2014 Jeep Cherokee Lighting Problems

The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 65 MPH, the headlights and high beams were not working properly; then independently switched to a different setting. There were no warning lights illuminated on the instrument panel. The vehicle had not been diagnosed or repaired. The manufacturer had not been notified. The approximate failure mileage was 44,000.

SERVICE SHIFT IT BEEN COME ON MY SPEED ARE JUMPING CAR SPEED BY IT SELF AND THE DEALERSHIP FAIL TO FIX MY PROBLEM NOW IT UNSAVE TO DRIVE LIKE THIS WHITH MY FAMILY

I HAVE HAD MY JEEP FOR 2 WEEKS. WHEN DRIVING AT NIGHT I CANNOT SEE 20-30 FEET IN FRONT OF ME AND THERE IS NOT MUCH DIFFERENCE BETWEEN DIM AND BRIGHT. THIS IS VERY DANGEROUS SO I REPLACED THE BULBS WITH SYLVANIA SILVERSTAR HALOGEN ZXE. THE BULBS ARE BRIGHTER BUT DID NOT CORRECT THE DISTANCE VISIBILITY. TOO DANGEROUS TO DRIVE AFTER DARK ESPECIALLY WITH ON COMING TRAFFIC.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT WAS CONCERNED THAT THE HEADLAMPS DID NOT PROJECT FAR ENOUGH AHEAD TO SAFELY DRIVE AT NIGHT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,251.

IN 2017, BOTH HEADLIGHTS ON MY 2014 GRAND CHEROKEE OVERLAND WENT OUT. WHEN I TOOK THE CAR TO DEALERSHIP, THEY SAID THEY HAD NEVER HAD THE HEADLIGHTS BURN OUT ON A JEEP THAT AGE. THEY SAID IT WOULD BE OVER $700 TO REPLACE THE BULBS. I WAS NOT ABLE TO AFFORD THIS AT THE TIME. TWO DAYS LATER, MY JEEP STALLED IN TRAFFIC AND THE ALTERNATOR STARTED BURNING WHILE DRIVING TO WORK; MY CAR HAD TO BE TOWED TO THE CLOSEST AUTO MECHANIC WHERE THE ALTERNATOR WAS REPLACED. I ALSO HAD THE HEADLAMP BULBS REPLACED. I WAS REIMBURSED BY CHRYSLER FOR THE COST OF THE ALTERNATOR FOLLOWING THE RECALL, HOWEVER, MY HEADLIGHTS HAVE ONCE AGAIN STOPPED WORKING. I WOULD APPRECIATE IF THIS CAN BE INVESTIGATED TO SEE IF THE HEADLAMP MALFUNCTION IS RELATED TO ANY OF THE OTHER RECALLS.

HEADLIGHTS FAIL TO PROPERLY ILLUMINATE ALMOST TO THE POINT THAT THEY SEEM DIM EVEN ON HIGHBEAM, UNABLE TO SEE NO FURTHER THAN 30' IN FRONT OF VEHICLE, VERY DANGEROUS WHEN PASSING OTHER TRAFFIC, HEADLIGHTS ALMOST SEEM TO GO OUT WHEN PASSING OTHER VEHICLES, VERY POOR VISIBILITY IN RAIN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROVIDE THE PROPER LIGHT COVERAGE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE HEADLIGHTS WERE REPLACED WITH AFTERMARKET HEADLIGHTS. THE FAILURE WAS NOT CORRECTED AND THE AFTERMARKET HEADLIGHTS ALSO FAILED TO PROVIDE PROPER LIGHT COVERAGE. THE CONTACT STATED THAT FORWARD AND SIDE LIGHT VISIBILITY WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 25,000. *LN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING UNKNOWN SPEEDS, THE BRAKE, TAIL, AND HEADLIGHTS DIMMED AND FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (MCLARTY DANIEL CHRYSLER DODGE JEEP RAM, LOCATED AT 2201 SE MOBERLY LAND, BENTONVILLE, AR 72712) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

VISOR WIRING SHORTED OUT WHEN I WAS DRIVING TRUCK , I COULD SMELL PLASTIC BURNING AFTER VISOR LIGHT, GARAGE DOOR OPENER BUILT INTO VISOR STOPPED WORKING. ALSO NHTSA CAMPIGN ID 14V39100-NHTSA 15V879 THESE ONLY COVER JEEP GRAND CHEROKEE AND DODGE TRUCKS NOT JEEP CHEROKEE SAME PROBLEM NO COVERAGE

FOR THE PAST 2 WEEKS, MY DASHBOARD LIGHTS FLICKER ON AND OFF. THERE IS AN AUDIBLE CLICK AND THEN THEY TURN OFF AND BACK ON. I DO NOT HAVE AUTOMATIC HEADLAMPS BUT THE ACTION AND SOUND IS SIMILAR TO A VEHICLE WHICH IS EQUIPPED WITH THIS FEATURE EXCEPT THAT INSTEAD OF THE DASHBOARD LIGHTS CHANGING BRIGHTNESS, THEY GO OFF COMPLETELY. I DO NOT KNOW IF THIS AFFECTS MY RUNNING LIGHTS OR HEADLAMPS AS I HAVE NOT YET BEEN DRIVING IN CONDITIONS THAT WOULD LET ME EASILY DETERMINE WHETHER THEY TURN OFF WHEN THIS OCCURS. THIS ALWAYS HAPPENS WHILE I AM DRIVING MOST NOTABLY UPON A SLOW DOWN OR ACCELERATION AT A LIGHT OR STOPSIGN. THIS HAS HAPPENED MULTIPLE TIMES, ALMOST DAILY DURING MY BRIEF COMMUTES.

THE HEADLAMP AND HEADLIGHT WENT OUT. I TOOK IT TO A DEALER, AND THEY CONCLUDED THERE WAS A PROBLEM WITH THE MODULE AND IT WOULD COST OVER $1000 TO REPAIR. I OPTED TO JUST CHANGE THE HEADLIGHT WHICH COST ABOUT $130 JUST FOR THE BULB. A FEW MONTHS LATER THE OTHER HEADLIGHT WENT OUT. AGAIN I PAID ABOUT $130 JUST FOR ANOTHER BULB. A MONTH LATER THE OTHER HEADLIGHT WENT OUT AGAIN. IT WILL COST ABOUT $130 JUST FOR THE BULB. I HAVE BEEN TOLD WITH THE MOST RECENT CALL THAT THE BULBS MIGHT CONTINUE TO BREAK AS A SIDE EFFECT OF THE MODULE PROBLEM. THAT IS NOT KNOWN TO BE A FACT. EITHER WAY, I'M LOOKING AT EITHER $500+ JUST TO HAVE WORKING BULBS AT THIS POINT, OR OVER $1500 TO REPLACE THE ENTIRE MODULE. NOBODY SHOULD HAVE TO SPEND THAT KIND OF MONEY SIMPLY TO HAVE WORKING HEADLIGHTS SO THAT THEY CAN LEGALLY DRIVE THE CAR THAT THEY PURCHASED! THIS IS ONE OF THE MOST BASIC ELEMENTS OF A CAR, AND I FEEL LIKE I AM BEING TAKEN ADVANTAGE OF BY HAVING CONTINUOUS DEFECTIVE BULBS THAT COST $130. NOTHING OUT OF THE ORDINARY HAS EVERY OCCURRED WITH THIS CAR THAT MIGHT HAVE CAUSED THE LIGHTS TO HAVE CONTINUOUS PROBLEMS. HOWEVER, IT IS WORTH NOTING THAT THE 2014 JEEP CHEROKEE SEEMS TO HAVE THE HIGHEST NUMBER OF PROBLEMS IN THE JEEP LINE. I'M VERY UNHAPPY ABOUT THIS AND HOPE THAT THERE WILL BE A SATISFYING RESOLUTION.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT 60 MPH, THE HIGH AND LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE PROPERLY IN ORDER FOR THE CONTACT TO VIEW THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADJUSTED THE LIGHTS HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,800. THE VIN WAS NOT AVAILABLE.

PURCHASED 2014 CHEROKEE IN AUG 2014 - MY 4TH JEEP AND OTHER FAMILY MEMBERS DRIVE JEEPS. FEW DAYS LATER DROVE AT NIGHT- IMMEDIATELY EVIDENT HEADLIGHTS POSE SERIOUS SAFETY CONCERN & DESIGN FLAW. CONTACTED THE DEALERSHIP TO HAVE THE LIGHTS INSPECTED. CANNOT SEE OBJECTS UNTIL YOU ARE UPON THEM. LIVE IN A RURAL AREA WITH NO STREET LIGHTS/BEAM DOES NOT PROJECT SUFFICIENT LIGHT/BRIGHTNESS. ADD RAIN, SNOW, OR CITY LIGHTS &THE GLARE MAKES SAFELY OPERATING THE VEHICLE EVEN MORE CHALLENGING.VEHICLE SERVICED MULTIPLE TIMES FOR THIS SERIOUS SAFETY CONCERN. MULTIPLE TECHS STATED HEADLIGHTS "ARE DIM" & OTHER OWNERS HAVE COMPLAINED. AFTER NUMEROUS COMPLAINTS, MY FRUSTRATION & CONCERN MOUNTED. TECHNICIAN SYMPATHIZED & SUGGESTED I CONTACT JEEP, "MAYBE THEY WILL LISTEN TO THE CUSTOMER". DEC 2014, CONTACTED JEEP & WAS INSTRUCTED A "RESEARCH PROJECT" WAS ESTABLISHED. AFTER WEEKS, (ANOTHER SERVICE APPOINTMENT AND MORE TIME OFF WORK) JEEP ACKNOWLEDGED "COMPLAINT ABOUT DIM HEADLIGHTS IS PRETTY PREVALENT" &YOU HAVE BEEN "FAIR AND REASONABLE". JAN 17, CHEROKEE SERVICED AGAIN & COPY OF A TECH ASSISTANCE TICKET WAS LEFT ON THE SEAT. REPORT STATES: "CUSTOMER CONCERN: CUSTOMER CANNOT SEE AT NIGHT AND HEADLIGHTS ARE DIM. CONCERN DUPLICATED: YES, DROVE VEHICLE AT NIGHT HEAD LAMPS ARE NOT VERY BRIGHT NEED FOG LAMPS ON ALSO TO SEE. TESTS: DROVE TWO OTHER VEHICLES SAME OPERATION HAVE HAD A LOT OF COMPLAINTS ABOUT LAMPS NOT BRIGHT". THIS IS TAKEN FROM THE REPORT ADMITTING THE HEADLIGHTS DO NOT ILLUMINATE. JAN 21 NO RESOLUTION, TOLD JEEP THEY CAN TAKE THE SUV BACK, I'M NOT WILLING TO COMPROMISE SAFETY. COMPLAINT MOVED TO JEEP RETURNS AFTER MULTIPLE CALLS, ASKED TO TAKE THE VEHICLE TO ANOTHER DEALERSHIP SCHEDULED FOR THIS WEEK. THIS VEHICLE WAS PURCHASED BECAUSE OF CUSTOMER LOYALTY TO JEEP-STILL WAITING ON RESOLUTION. *TR *CN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE HEADLAMP BULBS WERE REPLACED FOUR TIMES WITHIN SEVERAL MONTHS. DESOTO AUTO MALL CHRYSLER DODGE FORD JEEP RAM (3039 S.E. HIGHWAY 70, ARCADIA, FL 34266; (800) 880-3099) WAS CONTACT AND NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE WAS COMMON WITH VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER ADMITTED THAT THE FAILURE WAS A KNOWN ISSUE HOWEVER, OFFERED NO ADDITIONAL ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.*DT*JB

MY 2014 JEEP CHEROKEE HAS SUBSTANDARD HEADLIGHT ILLUMINATION AS COMPARED TO OTHER VEHICLES IN TERMS OF DISTANCE (PROJECTION) AND OVERALL BRIGHTNESS. IT'S VERY DIFFICULT TO DRIVE THE VEHICLE AFTER DARK IN AREAS WITH LITTLE OR NO STREET LIGHTING. THE HEADLIGHTS ARE ESPECIALLY POOR ON DARK WET ROAD SURFACES THAT OFFER LITTLE OR NO REFLECTION. THE ILLUMINATION AT THE LEFT AND RIGHT FRONT SIDES OF THE VEHICLE MAKE IT DIFFICULT IF NOT IMPOSSIBLE TO SPOT ANIMALS, PEDESTRIANS, OR OTHER OBJECTS AT NORMAL HIGHWAY SPEEDS UNTIL YOU ARE RIGHT UPON THEM. I FEEL THAT THE SUBSTANDARD HEADLIGHT ILLUMINATION IS AN ACCIDENT WAITING TO HAPPEN AND MAY WELL MEASURE BELOW NHTSA STANDARDS IF TESTED. *TR

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

THE TRANSMISSION ON THIS VEHICLE MAKES IT VERY DANGEROUS!! SURGING, HESITATION, SPEEDING UP, HARD SHIFTS CONTINUALLY. THE TRANSMISSION WAS REPLACED AND IT WAS SERVICED MANY TIMES WITH NO IMPROVEMENTS. WHEN YOU TRY TO PULL OUT ONTO A ROAD, IT WILL HARD SHIFT INTO GEAR AFTER HESITATION, IT DOES THE SAME WHEN BACKING UP. IT CAUSES A VERY DANGEROUS SITUATION AND I HAVE ALMOST BEEN HIT BY ANOTHER VEHICLE MANY TIMES DUE TO THE TRANSMISSION ISSUES. THE HEADLIGHTS ON THIS VEHICLE ARE DANGEROUS, THEY FOLLOW A SEVERE STRAIGHT LINE AND WHEN GOING UP AND DOWN HILLS IT CAUSES YOU TO LOSE VISION OF THE ROAD IN FRONT OF YOU.

I KEEP MY HEADLIGHTS ON THE AUTOMATIC SETTING AT ALL TIMES. APPROXIMATELY 4-5X'S SINCE OWNING THIS VEHICLE I HAVE GOTTEN IN AND THERE WOULD BE NO LIGHTS. THE 1ST TIME I THOUGHT IT WAS A BLOWN FUSE AND REALIZED THAT THE HEADLIGHT KNOB WAS TURNED TO THE OFF POSITION. I THOUGHT SOMEONE MUST HAVE SWITCHED IT, BUT AFTER THE 3RD TIME IT HAPPENED OVER A NUMBER OF MONTHS I CALLED THE DEALER WHO SAID THERE WAS NO WAY THAT COULD OCCUR WITHOUT SOMEONE SWITCHING IT BECAUSE THE KNOB HAS TO BE PHYSICALLY TURNED.I WOULD TEND TO AGREE WITH HIM BUT THE KNOB IS LOCATED IN A PLACE WHERE IT WOULD BE ALMOST IMPOSSIBLE TO HIT IT WITH YOUR KNEE OR OTHERWISE CHANGE IT WITHOUT KNOWING. MY HUSBAND IS THE ONLY OTHER DRIVER, AND NEITHER OF US CHANGE THE LIGHTS FROM THE AUTO SETTING. I AM ONLY LOOKING TO GET THIS ON RECORD AT THIS POINT, BUT IT IS A SAFETY HAZARD SINCE THE DASH LIGHTS UP INSIDE EVEN IF THE LIGHTS ARE OFF OUTSIDE, SO IT'S NOT READILY APPARENT THAT THE HEADLIGHTS AREN'T ON. *TR

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 5 MPH, MAKING A RIGHT OR LEFT TURN, THE HEADLIGHTS FAILED TO ILLUMINATED BRIGHT TO VIEW THE ROAD. THE VEHICLE WAS TAKING TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. MA 09/25 *CN

I HAVE A 2014 JEEP CHEROKEE LATIUDE...THERE SEEMS TO BE A PROBLEM WITH HAVING ENOUGH LIGHT TO SEE WHILE DRIVING AT NIGHT. I BOUGHT MY JEEP NEW AND NOTICED THE PROBLEM EARLY ON...BUT NOT HAVING 20/20 VISION...I THOUGHT IT WAS JUST ME UNTIL TALKING WITH OTHER JEEP OWNERS. SO I AVOID DRIVING AT NIGHT AS MUCH AS POSSIBLE...AS NOT TO PUT MYSELF OR ANYONE IN HARM'S WAY!!