2011 Hyundai Santa Fe Complaint Log

I WAS SHOWING MY NEW/USED 2011 HYUNDAI SANTA FE TO SOME FRIENDS WHEN WE HEARD A POP AND THE REAR WINDSHIELD SHATTERED. NO ONE ELSE WAS AROUND THE VEHICLE AND WHERE IT WAS PARKED THERE WAS NO WHERE SOMEONE COULD HAVE SHOT THE WINDOW WITH A PELLET GUN OR SOMETHING LIKE THAT. EARLIER IN THE MORNING I HAD THE REAR WINDOW DEFOGGER ON TO CLEAR LIGHT FOG OFF THE REAR WINDSHIELD. IT WAS ONLY ON FOR APPROXIMATELY 5 MINUTES UNTIL I SHUT IT OFF WHILE DRIVING. *TR

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ABNORMALLY DECELERATED TO 5 MPH. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND TOWED TO AN AUTHORIZED DEALER. THE DEALER UPDATED THE COMPUTER SYSTEM HOWEVER, THE FAILURE RECURRED. THE SECOND TIME THE VEHICLE WAS TAKEN TO THE DEALER, THE ACCELERATOR BLOCK WAS REPLACED. THE FAILURE WAS NOT CORRECTED HOWEVER, AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 15 MPH. THE CONTACT WAS ABLE TO SUCCESSFULLY RESTART THE VEHICLE AND CONTINUE DRIVING. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,500. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNED A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE SITTING IN PARK ON AN INCLINE, THE VEHICLE ERRONEOUSLY SHIFTED OUT OF GEAR, CAUSING IT TO ROLL AWAY. IN ADDITION, THE VEHICLE WOULD STALL WITHOUT WARNING WHEN ATTEMPTING A TURN. THE VEHICLE WAS RESTARTED AND BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

THIS CAR HESITATES AT LEAST ONCE A WEEK. I AM GETTING AFRAID TO DRIVE IT. WHILE SITTING AT A LIGHT AND I START TO GO I TURN THE WHEEL AND THE CAR HESITATES AND LUNGES FORWARD AND I HAVE TO STEP ON THE BRAKE TO SLOW IT DOWN. MY FOOT IS NOT STUCK ON THE PEDAL AND THE CARPET IS NOT DOING ANYTHING. I WENT ON LINE AND LOOKED UP MY CAR SANTA FE HESITATIONS. I MUST OF READ TWENTY ARTICLES ON THE SAME PROBLEM I HAVE. NOT ONLY THIS YEAR BUT A LOT OF OTHER YEARS OF THE SANTA FE. THEY ARE HAVING THE SAME PROBLEM. IT HAPPENS LIKE ONCE A WEEK.. IT'S SCARY.OTHER PEOPLE HAVE WENT TO HYUNDAI AND WHERE TOLD NOTHING WAS WRONG. PLEASE GET ME AN ANSWER. THANK YOU. *TR

THE ENGINE SHUT DOWN TWICE WHILE DRIVING IT. FIRST SHUT DOWN ON 5/8/2012: AFTER BEGINNING TO ACCELERATE FOR A LEFT TURN AFTER BEING IDLE AT A LEFT TURN RED LIGHT THE CAR'S ENGINE LOST POWER BEFORE THE TURN WAS COMPLETED. POWER STEERING WENT OUT. GOT HONKED AT AS CARS BEHIND NOTICED SOMETHING WRONG. COASTED TO THE SIDE OF THE ROAD AFTER COMPLETING THE TURN AND HAD TO TURN THE IGNITION IN THE OFF POSITION TO TURN THE ENGINE BACK ON. SECOND SHUT DOWN ON 8/3/2012: WHILE TURNING LEFT IN A SHOPPING CENTER PARKING LOT THE CAR'S ENGINE LOST POWER. POWER STEERING WENT OUT. AFTER COMING TO A STOP HAD TO TURN THE IGNITION IN THE OFF POSITION TO TURN THE ENGINE BACK ON. *TR

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE SITTING AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,500.

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE HESISTATED WHEN ACCELERATING. THE CONTACT STATED THAT AFTER A BRIEF HESITATION THE VEHICLE TOOK OFF. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER FOUR TIMES, BUT THE DEALER HAD NOT BEEN ABLE TO DUPLICATE THE FAILURE. THE CONTACT BELIEVED THE PROBLEM WAS RELATED TO THE THROTTLE, BUT THE DEALER WOULD NOT REPLACE IT WITHOUT DIAGNOSING THE PROBLEM. THE FAILURE MILEAGE WAS 26,000 AND THE CURRENT MILEAGE WAS 32,000.

NOTE: IT IS AT PRETTY MUCH ALL SPEEDS AND NOT JUST 55 THAT THE VARIATION CAN BE SEEN BETWEEN DEVICES AND THE VEHICLE. I PURCHASED THIS USED WITH 29K MILES ON IT. I NOTICED ON THE DRIVE BACK FROM MD TO PA THAT THE SPEED ON THE SPEEDOMETER WAS DIFFERENT THAN MY TOMTOM GPS. A FRIEND WAS DRIVING IN A SEPARATE CAR AND SO I CALLED THEM AND TRIED TO IDENTIFY THEIR SPEED TO MINE AND IT SEEMED OFF TO THEIRS AS WELL. I TOOK THE CAR INTO THE HYUNDAI DEALER IN THE NEXT MONTH OR SO TO ASK THEM TO ADJUST THE SPEEDOMETER TO WHICH I WAS TOLD IT CANNOT BE ALTERED. WELL HERE I AM OVER A YEAR LATER AND EVERY SINGLE GPS BASED SYSTEM I HAVE PUT INTO MY CAR, ANOTHER TOMTOM, MY SONS GARMIN, MY WIFE'S GARMIN, MY NEW GARMIN AND MY PHONE ALL ARE IN SYNCH WITH EACH OTHER. THE PROBLEM IS THAT MY SANTA FE IS ALWAYS STATING I AM TRAVELING ABOUT 3 MPH FASTER THAN ALL THESE OTHER DEVICES. IF THIS IS THE CASE THEN THIS WOULD SHOW A HIGHER NUMBER OF MILES BEING DRIVEN THAT WHAT IS ACTUALLY OCCURRING. I DRIVE 20-25K MILES A YEAR AND THIS WOULD MOST DEFINITELY ADD UP OVER THE LIFE OF THE VEHICLE THUS SHOWING ME TO BE OUT OF WARRANTY SOONER THAN WOULD BE EXPECTED. WHY DOES EVERY ELECTRONIC DEVICE SHOW THE SAME SPEED BUT MY CAR IS TELLING ME I'M GOING FASTER? *TR

SINCE I RECEIVED MY SUV IN 2011 I'VE EXPERIENCED 3 VEHICULAR CUT-OFFS WHILE DRIVING. THE CUT-OFF ALWAYS OCCURS DURING A SLOW MOVING TURN, WHETHER GOING LEFT OR RIGHT. I WOULD START TURNING OR SWITCHING LANES IN ONE CASE AND THE CAR WILL STALL. ALL PANEL LIGHTS WOULD COME ON, THE STEERING WOULD SHUT-DOWN SO I CANT CONTROL THE VEHICLE AND THE BRAKES SHUT-DOWN AS WELL. I HAVE TO COAST TO A STOP AND PLACE IN PARK. THIS IS A VERY VULNERABLE SITUATION WHERE I'VE BEEN AT THE MERCY OF ONCOMING TRAFFIC. THANK GOODNESS THAT MY 2 YEAR OLD DAUGHTER WASN'T IN THE VEHICLE ANY OF THE TIMES. THE SUV ALWAYS STARTS BACK UP AFTER SITTING FOR ABOUT A MINUTE. THIS PROBLEM IS SO RANDOM AND THERE ARE NO WARNING SIGNS, IT'S JUST HAPPENS. IT WAS SUGGESTED THAT PERHAPS THEIR COULD HAVE BEEN AIR IN THE GAS LINE, I DON'T BELIEVE THIS TO BE TRUE. THE FIRST TIME IT HAPPENED I HAD LESS THEN A QUARTER TANK OF GAS, THE SECOND ABOUT A HALF TANK AND THE LAST A FULL TANK. CURRENTLY MY CAR IS BACK AT THE DEALERSHIP WHERE THEY'RE HOPING THAT THEY CAN ONCE AGAIN DUPLICATE THE PROBLEM. THEY'VE HAD IT FOR 6 DAYS SO FAR. *TR

I HAVE HAD THE SAME PROBLEM WITH MY 2011 HYUNDAI SANTA FE REPORTED IN OTHER ODI COMPLAINTS. SPECIFICALLY, MY VEHICLE STALLS RANDOMLY WHILE TRAVELING AT LOW SPEEDS. ODI ID #10460671, #10453272, AND #10412636, ALL SEEM TO REPORT THE SAME PROBLEM I HAVE. OCCASIONALLY, WHILE BRAKING OR ALLOWING THE CAR TO STOP, IT WILL STALL OUT. WHEN IT DOES, ACCELERATING, POWER STEERING, AND POWER BRAKING ARE ALL DISABLED. ONCE THE CAR GEAR IS SHIFTED TO PARK AND THE IGNITION IS TURNED OFF, THE PROBLEM RESOLVES AFTER RE-STARTING THE CAR LATER. THE DEALERSHIP SERVICE DEPARTMENT HAD WORKED ON THIS CAR FOR THE SAME PROBLEM FOUR TIMES WITHOUT BEING ABLE TO 1. DIAGNOSE THE PROBLEM AND 2. COME UP WITH AN ADEQUATE REMEDY. EVEN THOUGH THE TECHNICIANS HAVE NOT BEEN ABLE TO REPRODUCE THE STALLING, THE FIRST THREE TIMES IT WAS IN THE SHOP, THREE DIFFERENT REPAIRS WERE MADE. THEY HAVE ALL INVOLVED COMPUTER FIXES, INCLUDING CHANGING OUT THE CONTACTS, REPLACING THE JUNCTION BOX, AND UPDATING SOFTWARE. HYUNDAI IS AWARE OF MY ISSUE AND THE PENDING LEMON LAW ARBITRATION CLAIM THAT I HAVE MADE. HYUNDAI HAS CURRENTLY MADE THE UNILATERAL DETERMINATION THAT THIS VEHICLE DOES NOT QUALIFY AS A LEMON, WHICH I DISPUTE BECAUSE 1. THIS DETERMINATION IS NOT CAPABLE OF BEING MADE UNILATERALLY, AND 2. THIS IS A SERIOUS SAFETY DEFECT AND MORE THAN A "REASONABLE" AMOUNT OF REPAIR ATTEMPTS HAVE BEEN UNSUCCESSFUL. A MANAGING ENGINEER HAS EXAMINED THE VEHICLE WITHOUT FINDING ANY PROBLEMS, AND I'M CURRENTLY WORKING WITH HYUNDAI TO HAVE A "FLIGHT RECORDER" INSTALLED TO RECORD DATA WHEN THE CAR STALLS NEXT. THE MOST RECENT OCCURRENCE WAS WHILE I WAS DRIVING IN HEAVY TRAFFIC WITHOUT A SHOULDER ON THE FREEWAY--A LIFE-THREATENING SITUATION. I CONSIDER THIS CAR TO BE AN UNRELIABLE SAFETY THREAT ON THE ROADWAYS AND HAVE COMMUNICATED THIS TO HYUNDAI, BUT ITS REPRESENTATIVE DO NOT HAVE THE SAME SENSE OF URGENCY I HAVE. *TR

DRIVING SLOWLY IN TRAFFIC DOWN A HILL MY STEERING WHEEL, GEAR SHIFT AND BRAKES LOCKED UP. IMMEDIATELY MY GENERATOR LIGHT CAME ON MY DASHBOARD. I MANAGED TO PULL OVER AND SOMEHOW GET THE CAR IN PARK. I TURNED THE CAR OFF AND REALIZED THROUGH MY MANUAL MY GENERATOR LIGHT WAS ON. I OPENED THE HOOD AND COULDN'T SEE ANYTHING. WHEN TURNING THE CAR BACK ON THE LIGHT WENT OFF AND EVERYTHING WAS FINE. THAT MONDAY I TOOK THE CAR TO MY DEALERSHIP WHERE I BOUGHT IT AND THEY TOLD ME THEY CHECKED EVERYTHING. PUT THE CAR UP TO A COMPUTER, DROVE IT AROUND, TEST EVERYTHING COULDN'T FIND ANYTHING. I HAVEN'T HAD A PROBLEM SINCE BUT SOMETHING HAD TO OCCUR FOR THIS TO HAPPEN. I AM PLEASE WITH MY CAR OTHERWISE. JUST HOPE THIS NEVER HAPPENS AGAIN. IT COULDN'T BE WEATHER RELATED BECAUSE IT WAS NEITHER SUPER WARM OR SUPER COLD IT WAS APPROXIMATELY 50 DEGREES FAHRENHEIT. FORTUNATELY I WAS STUCK IN TRAFFIC OTHERWISE IF I WAS DRIVING THE SPEED LIMIT THIS COULD HAVE ENDED UP VERY BADLY POSSIBLY EVEN FATAL. *TR

AFTER LIGHT TURNED GREEN, I PUSHED ON THE PEDAL AND THE CAR DID NOT MOVE FOR SECONDS. CAR HESITATES ALL THE TIME. AFRAID TO MAKE LEFT TURN FROM A STOPPED POSITION BECAUSE I AM NOT SURE IF THE VEHICLE WILL MOVE. VEHICLE ALSO HESITATES WHEN ACCELERATING TO PASS SLOW MOVING VEHICLES. REPORTED ISSUE TO DEALER AND DEALER WOULD NOT ACKNOWLEDGE PROBLEM. READ AND HEARD OF OTHER SANTA FE ACCELERATION ISSUES. *TR

ABOUT 10 MINUTES IN TO A TRIP ALL OF A SUDDEN THE WINDSHIELD STARTED FOGGING UP. THE CLIMATE CONTROL PANEL WAS IN AUTO, BLEND WITH PART OF THE AIR GOING TO WINDSHIELD, PART TO FLOORBOARD, TEMP SET TO 72DEGREES ENGINE WAS FULLY WARM, AND WE WERE AT 55MPH. THE FOGGING WAS NOT GRADUAL, FROM THE TIME I NOTICED THE WINDSHIELD STARTING TO FOG, UNTIL VISIBILITY WAS SIGNIFICANTLY REDUCED ALL THE WAY TO THE DASH WAS LESS THAN 2 MINUTES. IT WAS IF A SYSTEM HAD SHUT OFF. I ACTIVATED THE FRONT DEFROST BUTTON,, HIGH FAN TO CLEAR THE WINDOW AND IT ACTUALLY WAS WORSE FOR A FEW SECONDS. I TURNED UP THE HEAT TO 85, AND THE WINDSHIELD STARTED CLEARING. THIS ISSUE HAS BEEN REPORTED BY OTHERS. WEATHER OUTSIDE TEMP ABOUT 45 DEGREES, LIGHT RAIN. WHEN THE TRIP STARTED THE WINDSHIELD WAS PERFECTLY CLEAN AND CLEAR OF ANY INTERIOR FOG. *TR

THIS PROBLEM HAS BEEN GOING ON SINCE WE BOUGHT IT. IT HAPPENS AT LEAST 2-3 TIMES A MONTH. IT IS MOST NOTICEABLE WHEN STOPPED ON A SLIGHT INCLINE, BUT HAS OCCURRED ON A LEVEL STREET. THE CAR DOESN'T RESPOND WHEN THE ACCELERATOR IS PRESSED. AFTER SEVERAL ATTEMPTS, THE CAR LUNGES FORWARD. IF ON AN INCLINE, THE CAR ROLLS BACKWARDS. I HAVE TO KEEP MY LEFT FOOT ON THE BRAKE NOW AND PRESS THE ACCELERATOR WITH THE RIGHT FOOT. THE DEALER HAS NOT BEEN ABLE TO DUPLICATE. *TR

ON DECEMBER 19,2011 I WAS SLOWING DOWN COMING TO A STOP SIGN AND ON OR ABOUT THE TIME AS I PUT MY FOOT ON THE BRAKE PEDAL THE MOTOR STARTED RACING OUT OF CONTROL. I PUT ALL MY WEIGHT ON THE BRAKE PEDAL TO STOP THE CAR, THEN SLAMMED THE GEAR INTO PARK AND TURNED THE MOTOR OFF. I THEN HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP DID DIAGNOSTIC TESTING AND FOUND NOTHING WRONG WITH THE CAR AND SAID THE CAR WAS SAFE TO DRIVE. RELUCTANTLY, I ACCEPTED THE CAR BACK. ON FEBRUARY 6, 2012 THE SAME INCIDENT OF THE MOTOR RACING OUT OF CONTROL HAPPENED WHEN I SLOWED DOWN COMING TO A STOP SIGN. I AGAIN PUT ALL MY WEIGHT ON THE BRAKE PEDAL AND PUT THE CAR IN NEUTRAL AND THEN TURNED OFF THE MOTOR. THE CAR WAS AGAIN TOWED TO THE DEALERSHIP. I CALLED HYUNDAI CORPORATE OFFICES AND ADVISED THEM OF THE TWO INCIDENTS OF THE MOTOR RACING OUT OF CONTROL. THEY SUGGESTED THAT THE LOCAL DEALERSHIP HAVE A SERVICE TECHNICIAN DRIVE THE CAR FOR ABOUT 250 MILES TO SEE IF THIS "RACING MOTOR" INCIDENT WOULD HAPPEN AGAIN. I AGREED TO THEIR RECOMMENDATION. ON FEBRUARY 11,2012 THE LOCAL DEALERSHIP TECHNICIAN WHO DROVE MY THE CAR FOR 250 MILES CALLED ME AND SAID THE MOTOR RACING OUT OF CONTROL NOT HAPPEN AGAIN . HE SAID HE DID RE-PROGRAM THE COMPUTER AND I COULD PICK UP THE CAR. HE SAID THE CAR WAS SAFE TO DRIVE, BUT I FEAR THIS UNSAFE INCIDENT COULD HAPPEN AGAIN AND HYUNDAI NEEDS TO TAKE ACTION TO REMEDY THIS SERIOUS PROBLEM AND PREVENT ANY FUTURE INJURIES FROM HAPPENING. *TR

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE GEAR SHIFT LOCKED. AS A RESULT, IT FAILED TO SHIFT FROM TO OTHER GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,566.

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50.

STOPPED ON A SLOPE 5-20 FT. LONG (UP OR DOWN), REMOVE RIGHT FOOT FROM BRAKE PEDAL TO ACCELERATOR PEDAL AND ATTEMPT TO ACCELERATE INTO TRAFFIC- SANTA FE WILL BARELY MOVE FORWARD REGARDLESS HOW MUCH ACCELERATOR PEDAL IS DEPRESSED OR "PUMPED" THEN: SUDDENLY WILL SPIN FRONT TIRES-ACCELERATING VERY RAPIDLY. THIS HAS HAPPENED A MINIMUM OF 25 TIMES. VERY DANGEROUS SITUATION WHEN ATTEMPTING TO ENTER A BUSY STREET, ROAD OR HIGHWAY. DEALER UNABLE TO FIND CODE ERRORS NOR COULD THEY DUPLICATE THE PROBLEM. COMPLAINED TO DEALER SERVICE TWICE ABOUT THIS SERIOUS AND DANGEROUS SITUATION. MANUFACTURER NEEDS TO GET INVOLVED IN THIS RANDOM, DANGEROUS CONDITION WHEN OWNER/OPERATOR CANNOT FEEL SAFE AND CONFIDENT THIS SUV WILL RELIABLY ACCELERATE FROM A COMPLETE STOP ON A SHORT SLOPE AS IT SHOULD EACH AND EVERY TIME. *TR

TL* THE CONTACT OWNED A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 68 MPH, THE ENGINE BEGAN TO EMIT A LOUD BANGING NOISE AND CAUGHT ON FIRE. THE VEHICLE WAS MANEUVERED TO THE SHOULDER AND STOPPED. A STATE TROOPER APPEARED ON THE SCENE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED AND TOWED TO AN AUTHORIZED DEALER. THE FAILURE WAS NOT DIAGNOSED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE 673.

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH , THERE WAS A LOUD POP HEARD FROM THE REAR OF THE VEHICLE. THE VEHICLE THEN STALLED IN THE MIDDLE OF THE INTERSECTION WHERE THE VEHICLE WAS CRASHED INTO FROM THE PASSENGER SIDE. THE PASSENGER SIDE REAR TIRE EXPLODED FROM THE IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER DIAGNOSED BY A PRIVATE MECHANIC WHO ADVISED THAT THE REAR AXLE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 30,000.

WHILE DRIVING ON THE INTERSTATE HIGHWAY A HEAVY RAINSTORM BEGAN. IT WAS VERY HUMID AND THE TEMPERATURE WAS MODERATE. WITHIN A FEW MOMENTS THE DEFROST BECAME OVERWHELMED AND OUR VISIBLITY DECREASED TO A DANGEROUS LEVEL. WE HAD TO DRIVE WITH THE WINDOWS OPEN IN ORDER TO GET ENOUGH AIR MOVING TO REMOVE THE CONDENSATION FROM THE FRONT WINDOW. THIS HAS HAPPENED ON TWO OTHER OCCASSIONS SINCE. THE DEALERSHIP TELLS US NOTHING IS WRONG WITH THE VEHICLE. *TT

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. WHILE ATTEMPTING TO ACCELERATE FROM A STATIONARY POSITION, THE VEHICLE HESITATED TO MOVE. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 6,000.

ON MAY 26TH 2011 AROUND 6:20 PM WHEN I DROVE ON A LOCAL DOWN HILL ROAD WHICH IS ABOUT 400 YARD LONG, AT A SPEED ABOUT 20 MPH, MY CAR LOST BRAKE AND POWER STEERING. I SUPPOSED TO STOP AT A STOP SIGN AND MAKE A LEFT TURN. WHEN I PRESSED MY BRAKE PEDAL, MY CAR CAN'T STOP AND THE PEDAL WAS VERY HEAVY, AND I CAN'T TURN THE STEERING WHEEL EITHER. MY CAR KEPT GOING STRAIGHT. I KEPT STEPPING ON THE BRAKE PEDAL VERY HARD AND MY CAR FINALLY STOPPED IN THE MIDDLE OF STREET GRADUALLY. WHEN I LOOKED, I NOTICED CHECK ENGINE LIGHT AND OIL LIGHT WERE ON. I THEN TURN OFF MY CAR AND REST A WHILE. I THEN TURNED MY CAR BACK ON AND FOUND CHECK ENGINE LIGHT AND OIL LIGHT WENT OFF AND EVERYTHING SEEMED BACK TO NORMAL. WORTH TO NOTE THAT IT WAS HOT THAT DAY ABOUT 90 DEGREE AND I RIDE ON BRAKE SLIGHTLY FOR ABOUT 300 YARD ON THAT DOWN HILL ROAD BEFORE THIS INCIDENT HAPPENED. I WAS ABLE TO DRIVE SLOWLY BACK HOME THAT DAY AND BROUGHT MY CAR TO THE CLOSEST HYUNDAI DEALER AT 7:30 AM THE NEXT MORNING. HOWEVER THE DEALER WAS NOT ABLE TO REPRODUCE THE FAILURE AND FOUND NOTHING. I THEN CONTACTED HYUNDAI AND HYUNDAI CREATED A CASE NUMBER AND SUGGESTED ME GO TO THE SELLING DEALER. ON JUNE 7TH, I BROUGHT MY CAR TO THE SELLING DEALER AND THEY COULD NOT REPRODUCE THE FAILURE EITHER AND ASKED ME TO COME BACK TO THEM WHEN IT HAPPENS AGAIN. HOWEVER, IT COULD BE DANGEROUS WHEN MY CAR LOSES BRAKE AGAIN WHEN I AM DRIVING. I AM WONDERING IF THERE IS ANY OTHER WAY TO INVESTIGATE ROOT CAUSES OR STRESS MY CAR TO REPRODUCE THIS ISSUE. *TR

NEW SANTA FE, 45 DAYS OLD, SCREECHING / METAL ON METAL GRINDING SOUND. DEALERSHIP COULD NOT FIND A PROBLEM. AT 3 MONTHS OLD, CAR ENGINE TURNED OFF WHILE DRIVING. DEALERSHIP COULD NOT FIND A PROBLEM. NOTHING DONE TO CORRECT THE FAILURE. DO NOT TRUST CAR. *TR

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE . THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING IN FAILED. THE CONTACT TURNED OFF THE VEHICLE AND ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE COMPUTER IN THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 20,500.

THE LOW BEAM HEAD LIGHTS HAVE A VERY SHORT RANGE. THERE IS A DEFINITE HORIZONTAL CUT OFF JUST A FEW FEET OFF THE GROUND. ANY THING ABOVE THE CUT-OFF LINE IS NOT ILLUMINATED AT ALL, NIGHT VISIBILITY IS FAR TOO SHORT JUST A FEW FEET BEFORE THE CAR. DIFFICULT TO SEE PEOPLE CROSSING THE ROAD AT NIGHT OR ANY OBJECTS, CREATING A VERY UNSAFE SITUATION. EXAM OF THE HEAD LAMP ASSEMBLY REVEALS A DEFINITE CUT-OFF OF THE UPPER PART OF THE REFLECTOR CONE, REDUCING THE AVAILABLE LIGHT. THE HIGH BEAM CONE IS ROUND, HAVING NO SUCH CUT-OFF. DEALER COULD NOT CORRECT BECAUSE IT IS A DESIGN FLAW.

TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHEN PARKED ON A SNOW BANK, THE DRIVER SIDE BUMPER COVER POPPED UP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THERE WAS NO WAY TO FIX THE COVER. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CONTACT WAS ABLE TO PUSH THE COVER BACK IN TEMPORARILY BUT IT WAS NOT FULLY REPAIRED. UPDATED 03/29/11 *BF UPDATED 04/06/11 UPDATED 04/06/11

VEHICLE PULLED HARD TO THE LEFT (THE SIDE I WANTED TO PASS ON) WHEN PASSING GEAR WAS USED. I CAME VERY CLOSE TO HITTING THE CAR TO MY LEFT. THE DEALERS SERVICE MANAGER CLAIMS THIS IS NORMAL DUE TO TORQUE KNUCKLE STEERING. (IT HAPPENED WHEN HE DROVE MY SUV AND HE TOLD ME THAT I WOULD HAVE TO GET USED TO IT!!! WE ALSO TRIED ANOTHER SUV AND EXPERIENCED THE SAME PROBLEM, PLEASE NOTE; THE SERVICE MANAGER TOLD ME THAT BIGGER TIRES WOULD PROBABLY SOLVE THE PROBLEM. WHEN I TOLD HIM THAT THE SUV IS UNDER WARRANTY AND THAT I WOULD NOT PAY FOR THEM HE DROPPED THE SUBJECT). I HAVE TRIED THE MANEUVER INDICATED WHEN THERE IS NO TRAFFIC AND IT HAPPENS MORE OFTEN THAN NOT. I AM CONCERNED FOR MY SAFETY AND THE SAFETY OF ANYONE WITHOUT MY QUICK REFLEXES. I HAD NOTICED THIS PROBLEM SEVERAL TIMES PRIOR TO THE PASSING INCIDENT ON A STRAIGHT ACCELERATION, BUT BELIEVED IT MIGHT BE AN UNEVEN PAVEMENT CAUSING IT. )I AM NOT A MECHANIC, BUT THINK THERE IS A CORRELATION BETWEEN THE STEERING AND THE DRIVE TRAIN THAT IS CAUSING THE PROBLEM. UPDATED 02/14/11 *BF THE DEALER INFORMED THE CONSUMER IT WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE CONSUMER ALSO STATED THE RIGHT REAR PASSENGER DOOR WOULD NOT OPEN FROM THE INSIDE. UPDATED PORTABLE 02/25/11

I PURCHASED A HYUNDAI, NOT EVEN ONE MONTH AGO. DECEMBER 12TH 2010. VIN [XXX] HYUNDAI SANTA FE 2011 IT IS SUPPOSED TO GET 20-26 MILES PER GALLON. WHILE DRIVING THE HIGHWAY FROM FLORIDA TO NC IT GOT 15 MILES TO THE GALLON. ON THE WAY BACK THE SAME THING. IN ADDITION THE TRANSMISSION WAS NOT RIGHT, THE CAR WOULD NOT SHIFT AND MADE A HORRIBLE NOISE SEVERAL TIMES. WE DID NOT THINK WE WOULD GET HOME. IT WOULD NOT SHIFT AT ALL. I TOOK IT TO THE LOCAL HYUNDAI SERVICE CENTER AND REPORTED IT TO HYUNDAI. THEY CLAIM THERE IS NOTHING WRONG AND THAT THE CAR JUST NEEDS TO BE BROKEN IN. I WENT ON LINE AND SAW MANY CONSUMERS HAD THE SAME COMPLAINTS AND HYUNDAI IGNORED THEIRS AS WELL. I DON'T KNOW WHERE TO TURN. I NEVER HEARD OF A CAR NEEDING TO BE BROKEN IN. THE MILEAGE IS A LIE. THE CAR IS NOT GETTING WHAT THEY CLAIM IT SHOULD AND OTHERS HAVE REPORTED THE SAME THING TO HYUNDAI. THERE APPEARS TO BE A TRANSMISSION PROBLEM WITH MY CAR AND WITH THOSE OF OTHER CONSUMERS AND THEY REFUSE TO HELP. CAN YOU HELP ME PLEASE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2011 HYUNDAI VERACRUZ NEW VEHICLE HAS DISCHARGED HEAVY FUEL FUMES AND ODORS OUTSIDE AND INSIDE THE VEHICLE CREATING A POSSIBLE POTENTIAL FOR FIRE/EXPLOSION AND CAUSING OBNOXIOUS IF NOT HAZARDOUS BREATHING. 12/31/2010 SHORTLY AFTER PURCHASE, CHECK ENGINE LIGHT ILLUMINATED 01/01/2011 AT START-UP, THERE WAS A "POP" AND ENGINE STARTED. REPLICATED AT DEALERSHIP AND RAW GAS WAS SMELLED. DEALER KEPT VEHICLE FOR SERVICE SHOP TO OPEN ON 01/03/2011. 01/03/2011 DEALER REPLACED PURGE CONTROL VALVE (P/N 28910-3C100). TOOK VEHICLE, SMELLED GAS FUMES IN GARAGE @ RESIDENCE. NO CHECK ENGINE LIGHT. 01/04/2011 RETURNED VEHICLE TO DEALERSHIP. PART ORDERED AIR FREIGHT. 01/05/2011 DEALER INSTALLED FUEL TANK AIR FILTER (P/N 31543-3J501-R). TOOK VEHICLE HOME, SMELLED GAS FUMES IN GARAGE @ RESIDENCE. NO CHECK ENGINE LIGHT. 01/06/2011 FUMES IN GARAGE NOT PRESENT. THOUGHT ISSUE CORRECTED. FUELED VEHICLE, RAN ERRANDS, SMELLED FUEL OUTSIDE VEHICLE. HAD LUNCH, SMELLED FUEL INSIDE OF CAR. NOT PREVIOUSLY SMELLED INSIDE VEHICLE.RETURNED TO DEALERSHIP. 01/07/2011 DEALER ADVISES THAT THEY ARE DISMANTLING VEHICLE ABOUT THE FUEL FILL AREA TO EXPLORE FOR DEFECTS. *TR