Jeep · Cherokee · 2020
2020 Jeep Cherokee
2
Recalls
231
Complaints
4/5
Safety Rating
The 2020 Jeep Cherokee has 2 recalls and 231 owner-reported complaints on file with NHTSA. Overall safety rating: 4 out of 5 stars. Most reported issue: power train (89 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Jeep Cherokee page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is power train with 89 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Review the recall section even if the total is smaller, because a limited number of recalls can still point to meaningful safety actions.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Jeep Cherokee currently shows 2 NHTSA recalls listed on this page and 231 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 4/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are power train (89), unknown or other (14), engine (13).
- Vehicle
- 2020 Jeep Cherokee
- Recalls
- 2
- Complaints
- 231
- Safety Rating
- 4/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
17.4% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: OptionalLane Departure Warning: Optional
Recall Notices
NHTSANHTSA ID: 20V191000September 10, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Remedy Status
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
NHTSA ID: 19V637000August 29, 2019
STEERING:RACK AND PINION:RACK
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Remedy Status
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Owner Complaints
231 totalPOWER TRAIN,UNKNOWN OR OTHER,SERVICE BRAKES
Mar 23, 2026
I was driving on the highway on my way to work around 7:45 am. As I was driving my car lost all power and I heard a grinding sound. As the grinding sound was happening, I had no control over my car. I managed to move to the side lane and put my hazards on. I then had to wait for ...
Preview excerpt
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Mar 15, 2026
The systems that failed included the shifter, which causes the car to lock so that it cannot shift out of park . This is most likely due to a shifter assembly and/or sensor malfunction. Several months prior to this event occurring (i.e., the car would not start, despite a new bat...
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POWER TRAIN
Mar 2, 2026
I’ve got the dreaded service 4wd light coming on which means my 4wd system is not working. It’s also known as the C14A7-97 DTC. I bought a 4wd vehicle to have 4wd not front wheel drive. I drive approx 130 miles a day in rain, snow, ice, mud, etc so I need a vehicle that I know wi...
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POWER TRAIN
Feb 25, 2026
The power transfer unit stopped working and we got a message on the dashboard about the four-wheel-drive not working. We had to replace the PTU
ENGINE
Feb 21, 2026
Oil filter housing 3.2 motor. Plastic housing leaking with oil smell while driving. Could cause fire in engine bay.
POWER TRAIN
Feb 17, 2026
The contact owns a 2020 Jeep Cherokee. The contact stated that while changing lines and attempting to depress the accelerator pedal, the vehicle failed to respond with a grinding sound coming from the front of the vehicle. The contact pulled over into a parking lot and attempted ...
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POWER TRAIN,UNKNOWN OR OTHER
Feb 6, 2026
Was driving my vehicle and the service light came on that said (SVC 4X4) when I took the vehicle in the Fury Dealership to get a diagnostic check, I was told that my PTU system need to be replaced and it would cost $4500.00 to repair, upon doing some research it seems that Jeep C...
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POWER TRAIN
Feb 1, 2026
No accident or incident cause issues with the power train. Seems like a recurring problem that this specific model of Jeep has been facing.
POWER TRAIN
Jan 19, 2026
Warning light came on that said "Service 4WD System" at approximately 86,969 miles on a 2020 Jeep Cherokee Trailhawk. Took to dealer and was advised that PTU (power transfer unit) must be replaced at a cost of $3,945.19. Was also advised that DTCM "transfer case control module mu...
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POWER TRAIN,FUEL/PROPULSION SYSTEM
Jan 9, 2026
Issue #1: Fuel pump failure, had to completely replace the fuel pump at approx. 60,000 miles. Approx. $1,300 repair. Issue #2: Rear differential failure due to faulty/poor construction of materials, per the repair shop. Failed at approx. 63,000 miles. There was no external d...
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Showing 10 recent complaints from 231 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Jeep models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Jeep Cherokee Years
2021 Jeep CherokeeCompare this year against 2020 for complaint and recall shifts.3r121c2019 Jeep CherokeeCompare this year against 2020 for complaint and recall shifts.10r1,521c2022 Jeep CherokeeCompare this year against 2020 for complaint and recall shifts.2r38c2018 Jeep CherokeeCompare this year against 2020 for complaint and recall shifts.7r665c2023 Jeep CherokeeCompare this year against 2020 for complaint and recall shifts.2c2017 Jeep CherokeeCompare this year against 2020 for complaint and recall shifts.6r1,312c
More 2020 Jeep Models
2020 Jeep WranglerAnother 2020 Jeep option for same-year comparison.12r575c2020 Jeep GladiatorAnother 2020 Jeep option for same-year comparison.7r468c2020 Jeep Grand CherokeeAnother 2020 Jeep option for same-year comparison.3r214c2020 Jeep CompassAnother 2020 Jeep option for same-year comparison.1r132c2020 Jeep RenegadeAnother 2020 Jeep option for same-year comparison.3r62c
Frequently Asked Questions
How many recalls does the 2020 Jeep Cherokee have?
The 2020 Jeep Cherokee has 2 recalls recorded by NHTSA.
How many complaints have been filed for the 2020 Jeep Cherokee?
NHTSA has received 231 owner-reported complaints for the 2020 Jeep Cherokee.
What is the NHTSA safety rating for the 2020 Jeep Cherokee?
The 2020 Jeep Cherokee received an overall safety rating of 4 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Jeep Cherokee?
The most commonly reported complaint categories for the 2020 Jeep Cherokee are power train (89 reports), unknown or other (14 reports), engine (13 reports).
Does the 2020 Jeep Cherokee have any recalls?
Yes. NHTSA has 2 recalls on record for the 2020 Jeep Cherokee. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.