There are 23 owner-reported air bags & restraints complaints for the 2016 Jeep Cherokeein NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
From airbags all of them. yes its available for inspection. the airbags deployed while I was driving and I couldn't control the car and ended up in a ditch. yes we were put at risk as well as others on the road. Nobody has inspected vehicle at this time. no prior issues or warnings. It deployed without any warnings. There was NO cause for this to happen, No impact when this ocured.
I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the right, uncontrollable, stops in someone's front yard, engine still running. The other car swerved to the left, still on the road, rolling on its side. My airbags never deployed, i didnt even get any lights on the dash, i had to shut the engine off. Not one airbag deployed, and nothing even recognized there was something wrong. This car is supposed to have all options for airbags, yet a collision at highway speed, with post wreck travel of less than 50 feet, and not one single air bag deployed. I very literally could have died right there. I honestly dont know how i didn't.
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed air bag module. The contact was informed that the air bag module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 112,930.
Start driving the vehicle multiple times during the operation you get a service airbag message with a code / dtc of b0020-13 which FCA put out a TSB for but when you do take the car in the code is not stored in memory, so they refused to repair it
PASSENGER AIRBAG INADVERTENT DEPLOYMENT. WARNING LAMPS: Service airbag system Service parking brake 4wd unavailable Driver seatbelt not fastened Phone unavailable occasionally Check engine DESCRIPTION LEADING UP TO INCIDENT: Several days of seeing warning lamps. Limited driving. Disconnected battery for 8 hrs. Reconnected battery. Backed out of garage into driveway. Sat in car idling at 2000 RPMs with AC on. After 3 mins, passenger airbag deployed. Additional Info: Nothing on passenger seat at time. No work had been done in or around IP. {instrument panel}.
The contact owns a 2016 Jeep Cherokee. The contact stated that while his fiancé was driving approximately 35 MPH, the vehicle crashed head-on into a tree. During the crash, the front-end was severely damaged but no air bags deployed. During the crash, the driver sustained head and neck injuries rendering her unconscious. The driver also sustained an injured right knee, leg contusions, and lacerations; along with chest and torso injuries. The driver was transported from the scene to seek medical attention. A police report was taken at the scene. The vehicle was towed from the scene. The vehicle was later deemed destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 70,000.
Airbags failed to deploy after front end no-fault collision.
My wife was involved in an accident due to the other driver making an illegal u-turn. This collision involved a front impact of her Jeep causing several thousand dollars of damage. During this accident, the airbags did not deploy as would have been expected in an accident of this nature.
IN FRONT END ACCIDENT HITTING A TREE AND AIRBAGS DIDN'T GO OFF.
AIR BAG SERVICE LIGHT IS ON. ALSO, THE SEATBELT LIGHT IS ON STATING DRIVER DOES NOT HAVE SEATBELT EVEN WHEN PLUGGED IN. VEHICLE WAS ON THE HIGHWAY WHEN THIS OCCURRED.
I WAS DRIVING FOR ABOUT 20 MILES. STOPPED AT A STORE FOR 5 MINUTES, TURNED THE CAR OFF . GOT BACK IN THE CAR AND THE SERVICE AIRBAG SYSTEM LIGHT CAME ON. THEN IT WENT OFF AND ON FOR THE 20 MILE RIDE HOME. THEN IT STAYED ON ALL THE TIME. CALLED THE CAR DEALER AND TOLD THEM ABOUT MY PROBLEM. SAID THAT IT WAS PROBLEM DEFECTIVE. MADE AN APPOINTMENT FOR THE JEEP. WAS TOLD THAT THE INTERMEDIATE SEAT CONNECTOR UNDER THE SEAT WAS BAD. THAT THE PINS RE MAKING A POOR CONNECTION. HAD TO BUY A NEW HARNESS.
WAS TURNING LEFT AND VEHICLE SHUT OFF MIDTURN WAS NEARLY REAR ENDED TOOK JEEP IN SHOP DIDN'T FIX WAS STILL UNDER WARRANTY ALSO WAS DRIVING WHEN ALL JEEP INSTRUMENT WARNING LIGHTS CAME ON AND LOST ALL POWER COASTED TO A STOP RESTARTED, SHIFTING BECAME SLUGGISH MOTOR STARTED KNOCKING TOOK TO SHOP TO GET FIX SPEND OVER 2000 BUCKS TO GET FIX NOW THEY WANT 7000 BUCKS FOR ENGINE
I WAS MAKING A LEFT HAND TURN IN MY 2016 JEEP CHEROKEE WHEN I WAS STRUCK BY ANOTHER VEHICLE WHO WAS HEADED THE TOWARDS ME. I SUSTAINED MAJOR FRONT END DAMAGE IN A COLLISION AND THE CAR WAS TOTALED, AND NONE OF MY AIRBAGS DEPLOYED. THE OTHER VEHICLE A CHRYSLER PACIFICA, SUSTAINED LESS FRONT END DAMAGE AND BOTH OF THEIR AIRBAGS DEPLOYED. THE IMPACT WAS HARD ENOUGH TO SPIN MY CAR COMPLETELY AROUND SO I WAS FACING THE OPPOSITE WAY AND ENDED UP FACING THE SAME DIRECTION AS THE CAR THAT HIT ME.
I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
MY AIRBAG LIGHTS JUST RANDOMLY CAME ON AND I DIDN'T HIT ANYTHING OR NOTHING HIT ME AND I JUST BOUGHT THIS CAR TWO MONTHS AGO.
ONE DAY MY AIRBAG LIGHT CAME ON FOR NO REASON. I DIDNT HIT ANYTHING. NO ONE HIT ME AS FAR AS I KNOW.
THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER
MY CAR, IN 4X4 MODE, LOST CONTROL ON AN OFF-RAMP AND STRUCK A CONCRETE BASE TO AN INTERSTATE STREET LIGHT. ZERO AIRBAGS WENT OFF DESPITE ME TOTALING THE CAR AND EXTENSIVE DAMAGE DONE TO THE FRONT END. THE SHEER FORCE OF THE IMPACT BRUISED MY ARM, BLACKENED MY EYE AND RIPPED MY EYELID IN HALF, INJURING MY RIGHT EYE AND SENDING ME TO THE TRAUMA UNIT FOR EMERGENCY SURGERY.
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE ROLLED FORWARD AND STRUCK ANOTHER VEHICLE. THE SEAT BELT FAILED TO LOCK UP AS DESIGNED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT RESEARCH THE FAILURE. THE FAILURE MILEAGE WAS 25,083.
VEHICLE WAS HEADING DOWN A CITY STREET AT APPROXIMATELY 40 MPH. ANOTHER CAR PULLED INTO TRAFFIC IN FRONT OF JEEP AND HIT HEAD ON. THE AIR BAGS FAILED TO DEPLOY. THE CAR WAS TOTALED AND THE DRIVER WAS SEVERELY INJURED.
Showing 1–20 of 23 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026