2017 Jeep Cherokee Complaint Log

THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS LOW SPEEDS, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO DOWNSHIFT AND UPSHIFT IMPROPERLY AND THE VEHICLE JERKED WHILE ACCELERATING. AN UNKNOWN DEALER IN STROUDSBURG, PENNSYLVANIA PERFORMED A SOFTWARE UPDATE OF THE TRANSMISSION PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED IN REGARD TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT CONSUMER STATED WHILE GOING DOWN A SLIGHT DOWN HILL THE TRANSMISSION SHIFTED TO A LOWER GEAR AND THE CAR ACCERLATED TO A FASTER SPEED WHICH REQUIRED BREAKING. UPDATED 10/16/18*JB

SERVICE SHIFTER WARNING LIGHT COMING ON WHILE DRIVING OR PARKED EVERY OTHER DAY. I HAVE TO PULL OVER AND SHUT MOTOR DOWN AND RESTART AND WILL COME ON AGAIN IN A FEW DAYS..

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER SERVICE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO GLADSTONE DODGE CHRYSLER JEEP AND RAM (5610 NORTH OAK TRAFFICWAY, GLADSTONE, MO 64118, (816) 455-3500) WHERE IT WAS DIAGNOSED THAT THE SHIFTER SERVICE BEZEL WAS REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER SERVICE BEZEL NEEDED TO BE REPLACED AND THE PART WAS ON BACKORDER. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 64639458. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.

I BOUGHT MY CAR 3/21/2017 AND I'VE LOVED IT UP UNTIL THE RECENT PROBLEMS. SINCE JUNE/2019 WHEN I MAKE A LEFT TURN ALL OF THE LIGHTS ON MY GEAR SHIFTER LIGHT UP AND A DISPLAY OF "SERVICE SHIFTER" POPS UP AND THE ONLY WAY TO CLEAR IT IS TO PULL OVER, TURN THE CAR OFF AND START IT UP. AT FIRST IT HAPPENED RANDOMLY, BUT NOW IT MORE FREQUENT. I PURCHASED AN EXTENDED WARRANTY AND THEY TOLD ME THERE IS NOTHING WRONG, BUT NOW AN ADDITIONAL ISSUE HAS STARTED. SOMETIMES WHEN ALL THE LIGHTS APPEAR WHEN I'M MAKE A TURN OR GETTING ON THE HIGHWAY EVEN, I'VE ALMOST BEEN REAR ENDED MULTIPLE TIMES BECAUSE NOW THE CAR WILL JUST SHUT OFF!! THIS IS SCARY AND UNSAFE, BUT IT IS MY ONLY MEANS OF TRANSPORTATION AND YES ALL OF MY REGULAR MAINTENANCE IS UP TO DATE AS WELL.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER INDICATOR ILLUMINATED AND THEN TURNED OFF. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM SPRING (21027 I-45, SPRING, TX 77388, 281-715-6927) WHERE IT WAS DIAGNOSED THAT THE SHIFTER SENSOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SPITZER CHRYSLER DODGE JEEP RAM OF HOMESTEAD (30101 S DIXIE HWY, HOMESTEAD, FL 33032, (305) 363-1645), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. IN ADDITION, THE GEAR SHIFTER ILLUMINATED. THE VEHICLE WAS TAKEN TO ATLANTIC DODGE CHRYSLER JEEP RAM (2330-40 US 1 SOUTH, SAINT AUGUSTINE, FL 32086, 904-293-4177) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 22,150.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON SEVERAL OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SEVERAL UNKNOWN DEALERS WERE CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

THE CRUISE CONTROL WAS SET ON MY CHEROKEE. I WAS GOING DOWN A HILL AND THE VEHICLE ACCELERATED. THE CRUISE WAS SET TO 59 MPH AND THE SPEED GOT UP TO 67 MPH. THE MOTOR REVVED TO ABOUT 4000 RPMS. I TURNED OFF THE CRUISE, STEPPED ON THE BRAKE AND PUT THE CAR IN NEUTRAL. AFTER A COUPLE OF SECONDS THE MOTOR STOPPED REVVING AND RETURNED TO NORMAL. I PUT THE CAR BACK IN DRIVE AND IT WAS FINE. I WAS ON A STATE HIGHWAY IN A 55 MPH SPEED ZONE.

I PURCHASED THIS VEHICLE IN JUNE OF 2017. THE SERVICE SHIFTER ERROR BEGAN POPPING UP IN NOVEMBER OR DECEMBER OF THE SAME YEAR. IT RESETS ONCE THE CAR IS TURNED OFF AND THEN RESTARTED. I AM CURRENTLY APPROACHING 20,000 MILES AND IT SEEMS WITH EVERY NEW MILE ACCRUED THAT THE LIGHT IS COMING ON MORE OFTEN. AFTER READING SEVERAL ONLINE FORUMS REGARDING THIS ISSUE I REALIZED THAT I AM NOT ALONE. ONE PERSONS ACCOUNT MENTIONED THAT THEIR CAR WAS GOING 70 MILES AN HOUR WHEN SUDDENLY THE CAR SWITCHED TO PARK, CAUSING A MAJOR ACCIDENT AND INJURY. THIS IS VERY DISTURBING TO ME. ALTHOUGH MY CAR HASN'T SHIFTED WHILE THE CODE IS ON YET. I AM WORRIED THAT ME OR A LOVED ONE (OR A STRANGER FOR THAT MATTER) WILL END UP BEING HURT OR IN A SERIOUS ACCIDENT.

ELECTRICAL SYSTEM: WIRING DETAILS ISSUED JUNE 4, 2018 RECALL ID 299936 NHTSA CAMPAIGN #18V332000 VEHICLES AFFECTED 4,815,661 COMPONENT AFFECTED ELECTRICAL SYSTEM: WIRING POWER TRAIN: DRIVELINE: DIFFERENTIAL UNIT DETAILS ISSUED JULY 14, 2020 RECALL ID 314017 NHTSA CAMPAIGN # 20V343000 VEHICLES AFFECTED 67,248 COMPONENT AFFECTED POWER TRAIN: DRIVELINE: DIFFERENTIAL UNIT WHEELS: RIM DETAILS ISSUED OCTOBER 13, 2017 RECALL ID 269528 NHTSA CAMPAIGN # 17V543000 VEHICLES AFFECTED 22,242 COMPONENT AFFECTED WHEELS: RIM

WHILE I WAS DRIVING YESTERDAY, MY CAR DIED OUT ON ME. THE CAR IS ONLY 6 MONTHS OLD. I WAS DRIVING WHEN THE BATTERY LIGHT BEGAN TO FLASH AND THE CAR SHUT OFF ON ME. I HAD ELECTRICAL POWER AS THE STERIO WAS WORKING, BUT THE ENGINE AND POWER STEERING SHUT OFF WITHOUT A CHECK ENGINE LIGHT. I WAS LUCKILY ABLE TO COAST INTO A PARKING LOT AND PUT THE CAR IN PARK. I 'SHUT IT OFF' PULLED THE KEY FOB FROM THE IGNITION AND TRIED TO RESTART IT. IT HAD DIFFICULTY TURNING OVER AND ABOUT AFTER 39 SECONDS IT TURNED OVER AND STARTED. THEN EVERYTHING WAS NORMAL. THE CAR DIED OUT ON ME WHILE GOING 45 MILES PER HOUR ON A VERY BUSY STREET AND I COULD BARELY TURN THE WHEEL TO GET INTO A PARKING LOT. AFTER THIS HAPPENED THE CAR WENT BACK TO NORMAL AND NO WARNINGS WERE DISPLAYED. I WENT TO MY UCONNECT APP AND IT DID NOT REGISTER THE ISSUE OR SAY THERE WAS ANY ISSUES ON THE CAR. IF THIS HAPPENS ON AN EXPRESSWAY THIS CAN BE DEADLY AND IT JEEDS TO BE ADDRESSED!

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART ON THE THIRD ATTEMPT. THE CONTACT STATED THAT THE OIL LEVEL WAS CHECKED AND HE DISCOVERED THAT THE ENGINE OIL LEVEL WAS LOW. THE CONTACT STATED THAT THE VEHICLE WAS USING EXCESSIVE OIL. THE CONTACT CALLED JEEP CHRYSLER DODGE CITY AT (203) 531-0505 (LOCATED AT 631 WEST PUTNAM AVENUE, GREENWICH, CT 06830) AND WAS WAITING TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 23,300.

PRIOR REPORT#[XXX] 5/26/18 5:54P XM STOPPED WORKING AND WOULDN'T WORK THE REST OF THE DAY. 5/28/18 4:24P TRACTION LIGHT FLASHED DRIVING ON FLAT DRY ROAD 5/29/18 8:21A 5371 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:36A 5374 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:46A 5375 MILES STOP & GO TRAFFIC ON FLAT ROAD. ACCELERATING STRAIGHT THROUGH AN INTERSECTION, CAR JUMPED AND SLIPPED FROM GEAR. FLASHING "D", DISPLAY ALTERNATING MESSAGE "TO SHIFT VEHICLE MUST BE STOPPED" AND "SHIFT TO PARK OR NEUTRAL PRESS BRAKE + SELECT GEAR". TURNED FLASHERS ON, STOPPED ROLLING CAR, SHIFTED TO PARK, WAITED A FEW SECONDS, SHIFTED BACK TO DRIVE. CAR RESPONDED AND DROVE THROUGH INTERSECTION. APPROX. TWENTY FEET LATER TRACTION LIGHT FLASHED AGAIN. VIDEO IS 33.7MB. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

CAR WAS PURCHASED IN APRIL 2017. TWICE THE VEHICLE WOULDN'T START FOR NO APPARENT REASON. THE CAR IS PARKED ON THE STREET AND WOULDN'T START EARLY MORNING ON A SATURDAY AND AGAIN LATE AFTERNOON ON THIS PAST TUESDAY. BOTH OCCASIONS, I TRIED USING THE FOB TO UNLOCK AND PERFORM A REMOTE START, VEHICLE WOULD NOT TURN ON. EVENTUALLY, THE CAR DID START, BUT THE REASON IS STILL UNDETERMINED

CAR STARTED HAVING SHIFTING ISSUES WHEN AT A HIGH RATE OF SPEED, HAD TO TAKE FOOT OF THE GAS FOR IT TO SHIFT. WENT FOR MY OIL CHANGE AND TALKED ABOUT THIS THEY INFORMED ME THAT CHRYSLER DID NOT WANT TO 'RECALL' ALL THE VEHICLES SO THEY WERE JUST FIXING IT WITH A NEW COMPUTER CHIP. THEY SAID IF IT CONTINUES TO LET THEM KNOW. WELL, IT'S STILL DOING IT BUT NOW I AM HAVING ISSUES WITH THE CAR DINGING WHEN TURNING AS IF MY GAS LIGHT COMES ON BUT NOTHING APPEARS ON THE DASH BOARD. YESTERDAY I WENT AROUND A TURN IT DINGED BUT THEN ALSO A MESSAGE APPEAR SAYING SOMETHING ABOUT THE SHIFTER BEING PUT IN D. THE CAR HAD PRETTY MUCH DIED. TRIED RESTARTING IT WOULD JUST REV. THE BATTERY AND TRANSMISSION LIGHT APPEARED. WE WAITED A FEW MINUTES AND TRIED AGAIN IT FINALLY TURNED OVER. I DO ALL HIGHWAY DRIVING TO AND FROM WORK THIS IS THE LAST THING I NEED IS TO GET INTO AN ACCIDENT BECAUSE THE VEHICLE FAILED. LAW SUIT *PURCHASED THIS CAR NEW IN APRIL 2017, HAS 31,000 HIGHWAY MILES ON IT.

2017 JEEP SERVICE STIFTER COME ON SEVERAL TIME WHEN DRIVING, I HAVE TO STOP AND TURN IT OFF BEFORE I CAN TURN IT ON AGAIN TAKEN IT BACK TO THE DEALER SEVERAL TIMES AND, MY JEEP MOVING THEN I TURN OFF JEEP AND SOMETIMES JERKING WHEN AM DRIVING BEFORE COMING TO A STOP I FEEL LIKE SOMEONE HIT MY FROM BEHIND .

SERVICE SHIFTER HAS APPEARED ON MY DASH, CAR MAKES NOISE THAT SOUNDS LIKE WHEN MY GAS LIGHT COMES ON MULTIPLE TIMES, ENGINE TURNS OFF AND WON'T TURN ON UNLESS YOU TAKE KEY OUT AND WAIT A COUPLE MINUTES.

I LIVE IN A FLATTER AREA OF THE US. NO PROBLEMS HERE. HOWEVER, WHILE TRAVELING IN SOME MORE HILLY STATES RECENTLY I EXPERIENCED MULTIPLE OCCASIONS WHEN THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO ACCELERATE WELL BEYOND THE SETTING. 15-20 MPH ABOVE SETTING. ENGINE RPM WOULD GO AS HIGH AS 5000. THE SYSTEM WOULD NOT IMMEDIATELY DISENGAGE. I HAD TO HIT THE BRAKES AND THE CANCEL BUTTON SEVERAL TIMES BEFORE CRUISE CONTROL WOULD DISENGAGE. THIS OCCURRED WHILE TRAVELING AT INTERSTATE SPEEDS OF 65-70 MPH.

TRANSMISSION IS SLIPPING AND GRINDING AFTER TRYING TO ACCELERATE FROM STOP OR SLOW SPEED. IT HAS ALREADY BEEN FLASHED ONCE BUT MARK'S CASA IN ALBUQUERQUE, NEW MEXICO REFUSES TO DO ANYTHING ELSE TO TRY TO FIX IT. THEY STATE THAT THERE IS NOTHING ELSE THEY CAN DO.

WHILE IN CRUDE CONTROLS MY JEEP SPEEDS UP AND PAST THE SET SPEED AND KEEP ON GOING FASTER

MULTIPLE SPORADIC FLASHING LOSS OF TRACTION LIGHT ON DRY ROADS AND ROLLING STARTS. 5/10/18 4872M VEHICLE IN MOTION ON CITY STREET 35MPH "SERVICE PARKING BRAKE" FLASHED ON DISPLAY 5/12/18 5004M MAKING LEFT TURN FROM STOP ON YIELD GREEN VERY SLIGHT DECLINE, CITY STREET, DEPRESSED GAS PEDAL TO MAKE TURN, CAR SLIPPED OUT OF GEAR FLASHING TO PUT CAR IN NEUTRAL OR PARK AND THEN BACK IN DRIVE. CAR ROLLED INTO INTERSECTION. I FLIPPED OVER TO TIPTRONIC W/O RESPONSE, SHIFTED TO NEUTRAL AND BACK W/O RESPONSE, KIDS IN BACKSEAT WHILE CAR IS STALLED PERPENDICULAR TO ONCOMING TRAFFIC. TURNED HAZARDS ON, SHIFTED TO PARK AND BACK, NO RESPONSE, ROLLED TO SIDE OF ROAD AT THIS POINT. PUT CAR BACK IN PARK, COUNTED TO FIVE, SHIFTED BACK TO DRIVE, AND CAR RESPONDED. 5/12/18 5084M FIANC DRIVING, CITY STREET 45MPH. MAKING LEFT TURN ACROSS 3 ONCOMING LANES FROM STOP, CAR AGAIN SLIPPED FROM GEAR AND FLASHED MESSAGE TO SHIFT INTO NEUTRAL OR PARK AND THEN BACK TO DRIVE. FIANC SHIFTED TO NEUTRAL AND BACK INTO DRIVE W/O RESPONSE. I TURNED ON HAZARDS, HE SHIFTS CAR INTO PARK AND COUNTED A FEW SECONDS BEFORE PUTTING IT PARK IN DRIVE AND PULLING OFF THE ROAD. DEALERSHIP CLOSED. 5/14/18 DROPPED CAR OFF AT JEEP 5/22/18 VM FROM JEEP, THEY DIDN'T KNOW WHAT THE ISSUE WAS 5/23/18 JEEP CALLED, COULDN'T DUPLICATE THE ISSUE, FILED A REPORT W/CHRYSLER, TESTED GROUNDING, AND CONCLUDED IT WAS A "FLUKE IN THE SYSTEM". ASKED ME TO PICK UP THE CAR DESPITE NOT MAKING REPAIR. "IF YOU HAVE ISSUES BRING IT BACK".

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE BATTERY INDICATOR ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND ON, AND DROVE TO WHITE PLAINS CHRYSLER JEEP DODGE (914-946-2600, LOCATED AT 70 WESTCHESTER AVE, WHITE PLAINS, NY 10601). THE DEALER PERFORMED AN OIL CHANGE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

WHILE DRIVING THE SERVICE SHIFTER LIGHTER APPEARS ON DASH AND SHIFTER POSITION LIGHTS ALL LIGHT RANDOMLY AND HAS BEEN BECOMING MORE FREQUENT. THEY TURN OFF ONCE I STOP, TURN THE CAR OFF, AND RESTART THE CAR. I HAVE READ MODELS PREVIOUSLY HAVE BEEN RECALLED FOR THIS ISSUE BUT NOT 2017 WHICH APPEARS TO HAVE THE SAME ISSUES. ALSO I'VE HAD TO CHANGE MY SPARK PLUGS AT ABOUT EVERY 50,000 MILES. I REPLACED THEM ONCE ALREADY AND ONCE AGAIN I AM HAVING THE SAME ISSUE THE CHECK ENGINE LIGHT IS ON AND AT TIMES THE CAR IS SHAKING FROM THE MISFIRING. THE CHECK ENGINE LIGHT REMAINS ON AT A TIMES. THE CHECK ENGINE LIGHT FLASHES AND THE CAR IS SHAKING THE POWER AND ACCELERATION ARE SIGNIFICANTLY REDUCED WHEN THE SPARK PLUGS ARE ACTIVELY MISFIRING. THIS ONLY OCCURS WITH ACCELERATING AND PRESSING ON GAS PEDAL AND HAPPENS CONSTANTLY WHILE DRIVING. I'VE NEVER HAD TO REPLACE SPARK PLUGS THIS OFTEN THEY USUALLY LAST ATLEAST 100,000 MILES. THERE IS A PROBLEM WHEN THEY BARELY LAST FOR HALF THAT AND REQUIRE REPLACEMENT ATLEAST 2 TIMES BEFORE THEY SHOULD GO BAD. THESE SEEM TO BE A COMMON ISSUE BUT WHEN YOU ASK THE DEALER THEY ACT CLUELESS AND SOMETHING NEEDS TO BE DONE. THESE ARE COSTLY PROBLEMS THAT SHOULD NOT BE OCCURRING OR OCCURRING THIS FREQUENTLY. PLEASE INVESTIGATE.

SERVICE SHIFTER ERROR CODE; CAR HAD TO BE TOWED TO DEALER.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES ON DIFFERENT OCCASIONS. THE CONTACT LOST CONTROL OF THE VEHICLE AS IT KEPT SWERVING BACK AND FORTH AND LOST POWER. THE CONTACT PULLED OVER TO THE SHOULDER OF THE ROAD, TURNED OFF THE VEHICLE, AND IT RESTARTED ON THE THIRD ATTEMPT. THE VEHICLE WAS TAKEN TO BETTENHAUSEN CHRYSLER DODGE JEEP RAM (8355 W 159TH ST, TINLEY PARK, IL 60477, (708) 532-2665) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

SERVICE SHIFTER THEN ALL LIGHTS TURN RED ON SHIFTER

SERVICE SHIFTERS

TRANSMISSION STICKS - AFTER YOU ARE STOPPED AND THEN APPLY THE GAS, THE TRANSMISSION DOES NOT PROPERLY ENGAGE AND WHEN IT DOES, IT THEN "LAUNCHES" YOU. TRANSMISSION DOES NOT PROPERLY DOWNSHIFT - YOU WILL REMOVE YOUR FOOT FROM THE GAS TO START SLOWING DOWN AND IT SLOWS FOR A BRIEF SECOND AND THEN SURGES. REPAIRED WITH A COMPUTER REPROGRAM ON 5/1/18 AND THE PROBLEM REMAINS. JEEP IS WELL AWARE OF THESE TRANSMISSION ISSUES IN THESE VEHICLES AND REFUSES TO RECALL OR TO FIND A REPAIR TO FIX THE ISSUE. THERE ARE LITERALLY THOUSAND OF OWNERS WITH THE SAME ISSUE WHO HAVE MADE THE ISSUE KNOWN TO JEEP. I'M CONCERNED FOR MY SAFETY WHEN I DRIVE THE VEHICLE. I HAVE OWNED THE VEHICLE SINCE SEPTEMBER 2017 AND IT ONLY HAS 4150 MILES. I HAVE FILED A CONCERN WITH JEEP CORPORATE AND THERE IS NOTHING THAT THEY CAN DO FOR ME.

SEVERE ISSUES WITH JEEP UNEXPECTEDLY SHAKING WHILE IDLE, AND WORSE DURING ACCELERATION AS IF IT IS GOING TO SHUT OFF AT ANY TIME. ALSO ISSUES WITH SHIFTING. NO ENGINE LIGHTS OR ETC ON...TEMP, BATTERY, OIL ALL IN NORMAL RANGE. CURRENTLY UNRESOLVED. PURCHASED NEW, FIRST OWNER

. THE TRANSMISSION JERKS SO HARD AT TIMES IN LOW GEARS THAT IT FEELS LIKE YOU ARE HIT FROM THE REAR. SHIFTING OF TRANS IS NOT SMOOTH AT LOW GEARS ESPECIALLY ON A INCLINE.THIS HAS HAPPEND MULTIPLE TIMES.

DRIVING JEEP WHEN "SERVICE SHIFTER" MESSAGE CAME ON DASH. ALL LIGHTS ON SHIFTING PANEL BETWEEN SEATS CAME ON. CAR LOST POWER. WAS ABLE TO COAST OFF ROAD, LET SIT FOR ONE MINUTE AND RESTARTED. ALL WAS FINE. WAS TRAVELING ON LOCAL STREET AT 45 MPH.

JEEP CHEROKEE LATITUDE KEY IGNITION, KEY WILL NOT COME OUT OF THE IGNITION, AFTER PARKING TO JEEP, I TRIED PUTTING THE BREAK ON AND NOTHING HAPPENS, I COULD BE PARKING ON A FLAT PARKING LOT, OR IN MY DRIVE WAY, THIS HAS HAPPEN THREE TIMES AND THREE TIMES I HAVE TAKEN IT BACK TO THE DEALER AND THEY SAY THAT THERE IS NOTING WRONG, BUT THIS KEEP HAPPING. I WOULD HAVE TO LEAVE THE CAR

SERVICE SHIFTER LIGHT FREQUENTLY ON.

I BOUGHT THIS CAR BRAND NEW OCT 2017. AT ABOUT 20K MILES, ON THE EXPRESSWAY GOING MAYBE 50 MPH, THE SERVICE SHIFTER LIGHT CAME ON FOR THE 1ST TIME. ALL LIGHTS ON THE SHIFTER TURNED RED (PARK, REVERSE, NEUTRAL & DRIVE). A FEW TIMES MY AC WOULD NOT RUN WHEN THIS LIGHT IS ON. THIS IS VERY SCARY WHEN YOU ARE ON THE EXPRESSWAY. I GOOGLED THE REVIEWS AND FOUND THAT FOR THE PAST 3/4 YEARS MAJORITY OF THE JEEP CHEROKEES HAVE THIS SAME ISSUE. THE LIGHT WILL GO OFF WHEN YOU CUT THE ENGINE OFF AND CRANK IT BACK UP. I CALLED THE DEALERSHIP AND TOOK IT IN FOR AN INSPECTION. AT THAT TIME THE 'SERVICE SHIFTER' LIGHT DIDN'T COME ON SO THEY SAID IT WAS NOTHING THEY COULD DO. THIS LIGHT HAS BEEN COMING ON AT LEAST TWICE A WEEK NOW. NO EXPLANATION. EVERY TIME I BRING IT IN... THE LIGHT IS NOT ON! THERE IS SOMETHING WRONG HERE!!

TAKATA RECALL: SERVICE PASSENGER AIR BAGS ALERT TAKATA RECALL: ALERT MESSAGE INDICATING THAT VEHICLE NEED TO BE IN PARK TO SHIFT GEARS WHEN THE GEARS WERE NOT BEING SHIFTED, AFTER RECEIVING ALERT THE VEHICLE SHUT OFF. THIS ALL OCCURRED IN A 2-5 MINUTE TIME SPAN. ISSUE IS REOCCURRING AND I AM UNABLE TO DIVE THE VEHICLE. THIS ISSUE HAS TRIGGER THE CHECK ENGINE LIGHT.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD, OVERHEATED, AND ACCELERATED WHEN THE CRUISE CONTROL WAS ACTIVATED. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEWEY DODGE CHRYSLER JEEP (3175 SE DELAWARE AVE, ANKENY, IA 50021, (855) 367-0915) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59403802. THE FAILURE MILEAGE WAS 14,000.

TAKATA RECALL: SERVICE SHIFTER ALERT RECEIVED

BACKED OUT OF PARKING SPACE INTO TRAFFIC LANE. TRANSMISSION WOULD SHOW SHIFT TO D, BUT WOULD NOT ENGAGE DRIVE TRAIN. HAD TO DISCONNECT BOTH BATTERY CABLES TO CLEAR ELECTRONICS. AFTER RECONNECTING BATTERY CABLES, VEHICLE WOULD ENGAGE DRIVE TRAIN FOR "D", BUST CAR RUNNING/SHIFTING ROUGH, ENGINE DYING AND SVC ENGINE LIGHT COMING ON.

TAKATA RECALL; THE CAR KEEP SHUTTING OFF WHILE DRIVING EVERY 2 OR 3 MILES , THIS HAPPENED 2 TIMES ON A HIGHWAY AND 2 TIMES WHILE TURNING, THIS IS PUT MY LIFE AND MY FAMILY LIFE AT RISK , AS IT IS UNSAFE THAT THE CAR STOPED AND SHUTOFF IN THE MIDDLE OF THE ROADS , MANUFACTURE REFUSED TO ADMIT THE PROBLEM AND THEY WANTED TO USE US AS A TEST MICE, BY ASKING ME TO DRIVE THE CAR FOR 500 MILES TO TEST THE OIL BURN LEVEL IN THE CARWITHOUT CARING ABOUT MY LIFE AND MY FAMILY. PUTTING US IN A DIRECT RISK . OFCOURSE I REFUSED TO DO THIS AS IT IS COMPLETELY UNSAFE , THE CAR NEEDS TRANSMISSION AND ENGINE CHANGE , BUT THE JEEP COMPANY DOESN'T WANT TO APPROVE IT , AS THE COST OF REPAIRS IS MORE IMPORTANT THAN CUSTOMER LIFE, THE CAR USED ONLY FOR 4 MONTH 5000 MILES AND UNDER WARRANTY .

MY 2017 JEEP CHEROKEE HAS BEEN RANDOMLY THROWING A SERVICE SHIFTER WARNING ON MY DIGITAL DASH (THE MIDDLE OF THE CLUSTER) SINCE 2018 I TOOK IT TO WAXAHACHIE AUTOPLEX THE DEALER I PURCHASED THE CAR FROM AND THEY TOLD ME THERE ARE NO RECALLS. I WAS INFORMED THEY COULD REPLACE THE SHIFTER AT MY COST AND THAT IF I BRING IT BACK I WILL NEED TO PAY TO HAVE IT LOOKED AT. THIS LIGHT STILL COMES ON WHEN THE CAR IS IN DRIVE BUT IT IS RANDOM SOME TIMES AT A STOP LIGHT, DRIVING DOWN THE ROAD, OR IMMEDIATELY AFTER THE CAR HAS BEEN PUT IN DRIVE. I FIGURED IF I WAIT A FEW MONTHS THERE WOULD BE A RECALL OR A FIX FOR THIS ISSUE BUT OVER TWO YEARS LATER THERE IS STILL NO FIX FOR THIS PROBLEM. I HAVE LOOKED ON GOOGLE AND FOUND MULTIPLE CHAT GROUPS OF PEOPLE THAT ARE HAVING THE SAME PROBLEM. I DO NOT UNDERSTAND HOW SOMETHING THIS MAJOR CAN JUST BE SWEPT UNDER THE RUG LIKE THIS! PLEASE HELP JEEP GET IT TOGETHER AND FIX THIS PROBLEM! NOTE THIS HAS NOT AFFECTED THE DRIVE-ABILITY OF THE CAR YET ITS JUST NERVE RACKING. *TR

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE PARK, REVERSE, NEUTRAL, AND DRIVE INDICATORS ILLUMINATED ON THE SHIFTER. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 16,335. THE VIN WAS INVALID.

PER JEEP SERVICE THE VEHICLE CONSUMES OIL. WITHOUT ANY WARNING LIGHT, IT WILL JUST CUTOFF. BOTH TIMES WE EXPERIENCE THE ISSUE LEAVING A STOP SIGN. THANKFULLY WE WERE NOT IN THE MIDDLE OF THE INTERSECTION WHEN IT DIED. THIS IS THE SECOND PROBLEM IN LESS THAN A YEAR OF OWNERSHIP. THE FIRST PROBLEM WAS A BRAKING ISSUE THAT THE VEHICLE JUMPS WHEN IT YOU LET OFF THE BREAKS AND PUSH THEM AGAIN. THE DEALER DID A FIRMWARE UPGRADE ON THE TRANSMISSION BUT IT STILL HAS THE ISSUE JUST TO A LESSER EXTENT. I HAVE A CASE WITH FCA CASE #: 33883097 THEY ARE NOT RESPONDING. THEY HAVE HAD THE CAR FOR A MONTH.

I BROUGHT THIS JEEP ON 2 22 2018. ON MARCH 1 IT WAS PULL IN, IT WOULD NOT START, I PICK IT UP ON MARCH 3, AND DROVE IT ABOUT 1 MILE AND IT WOULD NOT START AGAIN IT WAS PULL IN AGAIN ON THE 3RD. I CALL ON THE 7TH THEY WAS STILL WORKING ON IT AND TODAY IS THE 10TH. I NEED A CAR THAT WILL NOT LIVE IN THE SHOP. I HAVE TALK TO THE PEOPLE AT ALBEMARLE JEEP UNTIL I WAS TRIED. CAN YOU HELP THEIR NUMBER IS [XXX]. MINE NUMBER IS [XXX] MY NAME IS [XXX]. ALSO I GOT A BILL FOR THE VEHICLE PROPERTY TAX THAT THE NC SAID THAT I OWN ON THE REGISTRATION. IT WAS TO BE PAID IN FULL. WHAT IS GOING ON. PLEASE HELP ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN ONCE. THE FAILURE OCCURRED INTERMITTENTLY AND VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. KEENE CHRYSLER DODGE JEEP RAM (410 WINCHESTER ST, KEENE, NH 03431, (603) 357-0808) WAS MADE AWARE OF THE FAILURE AND INDICATED THAT AN OIL CONSUMPTION TEST MAY BE NEEDED. THE DEALER DID NOT TEST DRIVE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

I HAVE NOT EVEN OWNED MY VEHICLE A YEAR NOW. I HAVE NEVER HAD AN ISSUE WITH STEERING SHAKING OR PULLING. I WENT TO GET MY TIRES ROTATED FOR THE FIRST TIME AT A LOCAL DEALER AND THEY STATED THE ALL 4 OF MY TIRES HAD ALL IRREGULAR WEAR ON THEM ON THE INSIDE OF THE TIRES ONLY. IT WAS BELIEVED TO BE A DEFECT FROM THE BEGINNING WITH THE ALIGNMENT OR ANOTHER STEERING ISSUE THAT HAS CAUSED SUCH IRREGULAR WEAR (INCLUDING THE REARS). PER YOUR WARRANTY THE TIRES ARE TO BE ROTATED EVERY 6,000 MILES. I HAD THEM ROTATED AT 7,292 MILES IN WHICH WHEN BROUGHT INTO DO A WARRANTY CLAIM JEEP CLAIMS THAT I DIDN'T DO THE ROUTINE MAINTENANCE PER THE WARRANTY CLAIM SO THIS WOULD NOT BE COVERED. MY VEHICLE NOW HAS OVER 12,000 MILES ON IT AND WAS ALSO TOLD IF IT WAS AN ALIGNMENT ISSUE THAT THIS IS ONLY COVERED UNTIL 12,000 MILES. I AM VERY UNSATISFIED WITH MY WARRANTY AND DO BELIEVE THIS WAS A DEFECT WITH ALL 4 OF MY TIRES WITH SUCH IRREGULAR WEAR.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER INDICATOR FLASHED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE CONTACT CALLED OXMOOR CHRYSLER DODGE JEEP RAM (4520 SHELBYVILLE RD, LOUISVILLE, KY 40207, (502) 895-4520) AND WAS INFORMED THAT THE VEHICLE WOULD LOSE POWER WHEN IT NEEDED AN OIL CHANGE WHILE MAKING TURNS. THE DEALER STATED THAT WHEN THE OIL WAS CHANGED, THE VEHICLE WOULD OPERATE NORMALLY. THE FAILURE RECURRED AND THE DEALER STATED THAT THE OIL CHANGES NEEDED TO BE MORE FREQUENT, SUCH AS EVERY 2,000 TO 2,500 MILES. THE MANUFACTURER ADVISED THE CONTACT TO CALL NHTSA TO INQUIRE ABOUT POTENTIAL RECALLS. THE FAILURE MILEAGE WAS 7,000.

WHILE DRIVING ON MORE THAN SEVERAL OCCASIONS A MESSAGE "SERVICE SHIFTER" IS DISPLAYED ON THE INSTRUMENT CLUSTER DISPLAY AND ALL LIGHTS ARE ILLUMINATED ON THE TRANSMISSION PANEL. WHEN THIS OCCURS IT CAN'T BE TAKEN OFF UNLESS THE VEHICLE IS STOPPED, SHUT OFF, AND THEN RESTARTED. THIS HAS OCCURRED ON CITY STREETS AND HIGHWAYS. I HAVE TAKEN MY VEHICLE IN FOR SERVICE TO FIX THE ISSUE TWICE IN TWO YEARS. IT IS SCHEDULED TO GO BACK IN THIS COMING WEEK FOR ADDITIONAL WORK. THE FIRST "REPAIR" CONSISTED OF REPROGRAMMING THE COMPUTER. THE SECOND REPLACED THE WIRING HARNESS. THE THIRD WILL BE A BEZEL AND ANOTHER TRANSMISSION ACCESSORY.

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE 'PUT IN DRIVE' WARNING MESSAGE ILLUMINATED. THE VEHICLE HAD TO BE MANUALLY RESTARTED MULTIPLE TIMES IN ORDER TO BECOME OPERABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.