2017 Jeep Cherokee Complaint Log

Service shifter warning comes on multiple times while driving

Electric Parking Brake comes on suddenly while driving. When trying to release, after several attempts, it finally disengaged. Parked the car. Got out. Returned to car and Electric Parking Brake would not release. Turned off engine and restarted several times and still would not release. Had to have car towed to dealer. When exiting the tow truck it actually released. Stopped the car, put in park and locked up again. Unable to disengage.

While pulling into our neighborhood the service parking brake light came on - followed by the parking brake flashing and then the electronic parking brake engaged by itself when we pulled into our driveway and would not release. We consulted a Jeep dealer and after multiple attempts to disengage the EPB it was towed to our local Jeep dealer for repair. We were advised after 2 days that they could not figure out why the EPB would not release and then after 4 days they advised that the EPB module was damaged by water and it would not be covered by warranty or our extended service agreement and the repairs would be $2497. They also said the part needed to perform the repair was on back-order and they had no idea when it would be in and provided an estimate with a delivery date 3 months away.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH and releasing the accelerator pedal, the vehicle made abnormal banging sounds and lunged forward. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer, where the TCM software update was completed under a recall; however, the failure recurred. The vehicle was taken to a second dealer, Huntington - RAM (5080 E Jericho Turnpike, Commack, NY 11725), where the TCM software update was completed; however, the failure persisted. Additionally, the contact stated that the RPMs revved up to 5,000 while in Adaptive Cruise Control mode. The contact shifted into gear, and the vehicle responded as needed. The dealer was contacted and informed the contact that he would need to leave the vehicle for additional diagnostic tests. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the TCM software update was the adequate fix. The failure mileage was approximately 88,000.

Just bought this jeep used in Nov 2022 a week ago it kept stalling just shutting down on me I could be a stop sign or just driving this is very dangerous someone could run into me. Took it to mechanic was told it was 3quarts low in oil but the oil light doesn’t come on or anything and I’ve only had the car 3 months so they would have checked oil since they do a multi point inspection

The contact owns a 2017 Jeep Cherokee. The contact stated while starting the vehicle, the message "Service 4-Wheel Drive, Unavailable" was displayed. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, there was vibration underneath the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 23V302000 (Power Train) and 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 122,000.

Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.

Issue: Burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: We noticed a burning plastic smell several times in vehicle cabin. I searched around but couldn’t locate the smell. After the third time, the Homelink garage door opener located in the driver’s side sun visor stopped working. Also noted that the vanity mirror lights were not working either. This wiring is not on a fuse. I check the wiring to the visor with a voltmeter and noted 12 bolts to the visor. I removed the passenger visor and plugged it into the driver side. The vanity mirror lights had power and worked. Plugging the driver side visor into the passenger side showed it to not work. Therefore, the issue is the wiring burned inside the visor, breaking the connection. The visor is stitched all around and not easily accessible without cutting and thereby ruining the fabric and appearance of the visor. So wiring is not easily accessible without having to install a new liner.

The service shifter light keeps coming on. It will also misfire when the start-stop system is used. Sometimes when it misfires it will cause the valves to be out of sink and then the engine runs very rough until it is fixed.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.

Leaking a lot of oil to the point I had to refill every week.

The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.

The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.

Engine oil cooler has cracked and failed 1 month out of 1 year warranty. Cracks due to cold temperatures and warming up engine. Leaks oil all over and engine coolant.

2017 Jeep Cherokee Latitude 3.2L, V6 Service Bulletin Number: 08-054-18 REV. A Dated September 13, 2018 Group-08 Electrical Code tester detected a failure of the service shifter. A warning light would come on with service shifter error. The failure could cause vehicle to stop and not restart, or it could restart after setting for a while. We had purchased an extended warranty, but our dealership it would not cover the service shifter failure under the warranty. We then took the vehicle to a repair shop, and they said both the shifter harness and bezel needed to be replaced. The mechanic said the part number had been changed for the bezel unit, indicating the part design had been changed from the original. Apparently, Chrysler was aware of the problem, but refused to do a recall. In researching our problem, it seems to be an ongoing problem. Thank goodness we had the problem fixed within a couple of weeks. We could have experienced possible harm if the shifter failed and stalled in traffic or on a busy road. We think a class action claim should be brought against Chrysler for not implementing a recall. We should be reimbursed for our repair by Chrysler. The mechanic removed the defective part and we did not save it. He could provide details if requested. Repair cost $277.31.

W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.

MY POWER TRANSFER CASE IS BAD, 4 WHEEL DR LIGHT IS ON AND MECHANTIC SAID TRANSFER CASE IS BAD AND MUST BE REPLACED AND THEY DIDNT INCLUDE MINE FOR RECALL FOR SOME REASON IT IS THE SAME PROBLEM AS OTHERS AND REPLACEMENTS ARE NOT AVAILABLE, SAY THEY ARE ON BACK ORDER? HELP PLEASE

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle stalled and lost motive power. The contact stated that the vehicle then started to reverse independently. The contact stated that the transmission also failed to shift properly. No warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.

Front leather dash has become separated and could potentially cause adverse effects to drivers view. Potentially harmful with airbag deployment. Previous year (2014) same make and model received a recall notice. This issue should be addressed asap.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment, prompting the contact to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the radiator due to a radiator leak. During the diagnostic test the engine failed, and the engine was replaced. The vehicle was repaired, but the failure reoccurred 4 months later. The vehicle was towed back to the dealer, who again diagnosed a failure with the radiator. The vehicle was repaired, but the failure reoccurred. The vehicle was towed back to the dealer, who again diagnosed a failure with the radiator for the third time. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 97,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that on multiple occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.

I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.

This past Sunday night, 11/13/22, I experienced a 9-speed transmission failure in my vehicle. The car immediately lost the ability to propel itself, and I was forced to veer onto the shoulder, to narrowly avoid being rear-ended. My car only has 89,440 miles on it. It is currently at a reputable transmission shop, where a diagnosis determined that the transmission experienced a mechanical failure, and would need to be replaced. I was also informed that parts to complete a replacement, are "on national backorder, with no ETA". This leads me to believe that there are a large number of failures, or Chrysler doesn't want to produce new faulty parts, to replace original faulty parts. Additional research unearthed overwhelming evidence of this being an ongoing issue with Chrysler’s 9-speed transmissions, throughout their product line. The car has not been taken to a Chrysler dealership as of yet, as additional towing charges would be incurred. Symptoms of a problem only appeared days prior to the failure, in the form of a few "hard shifts". From that time until the failure was less than 200 miles. The only warning light that appeared was after the transmission failed. I believe Chrysler is knowingly selling a defective product, with no real solution, and should be responsible for all costs associated with replacement, service, and alternate transportation (towing, parts, labor, rental fees, etc.). Chrysler's 9-speed transmissions should all be recalled, to prevent people from being seriously injured or killed.

The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.

Water is leaking into vehicle when it rains. Floor boards are soaked after it rains. Water is coming into contact with electrical somewhere. Causing loss of power, and lights to flicker. Took to dealership a couple times, they couldn't find the leak. They said they found it but didn't. After a couple attempts to fix the issue. The dealership refunded my money and said they couldn't help.

While driving the vehicle suddenly and unexpectedly stops running without any warning. Engine stops. Car just coasts. PRNDL indicator (D for drive) on instrument cluster flashes instead of a constant D. Then some sort of messages comes up similar to "shift to neutral to start engine". Car will not restart. Car coasts to stop without power and no power steering. Then I need to turn ignition off. I will then cycle locks (locked then unlocked). Then turn on ignition. From here the car attempts to start but it is not an immediate start up like normal. The gauge needles (speedometer and tachometer) both go all the way to the right while the car attempts to restart but this startup takes about 10+ seconds of attempted cranking to finally restart. This is a long clicking sound before restart. This has happened 3-4 times now in the 30 days. Most recently on a main road where I had to coast without power and power steering to the shoulder. I have not yet been to the dealer. Car is out of warranty.

While driving the service shifter warning has come on. The car will drive like it is not in the correct gear, and all the gear shift lights come on. It does not want to accelerate. If the warning comes on when starting up, the Jeep will not allow me to shift from park. It has to be shut off and restarted after waiting a few minutes. The auto stop-start no longer works. (It’s the feature that helps to cut emissions that usually engages when at a signal light.). While researching, I found out that Mopar has recalled some Cherokee models, but not mine.

Getting "Service Shifter" warning light and Jeep doesn't have a resolution for this. I have not been stranded yet or paid for service, but based on what I'm finding, sounds like both are a strong possibility and resolution appears to extremely unlikely!

When accelerating the vehicle has a hard shift every now and then that’s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.

When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.

Abs and parking brake keeps initiating while driving my vehicle. Concerned about an accident. I have already had the shifter sensor replaced and still doing the same thing

Power transfer unit went out on it's own while driving car normally. Car was kept in excellent condition with no prior issues. Dealership would not help cover and quoted at $4500 for repair. Extended warranty (https://prestige-warranty.com/) will not cover the cost as they label the PTU as "different" than a normal transfer case that they would cover. So I purchased a Trailhawk rated Jeep Cherokee that has a specially designed PTU to go off-roading that very commonly breaks and goes out, rendering the Trailhawk as a broken RWD SUV. A recall campaign (W48) was issued, but only updated software in 2014-2017 Jeep vehicles to prevent the vehicle from rolling in park AFTER the PTU part is broken. There were NO efforts made to recall and replace the PTU part itself which inevitably breaks in every 2014-2017 Trailhawk vehicle. This is not acceptable.

The shifter service light comes on a lot when I am driving and it scares me. I had to get off the road and turn the car off and back on for the light to go off!

The lights on gear shift all comes on all at once and the computer says shifter needs servicing I turn the jeep off and turn back on and everything is back to normal

Vehicle gives “service shifter” notification and all lights on shifter become illuminated on shifter.

The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle was displaying a failure with the power transfer unit (PTU). The contact stated that the PTU needed to be replaced and the Service Shifter needed to be repaired. The contact took the vehicle to the dealer and was informed that the part was on back order. The service shifter had been repaired through a software update under recall. The contact stated that the service shifter failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.

Weather condition was partly overcast, roads were dry, temperature was in the mid 80s F. 1.) I was stopped at a stop light with my foot on the brake and vehicle was in neutral. When I shifted into gear, without taking my foot off of the brake, the alarm telling me to put my foot on the brake before shifting into gear went off. The brake system felt normal, correct foot pressure and in the mostly up position. I shifted into park, still keeping my foot on the brake. The warning alarm went off so I shifted into gear and proceeded. 2.) I reached a speed of 30mph. When I came to my turn, 1500 feet from where the stop light was, I stepped on the brake. The brake pedal had pressure for about a second then the pedal went soft and all the way to the floor. The brakes were in a complete failure at this moment. 3.) Instead of turning I continued straight and shifted into manual gear, downshifting to slow the vehicle. I also activated my emergency lights. 4.) When I reached a speed of 5 mph I pulled over to the side of the road and activated the emergency brake. My vehicle skidded and then stopped.

The PTU failed on my 2017 Jeep Cherokee Limited. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to my local Jeep dealership. The Jeep dealership performed a diagnostic and inspection of the vehicle and determined that the vehicle has a bad PTU and needs to be replaced. The dealership gave me a quote of $2,800 to replace the bad PTU. The dealership informed me that it wasn’t covered under warranty and there is no recall on my vehicle. I did not get the PTU replaced. When I did a Google search I found there is an extremely large number of Jeep Cherokee owners with bad PTUs without a recall. Apparently Jeep did recall some 2014 - 2017 Cherokees, but the recall is VIN specific. There is clearly an issue with the Jeep Cherokee PTUs. This is unacceptable!

Vehicle turns on but will not start. Changed battery and spark plugs

My Power Transfer Unit is bad on my 2017 Jeep Cherokee. My light came on that says service 4WD. I took it to the Jeep Dealer who states that my Jeep showed a code c14a7-97 and it said my PTU is bad.

Periodically the light comes on and says "service shifter"?

Trouble with power transfer unit and dealer mechanic said it needs to be replaced. Noticed there has been a recall involving other vehicles and was concerned that about my jeep Cherokee and the information from the dealer mechanic today.

Parking brake actuator and Parking Brake Module--WATER SOAKED Car was towed to dealer as it was inoperable due to the parking brake being locked in position and I was unable to release. The Mechanic replaced left side parking brake actuator as it was locked up. He then found it still didn't work and found the parking brake module water soaked underneath the spare tire and trim. He also had to replace the park brake switch. He did not know what caused it and I'm terrified that this issue is going to happen again and causing me danger while driving this vehicle.

I see that the 2014-2016 Jeep Cherokees, were recalled for a SERVICE SHIFTER, my 2017 is now showing the same warning. I seems to me that JEEP has never fixed the problem, and the 2017 should also have the same recall. I have to pay $167.00 for a diagnostic and then what ever the cost of the repair - I am very confused why my jeep does not fall under the recall as it is obvious to me that the issue with the electronic shifter was never fixed!

The vehicle at close to the end of the powertrain warranty of 5 year 60,000 miles had the transmission go out. The actual mileage was 55,733. There were no actual dashlights lights prior to the incident. Basically the vehicle would actually go into reverse. The vehicle was then taken to a repair shop for an expensive replacement. The transmission shifter was also needing replacement. Two wheel sensors also were a problem and were in need of repair.

UNKNOWN. When driving my Jeep there will be times where I go to accelerate and my transmission will jump. Also while I’m driving all of my gears on my shifter will turn red and a message will pop up saying service shifter. It’s been happening for a few years but the last time it happened was today 7/22/2022.

Our 2017 Cherokee 46k displays “service shifter” and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now. The appointment was 4 weeks out and once the dealership looked at vehicle as lights were off they could not diagnose. 2nd time this happened was not able to get into dealership that day. 3rd time this happened (7/22/2022) I immediately called the dealership on issue and they refused to look at vehicle the same day and told me to bring in on Monday 7/25/2022. Next day the lights did not come on. each time I call the Jeep dealership they give me a different response. Don't know if its safe to drive the vehicle in this state. There should be a recall on this issue.

Parking break has unexpectedly engaged multiple times while vehicle is at stop lights, transmission is in Drive, or while parked and transmission is in Park. I have not yet experienced this issue while vehicle is in motion.