2014 Jeep Compass Air Bags & Restraints Problems

The contact owns a 2014 Jeep Compass. The contact stated that the center of the steering wheel was protruding outwards, and while attempting to sound the horn, the horn failed to operate. While entering the vehicle, the headrest on the driver's side was bumped and the headrest deployed. Approximately 2 months later, while entering the vehicle, the passenger’s side headrest deployed without impact. The dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The dealer referred the contact to another facility to replace the air bags; however, the air bags were not replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.

Headrest airbag went off randomly with no reason while driving. It broke when it went off and cannot be put back or reset.

What component or system failed or malfunctioned, and is it available for inspection upon request? The headrest in the passenger seat deployed without a car accident. Just randomly when the car was parked. Jeep dealership wants to charge me 140 dollars to inspect this and the air bags. Supposedly both have recalls but they have “expired”. How was your safety or the safety of others put at risk? It hit my husband in the head while he was sitting passenger. Now no one can sit comfortably in that seat and I’m scared the air bags are going to also deploy while I’m driving the car which could injure me and my kids in the process. Has the problem been reproduced or confirmed by a dealer or independent service center? No they are trying to charge me to look and told me it would be over 800 dollars to fix, which I do not have right now. The headrest is VERY obviously deployed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Hello, My VIN is [XXX] and I have a 2014 Jeep Compass Latitude. I took my vehicle into the Jeep Dealership on Val Vista and Williamsfield Rd to have my airbag recall serviced. I picked up my vehicle and the airbag light was still on, I didn't think too much about it since it could have not been related to the airbag recall. However, I was later informed by pep boys and another mechanic that the airbag recall was not replaced. I was also informed on the phone by a dealership service man they did not have the part to replace the airbag and it did not get fixed even though they stated on the paperwork and when I picked it up that the airbag recall was serviced and the airbag was functioning properly, I have contacted the attorney general and the dealership regarding this issue and the dealership is claiming im incorrect and they serviced my air bag and asked me to bring the car in to reset the airbag light and see if there is something else going on with the airbag. The airbag recall part that was supposed to be replaced is the original manufactured airbag from 2013. I trusted the dealership on their word that the airbag was working and they let me drive around like that with my family while they cashed the 2500 check and did nothing with the airbag recall replacement. I am concerned about the actions of the dealership for my families safety as well as other families safety when they take their car to this dealership to get their recall's serviced. I would like to fix the problem with my airbag without having to take it to this specific dealership and would like to let others know so we can avoid any injuries or anything serious happening as a result of this dealership not actually fixing their safety recalls. Please let me know if you would like me to submit pictures for the information I provided. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The seat belt light is on

I was sitting in my car talking on the phone, parked in the parking lot and I felt the headrest hit the back of my head. I thought maybe somebody had hit me but nobody was behind me. The person I was on FaceTime with say and heard my head get hit and thought the same thing. Turns out it was the headrest that sprung forward and the small plastic clip that holds it together is broken. It came out of no where while I was parked and now I worry how safe would we be if I got into a collision. Additionally it vibrates now while stopped at a red light.

While driving home from work one day I heard a loud sound like a gun. The headrest to the passenger seat just deployed on its own. Took it to my mechanic to be corrected and he said it couldn't be reset the clip or a pin must have broke. Then on Wednesday July 28th I got a warning light on my dashboard pertaining to airbags. Puts fear in me because I need to know that my airbags are there for me if needed. C&H AUTO CARE is aware of the problems with my vehicle. They are located in Joppa Maryland.

I was driving at a normal speed and out of no where my head rest popped out so hard. It hit the back of my head and I almost got into an accident. It scared the living daylight out of me. I thought someone hit me from behind or that I got into an accident. There was no warning for this at all. I am very scared to drive my vehicle now. My neck does hurt at the moment, but no serious injury.

FIANCE WAS DRIVING AND BECAME UNCONSCIOUS AND HIT TREE/BUSHES HEAD ON AND AIRBAGS DID NOT DEPLOY. DATE OF ACCIDENT 8/27/2020 EST TIME 5PM-5:30PM*DT*JB

PASSENGER SIDE ACTIVE HEADREST DEPLOYED WHILE SITTING IN THE DRIVEWAY WITH NOBODY IN THE VEHICLE. UNABLE TO RESET AS THE CLIPS ARE BROKEN, AS CAN BE SEEN IN THE ATTACHED PHOTOS.

BOTH ACTIVE HEAD RESTRAINTS DEPLOYED WITHOUT IMPACT. APPEARS TO BE UNDER INVESTIGATION ON OTHER CHRYSLER VEHICLES. THIS IS ONE OF OUR PUBLIC SCHOOL OWNED VEHICLES. I AM THE FLEET SPECIALIST FOR LOUDOUN COUNTY PUBLIC SCHOOLS. *TR

PASSENGER SIDE HEADREST DEPLOYED WHILE DRIVING.

TAKATA RECALL : MY 2014 JEEP COMPASS AIRBASE DASH LIGHT HAS ILLUMINATED, AND WILL RANDOMLY TURN ON AND OFF WHILE DRIVING. I LOOKED INTO THE RECALL AND DID NOT SEE ANY COMPLAINTS FROM MY VEHICLE MODEL. WHEN THE VEHICLE IS ON AND STATIONARY THE INDICATOR WILL ILLUMINATE. WHILE THE VEHICLE IS IN MOTION AT ANY SPEED THE INDICATOR LIGHT WILL RANDOMLY POP UP.

ACTIVE HEADREST RESTRAINT SYSTEM DEPLOYED WHILE VEHICLE WAS PARKED IN THE DRIVEWAY. VEHICLE WAS PARKED IN THE DRIVEWAY OVERNIGHT, THE FOLLOWING DAY WE NOTICED THAT THE HEADREST HAD SPRUNG FORWARD. UPON INSPECTING THE HEADREST SYSTEM I NOTICED THAT THE RETAINING PIN WAS STILL ENGAGED IN THE RETAINING MECHANISM AND THAT IT HAD SPRUNG BECAUSE THE PLASTIC THAT HOLDS THE RETAINING PIN HAD BROKEN.

DRIVER SIDE SEAT BELT LATCH IS NOT LATCHING TO THE BUCKLE. WHILE PUTTING SEAT BELT ON IT DISENGAGES FROM THE LATCH SYSTEM COMPLETELY. SEVERAL ATTEMPTS TO RE-SECURE THE BUCKLE INTO THE LATCH CONTINUES TO ALLOW THE SEAT BUCKLE TO BECOME UNLATCHED. EXTREMELY UNSETTLING AS WHILE OPERATING MY VEHICLE KNOWING MY SEAT BELT COMES UNDONE AT ANY TIME. NOTHING IS TOUCHING THE BUCKLE OR LATCH SYSTEM TO CAUSE THE UNBUCKLE AT ANY TIME. HAVE CHECKED BY LOOKING INTO THE LATCH SYSTEM TO ENSURE NO DEBRIS IS INSIDE.

MY PASSENGER SEATBELT CLIP BROKE. ALL ON ITS OWN. NEVER IN AN ACCIDENT. NOTHING SHOULD OF CAUSED IT. I HAVE LOW MILES ON THE CAR AND I HAVE HAD NOTHING BUT PROBLEMS. THIS SEAT BELT CLIP IS GOING TO COST ME MORE THEN $300. I JUST BOUGHT THE CAR A YEAR AGO. NOT FAIR!

TAKATA RECALL OUR 2014 JEEP COMPASS WAS INVOLVED IN A 5 CAR ACCIDENT 3/4/2019 IN HENDERSON NV. PROCEEDING EAST BOUND ON I-215, A WHITE HYUNDAI WAS STALLED IN THE CENTER LANE IN THE BEGINNING OF RUSH HOUR TRAFFIC. A RED TOYOTA TRAVELING AT APPROXIMATELY 70 MPH STRUCK THE REAR END OF THE HYUNDAI CATAPULTING THE HYUNDAI ACROSS LANES INTO THE PASSENGER DOORS (FRONT AND BACK) OF OUR 2014 JEEP COMPASS DESTROYING THE PASSENGER REAR DOOR WHERE MY 12 YEAR OLD SON WAS SEATED CAUSING INJURY TO HIS SHOULDER NECK AND ARM. AT NO TIME DID THE PASSENGER SIDE AIRBAGS DEPLOY AS THEY SHOULD HAVE, WERE DESIGNED TO DO OR MARKETED AS A SAFETY FEATURE. IN ADDITION THIS CRASH WAS AFTER FULFILLING THE REQUESTED TAKATA AIRBAG RECALL WORK AND RETURNING OUR 2014 JEEP COMPASS TO CHAPMAN CHRYSLER JEEP SERVICE CENTER FOR RECALL WORK SPECIFICALLY ON THE OCCUPANT RESTRAINT CONTROLLER . THE RECALL WORK WAS COMPLETED BETWEEN 12/10-13/2018. OUR 2014 JEEP COMPASS WAS ALSO EAST BOUND ON I-215 TRAVELING APPROXIMATELY 60 MPH AND WAS JUST PASSING IN THE LEFT FURTHERMOST LANE THE STALLED HYUNDAI WHEN THE TOYOTA REAR ENDED THE HYUNDAI CATAPULTING THE HYUNDAI INTO THE PASSENGER SIDE OF OUR JEEP COMPASS.

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TWO UNKNOWN DEALERS WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY PASSENGER AIRBAG SENSOR KEEPS RANDOMLY POPPING UP. I WAS DRIVING & A LIGHT SIGNALING AIRBAG POPS UP.

"JEEP COMPASS RECALL". GOOD AFTERNOON, I WAS UNAWARE THAT MY JEEP IS UNDER A RECALL. I HAVEN'T RECEIVED ANYTHING IN THE MAIL REGARDING THE RECALL. MY ADDRESS HASN'T CHANGED AND I HAVEN'T HEARD ANYTHING IN WRITING ABOUT MY JEEP'S RECALL. I WOULD AT LEAST LIKE A LETTER EXPLAINING MY RECALL SO I CAN GET THIS TAKEN CARE OF AS SOON AS POSSIBLE.