS A "QUICK FIX" OF CHANGING THE SPARK PLUGS TO "APPEAR" TO CORRECT THE ISSUE. THERE HAVE BEEN UNEXPECTED "SURGES" OF THE ENGINE WHILE IN MOTION ON A CITY STREET, WHICH ALMOST CAUSED AN ACCIDENT THAT COULD'VE INJURED OR KILLED OUR FAMILY, WHICH INCLUDES 2 ELEMENTARY AGED CHILDREN. THEY NEVER DID THE SECOND STEP OF REPLACING THE PISTON RINGS IF THE PROBLEM PERSISTED, BECAUSE OF THE RECALL DATE. THIS WAS BY DESIGN SO THE BUYER WOULD HAVE TO EAT THE COST ($2448 + TAX). AMERICAN HONDA AND WOLFCHASE HONDA (DEALERSHIP), KNEW ABOUT THE RECALL ON THIS MODEL OF PILOT, EVEN AT PURCHASE TIME, BUT DID NOT TELL US, NOR DID AMERICAN HONDA EVER SEND A RECALL NOTICE FOR IT. ALTHOUGH THEY DID SEND ONE FOR THE TAKATA AIRBAGS THAT WAS ALL OVER THE NEWS. SINCE APPARENTLY, THE MEDIA HASN'T HEARD OF THIS PROBLEM, HONDA DECIDED TO JUST IGNORE IT AND DENY ANY CLAIMS HONDA CONSUMERS HAVE.
TAKATA RECALL TURNING ON AIRBAG LIGHT.
RECALL. I HAVE BEEN WAITING FOR THE RECALL PARTS TO COME IN. THEY ARE TELLING ME NOT TO DRIVE THE CAR UNTIL IT IS FIXED. WHAT AM I SUPPOSE TO DO NOW?!
ENGINE BURNS EXCESSIVE OIL AND ENGINE HESITATES FROM TIME TO TIME
CONTACTED REGARDING RECALL OF PASSENGER SIDE AIRBAG IN JULY 2016. CALLED LOCAL DEALER IN FRISCO TEXAS. WAS PUT ON A WAITING LIST AND FOR AS TOLD WE WOULD BE NOTIFED WHEN PART WAS AVAILABLE. WE HAVE CALLED EVERY 2 WEEKS SINCE THE END OF JULY AND HAVE BEEN TOLD THE SAME THING.: THE PART IS BACK ORDERED AND SHOULD BE AVAILABLE IN 2 WEEKS. WE HAVE STILL NOT HAD THE PART REPLACED AND HAVE NOT HEARD FROM THE LOCAL DEALERSHIP. IT HAS BEEN OVER 90 DAYS
I HAVE A 2010 HONDA PILOT WITH 81,000 MILES. THE VEHICLE WAS PARKED AND RUNNING WITH THE AIR CONDITIONER TURNED ON. THE AIR COMPRESSOR BLEW OUT SPEWING FREON OUT OF THE HOOD. I HAVE READ SIMILAR COMPLAINTS FROM HONDA CRV AND HONDA PILOT OWNERS.
TRAVELING TO VA BEACH WITH FAMILY OF 6. TALKED TO LISA A CASE MANAGER. SHE TOLD ME THAT PILOT IS DESIGNED FOR A 8 PASSENGER. AND I AM NOT QUALIFIED. ASKED WHERE I WILL PUT THE LUGGAGE AND THE GOLF CLUBS. THIS IS THE PURPOSE OF THE TRIP. SHE SAID. EVEN IF AM QUALIFIED, THE RENTAL I WILL GET IS A COMPACT CAR. THIS SOUND LIKE A CRAP TO ME. THE REASON I GOT A PILOT IS TO TRAVEL COMFORTABLY WITH MY FAMILY AND LIKE THE SMOOTH RIDE.
I HAVE CALLED THE WALNUT CREEK HONDA SERVICE CENTER TWICE TO SCHEDULE A SAFETY RECALL FOR MY VEHICLE (THE LAST TIME WAS 8/26/16). THEY HAVE NOT RETURNED MY PHONE CALL AND HAVE NOT BEEN DILIGENT IN GETTING THIS RECALL TAKEN CARE OF. I WOULD LIKE SOMEONE TO HELP ME GET THIS RESOLVED. I DON'T WANT MY PASSENGERS HURT IN CASE OF AN ACCIDENT.
TAKATA AIRBAG. HONDA SENT ME A LETTER STATING I SHOULD NOT ALLOW A PASSENGER IN THE FRONT PASSENGER SEAT, BUT THIS IS THE EXACT REASON I BOUGHT A PILOT. IT IS LARGE, AND SAFE AS I TAKE MY 82 YEAR OLD MOTHER EVERYWHERE, AND I WANTED HER SAFE. NOW, I AM SUPPOSED TO PUT HER IN THE BACK SEAT WITH MY BOYFRIEND'S GRANDKIDS, AND SHE WILL HAVE NO AIRBAG IF SOMETHING GOES WRONG? I WAS TOLD BY MY DEALER THAT HONDA HAD A MILLION DOLLARS FOR RENTALS, AND NOW THAT IS EXHAUSTED. HOW IS THAT MY ISSUE? I PAID FOR A SAFE CAR TO DRIVE MY MOM AROUND, AND NOW I HAVE NONE! I NEED A RENTAL CAR UNTIL THIS ISSUE CAN BE FIXED. HOW ARE TAKATA AIRBAGS STILL BEING PUT INTO NEW VEHICLES? I NEED HONDA TO RESPOND. TO DATE, MY 3 CALLS TO THEIR TALKING HEADS AT 888 234 2138 HAVE NOT BEEN ANSWERED. I WANT A GUARANTEE THAT MY DRIVER AIRBAG IS SAFE, AND I WANT TO KNOW IF THE PASSENGER AIRBAG GOES OFF WITH NO ONE IN THE PASSENGER SEAT, AM I GUARANTEED NONE OF THE DEBRIS WILL HIT ME? I KNOW AIRBAGS ARE NOT SUPPOSED TO GO OFF IF NO ONE IS SITTING THERE, BUT THEY ARE SUPPOSED TO KILL PEOPLE WITH SHRAPNEL EITHER. PLEASE HELP
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL: RECALL PAPERWORK RECEIVED JULY 2016. PHONED HONDA SERVICE ON 7/21/16 TO INQUIRE ABOUT PARTS. IT HAS BEEN OVER 60 DAYS.
ENGINE CONSUMING OIL. ENGINE WENT FROM FULL TO EMPTY IN OIL CAPACITY BETWEEN OIL CHANGES.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA AIR BAG RECALL. NOTIFIED ON 18 JULY 2016. TOLD TO AVOID HAVING PASSENGER IN THE FRONT SEAT. LOCAL HONDA DEALER SAID NO PARTS TO REPAIR ARE AVAILABLE. THEY HAVE BEEN TOLD TO SAY, EXPECT 2 WEEKS TO 2 MONTHS (OR MORE) UNTIL PARTS ARE AVAILABLE. I CALLED HONDA AUTOMOBILE CUSTOMER SERVICE, AND THEY SEEMED AGGRAVATED BY MY CALL, TOLD ME PARTS ARE NOT YET AVAILABLE, AND I NEED TO EXPECT AT LEAST TWO WEEKS - UP TO 2 OR MORE MONTHS - BEFORE PARTS ARE AVAILABLE AND THEY WILL INFORM ME IN WRITING WHEN TO BRING MY AUTOMOBILE IN FOR REPAIR. THIS IS UNACCEPTABLE TO HAVE LIMITED USE OF MY AUTOMOBILE. IT IS VERY POOR CUSTOMER SUPPORT TO TO BE UNABLE TO FIX A DANGEROUS SITUATION.
RECEIVED RECALL INFO AND NOT TO USE PASSENGER SEAT. WAS TOLD I WOULD HEAR FROM CASE MANAGER REGARDING LOANER/RENTAL CAR IN 2-3 DAYS. 5 DAYS LATER, 3 PHONE CALLS AND NOTHING. LEAVING ON TRIP IN AM WITH NO OPTION BUT TO USE FRONT SEAT. HONDA HELPLINE IS A FRAUD. DEALERSHIP SAID THEY AREN'T AUTHORIZED TO GIVE LOANER CARS AND IT WAS ILLEGAL TO DISABLE THE FAULTY AIRBAG.
Data synced from NHTSA on May 4, 2026